2. BRANDING 3. DAILY PROGRAMMING
front desk and receptionist
To improve the public experience and their understanding of the organization when they come into the building, we propose implementing a clear reception and front desk space right in front of the main entrance doors so that it is the first thing visitors see upon walking in. The reception desk team can be composed of one part-time worker and a team of 7-8 Artscape volunteers who rotate shifts on an ongoing basis, with each working 4-5 hours per week. The volunteer opportunity could prove as an entry into a paid part time summer job.
online scheduling & booking software
Online scheduling or booking software may be employed to augment the organizational aspect of rental spaces. The software is meant to be controlled directly by the receptionist at any time throughout the day. There are multiple software systems available today for free; however, two specific suggestions are Setmore and Frontdesk. While mainly designed for web users, these two options also provide an app feature, allowing users to connect on the go. Through visually presenting what activities are being scheduled on a 24-hour basis, both essentially provide the same concept by allowing the receptionist to have full control over bookings and make any further adjustments to avoid conflict.
mobile app development
In further attempts to tackle the first issue, a mobile app can be developed to help visitors navigate the space and gain more information about what it has to offer.
memo system
The memo will either notify the residencies within 24 hours or as soon as the receptionist is aware that there will be a potential conflict of interest.
redesign signage
We propose that the design be changed around every six months to enable different artists a chance to showcase their artwork.
activity ideas
With regular morning and evening programs in place already, Artscape faces deadzone hours, especially between the hours of 11am - 2pm. To fill these hours, they can implement senior activity programming in partnership with various senior homes nearby.
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RECOMMENDATIONS
1. ADMINSTRATION & RECEPTION