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have a nice trip. Aerospace & Transportation by


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Novabase Aerospace & Transportation

Since

1989 The success of our vision depends on our capacity to build simpler and happier solutions. Not only for our partners and clients, but mainly for their customers too.

230Mâ‚Ź turnover 2011

employees 2011

welcome aboard

Projects delivered in 50+ countries, in all continents

Aerospace & Transportation by Novabase

2000+

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Novabase Aerospace & Transportation

our vision

We make life simpler and happier for people and businesses.

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Novabase Aerospace & Transportation

Your trip GO!

You are here

Departure Seamless Mobility

Air Transportation

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Aerospace p52

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More Than Words

Core Mobility

Executive’s View

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Like Life p12

Our Skills

Thank you! we hope you had a pleasant trip

Arrival

Line 1 . Intro Line 2 . Solutions Line 3 . Why Novabase 6

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Executive’s view

Novabase Aerospace & Transportation

Executive’s View Conquering and connecting spaces When we mention aerospace and transport we are talking about conquering and connecting spaces. So what spaces are there to conquer today?

Emerging economies are embarking on new journeys, where growth means new transport, routes, airports, and the technology to make it all work. Facing these challenges today has an advantage: benefitting from the experience of those – such as Novabase – who have tackled similar challenges elsewhere. Developed economies show an inverse trend. Add a difficult economy to an urgent need for more sustainable cities and the result is public transport that requires reinventing. Today, economic constraints are pushing increasing numbers towards collective transport. What if we could attract these people instead, with a more flexible, fluid and comfortable passenger experience? Bridging these two worlds, air traffic is enjoying an upward trend. More planes are being built, but the space they share is limited: so what is the best way to optimise airports, control systems, even air space itself? More importantly, here too there is scope for rethinking the passenger experience. And here again, technology is not the starting point: we must first understand what people want, how they travel, how they would like to travel. Finally, Space: no longer a distant domain. Satellites are everywhere: from telecommunications to on board aircraft, or even the mere gesture of checking the time. Applications are constantly emerging, and some, such as providing a more precise location, open an entire field of opportunities.

Luís Paulo Salvado CEO and head of Aerospace & Transportation industry

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What do all these domains have in common? What links the challenges of a space engineer to those of a subway passenger? Or the challenges of building aircraft, to simply wanting to board without stress?

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Novabase Aerospace & Transportation

Executive’s view

Of course there are transversal themes, such as Big Data, i.e. the ability to process the wealth of information now wasted by so many industries. Or the challenge of improving passenger experience while reducing costs, improving management quality and reinforcing financial and environmental sustainability. But for Novabase, the first common denominator is in our vision: to make life simpler and happier for people and businesses. Whether they are passengers on a subway, or a transport operator looking for efficiency and maintenance. A business consortium looking at costs and speed. A business partner looking for reliable human resources. Or, for that matter, whoever else is relying on us throughout the journey.

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Novabase Aerospace & Transportation

Like life

Like life. Life is always changing. Can we help it change always for the better? This is what technology is about. And this is why, at Novabase, we never lose sight of people’s everyday life. How do they do things? How could they do it in an easier and more pleasant way? How can we help? We believe, by the way, this is the only way to build the future. No matter how ambitious the vision, paying close attention to real people’s real needs is our starting point to get there.

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Hi! I’m Carly

and I don’t like cars... I’m using public transport for my first day at work. Wish me luck!

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Novabase Aerospace & Transportation

Like life

Real people, real needs, a true story.

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Novabase Novabase Aerospace Aerospace & & Transportation Transportation

Seamless Mobility

Next stop

Core Mobility How to get there Nothing makes urban life simpler and happier than getting where you need with ease. To achieve this, given the complexities of cities and the different needs of people, calls for an integrated approach. One that combines the advantages of high frequency mass transport modes with those of more flexible and capillary systems.

Air Transportation

You are here Core Mobility

I want to know how long the journey takes!

Now I don’t need a car to get everywhere!

The holy grail is to have all modes working as one articulated solution, complete with dynamic revenue sharing and information systems to provide maximum efficiency, allowing them to work as smoothly for the occasional traveler as for the commuter. Wouldn’t this kind of integration be great for your city’s sustainability? Come aboard and find out how to make this happen.

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Novabase Aerospace & Transportation

Core Mobility

Working for the holidays Case in point: Tenerife Light Rail Capital of the largest of the Canary Islands, Santa Cruz de Tenerife has 230 000 inhabitants, and annually receives millions of holidaymakers in search of relaxation. Working with the consortium that built the city’s light rail system, Novabase was to ensure that ticketing for the new transport system was implemented with the same tranquillity. That meant, on the one hand, building an end-to-end ticketing solution, ensuring seamless integration between the ticket machines, validators, on-board computers, portable ticket

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inspection terminals, the customer service office and the management centre. On the other hand, it required enough agility to overcome the challenges that typically arise in a project of this size. For example, the need to make the new system compatible with stored-value tickets already used in the existing bus network. By implementing a ticketing solution from scratch, which is functional, integrated and capable of evolving into a more advanced multimodal system, Novabase gave the city of Santa Cruz the same thing Tenerife gives its visitors: peace of mind.

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Core Mobility

Novabase Aerospace & Transportation

City Pulse

Taking the fast lane

Hi! I’m Marc

and if there’s one thing I’ve got it’s time, but I don’t like to wait. I like photographing the city so I use public transport to get around.

Concentrating millions of people into cities makes them energyefficient habitats. But how do we make sure all these people can move quickly? One answer is transport with exclusive lanes aimed at high frequency and volume of passengers. While traditional solutions such as underground metro have huge lead times and are expensive, alternatives like light metro in exclusive lanes, either on rail or on tires, are much simpler to implement. The key factors here are speed, simplicity and automation. For maximum fluidity vehicles travel along exclusive lanes with the driver totally concentrated on driving. In road solutions, automatic guidance may allow for narrow lanes, saving urban space. Crossings are managed so as to provide non-stop routes to the metro vehicles. Extensive information and entertainment provided to passengers along the journey greatly improve their perceived experience. Stations welcome passengers providing security, comfort and information. Closed stations, even in a small scale, may maximize all these factors. Tickets are purchased and validated before boarding, mainly through self-service easy-to-use and remotely assisted devices. Intermodality, i.e. the integration of various transport modes in a single trip, is paramount. For all this to work, well synchronized information systems are essential. City Pulse, developed by Novabase, is the turnkey solution to make it happen. City Pulse manages everything, from ticketing – traditional or mobile – to infotainment and security, from vehicle telemetry to comfortable and safe driving, from fleet management to control of the entire operation, resulting in a flexible and effective system which is accessible to everyone, even to those who require special care. Novabase has developed City Pulse from its broad experience implementing complex intermodal systems, including the first contactless-only ticketing system worldwide, based on low cost tickets. It’s over 15 years of innovation, always in partnership with our customers and with a single focus: making urban mobility a simpler and happier experience for everyone.

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Novabase Aerospace & Transportation

Core Mobility

The City Pulse solution

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CITY HALL STATION

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Ticket vending machine with video-telephony assistance

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Validation and access control

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Public information, public address and infotainment systems

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CCTV and SCADA surveillance systems

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Local server and IP communications

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Mobile info and ticketing

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On-board WiFi

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Vehicle telemetry

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Mobile communications and GPS

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Priority beacon

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Driver info console

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Control room for system management: planning optimization & rostering, automatic vehicle location, automatic fare collection, information systems monitoring, etc.

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Novabase Aerospace & Transportation

Core Mobility

The City Pulse solution

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It works! I get 8 to work on time and can read a good book along the way.

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Novabase Aerospace & Transportation

Core Mobility

Managing a tourist icon Case in point: Carris ticketing system Developing a whole new ticketing system for Carris was quite a challenge. With over 800 vehicles, ranging from buses, funiculars and trams (including the picturesque ones which are a Lisbon icon), and carrying nearly 700 000 passengers a day, Carris has been operating for more than a century. Today it’s Portugal’s largest public transport operator. The project’s ambition was to use ticketing to optimise all the company’s supporting systems. Its starting point: a complicated, paper-based process where the 2000 drivers collected money from passengers. Huge manual work requiring many layers of control. 250 points of sales, 1700 validators, 800 on-board vending terminals, 9 cash collection machines, 70 inspector terminals and a central management system later, what a difference. Now ticket sales are also available in third-party networks, like the post offices and the ATM machines. Financial, administrative and operational systems are integrated: Carris knows at any moment where a vehicle is and how many passengers it carries. Integration with Lisbon’s intermodal clearing system is also assured. Not only is the process safe and easy to control, it became a valuable source of management information. And, as the icing on the cake, the system conquered its most intensive users: ticket agents, who love their functional, easy-to-use new way of working.

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Novabase Aerospace & Transportation

Straight to the point:

Core Mobility

the Home Run solution

In conjunction with high frequency transport on dedicated routes, urban mobility also needs capillary point-to-point networks to reach neighbourhoods and suburbs. This is usually achieved with buses sharing normal roads with regular traffic, serving large geographic areas and an often more senior population, and presenting a steeper learning curve in terms of routes and timetables. All this poses specific challenges. How do you guarantee minimum passenger numbers per trip? And how do you ensure comfort when the journey is often long and involves bus changes?

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Ranging from a low-cost to a full-fledged system, Home Run from Novabase is the solution to integrate point-to-point networks. As a wide array of information is provided on vehicles, at stops or via smartphones, the passenger always knows which route and what alternatives to choose as well as transit and waiting times. And, since the journey may be long, entertainment is provided too. To speed things up on board, ticket purchase has been simplified, whether in its traditional form or through the mobile phone, offering different solutions according to operator and passenger needs. Designed for operators of all sizes, Home Run provides truly integrated management. Ticketing, communications, passenger information, financial control, system management... with 15 years implementing intermodal transport systems, Novabase ensures that nothing gets left out.

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Novabase Novabase Aerospace Aerospace & & Transportation Transportation

Next stop

Seamless Mobility

You are here

Seamless Mobility

Core Mobility

Air Transportation

can Now Iy card m load m ome. h o fr

Destination: a seamless ride For many people, using public transport means considerable hassle: planning connections, comparing fares, buying tickets in advance, changing stations... This is particularly challenging for occasional users, who are faced with a fairly complex and unfamiliar system every time they need it. But even for frequent travelers, planning journeys and buying tickets could become simpler and much more comfortable. Aren’t there ways to provide all them a smoother journey, without impracticable costs? Good news: thanks to the web and mobile devices, it’s already happening. Of course, to take full advantage of such possibilities a coordination effort is required. But the technologies are there and the rewards, big: providing seamless, radical multimodal integration means attracting many new users and increasing frequency and loyalty. For non-conventional mobility services, it means achieving the network effect that can make them viable.

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I’m curious...

And for the whole sector, it could also mean ensuring the attractiveness it so badly needs.

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Novabase Aerospace & Transportation

Instant ticket? It’s Nice! Case in point: Veolia mobile ticketing It was a first in Europe. Located in Côte d’Azur, one of the world’s most sophisticated destinations, the city of Nice partnered with Veolia, the world’s largest private passenger transport operator, to confirm the advantages of putting mobile phones at the service of user-friendly urban mobility. The result is a service based on Near Field Communication (NFC) technology that transforms a mobile phone into a kind of urban mobility Swiss army knife. It can be used to buy and top up tickets and even as a ticket itself, acting as a contactless travel card. It also allows you to transfer tickets to a card or another mobile phone and visualize all kinds of useful information, from the times of the next bus to nearby shops and museums. As any ambitious initiative, the project brought significant challenges, requiring the coordination of many technological systems and entities. Novabase implemented the whole back-office system: product management, remote ticket loading and electronic payment. The fact that the project was implemented in France, one of the most advanced market for ticketing, made the challenge even greater. And, of course, the sense of mission accomplished as well.

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Novabase Aerospace & Transportation

Seamless Mobility

Power at your fingertips:

the Pocket Mobility solution

With NFC technology mobile phones help people be more mobile themselves. Moving around is easier when you can buy transport tickets, validate them and get all kinds of useful information along the way using only your mobile. But for your life to be so simple a complex syncing of data and technological systems has to happen behind the scenes. This is where Novabase’s Pocket Mobility solution comes in.

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Seamless Mobility

Novabase Aerospace & Transportation

Hi. I’m Lisa

My life is a rush. I work at home but I often have to go to town. I need solutions to help me plan my journey and buy my tickets beforehand. It’s brilliant that I can do this from home now!

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Novabase Aerospace & Transportation

Seamless Mobility

The Online & Go solution

A good journey begins at home

One way to raise the attractiveness of public transport is to make it so user-friendly it’s not worth taking the car. And this begins with purchasing the ticket.

Case in point: The VIVA Portal

For example, which is more attractive? Queuing at counters or machines in specific locations with restricted times – or purchasing tickets from home at your convenience, with all the information and time you need to choose the ticket that is right for you?

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Because the answer is obvious, Online & Go was born: a solution for online ticket sales, with advantages for everyone. For passengers, it brings convenience, plenty of information and the possibility to share experience through a community of users with social tools. For transport network managers, it reduces costs, encourages intermodal integration and is a powerful means to attract and retain customers. Including occasional users – tourists, for example, who can get their tickets before travelling. Users can have their travel cards delivered to their door and load them with the trip or season ticket they need through the portal. Security is similar to the banking systems. A card reader plugged into the pc allows the portal to authenticate transactions centrally through chip-card ID documents. Online & Go is a concentrate of innovation and expertise in usability, ticketing and secure applications. Three areas of excellence at Novabase put to the service of more efficient and convenient mobility.

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VIVA is the brand name of the intermodal cards and services managed by OTLIS, a consortium of Lisbon public transport operators. Through the VIVA portal, buying cards and loading tickets on them is now much easier: it can be done at home, at any time. Novabase was responsible for the portal front-end, ensuring its usability, security and smooth connection with the back-office information systems.

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Seamless Mobility

Novabase Aerospace & Transportation

Moving together:

the One Ride solution

Transport companies, governments, citizens, everyone wants more sustainable mobility. Why not promote it together? Today, from motorcars to the various modes of public transport, the options are more competitive than complementary. The result is a rigid and cumbersome experience for users. What if we could integrate these services, making the whole experience simpler and friendlier? This is what One Ride is all about. Its focus is on each journey and each client, regardless of the means of transport. The client chooses, at each moment, the best mix of transport. At the end they receive a single bill, taking into account the good choices they made: fidelity to an operator or sustainable options may be rewarded with better rates. With One Ride users enjoy a more comfortable, economical and streamlined service, with flexible payment and the possibility to access transport simply using their mobile phone, together with proven data capture techniques such as two-dimensional codes.

One Ride is a solution with very low costs and rapid deployment. It benefits from the experience of Novabase in the challenges of urban mobility, and also in other areas of very advanced services – such as telecommunications and financial services – where Novabase has a deep understanding of technology and business models. One Ride creates endless possibilities for development, as more players enter the system. But more importantly, this is not the future: this is a solution ready to improve urban living, today.

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Bike-Sharing

Operators gain a larger consumer base, making occasional users more frequent and attracting non-users. They also benefit from fair revenue splitting and a lower risk of innovating with new mobility options. In any case, a unified and closer relationship with the client is always a source of business opportunities.

I’m glad I can do some exercise while I’m away from home, even if it’s not on my titanium bike.

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You are here

Novabase Novabase Aerospace Aerospace & & Transportation Transportation

Seamless Mobility

Next stop

Air Transportation

How can I enjoy my time at the airport?

Smoothing the passenger experience People are flying more than ever, but are they enjoying the trip? Between vast airports and confined aircraft, they often feel shuttled from boredom to anxiety. Why is my flight late? Will I miss my connection? Where is my luggage?

Air Transportation

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Improving the passenger experience (while increasing loyalty and profits) might only require a mindset change. First step: seeing passengers as real customers, open to be guided, entertained, pampered with relevant deals. And razor-sharp relevance across the passenger lifecycle is only some data away. Airlines know a lot about their customers already, and these will tell more in exchange for advantages. Social and location tools add to data accuracy, and extracting value from this information is no technological puzzle. A better travel experience can help airlines – as well as airports and other partners – create a new bond with customers. The kind of bond we form when flying the world together.

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Novabase Aerospace & Transportation

Air Transportation

IT Contracting / Turnkey Projects

Reinventing the air With air traffic expected to double in 2020 compared to 2009, Europe has one of the world’s most crowded air spaces. Being managed by a patchwork of 27 national air traffic systems traditionally caused European routes to be on average 30 miles longer than necessary. And flight delays that not only affect passengers, but cost airlines billions a year. This is finally changing. By integrating European air space management, the Single European Sky initiative will increase air space and airport capacity, boosting the industry’s efficiency and safety. It will also reduce fuel consumption, waiting times, CO2 emissions and noise rates. The initiative’s technological arm is SESAR – Single European Sky Air Traffic Management Research: a 2.1-billion-euro project aimed at bringing about the technological revolution needed to synchronize traffic management across Europe. Novabase has joined this vital European effort. It has already helped airlines, aircraft manufacturers, traffic control companies and airports adapt their systems to SESAR requirements in fields such as route optimization, integration of unmanned aircraft in non-segregated space, and emission controls. With a team dedicated to select the best specialists, an international network of scientific and technological partners, and a significant presence in most important European countries, we have also assisted air transport players with real-time integration of weather data, complex IT infrastructure projects, computer-based training and simulation systems. We have seen the frontiers come down on the ground in Europe. Now we are proud to help remove them from the skies too.

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Novabase has been working for leading European companies in fields such as route optimisation, integration of unmanned aircraft in non-segregated space, and emission controls.

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Novabase Aerospace & Transportation

Air Transportation

Hi! I’m Mr. Busy.

I’m always on the go. I travel by plane a lot and have no time to lose. I’d like to have more time-saving services at the airport.

sy

u .B Mr

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Novabase Aerospace & Transportation

Air Transportation

Delivering experiences:

the Flight Companion solution

Ask anyone at the airport if they like how they are treated as a passenger, and at best they’ll shrug their shoulders. We are travelling more, not better – which for airlines looking for a competitive edge is an excellent opportunity.

1 . Before travel Inspire, decide, book.

Improving passenger experience requires thinking about the trip as a whole. Searching for destinations, booking hotels, shopping at the airport, sharing photos, all of this is part of the package. Whoever makes it less stressful and more enjoyable will win the hearts (and wallets) of travellers. The difficulty is that many airlines have rigid, airtight systems: reservations, loyalty programs, on board sales... Although they have lots of information on passengers, it’s not easy to circulate it and turn it into relevant offers. This is where Flight Companion from Novabase comes in: a backbone that integrates all the processes, data and contact points, complementing and coordinating existing systems, without the need to replace them. Driven by customer feedback, Flight Companion turns every contact into an opportunity to know and satisfy the passenger, reinforcing brand awareness and loyalty in an increasingly refined way. It fosters new business models by integrating partner services through packages with automated revenue splitting. And its social features, such as photo sharing or timeline of the trip, turn every traveller into a promoter.

iends My fr d the followe ips and t airline fantastic had a trip!

Developed in collaboration with players in the aviation sector, Flight Companion continually surprises passengers with customised advantages. And, by helping increase passenger acquisition and profitability, and recover margin lost to third parties, it will come as a good surprise to airlines, too.

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Acquire new customers

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Air Transportation

Novabase Aerospace & Transportation

the Flight Companion solution 2 . Pre-Trip

3 . Departure

Prepare, check-in, go

Shop, entertain, board

Using the airline site to check-in pays off! I’ll get an upgrade if I use the airline site to buy my next trips.

Recover margin lost to third parties

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Let’s use the shopping bonus I received because I checked in at the airline desk 2 hours in advance.

Promote integrated business models with partners

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Air Transportation

Novabase Aerospace & Transportation

the Flight Companion solution 4 . Flight

5 . Post-trip

Entertain, work, shop

Check-out, explore, connect

I would like to invite you to join our frequent flier program. Please feel free to check the advantages on this tablet and fill in your details.

I will have special conditions if I extend my travel through the weekend. And we get extra benefits if I invite someone to join me.

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Promote customer loyalty and brand awareness

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Increase customer profitability

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Novabase Novabase Aerospace Aerospace & & Transportation Transportation

Next stop

You are here

Seamless Mobility

Aerospace

Air Transportation

Aerospace Reaching for the stars It would be hard to find a better example than aerospace of a business area where technological advancements are everything. Stakes being so high (no pun intended), the slightest improvement in performance can make a world of difference. Making them happen while complying with the industry’s strict standards is not within every company’s reach. Besides outstanding technical skills, it requires the ability to recreate processes and find better ways to leverage knowledge, resources and talent. In a world whose dense interconnections are so dependent on what happens miles above the ground, applying such powers of reinvention to the constant improvement of satellite and airplane performance is a requisite to make them ever more reliable and safe – as we all expect.

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But more than that, it’s what ensures that these amazing machines will keep surprising us with new ways to help make our world smaller – and our life easier.

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Aerospace

Novabase Aerospace & Transportation

IT Contracting

Hiring aerospecials Powerful performance, absolute reliability and speed, minimum weight on the system: the very qualities aerospace manufacturers require from their products are those they expect when they hire people. Handling projects in critical and very specific areas, they need highly specialized resources, usually at very short notice. But they cannot afford to be tied to them when moving to the next phase. Combining such demands can be quite a puzzle. This is why Novabase created an IT contracting service truly adapted to the aerospace industry’s needs. One that helps you find the highly skilled engineers you need, swiftly, securely and simply. Our long experience with clients as demanding as Airbus, Boeing, Embraer, Eurocontrol, the European Space Agency or Inmarsat has allowed us to create a large pool of preselected specialists, directly accessible to you through a dedicated portal. You only have to find the desired profile and schedule the interview. But what will save you even more time is that, since our selection criteria never lose sight of the needs of the industry, the success rate in the interview phase is very high – including for critical jobs such as mission planning or operations. Beyond the obvious technical specialization, our candidates’ fluent English, good communication and team skills will make the adaptation process so much easier for you.

Novabase engaged in the Preparation, Launch and Operations teams of Earth Observation, Scientific and Inter-Planetary satellites. Herschel Planck Swarm Goce Metop-A

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Novabase Aerospace & Transportation

Aerospace

e-Learning / CBT

Virtual Training Few industries are more dependent on high-level training than Aerospace and for few industries is Computer Based Training (CBT) a better fit. Allowing hands-on learning through interaction with virtual objects in rich multimedia environments, CBT tools make training easier and much faster – even though trainees progress at their own pace. Mistakes are made in a safe environment, without putting real and expensive equipment at risk. And training can be done locally, making it extremely cost-effective and accessible to large numbers of employees. To help you make the most of these advantages, Novabase has devised an integrated e-learning solution that includes all the tools, platforms and services covering the whole training cycle. It starts with our Learning Process Design Methodology, including different levels of Instructional Design, to help you identify contents and structure training programmes. Authoring Tools provide an environment for the development of Learning Objects, including 2 and 3D contents; with these tools you create training contents such as animations, evaluation drills or course sequence controls. And the final layer is the Learning Management System: a CBT delivery platform with features such as user control, course presentation, assessment of facilitators and reports, in conformity with the SCORM standard.

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With a dedicated team, wholly-owned intellectual property and more than 20 years of experience in this area, Novabase has already produced more than 300 CBT sets resulting in more than 150 000 users and over 1 million hours of training per year. Always with the integrated approach that turns virtual training into a real solution.

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Novabase Aerospace & Transportation

Stress testing your visions:

Aerospace

the Visionarium solution

In the building or maintenance of complex equipment such as aircraft or satellites, assembly tasks can represent 60% of product development. For testing or comparing materials, designing assembly processes or verifying specs, an accurate view of the final product is essential. The problem is that real assembly is expensive and costs so much time and effort. Fortunately there’s an alternative. Visionarium is a virtual assembly system that radically simplifies conception, early problem detection, documentation and training. A systems visualisation tool using interactive and immersive 3D virtual environments to support assembly, integration and verification processes, Visionarium is a powerful tool already adopted by leading aerospace companies. Merging data from different sources and providing easy navigation between 2D and 3D, it allows users to consult text, tables or diagrams while simulating an assembly process, a trajectory or a thermal analysis at the same time. Is the satellite maximum temperature exceeded when it is exposed to the sun? Which points of an airplane are prone to material fatigue? Now you don’t need the real thing to get real answers: a simple PC will do. Teams can share notes and review data from all phases of the process, improving collaboration. Training and maintenance benefit from the easily created interactive 3D manuals. Visionarium saves you not only time and money, but also worries: customisation and support are assured by Novabase’s experienced team. And our control of intellectual property is a guarantee of continuity through the long aerospace product lifecycles.

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Analysis I visualise the whole, its different parts and the way they are interconnected, as well as the results of thermal and mechanical analyses

Review I use documentation and notes made by other teams to verify that all the requirements are met and best practices followed

Training With the interactive manuals I learn to disassemble and reassemble a critical part to correct manufacturing deficiencies detected during trials

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Novabase Aerospace & Transportation

Making productivity take off Case in point: OGMA, an EMBRAER company Airplanes are made to fly, not to sit on the ground. Every hour of maintenance hits the bottom line twice: increasing repair costs and losing flying time. For the last 9 years, Novabase has been a prime outsourcing provider for OGMA, helping them match their competitors around the world. Our job is to ensure 24*7 systems availability, systems integration, information security and business continuity, supporting OGMA as a global contractor in aircraft maintenance. It’s a hugely complex process involving thousands of tasks where computer resources are critical. Looking for opportunities to reduce lead times and maintenance costs is a permanent and multi-disciplinary effort at OGMA. It’s where Novabase’s broad range of expertise, from infrastructures to business solutions, is a valuable asset. We have used Design Thinking procedures such as physically shadowing operatives at work and creating journey maps to identify opportunities for business processes improvement. Because when you shift your perspective you see things differently. And sometimes you need a breath of fresh air for your performance to fly.

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Aerospace

Novabase Aerospace & Transportation

Space driven apps Think spatial. Act local. It’s a digital-era contradiction. In a sense, location doesn’t matter anymore: we socialise, collaborate and do business in real time regardless of where we are. At the same time, location has never been so crucial. As online mobility becomes the norm, providing location-based value is an ever-growing opportunity.

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This is why location is becoming such a dominant source of business intelligence – where the opportunity lies not only in using location-based information, but also in producing and selling it. The Geo Insight solution from Novabase enables data gathering from mobile devices and its integration with a Business Intelligence geo-referenced platform, compatible with standard and precise location, for data processing and display.

Time to think big Information makes the world go faster. But what if so much information is generated, there’s no time to react to it? This is a real problem, as today we produce more data per hour than we used to produce per century. Take a satellite. While orbiting over a ground station, it receives a mass of data that might contain evidence of, say, a forest fire. This data must be sent down to earth for processing and back up to the satellite with instructions, during the few seconds it remains within range. The Big Data solution from Novabase lets you know the past, measure the present and predict the future through a real-time processing kernel, a predictive analytics engine and a set of realtime visualization tools. 62

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Novabase Novabase Aerospace Aerospace & & Transportation Transportation

Seamless Mobility

Next stop

Our skills The Novabase way

Core Mobility

We blend design with deployment, we promote a culture of happiness and commitment, we turn customers into partners, we

grow

Like in networks of knowledge

and expertise.

We develop wherever we

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And no matter where we are,

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Life

we make life

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Novabase Aerospace & Transportation

Our skills

Turning thinkers into doers Do is Novabase’s mindset.

Empathize . Stories collection and empathy findings . Why? Why? Why? Emotions behind behaviours . Identify users patterns and hidden requirements

Practicing “thinking is doing” is what distinguishes us. It’s the way we redesign our lives, allying technology to design. Working together to find new ways to solve the complex problems people and companies face today. Thinking differently to do things differently.

Define . Empathy map: say / do / think / feel . Points of view: users / needs / insights . Select relevant points of view

It’s our way to implement innovation.

Are you

ready?

Ideate . “How might we?” questions . Brainstorm for solution ideas . Select relevant solution ideas

Prototype . Tune and refine solution ideas . Identify variables to test . Build prototype and story script

Test . Show, don’t tell . Collect feedback . Refine ideas and prototype

The Do program is based on the Design Thinking methodology of the Stanford University.

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Our skills

Turning doers into achievers Our Business Solutions skills

Our Infrastructure and Managed Services skills

ng IT Contracti

Customer Relationship Management

Advanced Custom ent Developm

Portals & Experience Design

Enterpr ise Resourc e Plannin g & Corpo rate Solution s

s kflow Wor erless p & Pa ions t Solu

Embedded systems

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s Busines nce & Intellige ion enerat Next G s Analytic

rise Enterp s m Syste

ate Corpor Cloud ting Compu

Information Security

IT ment Manage

Data ce & Fac nter ilities

ss Busine ses Proces ement Manag

e-Learning & Human Content Management

Corporate Performance Management

e s rpris Ente unication m Com

Outsourcing and Managed Services

n ratio Integ icerv & Se ted n i r O e tures ec t i h Arc

A full service facility

Testing

Novabase Agile Center is a support structure for the Continuous Service Model or Outsourcing Service, with multi-channel call desk, service desk, operation and monitoring areas. It integrates multifunction rooms and laboratories where demonstrations, testing and staging of large scale projects can be performed. Capable of 24/7/365 operation, it uses video conferencing and telepresencing, allowing for a permanent link to clients and partners. 69


Novabase Aerospace & Transportation

Our skills

Turning achievers into leaders Powered by talent. Talent is what makes us grow. So we do whatever it takes to find and grow the best talent. Novabase Academy Creating jobs and knowledge Every year we go to the top universities and select the next generation of Novabase employees, who begin their careers with a period of intensive training. In 5 years the Novabase Academy has led to the hiring more than 400 recent first and master degree graduates.

Novabase & You A strategic partnership No partnership could be more strategic than the one between Novabase and its people. To make it effective, the Novabase & You talent management program gives them the tools to go as far as they can. Simple and transparent, it allows individual objectives to be harmonised with those of the company, leading to a made-to-measure development plan. And it provides clear criteria, known and shared by everyone, for evaluating the results.

Novabase Campus Proud of what we know. But never satisfied. Novabase’s know-how is recognised by clients and competitors alike – but this only makes us want to know even more. So we have Novabase Campus: an on-going learning program across the entire company. Integrating technical and soft skills and different levels of progression, with the best trainers and a constant monitoring of quality and results.

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Next stop

More than words

Seamless Mobility

At Novabase we know our actions count and we want to be the solution. We create jobs, knowledge and wealth that we share with people, society and the future. And because we want to ensure a global future, we invest in Core education. Mobility We give assistance in the completion of master’s degrees for our employees in a broad range of areas. With emphasis on Masters in Software Engineering and Human Computer Interaction, taught jointly by the Carnegie Mellon University (USA) and Portuguese universities, through the Like Novabase/CMU scholarship program. Life We contribute to the education of children in disadvantaged areas. In partnership with the American School of Lisbon, we developed summer courses in English and information technology for children aged from 9 to 10. With music, theatre, arts, technology, English and a lot of fun, we want to support a different kind of teaching and lend a helping hand to the life and future of many of these young people. We invest in connection between university education and the real world. Through Formula Student sponsorship we promote the link between future engineers and the national car industry for the creation of a single-seater electric car. The purpose of this competition is to get students to design, build and compete with their own version of the formula racing car.

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