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Key Statistics for RSPO Complaints

Number of Complaints Received vs Complaints Solved 20 Complaints Received

18

Complaints Closed

16

14

12

10

8

6

4

2

0

2009

2010

2011

2012

2013

Summary as of April 2014

2014


Key Statistics for RSPO Complaints Distribution by Category/ Type of Complaint 1 2%

14 30%

2 4%

5 11%

2 4%

3 7%

1

Breach of Code of Conduct 18 39%

CB credibility Burning FPIC / NCR HCV Human rights violation NPP Other


Key Statistics for RSPO Complaints Distribution by Country of Complaint 5 2 5%

2 5%

1 2%

9 21%

12%

24 56%

Malaysia

Indonesia

France

PNG

Cameroon

Liberia

Singapore

Summary as of April 2014


Key Statistics for RSPO Complaints

Distribution by Status of Complaint (L) Termination 0 (K) No response/ no action from member 0 (J) No case 0 (I) Resubmission of complaint 0 (H) Case Closed

18

(G) Case Closed for monitoring

5

(F) Action plan

10

(E) Reviewing response

7

(D) Complaint legitimate 0 (C) Panel convened

1 2

(B) Complaint categorised

2

(A) Complaint received Formal complaints: 46 Case closed: 18; Case closed for monitoring: 5 Open case: 23

0

2

4

6

8

10

12

14

16

18

Case complaints key stats for April  
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