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The bi-monthly magazine for decision makers No.49 • September/October 2013

ANJO GROUP O F C O M PA N I E S

Standing The Test Of Time

Visit Us Online - www.businessfocusantigua.com


BF No. 49

Contents

DECEMBER 2010 JANUARY 2011 • Issue No. 35

28 FEATURE

Cover Story: ANJO GROUP OF COMPANIES Standing The Test Of Time

REGULARS 4

Editor’s Focus

6

Business Briefs

Business Tech

EXTRAS

Environmental Focus

26

CHINA Outpacing Rest of World

in Natural Resource Use

Health & Wellness

74

FDA approves GlaxoSmithKline’s

HIV drug Tivicay

75

08

The Social Playground

10

Digicel dispenses with roaming rates across the Caribbean

11

Time & Labour Management

Money Matters

12

Eccb Assumes Control Of Anguilla’s Banks

14

Regional Development Banks, ECCB

Discuss the Future

16

Antigua and Barbuda Signs Loan Agreement With

the World Bank for Public and Social

Se

Economy & Trade Focus

18

Implementing the CARIFORUM-EU

Economic Partnership Agreement Considerations

for the Private Sector

20

WTO Remedies Implementation Committee Begins Work

22

CARICOM Finance Ministers Tackle Growth And Development

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BusinessFocus • September/October 2013

70

32

WHO releases guidance on mental health care after trauma

70 72 78 80 83

Tourism Focus Bizz Buzz Events Page Major Moves New Company Registration


BUSINESSFOCUS Business Focus magazine is published every two months by Regional Publications Ltd (RPL) in Antigua and Barbuda.

EDITOR’S FOCUS

Publisher: Lokesh Singh Editor: Lokesh Singh Graphic Designer: Deri Benjamin

and products, its speaks volumes to the morale of the company. Louder even does it speak, of not only customer loyalty, but of employee loyalty when there are persons who have been with a company for well over 35 years of unbroken service. While reading through the Anjo Group, you will see the word “family” repeated, as this is essential in the way they the company treats both its employees and its clients.

Many consumers will argue that one of the greatest merits missing from a number of today’s businesses is integrity. Many more would continue to argue that most companies are more interested in their sales quantity than they are their quality of products and services. Sadly, they would not be wrong. Business Focus, however, prides itself on not only showcasing local businesses which continue to excel in every industry, but we pride ourselves in providing you with insight into some of Antigua and Barbuda’s dependable companies, companies founded upon integrity. In our 49th issue, we are pleased to celebrate with AWH Holdings Ltd. as they continue that legacy of integrity that the Anjo Group has been founded upon. For over 100 years, the Anjo name has been one of reliability, quality and honesty in the country’s realm of business. In fact, Anjo Insurances celebrates its 85th year of business this year. When a business has endured the changing tides in consumer demands, has weathered economic storms, and remains one of integrity while providing quality service

Notably, exemplary customer service is paramount to the success of any business. With Facebook pages dedicated to spotlighting businesses with both good and bad customer service, a simple interaction can be the determinant between a recommendation to add business or discourage others from joining it. With customer service being at the helm, we are also pleased to see companies introduce new products and services for their clients’ convenience, such as SugaPay, another convenience in transactional technology. We’re also pleased to celebrate the accomplishments of our colleagues in the business community, as quite a number of persons have made advances in their careers this season, and we wish them all continued success. As we approach our 50th issue, Business Focus invites you to provide us with your feedback which is always welcome.

Advertising Sales: Gilda Alexander • Ann-Maria Marshall Evol Desouza • Shari Dickenson Cover Photography: Joseph Jones Photography Photography: Johnny Jno Baptiste Editorial Contributors: Zahra Airall Carel E. Hodge Fayola Jardine Marcella Andre-Georgés Julianne Jarvis Barbara Williams Regional Publications Ltd Bryson’s Office Complex, Friars Hill Road, P.O. Box 180, Suite #5A,St.John’s, Antigua

+ 1 -268- 462- 7680

 mail: sales@regionalpub.com E Website: www.businessfocusantigua.com Business Focus welcomes contributions from professionals or writers in specialised fields or areas of interest. Reproduction of any material contained herein without written approval, constitutes a violation of copyright. Business Focus reserves the right to determine the content of the publication. On the Cover: ANJO GROUP OF COMPANIES The bi-monthly maga zine for decision mak ers No.49 • September/October 2013

We invite you to turn the pages and be informed and entertained as we offer you a variety of upbeat and current trends in the world of business. Do remember that the magazine is also available online at

ANJO GROUP O F C O M PA N I E S

Standing The Test Of Time

www.businessfocusantigua.com.

Visit Us Online - www.businessfocus

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antigua.com

BusinessFocus • September/October 2013


Your expectations are high. So is our level of commitment. That’s how great partnerships work. Thank you, our customers and our employees, for this honour.

BusinessFocus • September/October 2013

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BUSINESS BRIEFS ABIA LAUNCHES NEW PROGRAMME IN NYC

The Antigua & Barbuda Investment Authority (ABIA) launched its ABIA & Diaspora Investment Partnership Programme. The programme kicked off with a three-day multifaceted initiative to coincide with New York’s Labour Day festivities. The ABIA delegation, led by Chairman of the Board of Management, Dr. McChesney Emanuel, unveiled the ABIA & Diaspora Investment Partnership Programme that is especially geared towards bolstering foreign direct investment (FDI) inflows to Antigua and Barbuda. The chairman emphasized, “The ABIA Diaspora Investment Partnership Programme is integral to attracting FDI and presents an opportunity to reach out to the estimated 30,000 nationals residing in the Northeastern United States, many of whom will certainly welcome the opportunity to investment in Antigua and Barbuda”. According to Acting Executive Director Henderson Fields, “We at the ABIA recognize the Diaspora as an untapped reservoir brimming with investment opportunities and are prepared to work hard to bring those investments to Antigua and Barbuda.” The ABIA has invited Antiguans and Barbudans residing in the Northeast, along with over twenty community organizations and associations, to launch the ABIA Diaspora Investment Partnership Programme. The launch took place at St Luke’s Episcopal Church in the Bronx on Thursday, August 29, between 6-9pm. ABIA also led a series of scheduled faceto-face meetings with potential investors. ABIA has also partnered with organizers of 6|

BusinessFocus • September/October 2013

Continue to lend your support to Project Sync Inc. as they prepare to host the 3rd installment of Experiment Neon set for December 20th 2013, proceeds of which will be focused on bettering the environment. Director of Marketing and Business Leave Your Mark | Create A Bond. Development, Sascha Mercer noted, “These activities in New York give the ABIA NATIONAL SAFETY COUNCIL a valued opportunity to discuss investment LAUNCHES NEW DRIVER opportunities and programs such as SAFETY PROGRAM IN THE Construct Antigua and Barbuda Initiative (CAB-I) and Outsource Antigua and Barbuda.” CARIBBEAN the popular Caribbean Splashdown, where it operated an information booth at Marcus Garvey Park in Manhattan on Saturday, August 31, between 2-7 pm.

New York City is first in a series of planned marketing campaigns ABIA plans to host in the United States and Europe. ABIA thanked local corporate partners for their support, including: Finance & Development Co. Ltd., Axcel Finance, Bryson’s Shipping & Insurance, Bank of Nova Scotia, Henderson (2004) Ltd., Mr. Cool Concrete Services Ltd. and Global Bank of Commerce, Ltd.

PROJECT SYNC INC.

Global safety leader introduces driving course for countries that drive on the left side of the road. The National Safety Council, a global leader in driver safety training for almost 50 years, has launched the NSC Defensive Driving Course – Left Side of the Road for the Caribbean nations. This course is designed specifically for motorists who drive in countries with road systems that pass oncoming traffic on the left side.

The gift that keeps on giving for some may be different to that of others, however, “Driving safety is a major global issue,” said when it comes to Project Sync Incorporated, Roger Marks, President, International Safety charitable services and giving back to the Council (a division of the National Safety community of Antigua is their main goal. Council). “Recognizing that about 30% of the world drives on the left side of the road, the This new and vibrant organization, who Council felt the need to create this program has established “The Bond between Party to better keep people safe in more places and Charity,” is without a doubt, becoming around the globe.” the ideal representation of what non-profit organizations aspire to be. The success of The Council operates in over 100 countries the Organization thus far has been extremely and has certified DDC training centres in gratifying to its young Founders and Board of 28 countries around the world. DDC-LSR is Directors. The recently appointed Chairman, modelled after the same defensive driving Regis Burton, wants the public to know that principles that shape the world-renowned “Project Sync does not define its success by NSC DDC 8/6 Hour (9th Edition) program. the amount of money that we make but rather Participants of the course will learn: the positive impact that we make within our community.” • Practical knowledge and techniques to avoid collisions and violations


BUSINESS BRIEFS

No. 40

SCOTIABANK WINS BEST INTERNET BANK TITLES BY GLOBAL FINANCE MAGAZINE

• Sensible advice for choosing safe and responsible driving behaviours and habits • The importance of occupant safety devices and how to use them correctly • Guidance for dealing with difficult driving conditions, distractions and fatigue • Skills to recognize how attitude can help prevent accidents and improve decision making Founded in 1913 and chartered by Congress, the National Safety Council, nsc.org, is a nonprofit organization whose mission is to save lives by preventing injuries and deaths at work, in homes and communities, and on the road through leadership, research, education and advocacy. NSC advances this mission by partnering with businesses, government agencies, elected officials and the public in areas where we can make the most impact – distracted driving, teen driving, workplace safety, prescription drug overdoses and Safe Communities.

SAGICOR RECORDS US$28.4M INCOME IN SIX MONTHS

“Results from our continuing operations remain encouraging. Our businesses in the Caribbean and in the USA continued to perform well, with revenue from continuing operations amounting to US$498.7 million— an improvement of US$21.5 million over the corresponding period in 2012,” Chairman Stephen McNamara said in his report. On July 26, 2013, the company entered into an agreement with AmTrust Financial Services Inc for the sale of Sagicor Europe Ltd (SEL) and its subsidiaries, which includes Sagicor at Lloyd’s Ltd. The selling price was approximately US$85 million, which represented a premium of US$23 million over the net tangible asset value of SEL. The discontinued operation recorded a net loss of US$41.7 million for the six-month period. This comprises an operating loss of US$23.6 million, foreign exchange and finance costs of US$8.0 million and an impairment estimate of all future losses of US$10.1 million. “Overall, after including the results from the discontinued operation a net loss of US$22.4 million was attributable to shareholders for the current period, compared to US$11.8 million net income for the comparative period in 2012,” McNamara said.

The Sagicor Group recorded net income from continuing operations of US$28.4 million for the first six months of 2013, an improvement of US$4.0 million over the comparative period in 2012. The company released its half-year financials during early August. Net income from continuing operations attributable to shareholders was US$19.3 million, an increase over the prior year result of $12.3 million.

At a media briefing to further explain the company’s half-year performance in Port of Spain, Trinidad recently, President and Chief Executive Dodridge Miller said the company had also acquired the 18,000 unit portfolio for British American Insurance Company (BAICO). BAICO was part of the CLICO conglomerate, then the largest insurer in the Caribbean, which collapsed in 2009, leading the company to seek financial aid from the Trinidad and Tobago government. Courtesy: Trinidad Express

Scotiabank has been named the Best Consumer Internet Bank and Best Corporate Internet Bank in Antigua and Barbuda, by Global Finance Magazine which lauded the Bank for its outstanding service to online customers. The dual wins in the twin-island nation were part of a regional pattern as Scotiabank received the title of Best Consumer Internet Bank in 22 countries and Best Corporate Internet Bank in 17 countries across the Caribbean and Central America. “We are excited to be named Best Internet Bank in Antigua and Barbuda by Global Finance Magazine and recognized for the online services that we provide to our customers,” said Country Head Gordon Julien. “This achievement reflects Scotiabank’s commitment to offering our customers an online platform that is secure, easy to use and available when and where they need it.” Each year, Global Finance Magazine produces its Best Internet Bank rankings for countries around the world. Winners are chosen among entries evaluated by a world-class panel of judges at Infosys, a global leader in consulting, technology and outsourcing. Global Finance editors were responsible for the final selection of winners. Winners were selected based on the following criteria: •Strength of strategy for attracting and servicing online customers •Success in getting clients to use web offerings •Growth of online customers •Breadth of product offerings •Evidence of benefits gained from Internet initiatives •Web site design and functionality “The online banking world is constantly evolving how banks and their customers interact,” said Joseph D. Giarraputo, publisher of Global Finance. “Scotiabank has made a significant impact in serving their clients in many countries through their Internet services.” BusinessFocus • September/October 2013

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BUSINESS TECH

ARE YOU

Part 2

SOCIAL: The Social Playground

By Marcella André-Georges

In part one of this two part exposé on social media, we looked at the current state of Social media including benefits of its usage, its growth, constant change, and its vast marketing capabilities. I’m confident that by now you have assessed your social media presence and have made moves to solidify your presence or become more active on social media. In this edition, we will present a simple breakdown of five of the most popular and useful platforms. To begin, here is a reminder of the loose definition given for “social media” in the last article: “social media refers to the set of interactive platforms, sites and technologies that allow a high level of engagement, exposure, and content to be shared by and with a vast cross-section of people.” A random search for “social media sites” will emerge with Facebook (FB) in the top position. Facebook is the number one social media site with recent user statistics standing at 1.15 billion and over 600 million users daily and growing. Today Facebook does a lot more than help you “share and connect with the people in your life”. (Facebook Tagline) Facebook’s prominence and popularity is due to the sheer amount of components that can be used to make the 8|

BusinessFocus • September/October 2013

experience interesting and multi-faceted. From short status updates to long notes, photos, albums, videos, and links to other sources, Facebook is the ideal place to start your social networking. For savvy marketers, the option to create pages, groups, and also to “boost” posts through low cost advertising opens wondrous possibilities. In social media lingo, “real estate” refers to the amount of space that you can use to visually communicate your message and FB provides ample real estate. The ability to customize so many aspects of your Facebook experience, and also to create your own apps (applications) makes this platform extremely user friendly. Google+ (Google Plus) comes in at second place. At present, Google+ has just over 300 million users. The speed of its ascent as a popular social media platform has been surprising but understandable. As the name indicates, Google plus comes from the makers of the most utilized search engine Google. This already gives them a step up on the competition as they benefit from a very loyal fan base. This platform makes a good attempt at creating a space where the best offerings of the most social media worlds can be combined and used effectively. Where Facebook boasts groups, and pages, Google plus concentrates on circles and hangouts. Individuals who are core users of Google products including Gmail, Picasa, and Blogger may find it easy to attract their connections to Google+.


In third place is Twitter. Since posts are restricted to 140 characters, Twitter is considered a “micro-blogging” platform. Tweets really can be considered part of an ongoing conversation. Initially, it may seem difficult to join this conversation because of the character restriction; yet entire stories have been told via Twitter. To fully engage on Twitter requires creativity and spontaneity. It also requires knowledge and understanding of the strategies and techniques that attract more visibility. Twitter popularized the use of #hashtags#. #Hashtags allow you to search for information and also to draw attention. The “@ “ allows you to target your audience, while “re-tweeting” is the equivalent of sharing. The major attraction of Twitter is being able connect with and get news and information from the source. With the amount of traffic created on this platform, the challenge is to regularly tweet information that attracts enthusiastic followers. Despite being in existence since 2003, LinkedIn does not offer the same social appeal as the previous three. Think of LinkedIn as an online meeting and networking place for professionals who want to share their resumes, ideas, businesses and industry advice on a larger scale. On LinkedIn, “Relationships Matter”. In business, cultivated relationships and being able to show proof of your expertise are the foundations of success. LinkedIn therefore is a great place for recruiters and managers seeking a variety of options for hiring purposes. It is also suitable for those seeking to gain the attention of .

Instagram is among the babies in the social media market having been established only three years ago in 2010. The baby is growing up quite quickly though as parent Facebook has been behind the scenes. If used creatively, this photo sharing network can fulfill any purpose. With over 100 million users already it is the leader in photo sharing sites. One feature of Instagram that is totally different from the others is that sign up can only be done via a mobile device such as an iPhone or tablet. The millennial and the generation after, live on Social media. As traditional means of interacting, advertising, and socializing continue to lose their previous status, the baby boomers have realized the need to catch up. As you continue your discovery of social media, remember that it is not advisable to spread yourself thinly over many platforms but rather to choose a few on which you can make the biggest impact. You may also want review other popular platforms like Vine, Pinterest, Digg, YouTube and Tumblr. Now that you have a better understanding of the possibilities, what do you mean you haven’t started yet? Quick! ….Get Social! This article was brought to you by Marcella A. André-Georges of Nia Comms. Nia Comms is a Communications, Marketing and Skills Training Company. Contact us at marcellaandre@ gmail.com or 725-5250 for your Social Media needs. We are Purpose driven to achieve excellence.

BusinessFocus BusinessFocus • September/October • May/June2013 2013

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BUSINESS TECH

dispenses with roaming rates across the Caribbean and US Digicel has announced that it will dispense with roaming charges across its Caribbean and the US markets. The move which applies to voice, SMS and data roaming charges sees customers being able to communicate for the same rates that they pay at home when they travel in the Caribbean and the US. It will be in place across the region by 1st October 2013 and Digicel customers will not be charged an activation fee when roaming in the Caribbean. As the first operator in the region to dispense with roaming rates, Digicel is reaffirming its commitment to customers and to ensuring that they always benefit from best value, a release from the company said. The moves comes on the back of the fantastic customer reaction to Digicel’s “Same Rates a Yaad” plan launched in Jamaica which has since been mirrored in markets like Barbados, Panama and Trinidad and the company’s ongoing mission to ensure that customers get more for less.

In welcoming the news, Jamaica’s Minister of Science, Technology, Energy and Mining, Mr. Phillip Paulwell, said “This move by Digicel is commendable, and is definitely a step in the right direction.” Brian Finn, Digicel Group Commercial Director, comments “At Digicel, we are always looking for new ways to drive value to our customer base and to keep people connected. We are proud to be the first operator to be making this move and to be ensuring that our valued customers can communicate easily and economically wherever they are in the region.” He continued, “This is all about giving our customers the freedom to communicate as they wish when they travel without the fear of running up high bills.”

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BusinessFocus • September/October 2013

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TIME AND LABOUR MANAGEMENT: By Fayola A. Jardine

Let’s begin with a story: Once upon a time, a business owner realised that many of her employees were arriving late to work, leaving earlier than they should, and taking longer lunch breaks than agreed to in their labour contracts. These unsanctioned work patterns distressed her because they resulted in significant decreases in productivity and the quality of services. In search of a solution to this problem, the business owner researched and learned about time and labour management systems. Now let’s look at this business owner’s quick math: Two hundred employees working for an average of twenty dollars an hour for two hundred and twenty-five days a year taking ten minutes per day of ‘labour theft’ is valued at $148,500.00 per year. It’s true what they say - time is money! Needless to say, in the majority of businesses the most valuable productive asset is its personnel. In order to provide customers with efficient and reliable products and services, and contend in a competitive market, it is necessary to ensure that business hours are utilized optimally. More and more organizations are realizing that the way to accomplish this is to ensure a structured and resourceful labour force. This is where time and labour management systems can be helpful. Time and labour management has always been a major concern of business operators. What has evolved are the tools available for administrating a workforce. Earlier methods of time management came in the form of punch clocks, also known as time recorders, which were used to mechanically track the hours worked by all employees. Each worker was issued a heavy paper card - a timesheet card, and upon arrival and when leaving work, the employee would insert the card into a slot at the top of the punch clock. The machine would punch the day and time onto the card and this was the official recording of the worker’s in and out times. These times would then be used to manually calculate how much pay an employee would receive based on the hours worked.

A Business Perspective

As with many other aspects of commerce and industry, technological advancement has affected the way we manage time and labour. Punch clocks and manual payroll methods are now deemed archaic but have paved the way for more technological and less time consuming methods of processing time information. One such technology is time cards that have bar codes or magnetic strips that identify each employee at the time clock. The card is ‘swiped’, much like a credit card through a credit card machine, the employee uses the clock’s keypad and punches in a personal identification number and the clock in/ out time is recorded. This information; the employees’ identity and clocked times, is sent across the network to a computer that receives the information via a time and attendance software application. Other, even more modern forms of time management rely on a distinctive characteristic of the employee such as a finger or hand print, and face and retinal recognition. These are biometric systems that are becoming progressively popular due to higher levels of accuracy and speed. They are credible solutions for the elimination of ‘buddy punching’ and employee ‘ghosting’ - two types of unauthorized employee absenteeism. Additional functionalities such as multi-location, web and phone clock-ins provide even more flexibility and possibilities. Time and labour management systems can revolutionize a company by escalating employee productivity, reducing liability, decreasing labour costs, and enforcing company policy. The larger your staff number, the more necessary this technology will become and there are many reliable and affordable solutions on the market. For advice on the best direction to take your business, do your research and contact your local time and labour management consultant. Fayola A. Jardine holds a degree in Information Technology and is a co-owner of Data Management Solutions Ltd. which is a software development company that specializes in payroll solutions. BusinessFocus • September/October 2013

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MONEY MATTERS

ECCB ASSUMES CONTROL OF ANGUILLA’S BANKS ECCB Governor Sir K. Dwight Venner said the circumstances under which the action was taken included; 1. The economies of the Eastern Caribbean Currency Union (ECCU) are mainly dependent for their growth on two sectors, tourism and construction; 2. The global crisis has had a major impact on these sectors; The Eastern Caribbean Central Bank (ECCB) has assumed control of the two indigenous banks which operate in Anguilla - the Caribbean Commercial Bank (Anguilla) Ltd and the National Bank of Anguilla Ltd. Hon. Hubert Hughes Chief Minister of Anguilla in a press statement announcing the move said the operations and performance of the two indigenous banks had given the “government cause for concern”. “Part of this concern is due to the fact that they are the two largest financial institutions in the country, together accounting for 76.7 per cent of the total assets of the banking sector. The global economic and financial crisis has hit the country’s major sectors, tourism and construction and this has had a significant impact on the performance of loans to these sectors.” The Chief Minister continued by saying “the banks have been facing a number of challenges including: poor earnings performance, declining asset quality, high levels of nonperforming loans, weak corporate governance and the inability of their managements to reverse the situation”. With the ECCB’s assumption of control, the management of the CCB and the NBA will be undertaken by teams of seasoned professionals from the ECCB, IMF and the World Bank as well as regional banking experts. The daily operations of the banks will be carried out by the current staff of the respective banks under the supervision and close monitoring of the ECCB with a change only in senior management and the Board. “The ECCU member countries have conceived the strategy for growth in the context of the OECS Economic Union and Anguilla will therefore seek to join the arrangement as soon as possible with the appropriate dispensation from the British Government,” the Chief Minister said. 12 |

BusinessFocus • September/October 2013

3. Growth in Anguilla has virtually collapsed, falling from an average of 15.8 per cent between 2005 and 2007 to an average contraction of 5.5 per cent for the period 2008-2012; and 4. The banks have seen their non-performing loans escalate to levels beyond the guidelines set by the Central Bank and this in turn has resulted in the banks not meeting their capital requirements. The stated objective of the action is to “stabilise and restructure both banks and return them to a state of normality; protect depositors and creditors; and ensure the stability of the banking system in Anguilla and by extension the entire currency union”. The ECCB has been assured of and has had the full support of the British Government in the operation. It will also have the support of the World Bank through funds provided by the Department for International Development (DFID).


BusinessFocus • July/August 2013

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MONEY MATTERS

Gov’t Completes Payment on 2006 Regional Government Securities Market; Continues Programme

Regional Development Banks, ECCB Discuss the Future

On March 15, 2006 the Government of Antigua and Barbuda (GoAB) launched its first set of securities to be issued on the Regional Government Securities Market (RGSM).

Officers from the Eastern Caribbean Central Bank (ECCB) and representatives of the Association of Development Banks (ADBEC) have furthered their discussions on the vision for the Eastern Caribbean Currency Union’s (ECCU’s) Investment and Development Financial Architecture (IDFA).

The programme included a set of 91-day Treasury Bills Auctioned for a total of EC$51 million and issued in three tranches of EC$17 million at 6.5 per cent interest maximum, a step-up 7-year bond of US$26 million in interest rates of 100 basis points over the life of the bond the first two years at 8 per cent, the next two years at 8.5 per cent and the remainder at 9 per cent and a Treasury Note of EC$30 million - 8.25 per cent per annum. The total package amounted to EC$151 million dollars. Payment on the securities have been made on time and in full throughout the programme, starting with the repayment of the Treasury Bills in 2010; the repayment of the EC$30 million Treasury Note in 2011; and July 26, 2013 marked the end of the programme with the final payment of the step-up 7-year bond of US$26 million. Based on its outstanding record of payment on the RGSM, the government has continued to launch securities and has issued two securities thus far in 2013, both of which have been over-subscribed. On July 30, the government will issue a 7-year Bond of US$10 million using the primary market platform of the Eastern Caribbean Securities Exchange (ECSE). In the event there is an oversubscription in the bond issue, the GoAB is willing to accept up to an additional US $5 million of the amount. The T-bill is being issued to refinance maturing RGSM securities and assist with the government’s short-term cash flow management requirements. A competitive uniform price auction methodology will be used with an offer rate of 7.5 per cent. Investors may participate in the auction through the services of a licensed intermediary. They may contact the lead broker, First Citizens Investment Services Ltd. St. Lucia, Ms. Priscilla Charles, at telephone number 1-758-450-2662 or ABI Bank Limited, St. Kitts Nevis Anguilla National Bank Limited, The Bank of Nevis Limited, ECFH Global Investment Solutions Limited, Bank of St. Vincent and the Grenadines Limited and National Bank of Anguilla Limited.

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BusinessFocus • September/October 2013

It is envisaged that the IDFA will feature a more efficient and modern financial system which offers investors more diverse investment opportunities; alternative mechanisms to the private sector for accessing financing; and ensure the existence of an appropriate and well-functioning legal and regulatory system to protect investors and maintain financial stability. This will entail: • Building on the successes achieved over the past two decades and would involve strengthening the roles of relevant financial institutions and money and capital markets; • Establishing new institutions and financial instruments and products to fill the current gaps in the system; • Establishing the supporting legal and regulatory infrastructure and a conducive environment to support the growth of investment and savings in the ECCU. During the meeting, which was held in July at the ECCB Headquarters, St Kitts and Nevis, the role which the ADBEC could play in assisting with financing growth and the transformation of the ECCU was also discussed. In addition, the ECCB and the ADBEC examined the business models of the development banks in the ECCU and the role of the ADBEC in the Investment and Development Financial Architecture. As providers of medium to long-term development finance and given their mandate to assist with the economic development of their respective countries, the development banks were seen as a critical component of the architecture. It was agreed that the institutions’ approach to financing development projects should be policy-based whereby they can play a key role in channelling funds to finance projects which are consistent with the development strategy for the member countries. There was consensus that the ECCB and the ADBEC would continue to engage in further discussions on the vision for the Investment and Development Financial Architecture.


BusinessFocus • July/August 2013

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MONEY MATTERS

Antigua and Barbuda Signs

US$10 million

Loan Agreement With the World Bank for Public and Social Sector Reform Finance Minister Lovell signs loan for PSST Project 14 August 2013-PIC 1

Antigua and Barbuda opened a new chapter in its relationship with the World Bank by signing its first multimillion dollar loan agreement with the financial institution. The US$10 million loan will finance the country’s public and social sector reform activities for the next five years. Minister of Finance Harold Lovell and World Bank Country Director for the Caribbean Sophie Sirtaine signed the loan agreement at the Bank’s headquarters in Washington, DC. In April 2012, the World Bank granted a Project Preparation Advance of US$980,000 to start the groundwork for the Public and Social Sector Transformation (PSST) Project. On June 5, 2013, the World Bank’s Board of Directors approved the loan for the five-year project. The Government can now intensify implementation of the PSST Project having formally executed the loan agreement with the World Bank. The Project supports the National Economic and Social Transformation (NEST) Plan, the country’s 2010-2014 strategic response to the global economic and financial crisis and the 2010-2013 Public Sector Transformation Strategy. Antigua and Barbuda demonstrated its commitment to improve macro-economic management with the development of the NEST Plan and, in particular, by implementing its fiscal consolidation programme with financial assistance from the International Monetary Fund, the Caribbean Development Bank (CDB) and other development partners. Antigua and Barbuda’s successful implementation of its fiscal consolidation programme and the Government’s adoption of public financial management reforms cleared the way for the World Bank to provide much needed assistance for public and social sector initiatives. Under the loan agreement, just over US$4 million is designated to support the introduction of Active Labour Market Programmes to increase employment opportunities, skills and earnings of citizens between the ages of 17 to 50 years. Under this project component, the One Stop Employment Centre (OSEC) will be fully operationalised to offer employment services to job seekers. 16 |

BusinessFocus • September/October 2013

A little over US$1million is allocated to strengthen public institutions for the strategic management of government policies. Two and a half million US dollars (US$2.5 million) is earmarked to fundamentally modernise human resource management to improve capacity, systems, legislation and policies for the management of an integrated public service. The efficiency and effectiveness of social protection programmes will be improved with just over US$1 million, with a focus on targeted benefits and establishing a national beneficiary system. The remaining funds are to support the operations of a project management unit, including annual financial audits and process evaluations. The US$10 million loan is to be repaid over 30 years with a fiveyear moratorium on principal payments. Management of the Public and Social Sector Transformation Project falls under the remit of the Project Management Unit based in the Ministry of Finance, the Economy, Public Administration, Public Broadcasting and Information. Other key implementing ministries and departments for the PSST Project include the Department for Social Policy, Research and Planning in the Ministry of Health, Social Transformation and Consumer Affairs, the Labour Department in the Ministry of National Security and Labour, the Public Sector Transformation Unit and the Establishment Department in the Ministry of Finance, Economy, Public Administration, Public Broadcasting and Information and the Cabinet Secretariat. Also present at the signing of the loan agreement were Antigua and Barbuda’s Deputy Financial Secretary Rasona Davis and the World Bank’s Social Protection Consultant Asha Williams; Senior Public Sector Specialist Svetlana Proskurovska; Social Protection Sector Manager Mansoora Rashid; Advisor to the Executive Director for Canada, Ireland and the Caribbean Kevin Silston; and Senior Counsel Edith Mwenda. Senior Social Protection Specialist Gaston Blanco and Social Protection Economist Juan Martin Moreno attended by video-conference.


Technicians prepare for loan-negotiation workshop

Technicians attached to central government and statutory corporations will shore up their skills in part two of a Negotiations Techniques on Sources of Finance programme, from September 9 to 13. The session targets people involved in policy-making in relation to evaluation and negotiation of debt. The list includes financial secretaries, legal counsels, senior officers in the Ministry of Finance and Economic Development and other line ministries, members of the Debt Coordinating Committee, the staff of the Debt Management Unit and senior staff from statutory corporations. The workshop aims to enable participants to prepare for and participate in negotiations. The workshop will cover negotiations relating to various sources of finance, including loan, bond, guarantee and Public-Private Partnership (PPP) agreements. The main objective is to build the capacity of government officials, including staff working in debt management, in understanding the negotiation process and practical considerations for a successful negotiation outcome.

The two-part programme, which is sponsored by the CanadaEastern Caribbean Debt Management Advisory Service (CANEC-DMAS) and the Eastern Caribbean Central Bank, seeks to build capacity in loan evaluation. Part one was held in July. Part two will build upon topics discussed previously, namely interpretation of sources of finance agreements; evaluation of the terms and conditions; and key elements in preparing for negotiations. The training will be facilitated by consultants from Crown Agents, Ms. Yvonne Quansah and Mr. John Corkill. Crown Agents is an international development specialist, working with government, companies and NGOs across the world to make profound changes to the systems, organisations and society.

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BusinessFocus • September/October 2013

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ECONOMY & TRADE FOCUS

Implementing the CARIFORUM-EU Economic Partnership Agreement Considerations for the Private Sector

Described as a trade and development agreement the EPA was signed by the twenty-seven European Union member states and the fourteen CARIFORUM states in October 2008. The agreement is designed to open up and enhance trade between the parties and to improve CARIFORUM’s capacity to competitively trade under the agreement. The EPA is therefore expected to improve CARIFORUM’s access to European technology and technical ‘knowhow’; improve efficiency in the production process; and expand the market opportunities for the export of goods and services for which there is a competitive advantage within the European market. Now that the EPA has been signed, it is the responsibility of national governments, regional institutions and private sector stakeholders to create opportunities and conditions necessary to take advantage of the commitments made and adjust to the new environment by undertaking the appropriate reforms at the national level. The shared responsibility between government and the private sector in the implementation of the EPA both at the national and regional level is widely acknowledged and accepted. However, governments need to take the necessary steps to comply with the EPA commitments and are responsible for creating the enabling environment for trade and investment to flourish. 18 |

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For the private sector, the successful implementation of the EPA largely depends on their capacity to innovate, be competitive and intelligently respond to the evolving global environment. Government and the private sector must work together to mitigate the costs of liberlisation, which in some measure includes adjusting to a more competitive environment and the progressive reduction and ultimate removal of tariffs. One of the primary objectives of the EPA is to assist with the diversification of the export and production base of CARIFORUM states, and adjust to the global trading environment. Their ability to achieve this would require substantial technical, financial and institutional resources for which the development cooperation provisions stated in Article 8 and infused throughout the agreement are meant to address. These provisions were negotiated in the agreement as an effective mechanism to address the supply-side and other developmental constraints that CARIFORUM states may face in their efforts to implement the agreement, and modernize their respective trade and economic structures. To benefit from these provisions, CARIFORUM states must establish appropriate national mechanisms to identify their implementation gaps and development cooperation needs in relation to the agreement. What can the private sector do to position itself to benefit from the agreement? Many of the businesses in Antigua and Barbuda


are seen as small-medium size enterprises (SMEs) which are confronted with various operational, financial and technical challenges, which affect their ability to be competitive and innovative. However, the following strategies can be considered by the private sector to expand their export portfolio and market access opening: •Enter into joint venture arrangements with similar national and regional businesses to improve competitiveness, and access to financial and technical resources;

•Develop business cluster activities to benefit from economies of scale •Improve the quality and standards of the production process and end product •Develop and implement business operation practices and strategies i.e. export, marketing and investment policies •Further integration in the regional trade agenda to ensure your interest is adequately represented •Infuse technology in the production and delivery of goods and services The trade challenges the private sector are confronted with includes the cost of inputs, border procedures at ports of entry, transportation and freight cost, and meeting of production and packing standards and technical specifications for export. Therefore, government as the chief implementer of the agreement should undertake, where necessary, the appropriate legislative, administrative and policy changes that will support the private sector efforts to trade. If the national trade mechanisms and support measures for the private sector are weak, it will negatively impact on their ability to invest, grow and trade. The private and public sector must mutually cooperate at all levels to realize comfortable levels of economic growth and sustainability in this evolving global economy, which is increasingly being build on trade, investments and other kinds of agreements with various regions, countries. BusinessFocus • September/October 2013

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ECONOMY & TRADE FOCUS

WTO Remedies Implementation Committee

B e g i n s The World Trade Organisation Remedies Implementation Committee (RIC), established by the Cabinet to pursue the trade remedies authorized by the Dispute Settlement Body of the WTO, held its inaugural meeting on Friday 9th August 2013. The Committee, which is chaired by Attorney-General Justin Simon QC, is charged with the responsibility of designing and implementing a regime of measures that will act on the authorization for intellectual property suspensions against US companies, which was awarded by the WTO in January. On the heels of this first meeting, Mr Simon stated the Committee had agreed upon a work plan and had apportioned different areas of responsibility to members according to the members’ expertise and interests. He indicated that, because this would be the first time that this type of trade sanction is implemented, there is very little legal precedent to which the Committee may refer. Simon explained that the Committee would be examining issues of both domestic and international law in relation to intellectual property, and that certain members of staff at the Ministry of Legal Affairs would be closely involved with the exercise. “The implementation of trade remedies awarded by the WTO is an important international responsibility,” stated AttorneyGeneral Simon, “and we believe that it is important for us to get it right.” The WTO case on gaming between the US and Antigua and Barbuda, which goes back ten years, has moved to the stage of bilateral negotiations between both parties in order to reach a settlement. After the January award authorizing trade sanctions in the area of intellectual property rights against US companies, Antigua and Barbuda held two rounds of negotiations with the Office of the United States Trade Representative (USTR), both of which proved inconclusive. At issue is an appropriate method and 20 |

BusinessFocus • September/October 2013

W o r k

volume of compensation for Antigua and Barbuda that can form the basis for a settlement. The RIC will report to the Cabinet on its recommendations relating to the activation of the WTO authorization.

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ECONOMY & TRADE FOCUS ECONOMY & TRADE FOCUS

CARICOM FINANCE MINISTERS TACKLE GROWTH AND DEVELOPMENT Finance Ministers of the Caribbean Community (CARICOM) reviewed a range of economic and financial issues at the Fifteenth Meeting of CARICOM’s Council for Finance and Planning (COFAP) held at the Hyatt Regency Hotel in Trinidad and Tobago. The Council paid particular attention to the state of regional economies and addressed implementation issues relating to the Framework for Growth and Development which had been the focus of attention at the recent Meeting of the Conference of Heads of Government. Ministers agreed to recommend to the Bureau of the Conference of Heads of Government a process to carry the issues forward including the appointment of a technical committee consisting of representatives of Member States to assist the Council in monitoring the economic situation. The Council identified priority issues such as fiscal sustainability, resource mobilization and unemployment on which there should be focus. Heads of Government had assigned the Bureau the task of moving the issue of Growth and Development forward. There was unanimous agreement that the level of integration and inter-relatedness among CARICOM economies warranted a regional solution to the current economic difficulties which have the potential to affect even those economies which have performed well. Ministers approved the draft CARICOM Financial Services Agreement and the draft amendment to the Intra-CARICOM Double Taxation Agreement for finalization and signature by Member States. The CARICOM Financial Services Agreement will establish a regional framework for the supervision and regulation of financial entities which operate cross-border in the regional economic space while the Intra-CARICOM Double Taxation Agreement was amended to incorporate provisions for the application of the global standard for the exchange of tax information among CARICOM Tax Administrations. The Council also reviewed the state of preparedness of Member States for accommodating the reporting procedures resulting from the United States Foreign Account Tax Compliance Act (FATCA). While the Ministers understood the importance that the United States attached to the protection of its tax base, they stressed the serious implications of compliance by CARICOM States, given the highly integrated nature of the Region’s financial sector. Ministers emphasised the importance of continuing their co-ordinated approach to negotiations with the 22 |

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United States and agreed to meet in mid-September to review the work of the CARICOM Task Force on FATCA. COFAP also agreed to appoint Dr Alvin Hilaire, Deputy Governor of the Central Bank of Trinidad and Tobago as the next Chairman of the Board of Directors of the Barbadosbased CARICOM Development Fund (CDF). The Fund was established to provide technical and financial assistance to countries, regions and sectors which are disadvantaged due to operations of the CARICOM Single Market and Economy (CSME) as well as positioning Member States to take advantage of the opportunities in the Market.


ST. JOHN’S CO-OPERATIVE CREDIT UNION

Member Centric for 3 Decades and Counting

More Spacious, Safe and Savvy St. John’s Co-operative Credit Union recently joined the ranks of local entities that have given long and distinguished service to its members and community, ever-evolving in the quest to fulfil the credit union’s creed that – “Members Matter Most” and friendly service is key. It is for this reason that this community-based credit union embarked upon an expansion, renovation and remodeling project in 2013 as they planned the celebration of just over 3 decades of operations and service to happy and satisfied members. From humble beginnings, in the care of the Credit Union League at South Street, then to their Tanner Street Office, SJCCU was the very first credit union in Antigua & Barbuda to obtain and operate from its own premises. It was in 1992, a mere ten years after its formation, that SJCCU had the opening ceremony for its three storey headquarters on Lower All Saints Road, opposite the St. John’s Health Centre and adjacent to the (little) Bargain Centre Supermarket. Since its pioneering days, St. John’s Co-operative Credit Union has not looked back, but continued to expand on its services, which evolved from just small personal savings and loan facilities to the present chequing accounts, fixed deposits, junior savings accounts, ‘box’ style savings with the added benefit of interest,

insurance services for medical, dental and optical care, as well as bereavement and loan protection. The more recent We Come To You initiative launched by the Credit Union took them into another sphere of operation designed to meet the needs of a busy working public. With a phone call to the SJCCU office, work places and groups can have a representative visit to deliver presentations on the services of the credit union and on the important subject of money management. Now SJCCU has “wowed” its members with its newest forwardthinking move of re-inventing its premises. Anxious to provide its ever-growing membership with more comfortable surroundings in which to conduct business, the Volunteers, Management and Staff of SJCCU are celebrating a redesigned “good as spanking new” and modern offices with wheel chair access and much more space. Their savvy plans to improve service to their members include automated teller machine (ATM) service and 24 hr online access which will come on stream shortly. So keep your eye on the St. John’s Co-operative Credit Union; and if you are already a member, you are an owner of a thriving financial co-operative with a strong heritage and future in the financial services sector of Antigua & Barbuda.


ECONOMY & TRADE FOCUS ECONOMY & TRADE FOCUS

THE CARIBBEAN:

In Search of Lost Competitiveness Over the past two decades, the Caribbean has experienced relatively low economic growth, particularly in its tourismbased countries, largely as a result of its increasing inability to compete in the global market. Many observers highlight the need for Caribbean countries to improve their economic competitiveness and in so doing, reduce their public debt burdens and raise the standard of living of their citizens. Caribbean governments face a significant challenge: how to boost growth in a weak external environment at a time when their debt levels are unsustainable and they cannot increase spending. In two recent publications, the “Regional Economic Outlook for the Western Hemisphere” and “The Eastern Caribbean Economic and Currency Union - Macroeconomics and Financial Systems”, the IMF discusses policy options for accelerating growth, taking into account that many countries operate under fixed exchange rate regimes.

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Governments basically have three main ways to improve competitiveness: (i) introduce structural reforms to boost both public and private investment and the productivity of human, capital and natural resources; (ii) improve price competitiveness with fiscal measures that lower wage costs and increase labor productivity (internal devaluation); and (iii) allow a nominal currency devaluation to lower the international price of domestically produced goods (external devaluation). Caribbean governments need to determine which of these approaches would best increase their competitiveness. Structural Reforms: Structural reforms of institutions, policies, and factors that determine the level of productivity of a country have significant potential for creating longer-run economic payback. These reforms should focus on: (i) improving the effectiveness of public investment and increasing public-private partnerships; (ii) improving the business environment and providing more efficient public services particularly of state owned enterprises; (iii) increasing linkages between sectors with strong potential growth, e.g. tourism and geothermal energy, and other sectors; (iv) increasing efficiency in the product, labor, energy and financial markets; and (v) pursuing deeper regional integration to capitalize on economies of scale.


Internal or External Devaluation: The choice between the two remaining policy options requires careful consideration by each country within the Caribbean. The effectiveness of influencing competitiveness depends on a country’s economic characteristics and conditions. To analyze this, IMF staff has conducted studies that are calibrated for small open economies with high import propensities (i.e., like the tourist-based Caribbean countries). The main results are:

• External devaluation. The IMF studies also suggest that economic conditions improve immediately following devaluation for both large and small economies. However, the real depreciation of the exchange rate is lower in small states because domestic prices rise more, reflecting the larger import content of their consumption basket. Hence, the gains in output will be less in small states because of the smaller decline in relative costs. The studies also show that countries undergoing financial crises had smaller gains from devaluations.

• Internal devaluation. OECS/ECCU Performance Relative to the World For the Caribbean, the choice between There is evidence that measures internal and external devaluations is that reduce government wage 6 5.0 costs and bring domestic inflation easier because some countries are 3.3 4 already undertaking fiscal adjustments below that of major trading partners boost competitiveness. to improve their debt situation, and 2 0.7 0.5 0.2 0.1 -3.1 so aspects of internal devaluation For small states undertaking -0.1 -0.3 0 are being implemented. For these such measures, recent country -2 experiences (Barbados, 1991; countries, external devaluations can -4 be pursued if additional adjustments Hong Kong, 1997; and Argentina, 1998) support predictions that they are needed beyond what is feasible on the fiscal side. Structural reforms will have a bigger improvement that boost competitiveness should be in their external current account pursued vigorously regardless of other than larger states because of the high import content of cuts in government spending, while policies so that the Caribbean has a foundation for sustained experiencing a smaller relative decline in domestic prices; economic growth and higher living standards over time. and will have lower short-term losses in output from reduced demand, i.e., a smaller contractionary effect, than in larger economies. R e la tiv e

c o n tr ib u tio n to g r o w th c o m p a r e d to th e w o r ld

BusinessFocus • September/October 2013

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ECONOMY & TRADE FOCUS

CHINA

Outpacing Rest of World in Natural Resource Use Country’s Success in Improving Resource Efficiency Must be Accelerated to Avert Increased Environmental Damage

China has surged ahead of the rest of the world in material consumption, creating intense environmental pressures, but the country also remains among the most successful in improving resource efficiency, according to a new report released by the United Nations Environment Programme (UNEP). The report found that China’s growing affluence has made it the world’s largest consumer of primary materials (such as construction minerals, metal ores, fossil fuels and biomass), with domestic material consumption levels four times that of the USA. From 1970 to 2008, China’s per capita consumption of materials grew from one third to over one and a half times the world’s average levels. Domestic consumption of natural resources per capita increased at almost twice the rate of the whole of the Asia Pacific region due to massive investments in urban infrastructure, energy systems and manufacturing capacity. The report notes, however, that some 20 per cent of the resource use in China goes towards the production of goods which are eventually consumed abroad. “China has seen dramatic growth in past decades and the effect of this transition on global demand for natural resources is unprecedented,” said UN Under-Secretary General and UNEP Executive Director Achim Steiner. “While that growth has lifted millions out of poverty, it has also come with rising environmental challenges linked to the extracting, processing and use of those natural resources. This report underlines that China, in common with other emerging economies, needs to make significant investments in more resource-efficient infrastructure, such as green buildings and public transport, but also in human capital and governance capacity, if a transition to a sustainable economic model is to be truly realized,” added Mr. Steiner. 26 |

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The UNEP report underlines China’s relative improvements in energy efficiency. While the country’s absolute energy efficiency is below the average for the Asia Pacific region and the rest of the world, its energy efficiency improved faster than anywhere else over the past four decades. However the report notes these improvements in energy efficiency alone are not enough to stabilize environmental pressures. It states that if China’s most recent policy initiatives - which include targets to reduce water consumption and losses of arable land, and to increase the up-take of non-fossil fuels -fail to accelerate resource efficiency gains beyond current rates, environmental pressures can be expected to increase rapidly. The report underlines the effects of China’s massive urbanization, and related infrastructure investments. As a proportion of total domestic consumption of materials, the proportion of biomass dropped from 63 per cent to 15 per cent between 1970 and 2008, while consumption of construction minerals increased from 8 per cent to 63 per cent and metal ores and industrial minerals doubled their share from 4 per cent to 8 per cent. Over the same period, the absolute level of consumption of fossil fuels increased more than sevenfold, at an average annual growth of 5.3 per cent. Of the fossil fuels, coal supply grew most rapidly, increasing from 1970’s 49 per cent to 2009’s 67 per cent of total primary energy supply. The large and increasing share of coal also contributes to fast rising carbon dioxide emissions. China emits more than four times the world average of greenhouse gases per unit of economic output, and twice that of the Asia Pacific region. As a response to such pressures, the UNEP report notes that recent government planning in China has seen a major sustainability shift in terms of the objectives of economic


policy. The previous and current Five-Year Plans for Social and Economic Development (FYPs) have an increased focus on more balanced growth, greater resource and energy efficiency, better living standards, and sustainable rural-urban development. The Chinese government has adopted a number of policy instruments to strengthen the economy and conserve resources, including a US$586 billion stimulus package with a green focus, incentives for more efficient vehicles, and setting targets for a more energy efficient building sector. Mainstreaming sustainability into national development plans and decoupling resource use from economic activity may prove to be very successful strategies to improve environmental quality while ensuring further investment into economic growth and human development. China is also one of the first countries to embrace the circular economy approach as a new paradigm for economic and industrial development. China’s Circular Economy Promotion Law came into force in 2009 and aims to improve resource efficiency, protect the environment and achieve sustainable development.

According to a UNEP-backed study released earlier this year, China consolidated its position in 2012 as the world’s dominant renewable energy market player- up 22% to US$67 billion thanks largely to a jump in solar investment. Despite such positive steps, the UNEP report released today finds there remain many challenges for China in its transition to a green economy, particularly water and waste issues. Key governance concerns include weak implementation and policy enforcement, and poor monitoring due to lack of technical and financial resources as well as human capital. The UNEP study recommends the development of national indicator systems so policy makers can gauge the effectiveness of their policies and strengthen the capacity of local governments to implement and enforce policies. China is one of over 30 countries currently availing of UNEP’s Green Economy Advisory Services. The support package consists of policy advice, technical assistance and capacity building provided to governments in support of their national and regional initiatives to transform and revitalize their economies.

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BUSINESS SPOTLIGHT

Building A Financial Eco-System And Payments Architecture

GPC group pic: The team of Global Processing Centre (l-r): Antoinette Ettiene-Hobson, (accounts), Diego Khisna (operations), Craig Elvin (IT), CIO Justin Stuart-Young, Anthon Went (sales & marketing), and Danielle Browne (customer service).

Antigua has been known as a Financial Centre since its independence from Britain and, despite a number of issues resulting from the world-wide financial crisis, the jurisdiction still hosts seven domestic commercial banks, a growing number of credit unions, and more than a dozen banks providing international financial services. We are all well familiar with the public face of banking in any of these sectors, but how often do we think of the technology that powers our financial transactions and whether Antigua could actually host technical platforms to deliver modern financial services and solutions? Global Processing Centre, Ltd., (GPC) is a homegrown service provider, who has been involved in building a financial eco-system and payments architecture. This local processing centre is behind the launch of a new payment system that was introduced at the recent CPL T20 matches held at the Sir Vivian Richards Stadium in August. The product, introduced as “SugaPay…. the sweetest way to pay” became a great hit with members of the Myst Band to purchase drinks from the bar at the Party Stand, and that proof of concept was well received by a broad cross section of the local banking and business community. To get the details behind GPC and its launch of the SugaPay product, Business Focus spoke with a number of GPC’s team. The Chairman and CEO of GPC is Brian Stuart-Young, who can be described as a serial investor in financial services, including a 2002 investment in international financial services with the 30 year old Global Bank of Commerce; one of the founders for the eight-year-old domestic commercial institution Caribbean Union Bank; and more recently GPC which was 28 |

BusinessFocus • September/October 2013

started in 2009. BF asked him for an outline on the creation of GPC. He explained that “the world of payments has been rapidly developing and, over the past decade, it has been the telecoms sector and private companies that have largely led the investment, research and innovation required for the making and capturing of payment transactions.” He lamented that there were few major payment innovations led by the banks since the formation of Visa and MasterCard as international payment solutions. Thereafter, the banking sector has largely abdicated its leadership in personal payments to private payment entrepreneurs who have created consumer friendly payment solutions that are now competing with the banks. “For too long, financial institutions in the Eastern Caribbean, have had to accept third party processor services that have been unable to offer banks, merchants and consumers the convenience and security of modern payment services. Also, our indigenous financial institutions and credit unions have faced challenges to overcome the financial and resource barriers necessary to develop in-house processing – especially given the technical and compliance requirements of today’s market. This has created the market opportunity for the supply of innovative technology to the banking sector, and Antigua lends itself to such technology-driven investments,” said Stuart-Young. GPC has sought to address these challenges by positioning itself as a bank neutral processor, providing a turnkey processing solution for all, including financial institutions and their merchants and service providers. By integrating industry proven technologies and infrastructure with personnel having


“I note that in order to subscribe to Business Focus the application can be done online, but the payment is by sending a cheque. Clearly you need to advise your bank to speak with GPC.”

years of experience in the financial, operational, and compliance spaces, GPC has successfully attained the international security certification required to manage cardholder information since 2009, known as PCI DSS certification. The modern processing centre now operates a multi-channel platform for cards, electronic wallets, mobile payments, e-commerce/m-commerce and even government g-commerce.

Brian Stuart-Young and he described SugaPay services, whose website is www.sugapay.com, as a system that has truly merged a payment card with a mobile phone. “The SugaPay card is a prepaid card that can be issued from a participating bank or credit union, and loaded with funds transferred from your account. It will be a replacement for cash and cheques as SugaPay acceptance points grow. As banks participate, their ATMs and point-of-sale terminals will also become capture points. From our initial delivery of the system to manage bar events during the recent CPL matches, we received every indication that it will grow as it is lower in cost and easier to use for both the cardholder and the merchant. The cardholder can see all transactions via a registered mobile phone, and can receive an SMS alert when a transaction takes place showing the amount and balance.

BF spoke with Justin Stuart-Young, GPC’s CIO, on the technical path taken by GPC to achieve its current status. He explained, “in order to meet the growing demands of bank customers of financial institutions in the region, we decided to upgrade our platform to enable us to considerably expand our transaction processing portfolio to be multi-channel and include credit, debit and prepaid card products, as well as POS, ATM, and e-Commerce acquiring solutions. Importantly, we can link cardholders to manage card accounts on their mobile phones, providing safety and convenience. The strategic vision of the GPC management team is to fulfil the traditional payment processing needs with improved cardholder and merchant relationships, and also enable financial institutions, vendors, and end-users to participate in a number of emerging alternative payment mechanisms - including mobile payments, e-wallet and e-government solutions. We are committed to supporting our clients to obtain more efficient, effective and consumer-friendly means of making and accepting payments in Antigua and the Caribbean.” The GPC management team includes professionals with experience in managing financial services and operating core banking systems, and is therefore able to provide consultation to interested banks, merchants and cardholders. BF also met with Pete Richards, who is a veteran of many years working with banking services in Antigua and now manages GPC’s business development. He pointed out that “banks can only offer card and merchant services that are as good as the services rendered by their processors. Outside of the Canadian banks, most other issuers are unable to allow cardholders to know their balance and recent transactions on their cell phone. This is the type of convenience that cardholders are seeking, along with the ability to use their phones as a means of executing payments phone to phone. These are services that banks are offering outside the region and we have made the investment so that we can assist interested banks and credit unions to also offer these types of services to their customers.” Richards also referred to the need for e-commerce to become as much a part of local business and as easy to transact as many locals do on Amazon and other sites.

Because the capture point for a SugaPay card can be as easy as the merchant attaching a small card reader to his/her mobile phone, SugaPay opens up opportunities for a number of smaller businesses such as plumbers, builders, taxis, market or beach vendors, gas stations, charity donations, church tithes and more, to accept payments by card rather than cash. We expect it to support commerce with the SME and assist funding and settlements within the micro-finance sector. We are also hopeful that the government and statutory corporations will accept SugaPay at terminals or online to improve the efficiency and speed of capturing payments.” Mr. Stuart-Young concluded by adding that GPC and SugaPay represented a slice of Antigua and Barbuda’s opportunity to become the IT capital of the Caribbean, and the introduction of modern payment services could also promote it to become the payment switch to financially connect the Caribbean Community. BusinessFocus • September/October 2013

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ECONOMY & TRADE FOCUS

IN THE KNOW

their business practices. They will receive support from Caribbean Export.

Q: Are there monies and support available for businesses in different stages of development, both established and burgeoning?

Business Focus Q&A with Colin Murdoch, Chairman of the

A: Yes, definitely. There is a process of application and companies can receive technical assistance and funding in the form of grants. The Direct Assistance Grant Scheme, which Caribbean Export runs, gives grants and money to companies. You can receive a small grant that is 5,000 euros, which is between 15 and 20 thousand EC dollars, or you can have a grant going up to 30 thousand euros, which is close to 100,000 EC dollars. The business would apply and that application would be assessed, along with all the other applications from member companies. It is very possible for your company to receive a grant of 100,000 EC dollars to assist with your business operations. Q: An important part of the Agency’s mission deals with promoting the Caribbean region as a prime destination for intra and extra-regional investment. What are the main channels used in order to promote this destination and to attract foreign direct investment?

Ambassador Colin Murdoch Chairman of the Caribbean Exoprt Development Agency

If you know anything about Colin Murdoch, you know he eats, sleeps and breathes all matters related to trade in the region. With thirty years of foreign relations and trade experience, which include his current appointments as Permanent Secretary to the Department of Trade Industry & Commerce and Ambassador-at-large to Antigua & Barbuda, one thing is clear; Murdoch knows his trade. Now, in his capacity as Chairman of the Caribbean Export Development Agency, Murdoch is more determined than ever to see products labelled “Made in the Caribbean” on store shelves throughout the world. In his third and final year as the Agency’s chair, the trade specialist is resolute in his thrust to put the OECS and CARIFORUM countries on a whole, on the map ushering in a new era, perspective and model for the region, led by Caribbean Export.

The Interview… Q: Could you give a brief introduction

to the Caribbean Export Development Agency and the organisation’s mission in the Caribbean?

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BusinessFocus • September/October 2013

A: Caribbean Export is the only CARIFORUM-wide regional organisation that is assisting governments and companies with being ready for the new economy. It is an intergovernmental organisation whose main mission is to promote innovation, competiveness and new business in member countries. Many donors support its undertakings, chiefly the European Union through the European Development Fund. In fact, right now Caribbean Export has a Regional Private Sector Development Project, which is funded by the European Union to the tune of approximately 38 million euros. That is over 100 million EC dollars available to support the development of the private sector in the member countries of the Caribbean.

A: That is part of our mission and Caribbean Export operates largely through CAIPA, the Caribbean Association of Investment Promotion Agencies. CAIPA puts on a number of activities and operates mainly like any investment promotion agency would operate, but at a regional level. They have mounted tradeshows and have piggybacked on numerous events. For instance, during the London Olympics a mission went to London and interacted with several large investors, promoting Caribbean companies that are exporting into that very market. The delegation exposed new companies with business ideas to the investors that came to our forum. Caribbean Export has been very active in promoting investment into the region through CAIPA.

Q: Are there particular business types or sectors that Caribbean Export supports?

Q: What message do you have for business owners seriously contemplating exporting into new markets?

A: We are interested in companies that are exporting or gearing up for export, because it has been determined that export led growth is the way of the future for the economies of the region, and, in fact, world wide. Caribbean Export is trying to promote businesses and companies to export more and also to be innovative in

A: The message should be that there is help available from Caribbean Export for businesses in OECS. If you are a businessman or woman and you are looking to develop your business, if you are looking to export or are exporting already, Caribbean Export can offer


technical assistance and also money. We can assist you in your operations by helping you become export ready or to further penetrate markets you already export to.

Q: Do you think Caribbean Export’s message is adequately getting across to the people of the nation, the fact that there is support available? A: I would like the message to get out more. I have seen, during my time on the (Caribbean Export) Board, an upswing from OECS countries. My concern was that a lot of the money was going to companies in Trinidad & Tobago and Jamaica, who are already better geared up to present applications and access these funds than smaller companies in the OECS. Part of my objective was to raise the number of Antiguan and OECS companies that apply for and get those grants. And we have seen that, but I want to see the needle moving even more, with more companies being able to access these funds and services.

means exporting. And if you are gearing up for export, Caribbean Export can help you. The Agency can help with technical assistance, marketing, labelling and market analysis—almost anything relating to the export business. The criteria for accessing funds from the Direct Assistance Grant Scheme is that you are exporting or gearing up for export, two years financial statements and your business plan.

Q: What are the challenges CARIFORUM countries face when they endeavour to export products internationally?

Q: How can the small businessman with a big idea take his growing company to the next level?

A: Our challenge, especially in the OECS, is we have very small companies and some of them operate with just a few people. We need to amalgamate. We need to join in partnerships of different kinds so that we can get the benefits of economies of scale. We need not be afraid or reticent to go out into foreign markets and to penetrate and sell our products there. We need to convert our business model from the small family-owned one and two people companies and join up with other businesses, taking advantage of whatever funds are available. We must participate in the new economy.

A: The way he can make that idea big is by selling it to a larger market and that

Q: With that being said; do you believe the region is going in the right direction

in efforts to penetrate the world export market in a meaningful way?

A: The Caribbean on a whole is going in the right direction when it comes to penetrating the world export market. We are, but too slowly. We need to modernize almost everything that we are doing to participate fully and reap the advantages of the world economy, as it is now. Especially in CARIFORUM, I think there is some drift. I am very energized by the OECS Economic Union and I think we should implement that at full pace and strengthen the individual economies of our region. Q: As your tenure comes to an end at the close of the year; how would you like to see the Agency develop into the future? A: All of these small and medium-sized enterprises are the backbone of our economy. I would like to see the Agency reach out to these Caribbean enterprises and assist them in converting to a new business model. One that does not take exports for granted and does not limit itself to the 80 or 100 thousand people in their local market, but, in fact, sees the entire world as its market. That is the way you are going to expand. That is the way you are going to develop, by selling your products to other people, everywhere. ¤

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IN THE KNOW

Home of CHSB faculty, Cave Hill, Barbados

CAVE HILL SCHOOL OF BUSINESS Celebrating 22 Years of Leadership and Training

Created to meet a need of Eastern Caribbean and Barbados professionals, the Cave Hill School of Business of The University of the West Indies (CHSB) today continues its more than two decades training of private and public sector managers. In fact, CHSB has ventured beyond its remit to provide training for Commonwealth Caribbean people as far northwest as Belize and south to Guyana, as well as persons of the diaspora living in North America and the United Kingdom. For 22 years the CHSB, formerly the Centre for Management Development, has been producing a number of qualified cadres for the public and private sectors. None more so than those to be found now in the OECS and Barbados. Dr Charmaine Gardner holds a unique position, being with the Cave Hill School at the inception, a St Lucian business leader embedded in the island’s culture of commerce, and CHSB Chairperson. She recalls the period of early 1990s when Eastern Caribbean persons representing the ‘who’s who’ of public and private sector management enrolled with CHSB. “Every single ministry across the board ended up with having their 32 || BusinessFocus BusinessFocus •• September/October September/October 2013 2013 32

deputy permanent secretaries and permanent secretaries doing our programmes. “That’s what the MBA Public Sector Management and General Management are all about, allowing persons with tremendous experience the chance to hone their skills in today’s world, be it in the private or public sector.” Director of Antigua’s Office of National Drug and Money Laundering Control Policy, Lt Col Edward Croft, graduated Valedictorian in 2004. At that time he was Vice-Chief of the Antigua Defence Force, now he holds this civilian post, guarding the nation against illegal money inflow. He gives the School a ringing endorsement. “I will highly recommend CHSB because it is a school that provided me with a very solid foundation, building on the fine institution that is UWI. Having graduated from the School of Business, I’ve seen my career enhanced and opportunities for growth realized.” EMBA graduate, Mrs Marguerite Estwick, is the Executive Vice-President, Human Resources, of Sagicor Life Inc., in Barbados. She believes the School has put her on a road to lifelong learning and personal development. “The CHSB created a new world for me. The content and rigor of the program pushed me to new intellectual and personal endurance limits. The confidence I gained on completing the program fueled my ambitions and propelled my career.


The network of Caribbean contacts and the friendships that developed in my cohort have been valuable and enduring. The experience has forever changed my perspectives of professional standards and business management. “ St Lucia’s Deputy Prime Minister, Philip J Pierre, was among those to grace the halls of CHSB. As well as Dr Andrew Richardson who was at the helm of a group of visionaries who, 15 years ago opened and now own and operate a highly successful and efficient private hospital in Saint Lucia. The dynamics of having these movers of government and business training together for regular two to three-week periods over 24 months produced a working relationship that keeps the wheels of regional commerce moving. “There is tremendous interaction to the extent that when people come back they could pick up a phone and call a colleague and get things worked out,” Dr Gardner says. In its evolution, CHSB now mixes its offerings: entire education programmes online; a blend of online and face to face learning settings; and full face to face contact for those who prefer training interaction. There is competition from extraregional universities. But as CHSB’s leaders point out, those academies lack the indigenous touch. Chief Executive Officer, Dr Jeannine Comma, speaks to the advantage of Caribbean persons opting to study in the region with a regionally based institution. “What we bring that those other institutions don’t have is that we are of the Caribbean, for the Caribbean, in the Caribbean - though our education and training are not in a vacuum. We help you develop and to become successful in the Caribbean and anywhere in the world.” She elaborates on CHSB’s emphasis of creating a competent Caribbean population. “We’re about the development agenda

of this region. So we are not about trying to see how much money we can make, though that is important as well because education and training are costly.” Dr Gardner adds to this: “They get a better sense of business here. For example, as part of an initiative with the Commonwealth Secretariat, and as well as one of the elements of our JOBS partnership with Kelley School of Business/Indiana University – USAID funded project, we have had to train Case Writers and develop Caribbean case studies for teaching and learning purposes. So you learn from what is happening in the Caribbean. It is Caribbeanoriented. Of course it is worldclass because we have to deal with the wider world.” She notes uncompromising UWI admissions requirements, which some may find challenging. “But when you do go, and you do get in, you have access to a very high quality world-recognized product. While our programmes have been enhanced to ensure relevance, our product has not diminished, it remains top quality.”

BusinessFocus • September/October 2013 | 33 BusinessFocus • September/October 2013 | 33


IN THE KNOW Statistics for EMBA Programme Graduates by Country Period 2004 to 2012

St Lucian office administrator Remina St Marie, who did her Executive Diploma in Management and MBA at CHSB, sees the usefulness in opting for studies in the Caribbean. “I learned a lot through CHSB, because I was one of those who started my Masters at [University of] Leicester and I didn’t know what I was doing. I was just doing a course for doing sake. So I dropped out and joined UWI [CHSB].” Entering the CHSB cohort shed a world of light on administrative principles she did not see in the UK. “If there was something that I did not understand, the way they teach, it helps. I would have no hesitation in advising people to do the course at CHSB.” Such resonating approval by graduates should come as no surprise. CHSB earned its place by adopting strong business skills and practices and an entrepreneurial orientation towards doing business. Now in enjoying its 22nd anniversary, coinciding with Business Focus’ 18th, CHSB has seen nothing but growth, from the beginning - with generous assistance from USAID - as Centre for Management Development, to today. Over the years the School cemented bonds with sister UWI institutions, Arthur Lok Jack Graduate School of Business in Trinidad and Tobago, and the Mona School of Business and Management in Jamaica. The Barbados and OECS private sector has been on board all the way supporting this institution as it hones employee-skills at the helm of industry. East Caribbean governments facilitated CHSB’s evolvement as the leading place for management and business training in the sub-region. In a testimonial recognition of the importance and quality of programmes CHSB offers, international donor oganisations, IADB, IIC and IDRC have joined in partnership with the School over the years. As a 22-year-old uniquely Barbados and Eastern Caribbean product CHSB has been, and continues, demonstrating by its output of relevantly trained people that it remains, a vital cog in the machinery of regional development. 34 || BusinessFocus BusinessFocus • September/October 2013 34 • September/October 2013


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FEATURE

THE ANJO GROUP A Legacy of Quality

Francis Anjo OBE (second from left) escorts Princess Margaret on a tour of Nelson’s Dockyard with then Premiere Hon Sir V.C. Bird (left).

W

hether service or products, one thing remains ingrained in the very core of the Anjo Group - quality. Reputed for over 100 years with quality, AWH Holdings Ltd continues this legacy today in Anjo Insurances and Anjo Wholesale. Notwithstanding the number of loyal clients who have remained with the companies over the years, their employees’ unbroken years of service also attests to the dedication, honesty and quality of the companies over the century. While Anjo may be a household name for many, what may surprise you is that John R. Anjo began this legacy with a simple barber shop on High Street in 1890. His wife, Mary, rolled cigarettes for his customers and the modest space soon became a full scale Tobacconist. The Barber Shop and Tobacconist thus began trading as John R. Anjo. John r. Anjo left the island of Madeira as a teenager in the 1860s and travelled to Antigua. He survived by working as a labourer for several years and eventually married a native Antiguan, Mary Francis. The young couple had four children – three sons and a daughter.

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BusinessFocus • September/October 2013 BusinessFocus • September/October 2013

(l-r) John R. Anjo I, John R. Anjo II and John R. Anjo III.

During the 1920s, his son Francis joined the business and was instrumental in introducing commission and insurance agencies together with a wholesale. The new entity, John & Francis Anjo, rapidly became one of Antigua’s most respected firms. In 1928, the insurance department was added. In 1958, young John III, grandson of John R. Anjo, joined the business and some 12 years later succeeded in acquiring the firm from his Uncle Francis. Three separate divisions were created – John & Francis Anjo Retail Division, which remained on High Street; Anjo Wholesale which was relocated to its present location on American Road; and Anjo Insurances was housed on Long Street, which is currently housed at the Woods Centre. In 1985, the company AWH Holdings Ltd was formed and incorporated specifically to acquire the established proprietary trading divisions known as John & Francis Anjo, Anjo Insurances and Anjo Wholesale. The shareholders of AWH Holdings Ltd were all Antigua nationals of several generations and were comprised of the management of the above trading divisions.


With the advent of Heritage Quay, however, the retail division eventually closed its doors, until it reintroduced itself in 1994 as Aqua Sports in Heritage Quay. Both John and Francis Anjo loved sport fishing, and as such, the retail store had been one of the island’s premiere suppliers of fishing equipment. In fact, the Anjo Group has remained one of the largest supporters and sponsors of the Antigua and Barbuda Sports Fishing Association and their tournaments. The late Francis R. Anjo OBE and the late John R. Anjo OBE served on numerous boards such as the Public Service Commission, the Friends of English Harbour, the St. John’s Port Authority and the Antigua & Barbuda Chamber of Commerce. Today, AWH Holdings Ltd is representative of a team who work tirelessly in serving the people of Antigua and Barbuda in the private, mercantile and insurance sectors. They were John R. Anjo OBE, Clement A. Winter, John R. Hall and Michael C. Hall. John R. Anjo OBE, however, retired from active management in 1993. Trusting his management team to grow the company, it was only natural that John R. Anjo would have offered the three managers shares within the company. He sold them 20 per cent each, and retained 40 per cent. In 2008, however, rather than seeking outside shareholders, John R. Anjo offered the Directors his remaining 40 per cent. He recognised that the three managers were instrumental in growing the Anjo Group to what it has become today. John Hall explains, “Mr. Anjo acknowledged that you couldn’t build a company by yourself and everyone under you played a role ... so rather than sell his shares to someone outside, he offered us the remaining shares ... we were already invested in the company, and committed to the legacy that he, his grandfather and uncle had built.” Reflecting on their experiences with the late John R. Anjo OBE, all three directors, Clement Winter, John Hall and Michael Hall, echo his dictum - “When dealing with people, you treat them fair, but firm.” This principle has generated the honesty and quality service that has been synonymous with the Anjo Group over the decades. Mr. Anjo looked after his employees, treating them fairly, but also running a tight ship. He was meticulous with punctuality, grooming and especially customer service.

BusinessFocus • September/October 2013 | 39 BusinessFocus • September/October 2013 | 39


FEATURE

Their dedication to civic duty has continued throughout the years and management and staff of AWH Holdings Ltd give generously of their time and energy to organisations – namely the Antigua and Barbuda Development Bank, the Antigua Jaycees, the Lions Club of Antigua, the Antigua Sports Fishing Association, the Good Shepherd Home for Girls and the St. Vincent de Paul Society. AWH Holdings Ltd has been recognised as an exemplary corporate citizen through its total commitment to the private, economic and social sectors of the society. The vision and determination of one youngster in 1890 has resulted in a company employing some 60 people, several of whom have been with the organisation for more than 30 years. AWH Holdings Ltd is proud to be Antiguan, proud of its dedicated and loyal staff and publicly wishes to thank the entire citizenry of Antigua and Barbuda for their continued patronage throughout the years.

Directors of AWH Holdings Ltd., (l-r) Michael Hall, Clement Winter and John Hall. (Photo by Joseph Jones)

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John & Francis Anjo Building, High Street Established 1890 BusinessFocus • September/October 2013 BusinessFocus • September/October 2013 | 41| 41


FEATURE

THE DIRECTORS “I was first employed to promote a powder detergent called FAB, and when stocks were sold out, a position in the wholesale department was offered which I gladly accepted. In 1961, the business was operated from a wooden building on Long Street and my responsibilities included ex-stock sales of the range of Colgate Palmolive Products, as well as tobacco, whiskey, rum and liqueurs. Indent orders were then the norm for other products such as Dutch Baby brand of milk products, and Rexel office supplies, Addis and Wisdom range of brushes to name a few,” he recalls. John & Francis Anjo were the agents for Air France in the mid 1960s, and when they started flights to Antigua, Clement worked at the airport, while still maintaining his duties at the wholesale. “In those days it was almost like a one-man operation ... it was maybe about three of us in the department, and I did just about everything ... deliveries were made by the part time porters on a three wheel cart,” he laughs, recalling the journey to various outlets such as Barreto’s and Lake’s Supermarkets to name a few. “You could see growth was coming,” he explains, noting the changing culture and changing demands of people prompted him to urge John Anjo to move away from indent orders and begin stocking more products themselves. When the company outgrew the wooden building on Long Street, a concrete building was built, but that too quickly proved to be too small for the growing company, and the Insurance Department moved into that building as the Wholesale department relocated to their current location on American Road. Growth continues as Clement notes that even our present building has become small, and he looks forward to the new warehouse that will be built in the complex designed to house the AWH Holding Ltd group of companies.

CLEMENT WINTER AWH Holdings Ltd Director and General Manager of Anjo Wholesale

With 52 years of unbroken service under his belt, Clement Winter began working for Francis Anjo in 1961 selling Fab soap powder. Just leaving Hill’s Secondary School, and starting out with a wage of $18 a week, today, Clement is one of the Directors of AWH Holdings Ltd and the General Manager of Anjo Wholesale. 42 | BusinessFocus • September/October 2013 42 | BusinessFocus • September/October 2013

“One of the key things to growing the business,” he notes, “was finding the right employees.” Still physically involved in the daily running of the business, Clement continues the “fair but firm” attitude with which John Anjo dealt with him when he was an employee. As such the Wholesale family runs smoothly with every employee feeling invested in the company’s success. “Just as I have worked my way up through the ranks, so have others ... we’ve had persons who began as sweepers ... and now they’re sale agents or cashiers ... so there is room for growth once you’re consistent and hardworking.” Rarely taking vacations, and stating that his longest trips off island have been to represent the Company at conferences in the Europe, the United States of America or the Caribbean, Clement admits that he spends more time in the office than he does at home. “When you enjoy what you do, you just want to continue doing it.” Although he has gotten offers “dangled in front” of him over the years to leave Anjo and man his own wholesale, his years of service, the treatment by the then owners, and his vision for the company’s growth has kept him at the wholesale. “I know where I’m at ... so why should I leave? With the new warehouse forthcoming, Clement looks forward to not only increasing the products carried, but also increasing the number of employees.


Graduating from the St. Joseph’s Academy in June 1965, John Hall began working at John & Francis Anjo on November 1st, 1965. Although he was to start working in the accounts department, which overlapped the insurance department, he found his duties more leaning towards the insurance department. Starting right at the bottom typing renewal notices and investigating car accidents for a modest salary of $135 a month, John Hall is the General Manager of Anjo Insurances and one of the Directors of AWH Holding Ltd. today. “I started right at the bottom, and tried to learn everything ... at the time it was just about three of us in the department, Arthur Kelsick being one of the three ... he was the manager at the time,” he remembers. “Sometime around 1972 or ‘73, Mr Kelsick decided he wanted to leave to open his own insurance agency ... sometime around that time, I was then promoted to manager.” The company sent John to the UK to pursue insurance courses, which he did at the University of Nottingham and he spent some time at the Guardian Royal Exchange Group, the international company that John & Francis Anjo represented. Recognising the tremendous growth over the years, John notes that when he joined the company, it already had a very good reputation. Additionally, with his aunt, Margaret Vieira, already working there, he knew that employees were treated well, and the company was an honest one. John Anjo III had certain visions for the company, in terms of expanding the business and thought it necessary to separate the various divisions. “What he also did, was allow management the opportunities to grow the companies, which is basically what took place.” But it would be the 1974 earthquake that alerted John to the real need for insurance. “In those days you didn’t have loss adjusters coming to the island and we were swamped with a lot of earthquake claims ... and I’d just taken over as the manager... I can remember there was a building contractor by the name of Eddie Samuel who would come in every morning at 9, and we would visit all these properties that were damaged ... and right there on the spot we’d come to a settlement ... and we did this for a few months until all claims were settled ... you saw the need for people to have catastrophic insurance.” John admits that over the years, he’d been approached by different entities to join another insurance company or begin his own. He’d discussed these offers with John Anjo who assured him of his future in the company. To his merit, John (Hall) notes that staying with the company was a wise decision as some of the companies who’d approached him in the past were no longer in business.

JOHN HALL AWH Holding Ltd Director and General Manager of Anjo Insurances

back on their feet ... you feel a sense of satisfaction knowing that they can rely on a policy you sold them ... you especially see this in a catastrophe ... when someone’s house is destroyed and they have nowhere to go, the policy they bought from us So it was in 1985 when Anjo approached the three managers with the provides them with alternate accommodation until need to reorganise the business with the intention of offering them they get back on their feet. ... We take an interest in shares, all three managers accepted the proposal and formed AWH the well being of our clients. Holdings Ltd. “He was looking further down the road, as to what would happen to the company should something happen to him ... so he “We’re very grateful to the many clients who have offered the three managers the opportunity to buy shares. ... He felt that trusted us over the years ... generations in some the three managers were important in building the company, so rather cases. than sell shares to someone outside of the company, he offered us the opportunity.” Twenty-three years later, he’d offer them his remaining “Anjo Insurances has been a training ground for many in the industry ... it is a company built upon shares of the company. integrity and consistency with quality products and Working in the Insurance industry, John shares that he always unparalleled customer service. And that is the key experiences a “sense of gratification when you can assist someone get to success right there ... “customer service.” BusinessFocus • September/October 2013 | BusinessFocus • September/October 2013 | 43

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FEATURE

Working at Barclay’s Bank for four years after he’d completed his studies at the Presentation College in Barbados, a visiting director for the bank announced in a staff meeting that there would be no upward mobility within the bank for a while. With his older brother John working at Anjo Insurances at the time, and their aunt Margaret Vieira, the accountant who’d worked within the company all her life, approaching retirement, John R. Anjo III offered Michael a job, understudying his aunt until her retirement. He accepted this offer in October, 1976, and has been with the company for 37 years. “During my employment at Anjo’s I worked directly under the late John R. Anjo in the accounting office where all matters of the entire business of the group were handled,” Michael shares. In 1983, he took over as the chief financial officer for the group of companies. Anjo eventually retired about 10 years later with the inception of the company’s evolution to the computer age. In 1993 Michael worked closely with Steven Mearns who was hired by the company as a computer systems analyst and management consultant. Michael remembers one of John Anjo III’s adage, “If you can’t deal with the small matters, how can you deal with the big?” Very hands on in his company, John Anjo was considered a fair employer who allowed his managers to have a free range in the growth of the company. They shared his vision and added their own to the company’s expansion. The tackle shop reflected John and Francis’ passion for sports fishing, a passion also shared by Michael, who has competed in the Antigua and Barbuda Sport Fishing Association’s tournaments for over 40 years, along with regional tournaments. In fact, John and Francis were one of the first persons to introduce charted boats to the island, offering sports fishing to visitors, and hiring out for personal use. They may have also played an instrumental role in the growth of sport fishing on the island. To this day, Anjo remains one of the main sponsors of the annual tournaments. Michael has served on the committee for a number of years, and is currently the treasurer of the “Best of the West” tournament held at Dr. Fuller’s home in Jolly Harbour, a position held for 10 years.

MICHAEL HALL

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AWH Holdings Ltd. Director, Chief Financial Officer of Anjo Insurances & Anjo Wholesale

Timing has certainly proved its worth to AWH Holdings Ltd Director Michael Hall, whose first job, unlike his fellow directors, was not at John & Francis Anjo. 44 || BusinessFocus BusinessFocus •• September/October September/October 2013 2013 44

Beginning his day between 7:15 to 7:30 in the office, he also remains there for lunch until 4:30pm. Occasionally at Financial Year End, he’ll also spend a few hours at work on Saturday mornings getting matters in order for the audit season. The office is indeed a second home. Married with three children, Michael Hall is also the Danish Consul of Antigua and Barbuda, a post that was passed on to him by the late John R Anjo III OBE. He also served for a few years on the board of St. Vincent de Paul Society and as treasurer for the Good Shepherd Home for Children when it was located in Golden Grove. Michael describes that period in his life as “a very sobering point in my life and most rewarding personally.” Reflecting on his 37 years of unbroken service, beginning as an understudy to his aunt, Michael attests to the company’s family environment as one of the main stakes that has kept him here for so long. “Apart from the job security and loving what I do, being around likeable and like-minded people has certainly made the years speed by. ...It’s another family here.” In no way regretting his decision to leave the Barclay’s Bank 37 years ago, Michael Hall is proud to have been a part of the Anjo legacy and continues to see the group of companies advancing to endless possibilities.


Meet The Faces behind Anjo Group Wholesale Department Customer Service Departmentnt

Sales and Marketing Department

(l-r standing): Skef Bannis, Bernelle Jarvis, Justin Nation standing: (l-r) Joel Henry and Whitmore Charles

(l-r) sitting: Clarefoster Luke, Assistant Manager Rolston Roberts,

Sitting: (l-r): Angus Mills and Norma Winter

Clement Winter - General Manager and AWH Holdings Ltd Director

Hubert Winter Warehouse Department

Desmond Hall - Assistant Manager of Operations

(l-r Standing): Jamal Charles, Philbert Bonnie, Lenroy Benjamin, Travis Phillip, Charles Christopher, Philsmon Nelson,

Rolston Roberts -Asst Manager Sales & Marketing

Lionel Parker, Kareem Stevens (l-r sitting): Trevor Semper, Alexander Bright, Angus Mills, Jefferson Richards

Teresa Marcellin - Warehouse Dept

Stephen Allicock Sales & Marketing

Franklyn Harris Sales & Marketing

Alexander Bright Delivery Driver

Norma Winter - Asst Manager Customer Service and Warehouse

BusinessFocus • September/October 2013 | 45 BusinessFocus • September/October 2013 | 45


FEATURE

Meet The Faces behind Anjo Group Accounts Department

Michael Hall - Finance Director and AWH Holdings Ltd Director

Michelle Weekes - Accounts Clerk

Hannah Royer - Accounts Clerk

Karim Edwards - Administrative Assistant

Alicia Watkins - Accounts Clerk

Yvette Salmon - Accounts Clerk

Kearl Anthony - In house Customs Clearance

46 46 || BusinessFocus BusinessFocus •• September/October September/October 2013 2013

Dale Ladoo - In house Customs Clearance

Anderson James - Messenger


Insurance Department

John Hall - General Manager and AWH Holdings Ltd Director

Barbara Emard - Credit Control Manager

Angelica Carr - Credit Control Clerk

Iris Fabian - Processing Supervisor

Yvon Watkins - Assistant Manager

Harry hobson - Claims & Marketing Manager

Micah Gore - Senior Claims Officer

Kalilah Christopher - Administrative Clerk

Janice Weekes - office Manager

Claudette Joseph - Secretary

Shannon Odlum - Claims Clerk

Cynrica Maynard - Typist

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FEATURE

Karina Dean - Underwriting Supervisor

Nnolika Joseph - Under writing & Marketing Rep English Harbour Branch

Kim Samuel - Receptionist

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Susan Archibald - Underwriting Clerk

Ronda Frederick - Underwriting & Company Rep Jolly Harbour Branch

Colin Scotland - IT Technician

Tamisha Carr - Underwriting Clerk

Janet Ross - Underwriting Clerk

Levor Henry - Business Development Officer


Credit Control Department Staff

Processing Department Staff

Front Office Underwriting Department Staff

Marketing Department Team

Claims Department Staff

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FEATURE

INTEGRITY! STRENGTH! EXPERIENCE! Celebrating 85 years of providing Antigua and Barbuda with reliable, quality and expedient service, Anjo Insurances continues to maintain a culture of customer service and trust that John & Francis Anjo began, and AWH Holdings Ltd. continues today. When Francis Anjo joined his father in the 1920s, he added the insurance agency in 1928, recognising the reality of the islanders’ vulnerability to natural disasters. With the advent of motor vehicles becoming more accessible, motor insurance soon became one of their main insurance packages. Originally housed on Long Street, the Insurance department soon grew as more and more citizens not only recognised the need for the services, but were also aware of the legacy of trust and honesty that became synonymous with the Anjo brand. The company eventually moved to its present main location at Woods Centre in 2000. Today we take pride in being the ONLY insurance company on the island with 3 Branches located in the Woods Centre, Jolly Harbour Commercial Centre and the Anchorage Commercial Centre in English Harbour. Anjo Insurances began as agents for Caledonian Insurance and then the Atlas Insurance Company, both out of the UK. At that time, larger properties were covered under Atlas. But when reorganisation took place in the UK, these companies became part of the Guardian Royal Exchange Group in the 1970s, which Anjo Insurances then represented. In the coming years, however, as business in the Caribbean grew, 50 || BusinessFocus BusinessFocus • September/October 2013 50 • September/October 2013

there was a call for indigenous companies to be formed, to which, islands such as Barbados, Jamaica and Trinidad took the lead. Foreseeing the changing tide, the Guardian Exchange Group encouraged the formation of United Insurance Company in Barbados, which was established in 1979. This company amalgamated the agencies The Royal Insurance Co., The Guardian Royal Exchange and The Sun Alliance. In 1984, The Guardian Royal Exchange encouraged their Antiguan agents, Anjo Insurances, to switch from their company to United Insurance, of which they were still involved. Today, outside of Barbados, Anjo Insurances is the largest agency for United Insurance in the Caribbean.


You may have seen, laughed along and most definitely let the message sink in from the commercials that have been aired on the television with Anjo Insurances. The campaigns aired locally are very Antiguan. You may recall the motor insurance advertisement featuring Culture Director Vaughn Walter ranting and raving in the background, while a mechanic calmly explains that had he insured with Anjo Insurances, he would have been driving his vehicle months ago, rather than waiting on his company to release the cheque. The homeowners’ ad with “Miss Temper Tantrum” begins, “There are two types of homeowners - those who go to Anjo Insurances and those who don’t.” Notably each commercial ends with the slogan “Having good insurance pay$. Seriously!” Arguably the firm with the fastest claim service in the business, Anjo Insurances are quick to respond to the needs of their clients. Recognising the overwhelming claims that poured in after the devastating earthquake of 1974, John Hall, who had just been appointed manager of the insurance department, noted that this disaster made people recognise the importance of insurance against catastrophic events, such as earthquakes. The 1989 Hurricane Hugo was another disaster that accentuated the need for protection from natural disasters. But it was after Hurricane Luis in 1995 that more people recognised the expediency with which claims were settled at Anjo Insurances. General Manager John Hall states, “The company builds its reputation on how claims are handled ... especially in times of catastrophe. The prompt settlement of claims through the United Insurance Company certainly caused an increase in our business and the company grew substantially after the 1995 hurricane.”

Claims Manager Harry Hobson, who has been with the company almost 26 years, shares that one of their main priorities is “giving their customers value for their money, offering them the protection they need ... and a satisfied customer is the best form of advertising. “We believe as a company,” he continues, “that one of our strengths is the fair, prompt settlement of claims. ... No one wants to have a loss and be frustrated ... the very reason you insure is that in the event of a loss you can be compensated ... you want peace of mind. Other companies may advertise that they have the lowest rates ... but having the lowest rates does not necessarily result in quick settlements, quality for your money or good customer service.” Their motor insurance, for example, remains one of the more competitive on island with their packages for both comprehensive and third party policies. In fact, in their comprehensive policy, customers who suffer the misfortune of an accident within their first year of ownership will not suffer depreciation. Most companies would depreciate the vehicle in the first year. Their liability limits are also substantially better than other companies. The recent addition of the Star Treatment Auto Rescue Service free to all private motor vehicle owners has been rewarding to the clients who benefit not just from road side assistance but also from accident and claims assistance before having to first visit one of the branches. “One of the main claims managers of United, who passed away last year, always had a philosophy,” explains Hall. BusinessFocus • September/October 2013 | BusinessFocus • September/October 2013 | 51

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FEATURE

party evaluation company that subjects all insurers to the same rigorous criteria, providing a valuable benchmark for comparing insurers, regardless of their country of domicile. A.M. BEST ratings give consumers an independent and clear “grade” of the insurance company’s financial strength. An A.M. BEST Financial Strength Rating is an opinion of an insurer’s ability to meet its obligations to policyholders. A score of A or A- is considered excellent; while a score of Bis fair, with C being marginal.

“When people are paying insurance and have a claim, you have to find a way to pay the claim rather than find a way not to pay. That was his philosophy ... you buy insurance in the event that something happens to you ... and the insurance company basically makes a promise to pay if something does indeed happen. So if something happened because of something the customer did or didn’t do, instead of saying right away, ‘No, we can’t help you’, he’d try and find a way to see how we could assist this customer. This is basically the same attitude we adopt in dealing with our claims. “When you have a loss and people are in need ... something has gone wrong - you had a car accident or your house was on fire - you have to step up to the plate. Our staff recognises this and we try to settle the claims as quickly as possible.” In existence for 85 years, Anjo Insurances has also been the training ground for other reputable insurance agencies today. Before starting their own companies, the following gentlemen were introduced to and trained in insurance right there at Anjo’s: Kenneth A. Gomez of Kenneth A Gomez & Sons Insurance (1956); Arthur Kelsick of Kelsick Insurance (1977); Peter Blanchard of General Insurance Company Ltd. (1984); and Ehret Burton of First Domestic Industry & Commerce Insurance Co. Today, under the United Insurance seal, Anjo Insurances is rated an A- by A.M. BEST, an international independent third52 || BusinessFocus BusinessFocus •• September/October September/October 2013 2013 52

At Anjo Insurances staff undergo studies in insurance, and are required to earn at least a certificate in insurance proficiency. This used to be administered through the Chartered Insurance Institute in the UK, but is now offered through the Insurance Institute of Antigua & Barbuda, which is an affiliate of the Insurance Institute of the Caribbean. Once applicants are successful in at least six subjects they receive their Caribbean Certificate of Insurance Practice (CCOIP). Some of the core subjects studied include Legal & Business Aspects of Insurance; Liability Insurance; Motor Insurance Practice; Property Insurance Coverage; Claims; and Principles of Insurance. John Hall, who remains very hands on in the company conducting assessments and the like, states, “There is self-gratification when you see someone with a loss rely on a policy you sold them. ... Customer service has been key to the success of this company, and that is why we are constantly sending our staff on training seminars. ... With quality products and excellent customer service ... that feeling of family that is synonymous with the Anjo group is extended to our customers. “Mr. Anjo looked after his employees and was a man of integrity. ... He would say, ‘When dealing with people, you should be fair but firm.’ And this is how we treat everyone staff and customers.”


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FEATURE

Y VON

WATKI N S

Assistant Manager Anjo Insurances

Y

von Watkins began working at Anjo Insurances in July 1976. He’d been working with Pan American Airways as an accountant for 11 years when he was offered a position as a supervisor in the underwriting department at Anjo insurances. Today he is the assistant manager and reflects on his 37 years with a quiet discourse that lends itself to the tranquillity of the working environment. “We’re just a happy bunch of people here ... the environment is comfortable, the staff pleasant and the remuneration appropriate, so there has been really no need for me to seek other avenues through the years. ... I mean there is always the possibility of a more competitive salary somewhere, but would you be as comfortable? I don’t think so,” Yvon explains. “I liked the family unit they created at the company with a small compliment of staff. When I was first here, up until recent, management would consult with you, if a position was open ... they’d seek first within the company to see if someone who was already here was suitable to fill position, and then they’d asked for recommendations, so persons would suggest family members and so on, granted they had the suitable requirements of course. So that helped to build that strong family unity.” At one point, Yvon’s own daughter had worked at Anjo Insurances as well, in the underwriting department. Noting that as a young man attending the Antigua Grammar School, he was not as serious as he could have been about

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his academics, especially mathematics, he chuckles as he recalls his sudden enthusiasm with the subject in order to qualify for the physics programme which would have been shared classes with the girl from the Antigua Girls’ High School. Although he was successful with his Cambridge O-levels, he admits that he became overwhelmed with the advanced level portion in sixth form and discontinued, much to his mother’s dismay. Still encouraging him however, Yvon notes that one thing he has always respected about the Anjo Group is their encouragement for persons to further their education and personal development. As such, Yvon holds a Certificate of Proficiency from the Chartered Insurance Institute in the United Kingdom. Although some may argue that the insurance business can be a boring one, Yvon disagrees and has enjoyed meeting the varying clients over the years, and encountering a wide array of personalities. “You also come across interesting situations, and sometimes sad ones ... those are difficult at times, especially where someone loses everything.” Noting Anjo Insurances’ dedication to making clients more comfortable, he speaks highly of their open door policy, where clients are free to visit the office or call an agent with any and all concerns. “We encourage everyone to read their policies, and if you’re unsure of something, we encourage you to come in and have your concerns addressed.”


JA N I CE WEEKE S

Office Manager, Anjo Insurances, 42 years

F

resh out of the Princess Margaret School, Janice Weekes joined the Anjo Group in the Insurance department in 1968 as a typist and filing clerk. Today she is the Office Manager at Anjo Insurances and the first female manager. Although she left the company after marrying in 1970, she returned in 1973 and has since added 40 years of unbroken service to the company. “It’s been 40 long years,” she laughs, noting that the familyoriented company has always been a fair one where staff is always treated well. “They (management) have always taken a personal interest in the welfare and development of their staff. ... There’s a low turnover, people hardly ever leave.” Save for a few who left Anjo Insurances to begin their own companies, most only leave due to migration. Not one to get bored easily, Janice has enjoyed meeting and interacting with various people over the years. “This is a business of people... you’re meeting people all the time, and each person has different needs ... it’s basically interacting with people and providing them with insurance that fits their respective needs. ... And the fact that people have stayed here for so many years tells you that’s it’s not just about the salary, but there is a satisfaction that comes with working here.” As Office Manager, Janice’s duties include staff relations, human resource management and educating and training the staff. “Here at Anjo Insurances the personal development of staff is very important to us. We always send staff to seminars and workshops. It’s also mandatory that everyone attends insurance courses as well ... in fact, just about all our staff has their proficiency certificate in insurance ... our most recent staff member will sit for hers soon.”

of the person’s character. “The Anjo Group ... has a very low tolerance for dishonesty ... so when interviewing potential staff, you want to get the feel that they’re honest persons, they must have certain qualifications of course, but honesty weighs greatly. “The interview process is very important... sometimes you get glowing applications, but in person, well ... that’s another thing, and as the interviewer you have to get that feel that this is someone who will fit into our family here. We check references; do our research to find out how efficient and hardworking the person really is. Another thing I look for is how they present themselves when they come in.” With customer service being a main priority, Janice is also proud of their record to date. In fact, they encourage clients to fill out anonymous customer service assessment surveys and rate the performance of individual agents, as well as the company in general. Flipping through a few of these forms that were recently collected, the ratings from clients ranged from good to excellent. “All our staff has attended customer service seminars,” she points out. “When a customer comes in here (Anjo Insurances) they should leave feeling like they received more than they expected. ... We’ve actually had clients transfer their insurance needs to our company because of customer service ... and even had clients who left and returned the following year because our customer service was unmatched.” With her much deserved retirement just around the corner, after 40 years of unbroken service, Janice looks forward to the sweet adventure that retirement holds, but will miss her Anjo family.

As human resource management falls under her portfolio, when recruiting new staff, honesty is an integral component BusinessFocus • September/October 2013

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FEATURE

BA R BARA EMAR D

Credit Control Manager Anjo Insurances

M

rs Emard joined the company in October, 1984 as a Clerk/Typist. Some may remember her as a former Carnival Queen contestant, having competed in the 1983 contest. Since then she has raised three beautiful children and is a grandmother of two (2). During her 29 years of employment here, she has worked in various departments due to her versatility and presently holds the position of Credit Control Manager. Amongst her accomplishments she holds the distinction of a Certified Certificate of Insurance Practice (CCOIP) from the Association of Insurance Institutes of the Caribbean (AIIC). For the periods 2010 – 2012 she served as President of the

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Insurance Institute of Antigua & Barbuda. Despite such a busy schedule she still finds time to be an active member of the Lions Club of Antigua. Mrs Emard is described as a loyal and dedicated employee of the company, and is known to go beyond the call of duty to satisfy her customers needs. Pleasant and approachable her mantra is “the customer’s needs comes first” . Anjo Insurances has been a family to her as she has dedicated her entire working life to the advancement of this institution. Mrs Emard invites you to visit Anjo Insurances, where she will be more than happy to assist you.


THREE TIPS FOR SELECTING THE RIGHT INSURANCE COMPANY While there are people who may choose to gamble with some of their possessions, and even their life and health, if you’re a homeowner or vehicle owner, there is really no option when it comes to insurance. It is a must. For the homeowner, living on an island in the Caribbean means you are vulnerable to several natural disasters including floods, hurricanes, and earthquakes. For those of you who remember the devastation of Hurricanes Hugo, Luis and Lenny, property insurance is without a doubt necessary. For the vehicular owner, the number of road accidents, irresponsible drivers and car thieves to boot, makes the reality of motor insurance more tangible each day. Besides, it’s illegal to even drive an uninsured vehicle. So while the choice to get insurance is not a dilemma, choosing the right insurance agency can be the difference between peace of mind and frustration during a disaster. If you’re at a loss as to whom you should insure with, here are three tips to guide your decision:

1. Recommendations. Listen to what the public is saying

2. Personalised service. When you’re actually dealing with

the company you want the agent to be communicating on your level. They should be able to explain to you in layman’s terms all the policies and terms, and this should be done in a way that makes you feel comfortable. All staff at Anjo Insurances are sent on customer service and insurance training courses and are knowledgeable about the various products and policies.

3. The Rating of the Company. There is an international rating company, A.M. BEST, that rates insurance companies on their financial strength to pay claims. The main reason you insure with a company is because you want to be paid in the event that something happens, so you want to make sure the company can deliver on that policy. If you go to a company and you do not see this rating displayed, you should inquire about the company’s rating. The local regulators, the Antigua and Barbuda Financial Services Regulatory Commission, ensure that the insurance laws and regulations are adhered to and all requirements are met by all companies operating here.

about the company you’re considering. Ask around and get opinions from persons who have had experiences with the companies.

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FEATURE

GLADSTONE BURT JOSEPH

A LEGACY OF CUSTOMER LOYALTY

B

y now, you have read of the employee loyalty to this familyoriented group of companies, but such a legacy of loyalty is two-fold, as both Anjo Insurances and Anjo Wholesale can boast of corporate companies who have remained clients well over 50 years. The same can also be spoken of ordinary, everyday folks who have trusted the Anjo Group with their quality products and services. On 25th July, 2013, Gladstone Burt Joseph celebrated 50 years of insuring his vehicles with Anjo Insurances - a practice that began with his father, and is continued today by Burt’s three children. In fact, General Manager John Hall remembers attending to Burt’s father as an agent many years ago. With no complaints from his father, Burt insured his first vehicle, a green and white MG1100 with Anjo Insurances in 1963. “This was the insurance that I heard people speak about the most ... everyone said they gave good service, and they were friendly, so I approached them.” Since July 25th, 1963, he’s insured roughly a dozen vehicles. Arguably one of their most exemplary clients for motor insurance, Burt has had no claims in those 50 years, save for his 49th year when he was no longer driving. “I’d passed my vehicle on to my son, and he’d lent the vehicle to a friend of his, who had a prang with it. ... The car was about 13 years old, so we decided there was no point in keeping it anymore. Because of my long service and no claims, we got the new vehicle insured without losing our maximum no claims discount, so they’ve been very decent to me over these 50 years.” Acknowledging that Anjo Insurances has been a foundation for several of the other insurance companies on the island, having dealt with Mr. Kenneth Gomez and Mr. Arthur Kelsick as his agents while there were employed with Anjo Insurances, the good relationship with the company has continued over the years. “The service was supreme, very courteous ... we got notices on time, so you could plan your budget ... and even the newer agents like Mrs. Barbara Emard and Mr. Harry Hobson, have all been considerate and helpful. “It was only natural that I would encourage my children to insure with them as well.” Recalling fond memories of one of the earlier vehicles he’d insured with Anjo in 1968, an MG Midget, Burt laughs as he recalls how much his wife, Edith, enjoyed riding in it with the hood down. “She used to drive around with a scarf, so we’d looked very European.”

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continue up to this day. You had to be well groomed, and well spoken.” Burt Joseph continues to be loyal to Anjo Insurances as he cites they too have been loyal to him and his family. He has no doubt that his grandchildren will also insure with them in the future.

Interestingly enough, Edith has also had her own relationship with the company, as she’d worked in the sales department for the Anjo Group, at the John & Francis Anjo retail store from 1960 to 1964. Although he’d insured his vehicle while she worked there, and even purchased his first fishing rod from the retail store, they had known each other outside of the company. In fact, during their courtship, it was at Burt’s insistence that she left the company in 1964 to work at the airport, where he was stationed in Air Traffic Control. They were married a year later. But of her tenure at the company, she recalls that much talked about family atmosphere. “We were all quite happy at Anjo. ... And what John Anjo used to do in those days was move you around in different departments, so you had knowledge of every area of the company. ... They were strict, but good employers ... very strict with punctuality ... if the doors opened at 8am, you had to be there by 10 to eight, so that you could readily attend to anyone that walked in the door at 8 ... and this is something I see them BusinessFocus • September/October 2013 | BusinessFocus • September/October 2013 | 59

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ANJO WHOLESALE Providing Quality Goods for over 90 years

When Francis Anjo joined his father John R. Anjo in business in the early 1920s, he introduced a commission agency with the wholesale. And even when John Anjo III joined the business, not even he had fathomed how large the company would have grown, to evolve from the leading Tobacconist to be one of the leading distributors on the island. In 1961, the business was operated from a wooden structure on Long Street. Known mainly for Colgate and Dutch Lady (known back then as Dutch Baby) products. In their earlier days, the Company mainly filled indent orders and made deliveries with a three wheel cart. But they soon realised that stocking these items themselves would result in better control and increased sales. Anjo Wholesale soon became synonymous with product lines such as Johnson & Johnson, Guyana Pharmaceutical (Limacol) and Grace Foods - for which they still remain the sole distributors. In fact, with the addition of these new product lines in 1974, the location at Long Street proved to be limited in space and they had to rent another building just to house these particular products. In 1976 they relocated to their current location on American Road which was then approximately 5000 sq ft. Over the years, and indicative of their growing business, additions were made and the building now stands at 17,000 sq ft of racked storage. General Manager and AWH Holdings Ltd. Director Clement Winter reports that while John Anjo III remained cautious at 60 || BusinessFocus BusinessFocus • September/October 2013 60 • September/October 2013

times, with regards to expanding the wholesale, he (Clement) saw the potential of the company, and recognised the changing tides of people’s demands. “Before, people wanted local juices and cow’s milk that was produced on the island ... but as time went on, and the American market became more accessible, you could see that people started to demand more imported goods, and I knew that was an opportunity for us.” In the 1960s and 70s, they mainly stocked outlets such as Barreto’s and Lakes’ Supermarkets. Today, their clientele has


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expanded to include all major supermarkets and retailers Island wide. In their former years, when the wholesale had no more than three employees(Winter included), their porters were part-time workers from the harbour who would assist in wheeling deliveries on their slow days. Today, Anjo Wholesale is self equipped with every need of the company. They offer services to most of their clients, depending on the size of the business, where sales team make weekly calls to an establishment and assess what needs to be restocked immediately to meet the weekend traffic. Merchandisers also visit these establishments to promote their products, which is a very important part of the company’s marketing strategy. While the wider world is becoming more accessible, the wholesale industry remains a necessity, offering clients immediate accessibility to items they may need. Additionally, they take the brunt of the liability off the clients, by providing the distribution service, as purchases made directly from the overseas agencies could result in damaged goods, fluctuating taxes and shipping costs. Anjo Wholesale being ideally located, clients know they are receiving great service and quality goods at competitive prices. Today, Anjo Wholesale supplies a range of products including tuna, baby foods, toiletries, juices, fabric softeners and detergents, cleaning agents, cutlery, deodorants, milk and milk products, beauty care items, and the list continues. Although parallel imports continue

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to be a challenge to the wholesale industry, the company continues to maintain and build their clientele because of the legacy of honesty and excellent customer service that has continued throughout the years. Their quality of products also speaks for themselves, as the company has been vigilant in carrying brands that stand behind their products. In case you remember and patronised the John & Francis Anjo as Tobacconists in their former years, and you’re wondering if they continue to import cigarettes and the like, the answer is yes. Albeit, their product line is not as extensive as it was back then, they still do supply the leading brand on the island. As a policy however, they do not advertise, and they maintain a strict regulation of not selling to minors. Noting that the 17,000 sq ft building is beginning to feel quite limited, plans are in place to create a new complex for the AWH Holdings Ltd. group of companies. For the Wholesale, this means more storage and the expansion of products being offered. The complex is also being built with customer-friendliness in mind, which will make the collection and distribution of products more comfortable. With every member of the team, more commonly referred to as the family, giving their best, including management who remains very hands-on, especially General Manager Clement Winter, Anjo Wholesale continues to build on its legacy of excellence. They continue to pride themselves in being one of the leading distributors with a consistency in quality products and services.


D E S M OND HALL

Assistant Manager, Sales & Accounts, Anjo Wholesale - 38 years

A

n opportunity that he was not about to elude, Desmond Hall was interviewed by John Anjo III in November 1974 to be the sales rep for their newly acquired line - Johnsons & Johnsons. In January 1975, he began working for the company. Even though brothers John and Michael Hall were already working in the Insurance and Accounting departments respectively of the company, Anjo Wholesale grabbed his attention. He’d just completed his studies at the St. Lucia College, and the company was in need of a sales rep. At the time they were still located at Long Street, and Desmond reports, “That building became small very quickly, and we had to end up renting another building on High Street to hold the Johnson & Johnson line. ... At the time, I could see Mr. Anjo’s mind was ticking away, and he had plans for a larger building ... which would be our present location on American Road. ... I can remember the first staff meeting we had in this building ... Mr Anjo stated his trust in us ... and wanted us all to be involved in making the company successful. We felt dedicated ... committed to him and this business. We all shared a bond in wanting to see the company successful. “He taught his staff a lot ... taught discipline in the workplace ... right down to your dress code - you had to be dressed properly. It was not a lax company. Anjo’s was the place to work in the 70s ... and there was a lot of room for growth.” Admitting that the challenges have been part of the lure that has kept him here, Desmond points out that meeting people every day is also a great part of the job. “You meet new people every day with new demands ... and over the years you develop a personal relationship with your clients ... so

you feel obligated to meet their demands and trust ... and that keeps it interesting. ... It’s a fun place to work ... I’ve actually spent more time in this building than I have at home ... the staff becomes like family, so it’s like a second home.” Commenting on the applications that have passed through the Wholesale, Desmond notes that one of the things that tend to catch his attention is the number of places an applicant may have worked at within a short span of time. “It can reflect badly on you ... no work environment is perfect, but if you’re treated well, and you see the potential for growth, then stick at it, try to do a little more than your normal duties, and you’ll get noticed and even promoted. Just because you may have begun as a sweeper, doesn’t mean that you’ll be doing that all the days of your life.” Clearly speaking from experience, beginning as a sales rep and now being a manager, Desmond also noted that other persons in the company have also journeyed up the rung. Embracing the challenges that accompany the wholesale industry, Desmond continues to enjoy meeting the demands of the clients. “It’s not a laid back operation as it was in the earlier days. You have to constantly promote your products.” With a mutual trust between the company and the client, customer service married to quality products continues to be a driving force behind their customers’ trust and growing clientele. With plans in the pipeline to expand the company and move to a larger complex, Desmond and his team are dedicated to continuing the rich legacy of service that the Anjo Group has been affording its customers.

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FEATURE

W H I T M ORE CHARLES

Sales Clerk & Customer Service Rep, Anjo Wholesale, 35 years

B

eginning as one of the younger staff in the warehouse of Anjo Wholesale on March 1st, 1978, 35 years later, Whitmore Charles is just one of the friendly faces you’ll meet as a Sales Clerk and Customer Service Representative. Continuing a cycle he met when he first arrived, where the older ones would take him under their wings and see to his personal and professional development, so too does he continue to train the younger staff. “You get a lot of encouragement here from management, especially the boss (Clement Winter). ... when I started, I was more or less the youngest person here ... and the attitudes of the older ones were really encouraging ... they helped me along the way and I try to do that as much as possible for the younger ones today. ... I was able to climb up the steps to the position where I am today,” Whitmore shares. He admits that when he began all those years ago, he never thought that he’d hold the current title in the company that he does. He admits that he thought about leaving at one time, during the period his mother had gotten very ill. But having discussed his position with Mr Winter, he was encouraged to stay on. “Management was very understanding and concerned during that time ... I have no regrets staying here all these years. You’re treated well here, and when you have a management who gets involved in your personal concerns, you know they

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really care about your well being ... they try to help you not just on the job, but personally as well.” Learning a lot over the years, Whitmore acknowledges the role Anjo Wholesale has played in not only developing some of his work skills over the years, but also in motivating him to pursue his courses over the years to broaden his personal portfolio. “They’ve sent me on trainging courses,” he adds, “especially customer service training courses. I’m a calm person and a good listener... so if someone comes in with a complaint, I listen and try to come up with the best alternative to counteract their difficulty ... we offer quality products here and the management is very strict about good customer service ... so we try to always make our customers happy with our products and the way we treat them.” Also sharing the pride that the Anjo Group has built upon its legacy of excellence, Whitmore looks back at his 35 years, proud to know that he too has contributed to that legacy. “We have a good thing going here ... everyone gets along, management is approachable and treats everyone good and fair. It’s an honest company and I can’t see myself working anywhere else. I’d even say it’s a privilege to work here.”


Distributors for: • B.A.T (U.K. & Export) Ltd • Quaker Oats Co/Pepsico • Del Valle Ltd • Colgate-Palmolive Company • Friesland Dairy Foods • SM Jaleel • Grace Kennedy & Co. Ltd. • Guyana Pharmaceutical Corp. Ltd • Johnson & Johnson Ltd.

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Tel: (268)480-3080 • Fax: (268)480-3086 American Road, Box 104, St. John’s, Antigua • Email: anjo.w@candw.ag BusinessFocus • September/October 2013

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AWH HOLDINGS LTD ANJO INSURANCES - ANJO WHOLESALE

Moving from strength to strength

When a company has an impressive legacy, the question often considered is, what next? Be assured that the company is committed to continuing its heritage of excellence. But there are a few things in the pipeline that will see Anjo Insurances and Anjo Wholesale remain a household name. Strengthening ties with United Insurance, Anjo Insurances will be part of an aggressive campaign to become more visible, allowing citizens to become more familiar with the entity and all that it represents. Although they’ve considered themselves a reserved company over the years, 85 years of business is certainly a milestone to be celebrated. But it is not to be taken for granted, and as such, there are plans to make the presence of Anjo Insurances impressed upon even more people. One such plan is presently under construction, with our new modern interactive Anjo Insurance website slated to be launched 1st November, 2013. The company will continue to play its part in staff development, ensuring that the team is motivated and onboard in maintaining the company’s high standard of excellence. This will include training courses, and other development programmes. This affords persons the opportunity for the company to reward hard work and achievements, as well as to select from within the company qualified persons when the opportunity for promotion is presented. Cognisant of the approaching

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retirement of some staff, Claims Manager Harry Hobson notes, “We do have the team coming up behind to maintain the high level of service that has been offered all these years ... so the literal faces of the company may change, but not the value or the level of service that our customers have experienced. “You see, everyone that comes into this organisation is mindful of the history of the company ... so everything we do on a day-to-day basis is aimed at preserving and protecting the integrity and history of the organisation.” With plans in place for the new complex which will house all the AWH Holdings Ltd companies, such an expansion also means an expansion of staff and products. Known mainly for their motor and property insurance policies, Anjo Insurances is also exploring the addition of the non-general side of insurance (such as medical) to transition the company into a composite one. For Anjo Wholesale the increased square footage in storage space will not only mean an increase in products already stocked, but also an increase in the products offered with new lines coming onboard. Financial Director Michael Hall notes, “This move will be a major one for both the insurance and wholesale requiring even more commitment from the present staff ... but with it comes the room for growth in all areas.”


BELONGING

TO A LEGACY of Excellence and Family

S

pending 10 years at any institution is easily considered a milestone. But when a company can boast of several employees who have been there 20, 30 and even 40 years, it speaks volumes of not only the dedication of the employee, but of the employer as well. Mark Hana stated, “If we can by any method establish a relation of mutual trust between the [employee] and the employer, we shall lay the foundation stone of a structure that will endure for all time.” Echoing the motto of John Anjo, “treat people fair, but firm”, the Anjo Group continues to do just this, as most if not all their employees refer to both their employers and colleagues as another family. Business Focus spoke with a few persons in each department about their years at the company. BusinessFocus • September/October 2013 | 67 BusinessFocus • September/October 2013 | 67


This is what they had to say of the Anjo Group:

“I’m proud to a part of the legacy that the Anjo Group has developed over the years. ... Even though I came from a marketing background (41 years of experience), I wanted to work at the Wholesale because of its prestige... so this has been a personal accomplishment for me. Coming to Anjo made a difference for me in terms of meeting certain standards or goals ... I’ve accomplished them here ... and I’m happy to add to that legacy.” - Rolston Roberts, Assistant Manager, Marketing & Human Resource at Anjo Wholesale, 5 years

“I started working here in 1990 at the original High Street branch. I started as an underwriter, and came up through the ranks. I like working here because it’s family oriented. It’s a good company to work for, and the company looks into your personal development ... I’ve attended various insurance courses and now have my CCOIP (Caribbean Certificate of Insurance Practice). For anyone who wishes to further their education, they’re very supportive of that.” - Iris Fabian, Anjo Insurances, 23 years

“The work is the good... and the environment is a good one, you’re not hassled, everyone gets along well, and management treats you well. You actually want to come to work ... and the job stability is good ... you might get offers to work at other places, but then you hear that that company gets closed, you know ... so you stay where you see the security.” -Alexander Bright, Anjo Wholesale, 13 years

“I like what I do. I’ve grown personally over the years, and everyone gets along here. Management is very understanding and caring, even with your personal affairs. It’s a very conscientious company. I got very sick a few years ago, and I have to say, they stood by me, and even now, because of that, I only work part time, and I’m appreciative of how good they have been to me all these years.” Hannah Royer, Accounts Clerk , 41 years

“It’s a good place to work ... there’s no problem with staff or management, and everyone gets along. It’s honest work and that’s important.” - Angus Mills, Supervisor of Warehouse, Anjo Wholesale, 17 years

“The relationship between staff and management is good. ... When I started I worked in the warehouse, then eventually moved up top office clerk. There’s no need to go anywhere else when you’re treated good.” - Franklyn Harris, Office Clerk at Anjo Wholesale, 30 years

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“I think the best answer as to why we’re still here, is management. I have one of the best bosses in terms of being very understanding. I’m a hard worker, so I get treated right ... once you keep your end of it, they keep theirs, and that’s how it works efficiently. My mom has also worked for the company since before I was born ... at one time it was very family-oriented, especially when they had the store, a lot of persons were related, and that has worked for them over the years. I can admit there were times when I thought about changing careers altogether, but when you look at your incentives, the family environment, and stability, there’s really no reason to leave.” Michelle Weekes, Accounts Clerk, 24 years “I’m the last to join this department (Anjo Insurances) ... I joined them in 2009. I’d come here on a job training course, and I liked the environment right away. I liked how they interacted with each other, like one big family, and everyone treated me really nice, like I was a part of the team, even though I was just here temporarily. So while I was there on job practice, I made the decision to work hard so I could stay here, and so said, so done. So I’m going to work harder to be here even longer. I liked the fact that they were willing to teach me things, and assist me in areas where I wasn’t knowledgeable. I started with receptionist duties, and now I’m in the processing department ... so this is definitely a place where you can grow.” - Cynrica Maynard, Anjo Insurances, 4 years “I’m the only female here, I’m comfortable here, all the men respect me and we all get along. We talk, chat, it’s like another family. Mr. Winter is the one who hired me, and from day one, he said I’d never regret it. Mr. Winter, his wife, Mr Hall, the entire management is nice, they’re all good people ... and Mr. Winter was right - I have no regrets working here.” - Teresa Marcellin, Warehouse Dept., Anjo Wholesale, 14 years

“I’ve been here for a combined 15 years. I first started in 1997, then migrated to England ... when I returned to Antigua in 2003 I came right back to Anjo. I liked it the first time, and I like it even more now. It’s a family oriented place, and a place where you can grow and improve yourself.” Claudette Joseph, Anjo Insurances, 15 years

I joined the company in August 1993 with no prior work experience, this was to have been my taste of the working world. The taste proved to be sweet! With Anjo’s small group of employees and management’s open door policy it made my transition both easy and enjoyable. “The close knit family environment lends to many learning opportunities as staff are always willing to share their wealth of knowledge. It is this knowledge that I acquired from sitting in various managers’ offices talking at length on company policies, products and even social issues that inspired a love for the industry. When you love what you do and love the customers too your job becomes truly satisfying. “With all close knit families affection is displayed publicly so hugs, kisses and jokes are rampant here each day with the occasional disagreements too, but this by no means takes away from the seriousness and professionalism of the business. High standards are set for all who join its family and the longevity of its staff teaches commitment, codes that have permeated my entire way of life. “Truly this company has helped mold me from the teenager I was when I walked through its doors to the professional woman, wife and mother I am today. I am grateful to this institution and continue to look for avenues to use my acquired skills to ensure that this company lives on for another 85 years!” - Nnolika Joseph, Underwriting & Marketing Rep, Anjo Insurances, 20 years BusinessFocus • September/October 2013

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TOURISM FOCUS

BIZZ PRESS BUZZ STOP

ANTIGUA & BARBUDA THE “CARIBBEAN’S LEADING HONEYMOON DESTINATION”

The twin-island state of Antigua & Barbuda confirmed its title as the ‘Romance Capital of the Caribbean’ when the destination was conferred as the “Caribbean’s Leading Honeymoon Destination” at the 20th Anniversary of the World Travel Awards Caribbean & The Americas Gala Ceremony held on September 14th 2013. The elite travel awards event which is known as the “Oscars” of the travel industry recognizes and awards excellent performance throughout various areas of the world travel and tourism industry. “After years of cultivating our Wedding & Honeymoon market it is indeed an honor to be recognized by an organization 70 70 || BusinessFocus BusinessFocus •• September/October September/October 2013 2013

like the World Travel Awards as the ‘Caribbean’s Leading Honeymoon Destination,’ especially since the selection is made by members of the travel trade and consumers” said Hon. John Maginley, Minister of Tourism & Civil Aviation. “We are excited to receive this top accolade, however I would like to recognize the hard work and dedication of our hotels, tourism partners and all workers in the hospitality industry, without their efforts this achievement would not be possible. We intend through continued strategic marketing and improvements to our tourism product, to continually enhance the visitor experience.” By winning the WTA for the “Caribbean’s Leading Honeymoon Destination” it automatically affords Antigua & Barbuda the opportunity to be nominated within the same category at the WTA Global Awards. This is an accolade that the destination will be striving to coup from its Caribbean competitors. In addition to winning the “Caribbean’s Leading Honeymoon Destination” a number of Antiguan hotel properties and businesses were also recognized at the prestigious gala ceremony including, Hermitage Bay, as Caribbean’s Leading Boutique Hotel, Carib World Travel was named Caribbean’s Leading Destination Management Company,


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Curtain Bluff Resort & Spa received awards for Caribbean’s Leading Green Resort and Antigua & Barbuda’s Leading Spa Resort. The Sandals Grande Antigua Resort & Spa was recognized as the Caribbean’s Leading Honeymoon Resort and Antigua & Barbuda’s Leading Resort, Ayers Creek Residences at Nonsuch Bay Resort received the award for Caribbean’s Leading Hotel Residences and Blue Waters Resort won Antigua & Barbuda’s Leading Hotel. The tropical landscape and natural beauty of Antigua & Barbuda with its beautiful secluded beaches and coves is the perfect backdrop for romance. This coupled with the destination’s easy wedding requirements, which allow couples wanting to get married to do so in less than 24 hours, make the destination the perfect paradise for any couple wanting to be wed. There are no residency requirements to obtain a marriage license and the paperwork is almost hassle-free. A couple can literally have a “same-day” destination wedding with numerous options available to accommodate every couple’s needs. Antigua and Barbuda have also received several accolades by both Brides Magazine and About.com as one of the Caribbean’s top destinations for weddings and honeymoons. The Huffington Post has also recently cited Antigua and Barbuda as one of the top five honeymoon destinations in the world. Receiving the top accolade of “Caribbean’s Leading Honeymoon Destination” also comes on the heels of Antigua & Barbuda hosting the two –part finale episodes, including the Season 9 final Rose Ceremony episode, of the ABC TV Primetime Reality series ‘The Bachelorette’. The popular reality show has introduced the destination to millions of fans around the world and with formidable airlift to access the destination scheduled for the upcoming 2013-2014 winter season, Antigua & Barbuda is poised for growth.

Sandals Resort Chairman and CEO Gordon “Butch Stuart” with Sandals Awards

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HEALTH & WELLNESS

FDA approves GlaxoSmithKline’s HIV drug Tivicay

The U.S. Food and Drug Administration said it has approved the GlaxoSmithKlinePlc drug Tivicay to treat the most common strain of HIV, the virus that causes AIDS. The once-daily drug, known generically as dolutegravir, belongs to a novel class known as integrase inhibitors that block the virus from entering cells. Tivicay is owned by ViiV Healthcare, an HIV joint venture between GSK, Pfizer Inc and Shionogi & Co Ltd in which GSK is the largest shareholder, with a 76.5 percent stake. Analysts on average expect sales of the drug to reach about $900 million by 2017, according to six analysts polled by Thomson Reuters. Tivicay can be used to treat infected adults who have been treated with other drugs or are new to treatment. The FDA also approved the drug for use in children aged 12 years and over, who weigh at least 40 kg (88 lbs) and who have not received treatment with a drug that has the same mechanism of action. About 50,000 people in the United States are infected with HIV each year and about 15,500 died in 2010, according to the Centers for Disease Control and Prevention. Common side effects of Tivicay in clinical trials included insomnia and headache. Serious side effects included allergic reactions and abnormal liver function in patients who were also infected with hepatitis B or C. Patients received either Tivicay or Merck & Co’s Isentress in combination with other HIV drugs; or they received Atripla, a fixed-dose combination of three HIV drugs made byGilead Sciences Inc. A fifth trial evaluated the safety of the drug in children. Last week the FDA approved Alere Inc’s HIV test which is designed to diagnose HIV infection earlier. 74 |

BusinessFocus • September/October 2013

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WHO

releases guidance on mental health care after trauma The World Health Organization is releasing new clinical protocols and guidelines to health care workers for treating the mental health consequences of trauma and loss. Mental disorders are common, disabling and usually untreated, and WHO’s Mental Health Global Action Programme (mhGAP) was developed in 2008 to scale up care for mental, neurological and substance use disorders with simple treatment protocols that can be offered by primary health care doctors and nurses. Now, WHO is extending this programme by including care for post-traumatic stress disorder (PTSD), acute stress and bereavement within its global programme. “We have received numerous requests for guidance for mental health care after trauma and loss” says Dr Oleg Chestnov, WHO Assistant Director-General for Noncommunicable Diseases and Mental Health “Primary health care providers will now be able to offer basic support consistent with the best available evidence.

They will also learn when to refer to more advanced treatment.” Traumatic events and loss are common in people’s lives. In a previous WHO study of 21 countries, more than 10% of respondents reported witnessing violence (21.8%) or experiencing interpersonal violence (18.8%), accidents (17.7%), exposure to war (16.2%) or trauma to a loved one (12.5%). An estimated 3.6% of the world population has suffered from post-traumatic stress disorder (PTSD) in the previous year, the study showed. Using the new protocol, which is co-published with the United Nations High Commissioner for Refugees (UNHCR), primary health care workers can offer basic psychosocial support to refugees as well as people exposed to trauma or loss in other situations. Types of support offered can include psychological first aid, stress management and helping affected people to identify and strengthen positive coping methods and social supports. In addition, referral for advanced treatments such as cognitiveBusinessFocus BusinessFocus • September/October • September/October 2013 2013 | 75 | 75


behavioural therapy (CBT) or a new technique called eye movement desensitization and reprocessing (EMDR) should be considered for people suffering from PTSD. These techniques help people reduce vivid, unwanted, repeated recollections of traumatic events. More training and supervision is recommended to make these techniques more widely available. Primary health care staff are also warned against certain popular treatments. For example, benzodiazepines, which are anti-anxiety drugs, should not be offered to reduce acute traumatic stress symptoms or sleep problems in the first month after a potentially traumatic event. “PTSD needs to be managed along with other common mental disorders” reports Dr Mark van Ommeren, Scientist in the WHO Department of Mental Health and Substance Abuse. “This new, simple WHO-UNHCR treatment protocol will guide health workers around the world to help adults and children who suffer from conditions specifically related to stress.” The new guidelines and protocol were published today in an article in The Journal of the American Medical Association

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events 2013 CARIBBEAN MEETING & INCENTIVE TRAVEL EXCHANGE (CMITE) THE event for buyers and sellers of incentive travel. September 15-18, 2013 at The Cove Atlantis in the Bahamas. Caribbean Meeting & Incentive Travel Exchange (CMITE) brings together buyers and suppliers servicing the Caribbean meeting and incentive market. CMITE is an invitation-only, appointment-based event. Apply online. For further information visit their website: www.caribbean.incentivetravelexchange.com

FCCA CRUISE CONFERENCE & TRADESHOW September 30 - October 4, 2013, Cartagena de Indias Convention Center, Cartagena, Colombia. For many cruise executives, destinations, suppliers and tour operators, the annual FCCA Cruise Conference & Trade Show is the premier industry event of the year to meet with key industry players, analyze trends and discuss current issues. It is because of the unique forum provided by the Conference that nearly 1,200 cruise industry partners, including approximately 100 cruise executives, attend each year. For further information visit their website: www.f-cca.com

GUYEXPO 2013 – Guyana’s Premier Trade Fair & Exposition October 3 – 6, 2013 at the National Exhibition Site, Sophia Georgetown, Guyana Being hosted under the Theme: “Advancing Productivity through Innovation, Modernisation and Expansion” and in partnership with the Guyana Manufacturing & Services Association as they celebrate their 50th Anniversary. Guyana’s largest Trade and Investment Exposition – GuyExpo began in 1995. This public/ private partnership event which showcases locally produced goods and services, became an annual activity in 2004 and is now the longest sustained exhibition in the Caribbean. For further information contact the GUYEXPO Secretariat at www.guexpo.net

WORLD TRAVEL MARKET 2013 4 – 7 November 2013,ExCel, London, UK This leading global event for the travel industry is a vibrant must attend business – to business event presenting a diverse range of destinations and industry sectors to UK and international travel professionals. It is a unique opportunity for the for the whole global travel trade to meet, network, negotiate and conduct business under one roof. For further information : www.wtmlondon.com

CARIBBEAN ASSOCIATION OF BANKS INC – 40th ANNUAL GENERAL MEETING and CONFERENCE 13 – 16 November 2013, Sandals Grande St Lucian Spa & Beach Resort, Pigeon Island Causeway, Gros Islet, Saint Lucia. The 40th Annual General Meeting and Conference will be hosted Under the Theme “Redefining Strategy – The Leadership Challenge”. The Conference will address issues that will influence regional and global financial policies impacting member states. For further information visit their website: www.cab-inc.com

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MAJOR MOVES

Allison Jean – Appointed C A R I L E C E x e c u t i v e Director The Caribbean Electric Utility S e r v i c e Corporation (CARILEC) is pleased to announce the appointment of Mrs. Allison Jean as its Executive Director. Mrs. Jean took up her position on August 1, 2013 and will be an exofficio member of the Board of Directors of CARILEC. Mrs. Jean, a Saint Lucian national, has over 25 years’ experience in the public service and held the position of Permanent Secretary in the Ministry of Infrastructure, Port Services and Transport in Saint Lucia since 2009. As Permanent Secretary, Mrs. Jean advised on policy to the Minister and had management oversight of a staff of some 600 persons. She represented the Government of St. Lucia at regional and international meetings on matters relating to electricity and energy. Mrs. Jean has also served on several statutory and regulatory boards. Mrs. Jean has a BSc in Management, an MBA with distinction from the University of the West Indies and is a candidate at Walden University for her Doctorate in Business Administration. Robert Barrett, chairman and CEO of Elite Island Resorts, proudly announced that Antiguan-born Alphonso Lake has been promoted to Chief Information Officer (CIO). Formerly a systems and operations manager for the company, which is both a sales and marketing leader for the Caribbean travel industry and Antigua’s largest employer. 80 |

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Lake’s rise to this executive-level position is a testament to his hard work and career-long commitment to the Elite Island Resorts brand. He began his professional journey in the 1990s as a young waiter at the St. James’s Club and Villas and quickly worked up the ranks. After various roles at several of the company’s Antigua resorts, Lake sought higher education in computers and technology. He continued his work at Elite Island Resorts’ corporate office in Deerfield Beach, Florida, while attending Florida Atlantic University where he earned a degree in information technology. “Alphonso has been and is an integral part of our daily global operations that serve all customers, vendors, suppliers, resorts and employees,” said Elite Island Resorts President Steven Heydt. “He is a valuable asset to our company not only for his creative patchwork fixes but also for his ability to think outside the box to make our systems more efficient. We are fortunate to have him on our executive team and look forward to his contributions in this new leadership role.” The new Director of the Economic Partnership Agreement ( E P A ) Implementation Unit at the Caribbean Community (CARICOM) Secretariat, Mr Carlos Wharton, has prioritised a stocktaking exercise in relation to the work of the Unit. Mr Wharton, who took up office on August 1, is tasked with leading the Unit, one of two within the Caribbean Forum of African, Caribbean and Pacific

States (CARIFORUM) Directorate based in the Secretariat. The Unit was set up to facilitate the implementation of the CARIFORUM-European Union (EU) EPA, by providing CARIFORUM States with technical guidance and assistance in meeting the commitments and taking advantage of the benefits outlined in the Agreement.

After spending eight years in Antigua and Barbuda’s diplomatic corps, most recently as Antigua and Barbuda’s Consul General in Canada, Janil Greenaway has made another major move. In April she resigned her post as Antigua and Barbuda’s highest government representative in Canada to join the United Nations Development Programme (UNDP) at the headquarters in New York. She is now team manager for UN and Intergovernmental Affairs in the UNDP’s Bureau for External Relations and Advocacy. As team manager for UN Affairs, she is responsible for developing detailed strategies to reflect UNDP’s desired position on issues related to UN reform and UN coherence, both in inter-governmental and inter-agency fora, as well as coordinating UNDP’s interactions in inter-governmental processes at the UN. Before making a move to the UNDP, the UN’s premier development organization with a presence in 177 countries and territories, she served as Minister Counsellor and Deputy Permanent Representative of the Antigua and Barbuda Mission to the United Nations in New York from 2005 to 2010. She


MAJOR MOVES

was then appointed Consul General in Toronto, Canada before moving back to New York in April. She is the first Antiguan and Barbudan to be awarded a J. William Fulbright Scholarship. She holds a Master’s of Science Degree in Public and International Affairs and a Graduate Certificate in Latin American and Caribbean Studies from the University of Pittsburgh, as well as a Bachelor’s of Science Degree in Political Science from the University of the West Indies. She has a background in print journalism and is an avid reader. Percival Marie has assumed office as the director general of CARIFORUM, the Forum of African, Caribbean and Pacific States Directorate in the CARICOM Secretariat. Marie succeeds former CARIFORUM Director General Ivan Ogando Lora. Marie takes over for a term of three years, and he said his priority will be “to effect an integrated, comprehensive approach to the work of the two Units that comprise the Directorate.” CARIFORUM’s Special Meeting of the Council of Ministers convened in Santo Domingo in July, approving Marie’s selection. The Dominican national has a long history of work with CARIFORUM. He will report to CARICOM Secretary General Irwin LaRocque in the position.

Republic Bank ( G u y a n a ) Limited has announced the appointment of Mr. Nigel Mark Baptiste as Chairman of the Bank’s Board of Directors. Mr. Baptiste is currently Executive Director of Republic Bank Limited, Trinidad. He replaces Mr. David DulalWhiteway, Republic Bank’s Managing Director, who served as Chairman of the Guyana operations since 2005 and was a Director since 2002. Mr. Dulal-Whiteway continues to maintain a keen interest in Guyana even as he broadens his focus on advancing the Republic Bank Group’s international expansion. Under his leadership, Republic Bank (Guyana) Limited increased and modernized its branch network, expanded its community involvement through its flagship social investment programme, the “Power to Make a Difference” and experienced an increase in profitability of more than 250%. Mr. Baptiste is well known to the Guyanese community, having previously served as the Managing Director of Republic Bank (Guyana) Limited, then National Bank of Industry and Commerce Limited, from 1999 to 2002, following which he returned in 2003 to serve as a Member of the Board of Directors. A Trinidad and Tobago National Scholarship winner, Mr. Baptiste holds a Master of Science Degree in Economics from the University of the West Indies, St. Augustine, and brings to the chairmanship extensive experience in regional banking and finance.

Justin StuartYoung is an Antiguan IT professional involved in Electronic Financial Tr a n s a c t i o n (EFT) payment platforms. He is a graduate of St. Joseph’s A c a d e m y, Antigua State College, and Rollins College in Winter Park, Florida, USA where he earned a degree in Computer Science. In 2000, he joined PriceWaterhouseCoopers as an IT Business Development Consultant, and in 2006 joined a banking group to lead the building of Antigua’s first modern data centre designed for the processing of card-based EFT services. From a technology perspective, Justin recalls that the processing service became a relative market-leader in the operation of online money transfer services. In 2011, Justin managed the transition into a stand-alone entity, Global Processing Centre, Ltd. (GPC), a full-fledged processing service that transformed its single bank card platform into a bank-neutral processor capable of serving any number of financial institutions across a range of card issuing and acquiring EFT channels, including the integration of mobile terminals, wallets and payments. Justin also integrated GPC with gateway services for Visa and MasterCard branded cards, and is currently certifying as a China Union Pay processor. As a professional EFT manager, Justin is committed to the highest standards of safety and annually has GPC undertake a thirdBusinessFocus • September/October 2013

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MAJOR MOVES party examination to maintain accreditation as a PCI DSS processor, supporting the secure capture of all card holder information. Justin attributes the success of GPC to the visionary approach of its business and technical team who are consistently promoting and investing in home-grown alternative payment services. His team has introduced “SugaPay….the sweetest way to pay” (www.sugapay. com), which is an innovative service that will enable card payments merged with applications driven on a linked mobile phone. Justin is of the view that Antigua needs to jump forward in utilizing modern and cashless payment services available extra-regionally, and says the GPC team stands ready to open the technical doors for Antigua.

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Midas Entertainment Holdings Ltd Specialized Global Investigative Services Ltd B & M Clothing Company Ltd.

Freetown Baptist Church Inc. (Non-Profit) Limelight Ltd.

Nimbus Holding Company Limited Boronia Limited Vista Emerald Compant Limited SJ2 Antigua Limited Barbuda Research Complex (BRC) Inc (Non-Profit)

Sunshine Solar Ltd A.E Crawford & Company Limited Ondeck Living Limited

Nature To own and operate an auto care & accessories Manufacturing, import & export, restaurant/ hotels bars, retailer & property management and related activities Holding company

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Providing investigative service to companies and individuals Operation of a company which sells clothing, apparel, accessories and footwear Religious

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NEW COMPANY REGISTRATION Blueskies Entertainment Ltd.

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Rastabee Honey Limited

Apiculture, raw honey produce. Honey importer & exporter, honey packer, processor, honey labeler and commercial beekeeper. To provide news service in the form of a newspaper Legal services

Carib Times Ltd Whitworth Company Limited Five Fingers Company Limited Thriller Tours (Antigua & Barbuda) Inc. Gragon Development Limited Green & Clean Providers Ltd JSN Development Group Limited

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Boxer Shack Limited James & Magainley Ltd

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Jolly Harbour Property Services Limited DEAP Medical Services Incorporated 84 |

Radio & broadcasting station and radio related services To engage in water sports, sailing and marine entertainment activities. Property management, rental, construction and real estate development Energy provider

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To provide mentorship educational and recreational programmes for young men General upkeep of the premises at Jolly Harbour including gardening and security services Providing medical services to hotels and other companies; distribution of

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Kimon Drigo Sherrie-Ann Bradshaw Yvonne Cassell Sanjeev Datadin Stephen Grady Terrance Tonge Avondale Thomas Wayne M. Gruden Donald Hill Wendall Marshall Jeff Wellemeyer Shelly Sharber Steven Fine John S. Goord Christopher N. Harding Anthony Tester Ernell Casray James C.H. Kirtley Maginley Dudley Brown Valentine Silcot Aloin Muller Sandrine Triomphe Dr. Mc Chenesy Emanuel Sasha Mercer Alicia Simon Gaye Hechme

Damian Gordon Shennique Henry Karim Jarvis


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Business Focus Antigua Issue 49  

In our 49th issue, we are pleased to celebrate with AWH Holdings Ltd. as they continue that legacy of integrity that the Anjo Group has bee...

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