Action News a publication of Action Ambulance Service, Inc.
North Shore Firefighters Honored in Annual Statewide Ceremony Firefighters from several North Shore com-
Action Wins Coveted Award of Excellence
L to R: Senator Richard Moore gives the Award of Excellence to Action CEO Michael Woronka
munities were among those honored at the 23rd annual Firefighter of the Year Awards
For the third time in five years
presented by Governor Deval Patrick in late
Action Ambulance Service has been
December (see photographs on back page).
awarded a Partners in Performance
Peabody firefighters Paul Rheaume, Paul
Excellence Award in recognition of its
LaPlante, Stephen Pellegrini and Captain
employees, leadership and business
Dale Kimball received a Group Award for
practices. The coveted, regional award
Meritorious Conduct. Lynn firefighter David
covering New York and Massachusetts
Hathaway, Salem firefighters Randy
is given only after a stringent review
Theriault, Michael O’Donnell, and Fire
process to companies that have a solid
Lieutenant Richard Arno, Saugus Fire
leadership team. The company must
Lieutenant James A. Hughes, and Peabody
show a commitment to employees
Fire Deputy Chief Eric Harrison received
and a systematic approach in
Medals of Valor. A Medal of Honor was
achieving forward-looking improve-
presented posthumously to the family of
ments in key areas. Mass Excellence Executive Director Richard
Peabody Firefighter James Rice who died
Eppig and Massachusetts Senator Richard T. Moore, (D-Uxbridge),
in a December 2011 fire. Action Ambulance
Senate Chairman, Committee on Health Care Financing, presented
honors these firefighters and thanks them
the Award. "The future of health care cost containment can only
for their service and partnerships in public
be sustained with more efficient delivery of quality care,” said
safety. To show their support Action
Senator Moore. “As a Performance Excellence Award winner,
Ambulance has, for the past five years,
Action Ambulance remains in the forefront of our health care
been one of the lead sponsors of the
Firefighter of the Year awards ceremony.
ACTION ON THE FRONT LINES
Important HIPAA refresher for Municipal Emergency Response Teams The Privacy Rule of the Health Insurance Portability and Accountability Act, known as HIPAA, became effective in 2003, placing a privacy shield around patient information and regulating how patient information can be used by medical service providers and health insurers. How does HIPAA affect municipal emergency responders? Here’s a refresher. Q: Does our municipality’s EMS/fire/emergency response team have to comply with HIPAA?
related to radio communications. However, EMS
A: There are three types of covered entities and one
workers should be as discreet as possible and only use
of them is health care providers working with medical
the patient’s name over airwaves when necessary.
electronic transactions. Since most EMS providers electronically submit health claims, they fall into the category of “health-care provider,” requiring them to comply with HIPAA.
be administered. HIPAA does not have restrictions
Q: What effect does HIPAA have on Critical Incident Stress Debriefing (CISD)? A: These disclosures most likely fall into the category of health care operations, making them allowable.
Q: Does HIPAA restrict patient information relayed over the dispatch radio?
However, consider having those present sign confidentiality reports before disclosures are made. The Critical
A: Communication between field responders, the
Incident Stress Debriefing is based on confidentiality.
hospital and others is required so that treatment can
For more information on HIPAA, please go to the U.S. www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
STAFF IN ACTION
From Moscow to Massachusetts – From Immigrant to Irreplaceable What do you do after seeing tanks roll down the streets of your home town, watching a government coup attempt, and deciding that you must leave the country of your birth? You rebuild your life, and if you are Eugene Levitin, you do so in America. Eugene emigrated from Moscow, Russia in 1992. Now he serves as Director of Facilities at Action Ambulance Service where he has worked for 7 years. “Eugene is indispensable around here,” said Joseph Simone, his supervisor. “He cleans, paints, completes carpentry, light plumbing, and concrete work projects, conducts safety/OSHA inspections at each of our locations and can even fix the roof. He is an important staff member.” A humble man, Eugene said “I treat each Action location like it is my own home. I see what needs to be done, and then I make sure it gets done. It’s important.“ His coworkers tell a different story, one of a hard-working, independent, proud man who never calls out sick and dislikes taking time off. Eugene traveled from Moscow to Massachusetts, and Action Ambulance is proud to have him as an employee, proud to call him a friend. We would call that the best of détente, right here in Wilmington.
Action News Winter 2013
C O L L A B O R AT I O N I N A C T I O N
30 Years of Collaboration with the Town of Stoneham The Town of Stoneham, Massachusetts
Action collaborates with a team of
911 system are immediately trans-
is accustomed to excellence. It is the
executives from the town including
ferred to trained medical triage
home of Gold Medalist ice skater
Fire Chief Joe Rolli, Police Chief James
personnel at Action. This collaboration
Nancy Kerrigan, John "Pie" McKenzie,
McIntyre and Town Manager David
reduces critical response time,
NHL player with the 1970/72 Stanley
Ragucci. Stoneham is densely
ensuring fast medical response for
Cup Boston Bruins, George J. Hall,
populated, with more than 21,000
citizens in need.
U.S. Army Medal of Honor recipient in
people and 8,900 households* in just
World War II, and numerous profes-
under 7 square miles. Emergency
sional athletes and artists. You might
response has to be accurate, fast
say excellence is bred in Stoneham,
and well-coordinated. “When the
and it’s what they expect from their
Commonwealth required that all
personnel answering 911 calls be
Action also helps provide emergency
That standard of excellence is what
trained in emergency medical dispatch,
medical training for police and fire
makes Action Ambulance so proud of
or that cities and towns work with a
departments, dispatchers, and citizens,
its 30-year partnership with Stoneham.
3rd party, we looked to Action
collaborates in general disaster pre-
Action is the contracted provider of
Ambulance for help,” said Chief
paredness, helps the town present
emergency response services to the
McIntyre. “Their readiness to collabo-
flu and blood pressure clinics, and
town, but that’s just the beginning. It’s
rate meant the Town of Stoneham was
sponsors the Town Day celebration.
the ongoing collaboration between
able to maintain superior emergency
town leaders and Action that provides
services without bearing the cost of
innovative approaches to public safety
training 40 police and emergency
and community support in ways that
medical dispatchers.” Now all medical
aid calls coming into the Stoneham
“Action’s readiness to collaborate meant the Town of Stoneham was able to maintain superior emergency services...”
If there were a gold medal for collaboration, Action Ambulance Service believes that Stoneham would certainly be the winner! *Census 2010
ACTION IN TOWN
Ipswich Fire Department – Leading the Way in Senior Safety Ipswich firefighters Jeff Stone and Keith Carlson
Fire fighters Stone and Carlson offer appointments
have completed a “Carfit” training course so they can
for older adults to go to fire headquarters for a
educate older adults as to how well their vehicles
12 point CarFit check. For questions or to make
“fit” them. The CarFit program, sponsored by AARP
an appointment call 978-356-6630 or email
and AAA, also provides information on community
email@example.com or firstname.lastname@example.org.
resources that could enhance older adults’ safety as
Please visit the CarFit website, www.car-fit.org, for
drivers and increase their mobility in the community.
PRST STANDARD U.S. POSTAGE PAID LOWELL, MA PERMIT NO. 563
Action Ambulance Service, Inc. 844 Woburn Street Wilmington, MA 01887-3413 978-253-2600 • www.actionambulance.com E-mail: email@example.com
Action Ambulance Service is a family owned company and
has been a leader in Emergency Medical Services in Massachusetts for over 35 years. Action Ambulance provides
24-hour emergency and non-emergency pre-hospital medical
• Average response time – Less than 5 minutes.
care and transportation to over a million residents of Boston’s
• 13,050 responses
north suburbs and Berkshire County. Action Ambulance
• 10,052 patients treated
services cover over 150 square miles and respond to more
• 116 employees received internal awards for exemplary performance
than 50,000 incidents each year. Our average response time is less than 5 minutes.
Action Ambulance will soon announce the details of its first annual award for exemplary performance by emergency responders. Please watch for more information in the mail!
North Shore Firefighters Honored in Annual Statewide Ceremony
Peabody Firefighters receive the Group Award for Meritorious Conduct. Left to right, Firefighters Paul Rheaume, Paul LaPlante, Stephen Pellegrini and Captain Dale Kimball with Governor Deval Patrick.
Saugus Fire Lt. James Hughes and Lynn Firefighter David Hathaway received Medals of Valor from Governor Deval Patrick.for the same water rescue.
Firefighters from Salem receive the Medal of Valor. L to R: Firefighters Randy Theriault and Michael O'Donnell, and Lieutenant Richard L. Arno with Governor Deval Patrick.
Deputy Chief Eric R. Harrison receives a Medal of Valor from Governor Deval Patrick.
"If you have questions or would like more information about Action Ambulance services, please call 978-253-2600 or e-mail us at firstname.lastname@example.org."
January Newsletter 2013