RootsTech Conference Guide FEBRUARY 27–MARCH 2, 2019 • SALT LAKE CITY, UTAH
TA B L E O F C O N T E N T S Introduction to RootsTech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Social Media and Blog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ASL Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hotels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Local Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Build Your Own Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Special Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Preparing for RootsTech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Weather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Walking Shoes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
What to Bring to RootsTech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Public Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Check-In Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Food . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Must-Do Activities at RootsTech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Conference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Code of Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 RootsTech Is Overâ€”Now What? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Introduction to RootsTech
Friends, Welcome to RootsTech! Whether this is your first time attending or you’re a conference veteran, you’ve signed up for a memorable experience! No matter where you are on your family history journey, RootsTech 2019 is ready and waiting to provide you with a meaningful, personalized family history experience. Thanks for joining us! Not only is RootsTech the largest genealogy conference in the world, but we specialize in incorporating the latest technologies with family history so that you can find new and exciting ways to further your genealogical work. At RootsTech, it’s all about you! If you’re new to RootsTech, you’ll quickly discover just how much there is to do at the conference. Take the time to review daily offerings and customize your schedule. Here are a few things you should know: • Learning opportunities are provided for attendees of all ages and at all levels. Choose from over 300 breakout sessions with topics including DNA, records, methodology, social media, innovation, technology, family trees, photos, stories, and many more! You can also register for labs and sponsored lunch experiences. • Don’t pass up the special opportunity to attend the inspiring celebrity keynote presentations happening each day of the conference. Every year these exciting presentations are a highlight for RootsTech attendees. • Schedule time to tour the gigantic expo hall, which annually features more than 200 booths of vendors from all over the world. This is the perfect place to network, ask questions, and discover what’s new in the industry. • We may be the largest genealogy conference in the world, but guess what? We’re still growing! Due to the increase in conference attendance, we’ve taken steps to increase classroom sizes and decrease long lines—that means no badge scanning at classroom doors. Hooray! We appreciate all of the feedback you provide as we continue to tailor RootsTech to fit your needs. No matter who you are, where you are from, or your reasons for attending, we hope you’ll ponder on the 2019 RootsTech conference theme and discover for yourself what it means to “connect” and “belong.” Thank you for being part of the RootsTech family! Sincerely, The RootsTech Team Jen Allen, Brandon Beckstead, Tara Bergeson, Tyler Stahle, Heidi Ertel, Haley Marquez, and Mike Provard.
Registration RootsTech Registration
AVAILABLE PASSES AND PRICING PERIODS Early Bird Pricing
Last Chance Pricing
Sept 20– Oct 12, 2018
Oct 13, 2018– Jan 25, 2019
Jan 26– Feb 22, 2019
Feb 23– Mar 2, 2019
RootsTech Pass (MOST POPULAR) Includes access to 300+ classes, general sessions, expo hall, and opening and closing events for the duration of the conference. This pass is suitable for all skill levels.
RootsTech Ultimate Experience Pass (NEW) Includes everything in the RootsTech Pass plus reserved seating options in classes and keynotes, one sponsored lunch of your choice, access to scheduled Meet and Greets, exclusive Q&A with event organizers, and a private expo hall tour. A limited number of passes are available.
RootsTech 1-Day Pass Includes access to 60+ classes, general session, and the expo hall for a single day of the conference. This pass is suitable for all skill levels.
Access and Preservation Pass This is a specialized workshop with the archivist, librarian, or end-user in mind who is interested in bridging the world of record access and preservation together. This pass includes access to the expo hall and entrance to the general session. The workshop is on Wednesday only from 8:00 a.m. to 12:30 p.m.
Access and Preservation + RootsTech Pass This option includes access to everything in the RootsTech pass, plus the special Access and Preservation workshop.
Available Add-Ons and Pricing Seats generally sell out. After a lunch or lab session has filled, it is no longer available. Computer Labs Includes access to a computer and hands-on instruction by a presenter on a specified topic. Seating is limited, and preregistration is required. Choose labs during the registration process, or preview the classes at rootstech.org/schedule.
Sponsored Lunches Includes access to the special instruction by a sponsor during the lunch hour. A 3-course meal will be served.
PRO TIP: RootsTech is more fun with friends and family—be sure to invite them! 4
PASSES FOR THE CHURCH OF JESUS CHRIST OF LAT TER-DAY SAINTS Early Bird Pricing
Last Chance Pricing
Sept 20– Oct 15, 2018
Oct 16, 2018– Jan 27, 2019
Jan 28– Feb 23, 2019
Feb 24– Mar 2, 2019
Light Keepers This is a specialized workshop developed with Church women in mind who are at a beginner or intermediate family history skill level. This pass includes access to the expo hall and entrance to the general session and evening event. The workshop is on Friday only from 1:00 to 5:30 p.m.
Light Keepers and RootsTech Pass This option includes access to everything in the RootsTech pass plus the special Light Keepers workshop.
Family Discovery Day Saturday only. The event offers inspiration and training on family history for members of The Church of Jesus Christ of Latter-day Saints and their families. Children 8 and older are especially invited to attend. Up to 6 passes are available per registration.
SOCIAL MEDIA AND BLOG Once you’ve registered for RootsTech, be sure to follow us on social media for updates and announcements. You can also subscribe to the RootsTech monthly newsletter at rootstech.org. You don’t want to miss anything!
@RootsTech @RootsTechConf www.rootstech.org The official hashtag for the conference is #RootsTech.
DON’T FORGET: If you will need an ASL interpreter, contact firstname.lastname@example.org with a list of sessions you plan to attend no later than January 24, 2019. 5
Plan Your Week RootsTech Registration
PLAN YOUR WEEK AT ROOTSTECH Hotels Want to stay near the Salt Palace Convention Center in Salt Lake City? RootsTech partners with a number of nearby hotels for your convenience, and they offer special rates for RootsTech attendees. These rates generally sell out quickly, but there are many hotels near the convention center. Official RootsTech Hotels: • Hilton Salt Lake City Center • Salt Lake Marriott Downtown at City Creek • The Salt Lake Plaza Hotel • Radisson Hotel Salt Lake City Downtown For current details and pricing, visit www.rootstech.org/hotels. Check out www.visitsaltlake.com for additional options.
Local Attractions If you find yourself looking for things to do in the evenings, there are many great options nearby. Here are a few ideas. Find more by visiting www.visitsaltlake.com. Tour Historic Temple Square Immerse yourself in 35 acres of rich history, gorgeous gardens, architecture, vivid art, and culture. Visit the FamilySearch Discovery Center, North and South Visitors’ Centers, watch Meet the Mormons, tour the LDS Conference Center, enjoy fine dining, and more. For more information, visit www. templesquare.com.
Family History Library A staff of over 500 people are ready and waiting to help guests make successful family history discoveries. The library has 1.4 million microfilms on-site; 200+ microfiche and microfilm readers; 550 guest computers; 600,000 books, serials, and maps; and access to film, book, and scanning equipment. For more details, visit https://www. familysearch.org/locations/saltlakecity-library/. Church History Library The Church History Library provides archival storage and public access for materials by or about The Church of Jesus Christ of Latter-day Saints and its members from 1830 to the present day. These materials come from many different sources and represent numerous points of view. For more information, go to https://history.lds. org/section/library?lang=eng. City Creek Center Visit City Creek Center, located right next to the Salt Palace Convention Center and historic Temple Square. It spans two blocks and features world-class shopping and dining options. Visit www.shopcitycreekcenter.com to plan your visit.
Build a Schedule RootsTech Registration
BUILD YOUR ROOTSTECH CONFERENCE SCHEDULE Before you get to RootsTech, take some time to look over the classes, and plan out which you would like to attend. We hope you can get into all of your first-choice classes, but it’s a good idea to have some backups. An updated list of sessions and descriptions can be found on rootstech.org/schedule. Wednesday, February 27 9:30– 10:30 a.m.
11:00 a.m.– 12:00 p.m.
1:30– 2:30 p.m.
3:00– 4:00 p.m.
4:30– 6:00 p.m.
General Keynote Session and Opening Event
Expo Hall Preview—Expo Hall, 6:00–7:45 p.m. *Please note that the Expo Hall is not open on Wednesday until 6:00 p.m. If all of the classes you want to attend during a particular session are full, visit our NEW silver room, located next to the main stage. It has enough seats for over 3,000 people, and you are sure to find a seat. Access and Preservation – 8:00 a.m.–12:30 p.m. Please note that this experience requires preregistration. **Lunch will be provided for all attendees on Wednesday ONLY.
Thursday, February 28 8:00–9:00 a.m. Power Hour
9:30– 10:30 a.m.
11:00 a.m.– 12:00 p.m.
Thursday General Session
1:30– 2:30 p.m.
3:00– 4:00 p.m.
4:30– 5:30 p.m.
Friday, March 1 8:00–9:00 a.m. 8:00–9:00 a.m. Power Hour
9:30– 10:30 a.m.
11:00 a.m.– 12:00 p.m.
1:30– 2:30 p.m.
3:00– 4:00 p.m.
4:30– 5:30 p.m.
Thursday General Session
RootsTech Celebration Event
Light Keepers—1:00 p.m.–5:30 p.m. Please note that this experience requires preregistration.
Saturday, March 2 8:00–9:00a.m. am 8:00–9:00 Power Hour
9:30– 10:30 a.m.
11:00 a.m.– 12:00 p.m.
1:30– 2:30 p.m.
3:00– 4:00 p.m.
Saturday General Session
Family Discovery Day—General session at 9:30 a.m. Family Discovery Day—Family fun session at 12:30 p.m.
PRO TIP: Don’t forget to plan time to visit the expo hall, eat, and rest as needed!
Special Events SPECIAL EVENTS Opening Event Wednesday, February 27, 4:30 P.M., Main Stage. The opening event will take place on Wednesday during the general session featuring a special keynote address from Steve Rockwood, CEO of FamilySearch International. Experience the contagious energy of a 5-part a cappella performance like you’ve never seen before with the Edge Effect. The striking beat and rich resonant tones of the Edge Effect will be lighting up the stage at the opening event of RootsTech 2019. Join us for a memorable and entertaining evening filled with dynamic vocal harmony that showcases music from multiple decades. RootsTech London Celebration Event Friday, March 1, 6:00 P.M., Main Stage. Celebrate the expansion of RootsTech to London in October 2019 during the closing event. Experience brilliant entertainment featuring the rich history of the British empire, and enjoy live music from talented British cover bands. Win free swag, and learn more about the RootsTech London conference. The closing event will take place on the main stage on Friday, March 1, at 6 p.m. Expo Hall Preview Night Wednesday, February 27, 6:00–8:00 P.M., Expo Hall. Back by popular demand, the expo hall preview night is the best chance to get exclusive hands-on experience with the latest and greatest innovations in the family history industry. Visit the gigantic RootsTech expo hall for a sneak peek on Wednesday evening directly following the opening event. Access and Preservation Workshop Wednesday, February 27, 8:00 A.M.–12:30 P.M., Expo Hall. Come see what industry experts are saying at the access and preservation day, sponsored by ProQuest and FamilySearch on February 27, 8:00 a.m.–12:30 p.m. Registration for this experience is required. Light Keepers: A Family History Experience for Latter-day Saint Women Friday, March 1, 1:00–5:30 P.M. Join us for an inspirational, hands-on family history experience for Latter-day Saint women. You’ll be introduced to the basics of family history by passionate and energetic experts and learn simple, fun ways to incorporate those basics into your life. The day will have a unique and uplifting atmosphere that will be brimming with fresh ideas, creativity, and of course, sharing. Registration for this experience is required. 10
For up-to-the-minute information, class descriptions, speaker bios, syllabi, and other important announcements, download the
RootsTech 2019 mobile app. Carrier
Welcome to RootsTech 2019! Sent Sunday. Oct 22 3:28 AM
Want RootsTech to last the whole year long? Read the RootsTech blog, and watch past sessions through the app! 1. From the RootsTech app home page, tap Exit to Conference List.
Whatâ€™s On Now
Exit to My Favorites RootsTech.org Conference List
About RootsTech 2019
About This App
2. To read the latest updates from the conference, from the bottom navigation bar, select Blog. 3. To watch your favorite RootsTech sessions, from the bottom navigation bar, select Watch.
Available on Google Play and iTunes Be sure to update to the 2019 mobile app!
Preparing for RootsTech RootsTech Registration
START PACKING Weather Salt Lake City in late February and early March is generally cold, but the temperature varies. Typically, temperatures range anywhere from 25°F to 45°F, and snow is not uncommon. As you pack, remember to bring a coat, gloves, scarves, and a hat to be prepared. For the best experience, we recommend wearing layers, so you can adjust based on the temperature outside and inside the convention center. The Salt Palace offers an on-site coat check. However, there are no lockers available for attendees to store personal items. If you bring personal items to the conference, please keep them with you at all times. Walking Shoes The Salt Palace Convention Center is a gigantic building. Although you won’t be spending all day on your feet, most conference attendees recommend bringing a good pair of walking shoes for the time you’ll spend in the expo hall and walking to and from classes. What to Bring to RootsTech When you arrive, we will provide you with a bag, but you are welcome to bring your own. The items below are all recommendations from RootsTech veterans: • Laptop, tablet, smartphone—after all, RootsTech is a technology conference! • Notebook and pen—if technology isn’t your style • Chargers for your devices—you’ll be using those devices a lot • Business cards—for networking • Water bottle—to stay hydrated • Food and snacks—food is available throughout the convention center, but having a stash of snacks in your bag is never a bad idea Don’t forget to bring your RootsTech badge that was mailed to you if you registered before January 15, 2019. If you are an international attendee or if you registered after the mailing date, don’t fret. Upon arrival, head straight to the check-in area—which has moved to Hall 4—to pick up your conference badge. A small fee of $5 will be charged to any badge reprint requests.
Once you’re all packed and have the app downloaded, get lots of rest. You’ll need it! Be sure to let people know where you’ll be headed and how excited you are for RootsTech. Use #RootsTech in your social media posts! Public Transportation There are several public transportation options to get to the Salt Palace Convention Center. For options, routes, and schedules, visit www.rideuta.com. Parking If you are planning to drive to RootsTech, there are two convenient underground parking garages located underneath the Salt Palace. Parking rates vary and are generally between $12–18 per day. There are also several less expensive parking lots in downtown Salt Lake City within a short walking distance. The parking lot just north of South Temple Street, between 200 West and 300 West, charges $5–10 per day. Additional parking is available at the Joseph Smith Memorial Building for $10 per day and at City Creek Center for an hourly rate. For more information on parking options in downtown Salt Lake City, visit http://www.parkingslc.com/.
Check-In CHECK-IN TIMES If you registered on or before January 15, 2019, you should have received a printed badge in the mail. Please bring that with you to significantly reduce the time you wait in line. Simply walk into the convention center, and pick up a lanyard and conference bag at any of several convenient locations before heading to your first session. If you are an international attendee or if you registered after January 15, 2019, don’t worry. We have you covered. Upon entering the convention center, please proceed to the check-in location—now moved to Hall 4. The easiest place to enter the building to get to check-in is at the north entrance. Check-in is located in the northwest corner of the Salt Palace, near the food court. There will be signs and people pointing you in the right direction. Check-in times are as follows: • Tuesday, February 26, from 12 p.m.–8 p.m. • Wednesday, February 27, from 6 a.m.–6 p.m. • Thursday, February 28, from 7 a.m.–5 p.m. • Friday, March 1, from 7 a.m.–5 p.m. • Saturday, March 2, from 7 a.m.–noon
When you arrive at check-in, be ready with either the QR code that was emailed to you before the conference, or the email address and password that you used to purchase your pass. You may be asked to verify your identity with a photo ID. Once you’ve checked in, you are ready to enjoy RootsTech and all that it has to offer!
FOOD Whether you want a snack or an entire meal, the Salt Palace has several options for food. In the main hallways of the lower concourse, you’ll find food carts that sell anything from beverages to sandwiches to sugared nuts. During lunch hours, you can also find food at the back of the expo hall. If you registered for a sponsored lunch, they will be held in rooms 355B and 355E at 12:00 p.m. daily. Additionally, there are several food options close to the Salt Palace Convention Center. City Creek, a mall directly east of the Salt Palace Convention Center, has a food court with restaurants such as Sbarro, McDonald’s, Kneaders, Pizza Studio, Chick-fil-A, and Subway. Fine dining options are also available at City Creek, including: The Cheesecake Factory, Brio Tuscan Grille, and Texas de Brazil. The Gateway, a mall two blocks west of the Salt Palace Convention Center, includes restaurants like California Pizza Kitchen, Tucanos Brazilian Grill, Costa Vida, and Rumbi Island Grill. Other popular nearby restaurants that could be considered for an evening meal include: Olive Garden, Red Rock Brewing Co., Settebello, Blue Iguana, Benihana, Spencer’s for Steaks and Chops, Buca di Beppo Italian Restaurant, Bambara, Market Street Grill, Takashi, Michelangelo’s on Main, and J. Wong’s Thai and Chinese Bistro. Stop by the Info Desk for a printed map and directions, or refer to popular apps like Google Maps or Yelp.
MUST DO ACTIVITIES AT ROOTSTECH • Find a relative at RootsTech using the FamilySearch Family Tree app. • Visit the expo hall. • Post about your RootsTech experience on Facebook and Twitter using #RootsTech. • Attend the opening event—The Edge Effect. • Attend the RootsTech London celebration event. • Purchase a DNA kit if you haven’t tried one before. • Vote for your favorite entries in the Connect. Belong. video contest (located in the red room near the main east entrance of the convention center).
Conference Information CONFERENCE IN FORMATION Age Limit RootsTech is a professional conference; therefore, we ask that children under 8 not attend. All children 8 and older must register, either as a paid attendee or for the free Family Discovery Day on Saturday. No strollers are permitted in the Salt Palace Convention Center. How to Get Help If you have a question or need more information, there are several ways to contact us. • Email: email@example.com • Online Chat: rootstech.org • Phone: 1-833-436-1200 • RootsTech FAQ: www.rootstech.org/frequently-asked-questions Additionally, while at the conference, you can visit the information booths or seek help from conference personnel. Information Booth Locations: • South Foyer • Main Entrance • Central Concourse • Expo Hall • Check-In
HOW TO IDENTIFY HELP Volunteers
Volunteers wear bright blue shirts that say “Volunteer.” This group is the largest group and should be somewhere nearby ready to assist you.
Conference staff wear light blue, button-down shirts that has “RootsTech” embroidered on the lapel. They typically know more than volunteers and can call for help, if needed.
Those who wear gray jackets or vests with “RootsTech” embroidered on the lapel should be the most knowledgeable and have final say in decision making. They can assist with any needs.
Recording of Sessions Personal audio and video recording of RootsTech classes and keynote presentations is not permitted. Select classes and keynotes will be live streamed on www.rootstech.org. Additionally, select classes and keynotes are recorded and will be published within a month after RootsTech to view for a limited time, usually until the next RootsTech conference. Class Session Overflow If all of the classes you want to attend during a particular session are full, visit our NEW silver room located next to the main stage. It has enough seats for over 3,000 people, and you are sure to find a seat. Badges All RootsTech attendees are required to have a badge for access to classes, keynotes, and the expo hall. A badge can be obtained at check-in. If you lose your badge, it can be reprinted for $5 at check-in. Additionally, if you have registered for sponsored lunches, labs, or special workshops, your badge will be scanned for verification of registration before entering. 17
Walking to Classes HOW FAR IS IT TO WALK? We know you want to get to the classes on time, so here are some estimates of how long it takes to walk to common destinations in the Salt Palace Convention Center. South Foyer to: North Foyer Main Stage Expo Hall Food Court 250/251 Classrooms 155/255/355 Classrooms
3 Minutes 1 Minute 3 Minutes 6 Minutes 5 Minutes 8â€“10 Minutes
North Foyer to: South Foyer Main Stage Expo Hall Food Court 250/251 Classrooms 155/255/355 Classrooms
3 Minutes 3 Minutes 1 Minute 4 Minutes 2 Minutes 6â€“8 Minutes
Wheelchairs and Motorized Scooters With the increasing number of wheelchairs and motorized scooters at RootsTech, we have found it necessary to make some changes. In each classroom, all or part of the back row of chairs will be removed so attendees can park their wheelchair or scooter and sit in it for the class session. This will allow easy entrance and exit from the classrooms since they will be near a door. Additionally, one to two companions that accompany an attendee in a wheelchair or scooter will be seated in close proximity to the wheelchair or scooter access areas.
CODE OF CONDUCT All attendees agree to the following RootsTech Code of Conduct when they register. RootsTech does not tolerate inappropriate behavior in any form. RootsTech will not tolerate abuse, discrimination, harassment, intimidation, or sustained disruption at RootsTech or associated events. Inappropriate behavior is understood as any behavior that threatens another person or group, disrupts presentations, or creates an unsafe environment. 18
All Participants Must: 1. Act in a conscientious, efficient, ethical, honest, legal, and mindful manner. 2. If applicable: (a) perform contractual services using the degree of care, collaboration, diligence, and skill expected of a professional providing comparable services; and (b) use best efforts, judgment, and skill in performing services so that the RootsTech experience may be completed in an economical and expeditious manner. 3. Avoid making statements or behaving in such a way as to disturb the peace, damage the reputation of RootsTech, or cause pecuniary or other harm. 4. Use presentations and materials in accordance with RootsTech and FamilySearch Rights and Use Information (https://familysearch.org/terms/), unless a presenter places greater restrictions on use, which restrictions you will follow. 5. Dress in an appropriate manner and wear a uniform or identification badge while in attendance. 6. Not participate in derogatory activities or use derogatory images or material in any event sponsored by RootsTech. 7. Avoid offensive behavior, gestures, or language related to age, appearance, choice, disability, gender, race, religion, or sexual orientation. 8. Not possess a weapon or use any item as a weapon in order to threaten or cause injury to others or self. 9. Not destroy or vandalize property or hinder normal operation. 10. Refrain from consuming or being under the influence of intoxicating substances. 11. Remain in accordance with the Utah Indoor Clean Air Act at RootsTech. If you are the victim or witness to a problem or have related concerns, please contact a RootsTech team member. RootsTech team members can be identified by official branded clothing or badges. RootsTech will assist in contacting venue security or local law enforcement and provide assistance to those experiencing harassment in order for all to feel safe for the duration of RootsTech. Multiple information stations staffed with help are located throughout the Salt Palace main concourse, near check-in, and inside the exhibit hall. During RootsTech events held beyond the Salt Palace, refer to those that are properly identified as FamilySearch employees. 19
Refunds CANCEL, REFUND, TRANSFER REGISTRATION The following refund policies apply whether your cancellation is completed online or by another method. If you cancel your paid registration before 12:00 a.m. November 16, 2018, you will receive a refund equal to the cost of your paid registration and all prepurchased items (including but not limited to lunches, labs, evening events, prepaid bags, etc.) less a $35 processing fee. If you cancel your paid registration between 12:00 a.m. November 17, 2018, through 11:59 p.m. January 15, 2019, you will receive a refund equal to 50% of the cost of your paid registration and all prepurchased items (including but not limited to lunches, labs, evening events, prepaid bags, etc.). There will be no refunds for cancellations completed after 12:00 a.m. January 16, 2019. If you are unable to attend but would like to transfer your registration to a friend, please contact us at firstname.lastname@example.org. Registration transfer requests must be received before 12:00 a.m. December 15, 2018. After this time, transfer requests cannot be accommodated. There is a $35 fee to transfer your registration. Conference Etiquette • To maintain a professional atmosphere, please be courteous to presenters by remaining in your seat until the session has ended. • Seating is first come, first seated; please do not save seats. To seat attendees as quickly as possible, open seats will be filled with those waiting in line. • No eating or drinking is allowed in session rooms with the exception of water. • Please refrain from clapping for presenters. If you want to show gratitude, fill out the survey on the app with a positive review. • Out of courtesy to presenters, use electronic devices only for note taking or as the presenter directs. • To avoid copyright violations, video and audio recording is not permitted.
FAQs We know you have burning questions about the reasons behind some of the things at RootsTech. Now is your chance to see inside an event managerâ€™s head. Why Canâ€™t We Preregister for Sessions? As the conference continues to grow, we constantly consider this possibility. But our research continues to show the majority of attendees are not interested. In the end, attendees want a guaranteed seat in certain classrooms, but most of the time, they actually want the freedom to come and go as desired. Those desires tend to change in the moment during each day of the conference. Additionally, the logistics of implementing a preregistration program would mean a significant increase in conference registration fees. Although first come, first served is not a perfect answer, we believe it is the best one for RootsTech at this time. We will regularly continue to evaluate new technologies and methods and their cost and efficiency for RootsTech. What if the Class I Want to Go to Is Full? We try very hard to anticipate which classes will be popular and put them in larger classrooms, and we duplicate those classes throughout the week. However, we have to work within the architecture of the Salt Palace Convention Center, which sometimes limits the size of the classrooms we can have. If you find that a particular class that you want to attend is full, there are a few things you can do: 1. You can wait outside the classroom in the hopes that someone leaves early. 2. While a certain session you want to attend might be full, there will be seats available in other classes. Many participants who have had to attend a secondchoice session have found it to be possibly as helpful as their first-choice session would have been. 3. Check the schedule to see if this particular class is being taught again later in the week. We have found that the first class taught in the week is the fullest.
î¨? PRO TIP: Find the same class later in the week for a better chance to get a seat. 21
Why Can’t I Stand in the Back of a Classroom if There Are No Seats? This is a matter of safety in case of an emergency. Each room has a maximum occupancy number. If there are more people in a room than the maximum occupancy, the fire marshal can shut down the entire conference. Our first concern as event managers is that you are safe! Why Don’t You Put Popular Speakers or Topics in Large Rooms? While we try to anticipate which classes will draw a large crowd, we can’t always anticipate which sessions attendees will want to attend beforehand. Each year our team spends weeks carefully going over class sessions and scheduling rooms. We look at topics that are most relevant to our demographic of attendees as well as the topics that are popular in the industry. Additionally, we look at past trends at RootsTech to know which class topics and presenters had a full room and which ones didn’t. Using all of this information, we make the best prediction of popularity that we can when scheduling conference sessions. Sometimes we plan correctly, and sometimes we don’t! Why Don’t You Repeat Popular Classes? Many times, classes that we believe will be popular are repeated. Almost every time the repeated class is taught, the class is not full. When planning your schedule, check which classes are duplicated to see if you can attend the repeated session rather than the first one. If a class fills up but we did not plan for a duplicate session, we try to add an impromptu class to the schedule. But if all rooms and spaces are full, this is not possible. Why Don’t You Record or Stream Popular Classes? When the RootsTech team selects the classes that should be recorded or streamed, we take many factors into account: 1) Variety: we want to record a variety of topics, not just variety in the same year of the conference but variety from different years as well; 2) Relevance: RootsTech continues to try to present cutting-edge innovations, technologies, and research techniques, and we also want to record those topics that are most relevant to the industry at that time; 3) The presenters are a big part of selecting a class to be recorded or streamed; some presenters do not want to enter a contract with FamilySearch and release their rights. In the end, we simply try to record or stream class sessions that we believe our #notatrootstech audience will enjoy and find beneficial.
What Is Your Policy on Clearing Rooms and Saving Seats? In general, the policy states there is no saving seats in any classroom. Open seats will be filled with those waiting to get in the room. Seats are first come, first served—not first saved, first served. We will not require that classrooms be cleared in between sessions. However, we may need to restrict the number of people entering a room that is full. Have you heard the saying, “happy fire marshal, happy event?” Why Does the Schedule Change at the Conference? Our general policy is to try to change the schedule as little as possible. However, our presenters are human and sometimes get sick or have emergencies. There are other times when travel arrangements are changed or canceled due to weather or other situations. We do our best to let attendees know that a session will no longer be offered, that it will be taught by a substitute, or that it has been rescheduled for a different time as soon as we hear of the problem. For up-to-the-minute details on sessions, download the app! Why Are There Special Sessions and Events for Latter-day Saints? Great question! The conference is planned, organized, executed, and hosted by FamilySearch International. FamilySearch is a part of The Church of Jesus Christ of Latter-day Saints. The primary objective of RootsTech is to create an intersection where information, innovation, and networking are transferred easily between end-user, exhibitor, professional genealogist, presenter, and corporate executive all under that same roof. In addition, with the proximity of the conference near the headquarters of the Church, we also create experiences where anyone is welcome to hear inspiration from top Church leaders regarding family history. If you want to know more about the Church, we highly recommend joining a tour of headquarters and hearing an overview. Tours are provided daily starting at the Conference Center on North Temple Street between West Temple Street and Main Street. Enter at door 15. Why Do Members of The Church of Jesus Christ of Latter-day Saints Do Genealogy? For members of the Church, learning about one’s family history is more than just a casual endeavor. Latter-day Saints believe families can be together after this life. Therefore, it is essential to strengthen relationships with all family members, both those who are alive and those who have died. Latter-day Saints believe that the eternal joining of families is possible through sacred sealing ceremonies that take place in temples. These temple rites may also be performed by proxy for those who have died. Consequently, for Latter-day Saints, genealogical research or family history is the essential forerunner for temple work for the dead. In Latter-day Saint belief, the dead have the choice to accept or reject the services performed for them. 23
Where Is the Lost and Found? The Lost and Found is located at the RootsTech information booth in the expo hall. All items that are turned in can be found there. Additionally, if any RootsTech attendees or personnel notice items sitting unattended for more than 10 minutes, they will be turned in to the Lost and Found. If you realize you are missing an items after RootsTech is over, please email email@example.com or call 1-833-436-1200. Where Can I Find a Place to Rest before the Next Session? As long as the fire marshal allows it, we try to place seats or tables in several places for your convenience. If the expo hall is open, there are over 20 tables near the food vendors. You will also find the upper concourse with tables and chairs along the balcony. Both the south Foyer and the north Foyer have seating options. Where Can I Go to Charge My Device? You can charge devices at the Cyber Cafe in the expo hall, Power Up bar in the expo hall and south foyer, and throughout the venue at tables with outlets. Where Are the Bathrooms? • Central, under the escalators • South foyer • Near the business center (2nd floor) • Several in the expo hall The central restrooms under the escalators are by far the most used. Expect to see a line there. PRO TIP: Find a restroom other than the central location for faster use.
Where Can I Go to Nurse? The restrooms near the business center have a power outlet in the handicap stall available for pumping. RootsTech is seeking out a better solution for this need. Check back at the Info Desks throughout the convention center for an updated answer to this question. How Do I Get First Aid? There is an on-site first aid room located in the main concourse between the main escalators and room 150. Or please stop one of the event volunteers or staff. They can direct you to first aid or call for an EMT, if necessary.
Why Does a Rootstech Pass Cost So Much? RootsTech does not exist to generate a profit and works hard to provide attendees with a wonderful conference experience at an affordable price. Passes include enough activities to keep attendees busy all day every day of the conference and include popular celebrity keynotes, hundreds of classes, and access to the expansive expo hall. Attendees must be aware that the costs to execute a world-class family history conference event are not small. Event expenses include but are not limited to the following: the building, power, speaker fees and flights, internet, carpet in the expo hall, signage and print, website, app, flowers, plants, printers, computers, stages, staffing, attire, water stations, food, computer programs, printing, badges, bags, banners, filming, broadcast crew, projectors, screens, chairs, hotels, furniture, staff radios, EMTs, security, and much more.
ROOTSTECH IS OVER—NOW WHAT ? We hope you had an amazing experience at RootsTech 2019! If you’re wishing you could go to RootsTech again next week, start making plans to attend next year! RootsTech 2020 will be held on February 26–29, 2020, at the Salt Palace Convention Center in Salt Lake City, Utah. Stay in touch year round by following us on Facebook and Twitter, where we’ll be sharing more highlights from the conference. You can also watch for: • Videos from industry leaders sharing genealogy tips and tricks • Links to the RootsTech blog with articles covering topics from the conference • Announcements about upcoming RootsTech events If you’re up for an extra adventure, join us for RootsTech London, to be held October 24–26, 2019, at the ExCel London Convention Centre. Thank you for attending! We hope to see you again next year!
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Get ready to have the ultimate RootsTech experience with our all-new conference guide! Plan your week's activities, build your personalized...
Published on Sep 25, 2018
Get ready to have the ultimate RootsTech experience with our all-new conference guide! Plan your week's activities, build your personalized...