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VOLUME 25 / ISSUE 1 $9 (US) / $11 (CANADA) / $14 (INT’L)

Roller Skating A ROLLER SKATING ASSOCIATION INTERNATIONAL PUBLICATION

Business Magazine

in this Issue...

• TREND ALERT: ESCAPE ROOMS • Safe Zone: Keeping Customers Safe in a Crisis • What’s New in Roller Skates? • Why You Need to Know The Importance of Insurance

+

building your hr toolkit Are you using facebook to its full potential concessions comeback

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ticket@nationalticket.com www.nationalticket.com


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NEWS & COMMENTARY

CONTRIBUTING WRITERS Lynette Anacker, Lori Lovely, Cornelius Fortune, Nicholas Napier, Kevin Ekmark, Jeff Couey, Meghan Molony, Keith Loria, Peter Gustafson COVER PROVIDED BY

PRESIDENT Jeff Couey, Atlanta, GA

Roller Skating Association International. Businesses are welcome to submit photos for consideration for editorial use to editor@rollerskating.com. Must be 350 DPI or

VICE PRESIDENT Cort Wahlig, Newark, DE

TREASURER Brian Molony, Kalamazoo, MI

BOARD OF DIRECTORS

greater. COPYRIGHT RSB is published six times per year by Roller Skating Association International. Copyright 2016 by Roller Skating Association International. All rights reserved. Reproduction in whole or part without express written permission of the publisher is strictly forbidden.

Dianne Braun, San Antonio, TX Mark Christianson, La Crosse, WI Charlene Conway, Fairhaven, MA Chris Finley, Panama City, FL

DISCLAIMER Statements of fact and opinion are the responsibility of the authors alone and do not imply an opinion on the part

Chris Griffith, Sumter, SC

of the directors, officers or members of RSA. RSA does not

Ed Hughes, Liberty, MO

endorse, represent or warrant the accuracy or reliability of

Shane Locklear, Richmond, VA Brian Molony, Kalamazoo, MI Gary Englund, Burlington, WA Joe Smith, Hermitage, PA Jeanne Housholder, Savoy, IL Jeff Warrenburg, Antioch, CA

EXECUTIVE DIRECTOR Jim McMahon

any of the information, content, advertisements or other materials contained herein. SUBMISSIONS RSB welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope in order to be returned. ADVERTISING INFORMATION Please contact Lynette Anacker at 317-347-2626 Ext. 107 or email editor@rollerskating.com to request a media kit

EDITOR-IN-CHIEF/PUBLISHER Lynette Anacker

PUBLICATIONS COMMITTEE Brian Molony, Kalamazoo, MI, Chairman Cort Wahlig, Newark, DE Jeanne Housholder, Savoy, IL

RSA STAFF

and rate card. Advertising discounts available for all RSM Affiliate members. POSTMASTER Send address changes to: 6905 Corporate Drive, Indianapolis, IN 46278, Phone: 317-347-2626 or Fax: 317-3472636. Presorted standard at Indianapolis, IN. Subscription is part of membership in Roller Skating Association International. Subscription rate for non-members is $45. Canada: $55. International: $75

Jim McMahon, Executive Director Tonya Crenshaw, Accountant

MEMBER / SUPPORTER / PARTNER

Tonya Dickerson, Accounting Assistant Lynette Anacker, Director of Communications Angela Tanner, Director of Marketing & Pepsi Programming Taylor Crenshaw, Director of Membership Services / Achievement Program

4 / Roller Skating Business Magazine / Volume 25 - Issue 1

www.rollerskating.org


NEWS & COMMENTARY

IN THIS ISSUE

VOLUME 25 ISSUE 1

FEATURES

DEPARTMENTS News & Commentary President’s Update..............................................................6 In Memoriam......................................................................8 Important Dates............................................................... 10 New Products ................................................................. 11 Sk8Expo Schedule........................................................... 12

14

Astro Skate Celebrates 35 Years.................................... 49 Roller Skating Buzz......................................................... 72

RSA Convention Photo Gallery

Games & Redemption Why Coin-Op Still Matters........................................... 50

Food Concessions Comeback................................................... 30

Marketing

34 New in Roller Skates for 2016-2017

42

58 Trend Alert: Escape Rooms

www.rollerskating.org

52 Why you Need to Know the Importance of Liability Coverage

64

Using Facebook to Its Full Potential?............................ 32

Connections RSA Affiliate Member Listings..................................... 74 Classified Ads................................................................... 78

Order Your Kids Skate Free Roll Up Banner Today at rollerskating. com/store for just $80 each. Comes with metal case and cloth carrying back for easy transport to local events.

Join us online today.

Safe Zone: Keeping Customers Safe in a Crisis Volume 25 - Issue 1 / Roller Skating Business Magazine / 5


NEWS & COMMENTARY

YOUR NEW RSA PRESIDENT & VP A huge congratulations goes out to Jeff Couey of Sparkles Family Fun Centers in Georgia on being elected your next RSA President, and to Cort Wahlig on being elected Vice President of the RSA. Here’s a quick overview of your new leaders and how you may reach them at any time. Below you can read your President’s Update and his plans for the future of the RSA and what he hopes to accomplish in the next two years.

JEFF COUEY

CORT WAHLIG

RSA President

RSA Vice President

Jeff Couey is the owner of Sparkles Family Fun Centers in Georgia and was elected the new President of the RSA at the Convention held in Las Vegas, NV on May 2, 2016. Should you have questions for Jeff, please call or email at Jeff.couey@comcast.net or 770377-1052.

Cort Wahlig is the owner/operator of Dover Skating Center Ltd. and Christiana Skating Center, both located in Delaware. He was elected to the role of RSA Vice President by the members on May 2, 2016 at the RSA Convention. Should you have questions for Cort, please email cortw@comcast.net or call 410-920-1845.

PRESIDENT’S UPDATE

A

s your new Roller Skating Association International President, I am excited to share with you some of the upcoming events and happenings at the RSA and what it is that I hope to accomplish for you under my watch as RSA President. As many of you heard me say during the General Assembly, I believe I can bring new ideas to the roller skating industry. My business has grown because of the relationships that I have with you, the members. We all have the same issues: too much going out, not enough coming in. My goals to help this include: 1.

Partnering with a national food company.

2.

Credit card processing company with free equipment, lowest rates and no contract.

3.

Partnering with Trustworkz to build every member their own professional and up-todate website for just $99/month and paid off within 12 months. In addition, members can also purchase an insights marketing package for $99/month to help you manage your online accounts.

4.

Shuffle skating is back and my goal is to make a video for members.

5.

Kids Skate Free, Nickelodeon, STEM Program and Sk8Expo were all wonderful programs introduced to members by past president, Bobby Bentley, and I plan to work on and expand these programs for the betterment of member skating centers.

Keep an eye out in your RSB magazines and RSA Today Newsletters for updates on these new membership benefits and additions.

WHAT’S COMING UP? Section meetings and trade shows: As

summer comes to a close, numerous section meetings are popping up with everything from cruises to trade shows - make sure to check the

list on the upcoming pages and in your weekly newsletters to find out dates, times and how to register. Sk8Expo: This year, Sk8Expo will be held at the beautiful and brand new Margaritaville Beach Resort in Hollywood, Florida. Room rates are $169 per night plus taxes, resort fee and parking. Rooms must be booked by August 12, 2016 using the RSA’s Group Code: RSA0916 and rooms are available for up to three days before and after the meeting for those who would like to make a vacation out of their trip.

Event registration fees are $249 for earlybird (August 12) and increases to $299 until the day of the event, in which case the cost will then be $349 onsite. The event includes a welcome reception on the License to Chill Pool Deck, breakfast and lunch both days, as well as four breaks plus a License to Chill Margarita Party and all of the educational events. For complete details visit www.sk8expo.org. RSA Convention and Trade Show: Save the

date for the 2017 Convention - May 7 - 10, 2017. Next year’s event will be held in Orlando, Florida at the DoubleTree by Hilton at the Entrance of Universal Orlando. Your Convention Committee is currently meeting to make plans for this upcoming event with details to follow.

RSA PROGRAMS UPDATE STEM Program: The STEM Program has taken off and we currently have more than 50 rinks participating in the program. United Skates of America’s STEM Program recently began to allow RSA members to pay their STEM fee in three installment payments. The payment structure consists of the three payments of 1/3 the total price. 1/3 upon signing the contract, 1/3 due 30

6 / Roller Skating Business Magazine / Volume 25 - Issue 1

days from the contract sign date, and the final 1/3 to be paid on the 60th day of the contract date (30 days following the previous payment). Should you wish to pursue a different payment plan, please do not hesitate to call Jim McMahon, RSA Executive Director, at 317-347-2626 Ext. 104. Kids Skate Free: As many of you heard at the

announcement at the RSA Convention, all new participating rinks in the Kids Skate Free program (and those rinks that opt in) will now require an administrative fee of just $4 per child to help administer the program. Fifty cents will BRAND NEW Free postcards be returned to the rink for Kids eachSkate child while noting annual setup fee $3.40 goes back into the benefits package, which NOW AVAILABLE FOR PURCHASE! includes secondary insurance offered by JBL (5000 cards included with all new KSFin Skating Center sign-ups) Trinity. This provides $5000 Supplemental Accident Medical Payments for the registrant while roller skating at your facility. If you have questions about this program, simply call RSA Executive Director, Jim McMahon at 317-3472626 Ext. 104 for complete details. As a result, new post cards are now available for purchase on the RSA website and Kids Skate Free website that includes the reference to the new $4 fee.

COMMITTEE UPDATES 1. CONVENTION COMMITTEE: The RSA Convention Committee met and next year’s theme will be Totally ‘80s - Don’t Stop Believin’ in celebration of the RSA’s 80th anniversary. The schedule has been mapped out and the committee www.rollerskating.org


NEWS & COMMENTARY is seeking a Keynote presentation. The convention will be held in Florida at the DoubleTree Hilton at the Entrance of Universal Studios. This year will include a bus trip to and from Astro Skating Rink, which recently celebrated 35 years, giving all visitors the opportunity to see what this skating center has to offer. This year promises to be new, different and easier to maneuver. 2. PUBLIC INFORMATION COMMITTEE: The RSA Public Info Committee met with plans to attend the following events for 2016-2017. • American Middle Level Educators in Austin, TX on October 10 - 11 • OMLA in Cincinnati, OH on October 27 - 28 • MEMSPA in Acme, Michigan on December 8 In addition, the public info committee moved to endorse Operation Resolute as an official RSA National Campaign organization. 3. MARKETING COMMITTEE: The RSA Marketing Committee met to discuss a variety of things that included: • New Roller Skating Cup Design (12 oz styrofoam) purchasing details to follow in upcoming publications. • Two new Kooky Awards in the categories of direct mail and social media. • Potentially live voting onsite during the annual Kooky Awards using your social media devices • 32 ounce cup redesign suggestions with input from those members who purchase the cups • National Roller Skating Month Poster and stickers • In addition, the Marketing Committee moved to endorse Operation Resolute as an official RSA National Campaign organization. 4. EDUCATION COMMITTEE: The RSA Education Committee met to discuss webinars and Roller Skating University. The webinar schedule for 2016-2017 consists of: Lighting, Party Software, Entertainment Roundtable and Flyer Creation with the first webinar beginning in October. 5. TRUSTWORKZ PROMISE: As promised, last week we told you about the two incredibly affordable website and insights packages now available from Trustworkz at a huge discount. Complete details found on page 12.

IN THIS ISSUE This issue of Roller Skating Business Magazine promises to give you new ideas you can take back to your rink and put to use. If at any time you wish to share your rink updates or ideas with us, please make sure to email editor@rollerskating.com at any time. If you have any questions or comments for me, I’m always available at jeff.couey@comcast.net or 770-377-1052.

FEATURE AUTHORS NICHOLAS NAPIER Navy vet and MBA, Nicholas Napier resides near San Diego, California where he makes a living as a writer and educator. “The most interesting part about this was that I went into it with a general idea of what to expect, but the expert’s tips were infinitely more useful than the tips I would have thought of. I was genuinely impressed by how valuable their responses were, and by the depth of knowledge they had on liability insurance and workers’ comp,” he says about his article in this issue on liability coverage. To contact Nick, email him at NickNapierBusiness@outlook.com.

CORNELIUS FORTUNE Cornelius Fortune is a writer and journalist whose work has appeared in WD’s Ventito, Yahoo News, iPhone Life Magazine, Cinema Blend, and others. He’s been a speechwriter, a ghost blogger, television critic, copywriter, and the managing editor of a weekly newspaper. His play, “Dislocations,” was a finalist for the Downtown Urban Theater Festival (DUTF), and was performed during the 2014 Thespis Theater Festival in New York. Fortune spends a better part of his time writing about pop culture, comic books and 21st century trends like roller skating. Follow him on Twitter @Arlingtonscribe.

LORI LOVELY Lori is an award-winning syndicated writer, editor and photographer whose byline has appeared in a wide range of local, national international publications. A recipient of the 1999 AIDServe Superstar Award, Lovely is a long-standing PETA member and was a 25-year member of CARA Charities. In addition, she runs Montrose Farms where she raises alpacas and chickens. Lori can be reached at lori@montrosefarms.com

MEGHAN MOLONY A freelance writer and a manager of Rollerworld in Kalamazoo, MI, Meghan sometimes dons a Kooky costume by night and spends her days kayaking the Michigan waterways and sharing experiences. Meghan recently accomplished a feat few can say they have done - she single-handedly hiked the entire Appalacian Trail. Meghan can be contacted at meghanmolony@gmail.com.

KEITH LORIA Keith is a freelance writer with more than 15 years experience writing for everything from the Bowling Center Management Magazine to Billiards Association of America. He’s met and interviewed celebrities from William Shatner and Kristen Chenowith to heart surgeon pioneer Marc Dedomenico and Pez Candy CEO Joe Vittoria. He can be reached at freelancekeith@gmail.com.

Thank you for trusting me to be your next RSA President and I look forward to serving you in the upcoming two years. Sincerely,

Jeff Couey RSA President

www.rollerskating.org

Volume 25 - Issue 1 / Roller Skating Business Magazine / 7


NEWS & COMMENTARY

IN MEMORIAM In every weekly issue of Roller Skating Today newsletter, we publish up-to-date information from members of those we have lost in the roller skating community. If you have information you would like to share here or in the newsletter, please email to editor@ rollerskating.com for inclusion. The following are those posted between November and March.

BRIAN JOHN WHITSON November 7, 1965 - May 23, 2016 Brian John Whitson, of Branson Missouri, passed away Monday, May 23, 2016, of an apparent heart attack. He was 50 years old. Brian was born November 7, 1965 in Springfield, Missouri. He attended Sequiota elementary school in Springfield, before moving to Branson in 1976. He was a 1984 graduate of Branson High School, and lived the remainder of his life in the Branson community. Brian operated SkateWorld, a family-

GEORGE HARMAN PICKARD December 17, 1930 - March 20, 2016 George Harman Pickard was born on December 17, 1930 and passed away on Sunday, March 20, 2016. George was a resident of Bellevue, Nebraska at the time of his passing. He is survived by his wife, Suzanne Pickard; children, Steven (Ruth) Pickard of Greensboro Bend, Vermont, Dennis (Rachel) Pickard of Liberty, Missouri, Renee ( John) Osterhoudt of Scottsdale, Arizona, Sheri (Shawn) Johnson of Omaha, NE.; grandchildren, Joe and Alayna Pickard, Nicole and Andrew Osterhoudt, Zach and Alex Johnson. Services: Services will be held Thursday 11:00 A.M. at St. Stephen the Martyr Catholic Church of Omaha Nebraska at 16701 S Street, Omaha, NE 68135.

owned business that was started by his parents, John & Bonnie Whitson, during the 1970’s. Brian had a life-long love for roller skating, and was involved in numerous skating activities for area youth. Brian was a member of the Roller Skating Association for rink operators, and attended the United Methodist Church of Branson. Brian is survived by his wife of 24 years, Martha, and sons Seth Alexander Whitson, and Leo Conner Whitson. He was preceded in death by his mother Bonnie Downs Whitson, and a niece, Chanel Schroll. He is also survived by his father John Whitson, of Branson, sister, Janeen Schroll and her husband Lee, nephew Ryan Schroll and family, and sister, Debbie Baker of Springfield, as well as numerous aunts,

George Pickard’s rich history began as a judge, coach, and emanated to Sports Administrator of the RSROA, Editor of “Skate” Magazine, and Executive Director of USA Roller Sports. He directed the largest Roller Skating organization in the World when skating was at the height of visibility to the public. Ultimately, he became the first American appointed Secretary General International Federation of Roller Sports (FIRS).

Burial was at Waldensian Cemetery in Monett, MO. Published in the News-Leader on May 26, 2016- See more at: http://www.legacy.com/ obituaries/news-leader/obituary.aspx?n=brianjohn-whitson&pid=180114585&fhid=2198#sth ash.txPGLTmC.dpuf

Arcadia and Cleveland Rollercade 1961 - 1972 - Sport Administrator - RSROA Staff - Detroit and Lincoln, Nebraska 1967 - 1988 - Managing Editor - SKATE Magazine – RSROA - Detroit and Lincoln, Nebraska 1972 - 1988 - Executive Director Roller Skating Rink Operators Association - Lincoln

George was a skilled organizer who desired no 1973 - 2001 - Resident Agent/Corporate recognition. He liked to make things happen for Secretary - USA Roller Sports (Volunteer) athletes and coaches. He was very successful in his endeavors to make everything appear seamless to 1984 - Present - Member of USARS Hall of the public. Fame Selection Committee Much of what is now available in competitive skating is the result of his direction and support. He was an important part of the men and women who became “icons” in our sport. Icon is described as a “model or representation.” Mr. Pickard served as an excellent representative for competitive athletics and a model of what organization and strength can offer.

1988 - 2001 - Executive Director USA Roller Sports (Staff )

We celebrate the history George helped create and write in Roller Skating. He will be fondly remembered for the ages. A Titan is described as

1982 - 1990 - Secretary General - International Federation of Roller Sports (FIRS)

Visitation: Visitation begins Wednesday 5:00 P.M. at the John A. Gentleman Mortuaries “One who stands out for greatness of Pacific Street Chapel 14151 Pacific Street Omaha achievement” Nebraska 68154 with a Wake Service at 7:00 P.M. George Pickard was a TITAN

Memorials: In lieu of flowers, Memorials to the 1941 - Recreational Skater - Detroit, Michigan National Museum of Roller Skating of Lincoln, - Arcadia Roller Rink NE., St. Stephen the Martyr Catholic Church of 1945 - 1948 - RSROA Competitive Figure Omaha or St. Francis Assisi Catholic Church of Skater - Detroit - Arena Gardens/Arcadia Lincoln, NE. 1946 - 1956 - RSROA Amateur Judge, Tests George Pickard, author of Titans and Heroes and Competitions - Figure & Speed Skating of American Roller Skating, passed into Titan history on Sunday, March 20, 2016

uncles, cousins, nieces and nephews, and dear friends. Brian had a heart of gold and never knew a stranger. He was beloved for his friendly personality and generous nature. He will be greatly missed by all who knew and loved him.

1980 - 2005 - Secretary/Treasurer National Museum of Roller Skating (Volunteer) 1981- Present - Secretary/Treasurer US Foundation of Amateur Roller Skating (Volunteer)

1994 - 2000 - Executive Committee Member FIRS Inline Hockey Discipline (CIRILH) 2000 - 2008 - President FIRS Inline Hockey Discipline (CIRILH) (Volunteer) 2000 - 2008 - Member FIRS Central Committee

1956 - 1961 - SRSTA Teacher - Detroit

8 / Roller Skating Business Magazine / Volume 25 - Issue 1

www.rollerskating.org


NEWS & COMMENTARY

TM

a roller skating association international program

Brand New Add-on to Program! $4 administrative fee for each child per year to help administer program. $.50 from each child registered will be returned to the skating center. The remainder of the admin fee will go back into program which now provides $5000 in medpay insurance to each child registered.

New skating centers automatically entered into admin fee program. Current Kids Skate Free skating centers may choose to opt-in by contacting KC Perkins at 317-347-2626 Ext. 194 or emailing kc@kidsskatefree.com.

contact us today to opt into this new option or sign up your skating center today!

317.347.2626 Ext. 194 kc@kidsskatefree.com

www.rollerskating.org

Volume 25 - Issue 1 / Roller Skating Business Magazine / 9


6 1 0 2

NEWS & COMMENTARY

IMPORTANT DATES

SECTION MEETINGS & ASSOCIATION EVENTS Event

Date

Contact or Registration Information

Event Location

Section 5

August 28 & 29, 2016

In conjunction with Rebecca’s Trade Show. Evening social at hotel on August 28. President, Secretary and Treasurer elections at business meeting Monday morning followed by trade show and Rangers game (tickets $38). Download form on RSA website under Events >> Section Meetings. Contact Doug Foval at 225-756-2424 or dougf@redrockadventuresports.com with questions.

The Hyatt Place Hotel Conference Room 1601 Hurst Town Center Dr. Hurst, TX 76054

Section 11

August 29, 2016

Details available at www.rollerskating.org and in RSA Today Newsletter as they become available.

Fantasy Skating Center 500 George St. Reading, PA 19605

Section 6

August 15, 2016

Details available at www.rollerskating.org and in RSA Today Newsletter as they become available.

Allskate Fun Center 1313 West North Street Jackson, MI 49202

Section 7

September 20, 2016

Meeting and trade show at Hotel Fort Wayne. Questions? Contact Genie (accounting@funnov.com) or Kris (kris@funnov.com) or call 260-482-1566.

Hotel Fort Wayne 305 E. Washington Center Rd. Fort Wayne, IN 46825

Section 4

September 25-26, 2016

In conjunction with RC Sports Trade Show. Details available at www.rollerskating.org and in RSA Today Newsletter as they become available.

RC Sports 9910 Lakeview Ave. Lenexa, KS 66219

Section 9

October 3, 2016

Details available at www.rollerskating.org and in RSA Today Newsletter as they become available.

The Skate Zone Fun Center 5420 Mahoning Ave Austintown, OH 44515

Section 10

October 3, 2016

Details available at www.rollerskating.org and in RSA Today Newsletter as they become available.

TBD

Section 12

October 3 - 4, 2016

In conjunction with Southeastern Skate Supply, VA. Meeting at 7 pm Monday night at host hotel.

Southeastern Skate Supply 2917 Nicholas Ave. Roanoke, VA 24012

Section 13

October 16-17, 2016

In conjunction with Southeastern Skate Supply, GA. Business meeting with VP election.

Southeastern Skate Supply #2 462 Bankhead Highway Mableton, GA 30126

Section 8

October 16-17, 2016

In conjunction with Southeastern Skate Supply, GA.

Southeastern Skate Supply #2 462 Bankhead Highway Mableton, GA 30126

Section 2

November 6-7, 2016

American DJ in Los Angeles, CA

ADJ Products, LLC 6122 S. Eastern Avenue Los Angeles, CA 90040

Sections 4 & 5

February 11-16, 2017

Cruise the seas with Sections 4 and 5. To book, call Jose at 800-819-3902 ext. 82308 using code: Roller Skate. Prices will vary based on deck and cabin rate.

All event data, registration links, hotel links and more can be found at www.rollerskating.com/sectionmeetings then click on specific section meeting.

TRADE SHOWS & NATIONAL EVENTS Event

Date

Contact or Registration Information

Event Location

Rebecca’s Trade Show

August 29

Questions? Contact Joseph Nazarro at joseph@rebeccas.com or call 800-777-2235.

Rebecca’s 233 West Pipeline Rd. Hurst, TX 76053

Sk8Expo

September 13-14

Registration available at www.sk8expo.org. Located at the brand new Margaritaville Beach Resort near Fort Lauderdale, FL. Seminars, trade show, meals, fun and more. Questions? Email cindy@sk8expo.org.

Margaritaville Beach Resort 1111 N Ocean Dr Hollywood, FL 33019

Funtastic Novelties Open House and Trade Show

September 20

Meeting and trade show at Hotel Fort Wayne. Questions? Contact Genie (accounting@funnov. com) or Kris (kris@funnov.com) or call 260-482-1566.

Hotel Fort Wayne 305 E. Washington Center Rd. Fort Wayne, IN 46825

RC Sports Trade Show

September 25-26

Questions? Contact Ron Creten at 414-559-1121 or Mike Munden at 913-894-5177 or mike@rcsports.com.

RC Sports 9910 Lakeview Ave. Lenexa, KS 66219

Southeastern Skate Supply Va. Trade Show

October 3-4

Questions? Contact Glenn Ramsey at glenn@seskate.com or 800-444-7528.

Southeastern Skate Supply 2917 Nicholas Ave. Roanoke, VA 24012

Southeastern Skate Supply Ga. Trade Show

October 16-17

Questions? Contact David Ramsey at david@seskate2.com.

Southeastern Skate Supply #2 462 Bankhead Highway Mableton, GA 30126

*All information provided here, along with flyers and forms for download are available at www.rollerskating.com under EVENTS for each section meeting or trade show.

10 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


NEWS & COMMENTARY

NEW PRODUCTS

Products from the RSA

Fitness Facts Banners & Brochures Banners (#RSABAN5): Display roller skating facts with this wildly popular, colorful infographic roll up banner. Use it throughout your rink, at local events, or during school field trips and parties. Each roll up banner stands 79” tall x 33” wide and is attached to a sturdy, silver metal base and pulls out. Comes with a black carrying case for secure shipping. $80 for banner and bag. Brochures (#B117): These brochures offer a variety of facts about health, fitness, safety and history of roller skating and are great to hand out at local events, schools or in your rink to inform the public about why roller skating is a healthy, safe and fun activity for the whole family. $18 for package of 100.

Kids Skate Free Roll Up Banner Kids Skate Free Rollup Banner (KSFBAN1): Want to promote your Kids Skate Free program? Purchase one of these brightly colored roll up banners to display in your skating center. Cost: Each roll up banner stands 79” tall x 33” wide and is attached to a sturdy, silver metal base and pulls out. Comes with a black carrying case for secure shipping. $80 for banner and bag.

Neon Pencils for Back to School Fluorescent “Everything Fun Rolled Into One” Pencils (#PENC13) These pencils each say “Everything Fun Rolled Into One” and come in fluorescent colors. Each box contains 142 pencils and are great for school trips, trade shows, or just getting the word out about roller skating. Cost: $21

Activity Books

ACTIVITY BOOK OPTIONS

We now sell two different 9-page activity books perfect for you to hand out at medical offices, schools and local businesses to help you promote your rink. Each book includes: The Story of Roo, three Roo and Kooky coloring pages, one word search, two mad libs, one maze, and a roller skating informative page.

Fitness (#ACTFIT): Colorful front and Roller Skating Fitness Facts on the back, includes an 3 ½ x 2 ½ blank space for you to put your Skating Rink information. Kids Skate Free (#ACTKSF): Colorful front and Kids Skate Free on the back, includes an 6 ¼ x 2 ½ blank space for you to put your Skating Rink information. Cost: $10 for pack of 25.

CALL 317-347-2626 EXT. 112 TO ORDER OR VISIT WWW.ROLLERSKATING.COM/STORE www.rollerskating.org

Volume 25 - Issue 1 / Roller Skating Business Magazine / 11


NEWS & COMMENTARY

SK8EXPO SCHEDULE

Sk8Expo Schedule of Events and Sponsors Monday 12:00 pm – 5:00 pm: Vendor Set Up - Rose Ballroom 2:30 pm – 4:30 pm: Attendee Early Check In - outside Rose Ballroom 6:00 pm – 8:00 pm: Welcome Reception. Meet & Greet with fellow operators at the “License to Chill Pool Deck”

Tuesday Rose Compass Ballroom 8:00 am: Sip –N– STEM (STEM licensees only) Enjoy a continental Breakfast while networking with other STEM licensees 8:15 am: Continental Breakfast & Attendee Check in – One Particular Harbor Area 9:00 am: Welcome & Opening Announcements 9:15 am: Matt Heller Cause and Effect of Leadership –Your employees may not be the problem. People do dumb things and people make mistakes. Sometimes they are solely to blame, other times there are a series of related incidents and circumstance that influence the undesirable behavior. 10:45 am: Coffee Break enjoy a cup of coffee and mingle with vendors 11:00 am: Sherry Howell “Be the BIG Fish” 11:45 am: Jade Rabacal EPLI Underwriter, with Houston Casualty Insurance Company “ Navigating Through the HR Challenges in Today’s Legal Climate” 12:30 pm: Lunch Served – One Particular Harbor Area after lunch come back and mingle with vendors before we start back 1:45 pm: Matt Heller It’s Your Choice - Every leader makes choices, whether about how to run their business or how to interact with a guest or employee. Understanding the lasting impact of those choices can help leaders identify ways that they can improve their own performance or the performance of their teams. 3:15 pm: Afternoon Break refresh and mingle with vendors 3:30 pm: Sherry Howell – Birthday Packaging for Maximum Profitability 4:15 pm: STEM - Learn how the STEM program can make you more money

Wednesday Rose Compass Ballroom 8:30 am: Continental Breakfast – One Particular Harbor Area 9:15 am: Scotty Gunther – Be Less Stressed! Enjoy a fun morning with Scotty Gunther (a speed skater & skate center DJ in his former life). How to be less stressed with change, dealing with customers, better communication and leadership 10:30 am: Trade Show Time enjoy a cup of coffee and mingle with vendors 12:30 pm: Lunch Served – One Particular Harbor Area after lunch come back and mingle with vendors before we start back 1:45 pm: Hot Topics – Discussion on issues affecting our business 3:00 pm: Afternoon Break refresh and mingle with vendors 3:15 pm: Kids Skate Free Update 3:45 pm: Promotions & Flyers 6:00 pm: License to Chill reception 6:00 pm to 8:00 pm. Join us for Margaritas & light snacks on the “License to Chill Pool Deck” Be sure to say “THANK YOU” to our Sk8Expo Sponsors

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NEWS & COMMENTARY

INCLUDES:

September 13 - 14, 2016 Margaritaville Beach Resort Hollywood, Florida

• • • • •

Breakfast Lunch Breaks Welcome Reception License to Chill Margarita Party

WWW.SK8EXPO.ORG

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Each year, members of the Roller Skating Association International Board of Directors and Honors Committee select from a list of nominated individuals those members who contribute in numerous ways to the roller skating industry. This year, the RSA awarded Jim Anderson, Cindy Anderson, Frank Torries and Julia and Ron Liette as life members of the RSA for their contributions to the industry. Pictured L - R: Annelle Anderson (honors committee); Jim Anderson, Cindy Anderson, Frank Torries, Julia Liette, Ron Liette and Robert Bentley (RSA President).

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The Roller Skating Foundation’s mission is to promote physical fitness and build self-esteem among children, establish and provide scholarships and grants to students and schools, promote family values by providing families with opportunities to participate together in the sport of roller skating, to promote safety and risk management programs, and to receive and administer funds, gifts, donations, etc. This year, the Roller Skating Foundation and JBL Golf Classic was held at Bear’s Best Golf Club in Las Vegas, NV and was sponsored by Roll-on Floor Systems, National Ticket, Betson, Meadowbrook, Quik n’ Crispy, Froggy’s Fog, PartyWirks and CFG Wealth Management.

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During General Assembly while votes for your RSA President and Vice President were being counted, members were given various awards for their contributions to the roller skating industry. Winners included: • Phil Carter: Bill Carlson Innovative Operator of the Year Award • Rock Allman: Victor J. Brown Operator of the Year Award • Ernest Ingles & Ted Moyes: Bob Bollinger Lifetime Achievement Award • Bob Sietsema: Heart of the Industry Award • RSA Life Member Awards: Frank Torries, Jim Anderson & Cindy Anderson, Ron & Julia Liette • Steve Turner: Attaway Award • Kurt Anselmi: Roller Skating Hall of Fame

Ernest Ingles receiving the Bob Bollinger Lifetime Achievement Award

Rock Allman receiving the Phil Carter receiving the Bill Victor J. Brown Operator of the Carlson Innovative Operator of Year Award the Year Award

Ted Moyes family receiving the Bob Bollinger Lifetime Achievement Award

Bob Sietsema receiving the Heart of the Industry Award

Steve Turner receiving the Attaway Award

Delegates were treated to an evening of roller skating fun and refreshments at the first ever Skate Gala. Skaters took to the floor to show off their moves and fancy footwork in a variety of styles from artistic to slalom skating demonstrations.

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For the first time ever, Junior Roller Derby Association was onsite with the Brat Pack Rally 2016 where the Des Moines City Brats and the Diamond City Minors battled it out on the 9,000 square feet roller skating floor.

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New RSA President, Jeff Couey, cutting the ribbon with the RSA Board of Audio Lite won “Best Single Booth” at this year’s trade show for their Directors prior to the opening of the annual Trade Show. dazzling display of lights and entertainment options for skating centers.

Cool Glow Novelties won the award for best new booth for their wide array of glow-in-the-dark items for use in blacklight reactive areas.

Southeastern Skate Supply won “Best Multiple Booths” at this year’s trade show for their innovative construction-themed display.

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FOOD

UPPING THE GAME

Concessions Comeback

A

ccording to a recent white paper by Panasonic, “entertainment facilities” are constantly being renovated to enhance the “fan experience.” Keeping people engaged through attendance, purchase activity and enthusiasm are the leading factors in determining renovations, according to Panasonic. In addition, competition with other venues and ever-changing technology puts pressure on roller skating rink owners to update and make their rinks more attractive in order to keep customers coming back. But some concessions remodels require significant financial investment. It’s easy to get carried away in the shimmer of new equipment or the glow of fresh paint. An overwhelming amount of choices can leave rink owners uncertain as to what to do and to what extent. According to Panasonic, it’s important to base the decision to remodel on an analysis of costs and benefits and consider what is financially viable. Remember: even minor renovations can have major impact.

Footprints To mark their 60th anniversary, the owners of Lynnwood Bowl & Skate in Lynnwood, Washington, decided to remodel their concessions area. “The concessions were stale,” states Erika Dean, manager. “It was the same old pizza, pretzels, corn dogs and popcorn. Sales were down.” But they had a small budget, so they opted to remodel without tearing down the snack bar. They painted the back wall, got new menus and added track lighting, which Dean says attracts repeat customers who notice it and come to investigate the other changes. They wanted new machines, so they set priorities in order to stay within budget. Hot dogs and cotton candy were at the top of the list. “We got new hot dog rollers,” Dean reveals. Fresh hot dogs are enticing because “people can see and smell them.” They didn’t stop there. They also got new slushy machines, new popcorn machines, a new pizza warmer that spins and displays, and novelty items like frosted popcorn in different colors. To get all those new machines and stay within budget, Dean says they worked with their Harlan representative. “We got a good deal on bundled machines. It saved us money, plus we got lots of free product.” They, in turn, passed along some of the free product by way of samples of flavored popcorn to introduce the new item to their customers.

It has improved sales, Dean indicates. “We’ve had a significant rise in sales.” Their large, eye-catching concessions area is now even more appealing with the look of new machines and products, she adds. Among the changes they made to freshen up the area include new caddies to hold condiments, table numbers and menus. A switch from paper to reusable cups, plates and baskets of lightweight, unbreakable material “feels like an upgrade,” Dean says. It also cuts costs and is greener, which their customers like. “We’re renovating the whole rink,” Dean continues. The next area to undergo upgrades will be the dining area, which seats 60. They’ll add new tables and carpeting. After that, they’re looking at custom labels for their cotton candy and popcorn. They already made some alterations to the food they offer by switching to theater-size candy, a money-saving move with a big mark-up that allows them to order in bulk. They also included a small refrigerator for water bottles. “We sell a lot of bottled water at $1. It’s a good change from soda.”

Remodeling new Lynnwood Bowl & Skate has an advantage, Dean believes, because it has a full kitchen where they can prepare burgers, pizza, salads and sandwiches from scratch. Insanity Complex in Madison, Alabama, which opened just a year ago, has only a warming kitchen, “We can’t use raw ingredients,” explains Natalie Barnes, assistant food and beverage manager. “We have no fryers.” Nevertheless, their customers have the same expectations, so they purchase items and make them their own by adding fresh ingredients to “make it special,” Barnes notes. For example, their loaded nachos feature locally smoked BBQ pulled pork. “Our food is not run-of-the-mill,” she emphasizes. They follow food trends in a smart

way by using the same ingredients in many different ways, such as combining things like chicken breasts and flat breads to make a classic chicken sandwich, a parmesan chicken sandwich and a chicken Caesar salad wrap. New menus were printed to showcase the latest healthy items, which are sometimes featured as specials. They also purchased an impinger—a roll-through oven—and a Turbo Chef to toast sandwiches. “It cooks a 14-inch frozen pizza in 2-1/2 minutes,” Barnes marvels. When guests want to cool off, they just need to roll over to Mad Al’s Gourmet Yogurt and Insane Coffee to select from a bevvy of yogurt toppings (70, to be exact) or espresso to keep

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skaters going. That’s been a boost to sales, or what Panasonic would refer to as a “tangible benefit of improvements.” Atmosphere and amenities can also provide tangible benefits. Insanity has stadium seating that can be moved for events, as well as a bar. Their dining area is spread out through the entire complex, which includes an arcade, laser tag, two-story rock wall and two rinks (hockey and roller).

remodel, a partial remodel, select improvements or a brandnew facility, keep in mind what Panasonic advises: Sporting facilities gain revenue from ticket sales, concessions and clothing. If you ensure that value exists, you’ll have higher potential for revenue gain by focusing on these areas.

WRITTEN BY: LORI LOVELY

Whether it’s a ground-up www.rollerskating.org

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MARKETING

FACEBOOK

Are You Using Facebook to Its Full Potential?

A

re you using Facebook to its full potential? Probably Not. I know what you’re thinking. “Another article about Facebook? Really.?”

You betcha. Facebook has changed dramatically over the past 12 years of its life, and so have the people who use it. Consider how human behavior has changed since Mark Zuckerberg (CEO of Facebook) first unleashed “The Facebook” to his classmates at Harvard. When Facebook launched (2004), kids were excited to own a cell phone at all, and Steve Jobs hadn’t yet unveiled the iPhone. In 2004, there were significantly less opportunities for roller skating centers to reach their ideal customers. You were lucky if your customer opened up your local magazine, and you were better off buying a lottery ticket if you were hoping for them to read the magazine more than once. Fast forward twelve years later, and wise rink entrepreneurs and operators can still tap into a wide variety of business opportunities that Facebook creates for them. Zuckerberg has created the most robust advertising platform in the world, but the truth is that the majority of businesses (including roller skating rinks) are not tapping into its full potential just yet. Here are five ways that you can maximize Facebook for your rink. 1. COMPLETE YOUR PROFILE. Set your page up for success by completing your profile. Make sure that you have all of your Facebook page information set up and that it is accurate. Facebook pages should drive around 80% of your online reviews, so your page is becoming a very valuable listing site that potential customers can find online. You will need your name, phone number, address, and hours to be up-to-date first. Next, make sure that your website is listed and that your page is categorized correctly. Unfortunately, there

is not a “Roller Skating Center” category in Facebook yet. Go here to submit a request to Facebook: https://www.facebook.com/help/ contact/268228883256323

on Facebook right now, and most are only using about 5% of its advertising capabilities. Rather than clicking “Boost,” check out Facebook Ad Manager to open up more options.

2. QUALITY MATTERS. The quality and type of content that you share matters. The Facebook newsfeed operates on an algorithm that analyzes the content that you share, the type (photos, links, video, etc) of content you share, and then grades it with their very own quality score to help ensure that they serve their users relevant content. It’s essential for your rink to share content that is planned ahead of time

5. CONVERSE, DON’T LECTURE. Remember why people are using social media in the first place. One of the biggest mistakes that rinks make on Facebook and other social media networks is that they talk at people instead of having a conversation with them. Your customers are using social media to connect with their friends and family before any other reason. Businesses are part of the Facebook world to fund it. If you want to be embraced and attract the attention of your ideal customer, try focussing on adding value first. That might mean toning down the promotional content, sharing a fun video of your staff goofing off before the doors open, or share a post that will help new visitors get over their fear of skating for the first time.

so that you’re not scrambling around for your next post. 3. PLANNING AHEAD IS ESSENTIAL. Consistency and quality are key to a successful Facebook strategy, and the best way to achieve both is to plan ahead. Larger corporations and agencies use content calendars to plan weeks and months ahead so that their marketing is in line with their business goals. Content calendars are also great for sharing with the rest of your team so that they know about event themes, contest rules, or social media only specials. 4. INVEST IN FACEBOOK ADS. If you’re not paying for ads, then you’re missing out on the most advanced advertising system ever. Compared to other advertising options, Facebook ads are dirt cheap and they are able to tap into data to ensure that no dollar spent is wasted on exposure that is not relevant to your rink. Only 3 million businesses advertise

There are plenty of ways for you to advertise your roller skating center online. Second behind a mobile friendly website, Facebook should be a tool that you use consistently to build your business in 2016. The truth is that most businesses are not using Facebook correctly, so figuring it out or finding someone that knows how to manage it for you can be a major opportunity that you won’t want to miss.

ABOUT THE AUTHOR KEVIN EKMARK Kevin Ekmark is the President and CEO of TrustWorkz with over 10 years of Internet marketing experience for local businesses. Follow Kevin on Twitter: @ KevinEkmark, Circle Kevin on Google Plus: +KevinEkmark. Find Kevin on LinkedIn: LinkedIn. com/in/KevinEkmark. Check out Kevin’s personal Blog: KevinEkmark.com

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MARKETING

STATS ON FB

Facebook Stats You Should Know • 38% of people have recommended a brand they “like” or follow on a social network. • 70% of businesses surveyed make website mobile access a top priority - and roller skating centers must get on board with this to stay ahead of the competition. • 91% of online adults use social media regularly. • 80% of consumers say they are more likely to try new things based on a suggestion by a friend in social media. • 76% of Facebook users are female; 66% male

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• Traffic is higher on Thursdays and Fridays with an 18% higher engagement. • Highest traffic occurs mid-week between 1 to 3 pm. • Photo uploads total 300 million per day. • Average time spent Facebook is 20 minutes.

on

• 50% of 18-24 year olds go on Facebook when they wake up.

• At 1.49 billion users, Facebook as more monthly active users than WhatsApp (500 million); Twitter (284 million) and Instagram (200 million) - combined. • Worldwide, there are over 1.65 billion active Facebook users, which is a 15 percent increase year over year. • 1.09 billion people log onto Facebook daily for March 2016, which represents a 16% increase year over year.

• 16 million local business pages have been created as of May 2013, which is a 100 percent increase from 8 million in June 2012.

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New in Roller Skates

A look at some of the exciting offerings manufacturers are highlighting now and over the course of the next year. BY: KEITH LORIA

With summer upon us, now is the time that new trends in roller skates usually start to take focus and the leading manufacturers are already responding to what they’re seeing with innovative offerings that will drive the remainder of 2016 and into 2017. Here is a look at what companies have recently released or are planning over the course of the next six months. (Please note we were unable to reach some manufacturers for comment on this article. See our complete list of manufacturers in the RSM section of this magazine.)

Suregrip International Being located on the West Coast in South Gate, California, is a big advantage for Sure-Grip International in the eyes of Jim Ball, owner of the company. “Things happen out here first, whether it’s in Venice Beach or Hollywood, so we see the trends before anyone else,” he says. “Plus, we’re getting more calls from the studios wanting skates and we believe that will transcend into more skating.”

CYCLONE: This introductory $99 speed-type vinyl skate comes in both color (blue, pink and purple) and black and white models. The toe box has been reinforced for added durability than previous models.

Among its newest offerings are:

MALIBU: The Malibu is a recreation skate that was introduced this year in a black and white model. It is available with both indoor and outdoor wheels and has been a big seller for the manufacturer to date.

GT50 PLUS: At $149, this skate lights up as skaters skate, and even changes colors. It’s already been a big hit in 2016. A button on the inside of the skate allows one to change colors or choose different modes of cycling through colors.

THE AVANTI AND AVENGER: “These are two of our best selling skate plates that still do well for both derby and recreation,” Ball says. Both highperforming plates are lightweight and strong in endurance.

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Roller Derby Skate Company Will Marion, vice president of Roller Derby Skate Corp., Philadelphia, Pennsylvania, notes the company is deeply enriched in the quad business and is seeing a world-wide demand for skates like never before. “Skating has never really been much out of the English-speaking countries, but I’m sensing this interesting phenomenon that it’s about to change,” he says. Among its newest offerings are: STOMP FACTOR 1: Available in an elite line, these derby skates come in black, green and red. The leather boot and pro leather sole add to its appeal. Meanwhile, a Stomp Factor 2 skate comes with RTX chassis or neutron chassis. REWIND SKATE: With long-lasting LED lighting embedded in the outsole and rechargeable after 8-10 hours, this skate is hot right now. PRIMO: A recreational jam skate that will be released late in 2016 and is already seeing strong bookings. CANDY GIRL: “We introduced a high-top women’s series in multiple colors and multiple price points,” Marion says. “That is really stating to gather steam.” As for accessories, Roller Derby Skate Corp., is introducing lighted laces for kids, where the LED is embedded in the lace itself.

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Bont Skates North America

At Bont Skates North America, the only company to make one-piece constructed boots, which general manager Debbie Rice explains is the most ergonomically shaped foot on the market, numerous new products are on tap for release. QUADSTAR SKATE: A high-end, low spend which has been a hot seller according to Rice. The skate offers a higher ankle with heel lock, fiberglass counters, full heat mouldable - full grain leather outers and is available with Ballistic or FX1 (mini bearing hub) wheels. It retails for $309.

JR. QUADSTAR: For the younger ones, skate packages available in black/blue or black/lavender, kids sizes up to an adult 5. Retails for $289 complete. As for plates, Bont Skates offers the Infinity, the only adjustable plate on the market, made of carbon fiber, and available in different colors, and 20 or 32 degree; and the nylon Ignite plate. Coming soon will be a mid-range aluminum plate.

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Crazy Skate DRI Products Inc. Company John Moore, owner of Crazy Skates International, predicts 2016-17 will be a huge year for the company thanks to a recent restructure in the U.S., which saw the brand relocated to a new distribution center in Indianapolis, Indiana. Its new offerings are expected to be arriving at the beginning of fall so that rink owners will have certainty of products going into the bust cycle of Christmas.

As a dedicated self light-up wheel maker since 1998, DRI Products, Inc., Glendale, California, is introducing its newest quad-speed skating and in/ outdoor roller skating light up wheels. “Our wheels are designed for inline, quad-speed/derby, and recreational roller skating along with skateboarding,” says Soo Kim, sales director for the company. “All models feature eight lamps that produce five different-color outputs altogether without color blending.” • INLINE WHEELS: Glare & Grande Ultimate: 64~125 x 24mm • QUAD SPEED WHEELS: Predator RT - 62 x 43 mm, 95A & 90A for indoor skating. • QUAD SPEED/DERBY WHEELS: Intruder - 62 x 39mm 85A for in/ outdoor skating. • RECREATIONAL ROLLER WHEELS: Dazzle - 62 & 58 x 32mm, 85A for in/outdoor skating.

“The most exciting development for the company in relation to the roller rink business is the launching of the new and improved rental quad and inline range,” Moore says. “History and legacy in any industry is vitally important, but a fresh modern approach is also necessary to ensure that the industry remains competitive with other leisure pursuits and interests of the market.” He adds the company is excited about the coming year and continued development of their brand in the industry, but can’t give anything away as to what’s to come.

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Riedell

Zach Kulak, project manager of Riedell Skates, Red Wing, Minnesota, notes there’s been a lot of development on the boots of late that will translate into some new product by the end of 2016 or early 2017. “We’ve been going through the makeup of our boot from top to bottom—the shape, outsoles, materials, straps,” he says. DART OMBRE: The biggest addition to Riedell’s line in the last 12 months is being expanded. The $99 intro skate offers a unique graphic pattern that Kulak describes as a “fading gradient pattern” and it fades from black to lime green, or light blue to pink. The wheels are also mix-matched to add to the fun pattern. In the fall, new colors will be coming out, including a black/red Ombre and a purple/pink Ombre.

ARIUS PLATINUM: Using the same innovation behind the lightweight Arius plate introduced three years ago. The updated plate has a simplified design, with a new truck design that holds the cushions in place without pins, which is more user-friendly. It retails for $349 and sits at the top of the plate line.

roller derby in mind, but Kulak notes it also has benefits the causal and performance-minded indoor skater on any surface. It has very little urethane on the inside or outside of the wheel, and a uniquely designed hub in the shape of an “H.”

NTS VERSION OF ARIUS PLATINUM: A no toe stop version of the Arius Platinum is also being released, in all black, and without a reciprocal for the toe stop in front. This design is finding a lot of popularity in the rhythm skating scene. REACTOR NEO: Retailing for $179, this is a durable aluminum plate that does “a lot of heavy lifting” especially in the roller derby market. It shares components and geometry with Reidell’s popular Reactor Pro series.

Over the last six months, the company has also introduced three new plates RADAR HALO: The company introduced this new wheel with

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By: Lori Lovely

R

ink owners can become so engrossed with marketing and managing their venue that they overlook an important function of every business: human resources. The recruitment and management of employees in compliance with the law keeps the doors open and the revenue flowing, but it can be a complicated, overwhelming and confusing task. For companies without a budget for an HR director, Lillian Shapiro, CEO/president of HR360, urges owners to use the interactive tools on the HR360 website. “It’s like having your own HR department,” she claims. Filled with checklists and references, it’s a good place to start if you’re unsure about procedures and compliance. The compliance quick check lists protocols and requirements for any size of company. “Knowledge of state and federal laws is important.”

Now hiring It all begins with hiring employees. The first step is to write a thorough job description that includes duties and responsibilities and identifies skills, knowledge and abilities required to fulfill them. Develop a recruitment plan: promote the job opening in order to generate a pool of qualified applicants. Next, develop an interview process. If you’re not sure how to conduct an interview, she suggests consulting the HR360 website’s generator for interviews and reviews. Once you begin the interview process, Shapiro advises basing your interview questions on that job description. Be sensitive to issues. Most business owners know to avoid questions about race, sex, religion, age, ethnicity and origin,

Get Your FREE HR360 Login as part of your RSA Membership

Contact the Director of Membership Services at membership@rollerskating.com or call 317-347-2626 Ext. 108 at any time to request your login information.

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but it’s also important to stay away from questions involving things like marital status, military service and health issues such as asthma, a heart condition, prescription drug use, the number of sick days an applicant took in the previous year and disabilities. “ADA-compliance is very sensitive,” Shapiro points out. The Americans with Disabilities Act of 1990 is a wide-ranging civil rights law that is intended to protect against discrimination based on disability. “You must be willing to make reasonable accommodations for disabilities—by installing a ramp, for example.” Educate yourself on what types of questions are not allowed and stick to specific job-related interview questions. “The safest way to handle an interview is to talk about the job requirements,” Shapiro says.

Paperwork If interviews result in identifying an applicant you’d like to hire, you may wish to send a job offer letter. Before putting a stamp on it, have it reviewed by an HR specialist or an employment law attorney. Be sure it includes a statement about employment at-will, meaning you can terminate the employee at any time.

Insurance Exchange, commonly referred to as the Marketplace, must be provided within 14 days of the employee’s start date, per the Fair Labor Standards Act. Employers must report new employees to a state new hire registry.

and retirement are two of the optional benefits, they are governed by the Affordable Care Act and the federal Employee Retirement Income Security Act, respectively.

Employer-sponsored health plans may have been impacted by changes to the federal Patient Protection and Affordable Care Act, known as Health Care Reform. All of this information is available to RSA members on HR360 free of charge.

Policies and procedures

Pay day Determine the new employee’s classification: employee or independent contractor; exempt or non-exempt. “There are specific requirements for both,” Shapiro indicates. Employees are classified as exempt or non-exempt based on their specific job duties and compensation. Base pay for exempt was recently increased, she notes. “If the employer has control over what the employee does and how he does it, the employee

If you intend to require a drug test or want to conduct a credit check or see arrest and conviction records, be sure to check state and federal laws for policies and procedures. Candidates who pass all the tests must fill out paperwork, such as income tax withholding forms (Form W-4) and Form I-9 Eligibility for Employment to verify their identity. The I-9 must be completed by new employees within three days of the first day of work. Be sure to record the employee’s social security number. IRS individual taxpayer identification numbers for immigrants are available only to resident and nonresident aliens who are not eligible for U.S. employment and need identification for other tax purposes. They are not acceptable replacements for a social security number. All new hires, whether part-time or full-time, must be provided with written notice of insurance coverage options. Information about the Health www.rollerskating.org

is not a contractor.” If the employee is offered insurance and vacation, it can also indicate that the employee is not an independent contractor. Figure out what you’re going to pay, whether it’s minimum wage or above. Review pay periods and overtime compensation to be in compliance with federal and state requirements. If you offer incentive programs, be sure to treat all employees equitably. Most benefits are offered at the employer’s discretion as an additional way to compensate employees, but some are required by law, such as Social Security and worker’s compensation. RSA members are encouraged to contact the RSA endorsed worker’s compensation provider, Meadowbrook Insurance, at 913-266-5325 or www.wcpolicy.com/rsa. Although health coverage

Have policies in place and communicate them to your employees. An easy way to do so is through an employee handbook. “You should create an employee handbook to explain policies, standards of conduct, vacation, overtime, sexual harassment, non-discrimination and procedures,” Shapiro suggests. HR360 even has a free sample employee handbook for your business to edit at your leisure. It’s a good idea to have the employee sign to acknowledge receipt of the handbook. That should be put into the employee’s personnel file, along with other documents such as medical records, performance reviews, disciplinary actions and more. Some files are required by law, so it’s important to learn what information should be collected and how long certain records need to be kept. Policies and procedures related to benefits should be applied fairly and consistently. “Fairness is important,” Shapiro emphasizes. In addition to being fair, all policies and procedures regarding employee leave, equal opportunity, sexual harassment and worker safety must comply with federal and state labor laws. Federal and state law requires labor law posters to be posted in a location where employees can easily see them. Familiarizing yourself with policies and procedures involving paid vacation and holidays, sick leave and compliance with FMLA will keep you out of trouble when situations arise.

How am I doing? One of the documents that should be kept in an employee’s file is their performance review. “Performance reviews should be done on a regular basis—and updated at least annually,” Shapiro believes. “Establish job expectations and responsibilities; they should be conveyed clearly.” Outline the desired results, the skills needed to achieve them and the standards by which the employee will be judged.

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Terminating an employee is a delicate situation. You may not have to give the final paycheck until regular payroll time. Although “at will” employment is common in most states, exceptions have been made in court. You will, however, have to provide the employee Employees have substantial statutory protection. with a written summary of accrued benefits, information about COBRA, compensation for If the situation arises in which you need to unused vacation and sick time, severance pay terminate an employee, use best practices and and 401(k). If you’re unsure about continuing document it, Shapiro cautions. Each step must be carefully and thoroughly documented. “Place a health care coverage, check with an insurance broker. “Even if your company has fewer than 20 summary of the meeting in the employee’s file.” employees, you are required to continue benefits Carefully execute each step in the process by state law. If you have 20 or more, it will be “Keep documentation,” Shapiro suggests. of terminating an employee. If you’re unsure COBRA.” “Write a factual, detailed report, date it and put in about how to handle a termination, consult an it the employee’s file.” employment law attorney or HR specialist. Above all, be professional, Shapiro stresses. Don’t get Above all, she says, be honest in your review. mad and don’t be reactive. Instead, be prepared. “The worst thing is to give a good review if they didn’t deserve it.” That could have repercussions “Take the time to do the basics to protect your “The employee handbook should outline later. business,” Shapiro underscores. Preparation is procedures and list the steps to success. Each step important. So is following guidelines and laws. If should be clearly defined: warnings, investigations, an HR assessment reveals violations that are not termination,” she explains. A record of each corrected, your company could be at risk for costly warning should be documented and filed. “Have fines or lawsuits. “Penalties can be very expensive, Providing a falsely positive performance review a paper trail; nothing replaces paper. Document, even when you win. It can be a six-figure scenario document, document.” when unwarranted could come back to haunt a even if you prevail.” rink owner if the employee requires disciplinary Schedule a termination meeting, during action or even termination. If an employee who which the employee should return any company is discharged for poor performance later sues property, keys should be collected and access to alleging discrimination, the employer will have the computer system, email and voicemail are a hard time defending the termination if the deactivated. personnel file contains no documentation of the “You may have to deliver their final paycheck,” poor performance. Good reviews will make the Shapiro says. “Check your state laws; it varies.” employee’s case stronger. Then, Shapiro continues, have a system to measure performance. “The easiest way is to create a job description and discuss their performance in relation to that.” Stick to specific measurable goals, such as sales figures, or let your customers have input by incorporating customer satisfaction surveys. Whatever criteria you establish to measure specific job-related functions, make sure it’s the same standard for all employees who hold the same position.

Protect yourself

In the dog house

44 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


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FEDERAL POSTER REQUIREMENTS The U.S. Department of Labor and other federal agencies require that employers display official posters regarding applicable laws and employee rights in places where employees can easily see them. Posters are provided free of charge and can be downloaded from the Internet.

Job Safety and Health Protection, as part of Occupational Safety and Health Administration

Uniformed Services Employment and Reemployment Rights Act, as part of the Veterans’ Employment and Training Service. Notice for use by all employers. This can be distributed in person or by mail in lieu of posting.

Examples of required posters include: •

Minimum Wage Poster, as part of the Fair Labor Standards Act, Wage and Hour Division

Equal Employment Opportunity is the Law, for companies with 15 or more employees

Your Rights Under the Family and Medical Leave Act, for companies with 50 or more employees

Where an employer’s workforce is not proficient in English, the employer must provide the notice in the language the employee speaks. Your state may have additional posting requirements. To find out, contact your state labor department or the state contact list on sba.gov.

Employee Right for Workers with Disabilities/Special Minimum Wage Poster, as part of the Wage and Hour Division. Every employer with workers employed under special minimum wage certificates authorized by section 14(c) of the Fair Labor Standards Act must post this. It can be directly conveyed to employees subject to its terms in lieu of posting.

For more information, check HR360’s FirstStep Poster Advisor, one of a series of elaws (Employment Laws Assistance for Workers and Small Businesses) Advisors developed by the U.S. Department of Labor to help employers and employees understand their rights and responsibilities under Federal employment law. The DOL’s elaws Poster Advisor can be used to determine which poster(s) employers are required to display at their place(s) of business.

EMPLOYEE RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT THE UNITED STATES DEPARTMENT OF LABOR WAGE AND HOUR DIVISION LEAVE ENTITLEMENTS

Eligible employees who work for a covered employer can take up to 12 weeks of unpaid, job-protected leave in a 12-month period for the following reasons: • • • • •

The birth of a child or placement of a child for adoption or foster care; To bond with a child (leave must be taken within 1 year of the child’s birth or placement); To care for the employee’s spouse, child, or parent who has a qualifying serious health condition; For the employee’s own qualifying serious health condition that makes the employee unable to perform the employee’s job; For qualifying exigencies related to the foreign deployment of a military member who is the employee’s spouse, child, or parent.

An eligible employee who is a covered servicemember’s spouse, child, parent, or next of kin may also take up to 26 weeks of FMLA leave in a single 12-month period to care for the servicemember with a serious injury or illness. An employee does not need to use leave in one block. When it is medically necessary or otherwise permitted, employees may take leave intermittently or on a reduced schedule. Employees may choose, or an employer may require, use of accrued paid leave while taking FMLA leave. If an employee substitutes accrued paid leave for FMLA leave, the employee must comply with the employer’s normal paid leave policies.

BENEFITS & PROTECTIONS

While employees are on FMLA leave, employers must continue health insurance coverage as if the employees were not on leave. Upon return from FMLA leave, most employees must be restored to the same job or one nearly identical to it with equivalent pay, benefits, and other employment terms and conditions. An employer may not interfere with an individual’s FMLA rights or retaliate against someone for using or trying to use FMLA leave, opposing any practice made unlawful by the FMLA, or being involved in any proceeding under or related to the FMLA.

ELIGIBILITY REQUIREMENTS

REQUESTING LEAVE

IT’S THE LAW!

All workers have the right to:

Employers must:

ƒ A safe workplace.

ƒ Provide employees a workplace free from recognized hazards. It is illegal to retaliate against an employee for using any of their rights under the law, including raising a health and safety concern with you or with OSHA, or reporting a work-related injury or illness.

ƒ Raise a safety or health concern with your employer or OSHA, or report a workrelated injury or illness, without being retaliated against. ƒ Receive information and training on job hazards, including all hazardous substances in your workplace.

ƒ Provide required training to all workers in a language and vocabulary they can understand. ƒ Post OSHA citations at or near the place of the alleged violations.

ƒ File a complaint with OSHA within 30 days (by phone, online or by mail) if you have been retaliated against for using your rights. ƒ See any OSHA citations issued to your employer.

Generally, employees must give 30-days’ advance notice of the need for FMLA leave. If it is not possible to give 30-days’ notice, an employee must notify the employer as soon as possible and, generally, follow the employer’s usual procedures.

Employers can require a certification or periodic recertification supporting the need for leave. If the employer determines that the certification is incomplete, it must provide a written notice indicating what additional information is required.

ƒ Comply with all applicable OSHA standards.

ƒ Participate (or have your representative participate) in an OSHA inspection and speak in private to the inspector.

Have worked for the employer for at least 12 months; Have at least 1,250 hours of service in the 12 months before taking leave;* and Work at a location where the employer has at least 50 employees within 75 miles of the employee’s worksite.

Employees do not have to share a medical diagnosis, but must provide enough information to the employer so it can determine if the leave qualifies for FMLA protection. Sufficient information could include informing an employer that the employee is or will be unable to perform his or her job functions, that a family member cannot perform daily activities, or that hospitalization or continuing medical treatment is necessary. Employees must inform the employer if the need for leave is for a reason for which FMLA leave was previously taken or certified.

EMPLOYER RESPONSIBILITIES

ƒ Report to OSHA all work-related fatalities within 8 hours, and all inpatient hospitalizations, amputations and losses of an eye within 24 hours.

ƒ Request an OSHA inspection of your workplace if you believe there are unsafe or unhealthy conditions. OSHA will keep your name confidential. You have the right to have a representative contact OSHA on your behalf.

• • •

*Special “hours of service” requirements apply to airline flight crew employees.

Job Safety and Health U.S. Department of Labor

An employee who works for a covered employer must meet three criteria in order to be eligible for FMLA leave. The employee must:

Once an employer becomes aware that an employee’s need for leave is for a reason that may qualify under the FMLA, the employer must notify the employee if he or she is eligible for FMLA leave and, if eligible, must also provide a notice of rights and responsibilities under the FMLA. If the employee is not eligible, the employer must provide a reason for ineligibility. Employers must notify its employees if leave will be designated as FMLA leave, and if so, how much leave will be designated as FMLA leave.

ƒ Prominently display this poster in the workplace.

ENFORCEMENT

FREE ASSISTANCE to identify and correct hazards is available to small and mediumsized employers, without citation or penalty, through OSHA-supported consultation programs in every state.

Employees may file a complaint with the U.S. Department of Labor, Wage and Hour Division, or may bring a private lawsuit against an employer. The FMLA does not affect any federal or state law prohibiting discrimination or supersede any state or local law or collective bargaining agreement that provides greater family or medical leave rights.

ƒ Request copies of your medical records, tests that measure hazards in the workplace, and the workplace injury and illness log.

For additional information or to file a complaint:

This poster is available free from OSHA.

1-866-4-USWAGE

Contact OSHA. We can help.

(1-866-487-9243)

TTY: 1-877-889-5627

OSHA 3165-04R 2015

www.dol.gov/whd 1-800-321-OSHA (6742) • TTY 1-877-889-5627 • www.osha.gov

U.S. Department of Labor

Wage and Hour Division WH1420

REV 04/16

46 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


EMPLOYEE RIGHTS

The United States

UNDER THE FAIR LABOR STANDARDS ACT

EMPLOYEE RIGHTS

FEDERAL MINIMUM WAGE

UNDER THE NATIONAL LABOR RELATIONS ACT

THE UNITED STATES DEPARTMENT OF LABOR WAGE AND HOUR DIVISION

Department of

$7.25

Labor requires a number of posters

The NLRA guarantees the right of employees to organize and bargain collectively with their employers, and to engage in other protected concerted activity. Employees covered by the NLRA* are protected from certain types of employer and union misconduct. This Notice gives you general information about your rights, and about the obligations of employers and unions under the NLRA. Contact the National Labor Relations Board, the Federal agency that investigates and resolves complaints under the NLRA, using the contact information supplied below, if you have any questions about specific rights that may apply in your particular workplace.

PER HOUR

BEGINNING JULY 24, 2009

to be displayed at your place of

OVERTIME PAY

At least 11/2 times your regular rate of pay for all hours worked over 40 in a workweek.

CHILD LABOR

An employee must be at least 16 years old to work in most non-farm jobs and at least 18 to work in non-farm jobs declared hazardous by the Secretary of Labor.

Under the NLRA, you have the right to: • Organize a union to negotiate with your employer concerning your wages, hours, and other terms and conditions of employment. • Form, join or assist a union. • Bargain collectively through representatives of employees’ own choosing for a contract with your employer setting your wages, benefits, hours, and other working conditions. • Discuss your terms and conditions of employment or union organizing with your co-workers or a union. • Take action with one or more co-workers to improve your working conditions by, among other means, raising work-related complaints directly with your employer or with a government agency, and seeking help from a union. • Strike and picket, depending on the purpose or means of the strike or the picketing. • Choose not to do any of these activities, including joining or remaining a member of a union.

Youths 14 and 15 years old may work outside school hours in various non-manufacturing, non-mining, non-hazardous jobs under the following conditions:

business to inform

No more than • 3 hours on a school day or 18 hours in a school week; • 8 hours on a non-school day or 40 hours in a non-school week.

employees of their

Also, work may not begin before 7 a.m. or end after 7 p.m., except from June 1 through Labor Day, when evening hours are extended to 9 p.m. Different rules apply in agricultural employment.

rights under federal

TIP CREDIT

Employers of “tipped employees” must pay a cash wage of at least $2.13 per hour if they claim a tip credit against their minimum wage obligation. If an employee's tips combined with the employer's cash wage of at least $2.13 per hour do not equal the minimum hourly wage, the employer must make up the difference. Certain other conditions must also be met.

ENFORCEMENT

The Department of Labor may recover back wages either administratively or through court action, for the employees that have been underpaid in violation of the law. Violations may result in civil or criminal action.

law. These posters must be purchased or downloaded to

Under the NLRA, it is illegal for your employer to: • Prohibit you from soliciting for a union during non-work time, such as before or after work or during break times; or from distributing union literature during non-work time, in non-work areas, such as parking lots or break rooms. • Question you about your union support or activities in a manner that discourages you from engaging in that activity. • Fire, demote, or transfer you, or reduce your hours or change your shift, or otherwise take adverse action against you, or threaten to take any of these actions, because you join or support a union, or because you engage in concerted activity for mutual aid and protection, or because you choose not to engage in any such activity. • Threaten to close your workplace if workers choose a union to represent them. • Promise or grant promotions, pay raises, or other benefits to discourage or encourage union support. • Prohibit you from wearing union hats, buttons, t-shirts, and pins in the workplace except under special circumstances. • Spy on or videotape peaceful union activities and gatherings or pretend to do so.

Employers may be assessed civil money penalties of up to $1,100 for each willful or repeated violation of the minimum wage or overtime pay provisions of the law and up to $11,000 for each employee who is the subject of a violation of the Act’s child labor provisions. In addition, a civil money penalty of up to $50,000 may be assessed for each child labor violation that causes the death or serious injury of any minor employee, and such assessments may be doubled, up to $100,000, when the violations are determined to be willful or repeated. The law also prohibits discriminating against or discharging workers who file a complaint or participate in any proceeding under the Act.

be printed at your own local printer

ADDITIONAL INFORMATION

at: www.dol.gov/ oasam/boc/osdbu/

• Certain occupations and establishments are exempt from the minimum wage and/or overtime pay provisions. • Special provisions apply to workers in American Samoa and the Commonwealth of the Northern Mariana Islands. • Some state laws provide greater employee protections; employers must comply with both. • The law requires employers to display this poster where employees can readily see it. • Employees under 20 years of age may be paid $4.25 per hour during their first 90 consecutive calendar days of employment with an employer. • Certain full-time students, student learners, apprentices, and workers with disabilities may be paid less than the minimum wage under special certificates issued by the Department of Labor.

Click on the NLRB’s page titled “About Us,” which contains a link, “Locating Our Offices.” You can also contact the NLRB by calling toll-free: 1-866-667-NLRB (6572) or (TTY) 1-866-315-NLRB (6572) for hearing impaired.

1-866-4-USWAGE WWW.WAGEHOUR.DOL.GOV (1-866-487-9243)

matrix.htm

*

The National Labor Relations Act covers most private-sector employers. Excluded from coverage under the NLRA are public-sector employees, agricultural and domestic workers, independent contractors, workers employed by a parent or spouse, employees of air and rail carriers covered by the Railway Labor Act, and supervisors (although supervisors that have been discriminated against for refusing to violate the NLRA may be covered).

TTY: 1-877-889-5627

U.S. Department of Labor

If you and your coworkers select a union to act as your collective bargaining representative, your employer and the union are required to bargain in good faith in a genuine effort to reach a written, binding agreement setting your terms and conditions of employment. The union is required to fairly represent you in bargaining and enforcing the agreement.

Illegal conduct will not be permitted. If you believe your rights or the rights of others have been violated, you should contact the NLRB promptly to protect your rights, generally within six months of the unlawful activity. You may inquire about possible violations without your employer or anyone else being informed of the inquiry. Charges may be filed by any person and need not be filed by the employee directly affected by the violation. The NLRB may order an employer to rehire a worker fired in violation of the law and to pay lost wages and benefits, and may order an employer or union to cease violating the law. Employees should seek assistance from the nearest regional NLRB office, which can be found on the Agency’s website: www.nlrb.gov.

For additional information:

sbrefa/poster/

Under the NLRA, it is illegal for a union or for the union that represents you in bargaining with your employer to: • Threaten you that you will lose your job unless you support the union. • Refuse to process a grievance because you have criticized union officials or because you are not a member of the union. • Use or maintain discriminatory standards or procedures in making job referrals from a hiring hall. • Cause or attempt to cause an employer to discriminate against you because of your union-related activity. • Take other adverse action against you based on whether you have joined or support the union.

Wage and Hour Division

This is an official Government Notice and must not be defaced by anyone.

WHD Publication 1088 (Revised July 2009)

U.S. Department of Labor

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Volume 25 - Issue 1 / Roller Skating Business Magazine / 47


Penalties and Your Skating Center There are civil penalties for if an employer fails to comply with federal law. As Shapiro mentioned, it can get expensive for an employer. In some cases, in addition to fines, employers can face lawsuits by individuals and the federal agency responsible for enforcement of the law in question. Penalties can vary, depending on the severity of the violation, the employer’s history of violations, company size and other circumstances. Criminal penalties may apply in extreme situations. For violation of the Affordable Care Act, which oversees group health plans related to Health Care Reform and rules about employer payment plans that reimburse employees for some or all of the expenses for health insurance policies, a civil action can be brought by the Department of Labor or any affected person under the Employee Retirement Income Security Act. Under the federal tax code, an employer could be liable for a $100/day fine per employee. The Employee Polygraph Protection Act prohibits employers from using lie detector tests. Noncompliance could result in civil penalties up to $10,000 per violation. Employers may also be liable to the employee/prospective employee for appropriate legal and equitable relief, including

employment, reinstatement, promotion, and payment of lost wages and benefits. The Equal Pay Act prohibits gender-based wage discrimination for jobs that require equal skill and responsibility. Penalties for noncompliance involve employer liability for back pay, salary increase, attorney’s fees and court costs. The Fair Labor Standards Act establishes minimum wage, overtime pay and child labor standards. If found in violation, employers could be liable for back pay and liquidated damages, as well as civil penalties of up to $1,100 per violation for willful or repeated violations. For child labor violations, a civil penalty of up to $11,000 per worker and $50,000 for each violation that causes death or serious injury may be imposed. Failure to provide Form I-9 for new employees can incur civil fines of $110 to $1,100 per form. Employing a person not authorized to work in the U.S., in violation of the Immigration Reform & Control Act, can result in civil fines of $375 to $3,200 per worker for a first offense. The Occupational Safety and Health Act requires employers to provide safe working conditions. Penalties are based on the nature of the violation and can range from $7,000 for serious violations where there is a substantial

probability of serious physical harm or death to more than $70,000 for willful or repeat violations. Failure to correct a violation carries an additional civil penalty of up to $7,000 per day. Employers with 15 or more employees are subject to penalties if found in violation of the Americans with Disabilities Act, the Genetic Information Nondiscrimination Act, the Pregnancy Discrimination Act or Title VII of the Civil Rights Act. Employers with 20 or more employees must comply with the Age Discrimination Act and COBRA requirements. Employers may be liable for a tax penalty of $100 per qualified beneficiary (up to $200 per family) for each day of noncompliance with COBRA. Employers with 50 or more employees must comply with the Family and Medical Leave Act, requiring employers to provide employees jobprotected and unpaid leave for qualified medical and family reasons. Employers are subject to a $110 civil money penalty if they willfully fail to post notice. Employees who believe their rights have been violated can file a complaint with the Wage and Hour Division or file a private lawsuit against the employer in court.

HR360 offers more than 500 forms, documents, videos, state laws, information on how to hire and fire, healthcare, benefits and so much more. To get your FREE username and password, as an RSA member, email membership@rollerskating.com or call 317-347-2626 Ext. 108.

48 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


NEWS & COMMENTARY

Astro Skate Celebrates 35 Years On June 12th, 1981, Astro Skate opened the doors for its first session. The Maganias family wanted to start a family business and took their middle school daughter to a rink in Clearwater, Florida. When they drove up and saw the lines of kids waiting to get in, they decided to build a rink of their own. Mr. Christo Maganias (1927-2015) and Mrs. Helen Maganias (1931-2013) and their four

children Diana, Sophie, Melanie and Chris took their life savings and bought the property in Tarpon Springs, Florida. The small Greek town with a population of only 11,000 people didn’t have a lot. From the first session, their son Chris was there to help support his father’s dream. They worked together to build a business and offer a fun place for kids to skate. Many people ask Chris why he painted the rink pink. In true Chris fashion, he tells the story that his sisters could not make a decision on the color for the building. So, they laid all the colors on the table, covered their eyes and pointed. So now they now have Astro Skate Pink.

quarters into his jacket or be in the Stuff Shop telling the employees how to run it properly. In the world today, there are few family-owned businesses left. Astro Skate prides itself on being a family-owned skating center. Chris treats all of his employees like his family and truly cares about their grades, sports and trains them to be good employees, but more importantly, to become great people. Now with four locations, Chris has taken his Dad’s dream of one skating center and has turned it into four amazing places for families to build memories for a lifetime. Happy 35th Anniversary, Astro Skate - keep those wheels turning.

The first several years were difficult and taught the family to work hard. When there was an obstacle in the way, they learned to push through to find a solution. Once they realized that most of the problem with the skating center was transportation, Chris bought his first bus and started picking up their customers. In 2016, Astro Skate purchased two brand new buses to bring the fleet to a total of 12 buses. This one problem has turned into the best decision for the Astro Skate business. Astro Skate has always been known for thinking outside of the box when it comes to promotions. In the late 80s, Chris started promoting skateboarding as a way to attract kids to the rink. He built a half pike ramp across the entire back of the facility. Every Saturday night you would see lines of skateboarders, including Tony Hawk and up and coming skate boarding stars, riding it out at Astro Skate. Swimming, pony rides, foam parties and concerts are only a few of the events that Astro Skate has been known for hosting the last 35 years. Astro Skate is happily celebrating 35 years of being in business. This year is special because they are missing Mr. and Mrs. Maganias. At 88 years old, Mr. M (as everyone called him) came to work every day with Chris mostly to sneak www.rollerskating.org

Volume 25 - Issue 1 / Roller Skating Business Magazine / 49


GAMES & REDEMPTION

COIN-OP

Why Coin-Op Still Matters

F

rom 2007 – 2010, I had the distinct pleasure of working with one of our industry’s greatest visionaries, Malcolm Steinberg – Founder and Chairman of Leisure and Allied Industries, (LAI). Malcolm is an unabashedly curious man. During conversations, he’d ask intelligent and insightful questions regarding topics “I should” know about. More often than not, we’d get to a point in the conversation when the only answer I could honestly give was “I don’t know.” At that moment, he’d get a twinkle in his eye but it wasn’t a “gotcha” twinkle, it was a “now we’ve got a place to start” moment. He made sure those moments inspired and taught rather than diminished or embarrassed. That’s a good characteristic for any leader to possess and one from which I certainly benefited. Malcolm’s curiosity led him to a great many discoveries he applied to our industry. One that sticks with me answered the fundamental question – “How is it our form of entertainment remains viable in the digital age?” Think about all the competing forces working against us – there are so many entertainment options available at home whose fundamental design intention is to keep people from venturing out - Gaming Systems, Smart HD TV’s, the Internet, etc. Why would anyone choose to leave the comfort of their own home with all this amazing technology readily available? Malcolm’s answer - “Every home has a kitchen yet people still go out to eat.” And they do so in large part because we humans are social animals – it’s in our DNA to interact with others. Technology is cool - no doubt about it - it’s expanded our world such that we can access information with the touch of a button in a way our parents could not have imagined. But technology does not replace shared experience - how much sharing is taking place while playing Angry Birds on your smart phone? The need for shared experience is what drives people through your doors and that’s where coin-op contributes. In the ‘70s, the “Video Arcade” was a viable business model, (I know because my friends and I helped support Mother’s Arcade in Mount Prospect, Illinois with our allowance money one quarter at a time). With the advent of home gaming systems, that location base crashed hard; the linear form of entertainment offered in video arcades was no longer enough to draw people in. But we’re a resilient industry. The amount of investment pouring into the out-of-home entertainment industry today is

unprecedented. Location owners big and small are making capital expenditures that will take years, not months to recoup. Why? There’s a historic rebirth of optimism and confidence throughout the industry and that’s leading location owners to significantly invest in their businesses knowing the money spent today will pay dividends in the future. And it’s being driven by those consumers seeking that fundamental human need to share experiences. Today’s Coin-Op Games are one of - rather than “the” - element that brings people through a location’s doors. The compelling reason to enter may be for the pizza, the bar, a birthday party, a movie, shopping, bowling, roller skating, etc. We humbly realize the guest’s choice to enter was probably not to play coin-op games but once they’re in, play they will. There was a time when a few games pushed up against the wall of a location was “good enough” but those days are decidedly in the past. The expectation of today’s consumer demands more, and as a result, location owners have had to make a paradigm shift relative to how to best utilize their coin-op amusement game offerings. Successful entertainment center operators have come to realize “presentation matters” and there’s never been a time when the products available better support this requirement. The variety and quality of today’s coin-op amusement games is as good as it’s ever been. The sheer size of some of these games coupled with advances in LED lighting has transformed our industry’s products from flat, formless boxes into completely unique and compelling displays that enhance and complement the locations they’re in. Combine today’s games with a well executed build-out and a variety of entertainment offerings and you’ve got a can’tmiss formula for success. So what are the takeaways from this essay? 1. People seek shared experiences – leverage this intrinsic bit of human nature by offering as wide a variety of shared experiences as possible.

b. AMF buys Brunswick Bowling for $270 million dollars c. Main Event plans on opening seven locations in 2016 and eight in 2017 d. Round 1 plans on opening eight locations by Fall of 2017 e. Dave and Busters plans on opening 9 – 10 locations in 2016 And the above list does not include the hundreds of FEC owner/operators who are making significant investments to expand and grow their own facilities. All told, we’re well into several billion dollars being spent “right now” by locations where coin-op thrives. It’s as good a business as it’s ever been. 3. Presentation Matters. Remember - failure to plan is a plan to fail. Play more. As always, please feel free to contact an AAMA representative at (847) 290-9088 to discuss the options when it comes to your game area, or visit our website at www.coin-op.org.

ABOUT THE AUTHOR PETER GUSTAFSON Peter Gustafson is the Executive Vice President of the American Amusement Machine Association. Gustafson recently left his volunteer position on the AAMA Board of Directors for a staff position as head of the trade association. He joins AAMA with 30+ years of industry experience, working for companies such as Bally Pinball, Data East, LAI Games and most recently Sega Amusements. Peter has a passion, positivity and drive that are both admired, infectious and inspiring. We encourage you to reach out to him with any questions or just to chat. pgustafson@coin-op.org (847)290-9088

2. It’s an historically good time to be in this business - we’re viable and legitimate. For validation of this claim, I offer the recent blockbuster transactions and the explosive growth of some of the biggest names in the FEC and LBE community: a. Apollo Group spent $1 billion dollars to acquire Chuck E. Cheese

50 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


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Why you need to know...

BY: NICHOLAS NAPIER

THE IMPORTANCE OF LIABILITY INSURANCE COVERAGE

R

ink owners have many different reasons for pursuing their dreams in the skating rink industry, but keeping that dream alive requires a strong concern for safety. With people of all ages moving at various speeds, some trying tricks and spins while others barely able to stand, it’s easy to see how accidents can happen in even the safest of skating rinks. That said, there are definite courses of action that can minimize risk to your rink and customers, and ignoring them can mean ending up on the losing side of a serious lawsuit. After a horrific example that emphasizes the importance of rink safety, various aspects of liability insurance are discussed, prioritizing issues that are most relevant to the rink owner. Although perceived by many to be complex and uninteresting, liability insurance coverage is a critical aspect of running a skating rink, and should be thoroughly understood and planned for by all rink owners.

TRAGEDY AT THE SKATING RINK In January of 2016, six year old Tayton Timothy

was skating at Rammi’s Roller Skating Rink in Delta, Utah, when the unthinkable happened. Colliding with a much larger male skater who then landed on top of her caused serious injuries for Tayton, including a fractured skull and broken vertebrae. From the family’s perspective, this is their worst nightmare, a well-intended day of fun turning into a questionable future for their six year old, who was placed in a medically induced coma due to the injury. For the rink owner, the natural feelings of guilt and empathy are compounded by serious questions, and the probability of legal recourse. It’s a tragedy for everyone involved when someone gets injured at your skating rink, and proper safety precautions and understanding of policies can ensure that you react properly when a customer gets hurt in your facility.

WHY LIABILITY COVERAGE IS VITAL TO SKATING RINKS Places far less risky than skating rinks require liability insurance for legal protection, and the situations in which a rink owner might need it are

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many. From someone choking on a potato chip to inexperienced skaters spraining their ankles or someone tripping over their own feet walking in the front door, it doesn’t matter where you are, there’s a risk of an accident no matter the location. One of the biggest mistakes of small town skating rinks is to assume that there aren’t enough people around to worry about liability insurance. Considering that only one customer with a legitimate claim can cost you valuable time, money, and stress, it’s worthwhile to be properly covered against all types of roller skating accidents.

WHAT ARE YOUR OPTIONS FOR LIABILITY INSURANCE? As the longest running provider, JBL Trinity Group is a company that is experienced in providing liability insurance for roller skating rinks, and they offer a massive variety of options. These liability options span far beyond basic skating accidents, and include everything from assault and battery to fire damage. Since needs of a facility may vary depending on location, ancillary activities, and other factors, different plans may be ideal for different skating rinks. That said, even a basic plan is crucial for ensuring that you’re covered against common accidents, falls, theft, and typical situations that a skating rink may reasonably have to deal with.

HOW RISKY ARE YOUR SIDE ACTIVITIES? If your rink offers other activities aside from roller skating, some consideration should be given to how well they are covered under your current insurance plan. For example, if your rink has one of the popular boxing arcade games where the customer swings as hard as they can as the target drops, and they injure themselves and fall while attempting to punch the padded target, there is a possibility that it may not www.rollerskating.org

be covered under a basic liability plan. While activities like arcade games and pool tables may be assumed to pose low risk for injuries, others like go karts, batting cages, and active arcade games like Dance Dance Revolution have a higher likelihood of a customer slipping, getting hit, or otherwise hurting themselves. That’s not to mention the basic causes of accidents that even take place at stores and restaurants, which include slippery floors, unseen obstacles, and conflicts among customers. It’s worth ensuring that all potential ways a customer could injure themselves on your premises are thoroughly covered through liability insurance.

THINK YOU DON’T NEED LIABILITY COVERAGE? Anthony Profaci is the President of JBL Trinity Group, and is an industry expert on all aspects of liability insurance. When asked about rink owners who think they don’t need liability insurance, Anthony set the record straight. “No one is immune to getting sued. Your rink will have a claim, it’s just a matter of when.” Considering that the average claim against a skating rink is $30,000, the issue of liability coverage is not to be taken lightly. To really emphasize the monumental importance of liability coverage, Anthony used the example of a successful rink that chooses to remain uninsured. “Say a rink owner has no claims for a few years, and does increasingly well. But then three years into running the business, they have a customer injured in their facility. The resulting lawsuit and lawyer fees can easily take away all that profit you’ve made if you don’t have liability insurance.” He went on to explain that

liability insurance for skating rinks is among the least expensive types, further cementing the idea that there is no excuse for rink owners to not have it.

HOW DOES “ASSUMPTION OF RISK” AFFECT YOUR POLICY? Another often misunderstood concept related to insurance is the assumption of risk. Anthony Profaci, President of JBL Trinity Group explains assumption of risk, as well as its many limitations. “Assumption of risk is a legal defense that says that there are inherent risks associated with skating at your skating rink, and that the customer assumes some of that risk. However, assumption of risk does not apply if there is defective equipment, a defect in the facility, or negligence involved.” Anthony goes on to remind us that the assumption of risk defense rarely holds up for rink owners in court, and the reason is that plaintiff lawyers are experts at composing a story about how your skates were damaged, or there was a flaw in the flooring that caused the injury. Ultimately, assumption of risk is a form of legal defense, but is far from fool-proof, as lawyers will find a lot of ways to claim negligence.

NEW KIDS SKATE FREE ADMIN FEE The new administrative fee with the Kids Skate Free program is a valuable advantage that can decrease claims for rink owners. For a onetime fee of $299 per year for RSA members or $500 for non-members, a rink owner gets 5000 glossy cards for parents, a poster, audio ad, and other promotional materials as part of the program. Rink owners can set their own hours and days to accept the passes. Parents pay just $4 per child per year (opt-in for member rink owners who were already participants before May 2). This gives members $.50 per child to put back into their rink marketing programs (or any other item the rink owner wishes) with the remaining portion going back into the Kids Skate Free

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Program. The administration fee provides every child who participates with $5000 in medical pay coverage in the event that a child is injured. Anthony Profaci explains that the Kids Skate Free program’s new administrative fee is well warranted because it not only reduces liability coverage for kids, but also gives parents a sense that the owner of the skating rink actually cares. When the parents see posters and ads explaining that the rink is a member of the Kids Skate Free Program, it conveys that the owner is genuinely concerned about customers and encourages return visits. The numerous advantages of the program include the ability to easily add customers to your database, print membership lists, and track attendance information. Any rink owners who are curious about the Kids Skate Free program can find info and sign up at owners. kidsskatefree.com.

THREE EXPERT TIPS FOR MINIMIZING CLAIMS As president of JBL Trinity Group, nobody knows better than Anthony Profaci how to minimize the amount of claims a rink owner receives at their facility. It’s a question he gets so often, he’s narrowed the tips to reducing liability claims down to three huge ones:

1. Good Camera System “It’s not enough to just have a good camera system, it’s important to know exactly how to use it, maintain it, and keep it updated.” Anthony explains. “There are a lot of good camera systems out there, and they’re not that expensive.” Regarding the advantages, Anthony states that not only can the cameras confirm what really happened in event of an injury or theft, but the cameras also instill customers with a sense of safety, encouraging them to come back. He also affirms that any reports you file will be much more useful if they’re accompanied by video.

2. Good Maintenance Consistently good maintenance is the next tip Anthony offers to rink owners who want to minimize claims. “The most common claim made against rink owners is defective skates. For good maintenance, skates should be inspected before and after each use,

and every single skate should be inspected at least once per month.” Again, the advantages to keeping clean well-maintained skates go far beyond the obvious, as they look much more appealing, and will make parents want to bring their kids back to the facility.

3. Good Housekeeping “Small things like a carpet being torn or a nail sticking out should be fixed immediately.” Anthony also recommends that owners and employees walk the skating rink regularly, and stay actively aware of any messes and discrepancies. The threat of someone slipping on a spilled soda is multiplied when skates, crowds, and kids are factored in. If a customer gets injured and can claim it was a due to a defect in the building or neglect by staff, fault could lie with the rink owner, so thorough housekeeping is an absolute must.

UNDERSTANDING WORKER’S COMPENSATION INSURANCE Even in states where it’s not mandatory to get worker’s compensation insurance, it’s a massive risk to not have it. For a facility that doesn’t have it, it only takes one injured employee to sue for a lot of money, and turn your dream job into a financial disaster. It’s important for all entrepreneurs to know that workers’ compensation varies from state to state, so while some states have fairly strict laws requiring workers’ comp, others have much lighter requirements. A lot of states have unique rules, like Indiana, which abides by the

Workers’ Compensation and Occupational Diseases Act, and requires all employees to be covered. In addition to knowing state laws, there are some crucial tips and rules to keep in mind regarding workers’ comp.

TWO WAYS TO REPORT AN EMPLOYEE INJURY Mitchell Olson, Program Marketing Supervisor at Meadowbrook Insurance Group, emphasizes the importance of prompt reporting. “It helps to keep all records of incidents that occur, even after an

employee leaves. This shows that the business owner is proactive.” Mitch continues to explain that there are two separate ways to report an employee injury, and the optimal method to use depends on how much info you have. If not all of the information is clear or available, then you can file the event as an incident only. Otherwise, an injury claim can be made, providing you have all of the necessary details. Either way, reporting the incident quickly will ensure that details aren’t neglected, and appropriate legal actions can be taken, if necessary.

TIP FOR WORKERS’ COMPENSATION AND INDEPENDENT CONTRACTORS When asked of an often overlooked tip rink owners should know about workers’ comp, Mitchell Olson brings up the fact that independent contractors can be audited along with your own property. “For example, if a rink owner hires an independent DJ for an event and pays them a paycheck, then that DJ will be included if you get audited.” To avoid the hassle associated with tracking down independent contractors you’ve worked with, Mitch recommends checking for their independent workers’ compensation coverage beforehand. If contractors you work with have their own workers’ compensation plans, then they will be excluded from your auditing process if it occurs.

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JBL Trinity has been the longest lasting insurance provider of skating rinks over the past 75 years. We hinge your support on our ability to provide the strongest and broadest coverage you need.

General Liability Policy

OUR COMMITTMENT TO THE ROLLER SKATING ASSOCIATION INTERNATIONAL INCLUDES: ► Serving as the RSA Endorsed Insurance Provider Sponsor ► Diamond sponsor at each and every Roller Skating Industry Convention and Trade Show ► Kids Skate Free Sponsor ► Roller Skating Manufacturer Associate Member ► Sponsor of local RSA Chapter Meetings ► Roller Skating Museum Sponsor DEDICATED TO THE ROLLER SKATING INDUSTRY: JBL Trinity has a division of underwriting and claims managers dedicated to the roller skating and FEC industry. Thanks to the dedication of these skilled professionals, JBL is at the forefront of the industry. We provide a full menu of insurance coverages to meet your specific needs, including but not limited to: General Liability, Property, Liquor Liability and Workers Compensation. We hope that you will give JBL Trinity an opportunity to quote your roller skating rink or family entertainment center. Visit us on the web at www.skatinginsurance.com to fill out an application.

50 First Avenue Atlantic Highlands, NJ Phone: 1-800-925-RINK Fax: 732-888-4646

• Teams, Leagues and Roller Derby • Hired and Non-Owned Auto • Boy and Girl Scouts • Special Events • Assault and Battery • $0 Deductible

Property Policy

• HVAC Equipment Breakdown • Replacement Cost • Money - In & Out • Ordinance or Law • Hurricane and Wind • $1000 Deductible

• Sexual Abuse and Molestation • Additional Insureds • Schools & PTAs • Rides and Arcades • Medical Payments

• Computer/EDP Equipment • Crime Coverage • Food Spoilage • All Risk - Special • Garages and Sheds

Refer to the actual policy(s) for complete terms/conditions.

Endorsed Provider for the RSA

These coverages are provided by “A-rated” carriers that understand your business and provide the specialized coverages you need. Our industry-wide expertise and claims assistance completes your insurance protection at a price you can afford.

History of the RSA & JBL

In 1995, the Roller Skating Association International met with our CEO, Mr. Joseph DiMattina and a select group of rink and insurance specialists. They combined their knowledge and years of experience and created what is today the RSA Insurance Program. JBL Trinity Group was the RSA Endorsed Insurance Provider for a decade after the birth of the program, making us the longest running insurance provider for the Roller Skating Association. For a short period of time, from 2003 to 2011, there were various other program managers who served in this capacity. In 2011, JBL Trinity was honored with this title once again, along with the task of reconstituting the unity and strength the program once knew.

www.skatinginsurance.com 1-800-925-RINK


HIRING TO PREVENT INCIDENTS As an expert on workers’ compensation insurance, Mitchell Olson says that injury prevention starts with the hiring process. “If you hire somebody for the snack bar, it’s important to ask whether they can stack boxes, and whether they are capable of lifting cases of drinks and other products.” Since someone having to climb or strain to do their daily job can easily result in injury, Mitchell recommends taking full account of all of your employees’ skills during the hiring process. Once capable employees are hired, Mitchell’s advice is to stay safe with constant upkeep of the facility. “The biggest tip for rink owners is to ensure that your employees always maintain a safe work environment, and to make sure there is no confetti, drinks, or other debris laying around.”

employee.” In addition to knowing your state’s policy, it’s worth having a solid contingency plan so your employees know how to respond properly in case any of them get injured.

IMPORTANT NOTE FOR THOSE WHO REFUSE WORKERS’ COMP For those who can legally refuse workers’ compensation coverage, Mitchell Olson has a piece of valuable advice. “Business owners that can exclude themselves from coverage should check the details of their individual health insurance plan. Some individual health insurance plans do not cover accidents that happen at work.” That could mean that rink owners who forego workers comp coverage could have to pay out of pocket for an accident that happens at their skating rink. Ultimately, a rink owner who is neglectful of their state’s workers’ compensation policies will be completely vulnerable when an accident occurs. Avoid being caught with your guard down by posting important policies where employees can see them in your facility, and in having a plan for the mishaps that are most likely to occur at your skating rink.

Don’t Wait. Communicate.

LIABLE AND AWARE If any of these tips on liability insurance or workers’ compensation were new to you, then congrats on being a mindful rink owner that reads, learns, and strives to improve their facility. The actions you take based on this information can save your business, and ensure that you remain confident in the event of an injury or crime. Rather than a hassle, liability insurance must be seen as an integral part of running any business, and is even more necessary in an action-packed setting like a skating rink. Ultimately, rink owners who pursue expert advice and consider their insurance provider to be a business ally, will have a clear-cut advantage when unforeseen events occur.

HIRING PRACTICES AND RULES VARY BY STATE One often overlooked issue regarding workers’ compensation and rink owners is that hiring practices and policies can be significantly different from state to state. Mitchell Olson with Meadowbrook Insurance Group reminds us that details are especially important when hiring minors, which is common practice at a lot of skating rinks. “It’s up to the rink owner to know their state’s policy, because rules for a minor getting injured on the job can be different from the procedure for an adult

Make your emergency plan today. Visit Ready.gov/communicate

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CMYK


ESCAPE ROOMS breakout rooms Exit games

maze rooms

By: Meghan Molony

Whatever you call them, the newest form of adult entertainment is becoming an incredible new add on idea for skating centers across the country. So what is an escape room? Simply put, an escape room is a small space, typically 10 x 15 ft total, that is filled with all sorts of puzzles, tricks, clues and traps. Customers pay a set fee and are locked in the room for a given amount of time. They must work together to solve the clues and puzzles in order to ‘escape’ before the time limit runs out. Each room comes with an objective, theme and narrative that can challenge and bamboozle the most experienced problem solver. This type of versatility, low overhead and potential for fun makes escape rooms a perfect fit for skating rinks that can find a little extra space to make it happen.

Natalie Lapidus and her husband Ruslan Balashov own Maze Rooms. Photo credit: Noah Nelson/Youth Radio

One Hour. One Objective. One Fiendishly Good Time.

The escape room phenomenon started in Japan and slowly spread throughout several continents, finding enormous popularity in Russia, China and the Middle East. Business owners Natalie Lapidus and Ruslan Balashov emigrated from Russia in 2015 and started Maze Rooms, a collection of six rooms that operate in the Los Angeles area. From these early pioneers, the escape room craze spread. There are thousands of rooms that have popped up all over, each with a new way to capture the

public’s imagination. There is a slight concern that the escape room craze may run its course, but Tom Atwood, who runs two escape rooms out of his business Evergreen Fun Park in Park Rapids, Minnesota isn’t worried about that, he says, “I’d like to see more escape rooms in the area. If you come up with your own scenario and puzzles, people will hear about it and keep coming. It’s not like a yogurt shop - escape room owners can work together to keep this business fresh and exciting.”

Themes First, you need a theme. Branding an escape room with a new and unique theme can be the secret to its success. However, the subject matter does have to work in conjunction with a plausible narrative. Say your theme is ‘Jungle Madness’ and you need to think about an objective. What situation caused your group to be trapped in the jungle? What do they need to do in order to escape? What types of clues and puzzles work with the jungle escape? Does math need to be involved? Science? History? Location? Temperature? Indiana Jones-esque booby traps? Dozens of factors can be used to determine how in-depth and difficult an escape room will be.

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Chiara and Tim Schober are self professed haunters who have, between the two of them, about thirty years of experience operating haunted houses throughout several different states. Recently they have settled down in Belgrade, Montana (on the outskirts of Bozeman) and opened up three escape rooms (four during the Halloween season). For them, theming is everything. Their three regular rooms include “Espionage,” which has a spy theme where players decode clues to enter secret apartments. Their “Black Gold” Room has no www.rollerskating.org

lights whatsoever and represents an ‘immersion’ style escape room where users are told they are trapped in an abandoned mine that is about to be demolished. The third room the Schober’s operate is called “Professor T.S. Babcock’s Mystery Machine,” a steampunk style room that includes more physical challenges than the other two rooms. With all of the different themes, the Schober’s took a lot of time to think about the “why” of the theme. Why were they trapped? Why did they need to escape? Why were they running out of

time? Sean O’Brien runs Time Trap Rooms out of Ogden, Utah, but he wanted to take the idea of an escape room and flip it on it’s head. His room has a superhero theme that he chose in order to provide more interaction between the room operators and those inside. As with many escape rooms, the members of his room are in video contact with a superhero (a live human who watches by video and audio with subtle clues) giving the participant points based on how quickly they figure out different parts of the

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super villains dastardly plan to destroy the world. At Evergreen Fun Park in Park Rapids, Minnesota, Tom Atwood has come up with two different escape room themes, and he’s always trying to come up with the next best thing. The two rooms that he works with are “FDR’s Secret Bunker,” a room located deep below Grand Central Station in New York. His guests are led along a storyline where they are getting a VIP tour of Grand Central Station and then accidentally get locked in the bunker forcing them to take a step back in time and reality. The second room that Tom operates is a little scarier, he laughed, “ We had some pre-teen girls in there last week who were screaming so loud I think most people were actually a little worried.” The theme of this scary room is “Deadly Deer Camp.” Tom actually built a replica cabin inside the room to give it an ultra scary feel of a haunted backwoods camp. The participants in Deadly Deer Camp have made the mistake of trespassing on the wrong property and now must pay the price. It’s like a haunted house, horror movie and escape room all in one.

Video/Audio As all skating centers know, lights and audio are key to create a mood for your skaters. Many escape rooms, such as Black Gold, the completely lightless room in Belgrade, Montana, use sensory deprivation to set the mood. The participants in Black Gold are given tiny LED flashlights to try and work out the many clues hidden around the room. Operator Chiara Schober says, “The room is so dark and the flashlights are so small that they never can get their night vision or bearings, it is total and utter blackness.” Tom Atwood, who runs the Deadly Deer Camp room, utilizes piped

in spooky music and scary animal sounds in order Now here we are, the meat and potatoes of all to create a terrifying experience for his players. escape rooms, the clues. Each owner/operator must come up with a series of clues that all work All rooms do have video and audio surveillance together for the users to puzzle out. Many owners in order to monitor progress, help give clues, try and make things as hard as possible, and some or just make sure that everything is going well aim for an easy family fun experience. However, inside. At Time Trap Rooms, the superheromost try for about a 50% success rate. themed room run by Sean O’Brien, the users are constantly interacting with a video screen. The Tom Atwood from Evergreen Fun Center superhero will appear at random points within says, “We want to get them so far that they can the game to give clues, help with progress and set see their success, so they want it, we want them different goals that trip the users up as they try to only be a step or two away from solving the and escape. room to keep up the suspension and excitement.” Atwood also allows users to ask for three clues should they get stuck on a tricky part.

Clues

The common term for the different points that users must bypass to move onto the next clue are called Choke Points. There can be many choke points throughout the game, some can be misdirecting, others cerebral, some physical. In the Professor T.S. Babcock escape room, run by the Schober’s in Belgrade, Montana, many of the clues are physical, and teammates must work together or they cannot solve the room. Chiara Schober elaborates, “We have one point where one user has their hands in a box trying to fit together different sets of pipes, the pipe fitter cannot see the pipes so a different user must stand behind the box and verbally help them succeed.” In the Schober’s Blackout Room there are seven keys and seven locks, and users must figure out simple puzzles to pass the choke points in order to turn on the lights. In Sean O’Brien’s Superhero-themed room, he wanted to have a fresh and innovative take on the clues and puzzles. “I designed everything myself,” he said, “There are a few points where you must find hidden keys, a few where there are standard combo locks with letters on them, so sometimes

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They can get complicated to build, such as Tom Atwood’s Deadly Deer Camp, where he reconstructed an entire log cabin on the inside of the room to help make the immersion The average revenue potential for escape rooms even more is dependent on many factors. Typically, in smaller believable. more rural areas, the price for an hour of room Atwood play is set at around $20 per person. In larger says that his cities, or if the room is especially elaborate, the experience price can go up to anywhere between $30-$40. putting together his Tom Atwood’s rooms are located inside of FDR Bunker his Fun Park, in a high tourism area. He charges helped him to around $20 for each hour of play, and has been see when the booked solid since he opened his rooms over a builds needed year ago. He operates his rooms during regular more or less business hours, which helps eliminate the attention, overhead of stand alone rooms. He says, “My “We went largest room can accommodate around 15-25 out into the people at a time, and the smallest, the FDR escape room Bunker, can hold around eight at time if we are market here bringing in groups every hour or two - that’s a to see what it huge revenue stream for us.” was all about, Many of the rooms operate on a set day basis. then took the Stand alone rooms may only have bookable hours information on Tuesdays, Fridays and Saturdays. Looking at to help make how this could work in conjunction with a skating our ideas and center’s natural hours of operation, it would seem builds better.” like a perfect fit. During the day, businesses will book these activities as team-building fun while during the evening and weekends, friends and family will gather together for a fun-filled escape Many Escape Rooms are seeking to entice room adventure. thrill seekers of all ages, and some definitely try and cater to a younger or older audience. Deadly Deer Camp Escape Room comes with a PG-13 warning, and anyone under the age of 13 is not Putting in the work to create an authentic admitted without a parent present. Since Tom experience is the key to any successful Escape Atwood had such a scary room, he wanted to Room. Tom Atwood combed thrift and antique make sure that the FDR Bunker Escape Room stores for his FDR Bunker room in order to have catered to the younger crowd. everything look and feel like it was part of that Chiara Schrober from Escape Room Montana era. “We wanted users to feel like they were taking likes to promote her rooms for all ages, and a step back in time,” he said, “It’s all about the especially for team building and corporate events. details.” it’s physically finding the key, sometimes it’s a puzzle that will give you a four letter combo that you can use to unlock the lettered combo lock.” His favorite clue is a twist at the end that reveals that the users must use a black light to unlock a particularly fiendish clue, but the black light is not located in any of the rooms flashlights, rather, it’s inside of a lamp. “I was shooting for a 50% success rate,” he laughs “but as of right now, nobody has made it through. So we are working at tweaking that quite a bit so the users don’t get fed up.”

Potential Revenue

Groups

Room Builds / Overhead

Since most rooms are relatively small, the builds can be as simple or as elaborate as the theme requires, Sean O’Brien estimates that after room rental, he only spent around $1000 setting up his Superhero-themed room, “I was surprised how quickly it came together,” he said, “The clues are relatively inexpensive, and the space I rented was from my business partner, so we got a good deal.”

Galveston Roller Girls. They set up a room with different puzzle cases, and gave each girl a color coded name tag. The derby girls had to work together to break into the cases and find their unique, color coded antidote. Escape rooms are an amazing new business that could fit in perfectly at any rink. They combine the best elements of intrigue, mystery and fun for all ages that will bring people in your door. As they start to get more popular, many groups are starting to take escape room road trips to try out all of the different puzzles and tricks in surrounding areas. If you’re looking for a low overhead way to entice people into your skating center, look no further than the bamboozlement of your very own escape room.

“We were surprised at first by our age demographic,” she said, “We initially thought we were drawing in a younger crowd, but as our Facebook demographic search showed, we were pulling in adult women, typically between the ages of 35-55.” She attributes this trend to moms sitting at home, planning the week and booking birthday parties. Recently, they did a team building event for the

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SAFE ZON

HOW TO KEEP YOUR CUST SAFE IN A CRISIS SITUA 64 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


A

lthough the roller skating rink is a place for fun; a place where all ages can celebrate the evolving culture of roller skating, bad things can – and will – happen.

The threat is very real. And it touches us all. With the deadliest mass shooting in U.S. History, in Orlando, Fla., fresh in our collective memories, the reality is although it was a nightclub, the next tragedy could happen anywhere, anytime, in the country. No one’s safe. And yet…

BY: CORNELIUS FORTUNE

As a business owner, you should be prepared for the worst-case scenarios. Protecting both your business, and more importantly your patrons, will ensure that your rink will continue to have longevity of purpose. While every situation is not always avoidable, you can educate (and protect) yourself. We’ll cover three important topics: active shooter situations, tornadoes and gangs.

What to do during an active shooter situation

NE

TOMERS ATION www.rollerskating.org

You don’t have to feel helpless during a crisis situation in your rink – you can arm yourself with knowledge. If someone comes into your establishment and starts shooting, you only have minutes, perhaps seconds to react. When your rink is threatened, you need to act fast. Ralph Dunham, a detective with the Danville Police Department in Danville, Illinois, says that one of the most common misconceptions of business owners is that “It can’t happen to me.” In police work, Dunham’s learned that no matter who you are, where your business is, or who you know, crime can and will happen anywhere. “Society today is one where the criminals, drug addicts, etc. wait for you, the business owner, to let your guard down, and take advantage of the situation,” Dunham says. “Taking a few simple precautions can be the difference between another day at the office, and becoming a victim. Something as simple as not taking deposits to the bank at the same time each day, or having more than one person leaving the rink at closing time, can discourage any criminal activity.” Dunham suggests introducing the Run Hide Fight model to your staff. The U.S. Department of Homeland Security breaks this down into three actions: •

RUN – Have an escape route and plan in mind; leave your belongings behind; keep your hands visible.

HIDE – Hide in an area out of the shooter’s view;

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HOW TO RESPOND

WHEN AN ACTIVE SHOOTER IS IN YOUR VICINITY QUICKLY DETERMINE THE MOST REASONABLE WAY TO PROTECT YOUR OWN LIFE. CUSTOMERS AND CLIENTS ARE LIKELY TO FOLLOW THE LEAD OF EMPLOYEES AND MANAGERS DURING AN ACTIVE SHOOTER SITUATION. 2. Hide

1. Run

3. Fight

• Have an escape route and plan in mind

• Hide in an area out of the active shooter’s view.

• As a last resort and only when your life is in imminent danger.

• Leave your belongings behind

• Block entry to your hiding place and lock the doors

• Attempt to incapacitate the active shooter

• Keep your hands visible

CALL 911 WHEN IT IS SAFE TO DO SO

• Act with physical aggression and throw items at the active shooter

HOW TO RESPOND

WHEN LAW ENFORCEMENT ARRIVES ON THE SCENE

1. HOW YOU SHOULD REACT WHEN LAW ENFORCEMENT ARRIVES: • Remain calm, and follow officers’ instructions

• Avoid pointing, screaming and/or yelling

• Immediately raise hands and spread fingers

• Do not stop to ask officers for help or direction when evacuating, just proceed in the direction from which officers are entering the premises

• Keep hands visible at all times • Avoid making quick movements toward officers such as

attempting to hold on to them for safety

2. INFORMATION YOU SHOULD PROVIDE TO LAW ENFORCEMENT OR 911 OPERATOR: • Location of the victims and the active shooter • Number of shooters, if more than one • Physical description of shooter/s

• Number and type of weapons held

by the shooter/s

• Number of potential victims at the location

RECOGNIZING SIGNS

OF POTENTIAL WORKPLACE VIOLENCE

AN ACTIVE SHOOTER MAY BE A CURRENT OR FORMER EMPLOYEE. ALERT YOUR HUMAN RESOURCES

DEPARTMENT IF YOU BELIEVE AN EMPLOYEE EXHIBITS POTENTIALLY VIOLENT BEHAVIOR. INDICATORS OF

POTENTIALLY VIOLENT BEHAVIOR MAY INCLUDE ONE OR MORE OF THE FOLLOWING:

• Increased use of alcohol and/or illegal drugs • Unexplained increase in absenteeism, and/or vague physical complaints • Depression/Withdrawal • Increased severe mood swings, and noticeably unstable or emotional responses • Increasingly talks of problems at home • Increase in unsolicited comments about violence, firearms, and other dangerous weapons and violent crimes

Contact your building management or human resources department for more information and training on active shooter response in your workplace.

Active Shooter Preparedness is an important topic that every business owner must discuss with employees. Materials, webinars, pocket guides, posters, etc. are available for download at www.dhs.gov/active-shooter-preparedness for your skating center’s use. 66 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


there is always the possibility of lawsuits, and bad Dunham says. “Initiate a lockdown, and call law publicity,” Dunham says. “It seems that a headline enforcement. Some signs to look for include reading, ‘local business owner stops active shooter,’ subjects sweating profusely, looking around for • FIGHT – As a last resort and only when is better than ‘multiple casualties reported at local cameras, wearing long coats when the weather your life is in imminent danger, attempt to doesn’t call for it, agitation, and attempting to business.’” incapacitate the shooter; act with physical conceal items in their pockets or waistbands.” He does caution that no matter what happens, aggression and throw items at the active Dale Brown, owner of Detroit Threat when law enforcement arrives on the scene, “your shooter. Management Center, specializes in urban hands better be empty when I come through the Dunham says that rink owners should also survival, tactical training and community safety, door.” Officers responding to such a situation invite local law enforcement to conduct training emphasizes the importance of using psychology, have no idea who is the good guy and who is the scenarios within their business to better prepare bad guy, so if you have a gun in your hands when law and skill, to create non-violent outcomes. them for this type of incident. It’s not something they arrive nothing good will come from it. Brown trains individuals and business owners you want to think about, but it’s an imperative how to look for signs, from a psychological point According to the U.S. Department of Justice discussion in today’s reality that must be had. of view. Federal Bureau of Investigation study, in an Rink owners can also develop their own action active shooter scenario, the average length of “When you see them physically begin to sweat plans, such as having access to the lighting and the incident is over within five minutes or less, for no reason, if it’s not hot, you’ll see them look PA system from more than one location within whether ended by someone utilizing conceal around frantically, avoiding eye contact,” Brown the facility. carry, the perpetrator taking their own life, or law says. “They’re talking to you, but they’re not enforcement taking action, 60 percent of active “Given this situation, the white lights need looking at you directly. They’re looking for people shooter incidents ended prior to law enforcement (to be) turned on within the building, the who might interfere in their robbery or activity. arriving. Approximately 97 percent of incidents music needs turned off, and clear and concise One foot forward, one foot back, that’s the bladed announcements need to be made,” Dunham says. involved only one shooter, with less than four position. They’re about to attack someone. These percent of incidents involving a female assailant. are some of the things we teach in our seminars.” The announcements might include alerting Most important of all, the rink owner needs to everyone of the situation, details of the shooter’s Another thing to watch for is someone whose provide a safe and secure establishment. This may location inside the rink, what they are wearing, head is bent forward in an extreme position, tilted require some changes to your business model. and what the staff requires or needs the patrons so far forward, you can see the whites of their to do. If at all possible, evacuate the building, and eyes. Dunham suggests achieving this through bag keep everyone safe. and coat checks at the door. Posting Dunham adds, if the shooter is near an entrance, the staff needs to usher the patrons to a signage advising of different exit. When running is not an option, the this, which could be enough in itself staff needs to know ahead of time where a safe to prevent anyone place for cover (protection) can be found. from attempting “The patrons will follow the lead of the ™ ® to carry out an employees, which is why prior planning is attack. Additionally, imperative,” Dunham says. · strong & durable · water & tear-resistant · economical ensuring that the As a last result, and only if absolutely necessary, re-entry process is the same each they should fight. time, and even “The quick action of one or many can end the discouraging re-entry situation and eliminate the threat,” Dunham says. by charging each time. You can also What responsibilities do business owners A special security feature is included in several of National Ticket’s have if they take matters into their own hands by keep all entry/exit wristbands made of Tyvek® at no extra charge! The security feature doors secured. carrying a concealed weapon? What repercussions becomes visible with a black light. 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Box 547 the swift reaction to the situation, at the end of Shamokin, PA 17872 USA outside, prevent the day, the goal is for everyone to go home safely. those subjects from P: 800.829.0829 or 570.672.2900 F: 800.829.0888 or 570.672.2999 entering the facility,” “Just like every other incident in a business, block entry to your hiding place and lock the doors; silence your cellphone.

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Volume 25 - Issue 1 / Roller Skating Business Magazine / 67


“That position is extreme malevolence,” Brown says. “That person is psychologically conditioned for attack.”

that purpose, may be encouraged by the owner.

“There’s also some other options…everything from using smoke, tear gas, (and) using smoke Another thing a rink owner should watch for is to cloud the area so that it’s harder for an active people doing reconnaissance, asking silly questions shooter to shoot people,” Brown says. “Adding (“How many people do you have working here?”), more sound or less sound to confuse the individual that’s shooting. Having established positioning themselves near exits, or trying to procedure for the staff.” control an exit. These are signs of potential trouble ahead. Restricting access to unsecured Moreover, the layout of the building is areas with an emphasis on outside security is important. For example, you might have certain important. parts of the building you want to keep customers away from. With plenty of variables, the general “Once they see you’re in control of your consensus is, if you can get out, get out if you environment, of your building, of your parking can’t, you can barricade yourself in place. lot outside, then that’s what stops the violent gangs from actually feeling like they come onto “Most importantly, call 911 and take cover,” the property and create problematic conditions,” Brown says. “Staying on the ground, if there’s no Brown says. physical cover in the area.” In general, Brown adds, it’s vital to control By staying on the ground, Brown adds, it’s the outside more so than the inside, because the harder to be shot. Also, you’re out of the line outside will leave to problems inside. From legal of sight and in many cases, the ground acts as a liability issues, it makes sense to have the larger natural defense against bleeding out; it helps to security inside, however, you are creating more save lives. Having pressure against the gunshot violent encounters by not securing your outside wounds. Having a first aid kits readily available perimeter, Brown says. throughout the facility and having staff trained in A rink owner should consider having a security first aid wound management is also vital. staff onsite, Brown says. They should be trained A lot of times where mass casualty events take specifically on how the owner would like things place, you can save lives simply by applying gauze managed. If it’s unarmed security, they could use to the bullet holes, keeping the blood inside, locking of the doors, sheltering the employees, creating conditions where an individual doesn’t locking people in small spaces so less people are die from hypovolemic shock, which is a direct exposed to gunfire. result of a wound cavity. In other cases, you may want the security “It’s not getting shot, it’s actually bleeding out trained to engage the active shooter. Hiring offthat’s a major problem,” Brown says. “Pistols shoot duty police officers, or one officer specifically for

at some 3,000 feet per second, rifles shoot at over 3,000 feet per second. The difference is that a pistol creates a short-term wound cavity, (with) minimal bleeding – survivability is high.” By contrast, rifles and shotguns create larger wound cavities which create more bleeding, hypovolemic shock sets in quicker, causing people to die sooner. “What’s critical is wound care,” Brown says.

What to do During a Tornado Threats not only come from within, but from the very elements themselves. Tornados in particular can be challenging for rink owners. Understanding how to deal with them – before and after – is key to survival. According to the Red Cross, a tornado checklist should include: •

Practice tornado drills

Have your safe room reinforced

Prepare for high winds by removing diseased and damaged limbs from trees

Listen to local news or NOAA Weather Radio

Move to the safest place (underground shelter, basement, or safe room)

The U.S. Department of Labor says: “Planning for tornadoes requires identifying a place to

Tornado Activity by County: 1996-2013

KNOW THE RISK Frequency of *F3 or EF3 or greater tornados 4-7 1-3 F2 or EF2 or smaller No recorded tornadoes *The F-Scale (or Fujita Scale) was replaced with the EF-Scale (or Enhanced Fujita Scale) in 2007.

68 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


together. This can be achieved by requiring all patrons to purchase skate rental, and not allowing them to just walk around.

take shelter, being familiar with and monitoring your community’s warning system, and establishing procedures to account for individuals in the building. Employers may need to obtain additional equipment and/or resources (e.g. Emergency Supply Kits) identified in the plan. In addition, workers need to be trained and plans need to be practiced to ensure that personnel are familiar with what to do in the event of a tornado.”

“Give them the option of skating, or leaving. Some businesses have even banned patrons wearing ball caps all together. Graffiti in and around the property is also a useful tool to identify gang problems. This should immediately be removed, and monitored for future incidents.” Dunham suggests contacting your local law enforcement for information related to local gangs.

Dunham’s advice is to usher all patrons to an interior portion of the building. “Keep everyone away from windows and doors, possibly utilizing bathrooms and closets or storage rooms,” he says. “Hope and pray for the best. Following the disaster, the staff should assist in locating all customers, and administering aid where needed.” “If you’re dealing with a tornado, one of the things you can do in a roller rink is you create barriers internally,” Brown says. You can help create smaller spaces with lockers and other fixed items that can help block caving in of the structure. Removal of the roof. Creating smaller spaces. Lockers that are metal. Part of the foundation of the building. You can take refuge in there. It’s a larger structure with a big open space, which creates a vacuum which can suck the roof off the roller rink, and with it, the patrons.”

Gangs and Your Business Because roller skating has a definite youth appeal, it’s not surprising that rinks have occasionally been targeted for violence, or that it might erupt on the premises. Gangs are often at the center. Federal law defines the term “criminal street gang,” as an ongoing group, club, organization, or association of 5 or more persons, according to the National Gang Center (NGC). Youth.gov has these statistics regarding gangs: •

Between 1998 and 2009, gang members were overwhelmingly male with less than ten percent of total gang members being female.

While the majority of gang members are adults, as of 2008, two out every five gang members are under 18, as reported by law enforcement

In 2009, larger cities and suburban counties accounted for the majority of gang-related violence and more than 96

www.rollerskating.org

In many situations involving skating rinks, youth tends to gravitate towards them, Brown says, so he recommends saturating the area with law enforcement and security in overt-marked vehicles prior to the release of all the young people – it’s vital to have that saturation at the end of the night. Brown understands that it might be an extra expense for the rink owner, but over time the expense pays for itself ten-fold. The outside of your rink is your best defense.

percent of all gang homicides. •

During 2009-2012, cities with 100,000 or “Flooding the areas with light. Using sounds more persons saw gang-related homicides and sirens outside,” Brown says. “The skating rink increase by 13 percent can have an alarm sound…whatever it is, it needs • The prevalence of youth under 18 in to fill the air as well as spotlights, making it as gangs is higher in smaller cities and rural inhospitable as possible. They should not want to communities where gang problems are less stay in the skating rink (or outside). Otherwise, established, compared to larger cities what happens is you have a clustering, which leads to the conflicts, which leads to the escalation and In a report called “Gangs in Schools: violence.” Recognizing Street Gangs,” the study found that the average age of a gang member ranged from 14 to 24 years old. The most popular are the Crips and Bloods. According to Dunham, when dealing with gangs and gang affiliation, there are traditional gangs such as Latin Kings, Gangster Disciples, Vice Lords and others, which typically had specific colors and symbols. However, the trend today appears to be subsets of these gangs, and with that, new gang names. The members will typically wear similar clothing, including the same colors, teams, and styles. The business owners and employees should develop sources, where high school and even middle school students can inform them of the current local gangs. These students can notify you of gangs that work together, and gangs that have “beef ” with each other. If you begin to notice several gang members frequenting the establishment, you should pay attention.

The Follow-up

When events occur, the more prepared you are, the better the outcome. “Following an incident, the owner needs to be forthcoming with information, and security footage to assist law enforcement,” Dunham says. “Also helpful would be helping to identify witnesses, in the event they have already left the property prior to speaking with Law Enforcement. Like everything in Law Enforcement today, the public wants and needs transparency.” As for HR, they should help coordinate with law enforcement to obtain security footage, names of patrons and employees. “Given the environment today, law suits will be forthcoming, so contacting and updating the insurance company would also be necessary,” Dunham says.

“This doesn’t necessarily mean you will have problems, but the propensity for violence can certainly increase,” Dunham says. “Be vigilant, and discourage the gang members from huddling Volume 25 - Issue 1 / Roller Skating Business Magazine / 69


Contact Jim McMahon, Executive Director of the Roller Skating Association International at 317-347-2626 Ext. 104 or jmcmahon@rollerskating.com to register your rink!


NEWS & COMMENTARY

Roller Skating news, videos, celebrities & more

buzz

Roller Skating Theme Central to New Disney Show “Soy Luna” Soy Luna, or “I’m Moon” is a television series for Argentinian children produced in collaboration with the Disney Channel in Latin America. The story, similar to a majority of American and British Disney shows for tweens, combines romance, comedy and drama. The lead character, Mexican actress Karol Sevilla, plays Moon Valente, a girl who aspires to become a professional figure roller skater. With a cast of other kids, all of whom roller skate, this show began production in the summer of 2015 and first aired on March 14, 2016. The show became so popular that it has now been renewed for a second season and has aired in 38 countries with hopes to expand to the United States.

Photo Credit: Disney Channel LAVEVO

Angel Olsen New Music Video, Shut Up Kiss Me, Features Roller Skating Angel Olsen is an American folk and indie rock singer and guitarist who was raised in St. Louis, MO and has been releasing albums throughout the last several years. Her recent music video, Shut Up Kiss Me, has her dubbed Queen of the roller rink. Her new video and song has been talked about in everything from Spin Magazine to Rolling Stone Magazine to NPR and is making waves across the folk music scene.

Roller Skating Association Represented at City of Riverside California’s Spring Into Health event The Roller Skating Association’s Public Information Committee recently collaborated with skating centers in California and Candice Heiden, a former World Team member and active coach (she even skated alongside Gwen Stefani in her recent music video) to participate in Spring into Health at Arlington Park in Riverside, California. With thousands of visitors, the RSA and the roller skating industry was able to hand out posters, materials and roller skating fitness facts to families throughout the day!

72 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


NEWS & COMMENTARY

Jenna Tower Performs at Miss Outstanding Teen California with Roller Skating Skit - And Wins! Jenna Tower is a 16 year old junior at Pacifica High School and a member of the national championship dance team at Pacific for two years after dancing since she was 11. At the young age of five, she strapped on a pair of skates and has since been a three-time National Roller Skating Champion. This year, she roller skated her way into winning the title of Miss California Outstanding Teen. Congratulations Jenna! To see the video in its entirety visit www.facebook.com/mommytower/posts/10155026647567222

Photo Credit: Vida en el valle

Roller Skating Duo Heading to Nationals A big congrats to roller skating partners, Eric Mical and Natalie Barros, two skaters who participated in the South Eastern Region Figure Skating Championships in Greensboro, NC where Eric placed second, moving him to the 2016 U.S. National Figure Skating Championships in Lincoln, Nebraska. Natalie took first place in the singles event and both placed first in the pairs competition. Big kudos to Ron Fitzgerald for coaching them at the Laurel Skating Center. Good luck, kids!

Photo Credit: Lo Show dei Record

Roller Skating Team Sets Guinness World Record The Guiness World Records Italian Show featured the Shenyang Jinying Youth Acrobatics Troupe from China for the most roller skating spins performed hanging by the neck in 30 seconds with a team of four people - a total of 183 spins. To see the video visit: https://youtu.be/kxpaN-DBEdI

Photo Credit: Billboard.com Photo Credit: istockphotos.com

New Skating Center Planned for Burnley (UK) A new roller skating center is in the pipeline for Burnley, with a part of an area being earmarked for a venture by GetYourSkatesOn LTD after a long borough-wide search. The center would boast a soft play area for younger kids, as well as a cafeteria that will give residents jobs and keep families active throughout the year. For more information on GYSO visit http://gysoleisure.co.uk.

www.rollerskating.org

Music Videos Making Huge Comeback Music videos were the hottest thing in the ‘80s and ‘90s, but as digital technology took over, they lost their appeal. Things are changing, however, with pop stars re-inventing the music video scene with show-stoppers like Beyonce, Kanye, Rihanna, Radiohead, Meghan Trainor and, yes, Gwen Stefani in her music video Make Me Like You featuring roller skating as part of its theme.

Volume 25 - Issue 1 / Roller Skating Business Magazine / 73


CONNECTIONS

2016 RSA Affiliate Member Listings The companies listed below are “RSM” members of the Roller Skating Association International who provide goods and services to the roller skating industry. Company information is updated in each issue of RSB for your reference. If your firm services the roller skating industry and you would like information about becoming a member, or you are a current member needing to update your information, call the Association headquarters at 317-347-2626 Ext. 108. If you would like an additional listing under another RSM category, there is a charge of $125 per additional category. Information below is as provided on 2016 RSM renewals. Changes and category updates must be made with Thomas at membership@rollerskating.com.

COMPUTER TECHNOLOGY OCCASION Contact: Eric Di Silvestro Mailing Address: 321 N. Clark Chicago, IL 60654 Phone: 312-620-7275 eric@occsn.com www.getoccasion.com

PARTY CENTER SOFTWARE Contact: Scott Drummond Mailing Address: 1010 Camerado #206 Cameron Park, CA 95682 Phone: 888-804-1166 sales@partycentersoftware.com www.partycentersoftware.com

PARTYWIRKS.COM Contact: Larry McLean Mailing Address: 9450 SW Gemini Dr. Suite 30375 Beaverton, OR 97008 Phone: 877-345-4012 larry@partywirks.com www.partywirks.com

PATHFINDER SOFTWARE/ CENTEREDGE SOFTWARE Contact: Johnny Loftin Mailing Address: PO Box 1359 5050 Durham Road Roxboro, NC 27573 Phone: 336-598-5934 Fax: 336-598-7562 mmayer@centeredgesoftware.com www.centeredgesoftware.com

PLACEFULL Contact: Kelsey Teel Mailing Address: 122 S Jackson St #310 Seattle, WA 98104 Phone: 206-624-0295 Fax: 206-624-0295 hello@placefull.com http://www.placefull.com

TIMES TWO TECHNOLOGY Contact: Kendall Cabe Mailing Address: 8 W. Campbell St. Suite 200 WA Arlington Heights, IL 60005 Phone: 708-497-9896 kendall.cabe@timestwotechnology.com www.timestwotechnology.com

TRUSTWORKZ, INC. Contact: Kevin Ekmark Mailing Address: PO Box 379 1025 Rose Creek Dr. Ste. 620 Woodstock, GA 30189 Phone: 770-615-3275 Fax: 888-624-8767 denise@trustworkz.com www.TrustWorkz.com

CONSULTING & RINK PLANNING RC SPORTS INC. Contact: Ronald Creten Mailing Address: 9910 Lakeview Ave Lenexa, KS 66219 Phone: 414-559-1121 Fax: 913-894-5179 ron@rcsports.com www.rcsports.com

LEISURE SERVICES ASSOCIATES INC. Contact: Edward Wankel Mailing Address: PO Box 6002 St. Marys, GA 31558 Phone: 631-445-8798 Fax: 912-439-3280 lsagolf@optonline.net

COSTUMES

FINANCING/FINANCIAL PLANNING CFG WEALTH MANAGEMENT SERVICES Contact: Michael Puckett Mailing Address: 9840 Westpoint Drive Suite 150 Indianapolis, IN 46256 Phone: 239-784-6861 Fax: 317-579-2440 mpuckett@cfgwms.com www.cfgwms.com

LIVE OAK BANK Contact: Ben Jones Mailing Address: 1741 Tiburon Dr. Wilmington, NC 28403 Phone: 303-325-4131 sarah.carroll@liveoakbank.com www.liveoakbank.com

FLOOR, MATERIALS AND INSTALLATIONS ASTRO CARPET MILLS Contact: Edward Hurney Mailing Address: PO Box 1483 Chatsworth, GA 30705 Phone: 800-542-4189 Fax: 706-259-9684 ed@astrocarpetmills.com www.astrocarpetmills.com

FLAGSHIP CARPETS Contact: Jane Farrell Mailing Address: PO Box 1779 Calhoun, GA 30703 Phone: 800-848-4055 Fax: 706-276-0823 jfarrell@flagshipcarpets.com www.neoncarpets.com

MASK US INC

FLOOR SYSTEMS

Contact: David Bragg Mailing Address: 3121 Main Street, Suite F Chula Vista, CA 91911 Phone: 619-476-9041 Fax: 619-476-7346 info@maskus.com www.maskus.com

Contact: Kim Wall Mailing Address: 4517 Industrial Road Fort Wayne, IN 46825 Phone: 260-484-7746 Fax: 260-484-7799 kim@floorsystemsinc.com www.floorsystemsinc.com

OMEGA PATTERN WORKS Contact: Kristin Messick Mailing Address: PO Box 1483 Chatsworth, GA 30705 Phone: 800-241-4908 Fax: 866-375-8633 marsha@marquisind.com www.omegapatternworks.com

RINK-COTE/ PORT CITY PAINTS Contact: Roy Spencer Mailing Address: 1250 9th Ave Muskegon, MI 49440 Phone: 231-726-5911 Fax: 231-722-4081 muskegon@repcolite.com www.repcolite.com

ROLL-ON FLOOR PRODUCTS Contact: Joseph Nazzaro, Jr. Mailing Address: PO Box 1778 Hurst, TX 76053 Phone: 800-243-3900 Fax: 817-354-6393 joenazzaro@aol.com www.roll-on.com

SKATE/ ICE COURT Contact: Nicholas Johannes Mailing Address: PO Box 1043 Isle of Palms, SC 29451 Phone: 843-884-0603 info@icecourt.com www.icecourt.com

SOUTHEASTERN SKATE SUPPLY #2 Contact: David Ramsey Mailing Address: PO Box 336 Mableton, GA 30126 Phone: 800-241-8060 Fax: 770-944-8589 david@seskate2.com www.seskate.com

74 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


CONNECTIONS TITE COAT INTERNATIONAL Contact: Vicki Gray Mailing Address: 5365 Dorsey Evergreen Rd. Fulton, MS 38843 Phone: 800-442-8483 Fax: 662-862-6100 owner@titecoat.com www.titecoat.com

MEADOWBROOK INSURANCE GROUP Contact: Nancy Clay Mailing Address: 11880 College Blvd, Ste 500 Overland Park, KS 66210 Phone: 913-266-5325 Fax: 877-892-4574 nclay@meadowbrook.com www.wcpolicy.com/rsa

INSURANCE HANASAB INSURANCE SERVICES INC. Contact: Robert Ferrer Mailing Address: 625 S Fairfax Ave Los Angeles, CA 90036 Phone: 323-782-8454 Fax: 323-978-2452 robert@hanasabinsurance.com www.hispcs.com

LEGAL SERVICES ANSELMI & MIERZEJEWSKI PC Contact: Kurt Anselmi Mailing Address: 1750 South Telegraph Rd Suite 306 Bloomfield Hills, MI 48302 Phone: 248-338-2290 Fax: 248-338-4451 kanselmi@a-mlaw.com www.a-mlaw.com

HEARTLAND AGENCY INC Contact: Becky Thurman Mailing Address: 6808 N Barr Oklahoma City, OK 73132 Phone: 405-789-2733 bltheartland@coxinet.net www.heartlandagencyinc.com

JBL TRINITY GROUP LTD Contact: Anthony Profaci Mailing Address: 50 First Avenue Atlantic Highlands, NJ 7716 Phone: 800-925-7465 anthonyprofaci@jbltrinity.com www.skatinginsurance.com

MUSIC BMI Contact: Teresa Stafford-Scherer Mailing Address: 10 Music Square East Nashville, TN 37203 Phone: 615-401-2000 Fax: 615-401-2874 tscherer@bmi.com www.bmi.com

NOVELTY ITEMS/REDEMPTION PRODUCTS A & A GLOBAL INDUSTRIES Contact: Erin Roach Mailing Address: 17 Stenerson Lane Cockeysville, MD 21030 Phone: 800-638-6000 Fax: 800-800-1110 eroach@aaglobal.com www.aaglobal.com

COAST TO COAST ENTERTAINMENT Contact: Gary Balaban Mailing Address: 1000 Towbin Ave Lakewood, NJ 8701 Phone: 732-238-0096 Fax: 732-238-4404 gary@coastentertainment.com www.cranemachines.com

FUN EXPRESS Contact: Lae Phonephakdy Mailing Address: 4206 S. 108th St Omaha, NE 68137 Phone: 800-875-8494 Fax: 800-228-1002 laep@funexpress.com www.funexpress.com

FUNTASTIC NOVELTIES, INC.

Contact: Kris Wall Friesner Mailing Address: 4515 Industrial Road Fort Wayne, IN 46825 Phone: 260-482-1566 FEC MUSIC Fax: 260-482-1568 Contact: Jim Juniper kris@funtasticnovelties.com Mailing Address: 787 Adelaide St. North www.funnov.com Suite 2 K.L. OWENS & ASSOCIATES LLC London, ON 0 Contact: Karen Owens GLOWORKS Phone: 866-684-8324 Mailing Address: 309 Bouldercrest Way Contact: Joe Iacona sales@fecmusic.com Woodstock, GA 30188 Mailing Address: 23133 Schoenherr http://www.fecmusic.com Phone: 770-855-4723 Road Fax: 866-845-5081 Warren, MI 48089 SESAC INC karen@klowensassociates.com Phone: 800-809-4569 Contact: Bill Lee www.klowensassociates.com Fax: 586-840-4996 Mailing Address: 55 Music Square East joe@gloworks.com Nashville, TN 37203 MCGOWAN INSURANCE www.gloworks.com Phone: 615-320-0055 Contact: Rick D’Aprile Fax: 615-321-6292 Mailing Address: 20595 Lorain Road RHODE ISLAND NOVELTY blee@sesac.com Fairview Park, OH 44126 Contact: Dan Highcove www.sesac.com Phone: 440-333-6300 Mailing Address: PO Box 9278 rdaprile@mcgowaninsurance.com Fall River, MA 2720 www.mcgowaninsurance.com Phone: 774-365-6120 Fax: 508-675-9406 dhighcove@rinovelty.com www.rinovelty.com

www.rollerskating.org

THE STUFF SHOP Contact: Mike Hill Mailing Address: 111 Triple Diamond Blvd North Venice, FL 34275 Phone: 800-860-8474 Fax: 941-480-1899 mike@stuffshop.com www.stuffshop.com

THEISEN VENDING CO Contact: Anita Bennett Mailing Address: 2335 Nevada Ave North Golden Valley, MN 55427 Phone: 612-827-5588 Fax: 612-827-7543 judi@theisenvending.com www.theisenvending.com

VIRGINIA TOY AND NOVELTY COMPANY Contact: Shizuka Benton Mailing Address: 2503 Squadron Ct. Virginia Beach, VA 23453 Phone: 757-313-7000 Fax: 757-313-7007 tom@virginiatoy.com www.virginiatoy.com

SURESHOT REDEMPTION Contact: Sondra Doyle Mailing Address: 1500 South Hellman Avenue Ontario, CA 91761 Phone: 909-923-5700 Fax: 909-923-7909 SondraD@folandgroup.com www.sureshot-redemption.com

PARTY SUPPLIES NORTHWEST ENTERPRISES Contact: Gordon Vong Mailing Address: 900 Lunt Ave. Elk Grove Village, IL 60007 Phone: 847-806-0034 Fax: 847-806-0577 gordonv@nwparty.com www.nwparty.com

PARTY SUPPLIES REBECCA’S Contact: Joseph Nazzaro, Jr. Mailing Address: Po Box 1778 Hurst, TX 76053 Phone: 800-777-2235 Fax: 817-354-6393 joseph@rebeccas.com www.rebeccas.com

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CONNECTIONS SURESHOT REDEMPTION Contact: Sondra Doyle Mailing Address: 1500 South Hellman Avenue Ontario, CA 91761 Phone: 909-923-5700 Fax: 909-923-7909 SondraD@folandgroup.com www.sureshot-redemption.com

INTERNATIONAL PLAY COMPANY INC. Contact: Kathleen Kuryliw Mailing Address: 215-27353-58th Crescent Langley, BC V4W 3W7 Phone: 604-607-1111 Fax: 604-607-1107 sales@iplayco.com www.iplayco.com

SOUTHEASTERN SKATE SUPPLY #2

LASER BLAST

Contact: David Ramsey Mailing Address: PO Box 336 Mableton, GA 30126 Phone: 800-241-8060 Fax: 770-944-8589 david@seskate2.com www.seskate.com

Contact: Carla Ewald Mailing Address: 6118 Gotfredson Rd Plymouth, MI 48170 Phone: 877-338-7889 Fax: 734-418-2017 mike@laser-blast.com www.laser-blast.com

PLAY EQUIPMENT AND LASER TAG AMAZING PLAY DESIGN Contact: Darrell Weaver Mailing Address: 8775 SW Timberlake Dr. Lathrop, MO 64465 Phone: (816) 935-3635 amazingplayllc@yahoo.com http://www.amazingplaydesign.com

ARC LASER TAG ARENAS Contact: Lathan Gareiss Mailing Address: 5450 Lee Street Lehigh Acres, FL 33971 Phone: 888-514-0283 lathan@arclta.com http://www.arclta.com

CREATIVE WORKS INC. Contact: Kimberly Schilling Mailing Address: 350 Bridge St. Mooresville, IN 46158 Phone: 317-834-4770 Fax: 317-834-4771 marketing@thewoweffect.com www.thewoweffect.com

INDOOR PLAYGROUNDS INTERNATIONAL Contact: Julie Caricato Mailing Address: 2800 Sweetwater Ave Suite A101 Lake Havasu City, AZ 86406 Phone: 866-856-9778 Fax: 866-856-9778 juliec@indoorplaygroundsintl.com www.indoorplaygroundsintl.com

LASERTAG.COM BY ZONE LASER TAG, INC. Contact: Erik Guthrie Mailing Address: 4610 Ingleside Lane Indianapolis, IN 46227 Phone: 866-966-3797 Fax: 317-783-3711 erik@lasertag.com www.lasertag.com

PLAYSMART Contact: Gary Boots Mailing Address: 107 North Missouri Sedalia, MO 65301 Phone: 217-221-4031 Fax: 660-829-0526 gboots@playsmart.com www.playsmart.com

RIDE DEVELOPMENT COMPANY Contact: Tamara Dean Mailing Address: PO Box 40 Independence, OR 97351 Phone: 503-606-4438 Fax: 503-606-4436 RDCcars@aol.com www.bumpercar.com

ROLLER SKATE MANUFACTURERS ATOM SKATES Contact: Josh Haagen Mailing Address: 3306 E. Washington Street Phoenix, AZ 85034 Phone: 602-275-3271 Fax: 602-275-5895 Info@atomskates.com www.atomskates.com

BONT SKATES

ROLLER DERBY SKATE CORP

Contact: Debbie Rice Mailing Address: 10672 Billings St. Orlando, FL 32832 Phone: 225-603-6588 debbie@bont.com www.bont.com

Contact: Will Marion Mailing Address: PO Box 249 Litchfield, IL 62056 Phone: 217-324-3961 Fax: 217-324-2213 wmarion@rollerderbyskates.com www.rollerderby.com

CHICAGO SKATES/NATIONAL SPORTING GOODS

SKATES US, INC.

Contact: Joel Aranson Mailing Address: 376 Hollywood Ave. Fairfield, NJ 7004 Phone: 800-242-7476 Fax: 973-276-8419 skater@chicagoskates.com www.chicagoskates.com

Contact: David Ripp Mailing Address: 415 West Eaton Pike Richmond, IN 47374 Phone: 765-935-7477 Fax: 765-935-7033 david.ripp@skatesUS.com www.SkatesUS.com

CRAZY SKATE COMPANY

SURE GRIP INTERNATIONAL

Contact: Trent Carter Mailing Address: 7345 Mission Gorge Rd. Suite K San Diego, CA 92120 Phone: 619-519-9982 Fax: 619-794-0330 contact@crazyskateco.com www.crazyskateco.com

Contact: Jim Ball Mailing Address: 5519 Rawlings Ave South Gate, CA 90280 Phone: 800-344-3331 Fax: 562-923-6965 skates@suregrip.com www.suregrip.com

GOLDEN HORSE RENTALS/LW SKATES Contact: Walt Hedrick Mailing Address: 4004 Cedar Creek Ct. Arlington, TX 76016 Phone: 817-781-1898 waltskate@yahoo.com www.usedrentalskates.com

KL NEW GENERATION SPORT PRODUCTS INC. Contact: Mandy Liang Mailing Address: 2173 W. 7th St. Brooklyn, NY 11223 Phone: 917-703-8817 Fax: 347-708-9618 info@klskates.com http://www.klskates.com

REVERSE SPORTS INC Contact: Joey Barbera Mailing Address: 18531 Wessex St San Diego, CA 92128 Phone: 310-350-9701 joey@reversesports.com

RIEDELL SKATES INC Contact: Bob Riegelman Mailing Address: 122 Cannon River Ave N Red Wing, MN 55066 Phone: 651-388-8251 Fax: 651-385-5500 margie@riedellskates.com www.riedellskates.com

SOUTHEASTERN SKATE SUPPLY #2 Contact: David Ramsey Mailing Address: PO Box 336 Mableton, GA 30126 Phone: 800-241-8060 Fax: 770-944-8589 david@seskate2.com www.seskate.com

ROLLER SKATES & DISTRIBUTORS MOTA SKATES 16548 E. Laser Drive. Unit 1 Fountain Hills, AZ 85268 Phone: 480-292-7834 Fax: 360-888-4693 www.motaskates.com

RC SPORTS INC. Contact: Ronald Creten Mailing Address: 9910 Lakeview Ave Lenexa, KS 66219 Phone: 414-559-1121 Fax: 913-894-5179 ron@rcsports.com www.rcsports.com

SOUTHEASTERN SKATE SUPPLY INC Contact: Glenn Ramsey Jr Mailing Address: PO Box 12448 Roanoke, VA 0 Phone: 800-444-7528

76 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


CONNECTIONS Fax: 540-342-7873 info@seskate.com www.seskate.com

SOUTHEASTERN SKATE SUPPLY #2 Contact: David Ramsey Mailing Address: PO Box 336 Mableton, GA 30126 Phone: 800-241-8060 Fax: 770-944-8589 david@seskate2.com www.seskate.com

ROLLER SPORTS USA ROLLER SPORTS Contact: Richard Hawkins Mailing Address: 4730 South Street Lincoln, NE 68506 Phone: 402-483-7551 Fax: 402-483-1465 rhawkins@usarollersports.org www.usarollersports.org

SKATING APPAREL DURACART USA LLC Contact: Michael DiPietro Mailing Address: 150 W. Berks St. Philadelphia, PA 19122 Phone: (717) 633-0011 Fax: (717) 633-0012 michael@pennscale.com http://www.duracart.com

EXPERT HOSIERY, LLC Contact: Abid Sheikh Mailing Address: 45 Industrial Park Rd. Siler City, NC 27344 Phone: 919-799-7707 Fax: 919-799-7717 info@experthosiery.com www.funtimefootwear.com

SNACK BAR EQUIPMENT & SUPPLIES AUTOFRY/MULTICHEF - MOTION TECHNOLOGY Contact: Bess Wightman Mailing Address: 10 Forbes Road Northborough, MA 1532 Phone: 800-348-2976 Fax: 208-393-5750 bcouture@mtiproducts.com www.MTIproducts.com

www.rollerskating.org

GOLD MEDAL PRODUCTS COMPANY Contact: John Evans Mailing Address: 10700 Medallion Drive Cincinnati, OH 0 Phone: 800-543-0862 Fax: 800-542-1496 info@gmpopcorn.com www.gmpopcorn.com

MINI MELTS OF AMERICA, INC. Contact: Raj Gulati Mailing Address: 245 Asylum St. Norwich, CT 6360 Phone: 860-889-7300 Fax: 860-887-1033 raj.gulati@minimelts.com www.minimelts.com/vending

PEPSI-COLA COMPANY Contact: Patrick Hunt Mailing Address: Attn: Paula Garcia 7701 Legacy Drive Plano, TX 75024 Phone: 972-312-0059 Fax: 502-479-1630 patrick.hunt@pepsico.com www.pepsiworld.com

QUIK N’ CRISPY Contact: Paul Artt Mailing Address: 12021 Plano Rd. Suite 160 Dallas, TX 75243 Phone: 972-669-8993 Fax: 972-669-8990 paul@q-n-c.com www.q-n-c.com

STATE FAIR MINI DONUTS Contact: Dan Sher Mailing Address: 1515 Archwood Rd. Minnetonka, MN 55305 Phone: 763-438-2867 Fax: 952-544-6261 dsher@statefairminidonuts.com www.statefairminidonuts.com

SOUND SYSTEMS & LIGHTING ACTION LIGHTING Contact: Al Kottwitz Mailing Address: 310 Ice Pond Rd. Bozeman, MT 59715 Phone: 800-248-0076 Fax: 406-585-3078 allan@actionlighting.com www.actionlighting.com

AUDIO LITE

RINKSIDER

Contact: Terry Maxfield Mailing Address: 701 Graham St. Emporia, KS 66801 Phone: 800-255-1015 Fax: 620-342-3338 terry@audiolite.com www.audiolite.com

Contact: Linda Katz Mailing Address: 2257 E. Broad St. Columbus, OH 43209 Phone: 614-252-3552 Fax: 614-235-3584 rinksider@gmail.com www.rinksider.com

FROGGY’S FOG

TRAINERTAINMENT

Contact: Christopher Markgraf Mailing Address: 302 Rutherford Ln Columbia, TN 38401 Phone: 615-469-4906 sales@froggysfog.com www.froggysfog.com

Contact: Beth Standlee Mailing Address: 6829 Green Leaf Dr. North Richland, TX 76182 Phone: 817-886-4840 beth@trainertainment.net www.trainertainment.net

SPECIAL PRODUCTS & SERVICES CONSUMER ENERGY SOLUTIONS, INC. Contact: Patrick Clouden Mailing Address: 1255 Cleveland St Suite 400 Clearwater, FL 33755 Phone: 866-683-9723 pclouden@cesstaff.com www.consumerenergysolutions.com

VENDING MACHINES AND COIN-OPERATED GAMES ALLSTAR VENDING Contact: Myrna Dorfman Mailing Address: 150 Voyageur Ave. Pointe Claire, QC 0 Phone: 514-426-1690 Fax: 514-426-5644 info@allstarvending.com www.allstarvending.com

AMERICAN CHANGER FUNSLIDES CARPET SKATEPARK Contact: Candy Holsing Mailing Address: 1553 Arona Rd. Irwin, PA 15642 Phone: 724-863-5680 candy@funslidespark.com www.funslidespark.com

Contact: Wayne Snihur Mailing Address: 1400 NW 65th Place Fort Lauderdale, FL 33309 Phone: 954-917-3009 info@americanchanger.com www.americanchanger.com

BAY TEK GAMES, INC. GLOBAL ROOFING COMPANY Contact: JoB LeRay Mailing Address: 2117 Goliad Circle Frisco, TX 75033 Phone: 800-257-3758 Fax: 888-614-9559 info@globalroofingcompany.com www.globalroofingcompany.com

HELIX LEISURE Contact: Ted Parsons Mailing Address: 2015 McKenzie Dr. Suite 106 Carrollton, TX 75006 Phone: 469-521-8000 Fax: 214-260-0976 tedp@embedcard.com www.helixleisure.com

Contact: Holly Hampton Mailing Address: PO Box 978 Pulaski, WI 54162 Phone: 920-822-3951 sales@baytekgames.com www.baytekgames.com

BENCHMARK GAMES Contact: Richard Long Mailing Address: 51 Hypoluxo Rd Hypoluxo, FL 33462 Phone: 561-588-5200 Fax: 561-493-2999 rlong@benchmarkgames.com www.benchmarkgames.com

Volume 25 - Issue 1 / Roller Skating Business Magazine / 77


CONNECTIONS BETSON ENTERPRISES

SHAFFER DISTRIBUTING CO.

Contact: Brian Murphy Mailing Address: 303 Paterson Plank Road Carlstadt, NJ 7072 Phone: 201-438-1300 Fax: 201-438-7246 ajijon@betson.com www.betson.com

Contact: Paul Jones Mailing Address: PO Box 12427 Columbus, OH 43212 Phone: 800-282-0194 Fax: 614-294-1040 pjones@shafferdistributing.com www.shafferdistributing.com

THEISEN VENDING CO GOLD STANDARD GAMES Contact: Mark Robbins Mailing Address: 333 Morton St Bay City, MI 48706 Phone: 989-893-1739 Fax: 989-893-1809 info@gold-standard-games.com www.gold-standard-games.com

PIONEER SALES & SERVICE Contact: Jon Kleiman Mailing Address: Phone: 262-781-1420 Fax: 262-781-4307 jonk@tds.net www.pioneersalesandservice.com

Contact: Anita Bennett Mailing Address: 2335 Nevada Ave North Golden Valley, MN 55427 Phone: 612-827-5588 Fax: 612-827-7543 judi@theisenvending.com www.theisenvending.com

WHEEL AND BEARING MANUFACTURERS DRI PRODUCTS Contact: Soo Kim Mailing Address: 1160 North Central Ave. #209 Glendale, CA 91202 Phone: 818-547-9900 skim@volcanicwheel.com

wayne@hoffmanmint.com www.hoffmanmint.com

www.volcanicwheel.com

PRECISION SPORTS DBA LABEDA 29910 Ohana Circle Lake Elsinore, CA 92532 Phone: 951-674-1665 scottl@labeda.com www.labeda.com

SKATE ONE CORP DBA ROLL ONE DISTRIBUTION Contact: Isaac Oltmans Mailing Address: PO Box 8420 Goleta, CA 93117 Phone: 805-683-4779 Fax: 805-964-0511 isaac@rollone.com www.rollonedist.com

WRIST BANDS, TICKETS AND TOKENS

MEDTECH WRISTBANDS Contact: Michelle Geddes Mailing Address: 7380 Sand Lake Road Orlando, FL 32819 Phone: 800-361-1259 Fax: 888-652-6565 karencl@medtechgroup.com www.medtechgroup.com

NATIONAL TICKET COMPANY Contact: Patrick Carter Mailing Address: Po Box 547 Shamokin, PA 17872 Phone: 800-829-0829 Fax: 800-829-0888 pcarter@nationalticket.com www.nationalticket.com

HOFFMAN MINT Contact: Wayne Snihur Mailing Address: 1400 NW 65th Place Ft. Lauderdale, FL 33309 Phone: 954-917-5451

Classified Advertisements To place your advertisement here, simply call 317-347-2626 Ext. 107 or email editor@rollerskating.com. Ads are $1/word with a $25/minimum and are due on the 15th of the month two months prior to the issue date.

FOR SALE: THE CRYSTAL PALACE, MEMPHIS, GAMES FOR SALE TN I’m bringing in some new games so I need to sell

FOR SALE $535,000 PETAL ROLLER DOME LOCATED IN PETAL, MS.

Owner, 69, Retiring - Turnkey Ready. 32,700 sq. ft. - Business and Equipment $60,000. Good lease available. 901-603-5751

18,375 sq. ft. building with hard wood skate floor. Bathrooms refurbished in 2015 and building is in great shape. Turnkey operation. Priced less than appraisal. Contact Clay Rasco 601-408-7831. Property appraisal available upon request.

15,000 SQ. FT. PECAN SKATING FLOOR FOR SALE 3/4” thick x 2” wide. Harder than maple! Buyer must remove - $35,000. Plus, you can buy a rink full of equipment (still open-mid south area). 662-3930208.

PRICED WAY BELOW APPRAISAL SKYBORN SKATELAND IN FAIRBORN, OH. (NE side of Dayton, OH) 18,662 sq. ft. building on 6.26 acres with 80 x 170 rotunda Maple skating surface. For sale by owner, “as is” $250,000. Contact Joyce Brinkley at 765-994-7472. www. skybornskateland.com

many high-quality used video and redemption games and vending machines located throughout the Midwest. Please email brianeversman@aol.com for complete list, location and pricing.

BIG CITY MIDWEST RINK FOR SALE Email brianeversman@aol.com for details.

LOOKING FOR WHEEL WASHER II’S

ROLLER RINK / CONVENTION CENTER FOR SALE BY OWNER

United Skates of America would like to purchase used, preferably working, Wheel Washer II’s. Please contact: Bruce Aster, VP of Operations at bruceaster1@gmail.com

Newly renovated, turnkey ready. 42,000 sq ft building converted to roller rink in Mishawaka, IN for sale. 16,000 sq ft maple floor. State of the art sound and lighting. Black light carpeting. Separate party rooms. Interested in building a new rink??? A must see first!! Partial trade options (boats, planes, Prevost bus). Owner financing available. 574-3679645.

78 / Roller Skating Business Magazine / Volume 25 - Issue 1 www.rollerskating.org


Taking a simple product and making it better should seem easy, turns out it is. just add color.

Rebel


Profile for Roller Skating Association International

Volume 25 / Issue 1  

In this issue of Roller Skating Business Magazine, members will learn all about the new trend of escape rooms, keeping customers safe in a c...

Volume 25 / Issue 1  

In this issue of Roller Skating Business Magazine, members will learn all about the new trend of escape rooms, keeping customers safe in a c...