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CORPORATE TRAINING

Layam Management Solutions

Chennai

Bangalore

Delhi

Pune

New Jersey


An Overview: Layam Management Solutions was founded in the year 2002 by Mr. G.S. Ramesh, who has 32 years of hands on experience in industries like coal, cement, steel and automobile. He is leading the institution from the front after having a very successful stint in Hyundai Motors India Limited as Senior Vice-President of Human Resource with a vision to become the “Global Institution of Management Excellence” by being corporate  Consort and management Solution performance and productivity

Provider

for

people,

process,

 Companion for setting up of turning around business ventures and become holistic catalyst for growth  Comfort for excellence Layam Management Solutions has been in the Business Verticals of  Resource Vertical  Business Consulting Vertical  Education Vertical and  Corporate Training Vertical

Corporate Training: In Organizations, ensuring that the workforce is in tune with the organizational goals is a challenge. We accept the challenge and train the workforce through simple but effective and powerful process and learning tools to help drive the performance especially when the situations are demanding and complex.


Managerial Excellence LeadEX TM Take Away:           

Stronger Leadership – Role modeling People orientation Process orientation Clearer communication Quicker decision making More constructive conflict resolution Understand how to gain Committed team members Create an environment which fosters open communication Team spirit to attain common goals An environment where change is acceptable by people. Coaching the team member’s for enhanced performance

Stand up & Deliver Take Away:       

Excellent coaching skills Assess their Coaching style Elevate their self awareness Quicker decision making More openness in dealing with Conflicts Stronger people skills Effectiveness in personal interactions with co-employees, team members, peers.  More constructive conflict resolution  Understand how to gain Committed team members


TeamEX TM Take away:        

Benefits of collaborating Trust Behavioral modification Clearer communication Diligent decision making Dealing with Conflicts Interpersonal Intelligence Improved analysis and conclusions of people.

Building High-performance Teams Take Away:        

Benefits of collaborating Trust Behavioral modification Clearer communication Diligent decision making Dealing with Conflicts Interpersonal Intelligence Improved analysis and conclusions of people.


Coaching in the work place Take Away:             

Increased Capability Self-solutions Personal Responsibility Better Decision-making Increased Motivation Greater Confidence Empowered People address real business problems and challenges develop awareness and responsibility clarify key issues generate and evaluate options identify and access resources decide on compelling courses of action

Flawless Execution and True Partners - Layam Management Solutions Pvt. Ltd. Kurien.P.Chandy DGM Retail South - BPCL


Sales Excellence Customer Service: Take Away:         

Attitude – Where service excellence Starts. Use right words, learn to say NO Interpersonal Intelligence Relationship managementBehavioral styles and adaption to the needs of customer. Telephone and E-mail Etiquette Stress management Finally, developing an action plan to improve over all customer service skills. Delivering high quality customer service.

Sales Management: Take away:      

Nuances of field selling Selling skills Effective communication Target orientation Customer focused Align with the vision and values of the organization

Key Account Management: Take away       

Attitude – Where service excellence Starts. Interpersonal intelligence People and process orientation. Relationship Management Understand the Selling process Understand the complexities of Key Accounts Stronger account management strategies


Strategy Account Management: Take away:  Maximise the potential of their most important customers  Address in considerable depth the issues organization is facomg considering KAM  Gain a comprehensive insight into the nature and various aspects of KAM  Understand the impact of such an approach on customers, the market at large and other parts of the internal organisation  Review implementation strategies, using your own organisation and others as case studies

The Key Account Management programme was executed with great élan. What we liked was the meticulous planning and the delivery excellence by Layam Management solutions Pvt. Ltd. K.C.Balasubramaniam Manager-Corp. Marketing, Ashok Leyland Ltd.


Performance Excellence 1. Personal Effectiveness Take Away:            

Understanding Self Self esteem and Self Confidence Communicating Assertively Developing Attitude and values Impress the customer through his work and approach Improved ability to Prioritizing Customer Centric Approach to bring Business Improve personal pro-activity for greater satisfaction out of their work and personal lives. Personal Profile System People Reading Card PE Scale Think Win-Win

2. Train The Trainer Take away:        

"Best" and "Worst" training practices Adult Learning Process Understand how people learn Communication modes Presentations skills Learn to manage nervousness Handling disruptive behaviour Audience analysis


3. Negotiation Skills Take Away:         

Negotiating Behaviors Clearer communication Quicker decision making Interpersonal relationship Stronger negotiation with the candidates during interview Stronger negotiation Skills plans Stronger people orientation in teams Effectiveness in personal interactions with others Adapt a win- win approach

4. Vision & Values Take away:          

Benefits of collaborating Trust Behavioral modification Clearer communication Diligent decision making More openness in dealing with Conflicts Stronger people Communication skills More constructive Communication methods Stronger people orientation during Communication Effectiveness in personal interactions with co employees, team members, peers.  Improved analysis and conclusions of people.


5. Time Management Take Away:          

Different techniques of Managing Time Greater efficiency and effectiveness Practice to be Punctual Improved productivity through quick, effective planning & organizing More every day Achievement and Balance More effective communication throughout the organization Prioritize their work better Understand the importance of Time Reducing the time delays and value lost by miscommunications

6. Leadership Take Away          

Stronger Leadership Deal with people effectively Delegate effectively Quicker decision making Effectiveness of time Understand how to gain Committed team members Create an environment which fosters open communication Team spirit to attain common goals An environment where change is acceptable by people. Coaching the team member’s for enhanced performance

7. Finance for Non Finance Take Away  To impart the nuances of Financial Management  Gain insights into project selection techniques  Develop an understanding of the uses of financial statements for valuation and analysis  Basic Financial Statement Analysis  Cash Flow Analysis  Credit Management  Long Term Financial Planning


8. Stress Management Take Away        

Different techniques of handling Stress Greater efficiency and effectiveness Practice meditation to control them selves Cope up with today’s Stress environment Improved concentration & focus Healthy Body Mind integration Prioritize their work better Understand the importance of sleep

9. Communication Communication)

(Business

Communication

Take Away:        

Assertive Communication Clearer communication Quicker decision making Dealing with Conflicts Interpersonal Skills More constructive Communication methods Telephone & Email Etiquette Improved analysis and conclusions of people.

10. Team & Managerial Skills Take away         

Improved Interpersonal communication Greater Understanding of their role in a team Build trust Respect for each other The need to support each other Understand the power of collaboration versus competition Developing a seeking behaviour as against telling behaviour Facilitate a need for understanding the customer better Sensitize them to the need for innovation and speed

&

Assertive


11. Future Work Force Take Away:        

Individual excellence Attitude Self Motivation Enhancement of personality traits Interpersonal Skills Time Management Change Management Goal Setting

12. Cross Culture Take Away  Understand the importance of Cross Culture  Communicate effectively using simple, concise and direct language  Apply influence strategies to gain commitment from others and foster collaboration  Deal effectively with challenging Cross Cultural styles to overcome resistance and inertia in others  Understanding the cultural behavior, E-mail & Telephone etiquette while interacting with people of US & UK  Handle the clients effectively while interacting over telephone and E-mail


13. Coaching & Mentoring Take Away:  Self Awareness as a leader  Effective Team Management  Handle people with various styles  Problem solving  Leadership as a coach

Collaborative communication         

Stronger Leadership People orientation Clearer communication Quicker decision making More constructive conflict resolution Understand how to gain Committed team members Create an environment which fosters open communication An environment where change is acceptable by people. Effectiveness in personal interactions with co employees, team members, peers.  Improved analysis and conclusions of people.

14. Business Etiquettes Take away:      

Information on world class business etiquette body language Telephone and Cubicle etiquette Business Dressing-Grooming Social manners To increase the participant’s self-esteem and confidence while they present themselves to their clients and customers.  Presentation Skills  Email Etiquette


15 Interviewing Skills: Take away:        

Clearer communication Quicker decision making More openness in dealing with interviewees Stronger people interviewing skills More constructive interview methods Stronger people orientation during interviews Effectiveness in personal interactions with interviewees Improved analysis and conclusions of people.

Deployment of our Change and Leadership programme were flawlessly executed. Nataraj Manager - HR & Training, Kone Elevators


Out Bound Training The OBT is aimed at empowering the individual through the medium of fun and games to help them discover and understand their strengths, behavior pattern etc. and to relate the learning from outdoor activities to their workplace. We have the best trainers and facilitators and we organize the OBT at distinct locations for “Once In Lifetime” experience. Take Away:

       

Team Building Leadership Development & Training Communication Excellence Corporate Adventure Training Meeting Planners Resources Organizational Development Diversity & Cross-Cultural Training Leading from within

The Out Bound Training at Masinagudi is the experience that we cannot forget. Fun and Learning at its best. Everything was so meticulously planned by Layam. Reju Skaria Group Product Manager - Hindustan Latex Ltd.


Manufacturing Excellence 

Quality Circle

New QC Tools

Value Engineering

Six Sigma

Supply chain Management

Waste Elimination

Production Planning and Control

Failure Mode Effects and Analysis(FMEA)

TS 16949 Awareness Program

Modern Manufacturing Practices

Lean Manufacturing

Kaizen

Measurement System Analysis

Total productive Maintenance

Total Quality Management

Quality Function Deployment

ISO 9001:14001 Awareness Program

Qccupational Health & Safety Management Systems( OHsaa 18001)

Statistical Process & Statistical Quality Control.

APQS

5S

Layam Management solutions Pvt Ltd. is the Training Agency we are happiest with. Sanjoy Gupta DGM - Customer Care, Mahindra & Mahindra


List of Clients

19.

Axis Bank

1.

Sutherland Global services

20.

R.Systems International Ltd

2.

Jagannath Textiles

21.

Capgemini

3.

Royal Sundaram

22.

Fidelity BPO

4.

iSoft

23.

HCL BPO

5.

Kone Elevators

24.

Tablets India

6.

UTI Bank

25.

Foster Wheels

7.

Jagannath Textiles

26.

J&J software

8.

Hyundai

27.

Barry Wehmiller

9.

Toyota

28.

Intelnet

10.

Rane

29.

Sundaram Fasteners

11.

Datamatics Tech

30.

JP Morgan

12.

LG Electronics

31.

Nokia

13.

ETA Travels

32.

Software AG

14.

Iflex

33.

Saint Gobain

15.

Idea cellular

34.

FSS

16.

Cherry Tec

35.

Areva T&D India Ltd

17.

PHA

36.

DELL

18.

Aircel

And Many More……


Training Manual