Tony Murray, Branch Manager at Plumstead “A client of ours first listed their property with an online only agent, tempted by the low fees. They accepted an offer but they didn’t provide a Sales Progressor to steer the sale to completion. An issue came up in the survey that soured the deal, and with no one helping to resolve it, the buyer withdrew. During this time I had kept in contact with the seller, asking how things were progressing. Six months after they first went to the online agent then saw their chain collapse, they listed the property with Robinson Jackson. When the same issue surfaced in the survey results, our dedicated Sales Progressor stepped in, resolved the issue and completed the sale to the delight of the vendor.”
Tracy Wright, Sales Progressor at Swanscombe “My experience of online agents isn’t always positive. When getting updates for our clients I have taken to bypassing the online agent in favour of communicating directly with the instructed solicitor, as this has a more positive outcome. Online agents seem to be stretched when it comes to resources – they don’t have the time to make those personal phone calls I know reassures buyers, and their email updates tend to be inaccurate. Clients need an amount of hand holding during the buying process, which Robinson Jackson’s Sales Progressors are only too happy to provide.”
For us, this is not acceptable. We know the hard work actually starts after an offer has been accepted, so we employ dedicated Sales Progressors who co-ordinate everyone in the chain until completion is reached. Our Progressors even have movers coming to them worrying about how to collect keys from online agents and they can’t get hold of anyone for advice – this is not a problem when you’re using a branch on the High Street who opens seven days a week. Our Sales Progressors are also backed by the branch teams who you can meet or call every day of the week. It might surprise you that we have excellent working relations with other estate agents and solicitors, as we’re often the driving force behind related chains. Fellow High Street professionals have become edgy recently when an online agency has been representing a seller but they breathe a sigh of relief when they see
The Robinson Jackson Group involved – they know we have the tenacity and staff resources to push everyone along to completion. Sadly, it’s online agents who usually require the most support from us, and that’s why we’d advise caution when buying or selling via a nontraditional agent. While we’re happy to support and cajole everyone else in the chain, it is only natural to put our clients first. This might extend to finding you your next home and negotiating the purchase price on your behalf - even if it means opening a dialogue with a rival estate agent. For us, if we can help secure a property at a favourable price, it’s one less worry for our clients. If you love the idea of moving home but dread the thought of the time it might take, the chasing calls and emails, speak to our friendly local teams who will look after you every step of the way.