with you every step of the way Moving home is a momentous occasion and it’s only natural to have a wobble along the way, given the sums of money involved, the number of related parties to coordinate and the sometimes emotional circumstances. Finding your next home or selling a property takes up valuable time – time you might not have when you’re already juggling a hectic work and family life. That’s where Robinson Jackson steps in. We’re in the business of helping people, not just selling houses - or worse still – just advertise them. We don’t want any of our clients to feel worried or out of their depth when moving home, so we concentrate on providing reassuring face-toface advice every step of the way. Our service starts from the moment someone registers with us to the day the keys are handed over. We find 26
regular communication is crucial – contacting the client first so they’re never left wondering or chasing us, replying to emails promptly and making ourselves available - in the flesh - through branches that open late, even on Sundays. It’s easy to get swept up with the online agency phenomenon, where fixed fees and alluring promises might catch your eye. We are finding, however, that many sellers come to us after an unsuccessful period with an online agent. While they’ve been able to get their home advertised online, viewings have been thin on the ground, and chains have unraveled when it came to steering the sale successfully to exchange and completion. Movers have found themselves frustrated with the lack of activity and unaccountability, spending hours trying to work out the best people to speak to or the right button to press on the phone - 1, 2, 3 or 10?
with you every step of the way