Page 1

BSOP 326 Week 1-7 All Discussion Questions

For more classes visit www.snaptutorial.com WEEK 1DQ 1 What is Total Quality Management WEEK 1DQ 2 A System Perspective WEEK 2DQ 1Dr. Deming's 14 Points WEEK 2DQ 2 Quality Philosophies, Awards, and Standards WEEK 3DQ 1 TQM Leaders WEEK 3DQ 2 Who is the Customer WEEK 4DQ 1 TQM & Teams WEEK 4DQ 2 Employee Involvement WEEK 5DQ 1 Cost of Quality WEEK 5DQ 2 Supplier Relationships WEEK 6DQ 1 Statistical Tools WEEK 6DQ 2 Inspection & Process Evalutions WEEK 7DQ 1 Implementing TQM WEEK 7DQ 2 What is Six Sigma ********************************************


BSOP 326 Week 4 High-Performance Work Systems – Midterm

For more classes visit www.snaptutorial.com 1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5) 2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5) 3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5) 4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5) 5. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? (Points : 5) 6. (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. (Points : 5) 7. (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? (Points : 5)


8. (TCO 2) Which of the following systems does not have a role to play in assuring quality in a manufacturing firm? (Points : 5) 9. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5) 10. (TCO 2) Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 5) 11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5) 12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5) 13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5) 14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5) 15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (Points : 5) 16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5) 17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5) 18. (TCO 8) The key stages of a team’s life cycle include all of the following, except for _____. (Points : 5) Top of Form Page 2


1. (TCO 4) Failure to understand Deming’s Profound Knowledge can result in some severe problems. Answer the following three parts relating Peter Scholtes's observations relating to the failure to understand Deming’s Profound Knowledge: 1. Discuss what happens when people do not understand variation. (10 points) 2. Discuss what happens when people do not understand systems. (10 points) 3. Discuss what happens when people do not understand psychology. (10 points) (Points : 30) 2. (TCO 6) Answer the following three parts relating to the situational leadership theory: 1. Discuss the leadership style that would be used if maturity level of the follower was “able and willing.” (10 points) 2. Discuss the leadership style that would be used if maturity level of the follower was “unable but willing.” (10 points) 3. Discuss the leadership style that would be used if maturity level of the follower was “able but unwilling.” (10 points) ************************************************

BSOP 326 Week 7 Fujiyama Electronics Case Study

For more classes visit www.snaptutorial.com


Fujiyama Electronics Case Study - Due Week 7 Objective This case study looks at the behavior of a circuit board process though the use of Control Charts. At least two Control Charts will need to be constructed, and from them you will be asked to provide an assessment of what you see. A template to facilitate the construction of the Control Charts has been provided. You are not required to use this template. A tutorial that outlines the steps for this case is located in Doc Sharing. Problem Statement Fujiyama Electronics, Inc. has had difficulties with circuit boards purchased from an outside supplier. Unacceptable variability occurs between two drilled holes that are supposed to be 5 cm apart on the circuit boards. Thirty samples of four boards each were taken from shipments from the supplier as shown in the data from the worksheet. Data in the worksheet below can also be assessed here. Project Deliverables The student will submit the completed case study in a Word document to their Dropbox by the end of class Week 7. The paper is worth 50 points. The student will complete and/or answer the following questions. Calculate X-Bar-Bar, R-Bar, and associated control limits using the data in the table above. Create X-Bar•R (Average & Range) Control Charts from the data in the table above. Discuss notable out-of-control conditions displayed in the completed X-Bar•R (Average & Range) Control Charts. Only consider points outside the control limits. Do not consider runs, set of points within certain zones, etc. If the conditions you note could be defined as assignable conditions and


they are removed from the process, what will happen to the X-Bar•R Control Chart? (a) Remove the data related to the out-of-control points you observed from the origainal data and recalculate a new X-Bar-Bar, R-Bar, and associated control limits. (b) Create new X-Bar•R (Average & Range) Control Charts from your updated data. Discuss how the two sets of Control Charts are different. What has changed? The format of the case study should conform to the Publication Manual for the American Psychological Association (APA), 6th edition, for title page and text. Citations and references are not required. A basic APA tutorial can be found intheWebliography and a paper template can be found in Doc Sharing. The completed case study will be submitted to your Dropbox as an MS Word document. All graphics and charts will be a part of the Word document and submitted as a file. Documents authored in other applications such as WordPerfect or MS Works will not be accepted. This project is to be accomplished individually, and will reflect the work of each student. All DeVry University policies are in effect including the plagiarism policy. Late papers will not be accepted without prior permission. Submit your Fujiyama Case Study paper to the Dropbox located on the silver tab at the top of this page by the end of Week 7. For instructions on how to use theDropbox, read these Step-by-Step Instructions or watch this Dropbox Tutorial. See Syllabus section "Due Dates for Assignments & Exams" for due date information. Grading Rubrics


First Control Chart (40 Percent) Points Possible Points Earned Comments All calculations are correct. 5 X-Bar & R charts are presented and correct. 5 All conditions of importance discussed. 10 Total 20 Second Control Chart (40 Percent) Points Possible Points Earned Comments All calculations are correct. 5 X-Bar & R charts are presented and correct.


5 Differences between the two sets of Control Charts are thoroughly discussed. 10 Total 20 Mechanics (20 Percent) Points Possible Points Earned Comments: The paper, including the title page follows APA guidelines for format. (References and citations not required) 2 Sentences are complete, clear, and concise. 2 The paper is laid out with effective use of headings, font styles, and white space. 2 Rules of grammar, usage, and punctuation are followed. 2


Spelling is correct. 2 Total 10 Total (100 Percent) Points Possible Points Earned Comments: 50 Best Practices The following are the best practices in preparing this paper. Sample papers, using the APA format, are located in Doc Sharing. Other useful information has also been provided there, including an APA paper template. Cover Page - Include who you prepared the paper for, who prepared it, and the date. Body of Your Work - Titles to identify different areas that you address. State the main ideas, major points in each idea, and supporting information. Break down each main idea you will use in the body of your paper. Show some type of division like separate sections that are labeled, separate groups of paragraphs, or headers. You would include the information you found during your research and investigation. Summary and Conclusion - Summarizing is similar to paraphrasing but presents the gist of the material in fewer words than the original. An effective summary identifies the main ideas and


major support points from the body of your work. Minor details are left out. Additional hints on preparing the best possible project. Apply a threestep process of writing‌ Plan, Write, and Complete. Prepare an outline of your research paper before you go forward. Complete a first draft and then go back to edit, evaluate, and make any changes required. Use visual communication if it will help clarify and support your work. Any material that can be removed and not affect the clarity of your work is essentially filler, and should be avoided. Filler distracts from the flow of your work and will most likely cause you to lose points. References - Not required for this case study. *************************************************

BSOP 330 Entire Course All Discussion Questions, Lab Assignments, Quiz Case Study

For more classes visit www.snaptutorial.com BSOP 330 Master Planning All Weeks Discussion Questions Devry University BSOP330 Week 1 Lab Assignment Problems 4.1, 4.5, 4.9 and 4.11, pages 140-141 BSOP330 Week 2 Lab Assignments Chapter Four Problems 4.23, 4.27, 4.33, and 4.35 BSOP330 Week 2 Southwestern Case study BSOP330 Week 3 Lab Assignments Chapter 13 problems 13.3, 13.5, 13.9, 13.21


BSOP330 Week 4 Lab Assignments Chapter 12, problems 12.1, 12.5, 12.9, 12.15 BSOP330 Week 4 Quiz BSOP330 Week 4 Southwestern Case study Printing companies Programs and Inserts BSOP330 Week 5 Homework Problems Mater Production Schedule Problem 1, 2 and 3 BSOP330 Week 5 Quiz BSOP330 Week 6 Lab Assignments Chapter 14, problems 14.1, 14.3, 14.9, 14.13 BSOP330 Week 7 Case Study Final BSOP330 Week 7 Lab Assignments Chapter 16, problems 16.1, 16.3, 16.5, and 16.9 (pages 640-641) BSOP330 Week 7 Quiz ***********************************************

BSOP 330 Master Planning All Weeks Discussion Questions

For more classes visit www.snaptutorial.com BSOP-330 Master Planning All Weeks Discussion Questions Devry University ************************************************


BSOP 330 Week 1 Lab Assignment Problems 4.1, 4.5, 4.9 and 4.11, pages 140-141

For more classes visit www.snaptutorial.com Problems: 4.1, 4.5, 4.9 and 4.11, pages 140-141. Problems: 4.1: The following gives the number of pints of type A blood used at Woodlawn Hospital in the past 6 weeks: a) Forecast the demand for the week of October 12 using a 3-week moving average. b) Use a 3-week weighted moving average, with weights of .1, .3, and .6, using .6 for the most recent week. Forecast demand for the week of October 12. c) Compute the forecast for the week of October 12 using exponential smoothing with a forecast for August 31 of 360 and Îą = .2. Problems: 4.5: The Carbondale Hospital is considering the purchase of a new ambulance. The decision will rest partly on the anticipated mileage to be driven next year. The miles driven during the past 5 years are as follows: Year Mileage 1 3,000 2 4,000 3 3,400


4 3,800 5 3,700 a) Forecast the mileage for next year using a 2-year moving average. b) Find the MAD based on the 2-year moving average forecast in part (a).(Hint: You will have only 3 years of matched data.) c) Use a weighted 2-year moving average with weights of .4 and .6 to forecast next year’s mileage. (The weight of .6 is for the most recent year.) What MAD results from using this approach to forecasting? (Hint: You will have only 3 years of matched data.) d) Compute the forecast for year 6 using exponential smoothing, an initial forecast for year 1 of 3,000 miles, and α = .5 Problems: 4.9: Dell uses the CR5 chip in some of its laptop computers. The prices for the chip during the past 12 months were as follows: a) Use a 2-month moving average on all the data and plot the averages and the prices b) Use a 3-month moving average and add the 3-month plot to the graph created in part (a). c) Which is better (using the mean absolute deviation): the 2-month average or the 3-month average? d) d) Compute the forecasts for each month using exponential smoothing, with an initial forecast for January of $1.80. Use α = .1, then α = .3, and finally α = .5. Using MAD, which α is the best? Problems: 4.11


Data collected on the yearly registrations for a Six Sigma seminar at the Quality College are shown in the following table: a) Use exponential smoothing with a smoothing constant of 0.3 to forecast the registrations at the seminar given in Problem 4.10. To begin the procedure, assume that the forecast for year 1 was 5,000 people signing up. b) What is the MAD? *************************************************

BSOP 330 Week 2 Lab Assignments Chapter Four Problems 4.23, 4.27, 4.33, and 4.35

For more classes visit www.snaptutorial.com Chapter Four Problems 4.23, 4.27, 4.33, and 4.35. 4.23 a) Compute MAD and MAPE for management’s technique b) Do management’s results outperform (i.e., have smaller MAD and MAPE than) a naive forecast? c) Which forecast do you recommend, based on lower forecast error? 4.33 a) Forecast the number of transistors to be made next year, using linear regression. b) Compute the mean squared error (MSE) when using linear regression.


c) Compute the mean absolute percent error (MAPE). 4.35 a) Use the model to predict the selling price of a house that is 1,860 square feet. b) A 1,860-square-foot house recently sold for $95,000. Explain why this is not what the model predicted. c) If you were going to use multiple regressions to develop such a model, what other quantitative variables might you include? d) What is the value of the coefficient of determination in this problem? ****************************************************

BSOP 330 Week 2 Southwestern Case study

For more classes visit www.snaptutorial.com 1. Develop a forecasting model, justifying its selection over other techniques, and project attendance through 2007. 2. ************************************************

BSOP 330 Week 3 Lab Assignments Chapter 13 problems 13.3, 13.5, 13.9, 13.21

For more classes visit www.snaptutorial.com


Chapter 12, problems 12.1 L. Houts Plastics is a large manufacturer of injection-molded plastics in North Carolina. An investigation of the company’s manufacturing facility in Charlotte yields the information presented in the table below. How would the plant classify these items according to an ABC classification system? Chapter 12, problems 12.5 William Beville’s computer training school, in Richmond, stocks workbooks with the following characteristics: Demand ,500 units/year Ordering cost S = $25/order Holding cost H = $4/unit/year a) Calculate the EOQ for the workbooks. b) What are the annual holding costs for the workbooks? c) What are the annual ordering costs? Chapter 12, problems 12.9 Southeastern Bell stocks a certain switch connector at its central warehouse for supplying field service offices. The yearly demand for these connectors is 15,000 units. Southeastern estimates its annual holding cost for this item to be $25 per unit. The cost to place and process an order from the supplier is $75. The company operates 300 days per year, and the lead time to receive an order from the supplier is 2 working days.


a) Find the economic order quantity. b) Find the annual holding costs. c) Find the annual ordering costs. d) What is the reorder point? Chapter 12, problems 12.15 M. Cotteleer Electronics supplies microcomputer circuitry to a company that incorporates microprocessors into refrigerators and other home appliances. One of the components has an annual demand of 250 units, and this is constant throughout the year. Carrying cost is estimated to be $1 per unit per year, and the ordering cost is $20 per order. a) To minimize cost, how many units should be ordered each time an order is placed? b) How many orders per year are needed with the optimal policy? c) What is the average inventory if costs are minimized? d) Suppose that the ordering cost is not $20, and Cotteleer has been ordering 150 units each time an order is placed. For this order policy (of ) to be optimal, determine what the ordering cost would have to be. ****************************************************

BSOP 330 Week 4 Lab Assignments Chapter 12, problems 12.1, 12.5, 12.9, 12.15

For more classes visit www.snaptutorial.com


L. Houts Plastics is a large manufacturer of injection-molded plastics in North Carolina. An investigation of the company’s manufacturing facility in Charlotte yields the information presented in the table below. How would the plant classify these items according to an ABC classification system? Chapter 12, problems 12.5 William Beville’s computer training school, in Richmond, stocks workbooks with the following characteristics: Demand ,500 units/year Ordering cost S = $25/order Holding cost H = $4/unit/year a) Calculate the EOQ for the workbooks. b) What are the annual holding costs for the workbooks? c) What are the annual ordering costs? Chapter 12, problems 12.9 Southeastern Bell stocks a certain switch connector at its central warehouse for supplying field service offices. The yearly demand for these connectors is 15,000 units. Southeastern estimates its annual holding cost for this item to be $25 per unit. The cost to place and process an order from the supplier is $75. The company operates 300 days per year, and the lead time to receive an order from the supplier is 2 working days. a) Find the economic order quantity.


b) Find the annual holding costs. c) Find the annual ordering costs. d) What is the reorder point? Chapter 12, problems 12.15 M. Cotteleer Electronics supplies microcomputer circuitry to a company that incorporates microprocessors into refrigerators and other home appliances. One of the components has an annual demand of 250 units, and this is constant throughout the year. Carrying cost is estimated to be $1 per unit per year, and the ordering cost is $20 per order. a) To minimize cost, how many units should be ordered each time an order is placed? b) How many orders per year are needed with the optimal policy? c) What is the average inventory if costs are minimized? d) Suppose that the ordering cost is not $20, and Cotteleer has been ordering 150 units each time an order is placed. For this order policy (of ) to be optimal, determine what the ordering cost would have to be. **************************************************

BSOP 330 Week 4 Quiz

For more classes visit www.snaptutorial.com BSOP-330 Week 4 Quiz


**************************************************

BSOP 330 Week 4 Southwestern Case study Printing companies Programs and Inserts

For more classes visit www.snaptutorial.com 1. For the programs, what are the EOQ's for both printing companies? How many orders of each size will be needed? 2. For the inserts, what are the EOQ's for both printing companies? How many orders of each size will be needed? 3. Using the EOQ's above and volume order information provided, what will be the cost of the programs and inserts if they are purchased from Quality Printing 3. Using the EOQ's above and volume order information provided, what will be the cost of the programs and inserts if they are purchased from First Printing. 4. **********************************************

BSOP 330 Week 5 Homework Problems Mater Production Schedule Problem 1, 2 and 3

For more classes visit www.snaptutorial.com MASTER PRODUCTION SCHEDULE


MAKE-TO-STOCK Beginning PAB prior to week number one is 500. If the forecast is larger than the book orders, complete the MPS using the forecast demand. If the booked orders is larger than the forecast complete the MPS using the booked orders Lead-time for MPS releases is one week. All MPS releases must be in lot sizes of 250 units. Period order coverage is one period. 1. Complete the MPS due line and the MPS released line. 2. Complete the PAB line. 3. Complete the ATP line. BSOP Master Planning, Week 5 Assignment, Problem Two Make-to-Stock MPS GIVENS FOR THE MPS PROBLEM: 1. Beginning on-hand inventory prior to week one is 200 units. 2. If the forecast is larger than the book orders, complete the MPS using the forecast demand. If the booked orders is larger than the forecast complete the MPS using the booked orders 3. Lead-time for MPS planned orders is one week. 4. All MPS releases must be in lot sizes of 200 or multiples of 200.


REQUIRED: Complete the MPS due and MPS planned lines. Calculate the new projected on-hand inventory line. Calculate the ATP line for the entire MPS. BSOP330 Master Planning, Week 5, Problem 3 Forecast Disaggregation Product Family Blenders Model Number Percent of the Annual Forecast B-100 10.00% B-200 7.00% B-300 25.00% B-400 30.00& B-500 12.00%


B-600 16.00% Total 100.00% Note: the total percentage must equal exactly 100%. If the aggregate forecast for the family of blenders for the month of September is 5,000 units, complete the chart below. ***************************************************

BSOP 330 Week 5 Quiz

For more classes visit www.snaptutorial.com 1.Question :(TCO 9, 10, & 12) The MPS Student Answer: must sum up to the total in the production plan. can have any quantity necessary to meet customer demand. is only used in make-to-stock manufacturing. does not have to be tested for capacity limits. 2.Question :(TCO 12) In an assemble-to-order MPS, the items stocked in inventory are


Student Answer: finished goods. component parts. raw materials. sub-assemblies. 3.Question :(TCOs 9, 11, & 12) Which one of the following pieces of information would be more useful to the order entry department in a make-to-stock company? Student Answer: The planned order receipt file The planned MPS released quantity file The available to promise file The balance of the forecast quantity 4.Question :(TCO 12) A forecast Student Answer: is always 100 percent correct. will get better and better the more time and money you spend. is a time prediction of the future based on the past. is a monthly project that marketing loves to do.


5.Question :(TCO 10 & 12) In job shop (make-to-order) operations, the master production schedule is usually expressed in Student Answer: end items. modules. kits. customer orders. warehouse orders. *************************************************

BSOP 330 Week 6 Lab Assignments Chapter 14, problems 14.1, 14.3, 14.9, 14.13

For more classes visit www.snaptutorial.com You have developed the following simple product structure of items needed for your gift bag for a rush party for prospective pledges in your organization. You forecast 200 attendees. Assume that there is no inventory on hand of any of the items. Explode the bill of material. (Subscripts indicate the number of units required.) Chapter 14, problems 14.3 The demand for subassembly S is 100 units in week 7. Each unit of S requires 1 unit of T and 2 units of U. Each unit of T requires 1 unit of V, 2 units of W, and 1 unit of X. Finally, each unit of U requires 2 units of Y and 3 units of Z. One firm manufactures all items. It takes 2


weeks to make S, 1 week to make T, 2 weeks to make U, 2 weeks to make V, 3 weeks to make W, 1 week to make X, 2 weeks to make Y, and 1 week to make Z. a) Construct a product structure. Identify all levels, parents, and components. b) b) Prepare a time-phased product structure. Chapter 14, problems 14.9 As the production planner for Gerry Cook Products, Inc., you have been given a bill of material for a bracket that is made up of a base, two springs, and four clamps. The base is assembled from one clamp and two housings. Each clamp has one handle and one casting. Each housing has two bearings and one shaft. There is no inventory on hand. Your boss at Gerry Cook Products, Inc., has just provided you with the schedule and lead times for the bracket in Problem 14.8. The unit is to be prepared in week 10. The lead times for the components are bracket (1 week), base (1 week), spring (1 week), clamp (1 week), housing (2 weeks), handle (1 week), casting (3 weeks), bearing (1 week), and shaft (1 week). a) Prepare the time-phased product structure for the bracket. b) In what week do you need to start the castings? Chapter 14, problems 14.13 Electro Fans has just received an order for one thousand 20-inch fans due week 7. Each fan consists of a housing assembly, two grills, a fan assembly, and an electrical unit. The housing assembly consists of a frame, two supports, and a handle. The fan assembly consists of a hub and five blades. The electrical unit consists of a motor, a switch, and a knob. The following table gives lead times, on-hand inventory, and scheduled receipts. *************************************************


BSOP 330 Week 7 Case Study Final

For more classes visit www.snaptutorial.com Question 1. Which variations in demand for police services should be considered in an aggregate plan for resources? Which variations can be accomplished with short-term scheduling adjustments? Question 2. Evaluate the current staffing plan. What does it cost? Are 26 officers sufficient to handle the normal workload? Question 3: Determine the cost of the Chiefs plan. Do you need to implement the Chief's plan or can the current staff handle the load? Explain your thinking Question 4: From the data in the case, determine the schools current cost to provide police services during football games. Question 5: There isn't any one right answer for this question. This a critical thinking question. Based on what you have read and the scheduling and costs you put together, what do you see as alternatives for the manning the schedule. **************************************************

BSOP 330 Week 7 Lab Assignments Chapter 16, problems 16.1, 16.3, 16.5, and 16.9

For more classes visit www.snaptutorial.com


Chapter 16, problems 16.1, 16.3, 16.5, and 16.9 (pages 640-641) 16.1 Leblanc Electronics, Inc., in Nashville, produces short runs of custom airwave scanners for the defense industry. You have been asked by the owner, Larry Leblanc, to reduce inventory by introducing a kanban system. After several hours of analysis, you develop the following data for scanner connectors used in one work cell. How many kanbans do you need for this connector? Daily demand 1,000 connectors Lead time 2 days Safety stock day Kanban size 500 connectors 16.3 Chris Millikan Manufacturing, Inc., is moving to kan-bans to support its telephone switching-board assembly lines. Determine the size of the kanban for subassemblies and the number of kanbans needed. 16.5 Discount-Mart, a major East Coast retailer, wants to determine the economic order quantity (see Chapter 12 for EOQ formulas) for its halogen lamps. It currently buys all halogen lamps from Specialty Lighting Manufacturers, in Atlanta. Annual demand is 2,000 lamps, ordering cost per order is $30, annual carrying cost per lamp is $12. a) What is the EOQ? b) What are the total annual costs of holding and ordering (managing) this inventory?


c) How many orders should Discount-Mart place with Specialty Lighting per year? 16.9 a) Given the following information about a product, at Phyllis Simon’s firm, what is the appropriate setup time? b) ************************************************

BSOP 330 Week 7 Quiz

For more classes visit www.snaptutorial.com 1. (TCOs 5 & 12) Manufacturing cycle time is best defined as the (Points : 4) length of the work shift, expressed in minutes per day. time it takes a unit to move from one workstation to the next. time between the start of one unit and the start of the next unit. sum of all the task times to make one unit of a product. time from raw materials receipt to finished product exit. 2. (TCOs 5 & 12) The implementation of JIT offers several advantages, including (Points : 4) reduced throughput. increase in variability to better respond to variable demand. decreased profit margins. support for lean production. increased work in process inventory.


3. (TCOs 5 & 12) Which of the following statements regarding JIT in services is true? (Points : 4) Restaurants do not use JIT layouts because they interfere with the creation of a good service scape. Excess customer demand in services such as air travel is met by dipping into safety stocks. All of the JIT techniques for dealing with suppliers, layout, inventory, and scheduling are used in services. Scheduling is not relevant to the effective use of JIT in services. All of the above are false. 4. (TCO 12) Which of the following is the author of the phrase, "Inventory is evil"? (Points : 4) Poka Yoke Pat "Keiretsu" Morita Kanban Polka Shigeo Shingo None of the above 5. (TCO 12) Great Lakes Barge and Baggage Company makes, among other things, battery-operated bilge pumps. Which of the following activities isnot part of JIT? (Points : 4) They communicate their schedules to suppliers. They produce in long production runs to reduce the impact of setup costs. They use a pull system to move inventory. They continuously work on reducing setup time. They produce in small lots. ******************************************************

Profile for stevesonz69

BSOP 326 Education Specialist / snaptutorial.com  

For more classes visit www.snaptutorial.com WEEK 1DQ 1 What is Total Quality Management WEEK 1DQ 2 A System Perspective WEEK 2DQ 1Dr. Dem...

BSOP 326 Education Specialist / snaptutorial.com  

For more classes visit www.snaptutorial.com WEEK 1DQ 1 What is Total Quality Management WEEK 1DQ 2 A System Perspective WEEK 2DQ 1Dr. Dem...

Advertisement