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THE HEALTH & WELLBEING ISSUE better to be safe than sorry



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welcome F R O M



Australian Plumbing Industry magazine 15/306 Albert Street Brunswick VIC 3056 T (03) 9329 9622 F (03) 9329 5060 E The Australian Plumbing Industry magazine (Industry and Member editions and occasional supplements including the MPMSAA Group Training News, are official journals produced by the Master Plumbers’ and Mechanical Services Association of Australia (MPMSAA) ABN: 56 296 473 997 Print Post number: 100019076 ISSN: 1325-6289

Master Plumbers Association Locations Head Office

Positive vibes are on the way with our December health & wellbeing issue

15/306 Albert Street Brunswick VIC 3056 T (03) 9329 9622 F (03) 9329 5060

Plumbing Industry Climate Action Centre

It’s great to have the sunshine back – there’s no doubt everyone seems to be a lot happier now spring has finally sprung. It’s fitting that this bright and breezy edition of Australian Plumbing Industry magazine focusses on everything to do with feeling good and healthy living, on work sites, in the office... and in yourself! We can all take some advice from our mental health feature, which tackles the sensitive issue of why it’s important for tradespeople to speak out when they need help. Incolink Counsellor Michal deWilloughby talks to us about why you shouldn’t be afraid to ask for help and how counselling could be the answer. Refresh your perspective on page 30.

We have also spoken with Master Plumbers’ National Council Representative Phil Kelly of Kelly Plumbing in Bendigo about his involvement with an exciting new innovation in biofuel as I caught up with him onsite – could this be the power of the future? Turn to page 26 to get on board with the new craze!

Positive energy abounds on page 28 in our fitness in the workplace roundup from Master Plumbers Members Laser Plumbing Vermont – we can all learn from the collaborative and active workplace culture this exemplary plumbing business promotes.

Look forward to this and much, much more inside.

I also caught up with Master Plumbers Members Geelong Roofing for a photoshoot on the blustery rooftop of the city’s tallest building. It is on its way to becoming the new home of WorkSafe at 1 Malop Street. You can look forward to an in depth interview on page 34 about early innovations in roof meshing, bright ideas about OHS and why Geelong is on the rise in more ways than one.

4 | Australian Plumbing Industry Magazine | December 2017

All the best for 2018!


Kate Stephenson Editor Australian Plumbing Industry magazine

6/306 Albert Street Brunswick VIC 3056 T (03) 9356 8902 F (03) 9356 8929

Contacts Publisher The Master Plumbers’ and Mechanical Services Association of Australia (MPMSAA)

Editor Kate Stephenson T (03) 9321 0703 E

Advertising Christine Watson T (03) 9321 0798 E

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34 Welcome / 8 A message from the Association’s CEO and President Member news / 10 Industry news / 15 Flushed / 20 History correspondent Paul G Yunnie investigates the history of the toilet Down under in Denmark 2017 / 22 We catch up with apprentice Jack Dainer on his internship in Copenhagen Regulations update / 24 Master Plumbers Technical Liaison Gary Bath reports back Biofuel innovations in Bendigo / 26 Is it too much of a stretch for tradies to look after their bodies / 28 Laser Plumbing Vermont show us how to keep our workforce healthy Mental health: tools for your toolbox / 30 Incolink Counsellor Michal deWilloughby talks about maintaining a healthy mind

28 Member Profile: Geelong Roofing / 34 Reaching new heights with the OHS ambassadors Changing the culture of safety at work / 39 All you need to know with WorkSafe’s Steve Thornely High Fibre / 42 Why asbestos is still an issue Defending the invisible / 44 Matt Reynolds interviews Cyber Security Expert Tom Crampton Mastering workplace relations / 46 Phil Eberhard gives his expert advice Marsh insurance update / 48 Australian copper / 50 The Hall of Shame / 51 Connections with South Africa / 52 World Plumbing Council Scholarship winner Ryan Marsh shares the latest from his home country Product news / 53


26 Advertising index Aquatechnik / 38, 53 Ashlor / 63 Aussie Pumps / 25, 38, 55, 62 Bosch / 5, 55, 57 Cbus / 37 Davey Water / 25 Dux / 9 Hansen / 3, 57 Incolink / 33, 60 Kingspan / 63 Marsh / 49 Master Plumbers / 54, 58 Rheem / 6, 56 RIDGID / 53 Sewerquip / 61 simPRO / 61, 62 Tradelink / 56 Viega / 59, 60, 64 Wakaflex / 19 Zetco / 2


Disclaimer Statements and information appearing in this publication must not be interpreted as having the endorsement of being the opinion of the publisher, which takes no responsibility for the correctness of the statements made. It is a condition of purchase or acceptance of this publication that the publisher does not assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication, or from the use of information contained herein and the publisher makes no warranties, expressed or implied, with respect to any of the material contained herein. The publisher shall not be liable for any failure to publish any advertisement where such failure results from circumstances beyond their control. If advertising material is not supplied in accordance with deadlines, the publisher reserves the right to repeat any material previously provided by the advertiser. The publisher reserves the right to refuse and edit material. All prices and specifications are subject to change without notice. Copyright Australian Plumbing Industry Magazine. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without permission in writing from the publisher.



from the President and CEO

Health for your future

The need for enforcement

Whether it’s the health of your worksite, your internet browser or your mid-morning snack, health & wellbeing in our industry means much more than just OHS.

Over the last few issues I have been reporting back on the progress of the review of the Plumbing Regulations required due to them sunsetting in 2018.

Even before you get to work, for busy people who work around the clock, the pressures of daily life in a time of technological immersion can mount up beyond our tolerance. Increases in stress load of any type, whether at home or on the job site, can pose challenges for our mental health, and general sense of wellbeing. It’s a known fact that those who work in the construction industry are often reluctant to discuss their issues. Master Plumbers is strongly in favour of initiatives like Men’s Health Week, RU OK? Day and Movember, which not only raise awareness for these causes, but also set the example that sometimes its OK to say you’re not OK. You don’t need to be an expert – just a great mate and a good listener. So, if you notice someone who might be struggling – start a conversation. Until next time, stay happy and healthy!

Reflecting on recent events, such as flammable cladding and lead in water, I have been aware that ”you can have the best Regulations in the world, but if they are not adequately enforced then they are ineffective”. The Victorian Building Authority’s current approach to enforcement is not achieving the outcomes that the industry needs, or that were envisaged when self-certification by licensed plumbers was introduced. There has been an increase in the focus on contractors who have failed an audit, but there is the issue of those who fail to put in certificates, or unlicensed and unregistered people doing work that needs to be followed up. Two obvious areas that could be improved would be firstly a follow up on the supply of hot water units and air conditioning systems and cross matching to see the number of certificates that are supplied. Another area would be to work with real estate agents to ensure that certificates have been supplied upon sale or rental of properties. The current examples of building and plumbing failures are only symptoms of the inadequacy of the regulating framework we have in place.

Scott Dowsett President, Master Plumbers

We need a fully funded, skilled and trained inspectorate for our industry and for the health and safety of our community. More updates on the Regulations will be coming in our March edition. All the best for the festive season and the new year,

Ken Gardner CEO, Master Plumbers

8 | Australian Plumbing Industry Magazine | December 2017




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member news Spotlight on safety at the August Master Plumbers and Tradelink Business Breakfast It was the chance to hear directly from WorkSafe that brought a crowd of 90 plumbers, corporate partners, Tradelink staff and customers out to the north side of the city on Friday 18 August for the Master Plumbers Occupational Health and Safety (OHS) themed Business Breakfast. WorkSafe’s Construction Program Inspectors Steve Thornely and Cameron Ellis opened up the morning by providing an overview of Victoria’s construction industry, which is covered by four broad sectors: general, housing, civil and infrastructure, and utilities. Turn to page 39 for an in depth discussion from Steve about WorkSafe advice in construction. The break in the morning’s schedule provided valuable networking time and the opportunity for guests to visit the trade displays from Master Plumbers Corporate Partners Aquaknect, deconta, Kingspan Water and SME Fleet and Vehicle Purchasing. The impact of injuries and fatalities whilst at work was presented from a different perspective by the next speaker, David Pearce of Legacy. Legacy is a charity that provides services to families of Australian Defence Force veterans who have died or become incapacitated during their service or after. Finishing up the morning, Master Plumbers OHS Officer, Rod Tresidder, was joined by Plumbing Apprenticeships Victoria (PAV) apprentice, Michael Fedke, for an insight into the impacts a workplace injury has on the individual and the employer, with the costs incurred being far more than just financial.

10 | Australian Plumbing Industry Magazine | December 2017

Michael, now a fourth year apprentice and still working with PAV, talked about his personal experience after injuring his back in mid 2016, whilst carrying out a lift with another worker. Initially what he thought would be a short stint away from work, resulted in six months of intensive treatment and the struggle of being incapacitated as a brand new father. With full support and assistance from Rod, we are pleased to report that at the end of last year Michael received a full clearance to return to work. Rod, who works closely with Master Plumbers Members in managing WorkCover claims and return to work plans, emphasised the importance of employers showing compassion and understanding towards an employee when they are injured. Rod has seen first hand how this makes a huge difference in making the process far more effective for everyone involved. Rod Tresidder is available to assist Master Plumbers members with all of their OHS requirements including development of Safety Management Plans, Safe Work Method Statements, WorkCover Claims and return to work plans. Members can contact Rod on (03) 9329 9622. Thank you to Tradelink, our Platinum Partner and sponsor of the Business Breakfast Series.

See our exciting new calendar for the 2018 Business Breakfast Series on page 11.

member news Master Plumbers Members Christmas Function As our thank you for your continued support throughout 2017, we’ve made our last event for the year one to remember. Join us for a night of canapes, ice cold beer, fine wines and Christmas cheer at Crowne Plaza Melbourne. CROWNE PLAZA MELBOURNE 6 DECEMBER


Master Plumbers would like to welcome the following new Members, Affiliates and Corporate Partners who have joined the Association since September 2017

Welcome new Members JMS Plumbing & Gas Fitting


Roger Keen Plumbing Pty Ltd Lenehan Plumbing & Gas KEP Plumbing and Gasfitting Pty Ltd GCD Plumbing Pty Ltd JL Plumbing Services Heatcool ALB Plumbing Solutions Paul Ryan Plumbing & Contracting Pty Ltd J B Pumps & Plumbing Rankin Plumbing A & M Plumbing Diversaplumb Pty Ltd Living Flow Pty Ltd Naztec Plumbing Services Pty Ltd Service Experts Northern Plumbing Solutions

2018 dates for your diary 28 February Business Breakfast with business theme Artura Dandenong Hotel

5 October Business Breakfast with OHS theme (Location TBC)

17 July Business Breakfast with industrial relations theme The Meadows, Broadmeadows

5 December Members’ Christmas Function

1 September Plumbing and Fire Industry Awards (Location TBC)

Look out for forthcoming dates for your diary to be announced in the Master Plumbers bi-monthly e-news bulletin and future editions of Australian Plumbing Industry magazine.

O’Brien Plumbing and Gas Fitting Done Right Plumbing and Gas Fitting

Welcome new Corporate Partners Pyrotek Clark Equipment Sales Pty Ltd Flood Restoration Australia Cordell Evo Building Products | 11

member news The 27th annual Bendigo Plumbers Charity Golf Day Master Plumbers Member Geoff Moroney gives an entertaining roundup of proceedings from the annual golf day.

It’s hard to believe that it’s 27 years since Bendigo Golf Day was started by two plumbers, Geoff Moroney and Ron Martin, who raised $200.00 for the Bendigo Breast Cancer kitchenette with just 40 players. How things have changed! Over the past few years, we’ve averaged around 110-120 players and raised a total of $290,000 for Camp Quality to date to help kids with cancer. From humble beginnings, our progress has been remarkable. Thanks to all who made it possible! After many months of planning by my wife Helen and I, as well as Phil and Marg Kelly and Brett and Jenny Crapper, it was great to see the day had finally arrived. It was a bit cloudy first up in the morning, but typical of country weather, the sun came out and we were blessed with a 20 degrees day – perfect golfing weather! Camp Quality’s Nedge Sinanovski explained more about the charity, before Kirshy McAinch, one of the Camp Quality Carers, spoke of how she helps children with cancer and their families in their times of need. It was a pleasure to then present Camp Quality with a cheque for $20,000.00. 10.00am was upon us and it was time to head out onto the course and play. We ended up with 28 groups of four players, with all of these groups heading out to their allocated holes to tee off.

The winners of the Golf Trophies for the day are as follows: The Alf McMeekan prize for the “Best Nett” Score Brendan Jilbert Gary Foster Vincent Musico Vince Musico with a nett score of 49 and 2/3rds The Ron Martin for the best “Scratched Score” Steve Edwards Ray Carr Jason Cawthray Gary Jeffrey with a scratch score of 60 The NAGA Award for the worst golfers on the day were as follows; Kim Gallagher Luke Wong Jamie Begg Millie Gallagher with a nett score of 72

After the prizes were handed out, we then named the winners of the Silent Auctions, before our Mega Auction and Monster Raffle. If it were not for these auctions and raffle prizes kindly donated by our many sponsors over these 27 years, we would not be able to raise the money we do. We would like to thank all our sponsors for getting behind our cause.

Thanks to our sponsors Elite Sponsors Master Plumbers; Seeley/Breezair Air Conditioning; Rheem Hot Water; Reece; RMC Valves

Major Sponsors Pentair Water/Onga; Australian Valve Group; Tradelink/Viega; Elgas; Roofrite; Grundfos Pumps; RMC Valves; Kembla Copper

Intermediate Sponsors Rinnai; Chris Hunter Sales; Water Store Tanks; Cbus; Studor; Benton’s; Zip Industries; Sampford IXL

Minor Sponsors Stramit; Reg Edwards; Gemini Industries; Cadia; Neangar Park Golf Club We would also like to thank The Neangar Park Golf Club for keeping the course in such good condition for our day, Neangar Park Ladies Committee for such a great afternoon tea, Jessica Thomson and Narelle Plevey from Master Plumbers; Paula, Jenny, Nedge and the other representatives from Camp Quality, the RMC Boys for the delicious BBQ and all who manned the drinks carts for the day. Last but not least, a massive thank you to my wife Helen, Phil and Marg Kelly and Brett and Jenny Crapper, without whom this would not have been possible. Thank you, Regards Geoff Moroney

12 | Australian Plumbing Industry Magazine | December 2017

member news


Master Plumbers Member benefits Master Plumbers Members can benefit from a world of great discounts and offers as one of the fantastic advantages of being a part of the organisation. We’ve listed just a few of the great benefits and money saving opportunities for Members below. If you would like to find out more about the advantages of being a Master Plumbers Member and how to sign up call (03) 9329 9622 or email Race in for supercharged mobile and data plans

What deconta asbestos removal can do for you

Find your quick-fix with Fleetmatics

Want more talk, text and data at mates’ rates? Master Plumbers has teamed up with Master Builders Connect to bring you some revved-up mobile phone and data-only plans.

German based manufacturing company deconta are Australia’s market leader in the supply of Asbestos Removal Equipment. They have been supplying Europe and Australasian companies for the past 30 years with a range of high end bespoke technologically advanced equipment for asbestos removal solutions.

White boards, spreadsheets, incomplete job details, double bookies, overtime!

Bestselling products include Smart phone controlled decontamination units, laser particle counters and energy efficient negative pressure units with green energy in mind.

Master Plumbers Members can purchase 10 licenses for $300 per month (this includes unlimited admins) + FREE implementation, training and ongoing support, valued at $1,200.

Our $100 Turbo plan includes: New iPhone 7 (or choose from a range of handsets) Unlimited standard national calls, text, MMS and international calls (IDD) 20GB data (backed by Telstra FairPlay) Universal power bank.

Any of this sound familiar? With the Fleetmatics WORK scheduler you will never have to hear those words again. Master Plumbers and Fleetmatics WORK are proud to have a partnership where we can bring you this great offer.

Master Plumbers Members can receive an exclusive 5 per cent discount on consumables, and 10 per cent on Class A removal products.

Reward your business with a Caltex StarCard Master Plumbers and Caltex are getting behind Australian businesses with StarCard, a fuel card that delivers great discounts. And as a Member of Master Plumbers, you’ll not only save at the bowser, you’ll save time on admin with all your expenses on one ATO-approved report.

Save money Save 3c per litre on Vortex Premium fuels and 3c per litre on regular petrol and diesel.

Save time Capture your fuel, servicing and other expenses in one place. And access a range of standard vehicle reports online 24/7 through myCaltex. | 13

member news R SUMME UPDATE

News from Master Plumbers Tasmania Welcome Members to our final report from Tasmania for 2017! It’s been an extremely busy year across a range of areas including apprentice education, regulation, Continuing Professional Development (CPD) and the ongoing building of our wonderful Tassie Team. We held our 70th AGM in September and our new board is dynamic, enthusiastic and dedicated to bettering our industry in Tasmania over the coming year. On that note very special thanks go to our President Michael Overeem for leading up the team and moving us forward into 2018.

Executive Board members President Michael Overeem Overeem Gas & Plumbing Vice President Anthony Balik 20th Century Plumbing Treasurer Kaylee Coppleman Skyline Roofing and Sheet Metal

General Board members Robert Pearshouse Rosetta Plumbing & President of Master Plumbers Australia Damien Briggs Briggs Plumbing Cath McDowell Howrah Plumbing Paul Keutmann Tassie Trades & Services Todd Rayner Professional Plumbing Grant Chugg Grant Chugg Plumbing Our Roofing and Cladding Division is thriving, despite attempts from some to have roof plumbing deregulated. We are proud to say that it’s not going to happen under our watch. We have met with the Regulator and have received assurances that roof plumbing will not be deregulated; it is prescribed plumbing work that must be undertaken by a qualified and licensed roof plumber.

14 | Australian Plumbing Industry Magazine | December 2017

CPD update ‘As a small business/ sole operator working across a number of trade disciplines in the plumbing industry, staying informed and trained in the application of new products and systems is a priority. Additionally, Australian Standards and the requirements of local compliance authorities are periodically updated and changing. Communicating, liaising and interacting with organisations and industry associations enables me to perform safely, comply, evolve and grow with the ever changing technology and demands of the industry and my clients. CPD Toolbox is an easy and convenient way to book into my timetable events, training and meetings with relevant industry partners not only in real time hands on training but also convenient online training that assists me with my knowledge base and continuing professional development. It enables me to offer my customers, my peers and myself the most informed relevant knowledge in relation to my trade. Providing services to the consumer is costly and carries the weight of responsibility in ensuring public safety through maintaining the standard of trade practices as licensed contractors and practitioners. I enjoy my work and am only too happy to spend the 10-12 hours per year, engaged through the CPD program to develop myself professionally.’ Paul Harley Keutmann Tassie Trade Services

In partnership with Master Plumbers Association of Tasmania and Crisp Ikin Agencies, Davey Water ran training on 4 September in Derwent Park. In attendance were nearly 50 members of Master Plumbers Tasmania. The two hour training session was facilitated by Ashley White, Head of Training at Davey. It covered sump pumps, Rainbank, basic home pressure systems and our new Microlene water treatment range.


Lastly, we wish to thank all our incredible members for their support and contribution to the Tasmanian Plumbing Industry. It’s been a great year with more good stuff to come in 2018. Please all stay safe and have a great Christmas with your family and friends. Angela Ayling Master Plumbers Tasmania

industry news It’s all going on at PICAC Geelong It’s great to see the new Backflow course at our newest PICAC facility in Geelong taking off with a healthy intake of new students learning the trade on state of the art facilities. We stopped by to take some pictures of what was going on when things were in full swing. For more information on the courses that are available at PICAC Geelong and how to sign up call (03) 9356 8902. PICAC Geelong also hosted the final of our Master Plumbers Regional Forums, welcoming 30 people to the new facility. Master Plumbers CEO Ken Gardner gave a review of the Victorian plumbing regulations and national training package, before guest speakers from Barwon

Water, City of Greater Geelong and Energy Safe Victoria made informative presentations about issues affecting the local area. Look out for the new calendar of Forums for the 2018 coming soon!

WaterMark top of the agenda at Plumbing Meets Parliament 2017 Master Plumbers CEO Ken Gardner joined industry representatives from all states in Canberra for the annual Plumbing Meets Parliament, a chance to raise pressing industry issues with Federal Ministers and lobby for change. Top of the agenda was WaterMark point of sale requirements, which is generally accepted as the best enforcement process. We will keep Master Plumbers Members updated on any new developments in our bi-monthly e-news. | 15

industry news VBA NEWS VBA release new industry guide for roofing (stormwater) work Are you having trouble understanding plumbing regulations for roofing and stormwater work? The VBA’s technical experts have worked with stakeholders to explain the requirements in an industry guide for roofing (stormwater) work. The information will assist plumbing practitioners who are working on roof flashings, roof coverings or roof drainage systems. Find out more at

Stay SunSmart this summer Australia has one of the highest rates of melanoma diagnoses in the world. Two in three Australians will be diagnosed with skin cancer by the age of 70. In Victoria, more than 90,000 skin cancers are treated each year. In 2015, 512 Victorians died from skin cancer, which is more than twice as many as the state road toll. It’s estimated Victorian public hospitals spend up to $55 million treating skin cancer each year.


But the good news is, almost all skin cancers are preventable. SunSmart aims to reduce the burden of skin cancer in Victoria by promoting steps to prevent UV damage and find skin cancer early, at the most treatable stages.

Seek shade

In keeping with our health & wellbeing issue, we advise all of our readers to follow best practice for sun protection in summer, whether on site or outdoors.

Slip on sun-protective clothing

Go to to discover easy tips to keep you safe all summer long.

Slap on a broadbrimmed hat

Slide on wrap-around sunglasses Slop on SPF30 or higher broad-spectrum, waterresistant sunscreen

16 | Australian Plumbing Industry Magazine | December 2017

Victorian apprentice impresses in Indonesia at Community Plumbing Challenge 2017 Community Plumbing Challenge 2017 (CPC2017) Design Week was held in the first week of August at a school in West Java. Aidan Ward, apprentice plumber at Laser Plumbing Sale, worked with plumbers, plumbing engineers and architects from Australia, India, Indonesia and the USA to determine the best solution for the school. As part of Construction Week they renovated the existing toilet facilities, installed additional toilets, constructed a new outdoor handwashing area, installed two new elevated water tanks for improved water supply and installed a new wastewater system.

Save the date for World Plumbing Day 11 March is recognised globally as World Plumbing Day and provides an opportunity for our industry to inform the wider community about the vital work that plumbers do, particularly in terms of health and sanitation. We know how important and rewarding our work is and World Plumbing Day gives us all a chance to celebrate this wonderful vocation. Master Plumbers will be at PICAC’s annual event which includes an Industry Forum, Trade Expo, Luncheon and of course, the Apprentice Skills Contest. Contact for further information.

CPC2017 is a World Plumbing Council initiative together with the International Water, Sanitation and Hygiene Foundation. Master Plumbers have also been recently confirmed as sponsors for CPC2018. For more information head to the Community Plumbing Challenge Facebook page.


industry news Carmel Coate bids farewell to the Fire Industry After more than three decades of service to the Fire Protection industry in Australia, Carmel Coate will be moving into well-deserved retirement on 3 November. While always a high level executive within Fire Protection over these many years, Carmel has also been a significant presence within Australia’s building and construction industry. This was no better exemplified by Carmel’s winning of the prestigious William P Hite Industry Leadership Award at the 2015 Victorian Plumbing and Fire Industry Awards. It would be fair to say that Carmel’s work alone changed the Fire Protection industry in Australia for the better and gave it a life, a respect and a level of authenticity that would not have occurred without her. We wish her all the best for the future and thank her for all she has done for the industry.

18 | Australian Plumbing Industry Magazine | December 2017

Do you know about World Toilet Day? Taking place on 19 November every year, World Toilet Day is about inspiring action to tackle the global sanitation crisis. Today, 4.5 billion people live without a household toilet that safely disposes of their waste. The Sustainable Development Goals, launched in 2015, include a target to ensure everyone has access to a safely-managed household toilet by 2030. This makes sanitation central to eradicating extreme poverty.

In 2013, the United Nations General Assembly officially designated November 19 as World Toilet Day. World Toilet Day is coordinated by UN-Water in collaboration with governments and partners. Find out more about this great initiative via


Part two:


The story of the water closet, or how plumbers saved the world by Paul G Yunnie


20 | Australian Plumbing Industry Magazine | December 2017


Following the centuries after the Romans retreated back to their homeland, there was obviously a need for some development in the hygiene department. Towns and cities were dying, literally dying, with the adverse effects of open drains and sewers – often affecting the water supply. Pestilence and plague were rampant. Nowhere more so than as illustrated in Sydney when the colonies first water supply, the Tank Stream, became so polluted it could no longer be used. Measures were put in place to cover these water courses and eventually drains were installed to take away waste. Cities began covering both fresh water and foul water streams and rivers. In London the Fleet river was one of the first to be isolated. The biggest undertaking was that engineered by Joseph Bazalgette, Chief Engineer to the Board of Works. In the 1860s he built 83 miles of intercepting sewers, draining 100 square miles of buildings and carrying 420 million gallons a day. The main outflow from the city is what we know as the Albert Embankment and Victoria Embankment that run along the River Thames. Londoners actually drive over this engineering feat everyday. Nevertheless, dependence on the night soil men carrying away the waste from homes was slow to change. Nothing could happen without running water being supplied to premises. When this eventually happened, attention was turned to the WC itself. Many inventors/engineers are credited with the development of the water closet. Contrary to popular belief, Thomas Crapper (1836-1910) was not the first – by a long way. That accolade goes to Sir John Harington (1561-1612), who in 1592 made the first flushing WC. He only made two, neither of which survived. One for himself and one for his godmother – non other than Queen Elizabeth I. Developments then stagnated, if you’ll excuse the pun, for nearly two centuries. It wasn’t until 1775 that one Alexander Cummings (1732-1814), a watch maker would you believe, patented an Improved Water Closet, and introduced the u-bend,

(‘Improved’ implying that there had been some developments in the intervening years). There were a number of shortcomings that came with Cummings WC, some due to the materials that were available at that time. Next on the scene was Joseph Bramah (1748-1815), a cabinet maker. Aware of problems with Cummings WC, he set about improving the WC and in 1778 patented his new device. By 1797, he had sold 6,000 of his water closets. So who was Thomas Crapper? Well, to start with, as we have seen he did not invent the modern WC. But he did improve both the WC and improved the ventilation of house drains, taking out many patents. He was a well-respected plumber and even had both Edward VII and George V as clients earning the company the Royal Warrant. The word derived from his surname was not in fact associated with him as it was in use long before his time. The company bearing his name was reformed in 1999, manufacturing WCs to the original patterns of Thomas Crapper & Co.

the general public – and often out of sight as well. Our industry has been around for many years, has improved the lives of everyone and can genuinely be said to be the founders of the Health and Safety movement – sorry, couldn’t resist another pun!


In our last edition, we looked at what came before the plumber. Going back to the early days, it’s worth noting that back then urine had a commercial value in certain areas. Where cloth was being made, urine was collected from nearby farmsteads, hamlets and villages to aid the fulling and bleaching process. As with grapes and wine making, the urine was trodden into the cloth. It’s fair to say that health and safety was unknown. Here Australian Plumbing Industry history correspondent Paul Yunnie investigates the legacy of the toilet.

The amount of water used for flushing often depended on the user. Sufficient water for a day’s use was usually accommodated in a tank in the roof space. The amount of water depended on how long an individual held down the flushing mechanism. In the 1800s, attention was given to improving this method and, backed by local authorities, saving water. A standard 2 gall tank usually fitted about 5 ft above the pan became the norm and will be familiar to many older plumbers. Meanwhile out in the street public urinals began to appear – at first for men only! Those familiar with French towns will be familiar with the very public public urinals. Early examples can also be found on Australian streets such as the cast iron unit under the Sydney Harbour Bridge on the city side of the harbour. Like so many everyday services provided for by plumbers, heating and mechanical engineers, they are taken for granted by

What do you call your loo? WC, bog, jake, loo, john, privi, necessary, jericho, cloakroom, restroom, washroom, powder room, comfort station, smallest room, latrine, convenience, heads, karzie, dunny, outhouse, garderobe, proverbial, dike. | 21

Down under in Denmark 2017

Ramping up the feel good vibes for our health & wellbeing issue, we have a wrap up of Master Plumbers Australian intern in Denmark, Jack Dainer, who spent August and September learning the tricks of the trade from Copenhagen plumbers Henrik W Hansen. We’d like to offer our congratulations to fourth year apprentice Jack Dainer, who has stepped up to every challenge he faced as an apprentice plumber in Denmark on a four week working trip. He was also joined by Cooke & Dowsett apprentice Trent Crosbie, who was working with Finn L Davidsen in Copenhagen, arriving just a few weeks after Jack. Working on a range of domestic and roofing projects, Jack is looking forward to putting the skills he learned in Copenhagen into practice back home in Australia. Here’s what he has to say about his time over there. Why did you apply for the internship? I saw the opportunity to go overseas to be a plumber and I thought it sounded like just the thing I needed to boost my career. I emailed my Field Officer, Andrew and he told me to go for it. I completely forgot about the application until weeks later, when I got a phone call to say I had been successful. At first I thought it was a prank call. It took a while to sink in. It was the chance of a lifetime and I’d recommend anyone thinking of applying next year to go for it.

What kind of projects were you working on? I was working on a range of domestic maintenance and roofing projects, especially roof flashings, which is what the company specialises in.

22 | Australian Plumbing Industry Magazine | December 2017

Talk us through the differences between Danish plumbing and Australian plumbing. What did you learn and what do you think we could learn from them? The bathrooms in Copenhagen were really small, which made working in them a challenge. I was impressed with how the Danish did their roofing. They believe that silicone is only valid for a few months so don’t use it. They fold and join everything three or four times before they deem it to be watertight and sealed. There’s a lot of work involved, but it looks much neater. I found it easy to adjust, even though I was using different tools. Interestingly, the guys I worked with adapted a lot of the tools themselves, they would buy a tool and customise it to suit the job they were doing.

This is the health & wellbeing issue – did you notice any differences over there with OHS practice in comparison to how we do things over here? There was a big difference! Australian standards are much more rigorous. I couldn’t believe that in Copenhagen, they wear runners, instead of steel cap boots. Not everyone wears helmets or PPE on site. For me it was hard to get my head around the fact that they don’t use the water barrier sandbags that we have. Instead, they use plastic poles with timber going through them to section things off. Everyone thought I was very safety-conscious because I wanted to wear ear muffs or safety glasses when I was grinding. They used ear muffs but not everyone used glasses.

Were you made to feel welcome? The company Director, Henrik Hansen, picked me up from the airport. He looked after me like a son, he took me to the zoo, the soccer and swimming with his children, as well as inviting me into his home. Henrik even took me to experience the typically Danish phenomenon of ‘winter bathing,’ which involves plunging into icy pools, followed by blasts in a sauna to warm up – an interesting way to wake up, but certainly made me feel a part of Danish culture!

Jack’s Diary

At work, I was paired with a partner called Mark for the jobs so we could work together. He lived just over the bridge in Sweden so it was a pleasure to go to his house for dinner one night. Most people spoke really good English, so the language barrier wasn’t much of an issue.

What tips and tricks did you learn that you are going to put into practice back home in Australia? With my Journeyman’s exam coming up next month, I am going to try and put the bending techniques I learned into practice when I am doing spouting work. I think it will be a lot more effective than silicone joining because you won’t have gaps. In my opinion, the Danish way looked much neater and I was really fascinated by it.

What advice would you give for those thinking of applying for the internship next year? I wouldn’t hesitate for a second. Make sure you talk to your Field Officers about making an application. Apply for as many awards and take on as many CV enhancing skills as you can. Be open to anything. It’s a life changing experience that you should jump into with no doubts.

Monday came around an bloke named Mark. A roo d I was paired up with a about roofing, which I fou fer all his life, he knew a lot be told, it’s not my area ofnd highly beneficial. Truth specialization and I was looking forward to learning it. The job we had to do wa about how the Danes did seeing it. Before we left, wes hard to explain without metal cut outs with bends prefabbed a heap of sheet cut out. Once we had finishand folds to suit the onsite hour or so, we left for the ed that, which took an showed me what was inv job. Once we got there, he what he wanted it to lookolved for the whole job and like. It did not look like a big job process of what needs to until he explained the had to remove all the old be done. Getting started, we ready for the new sheetinflashing and clean it up the old flashing off, includg. A few hours in, we had cement under it. After thaing the chipping of the t, we proceeded to cut int the brickwork, as we needed o Finally we got all that we that chipped away. proceed measuring out forneeded and then could laid on top. Using the old the ply that would soon be cut the ply boards to suit, flashing as a template, we screwed them down. Thensat them on top, and Mark had offered to have it was time to head home. family and I was more thadinner at his house with his n wife and two boys was rea happy to. Meeting his lly nice, as was the dinne r she made us after a hard day on the tools.

Would your Master Plumbers Member company be interested in hosting a Danish apprentice? Master Plumbers are seeking expressions of interest from Member companies who are interested in hosting Danish apprentice interns in 2018. Members Cooke & Dowsett have been reaping the benefits of reciprocal skills exchange for many years now. If you are interested in hosting an apprentice, or sending an apprentice overseas, please email – not only could your workforce benefit from the culture and skills exchange, but there could also be the opportunity to send one of your apprentices over too. Email us to find out more!

Are you a Plumbing Apprenticeships Victoria intern who is interested in applying for an internship in Copenhagen next year? Let your Field Officers know that you are interested – there will be more details to come in 2018! | 23

Update on

Plumbing Regulations development Since the Department of Environment, Land Water and Planning (DELWP) closed off submissions to the review of the Victorian Plumbing Regulations 2008 in August of this year, the Association has input into what will become the Regulatory Impact Statement, (RIS), due for release for public comment in early 2018. These meetings with both representatives from the DELWP and the Victorian Building Authority (VBA) have been an opportunity to both expand on the submissions that the Association made and to be part of discussions around the current scope of regulated plumbing work in Victoria. As a starting point, the Association strongly supports a regulated industry where skilled and educated practitioners can provide a safe built environment for the people of Victoria. We would oppose any deregulating of the plumbing sector in any capacity and whilst supporting a self-certifying regime, it must be backed up by the Regulator (VBA) ensuring that compliance is maintained through adequate inspections and enforcement. To this date, Master Plumbers has had the opportunity to discuss aspects of not only the Industry submissions, but also some aspects of the current Plumbing Regulations that the VBA wish to review. All of this work will result in the RIS which will be due to be released for public comment in late January/February 2018.

24 | Australian Plumbing Industry Magazine | December 2017

Whilst the initial focus was on clarifying aspects of each of the scopes of work that describe plumbing work, Master Plumbers has been able to participate in discussions around the current gap that we see in the area of complex plumbing works. Multi-level apartments are an example of the type of plumbing works which would benefit from a greater level of rigor around audit/compliance, recognition of plumbing works design (that currently exist for Mechanical and Fire Protection) and where we would argue the effectiveness of the current compliance certificates requirements. Refrigerated air conditioning is another scope of work that would benefit from review, given the enormous increase of their use in both the commercial and domestic markets. Recognition of the specialised nature of some of this work and the current process for recognising the skill and experience required will need to be explored. The changes in technology/methods of construction and even the materials used today require that licensed practitioners have a clear understanding from the Regulator of their responsibilities. The trend to offsite construction of some plumbing works and the increase in accessing materials from overseas will always test the best of regulatory

systems, particularly in a self-certifying regime where the responsibility for maintaining the health and safety of the community rests with the licensed person. After the period of public comment on the RIS in early 2018, draft regulations will be developed for the consideration of State Parliament, with a scheduled release for November 2018. Master Plumbers will continue to actively participate in this ongoing process on behalf of its Members, who will be kept up to date through our e-news, Members online forum at and member meetings. You can also look forward to a comprehensive roundup of progress in the March edition of Australian Plumbing Industry magazine.

Interested in becoming a Master Plumbers Member? Call (03) 9329 9622 or go to to find out everything you need to know.

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Depend on Davey

22/11/17 1:31 pm | 25

The rural revolution Biofuel innovations in Bendigo

After investigating the biogas innovation taking Victoria by storm at Kia Ora piggery in Yarrawalla, it’s evident that Australia’s rural landscape is set to become a key player in the eco-friendly energy production of the future. With efficiency at the top of the agenda, piggery owner Tom Smith makes sure nothing goes to waste on his farm. Capturing 120,000 tonnes of pig manure from 24,000 pigs per year and hoping to reduce his greenhouse gas emissions by 81 per cent, Tom Smith is certainly making energy production very much a part of the natural cycle. Master Plumbers Member Phil Kelly, Director of Kelly Plumbing, has played a pivotal role in the design and installation of the plumbing arms of the project, which has not been without its fair share of difficulties, as Kate Stephenson reports. There are lots of things on Tom Smith’s farm that you won’t see anywhere else. There’s a shed out the back where they process up to 30 tonnes a day of unused or rejected canned and packaged foods, that he saves from becoming landfill by feeding what would become waste food to the pigs. ‘We try to do everything in house,’ says Smith, who seems to have a solution on how to put anything to use for the betterment of the environment.

26 | Australian Plumbing Industry Magazine | December 2017

‘We process and reuse everything we can on site. We try to use what we have, and put it to good use.’ Smith’s intelligent system uses anaerobic digestion to capture biogas in covered effluent ponds. This is then used to replace Liquefied Petroleum Gas (LPG) for heating. In the near future, Tom will generate enough electricity to power his farm on pig waste alone.

‘Initially, the anaerobic pond was our Achilles heel,’ he says. The aroma has always been a real issue in the pig industry. Where it was formerly a liability, we are proud to have not only stopped the smell, but made it an asset, harvesting gas to push a whole new dynamic in the plumbing industry.’ Phil Kelly explains what’s involved from a plumbing perspective. ‘There are two parts to the gas componentry in a situation like


this. The appliances inside are type B appliances, and then there is the complex gas piping that connects the two. The appliance part is controlled by a guy called Steve Pearson who I brought onto the site, and myself. I did a lot of the management of the project and negotiations with Energy Safe Victoria.’ The project is a key player in what Phil sees as a rural revolution, starting in country Victoria. ‘The country could become a feature of energy production into the future. It’s such an inspired idea to use the resources we have around us, especially when it would otherwise go to waste. We have a sustainable resource ripe for tapping into. It’s a waste product. I like that environmental approach to things. Tom’s got some great ideas, he’s a clever fella.’ Tom talks us through the mechanics of the project. ‘For every ten units of energy that come in via the biogas, these things are between 30 and 40 per cent efficient. Three to four units of energy come out of those generators. There are another five units of energy that come out of the hot water up there.’

‘What makes it even harder is that you can’t use conventional pipe materials; you would normally use copper, stainless steel or plastic. We were only permitted to use PVC the first time around due to regulations restrictions. PVC is a good material to use with biogas, because it doesn’t corrode, but we have had our hand forced to use stainless steel, which is much more expensive. ‘We are doing our very best to work through it,’ Kelly says. ‘I was a conduit to bringing this together. I also helped with the planning and the negotiation. I hope it will become easier moving forwards. The innovation Tom brings to the table has certainly taught me a lot, especially in terms of negotiations. It’s extended my work into areas I wouldn’t have gone if I had to find them myself.’ Phil has been collaborating on the project for the last three years. When working on new technology like this, there is always a frustration where Australian Standards and the Regulators are playing catch up with the emerging trends. As a result the project is taking longer than it should have to get across the line.

We can certainly see this use of biogas taking off,’ says Kelly. ‘The country could well be the key energy producing hub of the future.’ The benefits that could extend to the local community are remarkable. This kind of innovation could generate all the power for local areas, including the community of Filipino workers, employed by the piggery, who now make up over a third of the population of nearby Pyramid Hill. This would only be possible if there were successful on-going negotiations between the piggery and the power wholesalers. The future is brighter for Smith, who hopes to save up to $350,000 on power bills in house. “With 24,000 pigs, it costs over $1000 per day to power the farm. It will take us five years to get a return, but then we will only have to worry about maintenance costs.’ | 27

Is it too much of a stretch

for tradies to look after their bodies? At 6.30am every Monday, when most of Australia is still struggling to get out of bed, the staff of Laser Plumbing Vermont are already tucking into a team breakfast to start the week with big goals and ambition fixed firmly in place. All staff have breakfast together, followed by a staff development meeting and then a whole body stretch session, which has recently been incorporated into the routine. Staff have been shown how to stretch the areas of the body that are important for the tasks they perform on a daily basis, with particular target areas related to their daily tasks. This is just part of an intensive health and wellbeing program put into effect by Laser Plumbing Vermont’s former Client Engagement Officer, Nicole Back, whose background in sports science and consulting was great inspiration to get the team moving on a Monday and well into the week.

28 | Australian Plumbing Industry Magazine | December 2017

While there has been a significant decrease in the number of workplace incidents in the past decade, tradies are still far more likely to be injured at work than most employees. According to Nicole’s research, plumbing is second only to carpentry as the trade with the greatest number of injury claims. The most common work place claims are for body stress injuries (33 per cent), which is greater than injuries resulting from falls, trips and slips and being hit by objects. Of body stress injuries, a little over half occur while lifting/ carrying objects, but the rest occur while doing other work-related tasks.

Historically, the safety focus has been on the environment and ensuring the technicians’ surroundings are suitable and safe for work. Rarely has there been emphasis on whether the body is suitable for the work, possibly with the exception of establishing a good lifting technique. As a part of addressing safety holistically, Laser Plumbing Vermont decided it was necessary to pay more attention to looking after their bodies. Flexibility and strength are both vital components of a body to perform the tasks required as a tradie, safely.

There’s a ‘stretch corner’ in the factory that is equipped with yoga mats, massage balls and rollers. They have also provided each staff member with a mobile stretching pack to keep in their cars, encouraging stretching on site and at home. While this is just one small initiative that aims to improve flexibility, it was part of a bigger strategy to both normalise and prioritise tradies looking after their bodies in an industry that often has a ‘she’ll be right’ and ‘toughen up’ type of attitude. It was Laser’s objective for the technicians to have: a Long and successful careers in the trade

And it doesn’t end there. Taking it upon themselves to do more than just accept the alarming statistic that office workers spend over 90 per cent of their day sitting down, Laser Plumbing Vermont have embarked on an admirable crusade against sedentary behaviour. We can all take heed of this good advice and think about putting it into practice in our workplace, whether you are on site, on the road or in the office.

Laser Plumbing Vermont’s easy tips to keep your workplace active:

b Functional bodies that allow them to achieve all their personal goals outside of work

Parking further away from the office door – the walk could make a great start to your day

c Quality of life well into older age.

Setting up computer reminders to stand and move each half hour – just a few minutes away from your desk can give you fresh perspective

Changing these long-standing attitudes that are ingrained in certain lines of work and attempting to break down barriers that prevent individuals from engaging in new and different ways of doing things is a long and complicated process. But by making changes slowly and taking small steps in the right direction continually, it is achievable. Stretching on a Monday morning is now a normal part of the routine as an employee at Laser Plumbing Vermont and many have responded positively to the change. One employee commented “stretches have benefited me by assisting with my flexibility, and also helping with long term sporting injuries”. Another team leader noted the positive impacts of the program in life both in and outside of work: “Monday morning stretching has been very beneficial to me as it’s taught me how important it is to look after our bodies in our line of work. It’s helped me put together my own daily stretching plan too.” Office Manager Rhonda Dove has also seen other work-place benefits that have come out of the program “Not only do we see the benefits of stretching, it is an activity that the whole team takes part in together. It is light-hearted and fun and everyone notices each other’s achievements when flexibility improves”.

Create a space that is an inviting place to eat lunch to encourage staff to take lunch away from their desks and socialise – whether you are in a factory or a job site, making the time to do this can pay dividends Conduct standing and walking meetings – dare to try something different! Purchase a high collaborative table where individuals could stand and work throughout the day Get a fresh fruit bowl in the office for a healthy, ready to go snack available to all Create fun movement choices around the office. Laser Plumbing Vermont’s DIY hop scotch course on the way to the bathroom and hula hoops stashed next to the microwave to get the hips moving may not work for everyone, but it’s certainly food for thought

If you are involved in the trade industry, why not use this example to reconsider your approach to workplace safety? Ask yourself, do you have practices in place that focus on keeping your employees safe, mobile and functional? Are employees encouraged to look after their bodies or is there more of a ‘just get on with the job’ type of culture? It has been shown that there are numerous benefits for businesses in looking after their employees’ health and wellbeing. Some Master Plumbers Members are so on board with this idea that they’ve even installed full gyms in their workplace. Laser Plumbing Vermont has a drum kit in their common room – that’s certainly one way to release frustration. No matter how you are aligned, there is always a way to make your workplace a healthier one. From communal ‘healthy’ lunch days to running clubs and group exercise, there are so many ways to motivate your workplace. It’s high time we all got active!

“This initiative has definitely had a positive impact on our team. Since starting stand up meetings everyone is a lot more engaged and assertive, instead of zoning in and out. I have also noticed everyone encouraging each other to stand up, stretch and take lunch breaks away from desks which is promoting a supportive team environment.” Rhonda Dove, Laser Plumbing Vermont Office Manager.

Start a weekly movement/light exercise session for staff to participate together – General Manager of Laser Plumbing Vermont Phill Craig noted an improved mood and ‘an increase on the giggle-o-meter half an hour before staff have their weekly movement session.‘ Employ the mantra ‘move more, sit less.’ | 29

Mental health We live – and work – in a time of rapid technological change and face ever-increasing demands on our time and attention. The resulting increases in stress load can pose challenges for our mental health, and general sense of wellbeing. This can be a particular issue in the plumbing and construction industries for workers across the board, as well as contractors and the owneroperators who juggle time on the tools with all the other demands faced by small business owners. In an industry and a culture that encourages a soldier on mentality, people can be reluctant to seek help when they are struggling. Here, Amanda Ogilvie from the Australian Chamber of Commerce and Industry interviews Incolink counsellor Michal deWilloughby about developing a strategy to help you manage your mental health, and how to know when to seek support or professional assistance.

Tools for your toolbox Mental health is a spectrum, not an all-or-nothing state Mental health is a spectrum. Depending on the events in our lives, sometimes we move along that spectrum more in one direction or another.

If you are feeling vulnerable or fragile, acknowledging it is not a sign of weakness. Knowing when to seek help is a good way to self-care.

Listening to your own authority

There are a number of small changes that people can make to help protect and nurture their own mental health. Setting realistic goals is critical. Perfection doesn’t exist, so set goals you can reach. Another issue is alcohol and drugs; people can turn to these when they are feeling under stress, but they are not a good way to self-soothe, in fact using them, can end up doing more damage.

If you are struggling with your mental health you can lose your inner voice of wisdom. It can get drowned out by the voice of your inner critic, too. People often put great weight on the opinion of peers, parents, partners, even celebrities and historical figures. They are more willing to trust other peoples’ authority than their own. Good mental health does mean listening to your own authority.

Seeking help is not weakness

If you listen to your own authority and your own inner wisdom, and something is telling you that something is not feeling OK, then seek some trusted help. We know that people who have a good support network with friends and family, and good friends in the workplace, have good mental health even when they may be doing things a bit tough.

There is a tendency for some people to think they should be able to manage without help and our culture unfortunately supports that belief. It gives messages like ‘soldier on’ and ‘suck it up princess’ which makes us just get on with it. It suggests we should ignore signs that we are struggling psychologically, maintain that ‘stiff upper lip’ and carry on. It’s part of being seen as the ‘great Aussie battler’; these are messages we often hear, so people feel like if they even admit they are struggling, they are failing to emulate that image, and are letting themselves and other people down. When people are saying these things to other people, they are turning it inwards as well. We know that men in particular, partly as a result of this kind of social conditioning, can be reluctant to seek support. However, it’s not just men who may find it difficult to ask for help; I’ve known plenty of women who have been hesitant to seek assistance for any number of reasons.

Having another person you can turn to and say, “Mate, I’m struggling, I’m having a really bad day”, and that person can respond with “I’m here, just tell me, whatever you need,” then that’s a great support system. There may be times when you’re not hearing what you need even from those people, and this is the time to seek other support.

Stress is a major factor Stress is a coverall for a lot of pressures, in the workplace and outside of it. Relationship issues are one of the most common causes, and also financial pressures. It can be anything that adds more stress to your life and isn’t helpful. There are two different types of stress. There is normal everyday stress that you actually need to get through life, but then there is stress that is ongoing and overwhelming. Normal stress gets you up in the morning, it motivates you, and it can be a cautionary response that tells you that something doesn’t feel OK. Stress itself is not inherently damaging. Everyday stress which is normal, everybody has that, but we are talking about overwhelming stress because of difficult events or trauma. If you’re struggling with stress or worry then going to your GP to get a health check-up is a good place to start. If you can’t get access to a service like an Incolink counsellor, then a GP can help you get a mental health plan together.

A counsellor’s role is to be there to empower clients, which means assisting you to learn how to support yourself. It’s to help the client to clear the rubbish out of the way, so they can see themselves and their inner resources more clearly. A counsellor can help you equip yourself with the tools and strategies to take good care of your mental health. It’s not about handing yourself over to someone else’s authority. | 31


Self-care Good self-care will support you in your mental health. We teach a lot of that with our counselling. You need to value yourself and your own needs. Be clear around your own boundaries. If you really want to say no to something, don’t say yes. The fact is, we teach other people how to treat us. Whatever you can give to yourself is what you can give to other people, so if you treat yourself with respect and compassion, that’s going to have a flow on effect to your family, friends and co-workers or employees. Looking after your physical health is really important and it’s easily overlooked. You need to get good sleep. You need nourishing food. You need to allocate and take some down time to be social with friends and family. Surround yourself with good people and avoid toxic people wherever you can. Physical contact is important, so go and get a hug. Guys will sometimes have a bit of a laugh about that one, but it’s effective. And laughter itself is good as well, together they help release stress hormones and allow you to access feel-good hormones and endorphins like oxytocin, which are really good for your mental health. It lowers blood pressure, it’s good for your heart, and it relieves stress.

Other professionals can help you with self-care, from seeing a psychologist, to getting a massage, which can help a great deal. Don’t neglect the physical when you are worried about your mental health. You need to look at yourself holistically, and look at all aspects of your life. Anything that gets out of balance can start to work against you.

Acknowledging it’s part of being human Accepting that sometimes things aren’t easy is part of understanding what it means to be a human being. It’s normal to feel sad after a death or to worry about finances. But once our capacity to deal with stress is compromised, our mental health can suffer, and this will impact all aspects of our lives. Self-care needs to be at the top of your list to support your mental health, and if you’re doing that then it can be a support even through tough times. There are so many things that can lead to us feeling that we are not doing very well, and this may be quite normal considering what else is happening in our life. We need to learn how to support ourselves and others through these times when we are doing it a bit tough. Stress is a normal part of being alive, but when it overwhelms the tools we have to deal with it, then the best thing we can do is seek some help.

Amanda Ogilvie is the Senior Content Coordinator for the Australian Chamber of Commerce and Industry’s “Biz Better Together” productivity initiative: When employers and employees work together, business is better. Join the conversation @BizBT

32 | Australian Plumbing Industry Magazine | December 2017


MORE RESOURCES ARE AVAILABLE THROUGH HEADS UP: taking-care-of-yourself-and-staying-well If you or someone you know needs help, contact Lifeline on 13 11 14 or visit the website at If it’s an emergency, call 000.


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Geelong Roofing interview 34 | Australian Plumbing Industry Magazine | December 2017






Reaching new heights


It was a breezy day on the rooftop of 1 Malop Street, but Geelong Roofing’s Matt Foss, Dale Tennant, Peter Geels and Paul Coles are used to braving the elements on the top of the new WorkSafe building, which is already the tallest on Geelong’s skyline. Kate Stephenson discusses the dizzy heights of pioneering OHS and retaining reputation with Geelong’s roofing royality. How it all began Geelong Roofing Pty Ltd began with tiling and metal roofing for residential projects, but quickly grew to more commercial projects. ‘We started off small,’ says original co-Director Peter Geels, ‘That changed very quickly when we won some fairly major projects. We always looked at Geelong Roofing from a long term business point of view. We wanted to make sure we paid all our bills on time and gave the client quality service. We soon realised that employing the best personnel available, paying them well and having them directly on our payroll and not bringing in external subcontractors helped to achieve our goal.’ ‘We’d seen the history of small subcontracting companies and roofing companies in Geelong that hadn’t been a success, and knew we wanted to foster a culture of a company that was in it for the long haul. The key to success is to make sure you pay your suppliers and your workers well and on time. If there was a bit left over from a job we’d make sure we kept it for a rainy day. Our mantra has always been to respect the people you are working with; respect workers, respect your suppliers and respect everyone in between. It stood us in good stead in days gone by, and is still relevant today.’

Longevity like this takes a level of determination and professionalism that only a handful of companies are capable of sustaining. Geelong Roofing was run by Peter Geels and Dale Anderson. Peter was a lynchpin of the business. ‘We’ve been going for over 35 years,’ he says proudly. Some companies who do that have to change their names or rebrand. We’ve been Geelong Roofing Pty Ltd from the very beginning and our reputation has carried us.’ The first jobs Geelong Roofing did were certainly from a time when greater Geelong looked very different to how it does now. Deakin University’s fledgling Waurn Ponds campus, The ‘Cracker’ for Shell, The Capital netball centre and Bay City Plaza were among the impressive portfolio to date. ‘We are still in contact with some companies who were around at the very beginning,’ says Paul. There are a number of builders we have worked with for over three decades. A lot of the companies we worked for in Geelong at the start aren’t there anymore, but many others have taken their place. Geelong Roofing have played a pivotal role in the evolution of roofing plumbing over the years. They have worked on key Geelong buildings including the Victorian Producers Cooperation, Simonds Stadium, and even Little Creatures Brewery. Over the years, they have seen the practice of roofing plumbing evolve and change in more ways than one.

Taking a new direction Matt Foss and Dale Tennant joined Peter Geels and Dale Anderson as Directors of the company several years ago. The new directors have been working together to incorporate new technologies and practices to take the business into the future, evolving and improving with the changing times. ‘I was supposed to be at university full time,’ laughs Matt, ‘But I was on the job working with these guys. It was only supposed to be part time work where I could gain some experience in the industry. I have always had a huge appetite for learning and Peter and Dale invested a lot of time in developing my knowledge and skills, encouraging and supporting me to take on more and more responsibility. Many of my peers went on to work for Tier 1 construction companies (which is where I originally saw myself heading), however the opportunity they gave me here was just too good to pass up. I really like working for the company and enjoy the challenges we face on a daily basis. What we do is really interesting. As well as the new challenges every day, it’s the camaraderie and culture of the company that keeps me going.’ Dale echoes this sentiment. ‘Having employers that were willing to put back into training and are supportive of your ambition to do so is another reason we gel.’ | 35

Safety ambassadors


Geelong Roofing set the standard in safety, before some even knew what OHS was. ‘When I first started with Geelong Roofing, the industry had a fairly bad reputation for safety. We joined with Master Plumbers and the unions to slowly but surely advocate an evolution towards safety. Geelong Roofing were the first roofing company in Geelong to use safety mesh, perimeter handrails and stair scaffolds. We’ve been part of the journey from the very beginning, setting the pace as far as health and safety goes in Geelong and Geelong district.’ ‘Along with about a dozen others, I attended a meeting at the Master Plumbers HQ in Melbourne in the early days when we were working out the first Code of Conduct for “safe work on roofs” for the roofing industry, we all had input into that and it grew from there.’ ‘I clearly remember the days when these standards weren’t in place,’ says Paul ‘workers would walk across the purlins with no mesh, no handrail, no anything. ‘Even the riggers would walk across the purlins and slide down the columns.’ Fortunately, these times have changed. ‘Roofing plumbing used to be one of the riskiest disciplines in the industry,’ echoes Peter. ‘There were companies in Geelong who had lost people. After the provisions that have been put in place, it isn’t like that anymore. You’d be quite happy to put your son or daughter up there working for a reputable roofing company that followed the current codes of conduct for safe work on roofs.’ ‘We pride ourselves on our OHS record, says Dale. ‘It costs money to do it properly, but we don’t take shortcuts. Every job has its own complexity. It’s never a one size fits all approach. We respect that every building is unique.’ As Paul explains, ‘We get a Safe Work Method Statement (SWMS) prepared that is site specific and we add to it constantly. Every morning we have a pow wow, explain what the hazards are before we start work. It’s crucial to be aware how the hazards are changing daily. It’s our key aim to be on top of this. Our leading hands communicate that with all the staff. It’s crucial to be on top of things before they happen.’ ‘You’re often the first point of contact on a job where some of the safety measures aren’t in place. You have to review and workshop it and come up with an idea of how to ensure it is suitable. You’re often reliant on the trades around you. Not everyone operates at the level we expect.’ ‘Like any plumber, you have to have your wits about you,’ says Matt. ‘Every job is different, and they all have their own issues. You need to have workers who are trained and experienced, not just

36 | Australian Plumbing Industry Magazine | December 2017

on the job, but in plumbing. And in terms of OHS, problem solving and working safely, it’s not about dollars and cents, it’s about sending our guys home at the end of the day.’

The industry is booming It’s fitting that Geelong Roofing Pty Ltd have been drafted in to work on 1 Malop Street, the new WorkSafe building. Victoria’s unforgiving elements have added an extra layer of challenges to the task at hand. ‘The complexity of this job was mainly due to its height and exposure to the elements in winter,’ says Matt. ‘It was a real battle to complete the plant room because it’s 10 metres above the 13th floor and we had a lot of equipment in a small space.’ We were battling to get all the handrails, safety mesh and box gutter support installed, whilst working in and around all the other trades and equipment including the mechanical ducting, steel work, electrical and fire services. Plant rooms such as this one are notoriously difficult with a lot happening in such a small building footprint.’ For Peter Geels, it’s been an honour to work on the tallest building in Geelong. ‘We anticipated that a lot of our competition would shy away from the job, because they would be afraid of the red tape associated with working directly or indirectly for WorkSafe. We were the opposite. We jumped at the chance. It’s part of our ethos to show them how it should be done. That’s the way we always operate. Sometimes we miss out on jobs because of our meticulousness, but we won’t compromise on safety.’ Big things are happening across the industry at the moment. All you have to do is look to the skies to see the amount of new developments that are popping up. ‘The industry is going gangbusters,’ says Matt. ‘The growth corridor out in the western suburbs of Melbourne, down the coast and out to Torquay is booming. There are new housing developments all over the place and the infrastructure in terms of hospitals and schools is blossoming to match. Following a downturn in manufacturing in the region after the closures of Ford and Alcoa, this is great to see.’ Geelong Roofing are looking forward to getting their teeth into their next project, with the new Metro Tunnel in the pipeline. ‘It’s going to be an interesting project in terms of its complexity. It basically has to be built from the inside out due to the surrounding buildings. We are constructing an acoustic shed, to allow for the mining equipment to be dropped in to build the tunnels,’ says Matt.

Fingers on the pulse

How to win jobs

Along with Master Plumbers and three other companies in the area, Geelong Roofing Pty Ltd were among the first companies to be a part of an Enterprise Bargaining Agreement (EBA). Peter was an integral part of the process.

Peter breaks down the whole concept of roof plumbing work neatly into three sections; winning the job, doing the job and getting paid for the job. Each has its own challenges – but operate wisely and fairly and you will be able to overcome them.

‘The first time an EBA was written up, nobody even knew what it was. We cobbled together a single page document in a café in Moorabool Street.’ And being streets ahead of the rest doesn’t stop there. ‘We were among the first ones in the roofing industry to sign up to Cbus. When Cbus first came out, we joined within the first few months. Look how big they are now. We have certainly seen the industry change.’

Geelong Roofing Pty Ltd will never compromise on their high standards just to win a job. ‘Most tenders go to the lowest bid, so sometimes we miss out, because we are not always the cheapest,’ says Peter. ‘We trade on our established reputation of excellence and refuse to cut corners. ‘We aren’t being cocky, we are being realistic. That’s why we have lasted in the industry. You need a really good credit history, you need to perform to or exceed the clients’ expectations and have a really good safety standard.

You’ve got to earn your reputation. You can’t be complacent.’ Peter sums it up nicely; ‘the thing about Geelong is that it is still a provincial country town. If you don’t do the right thing in Geelong you are soon found out. In Melbourne and some of the bigger cities companies can hide their mistakes to a certain extent. But here, if you take short cuts or don’t do the right thing every time, you soon get found out. Geelong Roofing has existed in its own right for 35 years, some companies have had several name changes in that time because they needed to burn their bridges. We take a lot of pride in our longevity. Here’s to the next 35 years!’

What being a Master Plumbers Member means to Geelong Roofing: Earlier this year, Geelong Roofing were invited by Master Plumbers to commemorate their 35 year Member Milestone. ‘Master Plumbers are a professional organisation. It’s good to have that level of support and be

Members of a community among other roofing plumbers. We can share knowledge, share ideas and work to improve the industry collaboratively.’ Dale Tennant, Geelong Roofing co-Director.

3 ways Cbus builds super futures for plumbers in Victoria 1.

Investing in property and development projects through our wholly owned subsidiary Cbus Property1, creating jobs and delivering returns


Easy administration for employers, with online options to join Cbus and pay employees’ super


Industry–specific super products for members, including insurance cover, financial advice and free access to the Cbus smartphone app

Contact Daniel for your business super needs Daniel Tentser,

Business Superannuation Consultant, VIC

0439 372 365

Cbus Property commercial project, 171 Collins St Melbourne 1 Cbus Property Pty Ltd is a wholly-owned subsidiary of Cbus and has responsibility for the strategic performance and management of all Cbus direct property developments and investments. This information is about Cbus. It doesn’t take into account your specific needs, so you should look at your own business needs and objectives before making any financial decisions. Read the Cbus Employer Handbook and other relevant documents to decide whether Cbus is right for you. Call 1300 361 784 or visit for a copy. Cbus’ Trustee: United Super Pty Ltd ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262. | 37

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38 | Australian Plumbing Industry Magazine | December 2017 AQA1569 Safety half-horiz API 185x123.indd 1

27/10/17 3:17 pm

Changing the culture of

safety at work what the new OHS Regulations mean for your business How many of us have a deep and confident understanding of the ins and outs of WorkSafe’s OHS requirements? Unless OHS is your trade or you work for Worksafe, it’s doubtful how many of us could claim full expertise on the topic. In light of the new changes that have recently come into effect from 18 June 2017, we thought it was high time for a summary of what they mean for your business. Who better to discuss the impact than Group Leader of Hazardous Industries & Industry Practice at WorkSafe, Steve Thornely. If you attended the Master Plumbers OHS themed Business Breakfast at Mantra Bell City in Preston in August, you would have seen Steve speak with his colleague Cameron Ellis about the changes to the OHS Regulations.


Turn to page 10 to find out more about what went on in the Master Plumbers OHS themed Business Breakfast back in August Want to attend a Master Plumbers Business Breakfast in 2018? The new calendar of event is out now. Turn to page 11 to find out dates and themes. See you there!

Alarmingly, construction work is responsible for nearly a quarter of all workplace fatalities, despite constituting less than 10 per cent of the total workforce. The leading causes are related to falls, structural collapse, contact with electricity, working near mobile plant or working near live traffic. A statistic shared by Steve that may take you by surprise is that out of the six fatal construction related incidents this year, five of the victims were over the age of 55. This is a sombre reminder that no matter how experienced a worker is, precaution must always be exercised and the correct processes followed. To start getting the message out to construction workers early in their careers about the importance of safety, Industry Education Officers have been engaged to provide a crossover between industry and education providers with a view to informing students about their OHS rights and responsibilities. Steve started as a plumbing apprentice and worked for 17 years mainly in mechanical services, then spent three years as a trade instructor and OHS advisor before joining WorkSafe in 2008. He is an inspector and group leader in the hazardous industries area. He advocates some simple control measures you can introduce to reduce serious injuries at work.

40 | Australian Plumbing Industry Magazine | December 2017

‘I manage a team of construction inspectors in the Melbourne area. We respond to complaints and incidents and investigate what is going on in large construction sites.’ Unfortunately we are busier than we want to be. A 53 year old construction worker in Maidstone recently lost his life due to a fall from heights. It could have been avoided. Fall risks are definitely one area of concern. In terms of prevention, there is so much that can be done to prevent injuries. It’s all about the employers and contractors taking responsibility for OHS in their workplaces and about workers being encouraged to speak up about health and safety concerns before someone is injured.’ ‘Everyone has some level of commitment to health and safety, but it’s fair to say some people are more committed after an incident than before it. So many people think it will never happen to them – until it does. Every incident is preventable. I always say that I go to incidents not accidents. Something could always have been done somewhere along the chain of events to make sure it didn’t happen.’ Safe Work Method Statements (SWMS), detail emergency procedures concerning engulfment, construction induction training, and industry education. These findings are designed as a go to reference from industry professionals to take your knowledge to the next level and get your workforce up to date with the changes,

from a person who examines and investigates these issues every day. Steve’s professional opinion on these areas can help your business bring its safety plan up to date.

SWMS ‘SWMS are much more than just a piece of paper. They are an agreement between you and your workers about how to identify the risks onsite and how to control them. They will identify what risks are present and which controls can be put in place to avoid them, as well as allocate responsibility. A change in the 2017 OHS Regulations is that the content has to be expressed in a way that is readily accessible and readable to persons using it. Our intention is that it really speaks to the workers. We envisage it as a living, breathing document that can be changed if the need arises. Every worker on site also has to be aware of it, and aware of how to access it.’ ‘SWMS are required for “high risk construction work,” of which there are 19 different categories. For plumbers, this can be loosely categorised as ‘jobs where there is a risk of falling more than two metres; jobs involving demolition or asbestos; working around powered mobile plant and working around a trench or shaft more than 1.5 metres deep. Even if you think you have controlled the risk you still need a SWMS by law.’


‘The length of time it takes to put a SWMS together depends on how complex the job is. Most companies have a generic SWMS saved on their computer, which they adapt to suit different jobs. WorkSafe inspectors would expect to see a job specific SWMS. It’s much more than just a bit of paper.’ ‘I’ve heard some employers express frustration when they think it takes longer to complete the SWMS than it does to do the actual job. I think that’s small picture thinking. Completing a SWMS ensures that the job has been thought through properly and well planned. What’s a couple of minutes out of your day worth compared to the heartache of work mates, family and friends of someone who is killed or injured at work?’ ‘Workers should be consulted about the SWMS and encouraged to provide input. This ensures that the SWMS is job specific and the workers will have buy in and be more likely to adhere to it. I’ll always encourage a company that goes above and beyond with OHS. It’s commendable. We encourage consultation as much as possible.’ There is a document on the WorkSafe Victoria website that has a sample SWMS template. This can be found at: pdf_file/0012/211305/ISBN-Sampleswms-template-for-high-riskconstruction-work-2017-06.pdf


Construction Induction training

‘Another change to the OHS Regulations is the new requirement to establish emergency procedures if there is a risk of a person becoming engulfed by soils or other material. This obviously has big implications for most plumbers working in the industry. Master Plumbers OHS Officer Rod Tresidder has done a lot of work on this of late. The main concern is that people are usually inclined to jump in and save the person, but this can put themselves, others and the person who is engulfed at a higher risk.’

‘The Construction Induction Card’ which used to be known as the ‘Red Card’ is the basic OHS induction training for the construction industry. The Construction Induction Card is a prerequisite for all workers, including apprentices, working on Victorian construction sites. Other states and territories have different coloured cards and we accept them as long as they were issued by that state or territory.’

‘Problems are exacerbated in the heat of the moment, where common sense goes out the window. The first step is likely to involve contacting Emergency Services. It is crucial that the site address and incident location within the site is clearly accessible and known by all. If you’ve got it documented, it gives you more insight at a time of crisis. As it is a part of the new regulations, it is law, so it is something you need to carefully consider for any job where there is a risk.’

Industry education ‘Changing the culture of workplace safety is all about education. We are doing what we can to open up the discussion and make it natural to talk about safety. It’s important that young people can feel comfortable to raise a safety issue without being ridiculed. This is especially important to instil in young workers.’ ‘Young people need to know it’s OK to speak up about safety and act as soon as they think something isn’t right. I would advise all project managers and senior staff to make safety a key part of the daily conversations. Your entire workforce will benefit from it and it will pay dividends for all concerned.’


High Fibre Why asbestos is still an issue Often we hear from those who think that asbestos is a thing of the past. However asbestos is still very much an issue that can’t be ignored, especially when considering the amount of renovations on heritage houses and the alarming prevalence of mesothelioma and resulting asbestos deaths. This feature investigates Asbestos Safety and Eradication Agency (ASEA) approved advice on how to handle asbestos and products that can help you. In the presence of Asbestos Containing Materials (ACMs) it is important to adhere to the following: DO

DO NOT Use power tools

Ensure you get the material tested by a NATA accredited laboratory if you are unsure if it contains asbestos

Use abrasive cutting or sanding discs

Ensure the ACM is thoroughly wet down and kept wet during your work to minimise the release of asbestos fibres and/or dust

Use compressed air Use high-pressure water hoses Walk on corrugated asbestos-cement roofs as you may run the risk of falling through the roof

For more information contact the work health and safety regulator in your state or territory

Leave ACMs where they may be broken or crushed allowing fibres to escape into the air Cover over it

What are some of the common plumbing activities I need to take care with? Pipe repair and connection to pipes insulated with asbestos, followed by drilling are the biggest risks to plumbers when carrying out work. Asbestos can be in a friable or non-friable form. Friable means you can break it up with just your fingers. Pipe lagging is friable, asbestos cement pipe is generally non-friable. If it is friable, it is easier to breathe in, which increases your risk of contracting an asbestos related disease. These areas are all on top of regular types of ACMs encountered in a residence such as roofs, walls, ceilings, or eave linings.

42 | Australian Plumbing Industry Magazine | December 2017

Safety tips If you have any reason to believe there might be ACMs where you are working, stop work immediately and don’t risk it. It is important to treat the material as asbestos until it is tested and confirmed. It is important to note that friable asbestos can only be removed by a class A licenced asbestos removalist. Asbestos is always a risk when it is disturbed because it produces dust that contains asbestos fibres. Airborne fibres are easily generated either through weathering or from building related activities such as demolition, drilling, cutting or sanding. If the ACM is in good condition (i.e. undamaged, undisturbed,

well maintained), the safest option is to leave it alone and visually inspect the materials from time to time for deterioration and damage. It is unlikely to pose a health risk if it is in good condition.

Pipe lagging Pipe lagging is usually found in commercial properties but also has been found in residential apartment blocks. Be on the lookout for this material anywhere there is a central boiler or hot water service in older buildings. One commonly overlooked example is the insulation or pipe chasing inside walls and wall cavities particularly of brick/ cement/double brick homes; where the

pipes (usually the hot pipe) are insulated or ‘chased’ with asbestos-based plaster. This plaster used to be available dry, in bags and applied wet onsite to insulate the pipes from heat loss to the bricks or mortar. This is common in double brick houses and apartment and unit blocks especially to shower pipes.

Asbestos cement sewer vents and flue pipes This can be from heaters or hot water service units (both gas and electrical). The standard toilet/sewer pipe was very commonly constructed using this type of pipe with various caps and shaped ends. Water and drain pipes and the connecting sealant between sections are often ACMs. Due to its prevalence in Australian homes, it is important to know whether the property you are working on contains ACM and how to avoid disturbing it. In line with most state and territory asbestos regulations, it is the requirement of workplaces built prior to 2004 to prepare, maintain and update an asbestos register that identifies any ACMs located at a workplace, and that the register is made available to staff, contractors or other visitors. When there is potential to come across asbestos on a worksite, it is important to always ask for the asbestos register and ensure you protect yourself with disposable overalls, gloves and a cartridge half face mask.

Your asbestos checklist: Is the ACM non-friable? Is the area less than 10 square metres? Will the removal task take less than 1 hour? Do I have handling/working with asbestos training? Has PPE decontamination and waste collection/disposal been addressed? If you answer yes to the above, a removalist licence and notification to the regulator is not required, but you will need the relevant liability insurance (asbestos is excluded from a majority of regular insurance policies) and qualifications. If you answer no to any one of the above, a licenced removalist is required with the relevant liability insurance and qualifications. Whatever you decide; you must protect yourself and others around you. Asbestos is a known carcinogen, and inhaling asbestos fibres is associated with diseases including pleural disease, asbestosis, lung cancer and mesothelioma. Even limited or short-term exposure to airborne asbestos fibres can be dangerous and in some cases fatal. There are legal requirements regarding asbestos management, its removal and disposal which can vary between states. Be sure to check with your local council or the relevant state or territory government for legal requirements. It is important to know whether asbestos is present before you begin work to ensure that it remains undisturbed.

deconta are your solution for asbestos removal equipment German-based asbestos removal technology innovators deconta have been delivering state of the art asbestos removal solutions to Australia since 2007. Offering a maximum of security and economy, we recommend getting their leading technology and range of machinery on board to solve the problem. Marcus Jarman represents deconta in Australia and New Zealand. He did his asbestos removal course at PICAC and now supplies the training centres with industry best asbestos removal products. ‘There is much more in the way of asbestos removal in Europe, because there are so many older buildings. The Government of France put a grid on top of the country and implemented asbestos removal, square by square, until they removed the whole lot. They’re very strict with it. In Australia, when you are selling your house it’s up to the buyer as to what happens, in France it’s mandatory.’ His comments on common perceptions of asbestos are also interesting. ‘People think asbestos is a thing of the past. Young kids don’t even know about asbestos. But it’s still extremely common in old properties. It will be interesting to see if there is a spike in diseases following the DIY revolution that seems to be taking Australia by storm.’

For more information about deconta, contact Marcus on (03) 9312 4565 or via email | 43

Defending the

invisible Matt Reynolds interviews Cyber Security Expert Tom Crampton.

Australian Plumbing Industry magazine’s roving reporter Matt Reynolds recently sat down with digital and cyber security expert Tom Crampton, to talk about protecting both business and personal information online. For the past decade his company, Trusted Impact, has been helping both the Australian Government and some of Australia’s biggest and most well-known companies protect themselves and guard their most valuable digital information. As part of our health & wellbeing issue, we can all learn something from these tips on how to keep your cyber usage safe. MATT REYNOLDS Does the average

person, someone like me, a plumber, who’s just going about my own business day-to-day, really need to worry about cybercrime? TOM CRAMPTON There’s a broad range of skill and cyber risk. On one hand you have large scale crime,

44 | Australian Plumbing Industry Magazine | December 2017

when nations try to steal each other’s information, or take control of things like the power grid. That level of hacking is very advanced, and most individuals like you and me, or even small businesses shouldn’t be too worried about it. What we are concerned about are the criminals of

much less skill who hack into personal computers, encrypt the data and will hold individuals to ransom. In the last few months alone there has been waves of this activity that has spread across the world via the internet, and they require payment for the unlocking your data to be paid by Bitcoin.

MR How does it spread? TC Normally by email. You get

something in your inbox that looks like it could be legitimate, possibly from a big retailer with a familiar name, maybe a small local business. The email address the communication arrives from is, using yourself as an example, not but something very similar like xyz@, so it looks genuine. The email contains an attachment that when clicked will unlock an invisible virus that can do harm to your computer. MR And there is nothing to stop

anyone sending you these messages, if they know or can guess your email address, right? TC No, there’s not. You have to look

at every email and ask yourself if it is legitimate. Ask “Does it make sense this person would send me this email and ask me to click on this link, open this attachment or make this request?” MR How do you know if you have

been hacked? TC If they’ve locked up your computer,

it’s pretty easy. But often it’s not always that straight forward. In large businesses, there are two types of companies, those who have been hacked and those who don’t know they have been hacked. For example, we had a case where a CEO of a big company would stop using his computer but the mouse curser would continue to move around the screen. A long story short, we investigated it and worked out that we could sit in the car park of one of their factories, connect to the factory’s wi-fi and in no time at all, we had open access to the company’s shared file drives and all their sensitive information. They were wide open, and someone was inside hacking their systems – quietly watching, and waiting for the time and information to exploit it.

MR Scary stuff. How do we protect

ourselves? TC You need to maintain your system

and update your software regularly. Many of these global viruses thrive because systems are old and outdated. There is a local hospital whose system basically fell over because a virus that took advantage of their outdated software. When something is that old, the risks are much higher. Vulnerabilities to old systems are well-known and published across the world and are easy for the wrong people to exploit. We helped the health industry lift their game from a security aspect because health technology has become so much of a part of patient care. Ultimately it was beginning to affect their ability to provide care to their patients. Unfortunately, it will get worse before it gets better. MR Can we trust public wi-fi enough

to surrender our passwords and personal details to it? TC No, but there’s a problem because

we all live on it so it’s impractical not to use it. Just in this last week it has come out that what we thought of as secure wi-fi is, in fact, not so secure. There is a difference between open and password protected wi-fi systems too. For $99 on the internet you can buy yourself a device called a wi-fi Pineapple. It’s a small tool that is no bigger than an iPhone. It’s used to intercept and capture the information sent between your phone and the web application you’re accessing. When wi-fi networks aren’t password protected security risks obviously increase. So, simple rules of thumb are: 1 Don’t do banking over open wi-fi 2 When you are asked to submit an important user name and password, use the cellular connection that operates over the 3G or 4G network as it’s a much more secure option.

MR Do you own a wi-fi Pineapple? TC Several! MR Should we be covering

webcams up? TC I learn from the smart people

we have working here, and when I see these people with tape over their webcams, I put tape over mine. MR Tape is really cheap insurance,

right? TC It certainly is. These cameras are

easily hacked. It’s a common trick and very basic thing to do. MR What about voice? Should we be

worried about our phones recording everything we say? TC It depends. If the conversations you

are having are highly confidential and you don’t want others to know about them, then you should be worried about that and also think about any other device that could also be recording you. I know for myself and for most normal people, if someone recorded everything I said, they’d quickly fall asleep before they got anything even interesting. You don’t want to become overly paranoid about any of this. Remember, it’s much easier to go after a database of 50,000 credit cards, than to listen to you and me for weeks on end, hoping to get something of value. 50,000 credit cards are also much easier to turn into real money. MR So, on a basic personal level, if you

use reasonably modern equipment, keep your software up-to-date, don’t reuse important passwords (banking, for example), are careful using cloud storage systems like Dropbox and Google Drive, particularly when sharing folders, and remain somewhat suspicious about every email you open and your general online activity, you are a lot less likely to be targeted. TC Exactly. It’s that old joke about

being in the forest with a group of your mates when a bear comes running after you. You don’t have to be the fastest in the group, you just don’t want to be the slowest.

The full audio version of my interview with Tom can be found at

From the trenches [MATT REYNOLDS] Matt Reynolds is an award winning plumber who writes about the game as an industry insider. He hosts the Trench Talk podcast which is available on iTunes and most podcast platforms. You can find him as the Director of XRM Plumbing Services on LinkedIn. | 45

Adverse action pre-employment Adverse action is action that is unlawful; if it is taken for a particular reason or reasons.

The adverse action provisions in the Fair Work Act 2009 (FW Act), apply to a person who is an employee and a person who is a prospective employee.

status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin.

Under the FW Act, an employer must not take adverse action (amongst other things) against a person who is an employee, or prospective employee, of the employer because of the person’s race, colour, sex, sexual orientation, age, physical or mental disability, marital

However, an employer has not discriminated (or taken adverse action) against an employee, or a prospective employee, where such “action is not unlawful under any anti-discrimination law… or… (where such action is)… taken because of the inherent requirements of the particular position concerned”.



Nicholas Shizas (Shizas) was employed by the Australian Tax Office.

“(Shizas)… failed to secure employment… because, following a diagnosis of ankylosing spondylitis (described in the pleading as “a form of arthritis that causes inflammation in the spine and other joints”), a decision was made that he did not meet the AFP’s medical clearance requirements. He tried in vain to have that decision overturned.”

Shizas made multiple applications to the Australian Federal Police (AFP). His first two applications were unsuccessful; firstly because he did not hold an unrestricted driver’s licence and secondly, because he failed the aptitude test. The decision in question deals with his third application to the AFP and their refusal to employ him.

“(Section)… 351 relevantly prohibits an employer from refusing to employ a prospective employee because of that person’s physical disability (here, ankylosing spondylitis), unless the employer does so because of the inherent requirements of the particular position concerned.” “The purpose of… (Section)… 351(1) was to extend the scope of the protection against discriminatory conduct in respect of termination of employment (previously provided by… (Section)… 659(2)(f) of the Workplace Relations Act 1996 (C’th) and now covered by…(Section)… 772 in the FW Act) to anything answering the definition of “adverse action””.



“Section 351 falls within Part 3 – 1 of the FW Act. For the purposes of that Part, a person takes action for a particular reason if the reasons for the action include that reason, so long as the reason was “a substantial and operative reason”… Moreover, where, as here, it is alleged in an application relating to a contravention of Pt 3 – 1 that a person took action for a particular reason and taking that action for that reason would contravene the Part, it is presumed that the action was taken for that reason unless the person proves otherwise.

To displace the presumption created by… (Section)… 361 in light of the effect of… (Section)… 360, the respondent must prove that its conduct was not motivated in whole or in part by the prohibited reason alleged. A failure to displace the presumption enables the allegation by an applicant of adverse action for a prohibited reason to stand as sufficient proof of that fact.”

“[t]he crucial issue in [a general protections] application is the causal relationship between adverse action and one or more of the factors mentioned in the various provisions of Pt 3-1. The Court said nothing about who bears the onus of proving, or negating, the existence of that causal relationship. In the following paragraph, the Court made clear that it is the employer’s burden to disprove the causal connection. That said, it is well established that the applicant must prove “the factual existence of the circumstance which is said to have been the reason for the taking of the adverse action”; the onus does not shift merely upon the making of an allegation that the circumstance arises:.. Here, the circumstance which is

said to be the reason for the taking of the adverse action is the applicant’s disability. This was not a case where there was only an allegation about the existence of the relevant circumstance. The relevant circumstance was proved on the agreed facts. The burden is on the… (AFP)… to prove that they did not refuse to employ Shizas because of his disability. The focus of this inquiry must be on the reasons of the decision-maker but, in determining whether the burden has been discharged, it is necessary to balance the reliability and weight of the evidence adduced by both parties and the overall facts and circumstances of the case.” “In summary, I find that: (1) at the time both decisions were made, the… (AFP)… was an employer within the meaning of… (Section)… 351(1) of the FW Act and Shizas a prospective employee;

Summary: lessons to be learned As is the case with all decisions, the decision turns on the facts peculiar to that particular case. The lesson to be learned from this case is that employers should ensure that their pre-employment practices are free from discrimination. However it needs to be understood that non-discriminatory employment practices also must continue throughout an employee’s employment.

Should there be any questions about the contents of this Industrial Relations Note, please contact either Phil Eberhard, Senior Workplace Relations Adviser, Master Plumbers, on (03) 9321 0720, 0425 790 722 or

(2) by refusing to employ Shizas on both occasions the…(AFP)… took adverse action against him because he had a disability, namely, ankylosing spondylitis, contrary to… (Section)… 351(1); but (3) that the second decision was also made because of the inherent requirements of the position for which he had applied, being the particular position concerned for the purposes of .. (Section)… 351(2)(b), and, accordingly on this occasion, the… (AFP)… did not contravene … (Section)… 351(1).” “It follows that, beyond declaring the first decision to have been made in contravention of… (Section)… 351, no further relief should be granted and the application should otherwise be dismissed.” | 47

Protecting the life (and people) you love With more Australians having children later in life, starting a second family and carrying significant levels of debt well into their 50s and 60s, life insurance has never been more important.

Life is full of unexpected twists and turns and you never quite know what is around the corner. Protecting your family against the loss of all the things you have worked hard for over the years is the cornerstone of a sensible strategy to defend your wealth and current lifestyle. Although most people know this, being ‘underinsured’ – or holding insufficient life-related insurance cover – remains common across all age groups in Australia.

noting 18 families in Australia lose a working parent every day of the week. One in five families is affected by the death of a parent, a serious accident or an illness that renders a parent unable to work.iii

The underinsurance problem

Increases in the number of second and blended families and ageing parents also mean many breadwinners now have more people than ever relying on them financially.

Australians are famous for their laid back attitude and, unfortunately, that attitude often extends to taking out life insurance protection for their families. While research shows more than three-quarters of us understand the need for life related insurance, rating it as important or very important, only 52 per cent of those surveyed said they actually held some form of life insurance.i Consulting firm Rice Warner has calculated that Australians should hold a total of $4,581 billion in life insurance to be considered adequately protected, but the actual figure held is only $2,770 billion.ii Although the typical middle-income Australian family with two children needs an estimated $680,000 in life insurance cover to be considered adequately protected, Rice Warner found that the median level of life insurance held by these families is only $258,000.

Paying your bills and protecting your dreams Without adequate life insurance protection, the financial burden arising from a serious illness, accident or death can cause severe financial hardship. Such an event is not uncommon, with the Lifewise/NATSEM Underinsurance Report

Life insurance protection may also be essential for singles, as they often have fewer resources to fall back on to pay their debts and ongoing commitments such as rent and mortgage repayments if they become seriously ill or disabled.

Guarding your wealth When it comes to developing a comprehensive strategy to protect your financial position, life insurance is a key component as it can create a safety net to protect your current lifestyle and the wealth you have accumulated. Without adequate insurance protection, many families find themselves facing real financial hardship if the main or secondary income-earner, or the primary carer of the children, becomes sick or dies. It’s important to look at your options in terms of life-related insurance as part of your financial goal setting. These products can provide a highly effective way of protecting assets such as the family home, enabling policy holders to cover their financial commitments in the event of a claim.

Life insurance benefits can be used in different ways depending on your personal circumstances and health, with the lump sum payment they may provide easing the financial burden during what can be a very difficult time.

A tailored approach For a complete wealth protection strategy, death cover is usually combined with other life-related insurance products such as critical illness and total and permanent disability (TPD) protection. Subject to each policy: • Life insurance pays a lump sum on your death or diagnosis of a terminal illness, • Critical illness (or trauma) cover pays an agreed amount if you are diagnosed with a specified critical illness, such as cancer or heart disease, • TPD insurance provides you with a tax-free lump sum if you are permanently unable to work due to accident or illness. These life-related insurances are designed to provide protection against the most common adverse life events and provide you with peace of mind so that if the unexpected happens, you and your loved ones have some protection. If you would like some advice on the right mix and amount of life insurance for your family and financial circumstances, don’t hesitate to call Master Plumbers’ preferred insurance brokers, Marsh Advantage on 1300 300 511.

i ii iii Marsh Advantage Insurance Pty Limited (ABN 31 081 358 303, AFSL 238 369) arrange the insurance and is not the insurer. This article contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire the product, refer to the specific policy wordings and/or Product Disclosure Statements available from Marsh on request. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. LCPA no: 17/0112.

48 | Australian Plumbing Industry Magazine | December 2017

AFFORDABLE PLUMBERS LIABILITY INSURANCE IS NO PIPE DREAM Contact Marsh Advantage Insurance for a competitive quote and join the 4,000 plumbers across Victoria already with us. We can arrange public liability insurance starting from $629*, and we will email your certificate of currency directly to the Victorian Building Authority. To get a quote, call 1300 300 511 or visit * Premium includes statutory charges and broker fee and is based on one licensed plumber insured, domestic plumbing work only, with an estimated annual turnover less than $200,000 and no previous claims or uninsured losses in the last five years. Acceptance of cover is subject to underwriter guidelines, which includes restrictions on types of plumbing works. Master Plumbers and Mechanical Services Association of Australia (MPMSAA) and used under license by Marsh Advantage Insurance. Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL No. 238 369) arranges this insurance and is not the insurer. MPMSAA receives a financial benefit when a policy is arranged by us, enabling it to continue to provide further services to the plumbing industry. Premium is based on public liability and Victorian plumbers warranty insurance underwritten by Vero Insurance Limited (ABN 48 005 297 807, AFSL 230859), is indicative only and, while accurate at the time of publication, is subject to change. This advertisement contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the Product Disclosure Statement (PDS) which is available from Marsh Advantage Insurance. LCPA 17/0008. S17-3607.


Risky business

Choose quality copper to avoid plumbing problems Plumbing errors or call backs can be disastrous for your business, but you can avoid them with some simple steps says John Fennell, International Copper Association Australia CEO. Something as simple as a plumbing leak can be a major headache for both you and your customer. As a plumber you have the responsibility to use the most reliable products you can, as well as your experience and skill, to create a great installation and minimise problems.

You can minimise the risk of problems occurring by discussing the options available with your customer, providing your expert advice to assist with your customer’s decision, using those JUST BECAUSE products that you YOUR BEST WORK know have a proven IS OFTEN HIDDEN track record, and, BEHIND THE WALL, most importantly, by not taking short DOESN’T MEAN cuts just to save YOUR CUSTOMER a few dollars.


A simple way to ensure this success is to minimise your risk and captialise on your competitive advantage by using quality products, employing best practice installation methods and leaving very little to chance.

Know your product

100 per cent guarantee

The products you use are just as crucial. Not only must they be agreeable to the customer, but they must meet regulations such as WaterMark.

Copper has a long and proven track record of use in plumbing installations globally and its advantages are well known. All plumbers are trained in its installation methods. Plumbing techniques and standards are based on the use of copper and when installed correctly, it is both reliable and high quality. Copper can be used for cold water and heated water at all temperatures, whereas other products have limitations.

It is the plumber’s responsibility to install only WaterMark approved products. Even though you might see non WaterMarked products marketed cheaply for sale at a store or online, only those that make the grade should make the cut. There have also been cases where non-compliant products displaying the WaterMark symbol have been sold, making it very difficult for the plumber to determine if these products are genuine and fit for the purpose for which they were intended. The safest way to minimise the risk of non-compliant products is to use a reputable plumbing distributor and use well known and trusted brands of products which have good local technical support.

Choosing quality copper products ensures you not only minimise the risk of any plumbing system failure, but you are also enhancing your business’ reputation and competitive advantage by using a trusted, high quality and proven material. Letting your customer know that the use of copper in their installation means they have a high quality plumbing system behind the wall is a reflection of the quality of your business. Just because your best work is often hidden behind the wall, it doesn’t mean your customer shouldn’t know about it. You can always rely on copper – for more information visit

50 | Australian Plumbing Industry Magazine | December 2017



The Hall of Shame has come on in leaps and bounds – and a fair few leaks and calamites – since the last edition of Australian Plumbing Industry magazine. You can find all the crimes against plumbing in one place on our webpage and don’t forget to follow us on Facebook for our weekly Hall of Shame post every Monday.

Got any plumbing disaster snaps that are Hall of Shame ready? Don’t forget to share your snaps with for your shot at anti-stardom! | 51

Connections with

South Africa An interview with Ryan Marsh

Cape Town based World Plumbing Council Scholarship winner Ryan Marsh visited Melbourne earlier this year as a guest of Cooke & Dowsett. He was exposed to a range of plumbing disciplines very different to the way things work in his home country of South Africa. He is an ambassador for the profession in his country and currently National Expert of Plumbing and Heating at Worldskills South Africa, as well as a Program Manager at Northlink College, and a former Lecturer in Civil Engineering and Building Construction at Boland College. Here Ryan sheds light on the challenges plumbers in South Africa face and what’s going on in the training centre he manages. Can you talk to us more about plumbing in South Africa and how you are trying to change perceptions about plumbing as a career in your country?

You run some progressive training centres in South Africa, can you talk to us more about this and about what your objectives are?

I respect and acknowledge the training system that is currently applied to train plumbers in South Africa. This system, along with a diverse apprenticeship background, has equipped me with the ability to excel exponentially within my industry. However I do feel that it is time for this system to be renovated to encompass more modern developments in the industry, so that we are able to really train plumbers of the future, who are able to meet any challenges within an ever-evolving industry head on.

I am fortunate to be in the service of one of the leading vocational training institutions within the Western Cape. The campus where I am based used to be run by a historical stalwart in vocation education and training, for decades. Northlink college has taken over these training venues and continue to produce most of the building and civil artisans in Johannesburg.

I am currently at the helm of managing a practical training and trade testing centre, a position that I never dreamt of being in, but my need for establishing admiration for my skill has lead me here. As I progressed in my career as a plumber I realised that there are many inexperienced plumbers and laymen who were ruining the image and reputation of plumbers nationally. I figured that the only possible way to change the mindsets and improve the skill sets of these individuals would be to migrate to education and training.

52 | Australian Plumbing Industry Magazine | December 2017

My objective as the program manager, is to modernise and adapt these traditional venues so that they are recognised as centres of excellence nationally. Training needs to be linked to the latest developments and market trends, but relative to the needs of the industry so that graduates are easily integrated into the much-needed workforce that will ultimately drive the growth of our economy.

How important are properly trained plumbers in South Africa? In South Africa, plumbing has been identified as one of the most critical scarce skills in our country. Hence, there is a huge drive by the Department of Higher Education and Training, via

the ‘Decade of the Artisan‘ initiative, to train and rejuvenate these trades that have seen a severely dwindling number. Additional factors, including the severe weather conditions like the current drought that is being experienced in Cape Town, have highlighted the importance of highly skilled plumbers. Interact Media South Africa has a publication titled Plumbing Africa which, alongside the Institute of Plumbing South Africa, also advocates the important role of plumbers and the development of the plumbing industry comprehensively. To some, the word plumbing will remain taboo, until they are faced with the stark reality of not having access to safe potable water or basic sanitation. To others the plumbing industry is just a job that pays good money. For the rest of us, it is an honor to take care of the health of a nation.

Go to to read the full interview from Ryan, including his thoughts on the 44th International Worldskills competition in Abu Dhabi and what happened when Community Plumbing Challenge was held in South Africa.

product news RIDGID® micro CA-350 hand-held inspection camera Inspection and documentation are made easy with the RIDGID micro CA-350 Inspection Camera, now with 12V power. • Easily record still images and videos of problems in hard-to-reach areas • 12V rechargeable Lithium-Ion battery provides longer runtime for extended inspections • Comfortable pistol grip design, large screen, and easy to use interface • Illuminate dark spaces with four bright LEDs on the waterproof aluminium camera head • Get the perfect view with enhanced features like image rotation and digital zoom • The perfect tool for a range of industries For more information contact Ridge Tool Australia on 1800 743 443 or email

Aquatechnik Safety – it’s lead free, full flow and leak proof Quick to use, reliable and safe, the lead free, full flow and leak proof polymer piping Safety System from Italian manufacturer aquatechnik has been used successfully in projects all around the world. From hospitals in Italy, luxury apartment buildings in Algeria and a thermal water park in Slovenia, the polymer piping system is now being widely used in Australia. Tried and tested since 2000, aquatechnik’s Safety System is the first and only system in the world that completely avoids brass and metal ions coming into direct contact with water, avoiding any lead contamination.

“Since launching in Australia, the system has been used on a range of residential and commercial projects,” says Rod Luker, General Manager of aquatechnik Australia. ”As evidenced by the types of international projects where aquatechnik has been used, it has great flexibility.” The aquatechnik system is available direct from aquatechnik Australia, enabling plumbers to purchase a high-end quality product at an affordable price. In addition, aquatechnik products can be purchased online at or by calling 1800 278 283. The website has a range of resources including product information and catalogues, and videos of the Safety System being assembled. | 53

Kick-start your plumbing career



Sign up for a pre-apprenticeship with the industry’s leading training provider at our state-of the-art facility in Brunswick.

Why do a pre-apprenticeship? A plumbing pre-apprenticeship will prepare you for work in the plumbing industry and make you more attractive to potential employers.

What is involved? 13 weeks, full time training Practical, hands on plumbing tasks Plumbing theory (including maths and reading) Workplace exposure

What do you achieve? On successful completion you will be awarded with the qualification 22304VIC Certificate II in Plumbing (Pre-apprenticeship)*

How do you apply? Complete the application form (over page) Attach your resume and a covering letter Send to Selection is via interview

Costs Tuition $984 (government funded position; tuition fee concessions may be available for eligible learners) ** Materials/text books $492 Toolkit $490 (yours to keep) For full course details go to

** Go to to see if you are eligible for a government funded position and/or fee concessions The student tuition fees as published are subject to change given individual circumstances at enrolment

54 | Australian Plumbing Industry Magazine | December 2017


* This course is delivered by Master Plumbers (RTO #3937) with Victorian and Commonwealth Funding

product news Drought drives Jetter demand Drought alarm bells are ringing throughout Australia as the country faces some of the lowest rainfall and highest average temperatures in decades. As trees seek moisture from cracked drains and sewer lines, plumbers will need a high pressure drain cleaning jetter to keep up with the increased workload.

Producing a huge 5,000 psi and 25 litre per minute flow, the King Cobra Vanguard is capable of clearing 200mm (8”) drain pipes. The machine also comes with a complete seven piece Aussie Jetters Nozzle Box featuring the Turbo Root Mulcher, which vibrates and rotates as it goes through the pipe.

It is estimated that there are 100,000 plumbers without drain cleaning jetters. Investing in a high quality, high pressure jetter can prove to be extremely cost effective, both financially and physically.

All Aussie Pumps jetters are fitted with a heavy duty hose reel set up and include a 60 m ¼” R8 high quality sewer hose with superior flexibility. This enables plumbers to target difficult to access locations and eliminates the laborious and time consuming task of digging trenches.

Designed by plumbers, for plumbers, a high quality jetter like the Aussie King Cobra Vanguard will make short work of drains blocked by tree roots.

Further information on the King Cobra Vanguard is available by contacting (02) 9986 1186 or visiting

Bosch introduce Extra Bright GLL 3-80 Line Laser Maximum line visibility and 3x 360° laser lines • Three 360° laser lines eliminate need to reposition tool during leveling work • Extremely bright red laser lines thanks to high power diodes • Long working range of up to 40 meters (with receiver) Bosch Blue is expanding its range of professional Line Lasers with the release of the innovative GLL 3-80, featuring extra bright red laser lines and three 360° planes. Providing tradies with a convenient, all-in-one laser option, the new Extra Bright Red Line Laser from Bosch Blue eliminates the need to use different tools for multiple alignment jobs. Thanks to its three 360° laser lines, professionals can work with improved efficiency, saving the need to re-position the laser on the worksite.

High power diodes mean trade professionals can now experience perfect laser visibility with an impressive working range of up to 40 meters (with receiver). Tradies can also work with supreme precision thanks to the line lasers cone mirror technology and enhanced laser line accuracy of ±0.2 mm/m. The GLL 3-80 is compatible with the new LR 7 Professional receiver for remote working. For added convenience, the receiver mode can be activated via the in-built keypad, which allows for easy selection of different work functions such as self-levelling, slope and lock modes. It’s ideal for both indoor and outdoor applications, with a robust IP54 Cover which is dust and water resistant, complete with a Pendulum Lock for safe transport. For more information check out | 55

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Rheem announces new Metro 26 Continuous Flow Rheem has launched its new Metro 26 Continuous Flow water heater – and it combines a range of features and benefits that will appeal to both installers and householders, with a new look and new features, coupled with 6 Star efficiency. The Rheem Metro 26 has also been created with water and energy saving in mind as a priority, most notably the improved hot water delivery at cold start up.

Features and benefits of the Rheem Metro 26 Continuous Flow water heater • 6 Star efficiency • Sleek new design: - Concealed screws for a clean, contemporary finish - Modern, designer colour • 50°C models available for greater safety – adjustable up to 53°C at installation for hotter water at the tap • Standard Rheem Metro 26 unit – both 50°C and 60°C is compatible with Rheem’s stainless steel flue diverters. These ensure added flexibility in installation while enabling compliance with relevant national and local regulations. - Diverters suit left or right handed fitting and have a fixed heat shield for added homeowner safety • Digital OK monitor: - Clearly displays error codes should a fault occur - Shows your set hot water temperature when operating • More compact than some 26 litre units (even better for small spaces)

56 | Australian Plumbing Industry Magazine | December 2017

rewards • Improved hot water delivery at cold start up, while saving energy and water • More flexible (so it’s installable in more places with confidence): - Just 2 litre/minute minimum operating water flow - Minimum water supply pressure just 120kPa • 10-year Heat Exchanger warranty • Flamesafe® overheat protection, automatically shuts down the water heater should it overheat • Rheem EZ Link® compatible, to link two units for up to 52L/minute delivery • Remote Temperature Controllers available for convenience and added safety More information about Rheem’s new Metro 26 Continuous Flow can be found at

product news Introducing the new GAS 18V-10 L vacuum from Bosch Blue Cordless vacuuming with optimum suction • Sustained suction power due to Rotational Airflow Technology • Excellent mobility combined with 10 litre capacity • Maximum versatility with wet or dry vacuuming Bosch Blue is expanding its range of professional cordless vacuums with the introduction of the GAS 18-10 L vacuum. Trade professionals can now experience powerful vacuuming on-the-go thanks to an impressive maximum airflow of 24 litres/second and a maximum runtime of 24 minutes (6.0Ah battery). Unlike other vacuums in its class which decrease in suction power over time, the GAS 18V-10 L can sustain suction power for longer – thanks to Bosch Blue’s innovative Rotational Airflow Technology.

Suitable for any wet or dry applications, the GAS vacuum is compact and lightweight, making it easy to handle and transport around the worksite. For added convenience, the storage container’s sleek, semi-transparent design enables perfect visibility of the container’s capacity. With an impressive 10 litre volume and a HEPA Filter that captures 99.99 per cent of all dust, the GAS 18V-10 L is one of the most efficient mobile vacuums on the market. It also comes with 80cm of pipe, 160cm of hose, and multiple nozzle attachments, making it extremely versatile, even in tough working conditions. For more information check out

Hansen rain relief valves for tanks Do you have a rainwater tank? Do you worry about running out of rainwater during dry weather? Sometimes Nature’s reserves don’t quite have enough to meet our everyday rainwater requirements. On those occasions, the Hansen rain relief valve provides what’s needed. If the tank’s rainwater level drops below minimum, the relief valve opens to supplement the tank’s water from an alternative source such as the mains water supply. If it rains the next day and you just filled up your rainwater tank with mains water, you can rely on the Hansen rain relief valve to act intuitively. It will only increase the water level by either 50 or 100mm, depending on float orientation. So you only add a small amount of water to your rainwater tank to stop it running dry.

The Hansen rain relief valve provides a reliable solution with peace of mind. • Never have an empty rainwater tank again • Supplement your tank with an alternative water supply • Only add minimal amounts of water from an alternative source during dry weather spells to prevent your tank from running dry. • Only pump water when you need to and save on water costs With over 60 years of experience in manufacturing fittings and valves, Hansen products are a benchmark for high quality products and excellent customer service. Visit or call 1800 486 837 for more information. | 57

why choose a career in plumbing? plumbing apprenticeship

A highly skilled and challenging career! Types of plumbing

What to expect

Plumbing is a highly skilled trade. It offers a variety of work in different areas:

As an apprentice plumber you will:

• • • • • •

Water supply Sanitary Gasfitting Roofing Drainage Mechanical services

Benefits of a plumbing apprenticeship

Plumbing career pathway 1

High school

Install plumbing fixtures and pipework


Pre Apprenticeship Certificate II

Install and test appliances


Apprenticeship Certificate III

Repair and maintain plumbing systems


Registered plumber

Work outdoors, inside buildings and at heights


Licensed Plumber Certificate IV

Communicate with colleagues and clients


The next step is up to you...

Work in domestic and commercial environments

Earn and learn – get paid while you study Hands on – practical work on the job Variety – gain a wide range of skills and experience Portable – a career that can take you anywhere

a career ke n ta that ca here w you any

To find out about a career in plumbing visit 58 | Australian Plumbing Industry Magazine | December 2017

product news Still soldering on? You might be missing a trick With Viega’s Propress technology, work can be completed up to 75 per cent more quickly than using conventional soldering procedures. Ultimately, only three steps are required: cut the pipe, press and finish. Laborious preparation and finishing work such as drying pipes and removing traces of fire and solder is suddenly no longer required. Where previous soldering installations may have required at least two plumbers to carry out the work, press connection is often a one-man job. As any professional plumber will know, there are jobs where due to the risk of fire, soldering is not an option. And in confined or awkward spaces, it can be difficult or even hazardous. As a cold applied solution, press fitting offers a safer and cleaner alternative to hot works and allows a secure connection even where space around the pipe is limited. Viega’s double pressing technique – one before the seam and one after – guarantees long lasting stability in the pipe system. And the Smart ConnectFeature technology included in products across the Viega range also ensures maximum leak detection. Unpressed connections are guaranteed to be noticed when filling the installation. And thanks to the flexible articulated press jaws, they can easily be used in even hard to reach installations without causing a fire hazard. Assembly work in hard to reach places is considerably easier as the press tool can be applied into almost any angle required with its 180o pivoting head.

These products are: • Tried and tested all around the world

• Reliable and stable for the long term

• Up to 75 per cent quicker than soldering

• 100 per cent reliable for leak detection

• Easy to assemble in three steps with no preparation or finishing works required • Cold connection technology with no risk of fire

• Subject to no running costs for solder, oxygen and gas bottles • The ideal solution for hard to reach jobs Find out more at | 59

product news Incolink is here to help you

Viega’s press-fit plumbing systems speed construction at Barangaroo

Incolink is proud to announce that our free and confidential counselling support is now available to Incolink members and their families 24 hours a day, seven days a week.

On the edge of the famous Sydney Harbour and at the heart of Barangaroo’s brand new commercial district, there are three high rise office towers currently under construction that will become a new corporate centre for the AsiaPacific region.

“Productivity was the main reason for the change from brazing to Viega press-fit as there is a lot of time lost moving oxyacetylene bottles vertically between floors – it is more efficient to use press-fit,” explains Rob Elliot, NSW State Manager for Axis Plumbing.

Developed by Lendlease and designed by internationally acclaimed architects, the three commercial towers at Barangaroo are ready to set new benchmarks for sustainable workplace design.

Viega the preferred solution

All members including regional based members can access Incolink counselling services across Victoria and Tasmania simply by calling 1300 000 129 anytime. The team provides access to a range of personal counselling services, as well as critical incident support.

Counselling Services • Relationship difficulties • Stress, anxiety and depression • Mental health issues • Feelings of suicide • Grief and loss • Alcohol and other drugs support • Financial rights support

Critical Incident Response In the event of a critical incident on site, call 1300 000 129 to discuss response options and site support.

60 | Australian Plumbing Industry Magazine | December 2017

Called International Towers Sydney, the towers sit at an impressive 49 floors, 43 floors and 39 floors respectively. All three mechanical contractors, Axis, Brown & Moodie and Sydmec, plus the hydraulic contractor, used Viega’s Propress technology during the construction process. After initially considering another approach, Viega’s innovative and highly efficient press-fit technology won out.

Brown & Moodie, another contractor working on the project, also supported the use of Viega’s press-fit technology. “Viega’s Propress was already approved and preferred by the consultants and engineers as a superior product,” says Quentin Brown, Brown & Moodie Project Manager. “The best thing about the Viega Propress system is that it offers fast, flexible and safe copper pipework installation to overcome the challenges of working on such a large scale project,” says Rob. “The technology also works with the elimination of fire/flame/hot work permits.” Viega. Connected in Quality.

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product news Aussie Pumps effluent pump chops costs Tsurumi grinder pumps offer cost savings over conventional effluent pumps because they reduce the size of the solids passed using a ‘grinder’ process. Although this is not a radical new technology, the new Tsurumi grinders landed by Australian Pumps offer users significant advantages. Tsurumi, the world’s leader in submersible pumps, has developed their MG series of grinder pumps for efficient effluent handling. The pumps chop effluent passing through into small pieces. This ensures the wastewater passes through the pump allowing the use of narrow discharge pipes. “Tsurumi’s breakthrough grinder design enables effluent to be transferred through cost effective one and a half inch and two inch pipes at high pressures. This means the pumps deliver higher heads for moving wastewater further distances,” said Aussie Pumps Product Manager Bob Massiah. “Chopping the solids smaller also means the waste breaks down faster and more efficiently,” he said. The three phase, two pole cast iron pumps are available with 32mm and 50mm discharge ports. The 50mm pump has a maximum head of 35 metres (50 psi) and a capacity of up to 320 lpm. Tsurumi developed special high torque, two pole motors for these pumps that can start up even when the pump chamber is filled with solids laden liquid. “Tsurumi also offer a three year warranty on submersible sewage pumps,” said Massiah. Further information on the complete range of Tsurumi submersible pumps is available on the Aussie Pump website or you can also contact Tsurumi Product Manager Bob Massiah on (02) 8865 3500 or Aussie Pumps’ Helen Mahoney on (02) 8865 3500. TSURUMI’S GRINDER PUMPS OFFER HIGH HEAD PERFORMANCE WITH CLOG FREE PUMPING

62 | Australian Plumbing Industry Magazine | December 2017


BUSINESS TOOL The Essential Business Tool with simPRO Are you drowning in paperwork and difficult processes every day at work? Do you need to put in extra hours just to get back on track? If you’re thinking there must be a better way to streamline the flow of your business, then it’s time to get The Essential Plumbing Business Tool by simPRO. Let it manage your daily processes, so you can focus on the important things. simPRO is simple job management from start to finish which equips you to run a successful business, the smart way, with Quick Quoting, Smart Scheduling and Instant Invoicing. Join other successful tradies in Australia and find out why they love the difference it’s making to their businesses.

Master Plumbers members use simPRO job management software for free! As a Master Plumbers member, you’re entitled to one simPRO Service office licence and one simPRO Connect field licence free for the lifetime of your membership. That’s a total value of $1176 per year! Visit to sign up for your free simPRO Service licences* today!

Rainwater Tanks & Wastewater

Quality Made to Measure Steel Water Tanks – Australian made using Bluescope AQUAPLATE® Steel – All our tanks come with a 10 year construction warranty and 20 year warranty against corrosion – Ability to select fitting locations on tank – Range of fitting sizes available to fit commercial and residential projects – Delivery direct to tank base or concrete pad onsite – we won’t leave the tank on the driveway Cut installation time in half with the Evolution MKIII Pump from Kingspan

1300 736 562

The Plumber’s Specification Folder contains everything you need to know about specifying a water tank. Residential | Rural | Commercial

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Roof Racks



40 OVERSEAS DRIVE NOBLE PARK NORTH 3174 | CALL 1300 599 553 | | 63

THIS WILL SOON BE SYDNEY’S VIBRANT NEW FINANCIAL HUB. Containing thousands of copper pipe fittings that will ensure sustained drinking water hygiene for the future. International Towers Sydney is being developed by Lendlease as a future economic centre for the AsiaPacific region, right next to Sydney Harbour. Viega ProPress copper fittings are being used throughout to provide the 131 floors of the three towers with a reliable supply of drinking water. Not only does the system impress with its excellent hygienic properties, it is also quick and easy to install – a significant advantage for a major project like this on a tight schedule. Viega. Connected in quality.

International Towers Sydney, Sydney, Australia

Australian Magazine December 2017  

For over 25 years, Australian Plumbing has been the industry’s leading publication, delivering independent coverage of news and events.

Australian Magazine December 2017  

For over 25 years, Australian Plumbing has been the industry’s leading publication, delivering independent coverage of news and events.