AMA Remembers Shirley Arthur
New twists on domestic violence issues
Learning to lead Q&A with William Ray, CSC Service Works
AMA celebrates the Lyceum Leadership program
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EXECUTIVE COMMITTEE Amy Smith Montoya, Chair, Bella Investment Group Robert Hicks, Vice Chair, Alliance Residential Nicole Wray, Treasurer, Greystar Real Estate Partners Wendy Weiske, Secretary, Dunlap & Magee Property Management Chris Evans, Imm. Past Chair, HSL Asset Management Mike Rochon, AMC Exec., Distinctive Carpets, Inc. BOARD OF DIRECTORS Jen Ambrosius-Singer, Rentpath Tyler Anderson, CBRE Elizabeth Beaulieu, Quarterpenny Management Krisanne Beckstead, Picerne Real Estate Group Chapin Bell, P.B. Bell Companies Lesley Brice, MC Residential Reid Butler, Butler Housing Company Nichole Carboun, Weidner John Carlson, Mark-Taylor Residential Bry Carter, Apartments.com Powered by Costar Scott Clark, Law Offices of Scott M. Clark, P.C. Linda Coburn, MarkTaylor Residential Scott Cook, Shelton-Cook Real Estate Services, Inc. Kimberly Fitch, Nicolosi & Fitch, Inc. Tim Furnas, Valley Wide Security Shelly Griggs, Baron Adam Greco, Burns Pest Elimination - AMC Scott Hines, PEM Real Estate Group
Courtney Gilstrap LeVinus Interim President and CEO email@example.com Erika McDowell Director of Operations firstname.lastname@example.org Phone: 602-296-6210 Michelle Rill Director of Membership, Events & Education email@example.com Phone: 602-296-6205 Lauren Romero Tucson Area Association Executive firstname.lastname@example.org Phone: 520-323-0643 Fax: 520-447-7747 Todd Bradford Membership Benefit Services Manager email@example.com Phone: 602-377-2553 Aine Fitzgerald Coleman Community Outreach Coordinator firstname.lastname@example.org Phone: 602-296-6204 Lisa Garcia Events and Education Assistant email@example.com Phone: 602-296-6202
Denise Holliday, Hull, Holliday & Holliday Charles Huellmantel, Mesa Housing Associates David Kotin, Kay-Kay Realty Jeff Krohn, Alliance Residential Lesa LaRocca, Avenue 5 Residential Pam McCarthy, Fairfield Residential Omar Mireles, HSL Asset Management April Morris, Cox Communications Melanie Morrison, MEB Management Services Gloria Munoz, Maricopa County Housing Kim Pacheco, Scotia Group Management Kevin Ransil, JLB Partners/JLB Residential Erica Reinke, Camden Property Trust Rich Renta, Weidner German Reyes, Tiempo, Inc. John Rials, Greystar Real Estate Partners Lisa Rosenfeld, HSL Asset Management Mark Schilling, MEB Management Services Andrina Shields, Greystar Real Estate Partners Christine Shipley, Dunlap & Magee Michelle Sinclair, MC Residential Dallin Tippetts, Rainforest Plumbing & Air Bob Venberg, PEM Real Estate Group Luis Verger, Shelton-Cook Real Estate Services Debbie Willis, P.B. Bell Companies
Sharon Hosfeld Manager of Community Outreach & Smoke-Free Community Coordinator firstname.lastname@example.org Phone: 602-296-6214 Deanna Jordan Manager of Membership and Business Development email@example.com Phone: 602-296-6212 Amanda Perkumas Assistant to Tucson Area Association Executive firstname.lastname@example.org Phone: 520-323-0643 Heather Sanabria Membership Adminstrator email@example.com Phone: 602-296-6209 Kyle Simplot Accounting and Operations Manager firstname.lastname@example.org Phone: 602-296-6207 Valarie Waldvogel Events and Education Coordinator email@example.com Phone: 602-296-6203 Cassidy Campana Apartment News Editor & Communications Consultant firstname.lastname@example.org Phone: 602-770-6014
Building for the future It doesn’t take long in this business to learn that with leadership comes responsibility. A big part of leadership is attracting, developing and retaining top talent. A strong team of managers, leasing agents and maintenance/ housekeeping team members impacts our business as much, if not more, than the everyday things we do on-site. Programs like Lyceum help us train the next generation of leaders for our Association and for our companies. The program offers emerging leaders a new perspective on industry issues. I’m proud of how much our program at the AMA has grown. We are seeing these graduates take on more leadership opportunities within the Association’s committees and now on the Board of Directors. Our AMA family has devoted considerable time and resources into leadership development and community outreach. One feeds our business, the other feeds souls — and they are both important. Following the recent devastating hurricanes the property owners I represent empowered a team of Bella Investment Group employees to volunteer with the Apartment Life CARES program in Houston, Texas. We were compelled to do something because we believe author Simon Sinek is right, “Leadership is not a license to do less. Leadership is a responsibility to do more.” The team’s experience truly humbled me and was a great illustration of servant leadership. They reminded me that there are leaders within every team, skill set and pay grade. Leadership isn’t a title but rather a mindset that asks, “How can I support and empower you so that we can do more together?” Let’s watch for those opportunities to do more together. — Amy Smith Montoya, AMA Board Chair, Bella Investments
Remembering friends At the start of the holiday season, I try to take a little time for reflection and gratitude. The passing of two of the AMA’s leaders, Shirley Arthur and Steve Peters, brings my reflections on the season of giving into a clearer view. Shirley was one of the AMA’s most beloved members. She played many roles within our industry, but it was her volunteer efforts and focus on safe communities that I will remember best. Thanks to her efforts, thousands of families enjoyed Thanksgiving at her annual St. Vincent’s dinner and even received Christmas gifts. Our AMA family will miss volunteering with her! Steve Peters gave 35+ years (many of them on the AMA Board of Directors) to making our industry better and stronger. He is known throughout our industry for his dedication to training and mentoring future leaders. To honor his memory, Shelton Cook has renamed their training space the Steve Peters Learning Center, a fitting tribute to a man who has left an indelible mark on our industry. Our thoughts are with his friends, family and colleagues during this time. — By Courtney Gilstrap LeVinus, AMA Interim President/CEO
December 2017/January 2018 | Apartment News
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Not all scenarios have clear-cut solutions
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Tunnell, Draper Added to Redi Carpet Team
Redi Carpet recently added two professionals to their team. James Tunnell, former vice president with the AMA, joined their team as a multifamily account manager. Stuart Draper brings years of experience in apartment management to his new account manager role. James Tunnell comes with years of experience with AMA. Joanne Schlueter, general manager with the company said, “Redi is happy to start the new year with such talented individuals.”
AMA Remembers Shirley Arthur Find your next hire or position at AMA’s career page AMA’s online job board offers a wide array of new career opportunities to visitors in the growing multifamily industry. Members can post new positions on the AMA board for a discounted rate and currently there are 800+ employers who have used this free page. For jobseekers, visitors simply register and can view jobs and post their resumes for employers to review. Those looking for positions do not need to be AMA members to use this service. The online jobs section can be found on the bottom of the home of the AMA website at azmultihousing.org.
The AMA family lost one of its most treasured members, Shirley Arthur. A lifetime volunteer, the Society of St. Vincent de Paul honored Shirley with its Lifetime Achievement Award for her good works over the years. Shirley worked for a number of property management companies, served on AMA committees, worked for Andy Hull, and even worked for the AMA for a time. She will be truly missed. “First time I met Shirley was at court. A very large man with tattoos became very aggressive toward me and the judge when asked about the allegations. Shirley was standing next to me when his outbursts started. She walked around me, shook her finger in his face and said “Shame on you. What would your grandmother say if she heard you talking that way to a lady, let alone a judge? Now stop it right now and just admit you screwed up. Take responsibility and act like the man I know you will grow up to be some day.’ Amazingly he apologized to me, the Judge and Shirley. After court, she just laughed it off and said “I am not afraid. I am a property
Apartment News | December 2017/January 2018
manager and that requires the courage of a lion and the wisdom of an owl....and of course it helps to be old enough to be their actual grandmother.” She gave me a high five, winked at me and said, “Glad to see Andy hired a girl as smart and nice as you!” — Denise Holliday, Esq., Hull, Holliday & Holliday, PLC “My memories of Shirley are only happy ones. Shirley worked so hard on these events every year; it was not just a seasonal job for her, it was 365 days a year. We all remember Shirley’s famous saying “My brain is still so happy!” — Leigh Massey – Legal Assistant “Shirley Arthur was a lady who always wanted to help others, whether personal or business. My son was attending college and needed service hours to keep the scholarship monies. She asked my son to put together felt Christmas stockings. She was kind enough to help children in need at Christmas, and she taught my son how to give back.” — Julie Schott, Office Manager Hull, Holliday & Holliday, PLC
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EDUCATION Fair Housing January 11, 9 a.m.-Noon
R-410 A Conversion Course January 24, 11:30 a.m. 2502 N. Jack Rabbit Dr., Tucson Cost: $30
Tucson Dinner Meeting & Big Hearts Awards January 25, 5-7:30 p.m Radisson Suites Tucson Cost: $59/$79 non-members if registered by Jan. 19
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February 15, 9 a.m.-Noon Cost: Free
February 17, 9 a.m., Reid Park Cost: $30 ($35 after Jan. 26)
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Fair Housing February 27, 9 a.m.-Noon For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act. Get your NALP, CAM, CAPS and Real Estate CEC’s. $20
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New twists on domestic violence issues
Not all scenarios have clear-cut solutions BY JUDY DRICKEYPROHOW,ESQ.
Judy DrickeyProhow is an attorney with the Law Offices of Scott M. Clark, P.C. She can be reached at 520-241-1847.
ost property managers know that the Arizona Residential Landlord and Tenant Act (ARTLA) provides a remedy for victims of domestic violence. A.R.S. ยง 33-1318 states that if a tenant is a victim of domestic violence that tenant is permitted to terminate his/her lease early when he/she (1) provides management with either a police report or an order of protection showing that he/she was a victim of domestic violence, and (2) the most recent incident of domestic violence identified in either of those documents occurred within the thirty (30) days prior to the date that the early termination was requested. If a resident provides that kind of documentation and requests an early lease termination, management is required to allow him/her to terminate without penalty on a mutually agreed upon date that is within the next thirty (30) days. At the time of the termination, the tenant is responsible only for
unpaid rent through the date of termination, any late or other fees incurred during the lease period, and for damages beyond normal wear and tear to the unit. If a tenant who is a victim of domestic violence does not want to terminate the lease but requests that management change his/her locks, management is required to do so at the expense of the tenant. These situations are fairly simple and there are more or less clear-cut answers as to how they should be handled. Recently, however, properties have been seeing more scenarios involving domestic violence where the answers are less clear. Example 1: Tenant is served with a notice of material breach for having an unauthorized occupant. Since this is the second similar notice that tenant has received for this violation, management files an eviction action. Tenant contacts management and assures them that his unauthorized occupant is no longer living there and
that he has obtained an order of protection against her. He further assures management that there will be no future violations and asks them to dismiss the eviction action. Example 2: Co-tenants are continually arguing, fighting and calling the police reporting assaults, threats and other similar conduct. On one or more occasions one of the tenants has been cited for some kind of conduct involving domestic violence and management has obtained copies of the police reports reflecting those citations. Management is tired of having the police around all the time and does not like the effect that the constant fighting has on the remainder of the community. Management decides to evict the tenants but will agree to enter into a mutual rescission with them in order to make them leave. While all of these examples involve situations implicating domestic violence, HUD has taken the position that the wrong answer to these scenarios may also constitute sex discrimination under the federal Fair Housing Act (FHA). If the resident holds a Section 8 voucher or the property receives any kind of federal financial assistance (including tax credits) these scenarios may also implicate a possible violation of the federal Violence Against Women Act (VAWA). The general rule under both the FHA and VAWA is that properties may not take any adverse action against a tenant because he/she is a victim of domestic violence. Thus, in Example 1, once the tenant provides management with information showing that he is a victim of domestic violence and offers assurances that lease violation will not recur, management
The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.
Apartment News | December 2017/January 2018
would normally be expected to dismiss the forcible detainer (absent extenuating circumstances) and give the tenant an opportunity to remain in the property based on his assurance of future compliance. While there is no legal obligation for a tenant to provide proof that he/she is a victim of domestic violence in any of these scenarios unless management has requested it. The best practice is for the property manager to require the tenant to provide either a police report, a copy of an order of protection or (if the tenant is protected under VAWA) other reliable evidence showing that the tenant is a victim of domestic violence, dating violence, sexual assault or stalking. Failure by the tenant to provide this documentation within a reasonable period after being
asked to do so will generally prevent the tenant from pursuing a viable claim under these laws. Example 2 raises other issues. Here you have a scenario where management may be putting a person who is a victim of domestic violence in the untenable situation of losing his/her home either through a forced mutual rescission or an eviction. The general rule for evictions is that it is permissible to issue and serve a Notice of Immediate Termination on a person who engages in domestic violence, but any forcible detainer action must remove only the perpetrator from the home. Typically in these situations counsel will file a partial eviction, evicting the perpetrator but allowing the
victim of domestic violence to remain as a tenant if he/she wishes to do so. Since a compelled mutual rescission in lieu of eviction has the same effect as the eviction of a tenant who is a domestic violence victim, HUD would most likely view the compelled rescission as a constructive eviction and thus a violation of the FHA and/or VAWA. There is one caveat. Properties must be very cautious in taking adverse actions in these circumstances. The tendency in these situations is often to scrutinize the tenant who has been forgiven past violations more closely than those who have not had their prior violations forgiven. Management needs to be mindful that the duty to not discriminate goes beyond
the obligation to allow a tenant to remain immediately after the tenant has self-identified as a victim of domestic violence. Tenants and former tenants have the right to file discrimination claims based on conduct that occurred in the months following management’s agreement to waive the initial adverse action, and management needs to carefully document the fact that any lease violation notices, eviction actions or other negative actions directed at these tenants are the same kind of actions directed at tenants who have not similarly identified themselves as domestic violence victims. When any question arises involving these or similar scenarios, managers are strongly encouraged to promptly contact legal counsel about them.
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Learning to lead AMA celebrates the Lyceum Leadership program
he inspiration for the Arizona Multihousing Association’s signature leadership development program started with an experience at the national level. The National Apartment Association’s three-day Lyceum program encompassed quite a bit of training for the national organization. “One meeting focused on leadership, one on the structure of the NAA, and the second meeting was an overview on the organization’s legislative agenda and goals,” said Kim Fitch, President of Nicolosi & Fitch and graduate of the program. “The Lyceum classes were only 3-4 hours. It was difficult to accomplish all of the goals of the program in such a short period of time,” Fitch remembers. “When I approached Tom (Simplot, the CEO of the AMA at the time), I wanted to
do three days, with a highly interactive program.” She led the launch of the AMA’s Lyceum Leadership program during her term as Board President in 2014. “Every chairman has a platform, goals they would like to achieve. I have a background in education and I wanted to use that to help build leadership and train the next generation.”
Early goals One of the early goals of the Lyceum program was to create a stronger pipeline of future leaders for the Board, AMA and NAA committees. Up-and-coming leaders are tapped to learn more about the industry and the role that the Association plays in its success. This objective has been taken up by graduates as well, “Personally, this program opened my eyes to the need for us to groom the future leaders of our industry. The AMA and NAA need a continuous stream of new committed, informed, knowledgeable and motivated leaders so that long-serving AMA/NAA volunteers (both regular and associate) could move
Apartment News | December 2017/January 2018
on to new assignments,” said Jen Ambrosius-Singer, Regional Sales Director for Rentpath. “This has driven me to identify young talent and encourage their involvement, hence strengthening the next generation of leaders.” The program selects leaders from regular and associate membership from a number of applicants each year. “I walked away with Jen Ambrosius-Singer some great relationships. It was a nice broad selection of companies and properties represented,” said Scott Hines, Director of Systems and Revenue for PEM Real Estate Group, of his experience. Class sizes are small by intention. Associate members tend to be the most outstanding in their field. There are a limited number of board positions for associate members so many of these graduates will take on committee chairmanships before joining the board.
An immersion course in the AMA “One of my favorite parts of the Lyceum program was learning the ins and outs of how the AMA works, from the budget to the staff responsibilities,” said Elizabeth Beaulieu, portfolio director for Quarterpenny Management and an early Lyceum graduate. During the first Lyceum day, the class members meet with key staff members in small groups to learn what programs the AMA offers and which staff people lead each of these functions. Lyceum hosts a panel of past AMA board chairs, some of the industry’s most influential leaders to come and present to the class. “They discuss the challenges of chairmanship. Phil Bell of P.B. Bell Companies shared challenges and how his career evolved with the class,” said Fitch. Ambrosius-Singer echoed the impact of hearing from past Chairs, “Hearing how their careers began and the variety of items they addressed during each of their chair years brought into perspective how anyone in this industry can have a positive impact on the direction and strength of our association.” “I had a chance to hear from leaders of our industry and see people who have served at the highest level and hear their stories. It gives you more things to think about and different perspectives,” said Hines. “We need the Lyceum candidates to have knowledge and to grow their confidence. This program offers great networking — they are working together and learning for three full days, and completing a service project,” explained Fitch.
Focus on the AMA’s role in Government Affairs During the second program day, Lyceum focuses on the government relations agenda and process of the AMA. “It begins with a field trip to the Arizona state capitol where the class attendees are able to watch the actual activities on the floor,” explained Fitch. The Capitol Consulting
team arranges meetings with state legislators and staff members from the Governor’s office to help class members understand the process of lawmaking and how they can get engaged in issues. AMA members and the Board of Directors note that government affairs leads the list of reasons that members join and stay engaged. For many employees at member companies, the role and function of government affairs and how it impacts the businesses they work in can be unclear. Those working in regulated areas like finance and acquisition may understand it because of the immediate impacts of government regulation on their work. The Lyceum program introduces the key areas of influence and impact that government relations has on the multifamily housing industry and how members can use their voices and votes to make a difference.
“One of my favorite parts of the Lyceum program was learning the ins and outs of how the AMA works, from the budget to the staff responsibilities.” — Elizabeth Beaulieu
“The day at the Capitol really laid the ground work for what I was already getting into. I was on the Government Affairs committee and after my graduation in 2016, the government affairs chair stepped down. I was asked to step up as the new chairman. At the graduation, I was also invited to join the AMA board,” Hines recalled. “After touring the Capitol, I have taken more of an interest in the political arena. I took the opportunity to attend the 2017 Capital Conference this year with Katie Macias, one of my property managers who completed the Lyceum in 2016.” Beaulieu notes that she has become more active in the AMA as a leader in this realm. “I have taken a more active role in Government Affairs committee and the issues that affect our residents, owners and employees.”
Ready to serve and lead In recent years, the program added leadership training with AMA Board Chair, Amy Smith Montoya of Bella Investment Group. The program included a session of media training with Cary Pfeffer, author of “There’s Not an App for That” and owner of ClearComm Consulting, and one of the industry’s best media and messaging trainers. Graduation day includes attending an AMA Board meeting to see the board operate, and get to know the members better. Beaulieu was tapped for a seat on the AMA board of directors following her graduation. She had served on numerous committees in Tucson and is now in her third year of board service. An ambassador for Lyceum, she has encouraged others to apply and graduate from the program. Ambrosius-Singer, an AMA board member, shared how the program impacted her board engagement, “The Lyceum program inspired me to be a stronger voice on behalf of our industry both at a local and national level. As associate members, we bring a valuable perspective to many areas of opportunity within the association.” She also participates with the National Suppliers Council. One of Fitch’s early goals was to get AMA leaders more engaged at the national level and to develop an aspiration to the national board and committees. That too has come to fruition. “I have made quite a few jumps in a short amount of time. I’ve been appointed to the NAA’s Technology Committee and will also be serving on the Legislative Committee in the following year,” said Hines. Fitch concluded, “Honestly, Lyceum is exceeding my expectations. Every year it really is getting refined, it’s retooled based on the class responses. I get excited when someone tells me they are a Lyceum graduate.” Beaulieu summed up her experience with this, “One of the most important lessons for me was that the power of one voice is small; but, with all the voices of the AMA, we are large and can make a difference.”
December 2017/January 2018 | Apartment News
Maintenance Mania Inspires with Excellence
This year’s Maintenance Mania events in Phoenix and Tucson were some of the largest and most attended ever! Each day started off with the education sessions. Geared to some of the most pressing issues maintenance professionals
1st Place: Eli Montes de Oca; The Woods, Quarterpenny Management at 1:28.98 2nd Place: Jose Valenzuela; The Woods, Quarterpenny Management at 1:36.238 3rd Place: Raul Rodriguez; Avilla 266, Greystar at 1:46.114
Spirit Award (Phoenix): Shelton-Cook
Spirit Award (Tucson): HSL Asset Management
Tucson Takes on Chili for Big Hearts
The 5th annual Chili Cook Off and Fall Family Festival was another huge success with over 200 people in attendance. Sponsoring companies brought the fun for our attendees and their families.
face, classes covered workplace safety, customer service, plumbing tips and tricks, ways to have effective and productive communication between the office and maintenance staff, and water remediation. Hundreds of competitors went head to head in the various challenges. Their commitment to excellence was obvious through their concentration and the speed at which they
Attendees also raised $775 for Big Hearts through the popular dunk tank and beverage donations. The chili competition got fierce this year, with Tucson Fire Department selecting the following winners: Best Overall Chili- Tuscany Apartments (Nicolosi & Fitch)- Solvent Green Spiciest Chili- AZ 1st Realty- Volcanic Eruption Most Unique Chili- Avilla Homes (MEB) – Chili, Chili, Bang, Bang People’s Choice- The Woods (Quarterpenny Management)Sonoran Chili Best Team Spirit- Quarterpenny Management completed the various tasks. All participants should be proud of the way they represented not only themselves, but their properties and management companies as well.
Apartment News | December 2017/January 2018
AMC enjoys the views at ConAm’s Altitude Sixteen 75 BY ADAM GRECO, AMC CHAIR
tanding in living room of the penthouse at Altitude Sixteen 75 in uptown Phoenix, AMC members took in views of the mountains to the east and the stunning city views all around. Sunshine Ellis, the Property Manager, spoke eloquently on the amenities of the property. Residents there can enjoy luxury amenities including unique new concepts like an indoor bike maintenance shop, including specialized tools. Altitude goes beyond welcoming pets, they have petwash stations for residents and many local restaurants are pet-friendly. Outside, the resort styled pool area includes barbeques and alfresco dining areas. Billiards and ping pong encourages residents to stay and enjoy the luxury resident lounge. The two-story fitness center also brings residents together to use state-ofthe-art machines, a Yoga center and personalized fitness classes. Inside the homes, ConAm has invested in upgraded kitchen appliances and premium cabinetry. The oversize apartment homes include specialty faucets and tile showers, and most homes have balconies with enviable views. Walk-in closets and spacious bedrooms and baths make this a unique community for any professional. Con Am leaders Corie Schnee, Regional Director of Education, and Shanita Lawrence, Regional Systems
Coordinator, presented a history and overview on ConAm and their core values. The team quoted their founder and executive chairman, Daniel J. Epstein to summarize their unique approach, “An entrepreneurial spirit, a desire to be the best and not the biggest, and an unwavering commitment to customer service; this will be our formula for success as we look towards the future.” The company continues to be guided by its core values — care, hospitality, productivity and honesty. ConAm presented an array of Italian food by Creations in Cuisine Catering
to the 85 AMC members in attendance. They hosted a competitive trivia game with several gift card prizes ranging from $25 to $75. One trivia winner knew the correct answer to “What does ConAm stand for?” The winning answer: Continental American Management Corporation. Dennis Schilling, Regional Maintenance Director, and Shandra Mixey, Senior Regional Portfolio Manager, shared insights with the AMA members on how to do business with ConAm. Throughout the meeting, they also expressed their sincere appreciation for their current relationships with their vendors. They acknowledged the importance of our members to their success and thanked them for their partnerships and professionalism. ConAm acquired Altitude Sixteen 75, the 225-apartment community property, late in 2016. The company has continued expansion plans in the Arizona, building on their 15-property portfolio here. In this market, they have 5,000 units, and hold more than 50,000 units across 26 key metropolitan cities. Daniel Volmer with Blue Steel Security won the lunch with the ConAm’s Regional Vice President, Rosalinda Moehn. Adam Greco is the director of commercial sales with Burns Pest Elimination. He can be reached at 602-971-4782 and email@example.com.
December 2017/January 2018 | Apartment News
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Helping You Get Back To Business and Life with Emergency Restoration and General Contracting Services Fire Damage
800.421.6897 ext. 1600 www.washlaundry.com
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• Courtesy Patrol/Security Patrol • Unarmed and Armed Guards • Crime Suppression Service • K-9 Patrol Service • Off-Duty Police Officers
FOR MORE INFORMATION ON HOW TO BECOME A PATRON MEMBER OF AMA, PLEASE CONTACT DEANNA JORDAN, DJORDAN@AZMULTIHOUSING.ORG, 602-296-6212.
EXPERTS IN FOAM ROOFING SYSTEMS
EMPLOYMENT SERVICES Committed to Excellent Customer Service
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AJ Employment Services provides Property Management Companies with employment services, training seminars and shopping evaluations. We are committed to providing superior service to our clients.
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Take your Laundry Room from Resource Drain to
AJ Employment Services is exclusive to the property management industry allowing us to provide quality stafﬁng which matches your speciﬁc needs. We invite you to utilize our services as your resource center and experience the AJ Employment Services difference.
ASK ABOUT OUR PUBLIC AND PRIVATE SEMINARS ON • FEDERAL FAIR HOUSING TRAINING • THE LEASING ADVANTAGE • TELEPHONE TECHNIQUES • CLOSING AND OBJECTIONS • RESIDENT RETENTION • SUCCESSFUL MARKETING 18+ years of experience We are an insured, bonded and licensed
Keep your laundry rooms running smoothly and proﬁtably withWASH. With WASH managing your laundry rooms, you’ll get: • Regular reporting so you can stay on top of laundry room usage and proﬁtability. • 24/7 live answers to service calls. • Electronic card systems for easy payment. • Quick response to service calls — typically within 12 business hours. • FIXLAUNDRY mobile app and online service portal. • ENERGY STAR-rated machines and green practices that focus on conservation. • Online laundry monitoring to see if machines are available or laundry is done. • Six-month, no obligation trial on all new laundry room leases. The bottom line is that when your laundry room contract comes up for renewal, we want you to switch to WASH. WASH offers superior laundry equipment, and service and support that is unparalleled in the industry.
The AMA Crowd You Know and Love is Online
Introducing Arizona’s ﬁrst online community for multifamily professionals! Kick your multifamily career into overdrive with incredible features including a members-only AMA Forum to chat with your customers and colleagues, a database of articles written by industry rockstars, an upto-date multifamily job board, AMA event listings and more...
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The official publication of the Arizona Multihousing Association