Page 1

The official publication of the Arizona Multihousing Association

NEWS

Vision 2016

New Board sets course for the year

NEWS & HAPPENINGS Omar Mireles, President of HSL; Alliance earns LEED FEBRUARY/MARCH 2016

BEST PRACTICES Mike Rochon, Distinctive Carpets


Great Service Quality Products Extensive Product Line National Spec Presence Emily Zubia Maintenance Specialists 480-204-9633 Manny Romero Maintenance Specialists 480-313-2492

Your vision can be a reality & we can help!

Whether your project is a simple upgrade or a full renovation, our professional Project Managers are ready to support you with a wide variety of products and services.

We will walk your property and provide you with a detailed quote including a fully-priced overview page, individual per-unit quotes and custom order forms. Your quote will include product images to simplify the selection and ordering process. With your item selections and monthly projections we will forecast your product needs for a smooth-running project. We can deliver your items in bulk or use our Project PAK速 service. MSH Project Support can provide the delivery process that Proud member of fits your needs.

Connect with us Maintenance Supply Headquarters

Call 888-632-6747

@MSupplyHQ

Spanish 888-281-0255

Fax 877-636-6747

supplyHQ.com


‘Looking forward’ in 2016 Fifty years ago, the Arizona Multihousing Association launched as a small association of apartment owners who worked together to eliminate the statewide rental tax. Today, we are the fifth largest trade association in Arizona, and one of the nation’s largest NAA affiliates. We also offer progressive programs that stand as best practices for the apartment industry around the country. This year, we are celebrating our 50th anniversary and our team is looking forward to an exciting year! As we welcome a number of new board members, I am eager to engage each of them in our work as we expand programs and grow our influence to protect and enhance your businesses. As you know, the Arizona State Legislature recently started this year’s session and our advocacy team has already identified a couple of key issues that could affect our industry. In the coming months, cities will be gearing up for council elections and we are planning to be involved in a number of key races. To ensure our effectiveness, we will be focused on raising funds for our political action committee, AMAPAC. I look forward to seeing you throughout the year — and happy 50th to the AMA!

WELCOME LETTERS

Celebrating 50 years of success

C

elebrating 50 years of the Arizona Multihousing Association has given me an opportunity to look back with gratitude on those leaders who shaped this powerful organization. Our earliest days reflected the need of the industry to come together, with a shared voice, to move Arizona in the right direction and improve the operating environment for the multifamily sector. Arizona continues to be a beacon of opportunity for young people and those who are looking for a great place to live or start a business. On the national front, Arizona has earned recognition as a destination for businesses to grow, a place to be active and healthy and so much more. The expansion of our economy can directly impact our multifamily industry in positive ways. Today, many of our members are delivering new communities to the market to meet the needs of these transplants and those who are entering the housing market. Our industry is not only benefitting from this growth, we are adding jobs to the economy and creating many new opportunities, at all levels, for job seekers. It’s important that in this time, we remain vigilant about regulation and work with this Governor to help to cut red tape and make government more efficient by eliminating unnecessary regulations. I hope you will join us during the legislative session and local campaigns ahead!

— Tom Simplot, President and CEO Arizona Multihousing Association

Sincerely, — Chris Evans, AMA Board Chair HSL Asset Management

AMA Office: 818 N. 1st St., Phoenix, AZ 85004; 602-296-6200; Fax:602-296-6178 AMA STAFF Tom Simplot President & CEO tsimplot@azmultihousing.org James Tunnell Vice President-Membership jtunnell@azmultihousing.org 602-296-6212 Erika Kowalski Director of Operations ekowalski@azmultihousing.org 602-296-6210

Michelle Rill Director of Events & Education mrill@azmultihousing.org 602-296-6205 Lauren Romero Tucson Area Association Executive lromero@azmultihousing.org 520-481-9646 Sharon Hosfeld AZ Smoke-Free Community Coordinator/ Government Affairs Analyst shosfeld@azmultihousing.org 602-296-6214

Desi Brinkman Marketing & Sponsorship Specialist dbrinkman@azmultihousing.org 602-296-6203 Stephanie Garcia Community Outreach Manager sgarcia@azmultihousing.org 602-296-6208 Amy Hindenlang Membership Administrator ahindenlang@azmultihousing.org 602-296-6209

Kyle Simplot Accounting Assistant kyles@azmultihousing.org 602-296-6207 Kristina Fleischer Events & Education Coordinator kfleischer@azmultihousing.org 602-296-6204 Todd Bradford Membership Benefit Services Manager tbradford@azmultihousing.org 602-377-2553

Cassidy Campana Apartment News Editor & Communications Consultant ccampana@azmultihousing.org 602-770-6014 ARIZONA DEPARTMENT OF HOUSING housingaz.com ARIZONA LANDLORD TENANT ACT http://bit.ly/1oYUoTA

ENJOY ALL OF THE BENEFITS OF AMA MEMBERSHIP - APPLY ONLINE AT AZMULTIHOUSING.ORG www.azmultihousing.org

Apartment News > February/March 2016

3


TABLE OF CONTENTS

> February/March 2016 > www.azmultihousing.org

Valleywide Service

14 COVER STORY: Celebrating 50 years

ALL PHASES OF PEST CONTROL

• Monthly Pest Control Programs

The AMA looks to the future, staying on the leading edge of the industry

FEATURES

• Termite Specialists/ FREE Est.

12 13

DEPARTMENTS

• Termite Warranties Available • Bed Bugs

Maintenance Mania AMA Smoke- Free Living update

6 News & Happenings 7 Legally Speaking 10 Legislative Update 16 Best Practices 18 Events & Education 19 Focus on Tucson 20 On the Scene 22  Thank You Patron Members

Commercial

• Bee Service/ Emergency • Beehive Removal

12

• Roach Control/ Programs • Scorpion Control • Rodents, Gophers, Wasps

Residential

7 16

• Pigeon Control 20

602-942-BUGS

EXTRA COPIES If you would like additional copies of the Apartment News delivered to your office, just email Amy at ahindenlang@azmultihousing.org with the names and address you would like added. CR EATE D BY R E PU B LIC M E DIA CUSTOM PU B LISH I NG

602-942-2847

LIC 5508 • Cert • INSURED

eliminexpest.com

A division of The Arizona Republic 200 E. Van Buren St., Phoenix AZ 85004

General Manager: Cami Kaiser Creative Development Director: Isaac Moya Editor: Jim Williams Project Manager: Nick Kostenko Design: Rachel Tullio, Jeff Gerken Management Company Advertising: Advertising: Regina Key 602-444-6865; Kelli Fawcett 602-444-6889 Advertising Coordinator: Dominick Galluzzo


GIVE YOUR RESIDENTS

THE RIGHT CONNECTIONS. Call Today $P\ 'DYLGVRQ

Residents expect the latest entertainment and communications technology in their lives.

0DQDJHU 0'8 6DOHV  $UL]RQD $P\'DYLGVRQ#&R[FRP

When you partner with Cox, you provide your residents with the



most advanced products and services available in your area, with local support whenever you need it. And since Cox owns and maintains one of the nation’s largest hybrid ďŹ ber-optic networks, you get the bandwidth needed to support advanced connectivity demands. Become a Cox Signature Community, and make sure your residents get the services they want, today and in the future.

GigablastSM | ContourÂŽ TV | Cox HomelifeSM | Digital TelephoneÂŽ


AMA NEWS & HAPPENINGS Lyceum Award Named for Kimberly Fitch; Fasulo named first recipient Former AMA Board Chair Kimberly Fitch, who was instrumental in creating AMA’s Lyceum program, was pleasantly surprised at the December AMA Board Meeting with the announcement of the “Kimberly Fitch Award.” This award, an all-expense paid trip to Washington, DC, honors one Lyceum graduate for their continued participation in AMA events throughout the class year. The recipient from Class II is new board member and Lyceum graduate Bryan Fasulo with Pinnacle Management. 

HSL Properties names Omar Mireles President After more than a decade of significantly contributing to the success of HSL Properties, Inc., Omar Mireles has been named President of the accomplished development company. He will replace HSL’s current President, Humberto S. Lopez, who will remain Chairman of the Board. According to Co-Founder and former HSL President, Lopez, “Omar’s vision and drive were clear from the outset. With the asset management group, Omar proved at every turn that bringing this part of the business in-house was the best choice. We know we are in good hands with Omar.” Mireles was instrumental in building the company’s project management arm into a thriving and successful part of HSL Properties. He has structured and negotiated over $500 million in real estate transactions and more than $300 million in loan transactions for HSL. Mireles also serves on the Arizona Multihousing Association board of directors. HSL Properties, one of the state’s largest apartment owners, operates a multimillion dollar portfolio including more than 10,000 apartment units in 41 apartment communities throughout Arizona.

6

Apartment News > February/March 2016

Broadstone Waterfront Earns Leed-H Platinum Certification Alliance recently announced Broadstone Waterfront, its four-story, 259unit luxury community in the heart of downtown Scottsdale, was awarded LEED-H Platinum Certification. This marks Alliance’s third development nationwide to achieve this level of certification. Broadstone Waterfront was designed for LEED-H certification and is dedicated to improving the quality of life for our residents,” says Ian Swiergol, Alliance’s Managing Director of Development for the Southwest Region. “Broadstone Waterfront is one of the first of its kind here in the Valley and the high-quality nature of the property is matched with the highest-level LEED-H certification of Platinum.” LEED (Leadership in Energy and Environmental Design) is a building certification process developed by the U.S. Green Building Council that recognizes best-in-class building strategies and practices. To support

certification, Broadstone Waterfront implemented a range of innovative measures for energy efficiency, water conservation and sustainable operations. Over the past 15 years, Alliance has become one of the largest private apartment owners and the ninth largest management company in the nation. They are headquartered in Phoenix.

Register now for June NAA Conference in San Francisco If you’re looking for the largest gathering of apartment housing industry professionals, you’ll find them at the 2016 NAA Education Conference & Exposition from June 15-18. It’s the industry’s premier event, delivering value that pays dividends all year long. For more information, go to educonf.naahq.org.

www.azmultihousing.org


LEGALLY SPEAKING

What landlords should know about unmanned aircraft

The drone wars

By Christopher R. Walker, Esq.

Christopher R. Walker is an attorney with the Law Offices of Scott M. Clark, P.C. He can be reached at 602-957-7877.

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association. www.azmultihousing.org

I

t is an exciting time for all tech lovers. In the last two years we have seen some truly remarkable technology releases. We have seen the advent of the “smart watch,” “4K ultra HD” televisions, practical and effective wireless charging for mobile devices, refinements to automated vehicles, and drone technology. As of late, the use of drones has become increasingly more popular among hobbyists and commercial enterprises. With this increase, drone safety concerns have been raised by both the Federal Aviation Administration (“FAA”) and local governments. The purpose of this article is to provide some guidance on how landlords can best navigate this issue and promote safety within their communities

New rules On Dec. 14, 2015, the FAA announced new rules regarding unmanned aircraft systems. As of December 21, 2015, drones (also known as “model aircrafts”) must be registered with the FAA and must be marked with the owner’s unique registration number. Drone owners 13 years of age and older are expected to register their drone at http:// www.faa.gov/uas/registration . Parents of younger children are expected to register the drone for the

child’s use. Registration of the drone is subject to a $5 registration fee. As an incentive to register, the FAA is offering to refund the registration fee if registration occurs before Jan. 20, 2016. What qualifies as a model aircraft, you might ask. 14 C.F.R. § 101.1 defines a model aircraft as an unmanned aircraft that is “capable of sustained flight in the atmosphere; flown within visual line of sight of the person operating the aircraft; and flown for hobby or recreational purposes.” Pursuant to 14 C.F.R. § 101.41, an operator of the model aircraft is subject to the following limitations: >> The aircraft is flown strictly for hobby or recreational use; >> The aircraft is operated in accordance with a community-based set of safety guidelines and within the programming of a nationwide community-based organization; >> The aircraft is limited to not more than 55 pounds unless otherwise certified through a design, construction, inspection, flight test, and operational safety program administered by a community-based organization; >> The aircraft is operated in a manner that does not interfere with and gives way to any manned aircraft; and >> When flown within 5 miles of an airport, the operator of the aircraft provides the airport operator and the airport air traffic control tower (when an air traffic facility is located at the airport) with prior notice of the operation.

Light of day Furthermore, 14 C.F.R. § 107.29 limits the use of a model aircraft to only daylight hours and 14 C.F.R. § 107.39 prohibits the operation of a model aircraft over a person not directly participating in the operation of the small unmanned aircraft or not located under a covered structure that can provide reasonable protection from a falling small unmanned aircraft. Contemporaneously, local governments have begun to enact ordinances to address public safety and privacy concerns associated with the use of model aircrafts. On Dec. 3, 2015, Paradise Valley became the first municipality in Arizona to adopt an ordinance directed at limiting the use of model aircrafts in its jurisdiction. Ordinance 691 was enacted by the Town Council to address the safety, nuisance, and privacy invasion risks associated with the use of unmanned drones (model

Apartment News > February/March 2016

7


LEGALLY SPEAKING aircrafts) in Paradise Valley. The ordinance was intended to establish rules and restrictions similar to those established by the FAA as well as new rules to protect the rights of its citizens.

It’s the law Pursuant to Section 10-12-3(a) of the Town of Paradise Valley Municipal Code, it is unlawful for a person to use an unmanned aircraft over private property at a level between zero feet and five hundred feet above ground level of the private property without the express permission of the owner of said private property. Section 10-12-3(b) makes it illegal to operate a model aircraft over public property within the Town without a permit. Section 10-12-3(e) prohibits the careless or reckless use of the model aircraft and prohibits, without the express permission of a person, the viewing, recording, or transmission of any visual image or audio recording of such person or their private property under circumstances where the person has a reasonable expectation of privacy. First-time violations of this drone ordinance results in a fine of $500. Repeat offenses could result in a criminal misdemeanor charge that carries with it a potential punishment of up to 6 months imprisonment and a fine of up to $2,500. Aside from the criminal and civil penalties, Paradise Valley’s ordinance on drone usage is a remarkable example for landlords to follow should they decide restrictions in the use of model aircrafts are needed at their communities.

Right to privacy In this day in age, one’s right to privacy is a hot-button topic. Many people are not comfortable with surveillance cameras and/or personal recording devices used to record them in public places. While people do not have a reasonable expectation of privacy in public, they most certainly do at home. One’s home is a sacred place where we go to seek refuge from the hustle and bustle of everyday life. However, when one cannot be assured the right of privacy

8

Apartment News > February/March 2016

in their home, this sanctuary is compromised. As landlords, you are obligated to maintain the quiet enjoyment of the community. Landlords are also tasked with ensuring that the common areas of the community are free from hazards that are both known and discoverable. The use of model aircrafts at apartment complexes poses two substantial risks to the community and its residents. First, the privacy rights of residents may be jeopardized as a result of the operation of model aircrafts as most model aircrafts are equipped with or can be equipped with cameras. Second, regardless of the degree of safety used when operating a model aircraft, there will always be a risk of injury to both the operator and persons in the vicinity of the aircraft during its operation.

Determining use In addressing the risks inherent with the use of model aircrafts, landlords should determine what, if any, use of model aircrafts will be permitted on community grounds. For landlords seeking to ban the use of model aircrafts from the community altogether, an approach endorsed by this Firm, they must either implement a model aircraft addendum or add new rules and regulations to their existing rules. The preference for the implementation of this rule would be through an amendment to rules and regulations of the community. Pursuant to A.R.S. 33-1342, landlords are permitted to amend and add new rules during the lease term, upon 30 days’ notice, so long as the rule sought to be implemented relates to health and safety. Certainly any rules relating to the operation of model aircrafts can be tied to health and safety concerns, thus enabling the landlord to implement the new rules without waiting for lease renewals. However, for those seeking to use an addendum to accomplish rule changes on this

topic, such an addendum would need to be executed with new and renewal leases as an addendum is not permissible mid-lease. For those landlords to restrict but not ban the use of model aircrafts on community grounds, landlords should take an approach similar to that taken by Paradise Valley. In so doing, there should be a designated area at the community where the use of model aircrafts is permitted, however, subject to various operating rules and regulations. Said rules and regulations can be implemented by the process outlined above.

Safety first First and foremost, to ensure the safety of other residents landlords should limit the use of model aircrafts by prohibiting their flight over any community buildings or common areas outside of the designated “flight area.” Signage should be put in place to designate said are as a “flight area” to help the operator locate the approved location of the model aircrafts use as well as to warn other residents of the operation of a model aircraft in that particular location. Second, there should be restrictions as to how close the operator may fly the model aircraft to any community building, taking into consideration an appropriate distance to help ensure the privacy and the safety of the residents therein. These restrictions should be clearly marked in the “flight area” or in the community policies.

www.azmultihousing.org


LEGALLY SPEAKING Third, restrictions should be placed on the use of any recording device on the model aircraft itself. While some advanced model aircrafts are equipped with an onboard camera to help facilitate its operation, there should be a prohibition on any secondary cameras or the use of any recording device on the model aircraft. This restriction should help address the privacy concerns associated with the operation of model aircrafts. Fourth, landlords should implement rules limiting the number of model aircraft operators in the “flight area” at any particular point in time. By placing a reasonable limitation on the number of operators and/ or model aircrafts, there should be a reduction in the risk of collision between model aircrafts as a result of the reduction in the air traffic above the “flight area.” Lastly, landlords should require proof from the resident operator of their registration of the model aircraft with the FAA. Residents who fail to register the model aircraft with the FAA should be banned from using the model aircraft in the “flight area.”

Addressing the issues In conclusion, the use of model aircrafts on community ground presents a plethora of issues for landlords. Landlords should take care to address these issues at their communities and enact rules intended to protect their residents as necessary. Should you have any questions or concerns as to how to best protect your community and address the use of model aircrafts you are encouraged to contact our office for advice. Christopher R. Walker is an attorney with the Law Offices of Scott M. Clark, P.C. He can be reached at 602-957-7877. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

www.azmultihousing.org

Collecting…using a legal model The pragmatic approach

By Eric Logvin, Esq., Law Office of James R. Vaughan, P.C. Collection attorneys are effective at recovering from those who find it inconvenient to pay. We sue thousands of people each year. We garnish the earnings and bank accounts of hundreds of people each month. We accompany sheriff’s deputies to safe deposit boxes at banks, and watch as the lock is drilled open under court order ... just to see if something inside is worth seizing. We record judgment liens against real property, which affect sales and refinances. Basically, we use the law to extract money from people who are unwilling to pay their debts and monetary obligations voluntarily. In this industry, nearly every property management company that my firm meets with asks the same question: “Our current collection agency puts the account on the ex-tenant’s credit. You do that, right?” My firm’s response always is, and always will be: “No; negative credit reporting pulls them down. We want their lives to move upward, and so should you.” 

SHIFTING THE APPROACH The reasoning is solid and backed by long-term empirical data: we know that the better debtors do financially, the more likely they are to pay — voluntarily or otherwise. Immediately after moving out is usually NOT the most opportune moment for them to pay. It is true, however, that a small portion of former tenants will try to improve their credit score by contacting either the management company or our firm to settle their debts. We also know that, in a pinch, a consumer simply must get a Forcible Detainer judgment removed from their credit report, so the time to settle may be ripe. That said, the reality is this: most tenants simply shop around until they find a landlord that does not care or does not know about prior evictions. If it is access to credit the consumer needs (car loans, credit cards, title loans, mortgages), then the consumer will usually pay more for access — in the form of higher interest rates, larger down payments, or both. In my firm’s experience, a bad credit line typically does not enhance the creditor’s recovery. An agency’s typical approach to collections is not problematic necessarily. Many tools used by attorneys are simply not available to a collection agency. An agency cannot represent property management companies in court, they cannot file lawsuits or garnishments, they cannot affect property rights by recording judgment liens, or otherwise execute on judgments on behalf of a property management company or owner. Agencies take an assignment of the debt, so they are representing themselves. Their service model is finely tailored to what they can legally do, which is send letters, make phone calls, and insert bad credit lines on consumer’s credit bureaus to generate inbound phone calls. (For the record, my firm will be the first to volunteer that using an attorney recovery model may not fit every property management scenario.)

GETTING BACK ON TRACK We have also have been asked, “Where does your data come from?” My firm has learned from our nonlandlord clients that the average judgment debtor takes approximately two years to substantially recover from a financial hardship. The better consumers do financially, the more marks they make “on the grid,” and, if one is paying attention, it is more likely that a property owner will make a solid recovery. This means a proper legal recovery system should be a combination of letters, phone calls, manual asset searches, and active monitoring, with an emphasis on ex-tenant activity two to five years after their departure from the property. Pursuing ex-tenants in this fashion means their life can get back on track faster; they now have an easier time adjusting to payments; and property owner’s collection rate can increase. Everybody wins with a pragmatic approach to collections.

Eric Logvin is a managing partner with the Law Office of James R. Vaughn, P.C. He can be reached at 800-833-9411. Apartment News > February/March 2016

9


LEGISLATIVE UPDATE would likely be contested in the courts since the state has already created a statutory preemption, the governor double-downed announcing his willingness to change the distribution of state–shared revenue should cities adopt such ordinances. Only time will tell if cities and towns heed the Governor’s warning.

AMA entering Session focused on preserving critical legislation

THE TOP PRIORITIES

Governor opens 2016 Legislative session By Courtney LeVinus & Jake Hinman

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602-712-1121.

10

I

n his second State of the State address before the Arizona Legislature, Gov. Doug Ducey outlined his policy priorities for the year and emphasized his plans for economic growth, tax cuts and education funding. And what has become a common theme of his administration, the governor re-upped his campaign pledge to cut bureaucratic red tape and eliminate unnecessary agency regulation. In perhaps his most important pronouncement of the address, Gov. Ducey took direct aim at cities and towns contemplating ordinances that would require businesses to provide paid sick leave to all employees. While such ordinances

Apartment News > February/March 2016

Partnering with a broad business coalition, the AMA will enter the 2016 Session with a focus on preserving a critical piece of legislation that we helped champion with the same coalition last year. As AMA members will recall, last year the Governor signed SB1241, a bill that prohibits Arizona cities, towns and counties from enacting any ordinances that require property owners to measure and report energy consumption to a governmental agency and prohibits political subdivisions from enacting mandatory recycling programs. Unfortunately after the bill was signed into law, a lawsuit was filed in the Maricopa County Superior Court arguing that SB1241 violated three provisions of the Arizona Constitution and requested that the court declare the bill invalid. The complaint claimed that SB1241 violated the State’s: (1) Single-Subject Requirement; (2) Title Requirement; and (3) Home Rule Authority. That case is currently making its way through the courts. However rather than wait for a court ruling and needlessly waste taxpayer money with costly litigation, the AMA and the business coalition have decided that a legislative solution would be the best option moving forward. To that effect, Representative Warren Petersen (R-Gilbert) introduced two bills with identical language from the 2015 bill — HB2130 (municipalities; counties; energy use; reporting) and HB2131 (municipalities; counties; auxiliary containers; prohibitions) — that should resolve the basis of Kuby’s complaint. The AMA views these two bills as priority measures aimed at protecting property owners from overreaching regulation.

Gov. Ducey celebrates the New Year with two key appointments In January, Gov. Ducey appointed Clint Bolick to the Supreme Court of Arizona in order to fill the vacancy created by the retirement of the

www.azmultihousing.org


On-Site Operations, Program Compliance, HR Solutions, Marketing, Leasing, Consulting & Training Specialist in: Affordable Housing Market Rate Apartments Senior Communities

We do more than just answer your questions...WE CREATE THE SOLUTIONS!

Optimal Occupancy

Effective Marketing

Effective Marketing

Leasing Solutions

Marketing Assessments

Property Repositioning

Customer Relations & Resident Retention

Effective Marketing Plans

One-on-One or Group Training

On-Site Operations and Assessments Fair Housing Expert Affordable Housing Compliance Training

Successful Outreach & Networking Community Branding and Website Development

Maintenance Training & Services

OccupancySolutions.com

Mystery Shops Relationship Building

Online Education

AR-0008499965-01

Honorable Rebecca White Berch. Bolick graduated from the University of California at Davis School of Law and from Drew University with a Bachelor of Arts in Political Science and History. A registered Independent, Bolick served as vice president for litigation at the Goldwater Institute since 2007, specialized in constitutional law, and handled cases involving state and federal regulatory law, business and property regulation, health care, education, public pensions, family law and election law. In another key move, Gov. Ducey appointed former Arizona House Speaker Andrew Tobin to the Arizona Corporation Commission. The appointment filled the seat previously held by Susan Bitter Smith who resigned from the post in December amid conflict of interest allegations. Prior to the appointment Tobin was the director of the Arizona Department of Insurance and the interim director of the Arizona Department of Financial Institutions. The five members of the Corporation Commission regulate public utilities, administer the incorporation of businesses, deal with securities laws and cover railroad and pipeline safety.

Call 800-865-0948 For Your Solutions Today!

ATTORNEY COLLECTIONS

Lawsuits, Litigation, Judgments, Garnishments, Property Liens, and Invasive Discovery Against the People that Owe You Money!

THIS IS ALL WE DO… SO SEND US ALL OF YOUR COLLECTION FILES! James R. Vaughan

Senior Partner ƌŝnjŽŶĂ Θ tĂƐŚŝŶŐƚŽŶ ƩŽƌŶĞLJ

Eric W. Logvin

Managing Partner ƌŝnjŽŶĂ ƩŽƌŶĞLJ

Contingency Rates Only – No Hit, No Fee Aggressive Asset Location Waterfall You Evict, We’ll Collect

Law Office of James R. Vaughan, P.C. Arizona & Washington Collection Attorneys

RecoveryAtty.com

Call Now for a Free Attorney Consultation 866-833-9411 ext. 2

Headquartered in Scottsdale, AZ


SOLD OUT MAINTENANCE MANIA EVENTS

M

aintenance Mania brings together hundreds of the finest, fastest competitors from AMA members in Phoenix and Tucson. In addition to the exciting competitions, attendees in Tucson had the opportunity to further their education with break out programs including a course from TEP (Tucson Electric Power) on energy savings, Asphalt 101 with Sunland Asphalt, Legal Pitfalls for Maintenance from Koglmeier Law Group, and Workplace Safety from CopperPoint Insurance. HSL Properties’ maintenance teams dominated in the maintenance competitions and their team was supported by a small army of cheerleaders who ultimately took home the 2015 Maintenance Mania Spirit Award.

12

Phoenix Winners

• 1st Place Michael Gonzales Paseo Parks, Pinnacle

Apartment News > February/March 2016

• 2nd Place Michael Pantoja San Hacienda, Mark-Taylor

• 3rd Place Jesus Manzanares Enclave, Greystar

Tucson Winners • 1st Place Jesse Nelson Catalina Canyon, HSL • 2nd Place Chris Jackson Catalina Canyon, HSL • 3rd Place Dylan Reichardt Catalina Canyon, HSL

Tucson Housekeeping: • 1st Place Perla Ayala Lantana, Quarterpenny • 2nd Place Claudia de la Rosa Falcon Court, NFI • 3rd Place Luz Acedo Sterling Pointe, NFI

www.azmultihousing.org


AMA Smoke-Free Living update

O

ver the past 12 months, the AMA has been dedicating time and resources to engaging members in the SmokeFree Living program. Sharon Hosfeld, the AMA’s SmokeFree Community Coordinator for the project, has led the charge in helping members launch their smoke-free programs in apartment communities around the state. Thanks to a grant from the Arizona Department of Health Services and Maricopa County Health Department, the AMA continues to reach out into communities around the state to introduce the health and financial benefits to managers and decision makers. The AMA team has been working on a number of engagement strategies to educate members around the state about the Smoke-Free program throughout the year.

Quick hits >> The AMA was represented in the first

The AMA will continue its outreach through a number of channels and members are encouraged to call Sharon Hosfeld directly for more information at 602-296-6214.

annual Phoenix Kicks Butts Campaign. >> The AMA Smoke-Free Committee held its first annual Regional Manager Reception Cocktail Hour to explain why go smoke-free. The discussions with managers have been instrumental in making this program a success. >> In addition to educational programs for members, the AMA has been attending special interest conferences to increase the reach of the program including events like the Air is Life Conference held in Fort Defiance, AZ. >> The AMA is especially grateful for members like Pam McCarthy of Fairfield Residential and Denise Holliday of Hull, Holliday and Holliday PLC who were featured speakers at the Arizona Smoke-Free Living Workshop. They serve as strong ambassadors and educators about this initiatives. >> AMA President Tom Simplot has appeared in the media a number of times, on radio, television and in print, to talk about the early success of the program and share how others can get involved. His appearances often include Arizona Department of Health Bureau Chief Wayne Tormala who ties in all of the resources offered to help citizens quit smoking. >> This year the Arizona Department of Health hosted the first annual Tobacco Summit where Simplot served as a guest panelist. >> AMA’s team has been travelling the state to share more news about this program and so far have visited Wickenburg, Flagstaff, Sedona, Yuma, Tucson and places throughout Maricopa County. One of the keys to success in an education program like this is benchmarking and evaluation. Kimberly Fitch of Nicolosi & Fitch, Inc. and Mary Schramm of P.B. Bell Companies have been surveying their communities to learn about the impact of the program, giving the AMA important feedback on this program.

WHY US Certified Experts Our staff of public adjusters, forensic accounts, and construction consultants are all certified.

+50 Years Experience Our firm employs only the highest qualified professionals in the claims industry.

The Right Tools We utilize the top of the line industry tools to evaluate the true extent of your damages.

Competitive Pricing Hiring SKIPTON will only increase your recovery and ease your work load.

Have an insurance claim? Call us today for a free claim review. AR-0008506022-01

602.957.8800


CELEBRATING THE AMA LOOKS TO THE FUTURE, STAYING ON LEADING EDGE OF THE INDUSTRY

E

ach year, the AMA Board of Directors meets over a two-day periodfor an extensive look at finances, its bylaws, membership and structure. This past summer, the board voted to amend the bylaws in several different ways recognizing the growth that has occurred over the past 50 years. The organization’s celebration of 50 years of industry leadership marks a level of maturity and sustainability. “As we mature into our sixth decade, the Board understood the importance of updating the bylaws to better reflect our membership and continuing the AMA’s reputation as a leading-edge organization.,” said Tom Simplot, President and CEO of the Association. The AMA has grown into one of the NAA’s largest affiliates and its members have been tapped for leadership a number of times. Programs like SmokeFree Living and Raising a Reader are the first in the country and have become models for other affiliates.

Chair explained. The board also recognized the importance of the Associate Members. According to Simplot, more than 25 percent of our members are Associate Members and they are very engaged in trade shows, committees and educational programs. To honor their voice in the Association, the board created an executive committee voting seat specifically for an Associate Member. The member selected for that seat will rotate between the Phoenix and Tucson Associate Member Council Chairs. “We are honored to welcome Mike Rochon, a longtime member who has been instrumental in Tucson’s membership growth,” said Evans. “One of the key benefits for members of the AMA is the networking and committee work that members engage in. This is where we build relationships with our partner vendors and get to know each other. These relationships grow our businesses and they are the lifeblood of the AMA,” Evans said.

Executive Committee changes

Tucson’s growth gets recognition

Following months of research, the AMA Board adopted a series of bylaws updates that will better reflect the geographic diversity of the membership. “One of the updates will streamline the leadership path to board chair. This reflects a trend among NAA affiliates around the country,” Chris Evans, AMA Board

The AMA board has also formalized changes in the Tucson area, recognizing the growth and the opportunity there for Association leadership. The southern Arizona community has often been a focus of the Association membership when there are legislative or city issues to address and the membership there activates

14

Apartment News > February/March 2016

with speed and force. With many new developments on the horizon, Simplot created the Tucson Area Executive position to ensure that AMA members have a full-time dedicated staff person who will be more connected to members and their needs. “We are pleased to add Lauren Romero, a longtime executive in Tucson with long roots in the real estate industry, to the team there,” said Simplot. Tapping into the expertise of the Tucson members, the Board also launched the Tucson Area Advisory Board,

with leadership from Romero. Active AMA board members, and emeritus members who have a significant presence in Tucson, will be activated to advise Romero on programming, membership and more.

Honoring the past with an Emeritus Board Evans also reflected on the incredible AMA board leadership still active in the Arizona market. “We have some of the most dynamic industry leaders here who served as board chairs of this association and they still have apartment units www.azmultihousing.org


in membership. Even though they aren’t currently serving on the board, we wanted to find a way to tap into their expertise in a more formalized way so we have created the Emeritus Board.” These past Chairs will be non-voting members but they are invited to board meetings. “We want their insight and their history. They laid the foundation of this organization and are responsible for where we are today.” Evans took a strong role in helping to

OFFICERS

Chair- Chris Evans HSL Asset Management Vice Chair- Amy Smith Bella Investment Group

develop these changes while he served as chair-elect. The board also adopted minimum qualifications for board members that requires them to be employed by members in good standing, and have 70 percent of their units in membership. The Lyceum program and many of the training programs that the AMA offers give members a way to begin to develop a pipeline of talent so the AMA board remains strong long in to the future.

Treasurer- Dale Phillips Mark-Taylor Residential Secretary- Greg Morehead Fairfield Residential

Imm. Past Chair- Christine Shipley Dunlap & Magee AMC Executive- Mike Rochon Distinctive Carpets, Inc.

BOARD OF DIRECTORS – 2016 David Adame Tiempo, Inc.

Bryan Fasulo Pinnacle

Kim Pacheco Scotia Group Management

Tyler Anderson CBRE

Kimberly Fitch Nicolosi & Fitch, Inc.

Kevin Ransil JLB Partners

Elizabeth Beaulieu Quarterpenny Management

Tim Furnas Valley Wide Security

Erica Reinke Camden Property Trust

Chapin Bell P.B. Bell Companies

Adam Greco Burns Pest Elimination - AMC Chair

Rich Renta Weidner Apartment Homes

Julie Brelsfor ConAm Management Corporation

Ryan Hartman Avenue North

Lesley Brice MC Residential

Robert Hicks Alliance Residential Co.

Reid Butler Butler Housing Company

Charles Huellmantel Mesa Housing Associates

John Carlson Mark-Taylor Residential

Brian Kearney Catellus Development Corporation

Bry Carter CoStar Group Scott Clark Law Offices of Scott M. Clark, P.C.

David Kotin Kay-Kay Realty Lesa LaRocca Avenue 5 Residential

Mike Clow Greystar Real Estate Partners

Pam McCarthy Fairfield Residential

Keri Conyers Alliance Residential Co.

Omar Mireles HSL Asset Management

Scott Cook Allison-Shelton Real Estate Services, Inc.

Melanie Morrison MEB Management Services

Amy Davidson Cox Communications

www.azmultihousing.org

Gloria Munoz Maricopa County Housing

John Rials Greystar Real Estate Partners Mark Schilling MEB Management Services Dallin Tippetts RainForest Plumbing & Air

Reflections on the earliest days of the AMA: Fifty years ago, the City of Phoenix was planning a rent tax increase at the time and Bill Schulz worked to mobilize peers in the apartment community to form an association to protest the tax hike. “The (apartment) industry at the time was weak and the City (of Phoenix) thought they could go after us.” Schulz and his members rented buses and turned out for hearings to make their voices heard on the issue. Finally, Schulz testified at the City Council and explained to them, “You have to respect equity in real estate or it will eventually be unfair to all.” Schulz was also responsible for pushing the Apartment Renter’s Tax Relief Bill through the Legislature. “It took five years for the Association to gain strength and voice.” —W.R. “Bill” Schulz, one of the founders of the Arizona Multihousing Association “The greatest attribute of the AMA in my mind is what hasn’t changed — that being a group of dedicated, volunteer leaders that offer their time and expertise to help guide our industry and to protect it from unwanted and unneeded regulatory control. The focus on education and networking have changed very little over the last 50 years, and we are all better managers and owners because of the efforts of the AMA. Looking forward to the next 50.”

Rondetta Troutman Picerne Real Estate Group Tammy Tupper Dimmig Redi Carpet Bob Venberg PEM Real Estate Group Luis Verger Allison-Shelton Real Estate Services, Inc. Alexis Webb Pinnacle Restoration Wendy Weiske Dunlap & Magee

— Thomas K. Shelton, Principal Allison-Shelton Real Estate Services, Inc. and past AMA Board Chair

Debbie Willis P.B. Bell Companies Nicole Wray Greystar Real Estate Partners

Apartment News > February/March 2016

15


BEST PRACTICES

Q: You work in a competitive space. How do you think you have been able to distinguish yourself?

Q &A

A conversation with Mike Rochon, Owner, Distinctive Carpets EXPERTS IN FOAM ROOFING SYSTEMS

Crazy About Quality” “We’re

Service Valleywide • Commercial • Residential • Industrial • Shingles • Shake • Tile

• Foam • Installation • Maintenance • Repair • Recoats

FREE ESTIMATES • PROFESSIONAL PROMPT SERVICE

(602) 944-4600

www.kykoroofing.com

AR-0008499986-01

LICENSED COMMERCIAL: ROC #145747 RESIDENTIAL: ROC #145748

Q: How did you get started in your career? What advice would you give to someone getting started today? A: My father was a rep for a flooring manufacturer, and I found my way into the industry by one of his contacts. The advice I would give someone getting started today is: “Don’t be lazy. Be willing to put in long hours. Learn a lot about your industry and strive to be the smartest one out there.”

A: I have been able to distinguish myself by “service, service, service.” I view myself as my client’s partner. I plan to maintain their business for the long-term; I am not concerned about making a profit on every job. My philosophy about customer service is that I view every customer as my friend. We don’t have “customers”, we have friends.

Q: How do you help a new employee understand the culture of your organization? A: I tell them that our mission statement is: “If you can’t have fun, what’s the point?”

Q: You’ve been one of the AMA’s most active members in southern Arizona.


Since 1977, we have put together the critical pieces to help you find the Right Fit.

How has the AMA helped you grow your business? A: The AMA has helped me grow my business as 70 percent of my sales have come from the AMA. It has also kept me in touch with current events in property management. The advice I would give other members is to participate in as many AMA events as you can.

“If you can’t have fun, what’s the point?” property management company, as you always learn something new. It is a great benefit to be able to work together with the highlighted management company.

Fully Screened

RAPIDHIRE

TM

(Payrolling)

RIGHT FIT Temp To Hire Direct Hire

Q: As a leader in the Associate Member Council, what do you think is the value of the AMC? A: I think the value of the AMC is in networking with your fellow associate members and learning about the highlighted

Mike Rochon is a native Tucsonan and has been owner of Distinctive Carpets, Inc. for 27 years. He has been a member of the AMA for all 27 of those years. He loves what he does, and enjoys working with his friends in the apartment industry.

Executive Search

Temporary Staffing

Finding Quality Employees is Tough... Don’t Delay Call Us Today! Phoenix Personnel: 623-242-1146 Toll Free: 855-961-7666 Email us at Phoenix@thelibertygroup.com Visit us at www.TheLibertyGroup.com

Transforming the Multifamily Laundry Room Experience with Technology

You may not think of laundry as a high-tech industry, but at WASH we’ve invested millions in technology to transform the laundry room experience for our customers. The result is intelligent systems that enable: s 2EAL 4IME #ONNECTIVITY s 2EMOTE ,AUNDRY -ONITORING s 1UICK 3ERVICE s %ASY 0AYMENT

Learn more about how technology can transform your laundry room. www.washlaundry.com/technology

800.421.6897 ext 1600


EVENTS & EDUCATION AZMULTIHOUSING.ORG

Phoenix

Classes held at the AMA Office, 818 N. 1st St., Phoenix 85004

FAIR HOUSING

minimize legal difficulties. This class will be instructed by Andy Hull of Hull, Holliday & Holliday.

Feb. 23; 9 a.m.-noon Instructed by Judy DrickeyProhow of the Law Offices of Scott M. Clark, P.C.

2016 PHOENIX REVERSE TRADE SHOW

CPR & FIRST-AID CERTIFICATION March 8; 8:30 a.m.-2 p.m. $69 ($99 non-members) It’s important for your on-site staff to know how to recognize and handle an emergency situation until paramedics arrive. Successfully complete this course to earn a two year CPR & First-Aid completion card and Arizona state certification. This class will be instructed by Horizon Safety Training.

March 17, 2-5 p.m. Phoenix Convention Center, South Building

2016 PHOENIX LANDLORD TENANT March 15; 9 a.m.-noon $20 ($40 non-members) Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and

2016 CERTIFIED APARTMENT MANAGER (CAM) March 22-24, and April 12-14; 9 a.m.-5 p.m. $895 ($1,125 non-members) The on-site manager is a vital link between apartment residents and the community owners and investors. This

YOUR ONE STOP SHOP FOR ALL YOUR GOLF CAR NEEDS • Southern Arizona’s Best Deal on Batteries • Large Selection of New and Used Golf Cars, with a Great Selection of Used Utility Vehicles • Long & Short Term Rentals • Club Car Carryall Dealer

designation program, recognized by the National Apartment Association (NAA), includes a number of training elements. This program is a total of six (6) days, three in March and three in April and attendance for all classes is mandatory.

PHOENIX EDUCATION CONFERENCE & TRADE SHOW Thursday & Friday, May 12-13NEW DAYS! Phoenix Convention Center, South Building

2016 TRIBUTE AWARDS Friday, May 13, 5-10 p.m. Phoenix Convention Center

Highly skilled Experienced Putting the law on your side

PEACE OF MIND OFF DUTY LAW ENFORCEMENT POLICE OFFICERS: Setting the highest standard

Reliable

SERVING ARIZONA FOR MORE THAN 20 YEARS

for safety and security

• In House Upholstery Shop, Seats and Enclosures

We Service All Makes and Models and Strive for a 24-hour Turn Around

Three Convenient Locations To Serve You

15617 N. Oracle Rd., Catalina | 4888 E. 22nd St.,Tucson | 251 W. Calle de las Tendas, Green Valley

Call 520-Golf Car 465-3277 www.GolfCarsofArizona.com

Bonnie Lucas, President/CEO

Call today!

Be sure to check out Law Enforcement Specialists on:

LAW ENFORCEMENT SPECIALISTS HAS OFFICERS STANDING BY: PLEASE CALL 623-825-6700 OR 888-572-2442; BY EMAIL AT INFO@ LESAZ.COM OR ONLINE AT OFFDUTYPOLICEOFFICERS.COM

AZDPS Lic. No. 1003178


FOCUS ON TUCSON

Tucson TUCSON NETWORKING BOWL-A-ROUND Thursday, Feb. 18, 5-7 p.m. Fiesta Lanes Regular members are invited to this FREE event for networking, bowling, food, raffle prizes and fun!

BIG HEARTS TUCSON 5K FUN RUN/WALK Saturday, March 12, 9 a.m. Reid Park $30 registration fee ($35 after March 4 ) includes a T-Shirt

2016 TUCSON AMA/ATI RESTORATION GOLF TOURNAMENT Friday, April 15, 8 a.m.-4 p.m. Arizona National Golf Club

TUCSON DINNER MEETING Thursday, April 21, 5–8 p.m. Tucson Marriot University Park

AZ LANDLORD TENANT ACT Thursday, April 21, 9 a.m.–noon La Quinta Inn & Suites 3 hours Legal RE Continuing Education; instructor: Judy DrickeyProhow of the Law Offices of Scott M. Clark, P.C.

2016 APRIL TUCSON DINNER MEETING Arizona National Golf Club

Thursday, April 21, 5-8 p.m. $49 ($69 non-members) Tucson Marriot - University Park

Trash & Recycling Collection Service

Tucson Celebrates with Associate Member Appreciation Breakfast Tucson Networking Committee and Tucson Management Companies hosted Associate Members for a breakfast who participated in AMA Tucson Events in 2015.

BATES PAVING & SEALING INC. Serving Southern AZ Since 1986

When pricing is long forgotten,

quality is long remembered AFTER

City Owned City Operated

AR-0008500461-01

Simple pricing No-hassle quotes Customized service (480) 644-6789 MesaTrashService.com

BEFORE

PARKING LOT MAINTENANCE REPAIRS / CRACK SEALING / SEALCOATING / STRIPING RESTRUCTURE / NEW CONSTRUCTION MILL / PULVERIZE / GRADING / PAVING / OVERLAY / CONCRETE 3225 E. 44TH STREET / 520-741-2100 W W W . B AT E S P A V I N G . C O M Locally Owned and Operated

AMA Member for Over 25 Years

Licensed, Bonded & Insured ROC# 102421 A-14/ROC# 109056 C-13

Member of BBB


ON THE SCENE RECENT AMA EVENTS

AMA CELEBRATES ANOTHER GREAT YEAR Each year, the AMA Holiday Party is one of the highlights of the year. This year’s festivities were held at the venerable Wrigley Mansion where members played holiday games, won lots of prizes and enjoyed a visit by Santa. The annual auction of items gathered raised more than $3,600 from 18 auction items to benefit AMAPAC.

Designated Broker

...the Professional Approach to Apartment Investing. 9927 E Bell Rd., Suite 130 • Scottsdale, AZ 85260

p. 480.305.5600 • josephbernard.net Interested in joining our award winning team? Contact us at careers@josephbernard.net


ON THE SCENE RECENT AMA EVENTS

MORE THAN $32,000 RAISED FOR BIG HEARTS The 2003 BMW Z4 donated by Kwik Tow for the Annual Big Hearts Car Raffle went to David Wootan whose sister, Becky Smith, a manager at P.B.Bell’s Reflections at Red Mountain, sold him $100 worth of raffle tickets! Way to go, Becky and all of our Big Hearts volunteers!

PARTSMASTER IS YOUR SOURCE FOR AMERICAN WATER HEATERS

Rely On American

FREE Same Day Local Delivery!

Phoenix (602) 233-3580 Tucson (520) 573-5828 b2b.azpartsmaster.com


MEMBER MARKETPLACE

THANK YOU PATRON MEMBERS!

Answering Services

CORPORATE ANSWER

PLATINUM

Electronic Answering Service Specifically Designed for Apartments

• Live Call transfer • Recorded Conversation

602-244-1833 520-468-2191 888-594-5943 timallen@corporateanswer.com www.corporateanswer.com Cable

Pest Control

602-942-2847 Valley Wide Service

AR-AT140122_151330

Call 623-328-3805 to learn more about becoming a Cox Digital Community.

Plumbing & Air

Amy Davidson MDU Sales Manager, Arizona Amy.Davidson@Cox.com 623-328-3805 ©2014 Cox Communications, Inc. All rights reserved.

Laundry Security

800.421.6897 ext. 1600 www.washlaundry.com Maintenance Supplies

AR-AT140127_144814

AZ Apt News 1_7x1 4c.indd 1

1/16/14 4:45 PM

Phoenix (602) 233-3580 Tucson (520) 573-5828 b2b.azpartsmaster.com

• Courtesy Patrol/Security Patrol • Unarmed and Armed Guards • Crime Suppression Service • K-9 Patrol Service • Off-Duty Police Officers

602-518-6597 coresecurityservices.com

GOLD

SILVER

Enjoy all of the benefits of membership, apply online at azmultihousing.org FOR MORE INFORMATION ON HOW TO BECOME A PATRON MEMBER OF AMA, PLEASE CONTACT JAMES TUNNELL 602-296-6212 OR JTUNNELL@AZMULTIHOUSING.ORG


Open the door to savings on brands you know and trust.

PRO Five ways The Home Depot can save NAA Members time and money:

0 Pay the way you want and get

2% cash back on every purchase*

f) Take advantage of bulk pricing and volume discounts**

0 Let us help you with dedicated

account support and concierge options

0 Can't find a product? We can

special order over 100K items not sold online or in-store

C, Purchase compliantly through multiple ERP platforms

visit opendoor.naahq.org Top-line suppliers. Bottom-line savings. Yours exclusively from NAA Open Door. Every Open Door provider has agreed co be solely responsible and liable for any claims, damages, coses, representation, or warranties of any nature arising from the use of its produas or services. NM disclaims any and all liability from the member's use of the participating produas and services Including special or consequent/al damages. Products or services may be unavallable, individual savings will vary depending on the products utilized, or terms and conditions may change without further notice. **$2,500 minimum required for volume pricing. See an Associate for details and exclusions. *Rebate begins after minimum S 70,000 spend. Rebate period is January 7 - December 31. Rebate checks are issued 60 days after the rebate period ends. Rebates of less than $7,000 will be provided in the form of a The Home Depoe Gift Card. Š2015 Homer LC Inc. All Rights R�served.


Profile for Republic Media Content Marketing

Apartment News - February 2016  

Apartment News - February 2016  

Profile for rmcp