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UL STUDENTS’ UNION

www.lincolnsu.com Representation, Participation, Inspiration

DIRECTIONS UL STUDENTS’ UNION

www.lincolnsu.com Representation, Participation, Inspiration

UL STUDENTS’ UNION

www.lincolnsu.com Representation, Participation, Inspiration

UNIVERSITY OF LINCOLN STUDENTS’ UNION STRATEGY 2011/12 - 2014/15


FOREWORD

INTRODUCTION UNIVERSITY OF LINCOLN STUDENTS’ UNION STRATEGY 2011/12 - 2014/15

The last three years have been a time of extraordinary change in The University of Lincoln Students’ Union (ULSU). On 4th October 2010 we were awarded charitable status and this has been followed by accreditation and awards for our activity in the shape of the Students’ Union Evaluation Initiative (SUEI) Bronze Award, Investors in Volunteering (IIV) and Green Impact.

Strategy is an expression of our direction not a detailed plan of our activity. It is the vision that drives our future activity and planning. It helps shape priorities for future years and ensures stability and continued development. A good strategy reflects the needs of stakeholders and the wider political social environmental and technological climate. A good strategy resonates with the mission of the organisation: the “representation, participation and inspiration” of our members. Page 2

The process of reviewing strategy encourages us to consider future opportunities and risks to the Union and to plan for these. It enables us to develop and conceive services and then to structure these to better facilitate our mission.

Lincoln Students participated in NUS DEMOLITION Campaign, November 2010

UL STUDENTS’ UNION

www.lincolnsu.com Representation, Participation, Inspiration

Our achievements over the last three years have included: the creation of our SOAP Centre shop front; the 10th anniversary of our student publication Bullet Magazine; annually increasing participation in elections, sports, societies and representation; our unbeaten Varsity record; successful awards dinners and student events; piloting an accommodation accreditation scheme; supporting the Job Shop; steadily climbing up the British Universities & Colleges Sport (BUCS) league tables; and redeveloping the student representative system. We have always been, and will continue to be, committed to the enhancement of the student experience: creating opportunities for students to express and

represent their views; encouraging active participation in the life of the Union and University; inspiring students to take up personal development opportunities; and encouraging students to develop and implement their ideas that bring benefit to the student and local communities. We recognise the value of feedback from students to stimulate continuous improvement and underpin our representation. The National Student Survey (NSS), SU Satisfaction Survey, Accommodation Survey and Big Conversation Survey are significant in informing the Union’s and the University’s agendas. They are used to promote change to enhance the quality of teaching and learning,

Students’ Union Freshers’ Fayre 2011 had 5,000 visitors

and the wider student experience and in this way advance the aspirations of the University to become a ‘top 50’ institution. In all areas of our work we work closely with the University of Lincoln to ensure the quality of experience offered to students. Our achievements, our commitment to partnership working and the centrality of representation have all influenced our thought process as we have sought to imagine how our Union will look in the future. We hope you will be inspired by our vision, and will support us in delivering an excellent experience for our members and a strong Students’ Union. Page 3


MISSION

Representation, Participation, Inspiration This is a statement of the purpose for the Union and should resonate in our actions and our services to members.

OBJECTS

Our objects describe and identify the charitable purpose for which the Union has been set up. They are the foundation of our organisation and are registered with the Charity Commission. All our activity should be in pursuit of achieving these objects. The objects are as follows: •

Advancing the student experience of its membership and of students as a whole

Representing the interests of its members and acting as a channel of communication

Promoting the interests and welfare of its members

Promoting, encouraging and supporting members’ clubs, societies and social and cultural activities

Running the Union for the benefit of its members

Encouraging the integration of students within the local community

Maintaining good liaison with the University at all times

Assisting the University to promote its standing and reputation

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CONTEXT

UL STUDENTS’ UNION

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UL STUDENTS’ UNION

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The social, political, economic and technological environment in which we work is ever changing and these present risks and opportunities to the future of the Students’ Union. During the early stages of the development of our strategic plan, a General Election was looming, and it has since become clear that the new Government has brought considerable change. Both the emergence of full tuition fees and the concept of the Big Society will have a major effect on the Union’s development over the next five years.

Natalie Liddle won the ‘John Jenkinson Award’ for oustanding achievement at the Students’ Union Awards 2010

Changes in the Higher Education environment and the University, including a new Vice Chancellor, have resulted in changed relationships between the University and Union and a change in the University’s direction. As the University re-structures to reflect changes in the sector and to implement its new strategy, it is possible that this may affect the way the Union is viewed and supported, resulting in both new opportunities and risks. However, given the strength of our relationships and level of mutual support the outlook remains positive. The University aspires to be a ‘top 50’ institution. Having set the bar high we see our part in achieving this and our responsibility to our members as supporting and leading those initiatives, which drive up the quality of the Student Experience and seek to engage students in these projects. As the Higher Education environment continues to change, economic and social pressure will lead to increased diversification of markets for the University, with a particular emphasis on the growth of international and postgraduate markets. This change in the student demographic will need to be reflected in our services. The continuing economic instability may result in reduced buying/spending power for our stakeholders meaning we have to maximise our own financial opportunities as well as ensuring that our members receive value for money. It may also affect the viability of future Union commercial ventures. This volatile economic environment is likely to impact on

UL STUDENTS’ UNION

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employment opportunities for our graduates’. The Union needs to work with the University and its members to maximise graduate potential and employment opportunities going forward. Increasing demands on a finite property market will drive up rental prices for our members. We must respond by: campaigning for good value, high quality accommodation; by refining the accreditation scheme; and by working with providers to improve standards. Registering as a charitable organisation has brought about changes in our governance structure. In embedding this we will need to ensure students fully understand the Union’s purpose and take up the opportunities offered whilst contributing to shaping future development. Changes in technology will bring new ways of learning and communicating. We need to ensure these changes are reflected in our future plans. A changing technological environment will also present both the requirement and opportunity to learn more about members and their needs so we can better represent these. Finally we must highlight our good work by effectively celebrating our successes, seizing opportunities to communicate with our members. We must be guided at all times by our mission faithfully representing, offering opportunities to participate and inspiring students. Page 5


1. ENSURING A CREDIBLE IMPACT THEME

Credibility and Impact must become the cornerstones of our activity. Seeking student feedback and presenting it effectively to create direct improvement for the lives of students.

2. Leading and shaping the policy agenda, being involved at all levels within the University, Local Community and across the Higher Education sector. •

We will use the data we have collected to help lead and shape the policy agenda of the University.

Specifically we will seek a review and recommend changes in feedback and assessment with the University by the start of the 2011/12 academic year. We will actively engage with the QAA process producing a full and evidence based student written submission for 2012.

We will work with the University to act on NSS recommendations and improvements.

We will seek to develop our Student Information Database (SIDney) to support these activities. From January 2012 there will be quarterly reports from SIDney to key committees, and by September 2012 these will be monthly reports, with an aim to inform key decision making groups and to support lobbying of University committees. We will lobby the University to keep Wednesdays free for personal development activity, seeking a firm policy to be in place by June 2012.

3. Strengthen the reputation of students in the community by supporting student community integration and representation activities. •

We will prepare and deliver recommendations on community strategy to the University, including recommendations for enhanced funding and support by December 2011.

4. Developing a range of support mechanisms to give students the skills they need to effectively represent themselves and to succeed in the voluntary roles that they undertake. ACTIONS

ACTIONS STUDENTS SAID... 63% said Representation was the most important activity of the Students’ Union

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We will use the Big Conversation survey as the basis for our representational activity and response to The Quality Assurance Agency for Higher Education (QAA) audit. We will raise response rates to 10% in 2012, 12 % by 2013 and 15% by 2014. We will develop an integrated Customer Relationship Management (CRM) system so we have more accurate information on membership and with our members in a more focused and targeted way. The initial proposal to be complete by spring 2012. We will seek tomake ongoing improvements to the user interface, with full implementation by 2014.

We will actively work with the University to maintain high National Student Survey (NSS) response rates at 75% in 2012 and beyond.

We will ensure our Student Satisfaction

• Survey is used as a basis for organisational improvement and development and will aim for response rates of 10% in 2012, 12 % in 2013 and 15% by 2014. •

By September 2013 all major commitments and submissions will be supported by an evidential base. We will further develop regular forum/ focus groups with students by implementing a regular focus group programme for September 2012, this will aim to engage 2.5% of the membership by June 2015. We will recruit and train a set of student researchers to support these research activities by January 2013.

Representation, Participation, Inspiration

ACTIONS

ACTIONS

1. Enhancing the impact and integrity of our representation through an evidencebased approach. Research, consultation, campaigning and engaging with our members will be the foundation of our activity and decision making.

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We will offer further support to Student Reps by developing the Reps Conference with the aim of filling 80% of places by 2012, 90% by 2013 and 95% by 2014. To ensure this event is of value and quality, we will look for positive feedback to exceed 70% by 2012, 75% by 2013 and 85% by 2014.

We will encourage more effective use of Blackboard. We will monitor use and ensure the number of reps registered meet the following targets: 60% by October 2013 rising to 70% by December 2014.

With Senior Student Reps we will look to implement a new structure with a rise in turnout to Monday briefing sessions to 50% in 2012 raising to 70% by 2014. This will be supported by improvement in communications within the Reps Team based on feedback and implemented by September 2013. From these improvements we would look for a response rate to the Reps Survey of

40% by the June 2012, 50% by June 2013 and 60% by June 2014. We would seek a minimum positive response of 70% in 2012 raising to 85% by 2014. •

Support will be in place to produce and implement diversity actions plans by October 2012.

We will create a training plan, sessions and presentations for Presidents, Secretaries and Treasurers of Sports Clubs and Societies and equivalents by September 2012.

QAA UL STUDENTS’ UNION www.lincolnsu.com The Quality Assurance Agency is responsible for reviewing the performance of UL STUDENTS’ UNION www.lincolnsu.com universities and colleges of higher education. Representation, Participation, Inspiration

Representation, Participation, Inspiration

NSS The National Student Survey is run annually across all higher education institutions in England, Wales, Northern Ireland and parts of Scotland. It asks final year undergraduates to provide feedback on their courses in a nationally recognised format. SIDney SIDney is our Student Information Database, developed in-house by student staff. Student Reps Reps are responsible for talking to fellow students on their course, identifying any issues and concerns and raising them with the course team. Blackboard Blackboard is a Virtual Learning Environment currerntly used by the University of Lincoln.

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2. ENGAGING A DIVERSE MEMBERSHIP

2. We will develop approaches to ensure our representation, services and opportunities are inclusive. Focusing on widening participation from underrepresented groups we will include and integrate diverse student communities (international, postgraduate, mature and distance / work-based learners) while not defining students in these terms. ACTIONS •

We will provide support to diversity groups with an aim of doubling membership and activity by June 2014.

We will monitor involvement by diversity groups and ensure participation from all groups is in line with University demographic.

THEME

It is vital we seek opportunities for all members to maximise their involvement in Union decision making and development. As the population of the University changes, it is essential that the Union engages, supports, represents and encourages participation from an increasingly diverse membership.

1. Encouraging uptake and participation in activities and opportunities among all groups and across all areas

DEMOGRAPHIC University population 26% Part Time 29% Mature 13% Postgrad 7% International 10% with Disability SPORTS & SOCIETIES (S&S) We currently have 74 Sports Clubs and Societies, with other 2,800 members participating as of September 2011.

We will work to increase activity and participation in all areas. By June 2012 we will raise active participation in all Union activity to reflect 25% of the University population raising to 35% by June 2014.

Sports and Societies participants will be 30% of University population by 2014.

We will do this by actively managing participation strategies that reflect the following model:

We will conduct and present research on student parents. A full report and recommendation will go to student experience by March 2012 to enhance their support.

By June 2014 we shall have consulted and completed a review of all processes and structures.

We shall continue to develop elections seeking a full slate of candidates by 2013 and raising voting to 18.5% for 2014, 20% by 2015. We will actively encourage and monitor involvement of diversity groups and put appropriate strategies in place to ensure full participation.

We will actively seek candidates from diversity groups and participation of active members. By 2014 we would aim to have 30% of S&S members and 50% of reps voting.

We will review our system and links between groups with the aim of concluding Boards count by September 2012.

We will raise attendance at Student Council to 80% of membership by 2015 and ensure all meetings are quroate by June 2012.

We will ensure process training and support for all three key groups is reflective and consistent by September 2012.

We will ensure all Trustee positions are filled by appropriate democratic means by January 2012.

We will seek to simplify the process of AGM for November 2013. We will aim to have a minimum attendance of 150 by 2012.

We will implement an Equality and Diversity monitoring system for key activities by September 2012.

In addition to formalised research activity we will ensure Student Officers commit to regular engagement activity with students (GOATing) and produce appropriate monthly reports on this activity for use by Committees and to populate SIDney. By September 2012 Officers will be able to evidence at least 10% of their time is spent on GOAT activity raising to 20% in line with SUEI recommendations by June 2014. We will provide regular feedback to students on activity and outcomes, via regular updates

Representation, Participation, Inspiration

AGM Annual General Meeting is open to all members. This is where we review past and future plans with members, approve annual budgets and review policy, among other activities.

on the website and Bullet. We will ensure a published or personal response to all student input by June 2012. •

We will produce an annual impact report to support our annual report commencing November 2012.

GOATING stands for ‘Go Out And Talk’

We will review our social networking policy and implement changes for January 2012.

BULLET The official Lincoln SU student publication

ACTIONS •

TRUSTEES UL STUDENTS’ UNION www.lincolnsu.com BOARD Made up of a majority of elected students supported by UL STUDENTS’ UNION the experience www.lincolnsu.com of appointed trustees. They are there to ensure that students are always at the heart of the Union. They give certain responsibilities to groups and individuals, i.e. Executive and Student Council.

STUDENT COUNCIL Consists of elected and appointed Student Reps. Council provides an opportunity for everyday students to have their voice heard, and sets Union policy on major issues.

4. Establishing strong and effective channels for two way communication.

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We will hold regular focus groups with members of diversity groups and act upon their outcomes. We will have at least one focus group for each identified group by June 2012 rising to one per term by January 2015.

ACTIONS

ACTIONS •

We shall engage in targeted activity to support groups with any evidence of underrepresentation.

We will review and enhance the support for Student Council, Executive Trustees Board, etc. We will have a dedicated support person in place by October 2012 to facilitate this activity and provide general support.

Representation, Participation, Inspiration

Representation, Participation, Inspiration

3. Increasing student involvement in Union democracy. •

UL STUDENTS’ UNION

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3. EMPOWERING STUDENTS

2. Recognise and accredit the skills and experience students gain from participation. Inspire and value students by celebrating their successes.

Representation, Participation, Inspiration

ACTIONS •

THEME

Developing our members and encouraging participation by providing skills and experiences that contribute to lifelong learning and enhance employabilty.

UL STUDENTS’ UNION

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We will implement an inclusive success recognition scheme to ensure all S&S successes are recognised and rewarded appropriately by June 2014. All S&S members who qualify will receive accreditation for activity and achievements, BUCS team positions, individual achievements, committee position, etc.

more volunteers to take part in the Lincoln Award and deliver targets.

BUCS UL STUDENTS’ UNION www.lincolnsu.com British Universities & Colleges Sport is a national governing body for Higher Education sport in UL STUDENTS’ UNION www.lincolnsu.com the UK Representation, Participation, Inspiration

Build on the Volunteer Celebration Week which was introduced in 2011. Develop additional award for Platinum level volunteers by February 2012.

Representation, Participation, Inspiration

Introduce new Bronze, Silver, Gold, Platinum certification based on number of hours volunteered. Emphasis is on the student to evidence their volunteering. To be implemented by September 2011.

Collaborate with the Job Shop to encourage

SEECAD The Student Employment and Extra Curricular Activity Development group meet regularly to discuss student employability.

3. Work to join up efforts across the Union and University to student employability. ACTIONS •

Work with the University to develop the SEECAD group to deliver a University and Union student employment strategy for September 2012.

Work with academics and Careers & Opportunities to promote the benefits of volunteering to students regarding future employability.

To further develop appropriate use of student staff in the Union and further enhance their support and development.

Specifically develop the joint presentations/ workshops with an aim of attending and presenting to 60% of all courses by 2015.

To put in place student staff exit interviews for September 2012.

Develop research opportunities to review impact of volunteering on graduate employability.

1. Ensuring involvement in Union activity is part of a life long personal development process. We will do this by developing training and support for members that is relevant to their needs and linked to their wider skill development. ACTIONS STUDENTS SAID... In our recent satisfaction survey, the most requested new activity for the Union would be to enhance the prospects of graduating students.

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We will develop and implement more structured council training and support for September 2011, with an aim of training 70% of all eligible members by June 2014.

We will offer training and support for diversity groups reflecting work done in S&S by October 2011. By September 2012 a key member of each group will have attended training.

We will undertake a review of officer training and needs analysis by April 2012.

We will ensure all training we provide is supported by a feedback system by September 2012.

We will develop a peer training program by September 2013.

We will review training and induction for Trustees Board by January 2012.

We will ensure at least 60% of reps are trained by January 2012 rising to 75% by 2014. Page 11


4. SERVING OUR MEMBERSHIP

3. Working to meet the increasing needs of our members by building our portfolio of services, improving facilities and access to them. •

Further develop links with the Advice Service offering SOAP Drop-Ins for September 2012.

Work with the University on links and aspects of independence of the Advice Service for 2014.

Lobby for additional staffing / provision of advice support over 2012.

Review the use of space and improve physical location of Welfare & Academic Representation (WAR) service by 2014 thought estates development.

Introduce support structures to encourage individual athlete’s participation in activity by September 2013.

Simplify and implement support structures to encourage the set up of new sports and societies by January 2012.

Introduce support structures to encourage social sports within S&S for September 2013.

Develop a plan to utilize facilities in the University and externally to their full potential by September 2012.

Work to maximize the opportunity of external facilities, including the new Nettleham site and produce reports to Student Councils for March 2012.

4. Communicating clear, simple and timely messages using a variety of media, developing online communication and online access to services. ACTIONS •

1. Harmonising approaches across the Union to supporting volunteers. INVESTING IN VOLUNTEERS (IIV) is a celebration and recognition of good practice in volunteering.

ACTIONS •

Act on Investing In Volunteers (IIV) recommendations to develop volunteering policies relating to internal volunteering, develop other supporting material in relation to inductions, website, reflective/review sessions, etc. To complete by September 2012.

Deliver an updated Volunteer Induction to all internal volunteer groups to reflect the changes made to volunteer certification and links to the Lincoln Award, by September 2011.

2. Engaging providers and decision makers in the accommodation sector to drive up the quality and value of student accommodation.

Provide training for reps with 60% attendance by June 2012 raising to 75% by 2014.

Regular monthly meeting attended by 40% in 2012 rising to 50 % by 2014.

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Ensure effective representation on City Council and University groups, June 2012.

Improve access and use of online services with 15% of members of S&S being recruited online by 2014.

Review use of poster boards and electronic boards in line with University estates and marketing by September 2012.

Ensure all S&S committees have access to and use online data. 100% of S&S to be using online data on a regular basis by 2014.

Ensure appropriate briefing for all staff and officer and a regular commitment to social networking by September 2013.

A minimum number of officer / departmental “social actions” by September 2012 (one tweet or similar per week).

Ensure 100% of web or electronic queries are answered within the week by June 2012.

Implement media training for the President by September 2011.

Finalize social networking and resource review for recruitment and implementation by December 2011.

all key activity by September 2011.

Ensure focused marketing plans are in place for

5. Developing support student led community projects and social enterprises.

15 % year on year increase in responses to accommodation survey. Develop and implement plans for a Students’ Union Letting Agency, with a social enterprise agenda by December 2012.

Agree and implement a full communications strategy by December 2011.

• Stars Scheme to be established for September 2011, with 100 reps recruited and 8 landlords, raising to 125 by 2014 and including private landlords with the roll out of STARs in the community.

Implement and review improvements to the website by September 2011with a 15% year on year increase of activity.

ACTIONS •

Representation, Participation, Inspiration

ACTIONS

THEME

To effectively represent and inspire our members we should seek to further enhance the services that we provide.

UL STUDENTS’ UNION

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ACTIONS •

Work with Enterprise to develop potential projects and bid for funding. Focus on students who may want to develop the key skills for running their own business after graduating by September 2012.

Develop a structured system for support of new projects and provide access to funding opportunities (working in collaboration with Lincoln VCS to identify suitable funding pots) by December 2011.

SOAP UL STUDENTS’ UNION www.lincolnsu.com The Student Opportunities Activities and Participation (SOAP) Centre UL STUDENTS’ UNION www.lincolnsu.com provides direct access to Students’ Union services. Representation, Participation, Inspiration

Representation, Participation, Inspiration

VIRTUAL UNION lincolnsu.com provides direct access to SU services online

ENTERPRISE Enterprise@ Lincoln is the University’s central department for employer engagement and business services.

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5. DELIVERING A SECURE AND SUSTAINABLE UNION

2. Seek effective financial management and control, maximise existing income potential and cost savings and deliver new income streams that complement, not compromise existing services. ACTIONS •

Complete review and policy on reserves by October 2011.

Complete review of financial regulations by January 2012.

Annual cost review implemented as part of budget setting by April 2012.

Continue to work with University procurement team to maximise savings via collective purchasing.

THEME

For the Union to deliver its mission and objects it is essential that the Union is suitably resourced and that its activities are sustainable in the future.

Budget to be within 3% of forecast.

Develop new sources of potential income such as the Letting service and merchandising. Letting agency plan to be in place for January 2012.

A full financial forecast will be produced to support this strategy for three years and reviewed annually.

UL STUDENTS’ UNION

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GREEN UL STUDENTS’ UNION www.lincolnsu.com IMPACT Green Impact is an environmental accreditation scheme. run in UL STUDENTS’ UNION www.lincolnsu.com partnership between the Environmental Association for Universities and Colleges (EAUC) and the National Union of Students (NUS). Representation, Participation, Inspiration

Representation, Participation, Inspiration

3. Ensure that there are clear targets, assessments and action plans. ACTIONS •

Continue to develop annual departmental plans, associated KPIs sheets that are in line with strategy.

To facilitate and implement a three year review of strategy by January 2015.

To implement standard KPIs for all sports clubs and societies to evaluate and monitor effectiveness and efficiency, in conjunction with the development plans by September 2013.

4. Recognise the Unions’ environmental and social impact. ACTIONS •

To review our environmental impact and achieve silver green impact rating by December 2013.

5. Work with partners on new projects and bring forward opportunities for joint working that support both Union and University development. ACTIONS •

Build better relationships with external bodies including the University, BUCS, the LSP, Governing bodies, local Councils and other community groups. To put in place formalised stakeholder review by September 2013.

To review existing Service Level Agreement and memorandum arrangements with the University by September 2014.

1. Ensure staff and officers have the necessary expertise, support and resource to maximise retention and development. ACTIONS •

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Work with the University to further enhance personal development, training and competency links to strategy and development.

Ensure officer 360 reviews form part of Union wide devolvement process by December 2011.

Ensure a minimum of 6% of budgets are retained for training of staff and officers.

Introduce a mentoring scheme for officers and key staff by June 2012.

Ensure officers have clear access and identify link for staff support.

Ensure policies and procedures are adequate and in line with best practice.

Ensure there is a clear decision matrix for all to work within by December 2011.

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STRATEGY MAP MISSION: Representation, Participation, Inspiration

Our Charity Objects • Advancing the student experience of its membership and of students as a whole. • Representing the interests of its members and acting as a channel of communication. • Promoting the interests and welfare of its members. • Promoting, encouraging and supporting members’ clubs, societies and social and cultural activities. • Running the Union for the benefit of its members. • Encouraging the integration of students within the local community. • Maintaining good liaison with the University at all times. • Assisting the University to promote its standing and reputation. Our Core Themes

Ensuring a credible impact.

Engaging a diverse membership.

Empowering students.

Serving our membership

Delivering a secure and sustainable Union

Credibility and Impact must become the cornerstones of our activity. Seeking student feedback and presenting it effectively to create direct improvement for the lives of students.

It is vital we seek to facilitate opportunities for all members and maximise student involvement in Union decision making and development, engaging and support from an increasingly diverse membership.

Developing our members and encouraging participation by providing skills and experiences that contribute to life-long learning and enhance employabilty.

To represent and inspire our members we should seek to further enhance the services that we provide.

To deliver its mission and objects it is essential that the Union is suitably resourced and that its activities are sustainable in the future.

Encourage uptake and participation in activities and opportunities among all groups and across all areas.

Ensure involvement in Union activity is part of a life long personal development process.

We will enhance representation through an evidence-based approach. Consulting with our members will be the foundation of our activity. We will lead and shape the policy agenda, being involved at all levels within the University and local Community . We will strengthen the reputation of students in the community by supporting integration and representation activities. We will develop a range of support mechanisms to give students the tools that they need to effectively represent themselves and to succeed in the voluntary roles they undertake.

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Develop approaches to ensure our representation, services and opportunities are inclusive of all members of our diverse student body. Widen participation from under-represented groups. Increase student involvement in Union democracy. Establish strong and effective channels for two way communication.

Develop training and support for members that is relevant to their needs and linked to their wider skill development. Recognise and accredit the skills and experience students gain from participation. Inspire and value students by celebrating their successes. Work to join up efforts across the Union and University to aid student employability.

Harmonise approaches across the Union to supporting volunteers. Engage providers and decision makers to drive up the quality and value of student accommodation. Work to meet the increasing needs by building our portfolio of services. Improve facilities and access. Communicate clear, simple and timely messages. Develope online communication and online access to services. Develope support for students wishing to initiate community projects and social enterprises.

Ensure staff and officers have the necessary training and expertise support, empowerment. Effective financial management and control. Maximise existing income potential and cost savings. Deliver new income streams that complement, not compromise existing services. Ensure that there are clear targets, assessments and action plans. Recognise the Union’s environmental and social impact. Work with partners on new projects.

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TIMELINE 2011-2015

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Directions - University of Lincoln Students' Union Strategic Plan