THE OFFICIAL MAGAZINE OF THE BRITISH CLEANING COUNCIL
BRITISH CLEANING COUNCIL
YOUR INDUSTRY â€¢ YOUR VOICE
REDUCING INJURIES IN THE WORKPLACE DO YOU USE A WATER-FED POLE? READ THIS FIRST
e c a l p k r wo safety precaution
well-being ALSO INSIDE:
BCC TO HELP SHAPE ESA GIVEN WARM FUTURE LABOUR WELCOME BY THE BCC MARKET ENFORCEMENT STRATEGY
REGISTER NOW FOR THE MANCHESTER CLEANING SHOW
KEEP BRITAIN TIDY LAUNCHES GREAT BRITISH SPRING CLEAN
CHAIRMAN’S INTRODUCTION Welcome to the latest edition of the British Cleaning Council (BCC) newsletter, The Voice. I’m pleased to say there is a lot of interesting news between these pages, that will appeal to anyone with a connection to the cleaning sector. The BCC’s role is to champion the interests of the industry and those who work in it and that includes helping protect the health and wellbeing of colleagues in the sector. We are pleased to be working with the Health and Safety Executive to highlight the issue of workplace injuries in our sector and to help gather information to develop solutions to the challenges. You can read about this work on page three. On the following page, you will learn of a revolutionary new research project that we were pleased to help finance. This has resulted in fresh, evidencebased advice for colleagues using telescopic or long water-fed poles that will ultimately help reduce the risks of injury in the workplace. If you are one of the many thousands who use this type of pole, or other similar tools, then I strongly urge you to read the very useful advice leaflet which has been recently published. Find out more on page four. As the ‘voice of the cleaning industry’, the BCC’s role is to ensure that the interests of the companies and individuals that we represent and their views are taken into account by the various bodies that make decisions that affect our industry. With this in mind, there are a number of areas in which we wish to campaign. We are currently putting together a plan of action to ensure
our thoughts on labour, rewards, working conditions, health and safety and much more are taken seriously, and to ensure that the cleaning sector’s voice is heard and to protect the future of the people that work or plan to work in our industry. We’ll be able to reveal full details of our exciting plans over the next year.
We are already making sure the cleaning sector’s voice is heard loudly and in the right places. That’s why we jumped at the chance to be consulted on national strategy for labour market enforcement for 2020/21. You can read all about it on page seven. And as we approach 2020, please ensure that you have registered for the Manchester Cleaning Show. It promises to be another fantastic event hosted by the BCC and Quartz and one not to be missed. Read about it on page six. We are also fully behind the Chartered Institute of Environmental Health’s campaign to highlight the importance of environmental health. Read about it on page six. The BCC’s members are hugely important to us. So we are pleased to welcome the Environmental Services Association, which has just joined the BCC. Find out more on page seven.
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We also welcome the new Cleaning & Hygiene Suppliers Association Chairman Lorcan Mekitarian, (page seven). The BCC is committed to supporting excellence and innovation in our industry. So congratulations are due to the winners of the 2019 BICSc Annual Awards – read about that on page eight – and to the Chartered Institute of Wastes Management, which won an accolade for their member-only magazine, Circular. Find out more on page nine. We also want to urge you to consider entering the Cleaning Support Services Association’s 2020 Innovation Showcase before the 20 December deadline (page eight). Finally, you can also find out about an important new Keep Britain Tidy campaign – the Great British Spring Clean – that is launching next year. That’s on page nine. Happy reading.
Paul Thrupp British Cleaning Council Chair, Paul Thrupp BRITISH CLEANING COUNCIL
YOUR INDUSTRY • YOUR VOICE
YOUR INDUSTRY • YOUR VOICE
REDUCING WORKPLACE INJURIES IN THE CLEANING SECTOR Working with members of the Health and Safety Executive Cleaning Industry Liaison Forum (CILF), the British Cleaning Council is focusing on musculoskeletal disorders and injuries suffered by cleaning sector colleagues in the workplace. The Health and Safety Executive (HSE) is raising awareness of the issue with employers as part of its Go Home Healthy campaign. So what exactly are musculoskeletal disorders (MSD) and why look at them now? The HSE defines MSDs as ‘any injury, damage or disorder of the joints or other tissues in the upper and lower limbs or the back’. Data suggests three-quarters of all ill-health within the cleaning sector is MSD-related and the sector has a slightly higher MSD prevalence rate compared to the all-industry average. Over a three-year period between 1 April 2015 and 31 March 2018, there were 269 lifting and handling injuries reported affecting workers in the cleaning sector.
Making a real difference begins with gleaning a deeper understanding of the wide variety of tasks completed by cleaners and any subsequent issues.
“These are the kind of activities undertaken by many in the cleaning sector, hence why there is a slightly higher prevalence rate in the industry.
So the BCC is currently gathering information from members about the areas identified as problematic, with the aim of developing tailormade solutions for cleaning sector businesses.
“The solutions will different for different businesses. It is important that employers understand what their particular workforce is doing so they can adopt the most effective approach.
How do we cut the number of work-related injuries in the cleaning sector?
“Introducing off-the-shelf manual handling training is well-intentioned but might not be the right answer for that business.
Tracy Hamilton is Operational Policy Advisor at the HSE and also Chair of the Cleaning Industry Liaison Forum. She said: “Musculoskeletal disorders are associated with many different physical activities such as manual handling, repetitive tasks, muscular fatigue, load lifting, neck extension and awkward fixed postures.
INJURY FIGURES FOR THE CLEANING INDUSTRY SHOW THAT: • the majority of injuries sustained were musculoskeletal – ie sprains and dislocations – which account for more than two-thirds of all injuries • back injuries were the most common, closely followed by injuries to upper limbs • injuries were most likely to occur while moving waste bags or emptying bins, making beds, carrying heavy items (e.g. furniture), moving linen cages and picking up cleaning materials • the injured person was usually either pushing/pulling something or lifting something • most of the injuries were sustained simply through the act of moving something
“That’s why we are working across the industry, including with the BCC, to collect more information so we can understand the problem. We want to spread the word that these injuries are not inevitable but can be prevented.” Chairman of the BCC Paul Thrupp said: “The BCC wants to help ensure the safety and well-being of colleagues working in the industry. “It is in the interests of both employees and employers to reduce the number of these injuries.” Employers seeking advice on this issue should contact their local environmental health team. For further information, visit: www.campaigns.hse.gov.uk/gohome-healthy/musculoskeletaldisorders-msds/ www.hse.gov.uk/statistics/lfs/ about.htm
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Anyone using water-fed poles should pay heed to the results of a ground-breaking industry-wide project. The recently-published leaflet, entitled Window Cleaning Poles: How To Do It And Look After Your Body, could greatly improve the safety and well-being of workers who use water-fed poles when cleaning high windows. The Federation of Window Cleaners (FWC), supported by a £2,000 grant from the British Cleaning Council (BCC), joined forces with the Health and Safety Executive (HSE), Principle Cleaning, Specialist Window Cleaning Ltd and NJC as part of the revolutionary research initiative which produced the leaflet. The partners worked with ergonomic specialist dorsaVi to develop the guide, which explains best practice techniques when using waterfed poles in order to decrease the risk of musculoskeletal disorders (MSD).
The leaflet advises cleaning operatives on how to set up their workspaces, clean windows and pack up afterwards. It includes detailed information on how to position the body when using long or telescopic poles, recommending using two main techniques - the ‘Whole Body’ and the ‘Walk in and Away From the Wall’ moves. Evidence-based guidance is also being produced for optimal equipment training, including content and data to integrate into in-house training courses.
BCC Chairman Paul Thrupp said: “There has long been concern in the industry that colleagues using this kind of equipment incorrectly could be exposed to injury which, in turn, could develop into debilitating long-term problems.”
DorsaVi used its unique ViSafe wearable body sensors and software to help identify, prioritise and control injury risk by measuring movement profiles and muscle activity in real work environments. Data generated by dorsaVi’s technology allowed the partners to better understand the impact of using long water-fed poles on the user’s back, shoulders and neck. The study allowed the partnership to identify, validate and establish best practice techniques to minimise the risk of musculoskeletal disorders.
“This revolutionary initiative has produced, for the first time, evidence-based advice to protect the safety and health of colleagues using long-reach equipment. I urge colleagues to read this very helpful leaflet and
INFO@BRITISHCLEANINGCOUNCIL.ORG PAGE 4
think seriously about adopting the practices it recommends. “This is a great example of the kind of project that the BCC supports – schemes that benefit the cleaning sector.” FWC Chairman and Safety Officer, Andrew Lee, commented: “When the federation was approached by DorsaVi with this project, of course we got involved. “This was an ideal opportunity to invest in the health, safety and well-being of not only our membership, but of the window cleaning industry in general. “After a lot of input from members of the FWC committee and other organisations on the steering group, the resulting guidance is an excellent and informative tool for all window cleaners and window cleaning companies to use and refer to when using water-fed and telescopic poles.” You can download the leaflet in PDF from www.f-w-c.co.uk
YOUR INDUSTRY â€¢ YOUR VOICE
WINDOW CLEANERS USING WATER-FED POLES ARE URGED TO HEED NEW ADVICE
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REGISTER NOW FOR THE MANCHESTER CLEANING SHOW Registration is now open for The Manchester Cleaning Show, which takes place at EventCity on 25-26 March 2020. The Manchester Cleaning Show is the region’s largest cleaning and hygiene event, offering an invaluable opportunity to meet with suppliers, make new connections and gain knowledge about the key challenges affecting the industry. By attending The Manchester Cleaning Show you will: CREATE FANTASTIC BUSINESS RELATIONSHIPS AND STRENGTHEN EXISTING ONES TEST AND SOURCE NEW AND EXCITING PRODUCTS BENEFIT AND LEARN FROM A FREE TO ATTEND CONFERENCE PROGRAMME DISCUSS INDUSTRY CHALLENGES AND NETWORK WITH NEW AND EXISTING CLIENTS
Register here www.cleaningshow. co.uk/manchester/register-now Potential exhibitors are also being welcomed. Interested parties should contact Vanessa Van Santen-Smith on email@example.com
www.cleaningshow.co.uk INFO@BRITISHCLEANINGCOUNCIL.ORG PAGE 6
Environmental Health Manager Peter Carey, a case study for the campaign
CAMPAIGN RAISES THE PROFILE OF ENVIRONMENTAL HEALTH The Chartered Institute of Environmental Health (CIEH) is campaigning to highlight the importance of environmental health, raising the profile of the profession and inspiring the next generation of Environmental Health Practitioners (EHPs). The CIEH’s What Is Environmental Health? campaign promotes the work of EHPs across a range of vital policy areas such as food safety, environmental protection, housing standards and public health. The work of EHPs to safeguard human health and well-being is often overlooked, which is why the campaign focuses on the stories of real EHPs and showcases the meaningful role that they play in protecting the public, as well as their inspirations and passion. Anne Godfrey, Chief Executive of CIEH said: “EHPs are such an important element in our lives, protecting our health and improving our environment. They should be incredibly proud of the part they play in keeping people safe.” If you are an EHP, you can share your experiences on social media using the hashtag #IamEnvironmentalHealth Find out more about the campaign at www.cieh.org
YOUR INDUSTRY • YOUR VOICE
ESA GIVEN WARM WELCOME BY THE BCC The trade body representing the UK’s resource and waste management industry has joined the British Cleaning Council (BCC). The Environmental Services Association (ESA) has around 100 members, two-thirds of whom deliver recycling and waste services, and is working with members to make the circular economy – where all waste is eliminated and resources are re-used – a reality.
NEW CHSA CHAIRMAN SETS OUT HIS AGENDA
The industry is set to invest £10 billion in new facilities with the right Government policy platform.
BCC Chair, Paul Thrupp, said: “I am delighted to welcome the ESA as we share common goals in the desire to promote sustainability and high standards.
ESA Executive Director, Jacob Hayler, said: “As well as working to bring about a circular economy, we aim to raise standards across the industry and drive out poor practices.
“Working together will make us stronger, help achieve the objectives within waste elimination and re-use and ensure the industry’s voice is heard.”
“We always look to build collaboration and work with partners. There is a lot of overlap with the BCC and lots of areas where we can work together.”
“We want everyone who buys cleaning and hygiene products to specify the relevant accreditation scheme. It’s the only way to be certain ‘what’s on the box is what’s in the box’. Our standards, your guarantee.”
Lorcan Mekitarian has become the new Chairman of the Cleaning & Hygiene Suppliers Association (CHSA), replacing Stephen Harrison, who stepped down after five years. Setting out his agenda for his tenure as Chairman, he said he would focus on the association’s respected accreditation schemes and the need to address the big issues facing members.
He continued: “Sustainability is an issue every business must address. Within the CHSA we are already exploring the challenge presented by plastics to our sector, understanding first the volume of plastic introduced in the supply chain and then identifying practical, positive steps members can take.”
“The CHSA Accreditation Schemes guarantee standards in the cleaning and hygiene sector,” said Mr Mekitarian, who is Sales Director of RPC bpi group.
CHSA Chairman Lorcan Mekitarian
BCC TO HELP SHAPE FUTURE LABOUR MARKET ENFORCEMENT STRATEGY
Mr Mekitarian also said he would maintain the CHSA’s active involvement in the British Cleaning Council and its close collaboration with the Cleaning Support Services Association, amongst others, along with inviting more members to get involved.
“We are proud of their impact and I will lead the council in continuing to support and expand them, growing the membership, widening their scope and raising awareness amongst buyers of the products.
The British Cleaning Council (BCC) is to be consulted on strategy for labour market enforcement for 2020/21.
his outline workplan for addressing emerging issues in the labour market next year.
Matthew Taylor, who was responsible for the independent Taylor Review of modern working practices, was appointed Interim Director of Labour Market Enforcement in August 2019.
The BCC aims to take part in roundtable discussions with Mr Taylor or to submit written evidence to him.
The role includes setting priorities for the Gangmasters and Labour Abuse Authority and the Employment Agency Standards Inspectorate, along with minimum wage enforcement. Mr Taylor has written to stakeholders, including the BCC, to share with them
Chairman of the BCC Paul Thrupp said: “Legal requirements around part-time and flexible working, pay and conditions are very important to the cleaning sector which, in turn, is hugely important to the UK economy, as it is worth nearly £50bn and employs over 914,000 workers.”
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ENTRIES INVITED FOR THE CSSA’S 2020 INNOVATION SHOWCASE Applicants have until 20 December to enter the Cleaning & Support Services Support Services Association’s (CSSA) 2020 Innovation Showcase celebrating the cleaning industry’s most innovative products, services and initiatives.
Taking place every two years, the Innovation Showcase is again backed by the Cleaning & Hygiene Suppliers Association (CHSA), which is sponsoring the event. Businesses and organisations operating throughout the cleaning industry are invited to enter their innovative products, services and initiatives. To be eligible the product, service or initiative must have been launched since 1 January 2018 and may be applicable to any area of the cleaning industry. Entries are free. A ‘Dragons’ Den’ panel of industry experts and representatives will review and interview the entrants and select those to be exhibited at the Innovation Showcase itself, taking place on Thursday 19 March 2020.
BICSC AWARDS CELEBRATE OUTSTANDING INDUSTRY EXCELLENCE
The final winner will be selected by a ballot of the delegates attending the Innovation Showcase and announced on the day.
CSSA Chief Executive Officer, John Findlater, explained: “The 2018 Innovation Showcase was a big success, so we are delighted to be running it again!” For more information, visit www.cssauk.co.uk/2020-innovation-showcase/
People and organisations across the industry received accolades at this year’s BICSc Annual Awards, Showcase & Exhibition. The event celebrated outstanding industry excellence in training and accreditation and is one of the industry’s most prestigious events. The British Cleaning Council was proud to sponsor The Eric Hill Medal. BCC Chairman, Paul Thrupp, is pictured above awarding The Eric Hill Medal to Lorraine Larman.
INFO@BRITISHCLEANINGCOUNCIL.ORG PAGE 8
YOUR INDUSTRY • YOUR VOICE
KEEP BRITAIN TIDY LAUNCHES GREAT BRITISH SPRING CLEAN The ultimate national clean-up – run by charity Keep Britain Tidy will take place again in 2020 from March 20 - 13 April. With the ambition to get 600,000 #LitterHeroes out, cleaning up the environment on their doorstep, the Great British Spring Clean is the country’s biggest mass-action environmental campaign. Last year, more than 560,000 volunteers took part, carrying out litter-picks in their communities and clearing up over 4,000 tonnes of rubbish. Next year, with the support of a host of partners including community groups, charities, local authorities and businesses, the campaign aims to be bigger and better than ever. It is easy for anyone to get involved by pledging to take part, organising a litter-pick in their community or joining an organised event. To find out more, register to take part and access resources including a how to guide, simply visit www.keepbritaintidy.org/ GBSpringClean If your organisation wants to get involved, contact the Great British Spring Clean team via email – firstname.lastname@example.org
Photo shows CIWM’s digital editor, Darrel Moore (centre left), CPL’s Circular editor Liza Salazar (centre) and CPL’s Sophie Hewitt-Jones (centre right)
CIWM’S MEMBERONLY MAGAZINE WINS PRESTIGIOUS AWARD The Chartered Institute of Wastes Management (CIWM)’s member-only magazine, Circular, has been named Best Association Magazine (circulation up to 10,000) by the Association Excellence Awards 2019. The ceremony saw CIWM, with its publishing partners CPL, pick up the award. CIWM beat six other magazine finalists to the award, including the Chartered Institute of Public Relations’ magazine, Influence. Founded in 2014, the Association Excellence Awards are a prestigious accolade to recognise and reward the hard-won achievements of trade bodies, professional membership organisations and associations. CIWM’s CEO Sarah Poulter said: “This is such an amazing accomplishment for all the teams involved in the creation of our new member magazine and recognition for the hard work and dedication it takes to bring members the relevant and engaging content that makes Circular the success it is. “The Circular brand is one that will continue to go from strength to strength and will only grow in its relevance to spearheading the resources agenda.”
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OUR MEMBERS THE ASSOCIATION OF BUILDING CLEANING DSPS THE ASSOCIATION OF HEALTHCARE CLEANING PROFESSIONALS THE BRITISH ASSOCIATION FOR CHEMICAL SPECIALITIES THE BRITISH ASSOCIATION FOR CLEANING IN HIGHER EDUCATION THE BRITISH INSTITUTE OF CLEANING SCIENCE THE BRITISH TOILET ASSOCIATION
ABOUT THE BCC Established in 1982, the British Cleaning Council (BCC) is the authoritative voice of UK cleaning, a sector worth over £24bn a year to the country’s economy and one which employs over 700,000 people. The council’s membership is made up of over 20 trade and membership associations which are all linked to the cleaning and hygiene professions. From contract cleaning to waste management, pest control to housekeeping, training providers to machine manufacturers, chemical suppliers to wheelie-bin washers – the BCC coordinates, campaigns and supports the affairs of the whole of the UK’s cleaning industry. Key priorities for the BCC and its membership include raising professional standards, employee health and well-being, career development and training, improved quality control and better procurement practices. They are also committed to promoting higher levels of cleaning and hygiene across all environments – commercial, domestic and public.
THE BRITISH PEST CONTROL ASSOCIATION THE BUSINESS SERVICES ASSOCIATION THE CHARTERED INSTITUTE OF ENVIRONMENTAL HEALTH THE CHARTERED INSTITUTE OF WASTES MANAGEMENT THE CLEANING & HYGIENE SUPPLIERS’ ASSOCIATION THE CLEANING & SUPPORT SERVICES ASSOCIATION THE DOMESTIC CLEANING ALLIANCE ENVIRONMENTAL SERVICES ASSOCIATION (ESA) THE FEDERATION OF WINDOW CLEANERS THE INDUSTRIAL CLEANING MACHINE MANUFACTURERS ASSOCIATION KEEP BRITAIN TIDY THE NATIONAL CARPET CLEANERS ASSOCIATION THE NATIONAL ASSOCIATION OF WHEELED BIN WASHERS
BRITISH CLEANING COUNCIL
YOUR INDUSTRY • YOUR VOICE
THE UK CLEANING PRODUCTS INDUSTRY ASSOCIATION THE UK HOUSEKEEPERS ASSOCIATION WAMITAB
Find out more: Online at www.britishcleaningcouncil.org Email email@example.com Via Twitter @BritishCleaning On Facebook search “British Cleaning Council”
THE WORSHIPFUL COMPANY OF ENVIRONMENTAL CLEANERS
FOR DETAILS ON EACH MEMBER AND A LINK TO THEIR WEBSITE VISIT WWW.BRITISHCLEANINGCOUNCIL.ORG/MEMBERS