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CHAIR’S REPORT Government Relations FRPO continues to expand efforts to create a positive dialogue between housing providers and Members of Provincial Parliament (MPPs) at Queen’s Park. By providing evidence-based policy positions, we are fulfilling our mission of establishing FRPO as a credible, professional industry association. Over 2015-2016, FRPO held numerous meetings with the Ministry of Housing, elected officials from all three political parties, and important oversight agencies, such as the Landlord Tenant Board (LTB), Municipal Property Assessment Corporation (MPAC), Ontario Energy Board (OEB) and Technical Safety Standards Authority (TSSA). FRPO’s 2015 MPP Reception at Queen’s Park, which featured the Honourable Ted McMeekin (Minister of Municipal Affairs and Housing) as keynote speaker, was also a productive and effective event, facilitating a discussion opportunity between members of FRPO with MPPs and policy staff from all three major parties.

Policy Advocacy In July 2015, FRPO released a policy paper titled “Removing Barriers to New Rental Housing in Ontario” and submitted it to the provincial government as the industry’s submission on the province’s consultations to update the Long Term Affordable Housing Strategy. This paper addresses the top policy issues FRPO has been presenting to government for the past few years, and is positioned to align with the government’s key priority to advance solutions to address the affordable housing issue across the province.


2015 FRPO Annual Report

FRPO has consistently offered its best advice to help move the government from trying to do more with less to being able to do new with less with the help of the private sector. The policies of the past (social housing construction and rent control) have not worked and have not addressed the growing list of 160,000 Ontario families in need of housing. We have compiled a set of policy alternatives that government can support to create and sustain a more investment-friendly environment to get Ontario building again. We will continue to put those forward in the ongoing consultations of 2016. Government actions recommended by FRPO include: 1. Introducing Affordable Rental Housing Agreements to create up to 90,000 new homes; 2. Reducing costly development charges on new construction of multi-family apartment buildings; 3. Preserving the 1991 rent-control exemption to stimulate private sector investment in Ontario’s aging rental stock; 4. Improving transparency of Section 37 agreements during the approvals stage for new purpose-built residential construction; 5. Making changes to municipal property tax policies for multiresidential properties; 6. Eliminating costly municipal licensing of rental housing units; 7. Making rental housing more affordable for low-income Ontarians through a portable housing allowance initiative. We also received support for our recommendations from the Ontario Non-Profit Housing Association (ONPHA), which encouraged the government to give due consideration to our ideas and advice on how to generate the development of new rental housing across the province while at the same time

Bill Zigomanis Boardwalk Rental Communities

creating a more business-friendly environment to manage and maintain existing housing stock. We will keep the membership updated on our progress in our discussions with the municipal and provincial levels of government and encourage you to provide any advice that can better inform our policy ideas.

Certified Rental Building Program Almost 1,000 apartment buildings across Ontario now have FRPO’s Certified Rental Building (CRB) designation, meaning that over 260,000 Ontarians now live in quality assured, CRBapproved homes. In 2015, the CRB continued to promote and implement new Living GREEN Together™ sustainability standards as part of the CRB Program, providing even better value to tenants, housing providers and our province. Over a dozen new green standards now support prudent business practices while promoting environmentally friendly policies and procedures in the management of apartment buildings. These standards also include employee and tenant education and promotion of daily things residents can all do to improve our environment and green their apartment communities.

Refugee Settlement in Rental Housing FRPO and its members have taken a leading role in providing safe, secure and affordable housing to refugees arriving to Canada from war-torn Syria. Renting to refugees in Ontario is not new to our members. Some 26,000 refugees from all over the world are admitted to Canada every year. A large percentage of these newcomers land in Ontario, and for a large number of them, the quality rental housing and communities built and provided by our membership play a vital role in their accommodation and re-settlement. We are proud of that. What is new, however, is the pace and quantity with which Syrian refugees are now coming to Canada. We foresaw this as a concern. Since November 2015, FRPO has been seeking a process with appropriate provincial government representatives to assist in meeting the immediate needs of those in crisis. We have offered our expertise, information and resources. FRPO has been in regular contact with the Ontario government regarding

efforts by our members to open their doors to these newest arrivals to Canada – in almost every case done without any public subsidies or government-backed rent guarantees. FRPO also provided members with legal and legislative information on their rights and responsibilities with respect to providing rental housing within the existing regulatory regime. We reached out to community services and associations that are supporting the Syrian refugees to provide facts and information on how to find a quality housing provider in Ontario.

More Support for Vulnerable Women and Children In 2015, FRPO and its members raised over $70,000 for Interval House, Canada’s first shelter for women and children fleeing domestic violence. Interval House provides those in need with shelter, counseling and innovative programming to help them rebuild their lives. When women are ready to leave the shelter, Interval House helps them on their journey by helping them find affordable and safe housing. This year’s support brings FRPO’s total contributions to Interval House since 2007 to $361,000. FRPO members such as Minto Management Limited, GWL Realty Advisors, CAPREIT and Oxford Residential came together to form NAOC, the National Apartment Owners’ Consortium. This group represented Canada’s first private-sector second-stage housing program – a program that goes beyond the need for emergency help, and gives women a real stepping stone to rebuilding their lives. Housing units are offered by private landlords to Interval House clients at rent-geared-to-income rates for up to one year, while Interval House supports these women as they transition into their new homes, careers and lives.

Women in Rental Housing FRPO held its 3rd Annual Women in Rental Housing Luncheon in 2015. This year’s event, sponsored by Absolute Ventilation, brought together over 150 women in the rental housing industry to discuss preparing the next generation of women for leadership success in rental housing. This successful annual event addresses the challenges women face in the workplace and provides advice to women on achieving their career goals in our industry.



PRESIDENT’S REPORT FRPO Housing Summit On September 9, FRPO hosted its first new rental housing summit in Toronto, featuring housing experts, policy makers and the housing provider sector to discuss solutions to increase the supply of new and affordable rental housing. The summit included an engaging discussion panel with Vancouver Councillor Geoff Meggs, Vancouver’s Chief Housing Officer, Mukhtar Latif, and Landlord BC’s David Hutniak. A thinktank session in the morning was moderated by former Ontario Deputy Minister of Housing, Michael Fenn. The summit was attended by representatives from the Ontario government, the City of Toronto, municipal governments, the Ontario Non-Profit Housing Association, the Canadian Cooperative Housing Federation, Evergreen City Works, the Ontario Home Builders Association, as well as other public and private sector housing providers and experts. The meetings were a success, with consensus agreement that all levels of government must work in partnership with the private and non-profit sectors to build a strong commitment to supplying new rental housing, using innovative tools such as a streamlined planning process, and reduced or waived development charges.

Fixing the Rent Dispute Process FRPO continues to be an effective member of the Landlord Tenant Board’s Stakeholder Advisory Council, continually advocating for improvements to the landlord-tenant adjudication process. As a result, many enhancements to resolving rent disputes were introduced in 2015, including the Landlord Tenant Board’s new e-filing feature, which has received over 5,000 applications from housing providers. Housing providers can also check the status of their file at the Board using a new online “Check File Status” tool. Beginning July 2015, the Board started serving the notice of hearing and the application to both the applicant and the respondent. This new process is more streamlined and in most cases housing providers will no longer have to serve the notice of hearing or submit a certificate of service. Starting in October 2015, the Landlord Tenant Board also started issuing


2015 FRPO Annual Report

some orders on the same day of the hearing, saving rental housing providers significant time. In November 2015, the Board released updated versions of forms, notices and accompanying instructions. These updates made the forms more readable and easier to complete. A number of the changes were made as a direct result of suggestions by FRPO.

Licensing is Not the Answer The decision by some municipalities to charge rental housing licensing fees continues have a negative impact on housing costs and supply. Now that the Ontario government is working on new solutions to improve housing affordability, it is vital that changes to Ontario’s Municipal Act be made (the repeal of Regulation 243/02) to protect rental housing from municipal licensing taxes. Licensing taxes on rental homes result in costly fees for tenants and red-tape barriers on housing providers. In some municipalities, license fees result in tenants seeing rent increases of $400 more per year. Small housing providers who can’t afford onerous licensing requirements will discontinue the rental use of their properties. In 2013, the City of Hamilton predicted up to a 30% loss of rental units if licensing took effect. Rental housing quality is already enforced by the Residential Tenancies Act, the Landlord Tenant Board and municipal property standard bylaws. Licensing duplicates these efforts while imposing hundreds of dollars in annual fees on tenants and discouraging the supply of new rental housing. FRPO continues to advocate for restoration by the Ontario government of the pre-2007 regulatory prohibition on licensing to send a positive signal to housing providers and prevent unnecessary rent increases on tenants.

2015 Federal Election As part of its election platform, the federal Liberal government has committed to “renew federal leadership in housing” and to “help build more housing units and refurbish existing ones.” It is our hope that federal money for capital is used for the repair and renovation of existing social housing stock, but that an appropriate amount is earmarked to support income support

Scott Andison President & CEO

programs for Ontario families requiring some assistance to secure appropriate housing. This potential new funding commitment from the federal government for housing could be part of the promise for a better Ontario that the Premier was counting on. If another level of government is going to be taking part in discussing the future of rental housing in Ontario, it is mission critical that FPRO has a seat at this table to help ensure we have the right plan for our industry and our customers.

Improvements to Property Tax Assessment Over the last 18 months, FRPO has been working with the Municipal Property Assessment Corporation (MPAC) and the Ministry of Finance on real solutions to make the property assessment system for apartment buildings fairer and to advocate for fairness in municipal property tax rates. In 2014, through FPRO’s efforts, MPAC introduced a new Tenant Information Package (TIP) process that reduced the amount of




Ontario Energy Policy As a regular participant in Ontario Energy Board (OEB) hearings, FRPO represented the views of housing providers to advocate for better demand side management policies and fair energy rates for property owners and tenants. FRPO worked with the OEB and Enbridge to implement effective low-income initiatives and expand the offering of low-income rate programs across the province. FRPO also successfully advocated for substantial natural gas rate decreases over the next five years. As a result, medium to large apartment buildings will save 7% to 9% on the delivery component of their bills this year, with total savings of $28 million over 2014 to 2018.

New FRPO Website

information collected by MPAC by 93%, making it much easier for property owners and managers to file the necessary information each year. At the beginning of November 2015, MPAC began public consultations on improving the method used to determine the current value of apartment buildings. FRPO began advocating for a change in methodology in 2014 based on the evidence provided in the expert report commissioned by FRPO. In this report, the recommendation was to abandon the Gross Income Multiplier method currently used by MPAC and adopt the much more accurate Capitalized Income approach. Building on the recent improvements to the TIP forms, a new online system will be released in the near future that will allow property managers to enter information online and view the draft valuation results as well as the details used to calculate the value. This will allow a property owner/manager to test the validity of the proposed assessment value under the assessment methodology. This would be the first time that apartment property owners will have immediate access to how their property assessment was calculated. Resolving assessment issues earlier will result in fewer appeals and lower costs. FRPO will continue to work with MPAC in our members’ interests to bring about these long overdue improvements to the property assessment system. 6

2015 FRPO Annual Report

Member information and resources, networking events, outreach activities and industry awards have always been available on our site, but over time, content had clearly overtaken organization and new technology was not available to members. Today, I am pleased to inform you that at our Annual General Meeting, we shared the work we have recently completed on upgrading our website ( into a channel that better presents and organizes our outreach activities, better houses your tools and information resources, and continues to celebrate our successes together. The site is now up to date, including in branding, navigation and technology requirements. Functionally, e-commerce capabilities have been added to enable members to have seamless login, registration and purchasing of our marquee events. You will also find a new section called Advocacy, which highlights a critical element of what we do in engaging government to support a positive operating environment for our industry. In summary, you can find what you need smarter and faster. From access to legal advice, leases and forms, to sharing our work on fair property taxes, affordable housing or Syrian refugees, or to registering for an industry event – you can easily do it all online. Finally, as we look ahead to the next 12 months, they promise interesting and challenging times for our industry, particularly on the province’s affordable housing strategy. We will continue to serve our members as the primary advocacy organization in the province. Most importantly, we want to thank all our Members, our Board of Directors, and our sponsors. This year’s achievements and our ability to shape the industry were made possible by their tremendous contributions.

POLICY & ADVOCACY In 2015, FRPO leaders met with Ontario government officials, relevant regulatory bodies and stakeholders on priority industry issues, bringing awareness and evidence-based recommendations to the table with a collaborative approach. On the leading topic of generating quality rental housing that families can afford in Ontario, FRPO met with the Premier’s Office and the government’s official critics. Additional meetings were held with the Ministers of Housing, Attorney General and Treasury Board. Other government relations outreach included meetings on various topics of industry concern with MPAC, Ontario Energy Board, the Technical Standards and Safety Authority, the Human Rights Commission and the Landlord Tenant Board as we focused on the priority areas of rent control, rent disputes, property tax and assessment, and municipal licensing.

Government actions recommended by FRPO include: • Affordable rental housing agreements • Reducing development charges • Preserving the 1991 rent-control exemption • Improving transparency of Section 37 agreements • Changes to property tax assessments of multi-residential properties • Eliminating municipal licensing of rental housing units • A portable housing allowance initiative.

Housing That Families Can Afford Removing Barriers to New Rental Housing

Actual Rental Units Completed Annually

Advocating Quality Housing Through Partnership, Innovation and Collaboration

Every household in Ontario should have access to safe and stable housing that is affordable at every income level. Yet supply has not kept up with demand. As the cost of housing continues to rise in this province, rental housing has become the most affordable option for many Ontario households. Ontario has everything it needs to build quality homes at all levels. Our information shows that Ontario can create desirable, affordable, healthy communities, but current government policies work against the construction of new rental housing. Government needs to work with the private sector to find new solutions that will stimulate the development of new purpose-built rental housing that will provide more affordable options for individuals and families. FRPO took advantage of all opportunities to deliver that message. In June, the Ontario government initiated a public consultation for a renewed Long-Term Affordable Housing Strategy. FRPO responded with a comprehensive list of no-cost low-cost policy proposals that are achievable and can be implemented immediately. These recommendations have little to no cost to the government and would reduce the cost of delivering longterm affordable housing solutions while giving the private sector increased confidence to invest in new rental housing.

Annual New Apartment Unit Completions Has Declined Over Time

Year Source: CMHC Rental Housing Starts and Completions Survey

FRPO presented the industry’s position at Committee on November 2, 2015. We will place the industry front and centre on this issue as the Ontario government moves ahead with a further stakeholder consultation process in 2016.

Housing Summit FRPO’s first ever Housing Summit successfully gathered together more than 150 of Ontario’s leading housing policy experts, government officials and stakeholders to discuss the best way to support private sector rental housing investment. Officials from the Ministry of Housing, Premier’s Office, Treasury Board, Ministry




Rent Control On the surface, rent control may sound appealing to tenants, but the evidence shows overwhelmingly it has dire economic consequences on rental housing supply. The current new development policy set out in the Residential Tenancies Act (the ‘post-1991 rent exemption’) is the primary reason why new rental housing is being built. In addition, inflation statistics show pressure is being put on the hard rent cap imposed by the government and rental providers’ operating and capital costs have edged above the annual rent increase guidelines. FRPO continued to promote fact-based awareness of the impact of rent controls as we advocated for housing providers on this issue.

Rent Dispute Process The rent dispute process in Ontario is overly burdensome, although some improvements were made in 2015 by the Landlord and Tenant Board by introducing some procedural efficiencies due to the advocacy efforts of FRPO. A provincial comparison of average days to resolve housing provider-tenant disputes shows that resolution in Ontario takes almost three times longer than it takes in other provinces. At an average of 90 days to resolve, the process must continue to be improved. FRPO presented several options to government to support further balance to the dispute process.

of Community Social Services, and City of Toronto attended. The full-day event, held at the Economic Club in Toronto, featured keynote speakers from Vancouver to examine real solutions to breaking down barriers to the supply of new rental housing.

Housing Tour FRPO’s 4th annual housing tour provided 35 members with an opportunity to learn best practices and innovations in property management in San Diego, California. Attendees also received a first-hand update on the regulatory and market environment from the San Diego County Apartment Association. Those in attendance had an opportunity to hear about effective ways to engage with residents on energy conservation and effective use of amenities within the complex. 8

2015 FRPO Annual Report

Property Tax and Assessment The evidence shows that apartments in Ontario have been assessed and taxed inconsistently for decades. One consequence of this unfairness is to inhibit the creation of new rental housing. FRPO worked in partnership with the Municipal Property Assessment Corporation (MPAC) to examine the move to a more transparent assessment methodology. In November, 2015, FRPO and MPAC members moved forward in formal consultations with the ultimate goal of introducing a new assessment methodology for the 2017 reassessment year in an effort to reduce the need for assessment appeals. Over the last several years, the rate of appeal and request for reconsiderations have approached the 40% mark for Ontario’s 15,000 multiresidential properties. This is unnecessarily burdensome and costly for apartment building owners and managers.

CERTIFIED RENTAL BUILDING PROGRAM The Federation of Rental-housing Providers of Ontario is committed to continually looking for ways to enhance the quality of apartment living for residents across the province. In 2008, we developed and implemented the Certified Rental Building Program (CRB Program) to provide a “quality assurance” benefit that rental housing consumers can count on when shopping for their rental apartment home. The program promotes professionalism in the rental housing industry while providing tenants with well-run, well-managed apartment communities where the property manager and their staff care about providing high quality of service to their residents. Apartment buildings and complexes accepted into the program must comply with more than 50 Standards of Practice and are audited regularly by J.D. Power to track compliance. To date, more than 260,000 rental residents reside in more than 950 “certified” apartment buildings across the province. In 2015, the CRB Program achieved another major milestone – interprovincial expansion of the CRB Program to the province of British Columbia. Members with building portfolios in both B.C. and Ontario can utilize the CRB Program as a gold standard for operational and marketing consistency. For FRPO, this expansion brings enhanced respect and government relations value to Canada’s only resident-focused industry accreditation program.

In addition, a major marketing focus was directed at increasing consumer awareness regarding the CRB Program’s Living GREEN Together™ (LGT) standards – the first industry-developed environmental operating standards for multi-residential apartment buildings. Our LGT sustainability social media program resulted in over 10,000 YouTube views demonstrating that there is a growing demand amongst rental housing consumers for rental homes within greener apartment communities. Thanks to the support of Enbridge Gas Distribution, FRPO was able to conduct more than 30 Resident Green Day events, exposing thousands of Ontario consumers to the LGT brand and to the many benefits of creating greener apartment communities. Supporting our environmental focus in 2015, the CRB Program launched the Environmental Champions’ Educational Project, completing the base design for five key modules of the curriculum with input from a number of participating Corporate and Associate members. We are grateful for their support as we activate this new program. The CRB’s website ( was also re-designed this year to make it easier for prospective renters to seek and find information about the program and its many benefits. As a result, we saw a 16% increase in the number of enquiries and over 140,000 member outlinks generated for participating members.



2015 MAC AWARDS Recognizing Rental Housing Excellence On December 3, 2015, FRPO held its 15th annual awards gala in Toronto. FRPO’s MAC (Marketing, Achievement and Construction) Awards recognize success and quality in Ontario’s rental housing sector. FRPO’s awards gala continues to grow, with a record attendence of 1,000 guests and 140 award submissions.

Lifetime Achievement Award Roger & Alan Greenberg The Minto Group


2015 FRPO Annual Report

Skyline Group of Companies

Realstar – 57 Widdicombe Hill Blvd, Toronto

Lillian Abulatifeh (CAPREIT)

2015 MAC Award Winners Lifetime Achievement Award

Residential Amenities Award of Excellence

Roger and Alan Greenberg (Minto)

Oxford Properties – 1101 Bay Street, Toronto

Property Management Advertising Excellence Single Campaign

Environmental Award of Excellence Skyline Group of Companies

Hollyburn Properties – My Hollyburn Dream Vacation Campaign

Best Property Management Website

Certified Rental Building Member of the Year (Under 15 Buildings)

Vertica Resident Services –

Oxford Residential

Best Curb Appeal

Outstanding Community Service

Greenwin Inc./Hanard Investments Limited 15 & 25 Canyon Ave, Toronto

Skyline Group of Companies

Leasing Professional of the Year Lobby Renovation of the Year

Lillian Abulatifeh (CAPREIT)

CAPREIT – 44 Stubbs Drive, Toronto

Property Manager of the Year Best Suite Renovation Under $10,000

Andrea Rocheleau (Skyline Group of Companies)

Preston Apartments – 90 Eastdale Avenue, Toronto

Resident Manager of the Year Best Suite Renovation Over $10,000

Helen Howard (Skyline Group of Companies)

Realstar – 57 Widdicombe Hill Blvd, Toronto

Customer Service Award of Excellence Rental Development of the Year

M&R Property Management

Morguard Corporation – 310 & 320 Tweedsmuir Ave, Toronto



MEMBER EVENTS Involved, Engaged and Inspired FRPO events create valuable opportunities for members to learn, engage in issues and network amongst their peers. FRPO is active in hosting in-person events and online webinars that are designed to inform and connect members to current information and best practices across the industry.

the multi-residential sector. CMHC economists presented the results of the 2014 Rental Market Survey, including the Greater Toronto Area market, as well as other primary markets in Ontario. This well-attended event is one of FRPO’s most popular and continues to provide relevant information helping to shape the rental industry.

(RTA) Residential Tenancies Act Seminars Over 400 members attended FRPO’s 2015 series of RTA half-day seminars held in five cities across the province. These events are presented by experts in Landlord-Tenant law and focus on various legal and legislative topics to help guide attendees in navigating the Residential Tenancies Act. These seminars are held annually with an updated curriculum each year.

FRPO Webinar Sessions This year FRPO held several webinars for our members, including Crisis Management, Electricity Pricing Structures, Government Relations Updates and Landlord Tenant Board Information Sessions. Webinars are an effective tool in serving our members throughout the province.

CMHC Rental Market Survey Breakfast This annual event is attended by over 200 members and is a valuable tool for evaluating market conditions and factors driving


2015 FRPO Annual Report

Women in Rental Housing Our annual Women in Rental Housing luncheon brought together over 150 female professionals from across Ontario working in the multi-residential sector. This year’s panel included Gloria Preston of the Preston Group, Charlsey Brunne of Minto, Paula Gasparro of CMHC, and Laura Holland of Timbercreek Communities. Kris Boyce of Greenwin served as moderator. This annual event addresses the challenges women face in the workplace and provides advice to women on achieving their professional goals.

Supporting our Community FRPO and our members are leaders in building strong, caring communities across Ontario, including for charity. For the past nine years, FRPO and our members have proudly supported Interval House, the first shelter for abused women and children in Canada, with financial and advocacy support for their programs, education and housing needs. Interval House is

a leader in the campaign for women’s empowerment, providing specialized services that help abused women and their children leave domestic violence and rebuild their lives. FRPO support has helped Interval House to increase program space and expand education and counselling services as well as pilot an Opening Doors subsidy program to allow program graduates to rent in the private market. By working together, FRPO and our partners, like Interval House, can better represent the interests of everyone involved in rental housing. Since 2007, FRPO has raised $361,000 for Interval House through golf tournaments and other donations, enabling a real impact on the lives of women and children fleeing abuse.

2015 FRPO Charity Golf Classic in support of Interval House, Canada’s first shelter for women fleeing domestic violence Once again in 2015, FRPO’s sold-out charity golf classic at Rattlesnake Point was a well-attended day of networking and fun for more than 300 FRPO members, sponsors and suppliers. FRPO made a cash donation of $50,000 and the event’s raffle, silent auction and generous member contributions raised an additional $20,000, for a total $70,000 donation to Interval House at this one-day event.

17th Annual Spring HOPE Food Drive FRPO is proud to coordinate in conjunction with the Regional Associations one of the largest one-day food drives in Canada, collecting non-perishable food items and cash donations for needy families across Ontario. This important initiative brings rental housing providers and tenants together to provide to those less fortunate. The 2015 event collected a total of 400,000 pounds of food for food banks in 40 communities across the province. Over 2,500 property management staff, volunteers and tenants helped collect food from over 2,500 apartment buildings over the course of one evening and deliver them to local food banks.



FRPO COMMITTEES Executive Committee Chair: Bill Zigomanis The Executive Committee is responsible for managing activity and providing strategic direction at FRPO between Board of Directors meetings. Members have continued to make key policy decisions regarding financial statements and to monitor the activities of FRPO Committees.

The Committee is also responsible for the development of the corporation’s annual operating budget for approval by the Board of Directors. The Committee also ensures the organization’s compliance with generally accepted accounting standards and acts at arms length from management and the Board of Directors in dealing with the organization’s external auditor.

Government Relations Committee Credentialing Committee Chair: David Horwood The Credentialing Committee oversees the policies and program development of association-based certification programs, including the industry’s Certified Rental Building (CRB) Program along with FRPO’s wide variety of investments in continuing education initiatives. The Credentialing Committee is supported by the direct efforts of the Certification and Governance subcommittees focused on the CRB Program.

Chair: Ken Kirsh The Government Relations Committee develops overall advocacy strategies to respond to key industry issues. This Committee develops appropriate approaches in dealing with government ministries, Cabinet Ministers and other officials on matters affecting the rental housing industry. The Committee works to ensure our industry’s message is being properly and effectively conveyed to government, the media and the public.

Legislation & Adjudication Committee CRB – Certification Sub-Committee Chair: Randy Daiter The focus of this Sub-Committee’s efforts is to strengthen the Program’s risk management practices, continuously improve on the Program’s Standards of Practice, and to continue to build awareness with Ontario rental housing providers and the consumers they serve. The Sub-Committee oversees the membership applications and ultimately awards certification to the buildings that qualify in meeting the stringent standards that make up the CRB Program. The Sub-Committee also administers the regular and random audit programs that ensure both initial and ongoing compliance with the Program standards.

CRB – Governance Sub-Committee Chair: Marvin Sadowski The Governance Sub-Committee oversees the management processes and structures that support the Certified Rental Building Program. In addition, this Sub-Committee is charged with reviewing any and all tenant enquiries related to the standards or ongoing certification process. Members also provide valued input and advice on the audit reporting process and the continuous review process of the random audit program.

Finance & Audit Committee Chair: Paul Chisholm The Finance & Audit Committee oversees and directs FRPO’s financial management, reporting, and controllership functions. 14

2015 FRPO Annual Report

Chair: Allan Weinbaum The Legislation & Adjudication Committee proactively monitors and responds to legislative issues that impact our industry, including regulations and legislation beyond the Residential Tenancy Act. The efforts of this Committee are aligned with the activities of the Government Relations Committee as regulatory frameworks get introduced following the policy development or consultation process.

Membership & Member Services Committee Chair: Patti-Jo McLellan Shaw The Membership & Member Services Committee pursues and develops additional member programs and services to help property owners and managers improve their buildings and businesses. Overall, these benefits included an ongoing program of education seminars, social events, and membership information sessions.

Nominating & Governance Committee Chair: Ugo Bizzarri The Nominating & Governance Committee is responsible for qualifying and recommending new individuals to serve on Committees and/or the Board of Directors. It is also charged with the review and evaluation of changes to the organization’s bylaws, administrative and management policies, and general governance oversight as a Committee of the Board.


Bill Zigomanis Boardwalk Rental Communities

Immediate Past Chair

Ugo Bizzarri Timbercreek Asset Management Inc.

Vice Chairs

Margaret Herd Park Property Management Inc.

FRPO Staff

Mark Kenney CAPREIT Secretary-Treasurer

Paul Chisholm Berkley Property Management Inc.


Jason Ashdown Skyline Group of Companies

Kris Boyce Greenwin Inc.

John W. Dickie Eastern ontario landlord Organization (EOLO)

Allan Drewlo Drewco Development Corp

David Horwood The Effort Trust Company

Patti-Jo McLellan Shaw Hapfield Developments

Ken Kirsh Sterling Karamar Property Management

Anne Morash GWL Realty Advisors Inc

Brent Merrill MetCap Living

Rob Pike Minto Properties

Gloria Salomon Preston Group

Tyler Seaman Oxford Properties Group

Larry Smith Waterloo Region Apartment Management Association

Allan Weinbaum WJ Properties

Geoff Younghusband Osgoode Properties Ltd.

Scott Andison

Kristina Lauesen

Lynzi Michal

President & CEO

Vice President, Government & Industry Relations

Director of Membership & Marketing

Ted Whitehead

Laurie Cooper

Chloe Hill

Director of Certification

Manager of Corporate Services

Membership Development Coordinator

Matthew Blow Executive Assistant & Administrative Coordinator


Who We Are The Federation of Rental-housing Providers of Ontario (FRPO) is the largest association in Ontario representing those who own, manage, build and finance residential rental properties and their industry partners. FRPO works on behalf of members to promote a balanced and healthy housing market with a vital rental-housing industry, choice for consumers, adequate government assistance for low-income households, and private sector solutions to rental-housing needs. Over 2,200 professionals who own or manage more than 350,000 rental homes in every part of Ontario are members of FRPO, as are our industry partners, including service providers, suppliers and industry consultants. Whether you manage one small building or a single rental unit, or are part of the province’s largest property management firms, FRPO will help you.

Our Mission Our mission is to provide the highest quality services to our members through education, policy development and advocacy. We do this through: • upholding public policies that support the availability of quality housing for all • protecting the rights of private sector landlords and property managers while helping them profit from their investment in multi-residential real estate • informative and educational training sessions on regulatory issues and best practices • promoting industry best practices, fair conduct and professional standards of our members • fostering better communication and information sharing amongst members • educating government, the media and general public on the critical role of the private sector in the supply of well-managed and maintained rental accommodation

Become a member. Visit or email for more information.

FRPO 2016 Annual Report  
FRPO 2016 Annual Report