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Policy, Procedure and Documentation Rezume is a care management company specialising in improving practice, service compliance, inspection requirements and person-centred care in line with statutory and legislatory requirements in a timely and sustainable manner. We provide a beginning to end solution with combined fully branded customised policy, procedure and documentation.

Service Scope We provide resources to the following services types.


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Residential Children’s Homes Residential Family Centres Residential Special Schools Adoption Support Agencies Fostering Agencies Secure Accommodation Specialist College Services Youth and Community Schemes Further Education with Residential Care

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Domiciliary Care Housing Supported Living Schemes Boarding Schools Early Years Centres Secure Training Centres Care in the Community Community Day Centres Adult and Residential Nursing Homes Voluntary and Charitable Organisations

Limited Offers ! When was the last time you sat down with an external team to evaluate the strengths and weaknesses of your core policies? We are offering a FREE no obligation review of your care policies. We will evaluate your existing policies and, where necessary, advise upon outcome-driven policy solutions. ! We are also offering new customers FREE branding of policies, procedures and documentation to your company specification and FREE access to our online policy portal for 12 months. Rezume’s dedicated policy portal is an efficient document delivery system which – Greatly reduces printing costs – Massively reduces your carbon footprint

– Increases administrative efficiency – Tracks usage and viewing statistics

Contact us today for your FREE no obligation consultation Rezume UK Ltd




Tel: 01797 329202


Policy Management and Development Our added value approach to policy management and development means you can decide what you need, when you need it, and how it will be delivered. Your policy, procedure, and documentation can be directly accessible and available to your workforce, stakeholders, and more importantly to people who use your services.

! We will ensure your care and corporate policies, procedures and documentation are relevant and compliant with legislation, statutory frameworks, and good practice outcomes. ! We will review your existing content and make recommendation for update and improvement. ! We will provide periodic amendments and updates on request or as required by statute. ! We can collaborate with and involve your workforce, stakeholders, and people who use your services in policy development initiatives.


Adult Care Policy Library • Administration of Service Users’ financial • • • • • • • • • • • • • • • • • • •

resources Advocacy and Involvement Ageing, Illness and Death of a Service User Assignment of Care Workers Care Plan System Challenging Behaviour and Physical Intervention Complaints and Representations Contingency and Emergency Planning Data Protection and Record Keeping Designated Responsible Person Dignity, Respect and Choice Drugs, Alcohol and Substance Misuse Email and Internet Use Equality and Diversity in the Workplace Giving and Receiving Gifts Individual Needs, Choices and Preferences Involvement and Contact Lone Working Management of Medicines Managing Aggressive Behaviour from

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Relatives and Other Visitors Meeting Nutritional Needs Mental Capacity to Consent Missing Persons Notifications and Reporting On-call Arrangements for Staff Person-Centred Planning Pet Friendly Services Principles of Customer Care/Philosophy of Care Promoting Positive Relationships Quality Assurance Referrals, Admission, Transfers and Discharges Review Assessment Safeguarding of Vulnerable Adults Service User’s plan Social Media Staff Mobile Phone Procedure Transport Charges and Fees Volunteer Workers and more ...


Adult Care Forms, Templates and Charts Library • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

ABC Incident Analysis Administration of Medication Consent Form Assessment Service Needs Assessment Authorisation for the Withdrawal of Service User’s Money Behaviour Observation Chart - Antecedents Behaviours Consequences Change of Client Details Client and Activity Requirements Client Holiday Authorisation and Staff Costs Calculations Client Leaving (Including Deaths) Client Pre-Admission Checklist Clients Monies Service (CMS) - Cheque Request Form Clinician Advice Form - Consent to the Covert Administration of Medicine Complaint Logging Complaints/Compliments Contact List for Prescribers and Suppliers of Medication to the Home Contingency Planning Daily Fire Register Daily Record of Health and Nursing Matters Daily Record Sheet Daily Residential Register Development Plan Expenditure Authorisation Certificate Fire Register First Medication Error Form Home Compatibility Assessment Home Quarterly Report Homely Remedies Register: Paracetamol 500mg Tablets In-house Session Evaluation Incident/Accident Report Form Incorrect Administration of Medication Incident Report Index of Current Behavioural Programmes / Management Plans Individual Client Programme Individual Service Users Food / Fluid intake chart

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Individual Support Requirements Individual’s Support Requirements Initial Referral Form Inventory of House Contents Maintenance Request Medical Health and Progress Notes Medication Booked Out Medication Log Medication Sample Signature Sheet Medicines - Principles of Administration and Control Questions Menu Missing Person Monitoring Sheet for an Ongoing Self Injurious Wound Monthly Co-ordinator Checklist Monthly Co-Ordinator Report Monthly Record Audit Monthly Summary Sheet New Client New Starter holding letter request form Non Violent Crisis Intervention Record Notice of Death, Illness or Other Event (Domiciliary Care) Notice of Death, Illness or Other Event (Residential Care) On-call Agency Usage Requests On-call Handover Record Pharmacist Advice Form - Consent to the Covert Administration of Medicine PRN Medication Chart Quick Assessment Referral Monitoring Sheet Requisitions for Works, Services and Items Resident’s Weekly Day Services Activity Plan - In House Respite Medication Risk Assessment Second Medication Error Form Self Assessment Tool - Adult Care homes Self Assessment Tool - Domiciliary Care Agencies Self Assessment Tool - Domiciliary Care Agencies


• Self-Medication Assessment Form • Service Delivery Plan Of Support Needs • Service User Bank Account Monthly • • • • • •

Reconciliation Service User’s Income and Outgoings Schedule Service User’s Induction Programme Service User’s Personal Expenditure Six Monthly Evaluation of Day Services Programme Six Monthly Review for Staff on the Administration of Medication Staff Allocation and Session Leader

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Evaluation Supervision Planner Form Supported Living Manager Monthly Visit Report Third Medication Error Form Timetable Transport Invoicing Request Form Unannounced Wake Night Visits Valuables Held for Service Users Volunteers Preparation Weekly Medication - Stock Taking Audit and more ...

Children’s Care Policy Library • • • • • • • • • • • • • • • • • • • • • • • • • •

Absent/Missing Children Appropriate Adult Guidance Bedrooms Caring for Children from Minority Ethnic Groups Child Protection Procedure Confidentiality Consent - Responsibilities and Accountability Guidance Contact with Parents and Siblings Correspondence, Communication and Social Networking Countering Bullying Dealing with Aggression and Violence Digital Photography Discharge Procedure Drugs and Substance Misuse Education and Employment Emergency Reviews Criteria First Aid, Home Remedies and Medication Gift Giving and Receiving Handling Allegations and Suspicions of Harm Health and Welfare Needs Assessment Health Notifications and Access to Services HIV, AIDS and Blood Borne Diseases Holiday Planning Individual Care Planning Leisure and Activities Lone Working

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Monitoring Quality Notifiable Events Overnight Stays and Social Visits Permissible Sanctions Physical Intervention Guidance and Procedure Placement Planning Police Involvement and Liaison Promoting Equality and Diversity Promoting Independence Recognising Abuse Guidance Record Keeping and Data Protection Regulating and Vetting Visitors to the Service Relationships and Physical Contact with Children Representations and Complaints Role of the Keyworker Rostering and Handover Search and Permissible Intervention Self-Harming Service User Policy - Bullying Sexual Health and Relationships Sleep-in, Bed Time and Night Supervision Smoking and Alcohol Social Worker Statutory Visits Statutory Recording and Guidance for Staff Statutory Reviews and more ... 4

Children’s Care Forms, Templates and Charts Library • • • • • • • • • • • • • • • •

Activity Consent Admission and Discharge Register Care Staff Supervision Contract Consultation Sheet for Children and Their Families Contact Details Sheet DBS Log for Agency Staff Female Body Map Fire Drill Record Holiday Planning House Rules Incident and Accident Report Individual Absence Procedure Instructions to On-site Contractors Key Contact Details Sheet Key Worker Meeting Keys Agreement

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Male Body Map Menstruation Chart Ofsted declaration and consent Ofsted health declaration booklet Physical Intervention Report Professional Consultation Referral Assessment Room Search Log Sanction Report Signature Speaking Out: Concerns and Complaints Form Weekly Planner Weekly Progress Report Young Person’s Risk Assessment and more ...

Residential Family Centres • Business Start-up Advice and Corporate • • • • •

Documentation Annual Training and Development Plan Parent Handbook and Guide Statement of Purpose Staff Handbook Human Resources Policy Pack

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Regulation 25 Visits Staff Supervision and Appraisal Document and Assessment System Reports and Observation Document Templates • Independent Living Skills Programme • and more ...

Supplementary Documentation • • • • • • •

Statement of Purpose Human Resources Policies Heath and Safety Policies Independent Living Skills Pack Recruitment and Selection Toolkit Staff Handbook Parents Information Handbook

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Service Users Handbook Policy Development Guidance Pack Service User Friendly Versions Supporting Forms, Templates and Charts Implementation Plan and Review Guide Terms of Reference and more ...


Policy into Practice Resources • E-Helpdesk • Residential Care Policy and Procedure

E-Manuals. • Policy Control Hosting and Web Access • Quality Design and Corporate Image

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Promotion Stakeholder Consultation Meetings Service User Involvement Facilitation Accessibility Options and more ...

Contact us today for a FREE sample of policies Rezume UK Ltd




Tel: 01797 329202


Policy, Procedure and Documentation  

Rezume's Policy, Procedure and Documents available from or email us at