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26|Retail News|April 2020|www.retailnews.ie

Covid-19 Pandemic

Community remains core focus for Gala Group Gala Retail has focused on supporting store owners and their employees in delivering for the communities in which they operate across the country during the Covid-19 Pandemic. THE Covid-19 Pandemic has had a huge impact on a global basis, presenting challenges never before faced by retailers in Ireland and in many cases, across the world. In particular, the retail sector faces many operational challenges as symbol groups find new ways to ensure that the general public can rely on a steady supply of goods during this time. “At Gala Retail, we have been focusing on how we can support our store owners and their employees in delivering for the communities in which we operate,” explains Gary Desmond, CEO, Gala Retail. “Communication has been a key element of our strategy, ensuring that the lines of communication are open at all times with our retailers and providing essential information on government and agency guidelines and advice as the situation develops.” Growing support for Gala retailers In addition to regular communications by email and telephone, stores are being supported by virtual calls and via the Live Chat function on the Gala website. Gala has also created a dedicated section for Covid-19 on the Gala retailer website, ‘Grow’, and on the Gala retailer app. Using these resources, Gala HQ has been able to upload regular updates on the situation regarding Covid-19 guidelines from the Government and HSE, as well as guidelines on operations, hygiene and social distancing to

protect both staff members and customers. Stores can also access detailed information and support on how they can diversify and adopt new approaches to retailing during this time to ensure that their customers are still being served. The supply chain for Gala stores continues to operate, with normal supply routes remaining open and operational. Following an initial sharp increase in demand for certain lines of essential goods, Gala stores are now well positioned to service shoppers with all their needs thanks to the support of their wholesalers and suppliers. Working together for public safety “The public’s safety is the number one priority for our retailers and it has never been more important for the Gala Group and all of its stores and team members to work together,” Desmond insists. Retailers are going to great efforts to maintain social distancing in-stores and reduce face-toface contact between staff and customers in line with HSE guidelines, using stickers, floor-markings and posters in store to reinforce this messaging. Stores are being provided with point of sale Covid-19 packs, providing relevant signage for use in-store in addition to downloadable signage and guidance documents via the Gala Grow website for retailers. The group has developed the SAFER concept which has also

Profile for Retail News

Retail News April 2020  

Retail News is Ireland’s longest established FMCG B2B magazine. It has been around for over 60 years, from the birth of the supermarket, thr...

Retail News April 2020  

Retail News is Ireland’s longest established FMCG B2B magazine. It has been around for over 60 years, from the birth of the supermarket, thr...

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