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Retail News|April 2020|www.retailnews.ie|23

Covid-19 Pandemic

We are in this together! Protecting staff and customers while supporting the national effort are key concerns for Circle K Ireland, writes Joanne D’Arcy, Senior Director of Retail Operations. THROUGHOUT this crisis, the health and safety of our colleagues, our customers and our suppliers has been our number one priority. We also know that we have a responsibility to support the national

social distancing programme that guides customers on best practice in-store. We are continuously looking at ways of strengthening and enhancing these measures, with colleague, customer and supplier safety always front of mind.

• Signage with advice on how our customers can protect themselves and others. • Pop-up message at Point of Sales, reminding about frequent hand wash and cleaning. • Encouraging the use of card payments and contactless payment where possible. • A comprehensive social distancing programme, instructing customers on best practice. • Installation of pay-at-pump

Joanne D’Arcy, Senior Director of Retail Operations, Circle K Ireland.

effort. It is vital that we continue to support healthcare staff, emergency services and other essential service providers, who are keeping us safe and keeping the country moving during this challenging time, as well as local communities in need of essential goods and services. Our colleagues at head office and across our network of service stations are integral in ensuring we can deliver this support. They have been doing an exemplary job in recent weeks as they always do, and I am extremely proud of their contribution. Protective measures Across our network of service stations, we have introduced a range of protective measures to ensure the highest levels of hygiene, as well as introducing a

The most important measures we have taken in our stores are: • A stringent and enhanced cleaning and disinfecting process for food prep areas, and when cleaning food and customer related areas in the store – such as tables, coffee machines, pin pads, fuel handles, toilets and other areas. • Increased use of hand sanitisers as a complement to hand washing for both colleagues and customers. • Installation of cough and sneezeproof protective perspex screens at our tills. • Supply of gloves for customers at all our fuel pumps and coffee stations.

facilities at several sites. • Encouraging customers to scan their own purchases at our tills. Supporting each other We are in this together, and it is vital that we support one another at this time. At Circle K, we were delighted to offer free hot drinks to frontline healthcare workers and emergency services and we hope that this small gesture is of some benefit to them as we rely on them so heavily in difficult times like these. Our colleagues and our suppliers continue to work extremely hard to make sure local communities have access to essential services. I’d like to thank our colleagues for their outstanding commitment, dedication and hard work, and our customers for their ongoing support.

Profile for Retail News

Retail News April 2020  

Retail News is Ireland’s longest established FMCG B2B magazine. It has been around for over 60 years, from the birth of the supermarket, thr...

Retail News April 2020  

Retail News is Ireland’s longest established FMCG B2B magazine. It has been around for over 60 years, from the birth of the supermarket, thr...