Working with Flat Living Insurance

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Residentsline Flats Insurance


Working with Flat Living Insurance and Residentsline Our understanding of your demands & needs In assessing your demands and needs we will ask questions to identify the most appropriate product. it is your responsibility to ensure you give us complete and accurate answers to any such questions, not only when you take out your policy, but also when you decide to renew or make any changes during any term of a contract of insurance, and when any changes to any information you have given us. In accordance with the Financial Conduct Authority (FCA) regulations, we are required to ensure that the policy we are recommending is suitable for your needs. The cover being provided will be detailed in the summary of cover provided. Our recommendation The policy we propose to arrange is provided by Residentsline Limited which is authorised and regulated by the Financial Conduct Authority (FCA). An explanation of the details collected to obtain the quotes provided is included in the Statement of Fact. Our past experience and analysis of the market, has shown that the cover we provide is comprehensive and premiums are competitive. We offer products from a range of product providers (i.e. insurance companies) and some-time use other distributors (i.e. sub-agents) to access products. The processes we have in place mean that the characteristics of these products take account of our target customer's demands and needs (for instance, a customer seeking property owners insurance) and include sourcing products from one or more of the product providers we deal with. A full list of our product providers can be found at: https://

Flat Living Insurance is a trading name of MYB Solutions Limited who are an Appointed Representative for Residentsline Limited who are Authorised and Regulated by the Financial Conduct Authority FRN 305998 Registered Office: 29 Waterloo Road, Wolverhampton WV1 4DJ Registered in England & Wales CRN 11784970

Relationship with insurance provider Our objective is to act honestly, fairly and professionally and in a customer’s best interests at all times, including giving customers the information they might need to understand the relevance of any information we provide and doing so when it is most useful to a customer to enable informed decision making. We will not normally provide advice or recommendations for insurance contracts unless you specifically request such a service; in this case, your enquiry will be passed on to one of our senior managers. Where we do not make a specific recommendation or provide you with specific advice, we will give you the relevant information you require, honestly, fairly and professionally and in a way that is in your best interests (i.e. we will alert you to important terms and conditions about the contract of insurance) which may include information about comparable products between different providers, all of which will enable you to make your own choice about whether to go ahead with any particular contract of insurance. You will then need to make your own decision about how to proceed. You will be provided with a Statement of Fact as part of our sales process and you can request a copy at any time during the life cycle of your insurance arrangement with us. We act as the agent of the product provider (the insurance company) in the sourcing and placing of insurance. We act as the agent of you the customer (our client) when assisting with any claim. Our status We are included on a register maintained by the FCA which allows us to carry out insurance distribution activity, such as advising, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the relevant representative body. The FCA's register can be accessed via their website at

0333 577 2044