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Social CRM Software Market in North America 2011-2015 Published on August 2012

Report Summary TechNavio's analysts forecast the Social CRM Software market in North America to grow at a CAGR of 29.5 percent over the period 2011-2015. One of the key factors contributing to this market growth is the need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose a challenge to the growth of this market. TechNavio's report, the Social CRM Software Market in North America 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report focuses on North America; it also covers the Social CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market. Key vendors dominating this market space include Jive Software Inc., Salesforce.com Inc., and Lithium Technologies Inc. Other vendors mentioned in the report: Attensity Corp., Telligent Systems, Microsoft Corp., Netsuite Inc., and SAP AG. Key questions answered in this report: What will the market size be in 2015 and at what rate will it grow' What key trends is this market subject to' What is driving this market' What are the challenges to market growth' Who are the key vendors in this market space' What are the opportunities and threats faced by each of these key vendors' What are the strengths and weaknesses of each of these key vendors' You can request one free hour of analyst time when you purchase this report. Details provided within the report.

Table of Content 01. Executive Summary 02. Introduction 03. Market Coverage Overview Key Offerings 04. Market Landscape 04.1 Market Size and Forecast 04.2 Market Segmentation 04.3 B2C Social CRM Software Market in North America 04.4 B2B Social CRM Software Market in North America Five Forces Analysis 05. Vendor Landscape

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>> Get this Report Now by email! 06. Buying Criteria 07. Market Growth Drivers 08. Drivers and their Impact 09. Market Challenges 10. Impact of Drivers and Challenges 11. Market Trends 12. Key Vendor Analysis 12.1 Jive Software Inc. Business Overview SWOT Analysis 12.2 Salesforce.com Inc. Business Overview SWOT Analysis 12.3 Lithium Technologies Inc. Business Overview SWOT Analysis 13. Other Reports in this Series List of Exhibits: Exhibit 1: Social CRM Software Market in North America 2011-2015 (US$ million) Exhibit 2: Social CRM Software Market in North America by Categorical Segmentation 2011 Exhibit 3: Social CRM Software Market in North America by Categorical Segmentation 2011-2015 (unit percentage) Exhibit 4: B2C Social CRM Software Market in North America 2011-2015 (US$ million) Exhibit 5: B2B Social CRM Software Market in North America 2011-2015 (US$ million)

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Social CRM Software Market in North America 2011-2015