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North American Hosted Enterprise E-mail Services Market Published on December 2011

Report Summary This strategic analysis is part of Frost & Sullivan's continued coverage of the messaging and collaboration marketplace. Within this analysis, Frost & Sullivan has identified market drivers, restraints, competitive landscape, revenues, market shares and key market trends related to the North American hosted enterprise e-mail services market. With extensive primary and secondary research, this analysis provides messaging and collaboration vendors and service providers with a detailed look at the current and changing dynamics in the fast-evolving hosted enterprise e-mail services marketplace. The study can also benefit end-user organizations evaluating hosted e-mail services and providers.

Table of Content Table of Contents Executive Summary 7 Executive Summary 8 Market Engineering Measurements 9 CEO's Perspective 11 Market Overview 12 Definitions 13 Research Scope 14 State of the Market 15 The Cloud Evolution 16 The Cloud Business Model 17 Hosted, SaaS and Cloud-based E-mail 18 Industry Snapshot 19 On-premises Versus Hosted E-mail 20 Technology Maturity 23 Customer Purchasing Criteria 24 Purchasing Criteria of Small Enterprises 25 Purchasing Criteria of Medium Enterprises 26 Purchasing Criteria of Large Enterprises 27 Key Questions This Study Will Answer 28 Segmentation 29 External Challenges: Drivers and Restraints'Total Market 30 Drivers'Impact and Duration 31 Drivers Explained 33 Restraints'Impact and Duration 40 Restraints Explained 42 Forecasts and Trends'Total Market 48 Market Engineering Measurements 49

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>> Get this Report Now by email! Key Market Trends 51 Forecast Assumptions 55 Total North American Hosted Enterprise E-mail Services Market Installed Base and Revenue Forecast 56 Installed Base and Revenue Forecast Discussion 58 Pricing Trends and Forecast 59 Demand Analysis'Total Market 60 North American Hosted Enterprise E-mail Services Market Penetration Analysis 61 Market Share and Competitive Analysis 62 Competitive Analysis'Market Share 63 Competitive Environment 64 Share of Hosted Exchange 65 Vendor Analysis 66 Apptix 67 BlueTie 67 Ceryx 68 FuseMail 68 Google 69 Intermedia 69 MindSHIFT 70 NaviSite 70 Rackspace 71 USA.net/Perimeter 71 Zimbra 72 Zoho 72 Competitors'SWOT Analysis 73 E-mail Software Vendors 77 E-mail Software Vendors'IBM 78 E-mail Software Vendors'Microsoft 79 E-mail Software Vendors'Cisco and Novell 80 Strategic Recommendations 81 The Last Word 83 Appendix 86

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