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Volume 40, No. 4


Winter 2016 Winter 2016


Winter 2016 Hot Springs Village Advocate



YOUR BOARD PRESIDENT, MIKE MEDICA As we approach winter, Hot Springs Village continues to progress with a plethora of changes. E-commerce applications have been implemented Mike Medica on our website. Our members can now Board President pay their annual amenity renewals online using a credit card. Our members can also use the chip in their credit cards at all HSVPOA Point-of-Service facilities. This significantly improves our customer service. Another improvement is installation of fiber optic technology that will connect POA owned buildings. Entergy Corporation continues to make improvements to the power grid. Hot Springs Village is scheduled to have an additional


While the season changes here in beautiful Hot Springs Village, we also start a new chapter in the village’s rich history. As attendees Lesley Nalley of the December 1st Village Values CEO heard, my mission revolves around “helping residents live their dreams”. This mantra will be key to our 2017 enterprise goal of sustainable growth. In 2017, the single greatest stride towards that goal will be the launch of a real estate sales program devoted specifically to unlocking the value of property owned by the POA and addressing areas with underperforming property value. In order to achieve sustainable growth, we can

sub-station installed in the 2018 – 2019 timeframe. We continue to work with providers to increase our broadband capability. Manhole rehab efforts are underway. When complete, we will begin our sewer plant changes to complete our maintenance schedule. The Arkansas Highway Department will make improvements on Highway 5 from Benton to Hot Springs Village. Several curves will be remediated, so that drivers will have safer trips. The bond funds for the Martin Luther King 270 extension to Highway 5 and 7 junction were signed and placed December 1, 2016. The Arkansas Highway Department will also widen US70 from I-30 to Hot Springs. These highway projects will take 1 – 5 years to complete. We wish all a Merry Christmas and a safe and Happy New Year.

no longer view ourselves as having one story to tell. Hot Springs Village represents a collective set of unique stories. Therefore, we must personalize the concept of community across 26,000 acres. We look forward to introducing our Director of Sales & Marketing in January. I invite you to visit www.explorethevillage. com and re-discover Hot Springs Village through a fresh lens. What zone and project will you champion? May 2017 be a year of prosperity and joy here in Hot Springs Village. After all, we truly are “livin’ the dream”!

In This Issue A Message from Your Board President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Greetings from Your Chief Executive Officer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Money Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hot Springs Village News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Upcoming Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Hot Springs Village Advocate Winter 2016


Liz Mathis Controller

Lesley Nalley presented the October 2016 financial report at the November board meeting. Financial results included:

The increase in Net Profit over the prior year reflects the new two tier assessment rates, improved collection rates and the revised Public Utility rate structure. Collection efforts continue to improve and there are 732 more properties in good standing at the end of October than December 31, 2015. In addition, unseasonably nice weather contributed to an increase in golf rounds and revenue which has continued into November. Waste Water improvements, previously identified by engineering studies, have begun as a result of a waste water improvement bond and will continue through the end of 2016 and into 2017. Most noticeable, is the manhole rehabilitation project which will reduce the volume of spring rain runoff entering the waste water system, and decrease the load on the waste water treatment plants. Lift Station improvements are also underway. As 2016 draws to a close, preparations are already underway for the 2016 Financial Audit which will begin in late February 2017. EGP LLC was on site in November to complete preliminary testing. The audit should be completed by April of 2017. The Executive Summary, dashboard, and financial statements can be viewed at, Governance, Financials. For additional information, members in good standing may contact Liz Mathis, Controller at (501) 922-5537 or at The 2017 annual budget was adopted at the

October 19th Board Meeting. The 2017 Enterprise Goals were used as the guiding principles in developing the 2017 Annual Budget. The overall goal is “Creating and Protecting ‘Value’ through Sustainable Growth”. The three Enterprise Goals are; to Protect Communitywide Property Owner Value & Life Style, Strengthen the Financial Health of the Village & Build Property Owner Trust & Support. Highlights include: •2 complimentary renewal vehicle decals for use on property owners’ personal vehicles; replacement or additional decals remain $5 each. •Reinstituting Amenity privilege assignment fee of $25 for all assignments. •Small increases to recreation and facility rental fees. •Assessments on improved properties increasing to $65.50 and assessments on unimproved properties increasing $37.80 per the CPI increase approved by the Board in August 2016. •Revised golf pricing structure with maximum daily green fee pricing, which reflects the maximum price that may be offered to members. This maximum price will allow for flexible pricing in daily rates per course, by time of day and seasonally. •Previously recommended water and waste water increases. •An Outdoor Pool Complex project which is budgeted. •The purchase of new Gate Security Software which includes RFID decals and the ability to print bar coded guest passes. •A revised Capital Reserve Policy that provides for Reserves in three primary areas, Public Utilities, Capital Spending & Operational Needs over the next 5 years. •2 Golf Cart Fleets. Hot Springs Village Gateway To The Ouachitas Arkansas Advocate Hot Springs Village Property Owners’ Association 895 DeSoto Blvd. Hot Springs Village, AR 71909 Telephone: (501) 922-5556 Email address: Website: Managing Editor: Linda Mayhood Editor: Linda Mayhood Volume XL, Number 4 PERIODICAL POSTAGE 019-847 AT HOT SPRINGS, ARKANSAS – Additional Entry, Little Rock, Arkansas. POSTMASTER: Send address changes to Hot Springs Village Gateway To The Ouachitas Arkansas Advocate, 895 DeSoto Blvd., Hot Springs Village, AR 71909. Hot Springs Village Gateway To The Ouachitas Arkansas Advocate is published quarterly, four times a year by the Hot Springs Village Property Owners’ Association (POA), 895 DeSoto Blvd., Hot Springs Village, AR 71909. The POA assesses its members $450.24 for undeveloped lots and $780 for developed lots a year, $1 of which covers the annual subscription price. The publication is distributed to 21,607 members of the POA. Periodical postage #019-847 from Hot Springs, Arkansas.

Winter 2016 Hot Springs Village Advocate


Hot Springs Village News MARKETING, SALES

Money Matters: Continued from page 3 •The sale of 60 additional improved properties through building and sales initiatives. The chart below shows a comparison of the 2016 & 2017 assessment and utility rates. The full 2017 budget packet including the narrative, consolidated budget, capital detail and fee schedule can be found on the Governance page at, under Financials. Assessments



Property Owner Unimproved Lot



Property Owner Improved Lot



Late fee, assessed on 31st day



Loss of Good Standing status Delinquency balance submitted to third party Utilities

61st Day

61st Day

120th Day

120th Day





Sanitation Curbside At House



Non Yard Bulk Waste Pick Up











Residential Annual Base



Commercial monthly base rate





Water Residential Annual Base Residential excess fee 5000+ per gal Commercial monthly base rate Commercial excess fee 5000+ per gal Sewer

Commercial Excess Rate Street Light Annual Fee Late Fee, assessed on the 20th





*Annual Fees and Annual Bases are billed at 1/6 of the total rate every 2 months


Hot Springs Village is entering a new era in Marketing, Sales and Development. Through the recession of 2007 and 2008, we acquired more than 2,500 lots in our inventory with a conservative value of $4.8 million dollars. While challenging, we are presented with a unique and exciting opportunity to re-brand Hot Springs Village and re-position ourselves in the private community market. In September of 2016, HSVPOA opened the Discovery Center in downtown Hot Springs to capitalize on the 3 million plus visitors that vacation in Hot Springs each year. This was the first step in launching our sales program. In early 2017, we will open a Real Estate Sales office at the East Gate of Hot Springs Village, and have recently hired a Principle Broker who will lead the sales team. In addition, a new website, explorethevillage. com, was launched to ensure we are providing all the necessary information and tracking leads for the next Hot Springs Village resident. Our goal is not just to sell land, but to focus on home/lot packages and putting programs in place to encourage construction. It is imperative that we continue to focus on our future and protect our property owner values and lifestyle through sustainable growth and strengthening our financial health.

2017 NEWCOMERS’ COFFEES Are you a new resident in Hot Springs Village? Then plan to attend our upcoming Newcomers’ Coffee and learn about Hot Springs Village amenities, activities, upcoming events, clubs and organizations, and governmental structure. Brochures and other printed materials about HSV amenities and activities will be available. 2017 Newcomers’ Coffees are: February 23, April 27, June 29, August 31, October 26 and December 7. Meetings are held at 9 a.m. in the Ouachita Activities Building at the Ponce de Leon Center located at 1101 DeSoto Blvd., Hot Springs Village. Join us at 8:30 a.m. for coffee and doughnuts.

4 Hot Springs Village Advocate Winter 2016

Hot Springs Village News HSV ADVERTISING IN


Hot Springs Village is now advertised at the Bill & Hillary Clinton Airport in Little Rock. The digital advertisement greets passengers as they enter the terminal when arriving in Little Rock. The ad will generate an awareness to visitors of our community.

Hot Springs Village has earned the prestigious 2016 Seal of Approval from the American Association of Retirement Communities (AARC) – the nation’s leading organization for helping local governments and private communities attract retirees. The AARC Seal of Approval is presented annually to recipients that demonstrate a cutting-edge commitment to attract retirees through lifestyle programming, amenity development, communication programs and education. We are honored that Hot Springs Village was chosen to receive this prestigious award recognizing the efforts of our community as we strive to add amenities and lifestyle experiences for those looking to find their next place to call home. The award was presented to Linda Mayhood and David Twiggs during the annual AARC conference in Asheville, North Carolina in November, where Twiggs spoke on Placemaking. Linda Mayhood has been on AARC’s National Board since 2004. She is a past president and treasurer of this organization. The AARC’s Seal of Approval program was established in 1994. Award-winners are evaluated by a national panel of retirement destination experts on a variety of criteria, including healthcare, retiree-appropriate housing, lifestyle amenities, adult education, recreational and cultural opportunities, and governmental and private support of retiree-focused programs. Learn more




The Board of Directors approved the 2017 Board Election Calendar and Application for Board Candidacy at the November 16, 2016 meeting. Members interested in serving on the Hot Springs Village Board of Directors may pick up an application packet from the CEO’s office at the Administration Building, 895 DeSoto Boulevard, weekdays from 8 a.m. until 4 p.m. through January 12. Applications are also available online. Completed applications with resume and photograph are due by 4 p.m. on Thursday, January 12, 2017. One board position is open in 2017. Information on candidates, including their photographs and unedited statements will be printed in the Spring 2017 Advocate.

2017 Board Election Calendar Key Dates: January 12 January 20 January 24 March 3 March 22 March 23 April 19

– Board applications due in CEO’s office – Certification of applications – Candidates Draw for ballot position in the Assistant GM’s office – Ballots mailed to members in good standing – Deadline for ballots to be returned (4 p.m.) – Election Date – New Board member seated at conclusion of regular Board meeting.

Winter 2016 Hot Springs Village Advocate



The Architectural Control Committee issued 36 newhome permits through November 2016. If you are thinking about building a new home call 501.922.5562 or stop by the Permitting & Inspection office in the POA Administration Building. New home information packets are available in the office or, upon request, by mail. The information packet specifies the requirements of obtaining a new-home permit for construction. Balboa Baptist Church located at 415 Ponce de Leon Drive will be constructing an Outreach Center, consisting of 23,775 square feet. The facility will provide class room space for bible teaching, a fellowship area for member gatherings, women’s ministry in outreach to the community (luncheons, monthly game day,


JASON TEMPLE PE, DIRECTOR OF PUBLIC UTILITIES The Garland County, Arkansas Waterworks and Sewer Facilities Board (Hot Springs Village) was originally formed on February 19, 1976 to assist in the financing of waterworks and sewer facilities inside Hot Springs Village. As a private corporation, HSVPOA is unable to issue its own tax exempt bonds. Rather, the Association has accomplished such projects under the oversight of a Facilities Board, including bond activities in 1991, 2000, 2004, and 2009. At a public hearing on March 8, 2016, the Facilities Board elected Major General Tom Arwood as President, Don Gooch as Vice President, and David York as Secretary. Along with fellow Directors Tom Bryant and Chuck Alvord, the Facilities Board unanimously passed a resolution signaling an intent to finance sewer improvements. The recommended bond arrangement was described during a December 1, 2015 special called meeting of the HSV Board of Directors, with Paul Phillips of Crews & Associates presenting financing recommendations. On April 20, 2016, during their regular board meeting, the Hot Springs Village Board of Directors voted to use bonds for waste water projects, as identified by McClelland Engineers and RJN Group. Under this resolution, $2,045,000 in new debt will be issued and $1,350,000 in remaining 2009A bond debt

6 Hot Springs Village Advocate Winter 2016

annual women’s retreat), youth ministry with physical game time and bible study, a special coffee area for informal gatherings, walking track area, sports activities such as pickle ball, basketball, expanded music ministry involvement, dinner & speaker outreach series, and an emergency shelter in the event of a disaster in our community. The project will be built by Flynco, Inc. of Little Rock, Arkansas.

will be refunded, bringing total bond debt to $3,395,000. The Facilities Board approved the transaction and closing followed on May 6, 2016. Under the direction of Jason Temple, Public Utilities Director, the Association will complete various manhole and waste water treatment plant rehab projects. The manhole rehab is off to an easy start beginning with the replacement of leaking manhole tops and their associated ring and cover. Future manhole rehab will include new internal linings and replacements. Funds spent from the bond issue to date are approximately $100,000 with another $100,000 expected to be spent by the end of 2016. All obligations of the bond funds have been made by contracts with Kim Construction and McClelland Engineers. Public Utilities management expects the manhole rehab work to be completed in March 2017 in time to benefit the wastewater collection system from the spring rains. Planned Wastewater Treatment Plant improvements are in the planning and design phase with construction expected to begin in the fall of 2017 and completed in 2018. The improvements to the wastewater treatment and collection system are part of the Utility Department’s plan to increase professional asset management and preventive maintenance measures for The Village.

Hot Springs Village News Garvan Gardens Holiday Lights Information

Garvan Gardens Holiday Lights Open nightly 5-9 p.m. through December 31 2016 (Closed Christmas Day) See 4.5 million brilliant bulbs transform approximately 17 acres into a memorable animated holiday display in one of Arkansas’ most anticipated events. Complimentary hot chocolate. Members Free | $15 adults | $5 ages 6-12 | Free ages 0-5 | Golf Cart Tour $15 per person additional. No reservations

GOLF UPDATE What a year we had in 2016!!! With the perfect fall weather in Hot Springs Village the golf courses were busy with membership play, league play, annual membership tournaments and group outings. After the summer heat and August rains, the golf courses were back in perfect condition for the enjoyment of the members and Ray Metz their guests. Hot Springs Village is Director of Club proud to see that more rounds of Services golf were enjoyed on our great golf courses this year than last year. In looking forward to 2017, you will begin to see a different method in showcasing our rate structure. The daily member golf rates will reflect a singular rate for each golf course. This rate will be the maximum rate that the member will pay throughout the year. The Golf Department will continue to offer seasonal rates at each golf course. These rates will be for the winter months, spring and fall months along with the summer months. The Golf Department will continue

to offer morning rates, afternoon rates and twilight rates. However, the daily membership golf rates for 2017 will be posted on the member portal of the website on a monthly or weekly basis rather than on an annual basis. This will allow the golf management team to better manage the availability of tee times and golf courses. When making lottery requests, or individual tee times online, the current member golf rates will be reflected for that time of year. Also, as a reminder for those Hot Springs Village members who may be traveling to warmer weather this winter, remember to enjoy your Troon Advantage golf program. The Troon Advantage program allows Hot Springs Village members to play golf at most of the Troon managed golf clubs around the world with discounted rates. This past year, over 300 members have traveled to Hawaii, California, Arizona, Texas, Missouri, Florida, Alabama, Kansas, Montana, Minnesota, New Jersey, Colorado, Oregon, Connecticut, and even Mexico and Bermuda, to enjoy golf at your sister, Troon managed golf clubs. Tee times may be provided through the web portal.


Show your appreciation! The Village employees Benefit Fund provides property owners with an opportunity to show appreciation by providing gift certificates to POA employees. The fund also provides financial assistance to employees in need. Please mail your contribution to: Village Employees Benefit Fund, P.O. Box 8503, Hot Springs Village, AR 71910 Winter 2016 Hot Springs Village Advocate


Upcoming Events UPCOMING EVENTS World Tour of Wine Series:

Wine Tasting and food pairings with wine from Around the World at the Coronado Community Center. Join us in 2017 as our world tour of wines continues. Destinations include Spain, Italy, Australia, Argentina and Chile. •January 26, 2017 – Spain •March 30, 2017 – Italy •July 20, 2017 – Australia •September 28, 2017 – Argentina •October 19, 2017 – Chile Contact Craig Annen at 501.922.5050 for more information. Tickets are available now for the January 26 event at The Wonder Bread Years: February 3, 2017, Woodlands Auditorium, 7:30 p.m. A fresh and funny salute to Americana, the Wonder Bread

Years, starring Pat Hazell (former Seinfeld writer), is a fast-paced, hilarious production that gracefully walks the line between standup and theater. Audiences across the country are enjoying a show that not only restores a muchneeded sense of wonder, but leaves audiences laughing and savoring the past like never before.

participants. The Expo will feature informational booths on golf leagues, special golf programs for physically challenged, junior golf, and golf lessons. Golf equipment vendors will also be on hand to showcase new products. In addition, the event will showcase a wide variety of recreation options including tennis, pickleball, bocce ball, lawn bowling, paddleboarding and kayaking, as well as, classes available at the Coronado Fitness Center. United States Army Field Band and Soldiers’ Chorus: April 1, 2017, Woodlands Auditorium, 7:30 p.m. Crawfish & Shrimp Boil April 22, 2017, Waypoint at DeSoto Marina, 5 – 8 p.m.

From sitting at the kids table to riding in the back of the Country Squire Wagon, The Wonder Bread years is a comic bullseye for baby boomers everywhere. Golf & Recreation Expo: February 27, 2017, Coronado Community Center, 1-5 p.m. Learn more about the golf and recreation options available in Hot Springs Village at the Golf and Recreation Expo. The event, which is free to the public, is designed to help connect sports leagues and programs with new and interested

Lots of other exciting events can be found at www.HSVTicketsales. com or by signing up for the E-News.

Stay informed

GET THE LATEST HOT SPRINGS VILLAGE NEWS AND EVENTS IN THE VILLAGE DIGEST EBLAST From golf and marketing to recreation and more, the Village Digest, Recreation News and Arts & Entertainment News offer information about projects, news and upcoming events. Sign up for E-News. 8 Hot Springs Village Advocate Winter 2016

Hot Springs Village


895 DeSoto Boulevard Hot Springs Village, AR 71909


EMERGENCY Main Number CEO Assistant GM Accounting Fire Non Emergency Golf 501-922-5556 501-922-5556

Permitting & Inspection Police Non Emergency 501-922-5562 501-922-0011

Public Utilities 501-922-5522

Public Works 501-922-5523 501-922-5556

Recreation 501-922-5556 501-922-2210

Tee Times 501-922-2858 501-922-5556

501.922.5540 866-984-9963

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Winter 2016 Hot Springs Village Advocate


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