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May 2012 Number 454 ÂŁ4.00

PHS Teacrate:

Your one-stop-shop for crates and packaging – a partner that delivers The facts about global insurance claims 50 Mediation 54 DMotY 2012 finalists announced!

No: 454 May 2012

This month: News from Watford 06 07-18 Industry News - BAR gears up for self storage battle - Haulage industry under pressure from fuel prices - Fuel price anger mounts - OCRS changes - Helping to fight serious crime - London traffic investments pay off - A1 upgrade nears completion - New Government support for work experience - Small firm confidence rises - Scheme to boost small business lending - Preparing for online VAT returns - New standard for container seals - Customs modernisation in Trinidad - Anglo Pacific receives visa boost - Basil Fry’s new website - Crown Worldwide opens Cambodia library - Euro Group acquires APAK - At the heart of its operations: Reddaways Removals - Santa Fe opens in Qatar - Pluscrates to supply Johnson Business Moves - Bishop’s Move extends deal with Reason Global - Williams & Gosling turns 75 - Matt Purdie road train goes to Hebrides - Britannia Anchor Removals sponsor youth team - Anglo Pacific launches guarantee for trade shippers - Harrow Green re-fits Southend civic centre - Celebrity client for Richard Healey - GB Liners’ new Swiss service - Housing market still choppy - Red Recruit’s charity cycle ride 17 May BAR News - The DMotY 2012 finalists - Display of the BAR/OFT badge - New affiliate to BAR: DKV - Area meetings roundup - Young Movers go safari! - Quarterly industry statistics - BAR at the European Parliament

54 “Alternative Dispute Resolution is usually by far the cheapest option for resolving commercial disputes, but with most consumers’ belongings being worth hundreds rather than thousands of pounds there can be an issue of proportionality of the cost of the mechanism used – specifically, you don’t want a Mediator or Arbitrator whose daily rate will wipe out any money that might be offered to settle the dispute.” Gregory Hunt, Managing Director IDRS Ltd and Director of CEDR Disputes Group

Features: 50-58 - Insurance claims on international shipments - Planning for the Diamond Jubilee holiday


- PHS Teacrate: One-stop-shop packaging and handling partner - Getting a good deal when the consumer wants justice - Reg Hackworthy: Reformer bows out - Alexanders: sustained growth since 2005


33 BAR Services 36 Olympics Monitor 39 Overseas Group News QSS Update 40 Commercial Moving Group News 42 - CMG website goes live this month! Training News 44 European News 47 Competition 57 Diary Dates 59 Memberships 60 On the cover: The PHS Teacrate team at the entrance of the Scrubs Lane office in London.


24 56 May 2012 Removals & Storage


BAR News



he 2012 Annual Conference at the Beaumont Estate in Windsor is almost upon us, and the proceedings on Friday 18 May will start off bright and early at 9.15am, with the BAR Annual General Meeting and the AGM of the Removers Benevolent Association. The Conference will then be formally opened by the newly installed BAR President, and a varied programme of business sessions is provided throughout the day, including a Q&A session with members of the Board of Directors, as well as the latest on the CMotY and DMotY 2012 awards. There will also be presentations by the Residential Landlords Association, the Centre for Effective Dispute Resolution, the Department for Business, Innovation and Skills, Transport for London, and the National Apprenticeship Scheme. The keynote speaker at the Conference is UKIP MEP, Mike Nattrass, who has some trenchant views on the workings of the European Parliament. The pace will be maintained on Saturday 19 May, with a

series of conference workshops on ways to optimise business in challenging times, such as effective cost modelling and website marketing. All work and no play would make us all very dull, of course, and the social side is certainly not lacking with a welcome evening on the Thursday, party night on Friday, and popular Gala Dinner on Saturday. Most Members will be aware of the Removers Benevolent Association and the good work it does with needy people in our industry. The RBA Trustees (Derek Payne, John Court and Matt Purdie), regularly consider applications for assistance, and what might best be done to alleviate hardship and distress. Ex-BAR President, Jonathan Hood, has recently agreed to join the Trustee body, where his long experience in the removals industry will be of real value in what are often difficult judgements. A raffle with high quality prizes will be held on behalf of the RBA throughout the Annual Conference.

Please don’t forget that, the draft revised Membership Criteria is out for consultation, and all feedback will be considered by the Board at their meeting in late June. For your views to be taken into account, you have to take part in this consultation, so do make sure your opinion on this important matter is made known either at Area Meetings, to any of the three Directly Elected Directors, or direct to BAR headquarters.

Contact Details: Editorial

Contributions on all aspects of the removals and storage industry are welcome, together with photographs if appropriate. Please contact the Managing Editor, Louise Gale on: Tel: 020 3235 1806 Email:


For all enquiries and bookings, please contact Steve Pearce on: Tel: 0117 957 5400 Email: Deadlines: The booking deadline for all display advertisements for the June 2012 issue of R&S is 11th May.


Removals & Storage is subscribed to by members of the British Association of Removers in the UK and Overseas. Current annual subscription is £48.00 in the UK and £72.00 overseas. Additional subscriptions are available from BAR (see contact details to the left). Registered as a magazine © The British Association of Removers 2012. ISSN 0034-4265 All rights reserved. No part of this publication may be scanned, reproduced, stored in a retrieval system or transmitted in part or whole in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the British Association of Removers. Opinions expressed in Removals & Storage are not necessarily those of the publisher, British Association of Removers. The description of a product or service in this publication does not constitute endorsement by the publisher. The publisher does not accept any responsibility for any claims by advertisers. The articles in this publication are for general information only and are not intended to be advice to any specific person. Readers are recommended to seek professional advice before taking or refraining from taking any action on the basis of the contents of any article in this publication.

The British Association of Removers Tel: 01923 699 480 Fax: 01923 699 481 Email: Tangent House, 62 Exchange Road, Watford, Hertfordshire WD18 OTG President: Reg Hackworthy Director General: Stephen Vickers Company Secretary: James Falkner

Removals & Storage is designed on behalf of The British Association of Removers by: Rubicon Marketing Ltd. Tel: 0117 957 5400 Email:

Copy and advertising deadlines 2012 for future issues of R&S magazine Article submission: 4th of the month preceding publication

Booking of trade adverts: 10th of the month preceding publication

Booking of display Adverts: 10th of the month preceding publication

Artwork for adverts: 15th of the month preceding publication

Booking of classified adverts: 10th of the month preceding publication


Removals & Storage May 2012

Industry News

BAR gears up for self storage battle The Board of BAR has considered the recent budget proposal to charge VAT on self storage. As readers of R&S will know, BAR has for the past 25 years consistently raised the inconsistencies in the VAT regime affecting self storage which has created a distinct disadvantage for removals companies who also offer storage services.


he existing regime exempts from VAT rental of self storage space. The supply of self storage is usually exempt from VAT as it typically relates to a discrete area of land to which the customer has access for the purposes of storing their goods. However, storage provided by traditional removal companies is always standard rated for VAT purposes. The aim of the proposed new legislation is to tax the provision of storage facilities to the end user – i.e. to a person for the storage of their goods. The Board of BAR endorsed a policy to ensure a level playing field and will be responding to the Government consultation accordingly. “We encourage all interested Members to do the same,” Stephen Vickers, Director General of BAR, told R&S. David Trenchard, Managing Director at Leatherbarrows Removals and Storage, believes the Government’s proposal has the potential to finally create a level playing field for movers and storers. Since his time as Vice-Chairman of

BAR External Affairs Committee, David has carried on working on this cause together with other Committee members, including former Chairman Tony Richman, and Michael Gerson who made representations to the Treasury on behalf of BAR. “This is really good news to an industry that has lost a vast amount of market share due to this 20% price advantage over us movers who have always had to charge VAT.” David urges all Members to support BAR in its lobby work, to contact their local Members of Parliament. “You can be sure the big guns of the big self-storage companies will be counterlobbying and we need to explain why the existing regime is unjust.” The HMRC consultation on draft secondary legislation closes on 4 May. The HRMC guidance notes on the Government’s plans to change the VAT rules relating to self storage are available via the BAR website, (MyBar>Resources>Consultation).

Fuel price anger mounts


ollowing the announcement that tanker workers voted for strike action – which is expected to result in up to 90% of garages being shut across the UK – Alistair Bingle, Managing Director of Bishop’s Move, has spoken out against the Chancellor’s plans to increase fuel by 3p per litre as from August. “This is very disappointing news for the removals industry and businesses, not to mention hard-working families who use the roads,” he said. “Petrol prices could well be above 150p a litre by August when the planned 3p a litre increase takes effect. With VAT added, pump prices will rise 3.62p a litre. This has a significantly negative impact on the performances of businesses in the road haulage industry. Given the amount of fuel that’s consumed throughout the removals industry on a daily basis, even a small hike in price means our costs increase significantly. We can’t

Haulage industry under pressure from fuel prices


recent report by the Freight Transport Association on distribution costs indicates that the high cost of fuel remains the biggest cause for concern amongst haulage operators. Operators continue to be squeezed by rising operating costs and pressure for earlier payment terms from suppliers whilst facing pressure to minimise any increases in haulage rates and lengthening payment terms from customers. Bruce Goodhart, FTA Research Analyst, said: “Fuel now represents around 40% of annual operating costs compared to around a third just three years ago. Whilst operating costs have now reached an all-time high, hauliers continue to face pressure from customers not to raise their haulage rates. As a result, balance sheets remain fragile and hauliers vulnerable during this period of weak economic activity.” The update calculates that, on average, vehicle operating costs for rigid, articulated and drawbar vehicles have risen by 3.7% in the year to 1 January 2012 to reach an alltime high. The largest contribution to the rise came from an increase in the price of diesel, which has risen by 6.3% in the year to 1 January 2012. In addition, tyre costs have risen by 9.2% and overheads by 4.0% in the same period. In contrast, increases in haulage rates have not matched the rise in operating costs. According to calculations in the update, domestic haulage rates have risen by an average of just 3.1% in the year to 1 January 2012 and international haulage rates have risen by an average of just 1.6 % in the same period. Forty-six per cent of the contributors to the update indicated that they had not increased their haulage rates since the start of 2011.

always pass on these costs to customers, so we take the hit.” Back the FairFuel Campaign! Unfortunately, the Chancellor has not yet taken into consideration evidence from the FairFuelUK campaign that shows that even a modest cut in fuel duty of 2.5p per litre could create 175,000 new jobs and would on its own boost GDP by 0.33%. The FairFuelUK Campaign is backed by industry associations and road user groups such as BAR, the RAC, the Road Haulage Association, the Freight Transport Association, and over 150 Parliamentarians. If you have not already joined, BAR Members are encouraged to support this important campaign. It’s free and simple to do. For more information, see May 2012 Removals & Storage


Industry News

New Government package of support The Government has launched the Youth Contract, a new package of support worth nearly £1 billion, that aims to offer young people new opportunities to gain work experience and find sustained work.


he package will run over the next three years and the Government intends to build the scheme around employers as only employers can offer young people the real work experience and jobs that they need. Any company that takes on a young unemployed person from the Government’s Work Programme can now claim a wage incentive payment worth up to £2,275. Chris Grayling, Minister for Employment, said in a letter to BAR and its Members: “In many cases, this will be someone’s first job, and I’m convinced that if you give them a chance to demonstrate what they can do, they will pay you back.” The Government is also asking for employers across the country to offer short voluntary work experience placements in their businesses, giving a young person the chance to gain valuable skills, gain confidence and improve

their CV. There will also be a simplified approach to health and safety requirements for businesses participating in the package. For more information about the Youth Contract, see or call 0845 601 2001. For more information about the health and safety side, see www.hse.

Injury reporting change


IDDOR’s over-three-day injury reporting requirement has changed. As of 6 April 2012, the trigger point has increased from over three days’ to over seven days’ incapacitation (not counting the day on which the accident happened). Incapacitation means that the worker is absent or is unable to do work that they would reasonably be expected to do as part of their normal work. RIDDOR is the law that requires employers, and anyone else with responsibility for health and safety within a workplace, to report and

keep records of work-related deaths; serious injuries; cases of diagnosed industrial disease; and certain ‘dangerous occurrences’ (near miss accidents). Employers and others with responsibilities under RIDDOR must still keep a record of all over-three day-injuries – if the employer has to keep an accident book, then this record will be enough. The deadline by which the overseven-day injury must be reported has also increased to fifteen days from the day of the accident.

Changes to unfair dismissal claim eligibility


ackhouse Jones solicitors are advising BAR Members that new rules that have come into force recently will affect unfair dismissal claims. For any employees starting new employment on or after 6 April 2012, the qualifying period for the right to claim unfair dismissal is two years. The right to request a written reason for dismissal is also two years. For employees in employment before 6 April 2012 the qualifying period is unchanged at one year.


Removals & Storage May 2012

Steven Meyerhoff of Backhouse Jones Solicitors told R&S: “Companies should ensure, when contemplating dismissing someone within a 2 year period (or after, for that matter) that they use consistent procedures and have evidence to demonstrate that dismissal was for a non-discriminatory and fair reason.” For more information, please contact Steven Meyerhoff at Backhouse Jones on 01254 828300 or email

A1 upgrade nears completion


he £318m project to upgrade the A1 between Dishforth and Leeming reached a major milestone in March when the Highways Agency finished work on the northbound section between junctions 50 (Baldersby) and Gatenby (6.1 miles). The Agency and its contractor have also worked to fully open the remaining sections to traffic: northbound between Gatenby and Junction 51 (Leeming), and the final section, southbound from Junction 51 (Leeming) to Junction 50 (Baldersby). Following completion of the section between Junction 49 (Dishforth) and Junction 50 (Baldersby) last October this will complete the upgrade of the A1 to a motorway. Roads Minister Mike Penning said: “the completion of work along the A1 between Dishforth and Leeming will be a significant milestone in our plans to improve one of the key transport routes in the North of England. Upgrading this section of the A1 to a motorway will improve safety, reduce congestion and make journey times more reliable – this can only be good news for road users and the economy. Work on the A1 Dishforth to Leeming scheme started in March 2009. The project involves widening 12 miles of dual carriageway and providing a new access road for local traffic alongside the upgraded A1(M) for surrounding communities.

Helping to fight serious crime


OCA, the Serious Organised Crime Agency, has been tasked by the Home Office as part of the government’s organised crime strategy to produce an assessment on the extent of corruption by organised criminals in the public and private sectors. The project ultimately seeks to provide a comprehensive overview on the threat and impact of corruption on the UK. As this assessment will pull together responses from across the public and private sectors, all responses will be sanitised and strategically assessed to highlight only broad themes in the final report. SOCA is asking BAR Members for their thoughts, questions or feedback and to contribute to this assessment. For more information, see uk/trade/MyBAR/Resources/ SeriousOrganisedCrimeAgency.aspx

Industry News

OCRS changes The Vehicle and Operator Services Agency (VOSA) has recently made some changes to its Operator Compliance Risk Score (OCRS) system in order to better target non-compliant operators.


CRS was introduced in 2006 with the aim of targeting non-compliant operators more effectively as well as reducing the number of compliant vehicles that are stopped. Operators with higher risk scores (‘red’ or ‘amber’) are more likely to be inspected than those with lower risk scores (‘green’). Although the system is generally well respected in the industry, following consultations, VOSA has decided to make some important adaptations to OCRS to further improve its effectiveness. The changes include ending the practice of providing a predictive score to operators with no historic data for annual tests or roadside inspections. Instead, they will have no score and a ‘grey’ fleet marking. In addition, VOSA will be moving towards a rolling 3-year set of data to calculate the OCRS score, up from 2 years, with the dataset starting from May 2009. All points will also be weighted by age, with more recent defects and offences given more points than older ones. Because it is not always easy to understand how points received for a defect or offence will impact on an operator’s score, VOSA is moving the system for point allocation for traffic offences to the same system as for mechanical defects, with a set number of points based upon the seriousness of the defect or offence. However, some events will now trigger an operator’s status to red, whatever their underlying score. For example, a conviction

will move an operator to red for a 12 month period, after which the operator will revert to the status merited by their baseline score. If as the result of a roadside inspection an operator receives a Most Serious Infringement (MSI), an operator’s status will move to red for six months; these infringements cover areas such as driver hours, fraud, unsafe vehicles, dangerous goods, driving without a license, false documents and overloading. The changes took effect from 30 April. The Freight Transport Association has been broadly supportive of these changes. Its main concerns are the possible consequences of new ‘Straight to Red’ offences and the six-month period in which an operator’s entire fleet would come under intense scrutiny. “Putting operators on red for six months will cause massive disruption and delay that may well be deserved but I can’t believe it will take this long for VOSA to pay the operator a visit to see what is really going on,” said an FTA spokesperson. “If Straight to Red offences are introduced VOSA will need to revise its enforcement priorities or allow operators to demonstrate that the infringement was one-off and go “Straight (back) to Green.”

New standard for container seals


s of 1 March 2012, the current International Organization for Standardization (ISO) mechanical seal standard (ISO/PAS 17712) has been replaced with a new ISO standard ISO 17712:2010 for high security seals. ISO 17712:2010 establishes uniform procedures for the classification, acceptance and withdrawal of acceptance of mechanical freight container seals. It provides a single source of information on mechanical seals which are acceptable for securing freight containers in international commerce. Seals are costly, and companies are not

expected to discard seals currently in stock. However, after companies have exhausted their current stock of high security seals, it is recommended that they purchase seals which are compliant with the new ISO 17712:2010 standard. The purpose of mechanical seals is, as part of a security system, to determine whether a freight container has been tampered with, i.e. whether there has been unauthorized entry into the container through its doors. Seals can be effective only if seal users properly select, store, account for, apply, document and attend to seals prior to use and in use.

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London traffic investments pay off


he Mayor of London and Transport for London have welcomed progress in cutting delays on the capital’s roads thanks to a sophisticated programme of works to make traffic signals more efficient and adaptive to traffic flows. TfL has been introducing innovative technology known as Split Cycle Offset Optimisation Technique (SCOOT). This allows traffic signals to detect vehicles passing along a road and work together to amend their signal timings on a second by second basis to adjust traffic flows accordingly through an area, making journeys more reliable. Over the last two years, TfL has begun to increase the number of signals using the system from 2,000 to 3,000. Work has already begun at 861 sites and been fully completed at 514 locations. It has helped deliver an average 12.7% reduction in delays for vehicles travelling across the network. At some locations, this increases to almost 20%. Around 40% of the Capital’s 6,000 traffic signals now utilise SCOOT and work continues at a pace to have half of London’s traffic signals running with the system by spring 2014.

A303 upgrade summit


oliticians from the West Country have held a summit meeting in London to call for upgrades to the A303. Somerset County Council Leader, Ken Maddock, said: “the A303 is crucial to Somerset’s economy and is of local, regional and national importance. It has been recognised for some time now that major work is needed in order to deal with the huge increases in traffic we have seen on the route over recent years and the time is right to take this forward.” He believes more sections of dual carriageway will help to speed up travelling times between the West Country and London and the South East.

May 2012 Removals & Storage


Industry News

Anglo Pacific receives visa boost


n January this year, enquiries for international removals company Anglo Pacific were up 45% on the equivalent period in 2011. When isolating the figures for Australia alone, this shot up to 60%. New legislation that will come into force as from 1 July 2012 to make it tougher to obtain permanent residency in Australia is believed to be responsible for this surge in interest. Jason Diggs, Sales Director for Anglo Pacific, explains, “whilst January always sparks a peak in traffic as the British public wallows in winter and post-Christmas blues, 2012 has been particularly unusual. The Australian dollar hasn’t weakened, the British housing market hasn’t strengthened and we’ve seen no mass advertising campaigns or migration events backed by the Australian Government. All fingers seem to point therefore at the biggest change to Australia’s skilled migration programme since the points

test was introduced 33 years ago: SkillSelect.” From 1 July, applicants will face an invitation-only visa system with no guarantee of permanent residency. And, it’s not just removals enquiries that were up in January; job registrations via the Anglo Pacific jobseeker service were up by 60% year-on-year.

Preparing for online VAT returns


ellers Accountants are reminding all VAT-registered businesses in the UK that they will now have to submit their VAT returns online, and also pay any VAT owed electronically. As of 1 April 2012, 1.9 million VAT registered firms will now use the online system for accounting periods beginning on or after 1 April 2012. Few businesses will be exempt from the switch. Examples include those subject to insolvency procedures and businesses managed by individuals whose religious beliefs prevent them from using a computer. Businesses submitting their VAT returns online will need to register and enrol for the HMRC service and will benefit from automated responses that their returns have been received and alerts when their next return is due. Individuals are legally responsible for paying any tax due and ensuring that HMRC receive all relevant information on time. A penalty ranging between £100 and £400 will be charged if a paper return is submitted, it is late, or if it is submitted with an error. For more information, contact Wellers Accountants on: Tel: 020 7630 6665 Email: Website:

Small firm confidence rises


mall businesses are looking to take on new workers in the coming months as confidence picks up after a quarter of shedding staff. New figures from the Federation of Small Businesses (FSB) show a net balance of 8.1% of small firms laid off staff in the 3 months to February – the highest figure since the survey began, in some cases partly due to rises in wages eating into 28.2% of firms’ margins. However, as business confidence in the economy has grown, many small firms anticipate a slight increase in sales in the coming months. And nearly a third (27.4%) of small businesses want to increase their investment plans which will also help to create new jobs – a net balance of 1.2% of small firms

is looking to take on new workers in the next 3 months, the highest level since Q2 2010. Overall the index, which surveyed more than 3,000 FSB members, shows confidence rising for the first time in a year, with more than half of those surveyed aiming to grow in the 12 months ahead. The survey shows considerable optimism about the scope for businesses’ expansion with a third of firms looking to increase capital investment plans. Fuel was identified by more than 60% of firms as a major cost driver, with upward cost pressures being seen from rent and labour costs too. More than 1 in 5 firms cites access to finance as a major barrier to growth, with 41% of loan applicants being refused.

Scheme to boost small business lending


he Chancellor, George Osborne, has launched the National Loan Guarantee Scheme (NLGS) to help smaller businesses (with an annual group turnover of up to £50m) access more affordable credit. The Government is providing up to £20bn of government guarantees on unsecured borrowing by banks, enabling them to borrow at a cheaper rate. Around £5bn in guarantees will be made available in the first tranche. Participating banks will pass on the entire benefit that they receive from the guarantees to smaller businesses across the UK through cheaper loans. Businesses that take out an NLGS loan will receive a discount of 1 percentage point compared to the interest rate that they would otherwise have received from that bank outside the scheme. 10 Removals & Storage May 2012

The Government is not guaranteeing individual loans to businesses and thus not taking on the credit risk of loans made under the scheme. The banks retain the credit risk and therefore their usual lending and credit parameters will apply. The banks currently participating in the scheme are: Barclays, Santander, Lloyds and RBS. Simon Walker, Director General of the Institute of Directors, warned that “these new, discounted loans will make it easier for smaller businesses to borrow and invest, but they are not a silver bullet. Those firms who are able to get loans will benefit from lower interest payments, but little will change for many who are having problems getting bank finance in the first place. Even those who could borrow under

this scheme need confidence, as well as available credit, in order to do so. Without sufficient confidence in the future, they won’t want to take on loans, even cheaper ones.”

Industry News

Government to double small company procurement The Government plans to double its spending on public sector contracts awarded to small and medium sized enterprises (SMEs), from £3bn to £6bn, it has announced.


he Government is on track to increase its contracts with SMEs from 6.5% to 13.7% by the end of the year. Francis Maude, Minister for the Cabinet Office, acknowledges that some of its previous promises to increase SME procurement had failed, saying:

“Governments may have been making positive noises about SMEs but they certainly weren’t buying from them.” The package of new measures is intended to drive faster growth and progress in opening up the goods and services industry to smaller companies, in turn improving the economy and saving money for taxpayers. The key measures include a new flexible approach to IT contracts; focusing on smaller and cheaper solutions with more firms, prompter payment and an extension of the investigative Mystery Shopper service which allows SMEs to complain about procurement procedures. There will also be greater transparency between Government and SME procurements, and Government contracts with larger private sector firms. “We are determined to shake up public buying so radically that there is no turning back to the old days of SMEs being shut out,” the Minister said.

Customs modernisation in Trinidad


s of 12 March, 2012 the Customs & Excise Division of Trinidad and Tobago has fully launched its new automated system ASYCUDA World, which means that all goods entering or leaving the country will be processed electronically. Tricia Mitchell of local movers A J Mauritzen & Company has contacted R&S to ensure that all BAR Members know that “all clients must provide an itemized list with individual cost for customs in Trinidad and Tobago, which should be emailed to us prior to the arrival of the shipment.” She explains: “we will also need the client to sign a Customs Declaration which will be provided electronically by A J Mauritzen & Co Ltd, which must be returned to us with the list of values for Customs.”

W&G turns 75 in Fiji BAR International Associate, Williams & Gosling Ltd (W&G), a leading removals company in the Pacific island of Fiji, has turned 75. It celebrated the occasion in style, with Fiji’s President, His Excellency Ratu Epeli Nailatikau officially opening the company’s new integrated logistics complex in Suva, Fiji.


&G has been in the household removals industry for over 35 years and handles over 80% of the corporate relocations into and out of Fiji. The formation of W&G Ltd goes back to the mid 1920′s when Captain Williams and Captain Gosling, who were at the time involved in pilotage services for the vessels entering the Fiji group of islands, got together and decided to form a partnership in Suva. This partnership was incorporated in October 1935 as a private liability company, predominantly engaged in stevedoring and pilotage services. Since then the company has grown, diversified and established itself as part of an international network of cooperating agents involved in freight forwarding, Household and Office Removals, Local and International Courier services and other businesses in the transport and logistics area. Dave Aidney, W&G’s Managing Director, told R&S that the company’s new complex is located 12 Removals & Storage May 2012

on 12 acres of industrial land, 7kms away from Suva Central. “It boasts two concrete tilt slab warehouses which are both 82m long by 23m deep with a high canopy roof,” he says. The company’s Household Removals business occupies two warehouses, Document Management uses one warehouse, and the Offwharf Container Freight Station occupies two warehouses whilst one warehouse is currently occupied by a tenant. In addition, a three-storey office complex fronts one of the warehouses whilst Transam Fiji, of which W&G is a major shareholder, operates an off wharf Container Depot covering five acres and designed to cater for 900 twentyfoot equivalent units. The complex offers W&G’s logistics clients a fully integrated service with most services being available on the one site. This also includes Fumigation & Pest Control Services offered through another W&G joint venture called WG / Genera Pacific Ltd plus a 60 tonne drive on

truck weighbridge platform scale. For more information, see or contact Dave Aidney on Tel: 679-3236350.

Williams & Gosling’s new Integrated Warehouse complex in Suva

Doing a delivery for the President of Fiji in to Government House

Industry News

New websites for Basil Fry & Co Make sure you take a look at Basil Fry & Co’s smart new website! Its new design facilitates easy navigation and much of the previous content has been updated and enhanced.


hile all the useful functions of the old website have been retained – including, importantly, the facility to raise marine certificates electronically – the new site is laid out so that it is more practical and interactive for its users. “Basically, it’s been ‘sexed up’,” jokes Greg Wildman, Director, Basil Fry & Co. “More seriously, the general look and feel of the site is now much less clunky and much easier to use. We’ve updated and expanded the range of documents and templates that BAR Members can use, and we’ve added a News section, as

well as information about our Removals Claims Service.” Portcullis Service As one of the three recognised service providers to the military for insurance cover, Basil Fry & Co will be launching their Portcullis Service this month on a dedicated website for members of the military to purchase insurance for their personal effects when moving. For more information, see

Crown Worldwide opens Cambodia library


rown Worldwide founder and Chairman Jim Thompson has inaugurated the Hazel Joyce Library in Cambodia. The library, located in the remote Pursat Province in the Phnom Kravanh district, is the result of Jim’s generous donation. The Hazel Joyce library is named after Jim’s sister in recognition of her charitable work. Nearly 3,000 people, including Jim’s sister and students from the adjacent Lech High School, attended the ceremony. In his speech at the inauguration ceremony, Jim expressed his wish that people would take advantage of the opportunities the library offered, and through reading and learning, education could lift people out of poverty. The library houses both English and Khmer books and also offers study areas with sets of tables and chairs. This philanthropic project supports Jim’s belief that education is crucial for the growth of Cambodia. The new library is Jim’s third philanthropic project in Cambodia. He said: “There are so many needs in the world, it’s overwhelming – but when you begin to focus, you can really do something of lasting value for people.”

Euro Group acquires APAK


uro Group International Movers Ltd, formerly known as Euro USA Shipping, has acquired APAK Removals & Storage Ltd of Dereham, Norfolk and also Sowerby Removals & Storage Ltd of King’s Lynn, Norfolk. The company will form a new branch under the retained administration team of Andrew and Annmarie Pearson. Euro Group says it is pleased to retain the employment of the remaining administration staff and operational crews. The new branch will operate directly under The Euro Group as APAK Relocations. “We envisage that with the guidance of The Euro Group management team we shall see APAK Relocation progress and develop both in the local residential moving market and within Europe,” Managing Director Tony Tickner says. Euro Group recently changed its name, to reflect its global reach. “We look at the European-North American trade lane as a core

activity of our business and it will remain our core focus. However with our continued expansion and development of new markets and services, it is essential that we focus as a group to maximize our traffic lanes, and open new doors across the Middle East, Asia Pacific and beyond,” Tony explained.

Contact EuroUSA Tel: 01638 515335 Email: Website:

Santa Fe Qatar General Manager Ravi Rajamani

Santa Fe opens in Qatar


anta Fe Group has opened a new Santa Fe Relocation Services office in Doha, Qatar. Santa Fe Relocation Services offers combined moving and relocation services throughout Qatar and the United Arab Emirates region. For more information, contact Kim Creutzburg, Managing Director, Middle East (UAE and Qatar), Santa Fe on Tel: +974-44101860 / 44101808 or see

May 2012 Removals & Storage 13

Industry News

At the heart of its operations: Reddaways Removals


eddaways Removals made a very important office move in early March when they relocated themselves from their original office of 30 years into their newly converted office building. The new office is located in the centre of the Reddaways Removals yard, and was officially opened by BAR President Reg Hackworthy and BAR Director General Stephen Vickers. Reddaways Removals Director, Geoff Clinch, told R&S that the converted office building “has had many uses in the past, from housing cattle and sheep, being the local football club changing room and most recently for storing packing materials.” By having the office centrally located within the Reddaways Removals yard, “it will allow us to create an environment which is welcoming for our customers and also creates a more efficient workplace for our staff,” he added. Mike Clinch, Reddaways Removals Director, says he sees the opening of the new office as “the start of a successful chapter for Reddaways.”

Pluscrates to supply Johnson Business Moves Pluscrates has been appointed sole supplier of crate rental services to business relocation specialist Johnson Business Moves (JBM). The partnership, which began in February, is expected to continue beyond 2017.

Nick Flaxman (r) secures the deal with Gareth Hilton of JBM

Directors Mike and Geoff Clinch cutting the ribbon with Reg Hackworthy and Stephen Vickers

The Reddaways team (L-R): Linda Clinch, Mike Clinch, Aron Ditchburn, Ben Woodhouse, Geoff Clinch, Joe Rice, Marion Clinch, Helena Williams

Moving in (L-R): Joe Rice, Aron Ditchburn, Mike Clinch, Linda Clinch, Geoff Clinch, Ben Woodhouse, Helena Williams

14 Removals & Storage May 2012


or JBM, which celebrates its 141st anniversary this year, the Pluscrates appointment is part of a quality initiative intended to bring continuous, planned improvements across its portfolio of services, which include commercial relocation, project management, IT and PC moves, asset recycling and archive records management. Pluscrates’ Regional Director, Nick Flaxman said, “JBM have always kept us on our toes and we don’t expect their declared commitment

now to change that. On the contrary, we are very proud to have gained the trust of JBM and will continue to deliver the levels of service they demand and make sure that their trust in us is rewarded in full.” JBM works with corporate clients across the UK from its offices in Manchester, Birmingham and London. Pluscrates will service the account from its distribution centres in Livingston, Manchester, Birmingham, London and Bristol.

Matt Purdie road train goes to Hebrides


Matt Purdie & Sons road train has become the largest ever vehicle to board the ferry to the Hebridean island of Raasay. The operation formed part of a large house removal all the way from Surrey, and took Matt Purdie & Sons of Kilmarnock seven days to complete in mid-February. Matt Purdie Kilmarnock is one of the three finalists for this year’s DMotY award.

Industry News

Anglo Pacific launches guarantee for trade shippers


nglo Pacific is launching a Money Back Guarantee for its trade shipping customers, which will come into effect on 1 May this year. Teresa Connolly, Anglo Pacific’s Trade Shipping Manager, explains that “in the unlikely event that the transit time from receipt of goods at our London depot to arrival at North American ports exceeds nine weeks, or 12 weeks for Australasian and other worldwide ports, we will commit to refunding all our groupage charges for receiving, handling and shipping plus customs clearance, delivery and unpacking. Naturally this guarantee will keep us on our toes but it sends out a strong message about Anglo Pacific’s confidence and commitment to deliver on time.” Whilst Anglo Pacific is unable to guarantee the transit time through customs, the company is experienced in prioritising trade groupage shipments to ensure their timely arrival at the destination port. The money back guarantee applies to any late delivery excluding those subject to force majeure or any other circumstances beyond Anglo Pacific’s control. For more information, contact Teresa and her team on Freephone 0800 707 6093 or see

Bishop’s Move extends deal with Reason Global Bishop’s Move has signed another exclusive 3-year deal with specialist insurance broker, Reason Global. The companies have enjoyed a successful working relationship since 2009 when Reason Global was appointed the sole insurance provider to the Bishop’s Move group.


he partnership will see Reason Global continue to implement its staff training programme on the sale of insurance, after previous training unlocked additional revenue for the company across both branch and area sites. There will also be collaboration with Bishop’s Move on claims reporting as the removals expert looks to reduce its claims costs and improve on risk management. Commenting on the deal, Al Bingle, Bishop’s Move Managing Director, said: ‘Since appointing Reason Global in 2009 we have enjoyed an excellent level of service, as well as some incredibly competitive premiums.

They’ve been a constant support – in contact on a daily basis to answer any insurance questions, clarifying policy covers, and discussing any issues or questions. Signing the 3-year partnership was an easy decision.” Ryan Squirrell, Reason Global Account Manager added: “It’s fantastic to see the commercial value our insurance sales training has delivered to Bishop’s Move. With more than a quarter-century’s staff expertise in the industry and a deep understanding of the commercial challenges facing clients, we feel perfectly placed to add even more value to their business over the coming years.”

Harrow Green re-fits Southend civic centre


arrow Green is working with Southend-on-Sea Borough Council to provide relocation services at the Civic Centre, undertaking a major reconfiguration, re-fit and enhancement programme. The planned works are aimed at enhancing the Civic Centre and enabling the interior space to be used as a more flexible working environment with greater occupancy, allowing other council buildings to be vacated. “We have successfully completed the first phase,” said Scott Poulton, Harrow Green’s Sales Manager responsible for project co-ordination. “We have a well-thought through plan to complete the project in October 2012.” Harrow Green will be responsible for the relocation of around 1,100 staff and effects, 1,500 linear metres of filing, along with furniture, safes and other equipment. Harrow Green will also handle the decommissioning and relocation of the Civic Centre IT.

Al Bingle (L), MD of Bishop’s Move and Ryan Squirrell, Reason Global Account Manager

Celebrity client for Richard Healey


ichard Healey Removals recently had the pleasure of helping the celebrated Scottish stage and screen actress, Barbara Rafferty, move homes. Barbara is most famous for her role of Ella Cotter in the long-running TV series, Rab C Nesbitt. She also played the role of Mrs Garrigan in the award winning movie, The Last King of Scotland alongside actors James McAvoy and Forest Whittaker. More recently she appeared in River City. The company says it was excited and honoured to be chosen by her and her husband, actor Sean Scanlan, to organise and project manage their move. The firm were especially pleased when she agreed to take part in their

promotional video, taking advantage of the talent at hand! Both Barbara Rafferty and Sean Scanlan were said to be extremely delighted with the high level of service and care with which the team handled their move.

May 2012 Removals & Storage 15

Industry News

Britannia Anchor Removals sponsor youth team

The new Boothstown Lions U9s Junior football team


s part of their commitment to the local community, Britannia Anchor Removals has sponsored the new Boothstown Lions U9s Junior football team kit. Chris Smallwood, Managing Director of the company, believes that even in these difficult trading times, it is crucial to support the local community. “Personally I am delighted that my company is able to support the team I manage and I know that people appreciate the time and effort as well as the money we have put into the team,” he said. Boothstown Lions currently lie just below

the half way line in the City of Salford league and Chris says they are developing well.

GB Liners’ new Swiss service


n response to customer demand, GB Liners have launched a new twice weekly service to and from Switzerland. Working in conjunction with their Swiss partners, Packimpex, vehicles will depart from GB Liners’ West London Warehouse on Mondays and Wednesdays arriving at Packimpex’s facilities in Freiburg on Wednesday and Friday respectively. From arrival at Freiburg, delivery will be made within two working days. The service also runs in reverse with vehicles leaving Freiburg on Mondays and Wednesdays and arriving at London on Wednesdays and Fridays. GB Liners are also offering a guaranteed delivery time from arrival at London to most UK destinations. Thomas Hare at GB Liners is in charge of the new service and he says that he sees a lot of potential for a guaranteed, timetabled part load service. Eventually, the service will be extended to cover Southern Germany and possibly further afield, depending on customer demand. He says, “I see a great future in a point-topoint service using local knowledge and skills with partners at each end for origin or delivery services.” The Swiss service, of course, is in addition to GB Liners’ existing groupage services to Dubai, Cyprus and India.

TV stardom ahead Make sure you watch the Britannia Anchor Removals team on television show, You Deserve This House, in June on Channel 4. The daytime series is based on presenter Amanda Lamb and a team of volunteers completing the secret makeover of the homes of community heroes. Britannia’s team of Anthony Wynn and Gary Cox will be seen by a nationwide audience!

Red Recruit’s RBA cycle ride 17 May


n Thursday 17 May Red Recruit’s consultants will be cycling 26 miles from Watford to Windsor in aid of The Removers Benevolent Association (RBA). The team will leave BAR HQ (Tangent House, 62 Exchange Road, WD18 0TG) at 12:30pm. Matt Purdie, Chairman of the RBA, will be one of this year’s hard pedalling cyclists. Last year Red Recruit’s

Charity Cycle Ride raised over £1,000 for the RBA and this year they are hoping to do even better! Please get in touch with the Red Recruit team on 01621 840600 if you want to take part.

Correction: Ingrams Removers and Storers Apologies to Ingrams Removers and Storers! Their fabulous Mercedes vehicle which appeared in both the April 1992 and 2012 issues of R&S is of course 20 years old, not 10 years as we incorrectly said in our headline in the April 2012 issue. Since the van is in just as good shape 20 years on to when it first appeared in R&S, we look forward to reporting on its progress, jobs and journeys in 5 years’ time. 16 Removals & Storage May 2012

Industry News

Housing market still choppy House prices continued to be volatile in the first quarter of 2012. Encouraging data in January and February seems to have been partly prompted by the end of a stamp duty holiday in March, with buyers anticipating their property purchases to escape the higher rate. The underlying picture of continued uncertainty in housing prices seems set to persist for some time.


ationwide reported that house prices fell by 1 per cent in March. The price of a typical home is now £163,327, 0.9 per cent lower than in March 2011. This was the first year-on-year decline in six months. Chief economist Robert Gardner said “a slowdown was to be expected, given the imminent expiry of the stamp duty holiday, which had provided a temporary boost to house prices in early 2012 as buyers brought forward purchases that would otherwise have taken place later in the year.” The removal of the stamp duty holiday for first time buyers purchasing a property up to the value of £250,000 was confirmed in the Budget. Nationwide added that the introduction of a 7 per cent stamp duty threshold on properties purchased for over £2 million is “likely to have a dampening effect on activity, albeit a modest one, given the relatively small number of transactions involving properties over £2 million. In 2010 there were 4,000 such transactions, accounting for just 0.5% of total residential property transactions in the UK.” Figures from the Land Registry for February record an annual price decrease of 0.6 per cent which takes the average property value in England and Wales to £161,588. The monthly change from January to February was an increase of 0.1 per cent. The region in England and Wales which experienced the highest increase in its average property value over the last 12 months is London with a movement of 4.2 per cent. Wales experienced the greatest monthly rise with a movement of 2.0 per cent. The North West experienced the greatest annual price fall with a decrease of 3.5 per cent. The North East saw the most significant monthly price fall with a decrease of 2.6 per cent. The most up-to-date figures available show that, during December 2011, the number of completed house sales in England and Wales increased by 8 per cent to 61,470 compared to 56,875 in December 2010. The number of properties sold in England and Wales for over £1 million in December 2011 decreased by 13 per cent to 488 from 559 in December 2010. Halifax said that on a monthly basis, house prices increased by 2.2 per cent in March. This followed February’s 0.4 per cent fall as prices continue to fluctuate month-to-month as transactions levels remain historically low. Prices in the first three months of 2012 were 0.6 per cent lower than in the same period last year. This was the smallest fall in prices on this measure of the annual rate since October 2010 (+1.2 per cent). The UK average price in March 2012, at £163,803, was almost identical to that

18 Removals & Storage May 2012

in July 2011 (£163,765). Housing economist Martin Ellis said “We continue to expect little overall movement in prices this year provided that the UK economy does not suffer a pronounced weakening.” Figures from Communities and Local Government (CLG) for January show that UK house prices increased by 0.2 per cent over the year and decreased by 0.7 per cent over the month. The average mix-adjusted UK house price was £206,523. Average house prices increased by 0.2 per cent over the quarter to January, compared to an increase of 0.6 per cent over the quarter to October. Average prices decreased during the year in three UK countries; Wales (-0.5 per cent), Scotland (-1.7 per cent) and Northern Ireland (-7.6 per cent). However, there was an increase of 0.4 per cent in average house prices in England. Price change by region

The National Association of Estate Agents report for February showed an increase in the number of sales made at member branches across the UK. While there was some regional fluctuation, an average 7 sales were recorded per branch for the month, up from 6 in January and the highest figure since October 2011 (average of 8 sales). NAEA agents cited the imminent end of the Stamp Duty holiday for properties under £250,000 as a key reason for continued buyer interest from this section of the market. Demand for property also rose during February. On average, the number of house-hunters registering with an agent increased from 260 in January to 293 in February. Compared with year-on-year data, buyer interest is considerably higher than in February 2011, when just 268 house-hunters registered.

Source: Land Registry

BAR News

New BAR Affiliate: DKV BAR has appointed a new Affiliate, DKV. Valerie Bamping and Neil White of DKV will be present at the BAR Annual Conference at Royal Windsor later this month.


or over 75 years, DKV Euro Service has been the leading service provider to the goods and passenger transport sector. Through the DKV Card and additional services the company offers its customers a range of products geared to day-to-day transport operations and designed to optimise the fleet management process. The aim is to help its customers avoid delays, take advantage of price benefits and operate in a more efficient manner. With more than 54,000 service stations DKV has the largest and most

comprehensive supply network in the sector. “We will be proud to introduce ourselves as a new BAR Affiliate member and meet you during the BAR Conference at Royal Windsor in May, for us a real “New Focus!” says Valerie Bamping, DKV Sales Manager. “We consider this a great opportunity to personally discuss with BAR Members their requirements in order to offer a customized package. Fuel, toll, VAT reclaim, excise duty refund and cost management: these are examples of what we can offer you with DKV as your partner.” You drive, we care! • Over 35,000 filling stations across 42 countries, including UK and Ireland • Toll solutions for all European countries • VAT and Fuel Duty refund services • Dedicated Account Manager and Administration Assistant • Breakdown services and 24 hour helpdesk • On Line services for Route Planning, Station Finding, e-reporting, Tachomanager etc. • 78 years of experience. (85,000 customers with 1.6m cards)

DKV Sales Manager Neil White confirms that he and Valerie will be at the Conference in the exhibition area. “We will be happy to answer any questions and arrange appointments to discuss your individual requirements.”

Display of the BAR/OFT badge BAR Members can display the BAR/OFT badge with OR without their BAR membership number, provided it is in the correct place.


learly by displaying the BAR/OFT badge together with the BAR National & European Group ‘Member hat’ logo, Members can take advantage of branding their marketing materials (including websites) to set themselves apart from other removal companies. The badge and logo also raises the

profile of BAR which will in turn increase public awareness of the Association and its objectives. To download the logos, go to the MyBAR section of where you will also find downloadable guidelines and toolkit documents on how to correctly display the

BAR/OFT badge. BAR has republished information on how to correctly display the BAR/OFT badge - make sure you take a look at the BAR notices on the opposite page. For more information, please contact

Kent movers help local hospice


he recent BAR Kent Area meeting took on a different set up with BAR Members visiting a local hospice charity in Kent instead. Local BAR Members decided to meet with Pilgrims Hospice which provides specialist palliative care to people in East Kent to discuss their ideas to help with the collection of furniture, books, clothing and toys to be sold in the Hospice’s shops across Kent. Tom Bourne, Area Secretary explained to R&S that the local removals and storage 22 Removals & Storage May 2012

companies have been giving collection boxes to their clients before their move so that the client can donate items to the hospice. On move day, the mover returns these boxes to the warehouse for later collection by the hospice to sell. Berin Riley at Move-it Channelmoving said: “We also find people have items of good quality furniture they no longer need and so we refer them directly to Pilgrims Hospice and their team who will come and collect large and heavy items for sale in their furniture stores.”

Berin Riley, Move-it Channelmoving (left) and Steve Auty, Pilgrims Hospices.

BAR News

New Met debates hot topics At the recent New Metropolitan Area annual meeting, BAR Members in the London area took the opportunity to share their industry experience in debates on important topics affecting their business and the future of the removals industry.


n his keynote speech on “What I Know Now That I Didn’t Know Then!” Ian Studd, BAR Vice-President, looked at the evolution of the industry over the past five years since he has been on the BAR Board, and gave an overview of the interests and concerns that BAR Members have conveyed to him since he became BAR Vice-President two years ago. He spoke of a “change of feel” in the management of BAR and followed with observations which included: the need to improve communication channels with Members; how to engage with the “silent majority”; the role of directly elected Members of the Board; the need to embrace social networking; effective and targeted marketing; training and support for Area officers, and the prospects for the movers’ apprenticeship scheme. Ian skilfully brought the 60 participants at the meeting up to date with the current debate on new BAR Membership criteria. There was a constructive and lively debate on the criteria, inevitably with reference to previous debates relating to the referendum on standards. A number of strong views were expressed as to ways in which the BAR badge could be made to mean more. There was a clear consensus that standards should be strengthened, imposed and enforced. Ian took note of the varying positions and views that were aired at the meeting so that these can be fed back to the Board prior to the adoption debate at the Conference in May. Caroline Suard, BAR Marketing Manager, presented BAR’s ambitious new approach to raising the profile of the Association and its Members. She also updated BAR Members on information relating to the London 2012 OIympic and Paralympic Games, with detailed

Discussing Training & Apprenticeships in the industry (L to R): Paul Fox of Fox Moving and Storage (BAR President 2004/05), Ian Studd, (BAR Vice President) and Matt Faizey (BAR Directly Elected Director).

maps and routes. For more information, see the Olympics section of the BAR website. Chris Waymouth, Chief Executive of QSS Ltd, set out the benefits for removals companies of having the Overseas Moving Standard BS 8564:2011 and the simple steps for applying for the standard. Chris informed the New Met Area participants that QSS’s seven auditors are all highly experienced in the industry. As Chris said, “we’re here to help, not to score points!” The Big New Met Debate The final session of the day took the form of a debate with a panel – Ian Studd, (BAR Vice President), Paul Fox of Fox Moving and Storage (BAR President 2004/05) and Matt Faizey of M&G Transport (Directly Elected BAR Director) – to discuss Training & Apprenticeships in the industry. Bob Tree of Basil Fry acted as chairman/presenter and meeting participants talked frankly about the

problems of training staff who subsequently leave, the poor perception of the industry, problems of recruitment and ageing staff and the need to demonstrate at schools’ level the possibility of a career in logistics. Plenty of useful suggestions were shared on how to motivate staff beyond the simple issue of pay, and the importance of training in raising the self-esteem and confidence of employees. The meeting was sponsored by Wellers, Basil Fry & Co, and Red Recruit and Referenceline. Proceeds of a raffle at the meeting were donated to the Removers Benevolent Association BA, and a hamper of goodies was generously donated by Red Recruit. The New Met Area also held an annual general meeting where it was agreed to expand the Committee, preferably adding someone with IT skills. The next meeting will be on Thursday, 21 June 2012 at ICM Gerson Ltd, Potters Bar.

It’s your magazine! If you have any news or comments about your business, the economy, and the industry in general, please send in your information, letters or articles. We have now been running R&S Magazine for just over one year and we know some of you, but not all of you! Please let us know if you are not receiving and want to receive our monthly email reminders for submitting ideas, news, comments and events to include in future issues of the magazine, and the deadlines for submissions.

While we cannot promise to publish all your news and information, it does help if submissions are received within the copy deadlines. Please also send us your feedback on the content of the magazine and your ideas for new regular sections or other improvements made.

Looking forward to hearing from you soon. The Editorial Team at R&S E: T: 020 3235 1806 24 Removals & Storage May 2012

The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended support across every aspect of their business. This is a development of our highly successful Insurance Broker Panel scheme whereby BAR members receive unlimited support, guidance and advice from qualified specialist companies within the UK. We are constantly

looking at ways to support our members’ businesses; therefore, if this initiative proves to be a success, we will develop the Professional Advisers Panel even further into other relevant areas such as Health & Safety and Environmental services.

For any FREE* independent insurance, financial or legal advice, please contact a BAR Professional Adviser partner.

Insurance Basil Fry & Co Ltd

Reason Global Insurance

Tel: 01372 385 985 Email: Website:

Tel: 01273 739961 Email: Website:




Backhouse Jones Solicitors

Tel: 0207 630 6665 Email: Website:

Tel: 01254 828 300 Email: Website:

in association with

BAR News

Domestic Mover of the Year 2012


ongratulations to the following BAR Member companies who have successfully qualified as finalists for the Domestic Mover of the Year 2012. • Matt Purdie & Sons Ltd , Bathgate • Matt Purdie & Sons Ltd, Kilmarnock • M.J.Christophers & Son Certificate of Merit Well done to the following companies who will be presented with a Certificate of Merit: • Andrews of Kent International Removals & Storage • Britannia Anchor Removals Ltd • Maidman’s Removals & Storage • Reddaways Removals Ltd • Richard Healey Removals Ltd Who will become the next Domestic Mover of the Year? Find out at the BAR Conference on Saturday 19th May 2012 where the winner will be announced. Good Luck to all of this year’s DMOTY finalists! Donation of a prize:

26 Removals & Storage May 2012

M.J. Christophers and Sons




. J. Christophers and Son is a family owned firm in its third generation located on the north coast of picturesque Cornwall. The company offers a wide range of services, primarily domestic removals and storage within the UK, European and Overseas removals, using its purpose-built fleet of vehicles from two containerised warehouses. With its South Western location we offer trade assistance to fellow BAR Members. M.J.Christophers is extremely proud to have held the European Standard for Household Furniture Removals (BS EN 12522) since 1999, shortly after the standard was introduced. Its long-standing staff are loyal, dedicated and committed to providing a high quality service from enquiries through to completed removals. The company continuously strives to maintain and improve standards, and provides a personal and professional service every time, which is reflected through comments in its quality questionnaires, being DMotY Finalists last year and the accolade of being a Finalist again this year. Location: Newquay, Cornwall Principals: Mike Christopher (Senior) Mike Christopher (Junior) Lynette Christopher Employees: 10 Number of Vehicles: 6 Size of warehouse(s): 10,000 ft2

Matt Purdie & Sons Ltd, Kilmarnock




ilmarnock Removals International was started in 1976 by Lynda and Bill Kerr, long-time BAR Members and avid supporters of the association. Since joining Matt Purdie & Sons Ltd in 2009 when Lynda and Bill retired, the company has added two vehicles to their fleet, increased the number of operations staff by 40 per cent and brought staff training into line with the other Matt Purdie & Sons branches.Over the last three years, Matt Purdie & Sons, Kilmarnock trading as Kilmarnock Removals International has also obtained three quality standards, BS EN 12522, BS EN 15696 and BS EN 14873. Director Matt Campbell says “we are delighted to be Finalists this year. Being in the final three is just reward for the hard work and dedication and professional standards shown by our staff in the last 12 months.” Some of the staff have been with the team for nearly 25 years.

Location: Principal: Employees: No. of vehicles: Warehouse size:

Kilmarnock, East Ayrshire Matt Campbell 11 5 14,000 ft2

BAR News

Matt Purdie & Sons Ltd, Bathgate




att Purdie & Sons Ltd, Bathgate is proud to have reached the final of DMotY, the most prestigious award within the removals industry. As Central Scotland’s largest removal company, Matt Purdie & Sons offers a complete range of removal services including UK domestic removals and storage, European and Overseas removals. It is the only British company to have achieved all five industry related British (BS) and European (EN) Standards in all aspects of moving services, including the Kitemark, and is inspected and audited independently on an annual basis. The company is striving to become more environmentally conscious and is currently working to the Environmental Management Standard (ISO 14001), due to be audited later in May. Company owner Matt Purdie says “to reach the final three times in four years is a huge accolade for the Bathgate branch. The increased staff morale and percentage of enquiries converted are directly attributed to DMOTY, the most prestigious award in our industry.” Location: Principals: Employees: No. of vehicles: Warehouse size:

Blackburn, West Lothian Matt Purdie Archie Purdie Audrey Smillie Neil Purdie 34 15 45,000 ft2

May 2012 Removals & Storage 27

BAR News

Young Movers

Young Movers go Safari! The BAR Young Movers met for lunch at Woburn Safari Park recently.


hey heard an eye-opening and informative presentation from BAR Director of Marketing, Caroline Suard about cost effective marketing solutions and best practices. Caroline’s presentation caught the imagination of the Young Movers; she talked about how to use free marketing tools to the best effect, gave tips on website optimisation and how to analyse your website information and statistics. She also talked about how businesses are now using social media and how BAR Members can benefit from the corporate alliances she has created. After this, the Young Movers went on a wild foot safari where they saw animals such as lemurs, monkeys, giant turtles, penguins, sealions and lynxes. Some then went around the Safari Park in their cars to see the larger animals, and they spotted ostriches, elephants, lions, tigers, zebra, camels and some very cheeky monkeys! Of course, the Young Movers continued their networking in the evening with a nice meal together, a glass or two and some pretty energetic dance moves!

28 Removals & Storage May 2012

BAR News

Industry Statistics: Q1 2011-12


hile the latest BAR survey statistics (covering the first three months of 2012) show some reasons to be cheerful, the market remains a tough one and companies are still retrenching or taking a cautious approach to investment. Q1 2012 saw a modest growth in the number of moves within the UK, with an incraese of apprximatley 4 per cent on Q1 2011. This trend is confirmed by new BAR Member Sam Pope of Alexanders Removals & Storage Ltd, who took part in the survey. “There’s definitely growth between the previous year and this year as if the first stages of recovery may be taking place within the economy” said Sam. “So it is looking quite hopeful from our perspective. There wasn’t enormous growth but still nice steady growth, so we are pleased.” The number of staff employed held steady in Q1 2012, with a decrease of just 0.08 per cent, a sign perhaps that while there are some green shoots visible in the economy, firms are taking a cautious approach to costs. This approach is reflected also in the figures for vehicles in use over the quarter, which show an overall decrease

of nearly 1 per cent. Moves to European countries in Q1 2012 showed a good deal of fluctuation, recording a 29 per cent increase in January, a 16 per cent increase in February and an 18 per cent decrease in March. The top European removal destination for Q1 2011 was France followed by Spain and then Switzerland. The top European removal destination for Q1 2012 was Spain followed by Germany and then France and Switzerland. Moves to non-European countries continued to decline in 2012, with a year to date decrease of 10 per cent in Q1, reflecting the fact that while the statistics show there are reasons to be cheerful for some, the market overall is still in a fragile condition. “At this moment in time business is very tough in the removal industry,” Tony Allen, of EasyMove (Bristol) told R&S. “We are doing our utmost to secure any work that is available.” The top Overseas (non-European) removal destination for Q1 2011 was Australia followed by USA and then New Zealand. The top Overseas (non-European) removal destination

Figure 1: Moves within the UK

For more information, please contact the Commercial Department: or call 01923 699 483

2012 compared to 2011 by month

3.00% Jan 6.28%


YTD 3.86% Mar 2.32%

1.00% 0.00%






Figure 2: Moves to European countries


YTD 4.17%

10.00% 0.00%

Mar -17.86%



Figure 3: Moves to Overseas (non-European countries) 2012 compared to 2011 by month


Mar -3.03% YTD -10.00%

-15.00% Jan -22.22%


30 Removals & Storage May 2012

Mar 0.00% YTD -0.96%




Feb 0.00%



Feb -8.06%

2012 compared to 2011 by month




Jan -3.52%


Feb 16.22%


YTD -0.88%

Figure 5: Vehicles in use

2012 compared to 2011 by month


Mar 2.28%



Jan 28.57%

Feb 1.34%

2.00% Feb 3.04%



There will be a new approach to presenting industry statistics. Full details to follow soon.

Figure 4: Staff Employed



BAR would like to thank those Members who have participated in the Industry Surveys.

2012 compared to 2011 by month

7.00% 6.00%

for Q1 2012 was USA followed by Australia and then New Zealand.

Jan -2.59%

BAR News

May 2012 Removals & Storage 31

BAR News

BAR at the European Parliament A select group of BAR Members travelled to Strasbourg in March for an interesting and informative visit of the European Parliament. The BAR team was well looked after by Mike Nattrass, a UK Independence Party MEP who is a guest speaker at the BAR Annual Conference later this month. The event was an excellent opportunity for learning more about Europe and building closer ties with other Members.


welve times a year the European Parliament, which carries out most of its everyday work in Brussels, meets in its official seat, the medieval French city of Strasbourg. This historic town, which over the course of the centuries has been fought over and governed by both French and Germans, has become a symbol of European unity and reconciliation and is home to countless European institutions. At the invitation of Member of European Parliament Mike Nattrass, a small group of BAR Members visited the city for the March sitting of the Parliament. “It was a fantastic trip – an excellent mix of business and pleasure,” Brian Maidman, Managing Director of Maidmans, says. “It was very interesting to see how we can get the ears of MEPs and make our case heard as BAR Members if we approach the European institutions in the right, structured way. It was a real eye-opener.” The organisation of the BAR expedition was pitch-perfect, with no problems encountered on the high speed rail line from London to Paris Gare du Nord and a smooth transfer to the Gare de l’Est. It was then on to another high speed train to Strasbourg and to an excellent hotel in the city centre and a dinner on the first night of local delicacies and beers. The following morning, Mike Nattrass invited the team into the public gallery of the European Parliament, where they could listen to a debate on the Greek bailout, before a Maltese civil servant gave an extensive and informative overview of how the various European institutions work together. “I found the talk very helpful and useful,” John Luxford, Managing Director of Luxfords of Weybridge told R&S. “It

The European Parliament •

The Parliament is one of the EU’s main law-making institutions, along with the Council of the European Union, which represents national governments.

• O  ne of the Parliament’s main roles is to scrutinise other EU institutions, particularly the European Commission, to make sure they are working democratically • T  he first direct elections to the European Parliament took place in 1979. The current MEPs were elected in 2009 and will serve until 2014.

32 Removals & Storage May 2012

explained very well how the system works, why it matters, and put it all into perspective.” “We hear a lot in the British press about some of the more unhelpful EU laws,” according to John, “and it’s easy to be anti-Europe and blame Europe for legislation. But most of the laws actually make sense, and the transport laws that affect removal companies seem fair enough and common sense. It’s important for us that there is Europe-wide legislation and that the general rules are the same. While Mike Nattrass didn’t necessarily convert us all to UKIP – he’s an entertaining guy and a great host, and we’re very grateful for his time and company!” The BAR Members were also able to see some other European institutions on a trip through Strasbourg’s historic canals in the afternoon, including the Council of Europe, which is a different and older organisation than the European Union, and was founded in 1949 on the inspiration of Winston Churchill. The Council, which now has 47 member states,

established the European Court of Human Rights, which is also based in Strasbourg. “The river trip was fascinating,” Brian told R&S. “In addition to all the European political activities, Strasbourg has an interesting (and at times gruesome) history and is full of medieval architecture. I would definitely return.” During the journey, one of the topics the group discussed was the possibility of BAR organising study groups to Europe, perhaps under the auspices of the Young Movers, to visit other removal and self-storage companies with stateof-the-art facilities, for example in France, Belgium and the Netherlands. According to John, “Study tours are an excellent opportunity not only to find out how other companies do things abroad, but also to talk to other Members and network.” Brian agrees: “The Strasbourg trip was so well organised by Tracy Britten of BAR and so interesting that we think a similar study tour could be of real value to other BAR Members.”

• F  ollowing the Lisbon Treaty signed in 2007, the Parliament has much more power to influence European legislation. • T  he Parliament budget funds the running of an institution with 736 Members and 23 official working languages. The 2011, the Parliament’s budget amounted to EUR 1.686bn. • The UK has chaired the Council of Europe since November 2011 and is due to pass on the chairmanship to Albania on 14 May 2012. • T  he UK will next hold the Presidency of the EU in 2017.

Keynote Speech Don’t miss Mike Nattrass’ keynote speech at the BAR Annual Conference on Saturday 19th May. Mike is likely to be an interesting speaker who will challenge our thoughts on how the EU functions. There is still time to register: see

BAR BAR Services News

BAR Services at the BAR Conference in Windsor BAR Services are looking forward to attending this year’s BAR conference at the Royal Windsor Hotel, 17-19 May. General Manager, Miranda Hyder, feels it is a great opportunity for the company to interact and meet with their customers face to face and discuss the service they provide in a more relaxed environment.

The conference has always been a very positive experience for BAR Services. We get to talk to our customers about what they really want, whether that is new services, new products or simply just advice,” comments Miranda. “We don’t want to be the anonymous voice at the end of of the phone, we want our customers to know who we are as we feel this helps build and improve our working relationships.” The company has attended the BAR conference since BAR Services began in the 1970s and any regular conference goers will know Miranda and Ali from many of these events. This year they will also be joined by their new Account Manager, Tim Oliver. No doubt, many of you will already have had a visit from Tim but for those of you who haven’t, this is the ideal time to discuss with him any packaging issues you may have or to book an appointment. The conference stand is the ideal place for you to talk to the team and see what new products are now available. This year BAR have also provided all suppliers attending the conference with a fifteen minute showcase to be able to provide further information on any new and innovative products that will be of interest to the removal industry. BAR Services will be showcasing its revolutionary new RB flute cartons. As you will already no doubt know, BAR Services has

recently launched a new range of corrugated cases that are manufactured using RB-flute. RB-flute is a new type of corrugated fluting that is smaller, flatter and closer together than BC flute so consequently, it has major benefits to the removal industry. The specially designed shape and pitch of the flute means more corrugated can be loaded on to a pallet. This leads to fewer deliveries to handle therefore savings in logistics and less storage space requirements. These factors lead to a reduction in its cost. With orders already in excess of 100,000, the product has been well received and BAR Services has found feedback to be very encouraging. They will be talking in detail about the benefits of this product at the BAR Services show case on Friday 18 May at 4.25pm, so please feel free to join them and be able to see a sample of this corrugated board. BAR Services know you will have a busy few

days attending workshops, discussions, not to mention the evenings’ entertainment, but don’t forget to visit the team if you are attending. Miranda, Ali and Tim will look forward to seeing Members at the conference, to both meet their new customers and to catch up with existing ones.


BULK PURCHASING OFFER — RB FLUTE CARTONS STANDARD BAR PRINT As launched in April’s R&S, the design of the RB flute allows more cartons per pallet leading to less transport and storage costs therefore reduced prices.

BAR Services Moorhall Sandhawes Lane East Grinstead West Sussex RH19 3NR Tel: 01342 870087 Email:

Pack 2s — £0.84 each Pack 6s — £0.59 each Order 1,000 of either size cartons before 23rd May 2012 to benefit from these prices. * Prices are subject to VAT. Orders must be placed by 5pm on the 23rd May 2012. A total bulk order of 10,000 per size must be achieved by the members to qualify for this price.

May 2012 Removals & Storage 33

BAR Olympics NewsMonitor

>> Olympics monitor This regular section of R&S is designed to help Members prepare for the transport challenges that we face this Summer as the UK hosts the largest sporting event in its history.

Olympic parking fines scrapped


he transport industry has welcomed the decision by Mayor of London, Boris Johnson (pictured), not to increase parking fines to £200 during the Olympics. John Mitchell, Managing Director of Pluscrates who spoke out against the plans in the February 2012 issue of R&S said: “the challenges facing vehicle operators in the capital during the London Olympics are going to be difficult enough without the added burden of increased fines. This U turn is a triumph of common sense over financial opportunism.” The Freight Transport Association said that the Olympics and Paralympics are likely to see commercial vehicle operators attract more Penalty Charge Notices as they try to feed greater demand for goods against a backdrop of severe road restrictions. “A higher PCN level would have penalised those companies who unfairly attract PCNs in the course of keeping London’s high streets well stocked; a function that is of even greater importance when London plays host to the world’s greatest event this summer,” FTA said. The cost of PCNs issued to trucks and vans in London has been rising steadily and has increased by 30% in just two-and-a-half years. Natalie Chapman, FTA’s Head of Policy for London, said “while the number of tickets issued to our members rose by 30%, London Councils’ data shows the number of PCNs

36 Removals & Storage May 2012

Plans unveiled for transport legacy of Games

L issued to all road users, including motorists, actually reduced over the same period. This suggests there is a need for commercial vehicle operators to improve their understanding of how certain ‘parking’ restrictions apply. As well as training drivers and identifying PCN ‘hotspots’, a welltargeted and intelligent approach to appealing unfair PCNs could save some companies hundreds of thousands of pounds a year.” As well as providing great opportunities, this summer is going to pose an enormous challenge for the logistics sector in London – the last thing it needs are further financial burdens. Today’s decision by the Mayor will go a long way to stop the spiralling costs of delivering to businesses and residents in London during the Games.”

ooking beyond the Games, the Mayor of London and Transport for London (TfL) have published a joint plan to ensure that the 2012 Games leave a permanent transport legacy. The Mayor said Londoners are already reaping the benefits of £6.5bn investment on transport improvements, which have delivered improvements to Tube, Docklands Light Railway (DLR), rail and cycling infrastructure. TfL said there is a huge opportunity for businesses and organisations to gather valuable information from Games’ time activity, such as flexible patterns of staff travel and changes to freight and servicing. To maximise these potential benefits, TfL has committed to work with its partners on a wide range of initiatives, including: • Working with the boroughs on the East London Sub-Regional Transport Plan, which takes into account the huge growth in jobs and population expected for the area after the Games • Ensuring that there are legacy benefits from the work done before and during Games time to improve travel information and traffic management techniques, as well as more flexible patterns of work, such as working from home • Continuing to use London’s rivers for transporting freight and people • Committing to greater promotion of cycling for children The report also identifies further potential transport infrastructure improvements necessary to deliver a longer-term economic transformation in the 6 host boroughs, reversing decades of deprivation and poverty. Continued investment in transport is seen as one of the measures necessary to reverse this and help regenerate these areas.

BAR Olympics NewsMonitor

>> Olympics monitor

Preparing for the road events


oad closure timings have now been published, along with information on temporary road closures and parking restrictions, for the London 2012 Games’ road cycling, triathlon, marathon and race walking events. The London 2012 Games road events will take place on routes passing through Westminster, City of London, Kensington & Chelsea, Hammersmith & Fulham, Kingston upon Thames, Wandsworth and Richmond upon Thames as well as Surrey. As a result, the local areas will be much busier than usual. Road events in London will take place on 7 of the 16 days of the Olympic Games and on 1 day of the Paralympic Games.To ensure the safety of athletes and spectators, road races need to take place on secure roads, and closures and parking restrictions will be put in place on the days of the competitions. These will be managed to keep disruption to a minimum and all roads will be opened safely as quickly as possible after the events have finished. After the events, barriers will need to be removed, road signs, traffic lights and islands reinstated, roads thoroughly cleaned and crowds dispersed before roads can be reopened safely. The majority of road events will be held at weekends and some competitions will only take place for a few hours beginning in the morning. Where possible, roads will be reopened and restrictions lifted by the late afternoon or early evening. No roads will be closed overnight

Operators’ guide available

T apart from the roads needed to build the Cycle Time Trial venue at Hampton Court Palace. For more information, see the Olympics section of the BAR website and www. for details and advice on routes. Drivers are advised to avoid the areas on competition days, but if journeys are absolutely necessary they should use all of the information provided by TfL to plan their route carefully and leave additional time for journeys. Along one section of the Olympic Route Network, the Euston Road, City Road and Commercial Street, some bus stops and pedestrian crossings will be suspended, with some banned right turns on event days. ORN on Road Event days will be in operation on 28 and 29 July, and 1, 4, 5, 7, 11, 12 August for the Olympics and on 9 September for the Paralympics.

ransport for London has made available an online guide for freight operators to help them prepare for the challenges of summer 2012. This guide has been written to provide both businesses and freight operators with information on a range of freight solutions, which TfL has developed to help overcome the challenges and take full advantage of the opportunities available during the Games. While the restrictions will clearly not affect everyone, the solutions in the guide are designed to help operators reduce, re-time, re-route or revise deliveries, collections or servicing activity. The guide is available online at operators-guide-2012.pdf

Out-of-hours deliveries


s mentioned in the February 2012 issue of R&S, TfL has also developed a code of practice for out-of-hours delivery and servicing during the Games. This is designed to provide businesses and delivery companies with simple, practical guidance on how to minimise noise from night-time deliveries. For more information visit

Web Banner Offer Advertise in 5 or more issues of Removals & Storage magazine and get a free static banner on the BAR website with a direct link to your own website.

Call Sandra on 0117 957 5400 for details

38 Removals & Storage May 2012

Overseas Group News OVERSEAS REMOVER Advance Payment Guaranteed

Overseas Skills training courses The Overseas Group will provide full funding for one place per company for the BARTS Overseas Skills training courses. These courses will take place over three days on: 14-16 May, 21-23 August and 13-15 November To book additional places, the cost is £499 plus VAT. For more information, please contact Loren Webster of BAR Training Services on T: +44 (0)1923 699 484 or E:

ICM Gerson to host BAR New Met meeting


n 21 June 2012, ICM Gerson will be hosting an evening BAR New Metropolitan area meeting at its new premises in Potters Bar. Niall Mackay, ICM Gerson Managing Director, told R&S: “We have put a lot into BAR over the years, both on committees and in providing trainers, and we have got a lot out of the organisation too in terms of knowledge and training, the development of the MTC, and the support and friendship of other

Members. We are very much looking forward to supporting the Association on that evening and it will be a good chance for Members who haven’t visited our new premises to come and see us.” For more information about ICM Gerson’s new premises, see the July issue of R&S! For more information about the New Met area meeting, see the BAR Areas section in trade/mybar/.

May 2012 Removals & Storage 39

Industry QSS Update News

Meet the QSS team QSS consists of a team of auditors headed up by Chris Waymouth who, individually, will visit your company once in a while (annually for quality standard audits and every three years for BAR membership inspections). As you will see from these interviews, they are all trained and qualified in the field of auditing and each of them is experienced in removals. Chris Waymouth, QSS Chief Executive When did your interest in the area of quality begin? I started as Warehouse Clerk at Walkers of Northampton in 1969, straight after studying languages at university. I first became involved in Quality whilst at North American Van Lines in the 1980s when TQM (Total Quality Management) was around, and increasingly during the 90’s at Transeuro where we were leaders in training, quality and unrivalled levels of customer service. How did you get where you are today? I was approached by David Trenchard (Chairman of QSS) in 2004 with a view to heading up QSS, a position which I was delighted to accept. What does your job as QSS Chief Executive entail? I am responsible for every aspect, including promotion of the quality standards, providing information and quotations, managing our team of auditors, controlling the BAR inspection process, issuing certificates, liaising with our regulators UKAS and making sure we get paid. What is the best piece of advice you have been given about your current job? Not just for this job, but for life: Do as you would be done by. How has the industry changed? Clearly, costs are now more important than ever. But even so, many companies are realising that when things are tough it’s useful to have an extra weapon in the armoury. Quality standards seem to be more popular than ever, especially when they involve audit and certification by an external party such as QSS. In your opinion how, and why, does a quality standard alter the direction of a company? In addition to the marketing value, we are 40 Removals & Storage May 2012

constantly being told about the internal benefits that companies have gained: staff are more aware of what is expected of them and what processes to follow. The establishment of written procedures often teases out clumsy, outdated working practices and brings consistency and reduces errors. Errors cost money and lose customers! Do you think the public perception of the industry has altered much over the last ten years? In general, many removers have become considerably more professional. Unfortunately there is still an army of “man and van” operators out there, using untrained labour and the most basic of equipment, providing shoddy services for cash. They continue to bring a bad name to our industry and in the eyes of the public we struggle to shrug off that bungling, Steptoe image. Membership of BAR and the holding of quality standards counters this to some extent but sadly (and unfairly) I think many people still take a rather outdated view of us. How do you think the industry will develop in the future? Firstly, that’s a tricky one because we are so dependent on outside influences e.g. the economy, global mobility, the business climate, and we are largely at their mercy. We cannot sell the need to move, we can only react and provide a service when people have already made their own decision. Secondly, there’s no question that technology changes the way businesses operate, but because we are not a particularly rich industry – especially at the present time – we have been relatively slow to adopt it. But, it will come to all, in time, and it will change radically the way many removers communicate and operate.

Robert Syers Industry expertise: I joined Moves of London first as a van driver, then as a manager. I moved to the West Country in 1979 working for Bishop’s Move, Exeter, later taking on responsibility for the

Bath branch. In 1987 I was the National chairman of IFWRI – later to become The Movers Institute. In 1996 I returned to London as the General Secretary for BAR. When/how did you get into auditing? After retiring from BAR in 2009 and not wishing to face the “cliff-edge” descent into a life of enforced idleness, it seemed a natural progression to become qualified as an external auditor, to use my knowledge of the Standards, membership criteria and the industry in general and offer my services to QSS Ltd. What do you most like about the job? Helping those who wish to do better. Auditors are not always the most welcome visitors, but a policeman doesn’t have to be a stormtrooper. What do you think the audit system does to enhance the removal industry’s profile? Companies gain self-confidence and prestige and this reflects in how they perform and helps to create a more professional image to the ‘moving’ public.

Melissa Fowler What was your route to working for QSS? I began working at BAR in September 2007 as a temp. I became permanent in July 2008 working as a receptionist and doing many other duties as well. I enjoyed being involved in the work of different departments within BAR. I was promoted at the beginning of 2011 to ‘Administrator’ which involves working for three departments: working for QSS in the mornings and Regulatory (dealing with inspections and complaints) in the afternoons, as well as Support – answering phones, setting up meetings etc. What do you do specifically for QSS? I deal with the administrative side for QSS which includes a variety of activities. I do much of the support work for the auditors,

Industry QSS Update News

such as liaising with the British Standards Institution (BSI) and ensuring that they receive all the relevant paperwork, so that everybody else in our team is able to get on with their jobs.

then became a manager. After this I had a spell with Seagraves, Pit and Scott (Pickfords) then Clark & Rose before joining BAR as their field officer/trainer. After nine years I joined QSS.

Sarah Rowlands

What pleases/displeases you about the auditing procedure? I like to see how companies have developed since joining BAR. It pleases me when companies have prepared for the audit and I am disappointed when others are not ready.

Industry expertise: I began my removals career in October 1980 with Anglo Pacific, London. I started on the Baggage Sales Desk and was Removals Manager when I left in 1992. How did you get into auditing? After having been made redundant from UTS in 1997 I moved back to Wales from London and became self-employed. I met Mike Sarl (Sterling) at a party in 1998 and he asked me if I would like to help them with the recently introduced FAIM certification, which then led to working with about 25 international removal companies and this gave me a good insight into quality standards. This led to becoming an auditor for QSS in 2006. What pleases/displeases you about the auditing procedure? It’s nice to put faces to names. I feel that I have built a good working relationship with my clients, especially those that I have been visiting for some time. I look forward to seeing them. I cover South & Mid Wales, the M5 corridor up to Birmingham, South West, across to Abingdon and down to Bournemouth. Sometimes the longer journeys can be troublesome. and I feel that it shows a lack of commitment not only for the auditor but the audit process (the Standard itself) when companies are not ready for their audit. What do you think the audit system does to enhance the removal industry’s profile? It’s a good way of checking their systems and sometimes throws up alarming results e.g. vehicles not being serviced, no manual handling records. Most of all, it gives companies the opportunity of having something to aspire to.

Peter Gawthrop Industry expertise: After leaving school I did an apprenticeship in signal and telecommunications for British Rail and then worked for the Cambridgeshire police force as a traffic officer. I joined Proctors Removals of Cambridge as an estimator and

What do you think the audit system does to enhance the removal industry’s profile? It gives the companies an extra set of eyes to look from outside at what they are doing and it helps to ensure that they comply with current legislation.

George Sutherland Industry expertise: I worked in the transport industry for over 40 years and first became involved in the removals sector when I became Managing Director of Rentacrate in 1984. How did you begin working as an auditor? I sold my interest in a removals company in 2004. In 2005 I was approached by David Trenchard and Tony Allen at a BAR Services board meeting who asked if I would be interested in working for QSS because of my experience in the industry. What pleases/displeases you about the auditing procedure? I like renewing old contacts and meeting new ones as well as supporting owner/managers in the current tough economic environment. I cover the South East and East Anglia. It is annoying to arrive at a company which has been advised that I will be coming and finding nothing has been done to prepare for the inspection. This lengthens the time both I and the owner/ manager have to spend on it. Time is money as they say! What do you think the audit system does to enhance the removal industry’s profile? Professionalism, while endeavouring to keep the remover up-to-date with key membership and legal requirements, which can, and do, slip between the cracks when removers are busy running day-to-day operations.

Contact Please contact Chris Waymouth on T: 01923 699480 or E:

Peter Thomas Industry expertise: Before establishing myself as an auditor I came from a consultancy background. I have more than 20 years’ experience of warehousing and haulage plus about 12 years’ experience in removals. How long have you been working as a quality auditor? I have been a practising management systems auditor for over 25 years and specialise in the three management systems standards, ISO 9001, ISO 14001 and OHSAS 18001, being able to assist in installing or auditing any two or all three of these systems. You are said to have many qualifications in the field of quality. Is that so? Yes, I do prefer the more challenging tasks of Integrated Management Systems and of Integrated Records & Archive Management systems and am a Fellow of the Chartered Quality Institute and am a Chartered Quality Professional.

Lynne Thomas Industry expertise: I began my working career as a professional musician but ‘married’ into the removals industry. I worked in the family business until it was sold to Trans Euro and there that I began to work in the area of quality under the tutelage of Chris Waymouth. Is it your impression that removals companies are diversifying into alternative, related areas? As I go around the country I see many different things that removal companies do to try to earn a little more income. One has a caravan park, another makes space available for lorries having to park-up overnight. Recently I saw a company which had installed solar panels. What I like to see are companies who have side-stepped removals and diversified into document and archive storage, shredding and other semi-related areas, which make use of the underutilised warehouse and yard. In your opinion how, and why, does a quality standard alter the direction of a company? I think it improves the continuous standard of the company: making it more professional. I have noticed that immediately a company begins to work towards attaining a Quality Standard the workforce appears to have a higher opinion of itself and crews and office staff take even more pride in their jobs. May 2012 Removals & Storage 41

CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies within the British Association of Removers that specialise in all aspects of commercial relocations.

CMG website goes live! This month sees the launch of the Commercial Moving Group’s brand new website.


he website has been developed to provide information to anyone involved in a relocation tender or who is looking for commercial moving information. “Our aim with this new website is to give more visibility to CMG Members and to increase leads generated online,” Caroline Suard, BAR Director of Marketing, told R&S. The website has been designed and structured to provide extremely practical and immediate assistance to anyone looking to organise a commercial move in the public or private sectors. It clearly positions the BAR CMG Members as leading professionals in the commercial sector, with high quality of service and nationwide coverage. Only CMG Members will be listed on the Member directory to ensure that anyone using the website will know that these companies have attained the stringent criteria for commercial moving required for membership of the CMG. Free, targeted sales leads Mark Herrington, the Chairman of the CMG, introduces the specialist group of companies and explains how the CMG is organised and the range of services that CMG Members offer. As well as having a very professional external facing function, the website will create a useful portal for CMG Members. The site sets out how to make the most of the CMG Membership, including full access to marketing materials and CMG terms and conditions. It also provides information on training and suppliers. CMG Members will receive their login

access information by 4 May. This will allow them to enter the Member Only Area, which includes the CMG Forum/Social Networking area to share best practice with other removers and access the latest BAR and industry news. Members can also access industry-specific market leads. The free monthly sales leads for relocation projects throughout the UK are likely to prove an attractive offering for CMG Members. The Member area of the website will publish 10 free targeted sales leads every month. BAR has teamed up with construction data specialists Lead-In Research who track and enhance occupier data for commercial and

industrial premises, providing vital contact data for businesses looking to supply services to those moving, extending or refurbishing. As R&S went to press, the CMG website was due to be launched on 2 May. It was designed by Zooble Technologies Ltd, the CMG marketing group and in collaboration with the CMG Council and CMG Membership. Check it out – at For more information, please contact Caroline Suard in the BAR Commercial Department on +44 (0)1923 699 483, or email

Web Banner Offer Advertise in 5 or more issues of Removals & Storage magazine and get a free static banner on the BAR website with a direct link to your own website.

Call Sandra on 0117 957 5400 for details

42 Removals & Storage May 2012

Training News

BAR Training Services carry out a range of training courses for removals companies. Peter Walters, BARTS Field Trainer, provides a roundup of the courses recently delivered. To read the feedback from the large numbers of people participating in these courses during the months of March and April, please go to

BAR Training Services BTEC in Removals Management Participants: BAR Training Services ran a 5-day course from BAR’s HQ in Watford with 5 delegates from different removal companies: GB Liners, Lanes of Somerset, Robert Draper, White & Co and Oldhams Removals. Modules: The course covers 23 modules ranging from Business and Company law,

Introduction to Estimating People who were new to estimating felt more confident after this course in using techniques for cubing furniture and estimating the effects. They clearly understood the unit system by the end of the course and proved this when cubing the furniture in the training room.

Employment Law to EU Drivers Hours and Removals Planning & Costing. The trainees sat the course to enhance their knowledge of the removals industry and to understand the legal responsibilities for the day to day running a removal company and they seemed to find the module on costing especially useful.

Commercial Estimating Participants: BARTS delivered the new 1-day training course at BAR HQ, Watford to 6 delegates from Britannia Ryans, Business Moves, Cadogan Tate, J A Steel and Alexanders Removals. Most of the attendees had experience in estimating but felt that they needed further knowledge to estimate commercial properties. Peter Walters explained to the group how to simplify cubing up large amounts of furniture and effects without being daunted by the scale of some commercial moves, and also how to identify potential problems that may easily be overlooked when estimating.

Export wrapping

Do you have any news to share with R&S readers? Send to:

44 Removals & Storage May 2012

Participants: BARTS delivered a 1-day training course in export wrapping at the premises of Britannia Movers International, Croydon to 11 operatives from the host depot and other companies within the Britannia group. Some of the delegates had some experience of export wrapping but most had little or no experience. Areas Covered: After the morning spent on the theory, explaining the types of materials used, the standard required and labelling, the afternoon was used to demonstrate and let the group practice with a selection of furniture, they worked in pairs and the efforts were mixed, some made a good attempt of wrapping and some were asked to start again and re-wrap the items, they really invested more time and thought in the process and there was a massive improvement. By the end of the training session, they had all proved to Peter that they knew and fully understood the

standard required for export wrapping and no doubt more practice will make perfect.

BAR Training Services Training from the Removals Experts BARTS 2012 Training Dates All courses taking place at BAR Watford* BTEC in Removals Management

Introduction to Estimating

The course can now be completed in 5 days meaning less time away from your place of work! Upon completion of the later exam, successful students will be presented with a nationally recognised BTEC qualification.

Course Dates 2012 21-25 May

Ideal for staff who are new to the role. This 1 day course focuses on teaching students the unit system, methods of estimating, risk assessment, the role of the Estimator and selling services to the customer • Quantity Assessment • The Role of the Estimator • Health & Safety • Contract Conditions • Communication Techniques • Removals Insurance

Course Dates 2012 08 May


BRAND NEW for 2012!

£1,675 + VAT p/p (BAR Member)

Just £199 + VAT p/p (BAR Member)

BTEC Award in Practical Estimating

Selling Skills/Promoting the BAR OFT Code of Practice

This 2 day course is practically based and is designed to teach students the art of estimating as well as face to face sales techniques, covering topics such as:

This 1 day course is designed to enhance sales skills and to demonstrate the most effective way of promoting the BAR OFT Code of Practice to win business, covering topics such as:

• Quantity Assessment • The Role of the Estimator • Health & Safety • Contract Conditions • Communication Techniques • Removals Insurance

Course Dates 2012 09 & 10 May


£545 + VAT p/p (BAR Member) 1 Day (7hours) Driver CPC *BAR Training Services train you at BAR in Watford, In the BAR areas or at your premises.

• The Role of the Salesperson • Marketing • Prospecting & Negotiating • Promoting the OFT Code • Communication & Presentation • Identifying Customer Needs • Closing the Sale

Course Dates 2012 11 July

Just £99 + VAT p/p (BAR Member) Course Dates 2012 02 May

£129 + VAT per driver (BAR Member) JAUPT APPROVED CENTRE AC00191

prices start from as little as £49.25 + vat per driver, delivered on site at your premises

To book Call: 01923 699484 or email:

Training News

Manual Handling and Furniture Handling skills course Participants: Over two days, Peter from BARTS delivered training sessions to 14 delegates from the Open University. At the Open University, they mainly use their inhouse porters to move their office furniture and effects about the sprawling site and felt that it was important to get some formal Manual Handling Training to focus on Furniture Handling skills. Staff from St Michaels Hospice (pictured bottom left) followed a one-day training course as they deliver and collect items of furniture from people’s houses, their own shops, storage facility and showroom. They wanted training and demonstration of different techniques of handling various types of furniture in different environments. They had some lifting straps and

wanted advice on using them. Although Peter has nothing against the use of lifting straps, he felt that webbing would be of more use to them as it has so many uses. Area Covered: The main aim of the course was to make the trainees aware of the potential hazards of incorrect lifting techniques and the correct use of lifting aids. On both sessions, the trainees were impressed with the many uses of webbing, both for tying and securing furniture and for using it as a lifting aid. When used properly, it will minimise the risk of injury. Taking part in the course were some members of the management team, who seemed eager to put these techniques into practice.

Driver CPC Participants: BARTS delivered another Driver CPC training course for Express Removals of Bexhill. Modules: Physical Risk which covers drivers’ diets and the dangers of bad diet, ergonomic principals and bad posture, and Risk Assessment which covers the five steps to risk assessment.

Participants: BARTS delivered a 1 day Driver CPC training course at the premises of Camp Hopson to drivers from 3 removal companies; Camp Hopson Removals, Woods Removals and Easy Move. Modules: Manual Handling & Vehicle Loading. Although the course was more of a refresher for the teams, Peter felt that the

delegates appreciated that sometimes we all take our bodies for granted when it comes to Manual Handling, especially when looking after our backs, and he hopes all will bear in mind the correct lifting procedures in the future. Vehicle loading was also a refresher module as most of the trainees had experience in vehicle loading, but they received good pointers on vehicle positioning. Participants: a 3-day Driver CPC training course for 13 drivers of UTS Bournes. Modules: 2 modules were delivered each day: Safe and Efficient Driving, Customer Image and Customer Care, Emergency Situations, Manual Handling, Prevention of Physical Risk and Risk Assessment. All of the drivers participated well and shared many views on all of the modules. As with previous courses at UTS Bournes, these 3 days were a good humoured affair. From Peter’s experience in the industry, people working in the removals trade have a unique sense of humour and this shone through particularly with both of the groups of drivers from UTS Bournes. Areas covered: The morning session was theory based and focussed on the correct

May handy tip

Do you have any news to share with R&S readers? BARTS Field Trainer, Peter Walters

Send to:

46 Removals & Storage May 2012

lifting techniques, types of injury caused through Manual Handling, double handed lifts and team lifts. The afternoon session was the practical part of the course and showed the trainees the versatility of the webbing as opposed to lifting straps. Peter demonstrated how to secure sofa beds, wardrobe and cupboard doors and how to strengthen weakened items of furniture using the webbing. He also demonstrated how to use the webbing as a lifting aid – this went down well with the trainees who all took part in carrying a 4-drawer filing cabinet up the stairs. They all agreed that using the webbing was much easier.

Lifting a safe from a plinth: Using a safe or sack barrow, put the blade of the barrow under the plinth and safe, then gently lay the barrow on its back, once its laid down on the floor, slide the safe towards the handle about an inch and slide the plinth out, then slide the safe down to the blade and then lift the handle of the barrow, up-righting the safe.

European News

European News

News Roundup

R&S is grateful to FEDEMAC for its contribution to this section

Europe allows crossborder mega lorry trials The European Commission has changed its rules on mega lorries and will now allow the vehicles to cross the borders of member states that are trialling them.


he modular mega lorries, also known as gigaliners, can be up to 25m long and weigh 60 tonnes. Countries which are trialling the vehicles include the Netherlands and the Nordic countries, while trials are also planned in some German states. No other EU Member State allows the vehicles to use its roads. So far, the trials have been restricted only to the roads of an individual Member State. However, at the end of March, Transport Commissioner Siim Kallas said that the vehicles would be able to move across the borders of participating countries, as part of the trials. Mr Kallas said the move did not reflect a change of policy, but a different interpretation of existing legislation. There are still no plans to require the mega trucks to be accepted on all European roads. However, he said that as part of the on-going consultation on changes to European legislation on the weights and dimensions of road vehicles, “I have been impressed by the

arguments presented by both vehicle manufacturers and green NGOs, calling for the rules to facilitate aerodynamic streamlining of trucks. This would provide both significant improvements in fuel efficiency (with economic and environmental benefits) and contribute to road safety. Limited changes to the dimensions rules to permit 45-foot containers to be carried may also be appropriate given their increasing use in international trade. I expect to make final proposals for these amendments towards the end of the year.” Members of the European Parliament immediately reacted against the move to allow cross-border trials, and after a lively debate with Transport Committee MEPs, Mr Kallas said “I will think it over again.” He said he had not realised that the issue was that sensitive since “no Member State will have to accept longer trucks on its territory if it does not wish to.”

FEDEMAC upbeat on one-stop-shop for VAT


oing business in more than one Member State in the European Union often means dealing with several tax administrations in different languages and can be very burdensome and costly for companies. However, the European Commission has now taken a first step towards a One Stop Shop for all electronically delivered services that will benefit businesses as from 1 January 2015. Algirdas Šemeta, European Commissioner for Taxation, said “the complexity of the current EU VAT system is an obstacle to

doing business in the Single Market. The One Stop Shop will greatly facilitate cross border expansion of European start ups.” FEDEMAC has reacted positively – this is clearly a victory for its hard lobbying for the past 20 years during which time it has called for a practical and economical scheme to enable removal companies involved in EU Cross Border Movements to comply with VAT legislation requirements. The Commission stressed that a fully developed One Stop Shop (OSS) for all industries is a high priority.

Date set for German fair


he next MoeLo, International Trade Fair for Furniture Logistics, will take place 19-21 September 2013 in Kassel, Germany. AMÖ, the German movers association, encourages all members of FEDEMAC to visit this exhibition, and participate in its interesting lectures, and an evening event for all visitors and exhibitors at the MoeLo. AMÖ hopes this event will be a great opportunity for members of the industry to share professional information and to meet colleagues from all over Europe.

Balearic ferry lines busted


ill Webb of Webb’s International Removals on the Spanish island of Majorca has drawn our attention to a recent price-fixing case that may partly explain some of the high price of moving to the Balearic Islands. At the end of February, the Commission of Fair Trading (CNC), the Spanish competition authority, slapped combined fines of EUR 54m on the five major ferry lines in the Balearics, after it had found the companies were running a cartel and had an agreement to divide the maritime market between them to keep prices high. “I’ve been saying this for years,” Bill says. “110 euros a linear metre for a truck, at least, says it all!’” The companies involved in the cartel were Trasmediterránea, Balearia, Isleña Marítima de Contenedores, Sercomisa and Mediterránea Pitiusa. According to the CNC, routes affected were the Spanish mainland to the Balearic Islands and also lines between the islands themselves.

May 2012 Removals & Storage 47

European News R&S is grateful to FEDEMAC for its contribution to this section

Bulgarian Movers form Association


ulgaria now has its very own organisation, the Bulgarian Movers Association. Chairman Stefan Dimitrov told R&S that “as of 10 March, the first ever association of movers in Bulgaria (BMA) was formed. This is an official, representative body of the movers industry with a remit that includes educating movers on the attributes and role of moving standards within the moving process and advocating the interests of movers in Bulgaria to Government and other official bodies.” The BMA will function as an independent organisation with dedicated resources, representing Bulgarian moving company members from its headquarters in Sofia. Stefan says “BMA was created to raise the level of the industry standards and protect the interests of the Bulgarian moving companies, whether large or small. We have united at the right time – 5 years after Bulgaria’s EU accession and 20 years after the restoration of the principles of a free economy in our country. The moving industry in Bulgaria now has mature companies and the formation of BMA is a natural consequence.” Stefan acknowledges the tremendous support,

help and advice of FEDEMAC and its President Arnaldo Righetti. “We are grateful to Arnaldo who has passionately convinced us all not only of the benefits of forming an association, but also the strengths of joining a European body to present the voice of the industry to regulators and decision-makers across Europe.” The supportive role of the FEDEMAC Board is also recognised by Stefan. He makes particular reference to the British Association of Removers. “Their Articles, Rules and Code of Practice have provided the model and shape of BMA, and BAR has been providing us with ongoing advice as we start to develop. Indeed BAR, and the support of Stephen Vickers, made the difference.”

Committee of BMA is as follows: Chairman, Stefan Dimitrov; Deputy Chairman, Ivan Balkanski; Secretary, Milena Dishovska; Treasurer, Doychin Mehov; Member, Boyko Marinchevski; Member, George Zlatarev. The Executive Committee’s mandated term is for a three-year election period. This independent membership structure will enable the BMA to focus on its key objectives, including promoting the rights of moving companies to Bulgarian and EU authorities and to work with relevant regulatory bodies around the world for the benefit of the industry and its clients. As the national organisation of Bulgarian professional moving companies, BMA has taken a unanimous decision to apply to become a member of FEDEMAC.

The BMA executive To date, the BMA is made up of eleven founder members, with another four applicants who have already applied for membership. Created as a not-for-profit institution for the fast-growing moving industry in Bulgaria, the BMA will be open to membership for all professional Bulgarian moving companies. The Executive

Message from Arnaldo Righetti, President of FEDEMAC


new Association is born! I wish the Bulgarian Movers Association (BMA) a warm welcome. I’m very proud of this success. FEDEMAC worked intensively and with great determination to achieve this goal. And I am also grateful to our existing Bulgarian Direct Affiliates, Matrix Relocations and Movex, for their time and the efforts they dedicated to this project. At the outset with Bulgaria, I was told that it was an insane project because it would be impossible to put together the Bulgarian movers to form a national association. However FEDEMAC succeeded, only three months later than planned (General Assembly 2011). I used to be a good salesman so when the gauntlet was handed to me, I found it to be a stimulating challenge! It is important that there is an association for Bulgaria because, like in the rest of Europe, movers need to express their local needs with a single voice to national and EU institutions. FEDEMAC met a number of times with leading Bulgarian movers to discuss the formation of the BMA. An effective coordination role has since been played by Dr Ellen Troska from FEDEMAC’s headquarters and by FEDEMAC Board member, Stephen Vickers, who assisted by providing the statutes and bye laws of BAR, as a guide. These were unanimously accepted with a few amendments to comply

48 Removals & Storage May 2012

with Bulgarian national law The Bulgarian movers then arranged their inaugural meeting, on 10 March, and by agreeing the statutes and bye laws they all witnessed the birth of BMA. (I suggested the name to be the Bulgarian Removers Association, BRA, but Stephen Vickers wisely convinced them of using BMA!) The first General Assembly, held on the same day, ended with the unanimous decision to also apply for FEDEMAC membership. As the Association has just been formed and is finding it difficult to meet the various operational and start-up costs, I am proposing the BMA for immediate membership, without payment of subscription fees for the remainder of 2012. I hope FEDEMAC members will all agree to this. FEDEMAC’s wide reach FEDEMAC currently represents at the European level: • 14 full Member National Associations, namely: Austria (OEMTV), Belgium (CBD/BVK), Denmark (DMF), France (CSD), Great Britain (BAR), Germany (AMÖ), Hungary (MAKOESZ), Italy (AITI), Luxemburg (Fédélux), Netherlands (OEV), Norway (FIDI Norway), Spain (FEDEM), Sweden (SMF) and Switzerland (ASTAG) but soon 15 with the addition of Bulgaria (BMA).

• 18 Direct Affiliates in Bulgaria (Matrix and Movex), Croatia (Credo), Cyprus (Orbit), Finland (NIEMI), Greece (Teletrans), Ireland (RelocateDC), Latvia (FFInternational), Malta (DOM, Thomas Smith and Cube Relocation), Poland (Euromove and Universal Express), Portugal (Global International Relocation), Romania (CDD Relocation and Rilvan), Slovakia (Triv) and Slovenia with Vatovec Relocations. Given that we represent national associations from 27 countries means that FEDEMAC wields considerable political power for its lobbying activities at EU levels. What’s next? I leave the FEDEMAC Chair in September, however before that my ambition is for FEDEMAC to repeat the same success story we have had in Bulgaria with projects to form national associations in Greece, Poland and Portugal. Direct Affiliates are a great help when they respond promptly to FEDEMAC and when they actively represent FEDEMAC with local Institutions. However, it is FEDEMAC’s long-term aim to have a national association as its member in each country, representing the overall interest of the moving industry rather than a few companies. Dear Greek, Polish and Portuguese movers, see you soon!

Industry–News Feature Insurance Claims

Insurance claims on international shipments Working closely with the two leading removal insurance brokers, Basil Fry & Co and Reason Global, R&S has exclusive analysis on the volumes of claims in respect of global marine removals shipments. This data pinpoints the trends and the destinations which are most commonly cited for insurance claims for overseas removals.


or Philip Wildman of Basil Fry & Co, it comes as no surprise to see that the majority of marine insurance claims relate to consignments bound to Australia. “After all, it is the most common destination for overseas removals from the UK,” he says. “But the surprise is that, according to the most recent figures supplied by the Movers Trading Club (MTC) in relation to 2009, 2010 and 2011, summarised in the pie charts, the volumes shipped to the USA were not far behind.” Philip explains that to find out the reason for this and whether there are particular features to be aware of with the various major destinations you need to look at the claim pie charts prepared by Basil Fry & Co which summarise claims numbers for the last three years. It is worth noting that Reason Global also confirm similar trends in claims figures. These show that Australia generates around a third of all claims, although this figure is gradually diminishing through the three year period. Numerically there are far more shipments to Australia rather than the USA with average volumes being much smaller. Further, the corporate move market to the USA is greater with associated higher qualities of packing and handling. New Zealand, Canada and South Africa are 50 Removals & Storage May 2012

of course the other traditional strong markets but, according to the two specialist insurance brokers, the Middle and Far East are becoming increasingly important reflecting the impact of the world economic situation against the traditional migrant market. Philip also mentions that customs are a big issue so far as Australia and New Zealand are concerned, particularly when it comes to the respective Australian Quarantine and Inspection Service (AQIS) and New Zealand Ministry of Agriculture and Forestry (MAF) requirements. “Having customs heavy handling and inspection of a consignment is never a good thing”, he told R&S. “Your customers really do need to be made aware of the extent of these regulations as customs handling does increase claim costs. After the 9/11 attacks in the USA, heavy handed customs inspections did increase claim costs but that has improved in recent years.” Keep the destination in mind Pilferage issues need to be guarded against in South Africa. According to Philip, “In the past clothes often went missing but more recently electrical items, CDs and computer games have become more of a target. Naturally, this is something where working closely with your

South African agents can help to avoid these problems.” Mould and mildew damage is still excluded from many policies but where removals companies offer the customer the choice of insuring against these risks, Basil Fry & Co suggest “you might like to bear in mind the destination. Higher levels of humidity and temperature can accelerate this type of damage so this can be an obvious issue for certain exotic destinations.” For the more mainstream locations, the southern states of America can be an issue in the summer months as can the more equatorial parts of Australia. Cars, particularly convertibles, can be susceptible to mould attack when destined to more humid destinations. “We have also experienced some problems where cars are shipped in reefer containers,” says Philip. Changing types of commodity can create new issues. Flat screen televisions and monitors need careful handling to ensure that any pressure on the screen is avoided. The screens can stop working even if there is no external damage if an item has pressed against them in the course of transit. Leather furniture is more common these days and can suffer from pressure imprints from packing materials particularly to Australia.

Feature – Insurance IndustryClaims News

Careful choice of agents is obviously important and you can use commercial pressure to ensure that they provide a good service. Too often, careless unpacking can cause damages particularly when stanley knives are extravagantly brandished. “Making promises to customers that are not fulfilled creates bad feelings which can often be manifest in exaggerated claims,” Philip advises. “For example, we have had a few occasions recently where goods that were supposed to be crated have not been and are damaged as a result. Claims then become exaggerated beyond the damage to the non crated items as the customer feels let down.” Finally the awkward claimants. Both Basil Fry & Co and Reason Global have noted that, for some reason recently, most awkward claims seem to be emanating from New Zealand bound migrants. “We have no idea of the reason why but there must be something in the air down there!” says Philip Wildman. R&S gratefully thanks Moore Shanks of the Movers Trading Club for all the support in supplying the most up-to-date data.

Quarterly Volumes outbound worldwide from United Kingdom expressed in 20ft units 2009


For more information and analysis of this data, please contact:

Philip Wildman, ACII Chartered Insurance Broker, MD Basil Fry & Co. Ltd E:; T: 01372 385985

Nicholas Marshall, ACII Executive Director, Reason Global E:; T:01273 200484

“Flat screen televisions and monitors need careful handling to ensure that any pressure on the screen is avoided. The screens can stop working even if there is no external damage if an item has pressed against them in the course of transit.“


Do you have any news to share with R&S readers?

Send to: May 2012 Removals & Storage 51

Industry Cover Feature News – Affiliate Anniversary Profile

PHS Teacrate: Your one-stop-shop for crates and packaging – a partner that delivers PHS Teacrate is a leading crate rental supplier to the removal industry, and a committed and long-term partner to BAR. Gordon Philip, Commercial Director, talks to R&S about how Teacrate is supporting BAR Members by listening to their concerns for the future, investing in innovation and building long-term relationships.


HS Teacrate has offered its range of crate and handling equipment rental services to the removals industry for over 20 years. Over the course of the last two decades, the company has expanded its product and service offering to include a range of packaging consumables in response to feedback from BAR Members. “As a result, PHS Teacrate can now provide the industry with a ‘one stop shop’ for all their packaging and handling requirements,” Gordon Philip says. “This has brought immediate benefits to BAR Members who can tap into the convenience and efficiencies of working with one national supplier for these related services.” The company has been a committed supporter of BAR over the years, not only as sponsors of various BAR events but as attendees at the local area meetings. For Gordon: “Our association with BAR has allowed us to maintain our independence from any single removal company, preferring to offer a level playing field to all. We have developed a range of support services to our clients to help them grow.” Many BAR Members are on friendly terms with a range of Teacrate personnel, such as business development managers and local depot managers. “The discussion forum that BAR meetings offer is ideal to ensure that we are on hand to support and listen to our customers and to help us tailor our offering to specific member needs,” Gordon explains. “We believe it’s essential for us to offer support to 52 Removals & Storage May 2012

BAR Members from the grass roots all the way up to our sponsorship of national high profile events such as the CMotY award. Affiliate membership of BAR has allowed us to work with like-minded companies who believe that service is paramount.” Innovation in e-commerce As with every successful company in any field, one of the keys to the continued leadership of Teacrate has been its investment in innovation over the years. The popular Cratelink system of online crate ordering and tracking is the most prominent example of this; Teacrate is recognised throughout the industry as a leader in using the internet both to enhance efficiency and improve marketing. Complementing Cratelink, Teacrate offers a flexible suite of e-commerce services to the industry, ranging from a straightforward ‘white label’ web site that can be branded for clients,

through to automatic order feeds from their own websites. “Should the volume allow, we can offer branding on cartons and crates, further enhancing our clients’ marketing,” Gordon says. “These are all examples of how Teacrate can support its customer’s growth objectives, from the smallest company right through to the largest.” It is not only in the online space that Teacrate is innovating and investing. Last year, the company replaced over a third of its vehicle fleet, substituting older vehicles with modern, cost effective models. Alongside its network of eight fully stocked service centres, Teacrate currently has a national fleet of over 50 vehicles on the road each day undertaking crate collections and deliveries. Meanwhile, the company’s priority remains to consolidate its reputation for outstanding quality of service, a reputation which is based as much on its human resources and personnel as on its technology and infrastructure. Teacrate’s ongoing focus is on building long term relationships with its clients. “Most of our staff are long-serving, allowing us to establish a rapport with our clients and ensuring that our commitment to service is maintained”, Gordon explains. “In addition, we strive to deliver value for money in all aspects of our service, which I believe is as important as price competitiveness. Our promotions are focused on letting potential new clients experience the difference our service levels can make to their business whilst helping our existing clients and ensuring they don’t miss out.”

Cover Feature – Affiliate Anniversary IndustryProfile News

Over the years, the company has built up a national network of dedicated depots offering a local service with the reassurance of a nationally recognised company. The company’s depot managers, together with warehouse staff and service drivers, have a wealth of local knowledge and can provide a rapid response directly to customers in their areas. Supporting the Industry Teacrate is no fair weather friend; it has been a reliable partner to the removals industry, through housing booms and busts over the years. Based on its track record of customer service and innovation, Teacrate provides a reassuring source of optimism during a period of economic uncertainty for the industry. “We believe that although there is a significant pressure on all of us in the industry, there is, and always will be, a demand for professional removal services and the supporting associated

services that we can provide to the market,” Gordon says. As an example of the confidence that the industry has in the company, in 2011, Teacrate renewed a 3-year exclusive crate supply agreement with commercial relocation specialists Business Moves Group (BMG). BMG also purchased a core supply of 10,000 company branded crates from Teacrate to support their nationwide service, operating out of offices in Reading, Birmingham, Manchester, Glasgow and Leeds. “Teacrate’s national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier”, Rachel Houghton, Managing Director of BMG says. “From our past experience we know that Teacrate’s services will add value to our operations.” In these challenging times, that’s a message that many BAR Members will be pleased to receive.

“Affiliate membership of BAR has allowed us to work with likeminded companies who believe that service is paramount.” Contact PHS Teacrate: Tel: 0800 980 7000 Email:

May 2012 Removals & Storage 53

Industry–News Feature Mediation

Getting a good deal when the consumer wants justice By Gregory Hunt, Managing Director IDRS Ltd and Director of CEDR Disputes Group • What next steps can be taken when your unhappy consumer is immovable? • What do you do if your client’s broken records won’t fade away?


hen it comes to the home, and all things connected to it, individuals can, understandably, be very protective, so when moving house and something goes wrong it is not surprising that consumer disputes will arise. In this respect, disputes are unavoidable but how one handles the dispute can make all the difference. For a consumer, especially without legal advice – something most people do not have ‘on tap’ – it can be difficult to know how to resolve disputes and it can be even harder when faced with pursuing the matter with a business where no relationship or trust has been built up. Added to this if something goes wrong, the cost of going to court, let alone instructing a lawyer, is often more than the amount in dispute. Alternative Dispute Resolution (ADR – which means mediation, adjudication or arbitration) is usually by far the cheapest option for resolving commercial disputes, but with most consumers belongings being worth hundreds rather than thousands of pounds there can be an issue of proportionality of the cost of the mechanism used – specifically you don’t want a Mediator or Arbitrator whose daily rate will wipe out any money that might be offered to settle the dispute. ADR redress schemes, usually sponsored by industry groups or occasionally governments or other organisations, typically exist to help achieve a faster and cheaper resolution of disputes. For this reason is not unusual for the cost of the ADR to be partially (and occasionally completely) underwritten by the Scheme owner (which in turn is covered, for instance, by a membership cost to the trader) with the claiming consumer just paying a

54 Removals & Storage May 2012

nominal fee. To keep Schemes affordable the ADR process used may be a customised version of what a lawyer might expect to find in a mainstream commercial dispute. For example, an adjudication may take place with only the submission of forms and papers and no personal interaction, or a scheme mediation might last three hours rather than a full day. It is also very unusual to find consumers legally represented in these lowvalue disputes. The most common ADR processes likely to be encountered by a consumer are mediation, conciliation, ombudsmen (often free but not always the speediest process), and arbitration or adjudication. Which? (the Consumers’ Association) has said that using an ombudsman in the first instance can be useful to consumers because they are usually free and as they investigate the claim directly the responsibility does not rest solely with the consumer and as a decision is not binding the consumer retains the right to go to court. The British Association of Removers (BAR), with its 500-plus membership, as the UK’s leading professional removal and storage companies, has an Office of Fair Trading approved Code of Practice its members must follow. The Code sets out in-

company procedures that should enable any complaints to be resolved. If this fails, then BAR provides its own Conciliation Service. If this fails, the Arbitration scheme operated by IDRS (part of the Centre for the Effective Dispute Resolution) is available which delivers a final and binding outcome to the dispute. The Code, Conciliation Service and Arbitration-Scheme remove the cost and confusion for the consumer (as well as making life easier for BAR members) on how to respond if dissatisfied with the service received or if any damage occurs.

Contact Centre for Effective Dispute Resolution Tel: 020 7536 6000 Email:

Gina Shimm, CEDR Group’s Schemes and Business Development Manager within the Dispute Services team, will run a Business Session at the BAR Annual Conference in Windsor on 17-19 May.

Feature – Employment and Industry Holiday Rights News

Planning for the Diamond Jubilee holiday The clock is ticking to the Queen’s Diamond Jubilee, when the nation comes together to celebrate Her Majesty’s 60 years on the throne. We are all gaining an extra bank holiday to commemorate the occasion. Acas (Advisory, Conciliation and Arbitration Service) is advising employers to prepare for extra leave requests at this time, which is likely to be one of the busiest periods in the removals business.


o celebrate the Queen’s Diamond Jubilee there will be an additional bank holiday on Tuesday 5 June 2012, while the last bank holiday in May has also been moved to Monday 4 June. Acas says that employers may find themselves having to juggle extra leave requests and is reminding employers to plan ahead to avoid last minute leave request clashes or short-term absences. Acas National Helpline Manager Stewart Gee recommends that employers are “as fair and consistent as possible by having a policy on how to manage time off and leave requests so employees can join in the celebrations and employers can maintain morale at work.” Acas says that as there is no statutory right to any bank or public holiday. The announcement of an extra bank holiday does not increase any entitlement to holiday under the Working Time Regulations. So, whether an employee will benefit from the additional bank holiday will be entirely dependent on the wording of their contract, and the discretion of their employer.

For example, a contract which entitles a worker to 20 days annual leave in addition to all statutory, bank and public holidays, would potentially give the worker an extra day’s paid holiday. Some contracts will state the number of bank or public holidays they are entitled to, but if public holidays are listed by name, in a contract, it could be trickier. According to Acas, as this additional bank holiday is in the same week as the Monday bank holiday, employers may find they have an increase in requests for time off during the rest of the working week. It would be good practice for an employer to have a “taking time off” policy. Employers may have rules for when an employee can or cannot take leave and how to apply for leave to help meet the needs of the business. Acas suggest that employers “may wish to consult with workers about any arrangements for the additional public holiday as planning and good communications may reduce the risk of absenteeism and other issues around taking time off.”

Q&A with Acas Q: Is there a right to be paid double time on a bank holiday? A: There is no legal right to be paid any extra for working a bank holiday, it will depend on the terms of the employment contract. However many employers do provide incentives to work on bank holidays so it can be worth checking out any contractual obligations.

Q: Can an employer refuse to give time off for the rest of the week? A: Yes, an employer can state when employees may take time off and how many people can be off at any one time. Some employers will close for the holiday, others may have a reduced number of staff working, but they will need to look at their business needs when deciding on leave requests.

Q: Will part time workers be entitled to an extra day? A: Employers will need to consider the rights of part time workers. Part-time workers are entitled to the same holidays as full-time workers, calculated on a pro-rata basis, and the additional day should therefore be taken into account when calculating their bank holiday entitlement.

Are we your preferred supplier - if not, why not? Our company’s sole purpose since its inception in 1977 is to serve the membership – to supply good quality, innovative packaging products at low prices. This is achieved by buying jointly on your behalf and passing on the discount achieved from this bulk purchasing power! As a member, we should be your preferred supplier but are we? For many of you the answer will be yes but for those of you that say no then we would like to know why? Your feedback is important so please ring us on 01342 870087 or you can simply emai We look forward to hearing from you.

May 2012 Removals & Storage 55

Industry–News Feature New Member

Alexanders: sustained growth since 2005 Alexanders, a removals and storage company based in North West London, has experienced rapid growth since it was incorporated in 2005. Founder Director Alex Pope talks to R&S about the company’s successful strategy for acquisitions and organic expansion, especially in the self-storage sector, and his vision for growing the commercial business.


ike many recent new Members of BAR, Alexanders started out as a man and van operation that quickly outgrew its humble beginnings. From having just one Transit van back in 2003, Alexanders now has ten vans, some 350 containers plus 5,0000 sq ft of self storage and a staff of nearly forty people. “It’s been a meteoric rise,” says Alex, who started the business with wife Sam and who has a background in managing an antiques market. “I never planned to get into removals and storage but I developed a loyal customer base and the business developed very quickly from there.” Alex’s first major coup was to strike a deal with Nationwide Self-Storage to sell their services to his clients. The agreement was so successful that demand quickly outgrew Nationwide’s supply, and Alex took the major step of finding his own buildings and taking his clients with him. “With the help of Active Design, we found and designed our own premises,” Alex remembers. “When we moved in, we were one third full, and in just two years we filled the entire 15,000 square foot capacity.” It was then that Alex made his first acquisition, buying the movin’UK business, complete with over two hundred containers. That was followed by almost immediately by the purchase of assets from a distressed company, including yet more containers, lorries and Luton vans. “Sam and I were very sceptical originally, but we went on a six-week management course that really gave us the confidence to make these deals,” Alex says. “It was very important for us to prepare a business plan

56 Removals & Storage May 2012

and then implement it successfully.” Alex is convinced that acquisitions represent the best way to grow in this industry, and is currently analysing another possible deal in the storage sector. “Organic growth can be very slow, and if you compare the marketing spend that you need for organic growth with buying another company, acquiring another company can be a much more economical way to grow, as well as being a lot quicker.” “Acquisitions can be a bit more painful, especially when it comes to integrating people from different working cultures. But at Alexanders we have a culture built on dialogue with our workforce, with a lot of feedback from staff, and I think this has helped us grow. And while we didn’t go out looking for these opportunities and they came to us, I think we will probably continue to make new acquisitions.” At the same time as borrowing to grow, the

company is also very vigilant about its cash position and always maintains a comfortable balance. “I would recommend to everyone in BAR that they protect their cash position carefully,” Alex adds. As a result of these acquisitions, Alexanders is now making about 150 site surveys per month. It has also occupied a 50,000 square foot warehouse which is home to 350 containers. Although Alex successfully negotiated a very attractive deal with the warehouse’s landlord at renewal time, he is now keen for the company to acquire its own warehouse. Other plans for the future include growing the commercial side of the business. Currently, the company’s turnover is 45 per cent from storage and the rest from removals, but of the removals turnover only 15 per cent is commercial work, a proportion that Alex is keen to increase. “The BAR commercial standard will

Feature –Industry New Member News

certainly help us in the market,” he says. “A major focus for the next one to two years will be on building this business. In the commercial segment, a lot of big offices require their suppliers to be BAR members as a prerequisite. BAR will also be great for networking, communications, training and improving our standards. A couple of us have already taken the estimating course which was a big help.” The company is currently mining the rich seam of the special needs education sector. The government is funding the construction of new state-of-the-art schools for handicapped children. This upgrade process involves a lot of storage and decanting work, and Alexanders has already won the contracts for several of these operations. It’s been a busy 2012 so far for the company, 40 per cent of whose business comes from previous clients and word-ofmouth recommendations. But while revenues may be rising, Alex says that the biggest challenge facing the industry is rising costs, which are putting pressure on margins across the removals and storage business. “It seems as if all our costs

are going up, from fuel to cardboard to plastic, and that can put a squeeze on profits,” Alex says. “While I don’t want to have to go outside of the UK, I am currently looking at Poland and China for ways of buying cheaper materials and services and reducing our business expenses. Business is good now, but the economic climate is still challenging and BAR members can’t afford not to look at all ways of reducing their cost base.”

“At Alexanders we have a culture built on dialogue with our workforce, with a lot of feedback from staff, and I think this has helped us grow.” Alex Pope, Alexanders. Contact Alexanders: Tel: 0333 800 2323 Email:

R&S Competition

the biz!

Champions League challenge! 1) 2) 3) 4) 5) 6) 7) 8)

What is the highest margin of victory in the knockout rounds? Who is the highest all-time scorer, with how many goals? Who is the oldest player to score? Who is the only player to score five goals in a Champions League match? What manager has lost three finals, and won one? Which player won the tournament with three different teams? Who scored the fastest goal in a final, and when? How many teams have defended the Champions League trophy?

Deadline for entries: 15 May 2012. Don’t delay! Send in your answers now to The answers to last month’s quiz were: 1) Jack Nicklaus 2) Nick Faldo 3) 63 4) 2008 US Open 5) José Maria Olazabal 6) Royal Lytham & St Annes 7) Rory McIllory 8) Chevy Chase 9) Medinah Country Club, Ilinois Congratulations to Iain Adams from Sterling Relocation who has won a free quarter page advert in a future issue of R&S.

May 2012 Removals & Storage 57

Feature Industry–News Term of office ends for BAR President, Reg Hackworthy

Reg Hackworthy: Reformer bows out After two event-filled years as BAR President, Reg Hackworthy is moving on. Reg talks to R&S about how he helped to make the Association a more democratic organisation, about the debate over standards-based membership, and about how BAR is helping Members face up to the challenges of today and tomorrow.


uring his time as BAR President, Reg has overseen the Association’s evolution towards a much more democratic organisation. Thanks to the reforms implemented during his term, every position on the main board and boards of BAR’s subsidiary companies now have to be elected by the Members, and these BAR officials serve a term of office. “This allows all Members an opportunity to have a say and get involved in how its association and its subsidiary companies are run,” he explained to Louise Gale, R&S Managing Editor. And, there has been plenty for Members to have a say about in the last two years! “I think one of the main challenges facing our industry is that many customers do not expect or want to pay what we know is a reasonable price for our services,” Reg says. “It is often an uphill struggle to persuade them that the extra cost for a professional service is worth paying for, unless they have had a bad experience in the past, and Members can get drawn into a price war.” When Reg took on the role of President, people asked him what he hoped to achieve during his term. “My answer was to help improve the Association for the Members and make it more democratic,” he says, and there can be few readers of R&S who will not agree that is exactly what he has done. Besides the democratic reforms, Reg’s time as President of BAR was perhaps, above all, characterised by the ever deeper debate about the role of standards. Standards-based membership was an initiative fully endorsed by Reg but rejected by the membership. “I believe that as an association we missed an opportunity last year when the majority 58 Removals & Storage May 2012

voted against a standards-based body,” Reg reflects. “I believe this would have helped us to differentiate ourselves from those who do not operate good practice and high standards, and this would have been a tangible selling point for us all. Some Members will be looking towards building standards and we must be careful not to end up with a two-tier system, which, in my opinion would be disastrous for the Association.” “However, as a democratic association, the majority rules and the BAR must now work to continually improve the service it offers to its Members as a trade organization, offering information, advice and leads,” he comments. In this aspect, BAR has come a long way in recent years and under Reg continued the process of evolving into a more commercially pro-active organisation. The employment of a Director General four years ago was a major step in kick-starting these changes. “Members wanted more than was on offer at the time,” according to Reg. “We wanted the public to recognise the BAR badge and better communication from HQ. In response, our HQ has become much more commercial. We have an excellent team now in Watford, developing new ideas on how to make the Badge better known to the public.” For Reg, it is now the turn of BAR Members to reap these benefits of membership. “We have recently produced a costing matrix to help Members, which was first shown at our road shows two years ago and at most area meetings.” “Our Association needs time to develop further, we would have liked to be further

down the road but we have had a difficult two years dealing with internal issues. We do not have the funds (other than increasing subscription) to make an immediate impact so we have approached the task from a different angle which is by a gradual process. My message to BAR Members is: please be patient and help us build and improve for the future. The Association is all about its Members. If you have the chance, get involved and make a difference!” As he leaves the Presidency, Reg is particularly concerned by current talk of the VAT threshold in the UK being increased to £150,000 and by the possible impact on the industry of new legislation coming out of Europe. “BAR will of course be lobbying hard against any raise in the VAT threshold, while in Europe we will be joining our partners FEDEMAC in their lobbying efforts,” he says. And on a personal note, Reg says “I have enjoyed the whole two years of my presidency there have certainly been up’s and down’s, more down’s than up’s, but it has been a pleasure. “He has particularly enjoyed travelling and meeting Members who have invested a great amount of time, money and effort in growing their business. “I am sure many friendships will survive into the future,” Reg says. Reg is extremely confident that Ian Studd, the new BAR President, “will do a tremendous job.” He adds: “My advice to anyone contemplating becoming a future president is to just be yourself (albeit your most patient, diplomatic and thick-skinned self) and enjoy the experience!”

Diary BAR News Dates

Diary Dates BOARD, COUNCIL AND COMMITTEE MEETINGS 2012 Board of Directors June 27 - 10.00am-14.00pm National Council June 12 2012 Overseas Group Council June 13 2012 CMG Council June 14 2012 BAR EVENTS 2012 BAR Annual Conference May 17-19 - Beaumont Estate, Windsor BAR Conference Golf Day May 17 - Marriot Lingfield Park Country Club, Surrey BAR and RBA AGM May 18 - Beaumont Estate, Windsor BAR AREA MEETINGS 2012 East Anglia Area Contact: Gary Beattie 01767 312869 East Met Area Contact: Paul Freeman 0800 413335 East Midlands Area Contact: Andy Wade 01476 579210 Kent Area Contact: Tom Bourne 01797 228000 New Met Area Contact: Julie Thompson 01932 410100 June 21 - ICM Gerson Ltd

Do you have any diary dates? E-mail them to: To view diary dates/events, please log into ‘MyBAR’ and click on the Calendar/Events and BAR Calendar tabs where you can view full details including time, date, location and agendas (when available). To view area minutes, please log into ‘MyBAR’ and click on the BAR Areas tab and then one of the 16 areas listed. Minutes from past 2012 area meetings can be viewed and downloaded (where available).

Northern Area Contact: Alan Hoggin 0191 5491194 June 20

Western Area Contact: Ria Russell 01278 447099 May 8 - Brent Knoll, East Brent

North West Area Contact: Annette Harris 0161 6534455 May 23 - Manchester

West Midlands Area Contact: Sarah Pargeter 01384 377786 May 21 - Gainsborough Hotel, Kidderminster

Northern Ireland Area Contact: Dominic Murray 02890 748588 Dominicmurray@coastways Scotland Area Contact: Georgina Berry 0151 502220

Yorkshire Area Contact: Graham Puddephatt 0845 6021775 June 21 - York Golf Club, Strensall

Southern Area Contact: Peter Doman 01372 385985 South Wales Area Contact: Andrew Robbins 01792 584229 South Western Area Contact: Sue Christophers 01637 872529 May 29 - The Ley Arms, Kenn Sussex Area Contact: Miranda Hyder 01342 870087

May 2012 Removals & Storage 59

Memberships BAR News

BAR Memberships May 2012 Registered: The following Members have registered: National Affiliate

Self Storage Special Interest Group

International Associate W. Southerington & Sons Ltd Memb No: S045

DKV Euro Service Benelux VOF Memb No: D319 Walserij 64, NL-2211 SL Noordwijkerhout PO Box 35, 2210 AA Noordwijkerhout The Netherlands Tel: 0031 252 345665 Web:

Wellington Trading (UK) Ltd t/a TFM Memb No: W005

Reachlocal UK Memb No: R934 2 Queen Caroline Street Hammersmith London W6 9DX Tel: 0203 178 6983 Web:

Apak Relocations an ATN of Eurogroup International Movers Ltd Memb No: E034

Overseas Group Movecorp Ltd Memb No: M097

Change of Name & Address:

Applications: BAR has received the following application for:

Intermovers & Storage Sdn. Bhd has changed its name to Intermovers (Malaysia) Sdn. Bhd. No. B-19-G Jalan Medan Selayang 1 Medan Selayang Batu Caves 68100 Selangor, Malaysia Memb No: I407

Termination: BAR is sorry to lose the membership of the following company whilst thanking them for their support: Ceased Trading: National & European Group Sowerbys Removals & Storage Ltd Memb No: S112

Additional Trading Name

Any Member wishing to make any comment regarding an application should do so in writing to BAR Head Office within 21 days of receipt of this notification. Details of membership applications in process may also be found on the BAR website:

Do you have any news to share with R&S readers? Send to:

60 Removals & Storage May 2012

Trade Services Channel Islands


Weekly Service between Ireland

EASYMOVES and UK & UK and Ireland

Memb No:E309

Part Load Specilaists with Competitive rates and fastest times available Tel:00353 9066 23457 or Freephone UK on 0800 3284984 or Ireland on 1850 35 75 75


Isle of Man


Scotland and Islands



Units 5&6, Lower Blackhill Ind. Estate, Lerwick, ZE1 ODG

Regular nationwide service Tel: 01595 696268 • Fax: 01595 693515 Email:

May 2012 Removals & Storage 61

Trade Services Switzerland

Germany and Austria



Weekly Groupage Service Full origin and destination services available. German speaking staff Contact Darrel or Justin Tel: 0208 144 0734 • Fax: 0844 770 7111 Email: Italy




• Regular runs to all areas • Full or part loads • Receiving depot 10mins from M25 J5 ...or we collect • All deliveries and collections carried out by our own crews Phone Paul for advice and genuine delivery/collection times


62 Removals & Storage May 2012

Trade Services Spain


Purely The Balearics, No Bull!

Weekly Scheduled Service, Containerised Storage Depots Holder of Spanish Transport Licence for our Tranship vehicles Unrivaled Infrastructure in Mallorca, Menorca & Ibiza Excellent Rates, Payment in Euros or GBP accepted UK Office: 01843 585055, Mallorca Office: 0034 971 693566, Trade website:



France - Spain - Portugal - Italy PRESTON 01772 651570

Email: Web:


7 day transit time Twice-monthly departures British Crews & Professional Service Highly recommended in Greece

00 44 1733 311 561 |


Weekly Service for the Trade. Call now for best rates Depots in Preston, Chester, Alicante, Malaga

GREECE by Road


This space is available from just £33 per month Cyprus and Malta


TEL: 01202 576514 FAX: 01202 574011

Memb No: W001


BOOK A DISPLAY ADVERT 1/4 Page from just


1/2 Page from just


Full Page from just


call Sandra Zealand on:

0117 957 5400

or email:

May 2012 Removals & Storage 63

Trade Services India




United Arab Emirates

Regular Trade Services to UNITED ARAB EMIRATES Dubai, Sharjah and Abu Dhabi


Full & part loads

OVERSEAS REMOVER Advance Payment Guaranteed

Memb No: GO13

Contact Justine or Stuart on

01432 377477 fax: 01432 279894 email:

Space to Hire

South Africa


This space is This space available fromisjust available just ÂŁ33 per from month ÂŁ33 per month

Web Banner Offer Advertise in 5 or more issues of Removals & Storage magazine and get a free static banner on the BAR website with a direct link to your own website.

Call Sandra on 0117 957 5400 for details

64 Removals & Storage May 2012

Trade Services Training

G&R Advert 60x60mm:Layout 1 Piano Specialists






16 Trade Storage

THE PIANO SPECIALISTS A family run business, Est. in 1968.

LOCAL MOVING • WORLDWIDE SHIPPING WEEKLY EUROPEAN SERVICE Recommended by the worlds finest piano manufacturers, auctioneers, music colleges & academies.

Mem. No G005

Call BARTS on 01923 699484 or email

100 BOLLO LANE, CHISWICK, LONDON W4 5LX Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855

Trailer Hire

Warehouse Containers


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This space is available from just £33 per month

BAR Training Services Training from the Removals Experts

Introduction to Estimating

Course Dates 2012

Ideal for staff who are new to the role. This 1 day course focuses on teaching students the unit system, methods of estimating, risk assessment, the role of the Estimator and selling services to the customer

08 May

• Quantity Assessment • The Role of the Estimator • Health & Safety • Contract Conditions • Communication Techniques • Removals Insurance

Course to be held at BAR, Watford

BRAND NEW for 2012!

Just £199 + VAT p/p (BAR Member)

To book Call: 01923 699484 or email:

May 2012 Removals & Storage 65

Classifieds For Sale

Situations Vacant

Removals, Storage & Shipping Business for Sale (West London based) Fantastic opportunity to acquire a well established business. Specializes in Domestic, Overseas & car shipping world wide Excellent staff, 6 vehicles, good storage revenue, turnover in excess of ÂŁ850k/pa Sale due to moving abroad. Contact: 079 0934 8328 Opportunities

Are You Looking To Sell? We are looking to buy good quality household moving and storage companies in London and the home counties. Please call 07933 123 123 in full confidence for a quick decision. Situations Vacant

QSS is recruiting Quality Auditors / Inspectors QSS (Quality Service Standards Ltd) is a wholly owned subsidiary of BAR and provides high quality services primarily to BAR Members. These services include implementation of quality standards, as well as auditing and certification to these standards most of which are removals-specific but also including ISO 9001, ISO 14001 and others. UKAS accredited, QSS uses a team of industry-experienced consultants to deliver these services. QSS also provides a full inspection service to BAR for new and existing Members. Due to continued expansion and anticipated further growth we are looking for additional persons to join our team. Our work is allocated on a regional basis and we expect to have a particular need in Scotland and the north of England but would welcome applications from persons based elsewhere in the country. Candidates should ideally have all-round industry experience, an eye for detail, organisational ability, good interpersonal skills, a willingness to travel and an understanding of quality standards although training is available.

Simpsons Removals have the following vacancies: Internal International / European Sales Consultant To work in a growing team, based at our Head Office in Swanscombe, Kent. Involves telephone sales, to direct lead clients, no cold calling. Previous experience in International / European relocations is essential. Candidates with International / European operational experience within the industry, looking to expand their skill set will also be considered. Good rate of pay + commission

External Relocation Surveyor The candidate will be responsible for dealing with predominantly International Sales but the role will include a variety of UK and European sales too. Covering London and Home Counties area. The ideal candidate will have a background in removals dealing with Domestic, European and International moves. Company car, ipad and mobile phone will be provided. Please send C.V’s. to Tel: +44 (0) 1322 386969 Fax: +44 (0) 1322 383467 Email: Web:

Do you have any Recruitment vacancies, contact our sales team on 0117 957 5400 66 Removals & Storage May 2012

The role involves working from home on a self-employed basis, in close liaison with our office in Watford.

Please apply with a detailed CV and a covering letter by email to by 31st May 2012

Removals & Storage magazine  

The monthly publication for the British Association of Removers