Increasing Brand Equity through exceptional Customer Service Customer-Centric Approach
Building Your Brand through Your People to create Customer Loyalty.
Key Course Objectives • Recognize the importance of brand preference in customer decision making. • Recognize the impact of moments of truth on brand image and equity.
• Identify actions that enhance custosmer loyalty & brand image.
Formats
Face to Face
Target Audience For those that want to
successfully grow customer loyalty to enhance brand equity and improve bottom line results.
Duration and Group Size
Duration
Group Size
Face-To-Face: 1 Day
Face-to-Face: Recommended Participants 8-16
Click to Get in Touch Contact us to get more info and the full outline.
enquiry@relateucation.com Australia (+61) 1300 883 652 www.relateucation.com