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FAQ Can customers join my newsletter without registering? It’s up to you, you can add the newsletter page element to your site so any visitors can sign up if they wish to. How am I able to accept money online? We provide a variety of options including PayPal, Google Checkout, Sage Pay, RBS WorldPay and HSBC. So you can accept payments from pretty much anyone, anywhere, anytime. Do I need to buy additional software to create invoices etc.? No, you can generate invoices, packing slips and modify and manage your orders, all from within your admin area. Can I split my customers into different groups? Yes. You can also allocate different price discounts and access to certain pages depending on which customer group they are in. Do I need to hire a web designer? The software comes with over 100 industry templates making it very easy to create a professional looking website in no time. Can I use Google Webmaster Tools? Yes, in the advanced settings area you can add the Google Verify tag to the correct area of your web pages (the 'head'). Can I have a blog or news area on my website? Depending on which package you choose you may have the option to add a blog, which you can use to provide your customers and visitors with news or any other content you wish to share. I have hundred of products, is it easy to add them to my shop? Yes, you can import (and export) to the shop using .CSV files, allowing you to manage high numbers of products with ease. How can I interact with my customers? Depending on which package you choose, there are many features included that will enable you to improve


your customer interaction and support such as the newsletter tool, forums and blogs as well as allowing product reviews and comments. Can I change my website theme for special occasions such as Christmas? Yes, you can create multiple templates and activate them as and when you require. Is the software secure? Yes, the checkout process uses SSL encryption to ensure that all details are protected. The software is also pre-approved for Safe Buy and Trusted Shop certification. I sell on eBay at the moment, will I still be able to? Yes, you can directly feed products into eBay and other portals such as shopping.com and Google Base directly from your administration area.


Ecommerce FAQ