Page 1


TABLE OF CONTENTS Welcome from Penny Smiley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

INFORMATION ABOUT COURSES AND REGISTRATION How to register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 • Prerequisites • If a Course is Full • Cancellations • Key Training Codes Achieving the Most Through Your Learning Experience . . . . . . . . . . . . . . . . . 4


...............................5 Employee Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 • New Manager Orientation and Training . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Employee Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 • Leadership (Manager/Supervisor specific) . . . . . . . . . . . . . . . . . . . . . . 17 • Wellness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Corporate Health and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Document Management (DOCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Customized Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

LEARNING AT WORK CONTACTS . . . . . . . . . . . . . . . . . . . . . 34 Employee and Organizational Effectiveness . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Document Management (DOCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Corporate Health and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

LEARNING AT WORK LOCATIONS . . . . . . . . . . . . . . . . . . . . 36 NOTES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37



WELCOME TO LEARNING AT WORK 2012 Message from the Commissioner of Human Resources – Penny Smiley I am pleased to present our 2012 Learning at Work calendar, and an exciting selection of learning and development options for all employees. In today’s workplace environment, lifelong learning is more important than ever. Aligning classroom training with personal development goals, our strategic plan priorities, and work area needs is important for individual growth, and supports how we continue to do great work and provide excellent services. We have added a number of new training sessions to our learning calendar over the last couple of years that align with the employee survey outcomes, our values and behaviours, the strategic plan, and our core leadership characteristics, such as; Navigating Your Career, Enhancing Personal and Interpersonal Effectiveness, Communicating with Confidence, Leader as Trust Builder, Understanding Social Styles, Facilitative Leadership, Time Mastery for Success, Diversity Awareness Workshops, Mental Health in the Workplace, and Emotional Intelligence for Managers. Other workshops developed by Human Resources, to meet interests expressed by employees are; How to Prepare for an Interview at the Region, How to Apply for a Position at the Region, and Improving Your Development through PDP’s, for managers and employees. These training offerings provide learning in areas such as, improving communication, learning and professional development, performance development, opportunities for advancement, workload, and others. I encourage you to review your development goals and work objectives, along with our calendar learning options, and discuss your interests with your Manager or Supervisor. I wish you success on your journey of learning and development.

Penny Smiley



INFORMATION ABOUT COURSES AND REGISTRATION HOW TO REGISTER Online Training Registration System (TRS) on the Region’s Portal From the Portal home page, go to the green Quicklinks on the left side of the screen. Click on Learning at Work and this will take you to the Learning at Work home page. Then click on the Learning at Work ‘leaf’ icon to enter the Training Registration System. When searching for courses, you will only see courses that are available to you according to your position. Search for courses using one of the search options: 1. Keyword – single word searches work best 2. Course categories: • Computer • Employee Development • Employee Orientation • Health and Safety

Learning at Work

3. Subcategories By clicking on the course name, session dates, location and attendance information becomes available. By clicking on either the Course Detail or Register button you will get more information, including course descriptions, and be able to register for the session. Click on: “Tips for Employees” or “Tips for Managers” for additional help and details. The Learning at Work calendar is also available to view online on the Learning at Work page, along with the schedule of dates and times.



IMPORTANT INFORMATION Prerequisites or Co-Requisites Ensure that you have met the prerequisite requirements by reading the course descriptions carefully. A prerequisite is a requirement that must be met and/or completed prior to being able to register for that course. The requirement can be another course or some other noncourse requirement. Proof must be provided to the Course Administrator. A co-requisite is a course that has multiple days. Attendance is taken on each day and you will have not completed the course unless you attend all days.

If a Course is Full You have the option of registering yourself on the waiting list. If there is a cancellation, you will be notified of an opening. If there is no opening through the wait list, you will need to register yourself for a future session, if available.

Cancellation If you cancel from a course your supervisor will receive an email. Cancelling should be done a minimum of one week prior to a course, or a charge will apply. If you do not attend the session a charge will apply and your supervisor will be notified.

Key Training Codes Watch for the following ‘code words’ in the training course descriptions. They indicate what the course content aligns with and supports, and other important registration information. M = Mandatory Training NEW = New course for 2012



ACHIEVING THE MOST THROUGH YOUR LEARNING EXPERIENCE Throughout your learning at the Region, you and your supervisor have an important role in the success of your learning experience. Your supervisor must approve your courses. Take the time to discuss courses that you are interested in attending with your supervisor to determine if they align with your development goals. Review important assignments to complete, and new learning’s with your supervisor. Your commitment to having a positive learning experience is important. Ensure that you arrive on time, complete any pre-session work, be prepared to actively participate, and identify how you are going to use your new learning’s in your day to day role.

SELECTING YOUR TRAINING Ask yourself these questions to determine if a course is the right choice: • Does the course align with my learning and development goals? • How will I take what I learn from the course and apply it in my day-to-day work? • Is this the right time to take the course? When and how will I apply what I learn? • What support will I need to attend the course and apply my learning? • Have I had a discussion with my supervisor about the course and the learning that will take place? • How will this course connect to my other planned learning activities?

APPLYING YOUR TRAINING Answer these questions either on your own, or with a colleague, after you have completed a training session. • What have I applied from the training that has helped, and why? • What from the training will I focus on over the next week? • How does this training support my development goals and the work that I do?



COURSE DESCRIPTIONS EMPLOYEE ORIENTATION Registration for these courses is automatic upon hire.

New Employee Orientation Program (NEOP) (1 day) (M) Welcome Mission and Values (1.5 hours) This session reinforces the Regional values, creates an awareness of service expectations, and provides new employees with the opportunity to learn how they can make a difference in their role at the Region. The session provides the opportunity to meet our CAO and network with other new employees. Working Together – Respect in the Workplace (2 hours) This interactive session is designed to help employees understand their responsibilities in creating a positive work environment. Participants will be introduced to the Region’s expectations on interpersonal behaviour, as well as policies relating to interpersonal conduct, workplace harassment and violence prevention. Participants will also gain a better understanding of the causes of conflict, learn how to resolve it and gain information on the internal supports and processes available. Health and Safety Orientation (2 hours) This health and safety program for all new employees covers: • The Internal Responsibility system • Workers rights under the OHSA • Duties of the workplace parties • Workplace violence prevention • Key aspects of WHMIS Human Resources Documentation (1.5 hours) This session introduces new employees to important HR policies including, Code of Ethics, Conflict of Interest, Technical Asset policy and other documentation specific to working at the Region. Human Resource policies, employee-specific wellness programs, the Region's charitable campaigns, facility access, parking, TAMS, benefits/pension plans (for those eligible) and other information are also covered. This HR Documentation session is held every Monday.



Registration for these courses is automatic upon hire.

New Manager Orientation (3.5 hours) (M) This orientation session gives new managers the opportunity to meet with our CAO, Mike Murray, network with colleagues, and interact with Human Resources Staff to: • Learn and/or review the organization’s vision, mission and values • Understand how leadership is defined at the Region, through our core leadership characteristics • Explore key responsibilities of management staff • Discuss various programs and services offered

Health and Safety for Supervisors (1 day) (M) Participants will leave this workshop with an understanding of: • Occupational Health and Safety Law • Competent Supervisor • The Internal Responsibility System • The Role of the JHSC and H&S Reps • Due Diligence • Risk Assessment

Managing in a Unionized Environment (1 day) (M) This highly interactive workshop will address: • Labour relations issues • Collective agreement interpretation and application • Attendance management • Performance management challenges

Performance Management for Supervisors (1.5 days) (M) During this workshop participants will learn how to: • Use all parts of the Performance Management Program, including the Performance Development Program (PDP) • Encourage and support employee development • Link employee expectations with organizational goals • Recognize good performance in a manner that will encourage more of the same • Constructively address issues with employees who are unable to meet performance expectations • Distinguish disciplinary from non-disciplinary performance issues



EMPLOYEE DEVELOPMENT (Also see Human Resources, Employee Development, on the Portal Training Registration System). The following courses support employee development, and are designed to improve key workplace skills, such as; communication, service excellence, respect for colleagues and clients, integrity and co-operation in the workplace, and greater understanding of others

Abilities Awareness (1 day) This training experience will increase an employee’s awareness about disabilities as they relate to the workplace. The focus of this course is on what can be accomplished when people are given equal opportunity. Participants will: • Learn more about working with, and providing service to, individuals with disabilities • Learn how to interact with persons with disabilities who use an assistive device • Participate in experiential exercises

Building Trust in the Workplace (1 day) This workshop introduces participants to the concept of “trust” and why it is such a critical competency today. Participants learn what a trustful environment looks like by understanding exactly which behaviours build trust. Participants complete a self assessment based on the four Elements of Trust: Able, Believe, Connected and Dependable. By using the ABCD Trust Model, participants are able to look carefully at their relationships and focus on the aspects of those relationships that need repair or further nurturing in order to build and maintain trust. Participants will: • Identify the elements of trust • Understand the impact of trust erosion • Complete the “Myself as a Trust Builder” assessment • Identify their strengths and challenges in building trust • Discuss the organizational benefits of trust for the Region of Waterloo

Business Writing: Clear Writing and Plain Language Writing (half day) Business writing has changed drastically over the past decade. Today’s fast-paced world demands our correspondence and reports be written in an easy-to-read, easy-tounderstand style. Emphasis is now placed on informing, not on impressing the reader. And when it comes to plain language writing, the focus is now on tone and on achieving reader buy-in. Participants will learn: • Academic versus business writing • Business writing styles: clear writing (reports) and plain writing (correspondence, 7


emails, brochures) • Moving readers from alpha to beta mode • Effective word choice • Active versus passive voice • Computer settings for editing • 3 tones every business writer should be able to use: formal (reports), neutral (correspondence and some internal communications) and informal (emails, some internal communications)

Coaching Conversations (1 day) Hone your communication skills, and contribute to more effective and direct conversations. A coach is someone who makes a powerful difference in the lives of others. One can use the skills of coaching to have more effective conversations with peers, direct reports, clients - even with one’s boss! This workshop will provide a simple model for holding conversations that have a positive impact on shared outcomes and motivate others to change. The program includes experiential training, case studies and practice simulations. Participants will be able to: • Determine if coaching is the appropriate course of action • Follow a three step approach in preparing for coaching conversations • Provide and receive feedback • Use personal strengths to coach and influence others

Communication and Conflict (1 day) Prerequisite: Completion of “Working with Others – Introduction to Myers Briggs (MBTI)” (which is offered in this training calendar) or completion of the MBTI through an external course. You must know your Myers-Briggs type to take this course! Please send your four letter Myers Briggs Type to Michelle Aitcheson in Human Resources, upon registration. If you do not know your Myers Briggs type, please register for “Working with Others – Introduction to Myers Briggs (MBTI)” It’s essential to improve communication in order to deal with the challenges of conflict and grow as a person. Improved communication has been identified as a priority for many individuals and groups. This interactive workshop will give participant’s practical strategies to improve communication, manage stress and reduce interpersonal conflict. Using TYPE (Myers-Briggs TYPE Indicator) as a tool for Managing Conflict. The objective is to provide you with valuable insights into how to improve your conflict approach and how to navigate through conflict with someone who’s TYPE is different from your own. We will review type concepts, introduce a model for managing conflict and focus on communication in conflict.



Communicating With Confidence (1 day) Your ability to communicate thoughts and ideas clearly and confidently is key to professional success. However, many factors can inhibit effective communication, including fear, misunderstanding, protecting one’s territory, and posturing. Or you may know what to say, but not know how to present the message so people will understand and accept it. This workshop is designed to develop inter-personal skills so participants can communicate with confidence, clarity, and control while maintaining positive work relationships. You will learn to identify the factors that affect your ability to be effective and overcome barriers that cause you to stumble. The best way to improve communication skills is to practice, and this workshop will provide time to practice, and develop skills in a fun format. Participants will learn to: • Identify and overcome communication roadblocks • Apply strategies for communicating with confidence, precision and poise • Clarify perceptions to avoid misunderstandings • Communicate more confidently and clearly when it counts • Communicate effectively in conflict situations

Conducting High Performance Meetings (1 day) Meetings – too many , too long, boring, unnecessary, poorly planned, sorely conducted, missing the point, having no point! Despite these typical complaints, meetings are an essential part of organizational life. Meetings are the primary arena for the exchange of information, problem solving and decision making that are necessary to carry out the work of the organization. With the move toward increased employee involvement, and team based cultures, the need for high performance meetings is greater than ever. High performance meetings don’t just happen. They are the result of advanced planning, skilful facilitation of the meeting, and follow through. Participants will learn: • Guidelines for planning and conducting successful meetings • Meetings skills for both leaders and participants • The importance of follow up: documentation, dissemination and action items • How to use a variety of meeting tools

Customer Service Basics (4 hours) This program explores what customer service means at the Region of Waterloo in the context of the Region’s Corporate Value of “Service”. Participants will learn: • How customer service is at the heart of every job at the Region • To identify who the customer(s) is/are: internal and external • Understand customer expectations and needs • To discuss and practice what elements are needed to deliver superior customer service 9


Dealing with Increased Work Demands (half day) Today’s workplaces – and personal lifestyles – are creating an unprecedented level of workload. In this interactive workshop, participants will recognize the impact of increased work demands on self and others. Through guided thinking and group exercises, each person will identify strategies that will work for them by: • Identifying sources of personal effectiveness and support • Understanding personal management techniques • Learn tools for setting priorities, making decisions and delegating • Control personal habits and attitudes that add additional stress

Developing Your Resilience to Change – Level 1 (half day) This half day interactive workshop is perfect for those looking for some tips and techniques to help you understand and cope with change in your personal and professional life. You will come to understand the different types of change, the phases of transition, the reasons why it is so difficult to let go of old ways and what you can do to become more resilient to change.

Developing Your Resilience to Change – Level 2 (half day) This half day is designed for those who have taken Level 1 or had other exposure to change management concepts (e.g. attending the Management Leadership Development Program). This interactive seminar is focused on helping you as someone charged with leading a change. The facilitator will encourage you to use your real life work scenarios and find concrete actions that you can take to help lead yourself, your peers and other staff through resistance and other issues associated with change.

Diversity Awareness (half day) The purpose of the Diversity Awareness workshop is to enhance knowledge, skills and attitudes regarding workplace diversity, improve our ability to work with others, and understand the uniqueness that we each contribute to our role. The session will provide an opportunity to discuss how to demonstrate respect for diversity, human rights and equity and everyone’s role in building a professional, respectful, and inclusive work environment. Workshop Outcomes Following the course, participants will: • Have a common understanding about: ■ terms and language related to diversity, cultural differences, stereotyping, and human rights; ■ current legislative responsibilities and obligations; ■ their roles in ensuring a professional, positive, respectful, welcoming, inclusive, harassment and discrimination free environment • Have practice in applying the skills, knowledge and attitudes needed to interact with co-workers and clients in a manner that is inclusive and respectful • Have identified ways to contribute to a more mutually respectful and supportive work environment



Emotional Intelligence and Personal Leadership (1 day) Emotional Intelligence (EQ) is the ability to recognize one’s own feelings and the feelings of others. It is also about effectively managing emotions in business relationships. Research shows that for many positions, emotional intelligence is twice as important as IQ and technical skills in ensuring the effectiveness of the individual in that role. Participants will learn to: • Manage conflict constructively without damaging relationships • Build strong and productive teams through open and honest dialogue • Maintain high workplace performance and motivation through trust and respect • Increase service delivery by building long term relationships with staff and clients

Enhancing Personal and Interpersonal Effectiveness (1 day) This course focuses on three critical leadership competencies: • Understanding one’s personal motivators and related communication (relating) style • Being able to demonstrate high EQ (emotional intelligence) in managing ineffective or negative impulses • Relating more effectively to others, especially in difficult situations The course utilizes the Strength Deployment Inventory (SDI) as an assessment tool and foundation piece. This inventory is highly regarded in providing insight into: • One’s core “motivational value system” (MVS) • The motivating values (MVS) of others • How to broaden one’s approach to relate more effectively • “Triggers” that could cause conflict • Our typical three stage approach when experiencing conflict. Participants will learn: • What matters most to people, and how this translates into a daily relating style • The seven (7) motivational value systems and how to identify and best relate • How participants might “overdo” their strengths which potentially reduces their overall interpersonal effectiveness • Opportunities to broaden one’s approach to relate better to others • How to communicate in a way that aligns with the motivating values of others • What causes people conflict (“triggers”) and how they typically respond • How to make better choices when in conflict to more quickly return to dialogue and shared understanding • How to prepare for and hold a “crucial conversation” • How to apply course learning to actual workplace needs and challenges



Freedom of Information and Privacy Training Orientation (2 hours) This course is open only to employees who work in the Corporate Resources, Finance, and Transportation and Environmental Services departments; and the Community Planning, Community Services and Transportation Planning divisions of the Planning, Housing and Community Services department. This course covers the basic requirements of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), a law which provides everyone with a legal means of requesting information held by all Regional offices.

Freedom of Information and Privacy – (in-depth) (3 hours) (M) This course is open to employees who work in the following areas: Social Services, excluding Sunnyside Home; the Housing Division of the Planning, Housing and Community Services department and Human Resources. Employees who handle personal health information, like those in Public Health and Sunnyside Home must attend separate training related to the Personal Health Information Protection Act. This course provides an in-depth review of the Municipal Freedom of Information and Protection of Privacy Act, as well as other privacy laws which affect Regional activities.

How to Apply for a Position at the Region (1 hour) Participants will learn: • How to apply for internal Region of Waterloo job postings • Who to contact for more information on internal job postings • How to write effective resumes and cover letters • Information about the ROW selection process

How to Prepare for an Interview at the Region (2.5 hours) Participants will learn: • Why the Region uses structured interviews • What to expect during and after a job interview • How to prepare themselves for the job interview • How to handle typical interview questions



Improving Your Development through PDP’s (half day) This workshop reviews the Region’s Performance Development Program (PDP) and outlines the important linkages between employee development, achieving organizational objectives, and developing and discussing goals with your manager. In the workshop, time is taken to discuss the importance of committing to and completing your PDP, along with reviewing the forms to de-mystify the process, to make them easier to use. Time is allocated for discussion, group exercise on filling out the PDP form(s), and Q&A. Participants will learn: • How the Region’s PDP supports employee development • The importance of employee development • The PDP process, form(s), and planning for important discussions • How to create development goals

Learning to Lead (3 days) Prerequisite: Completion of “Working with Others – Introduction to Myers Briggs (MBTI)” which is offered through this calendar, or completion of the MBTI through some other means. You must know your Myers-Briggs type to take this course! Please send your four letter Myers Briggs Type to Michelle Aitcheson in Human Resources upon registration. If you do not know your Myers Briggs type, please register for “Working with Others – Introduction to Myers Briggs (MBTI)” This introductory program gives participants the opportunity to purposefully assess their current leadership style as well as gain fundamental tools and techniques to help you positively motivate others. The program is suitable for team members, project leaders, front line supervisors, and those new to leadership or those wanting to pursue leadership opportunities. This program involves the development of a Learning Plan; the participant’s supervisor or manager will have an active role in the implementation of this plan. Participants must ensure that they have had a discussion about the proposed learning plan before their supervisor approves their registration. Note to Supervisors: As a supervisor, you must ensure that you have a conversation with employees who report to you before approving registration for this course. Successful participation in Learning to Lead is dependant upon your input. Your role is to work with employees to develop a learning plan based on the course content. Please schedule time with employees who report to you before and after this program to discuss learning goals and how you can facilitate opportunities to apply new skills. More information and guidelines will be sent to you after registration to assist participants with their learning plan.



Navigating Your Career (1 day) This course teaches the fundamentals of effective career management. Participants will learn a three stage process for planning and then taking action on important career goals. This has benefits for both the organization and the employee in terms of alignment of business needs with individual career goals and strengths. The content of this course is both practical and interactive. Through the use of an individual assessment, the Strengths Deployment Inventory assessment, along with a variety of exercises, participants will gain valuable insight, knowledge, and tools to better achieve their career goals. Career planning is much too important to leave to chance. But the reality is that many people do just that. Instead of proactively “managing their career”; employees tend to operate in reactive mode. This course will provide you with the information you need to take charge of your career success.

Organizational Tips for Report Writers (half day) There are three steps to effective report writing: pre-writing, writing and editing. This session workshop deals with the first and last steps. Participants will learn proven techniques to determine their readers’ needs and to ensure the right details go into the report, whether it be for the public, managers or council. They will also receive a sevensentence success checker to use when editing their reports. This workshop will provide participants with the tools to prepare effective reports in a time-efficient manner, including: • Problems facing readers and writers • Three steps to effective report writing • Characteristics of good reports • Objective matrix: setting the success point • Straight-line logic: determining the right details • Pyramid structure: supporting recommendation • CAPS: writing powerful opening paragraphs • Seven sentence success checker

Presentation Skills (2 days) This two day workshop is designed to give participants the basic principles and strategies for presenting ideas effectively, improving communication and achieving key professional development objectives. Participants will have lots of opportunity to practice and get feedback from peers and the program facilitator. Participants will learn to: • Use a presentation format to organize ideas • Polish delivery skills, voice, gestures, and eye contact • Create visual aids to enhance presentations • Handle audience questions effectively



Project Management (1 day) This workshop is designed to help employees who manage projects on their own and/or who have very small projects requiring a team of 2-3 individuals. This highly participative workshop is “simulation” based. Participants will learn: • What Project Management means • The skills Project Managers require • How to effectively manage a project through the five stages of the project process

Pull Conversations (1 day) The quality of an organization is as good as the quality of the conversations that take place within it. People with a “Pull” orientation in conversation are able to clearly understand, and anticipate the best ways to communicate to get their communication needs met in relationships where they may have less authority, but a high need to influence and to frame messages in a way that makes a lasting imprint. This program is a customized blend of experiential training and practice simulators. Participants will learn to: • Make themselves understood quickly • Draw out peoples’ richest data using the Skills of Attraction • Identify the common ground that resolves outstanding differences • Build trust and cohesiveness and improve customer satisfaction • Generate an environment of innovation

Time Mastery for Success (1 day) Setting priorities and managing time effectively is essential for effective workload management and becoming more critical in our increasingly busy lives. This workshop has participants fill out a “Time Mastery Profile” beforehand to provide them with a complete self-directed assessment of their current time management effectiveness, grouped into 12 time-related behaviour categories: • Attitudes • Planning • Handling paperwork • Goals • Scheduling • Delegation • Priorities • Interruptions • Procrastination • Time teamwork • Analyzing time • Meetings Participants are given practical tips, resources and exercises to help them improve their time management skills in the areas highlighted by the Time Mastery Profile. A workbook supplies a detailed framework for a personal action plan for each category that becomes a working document after participants leave the workshop. Post workshop support is also provided.



Understanding Social Styles (1 day) The social styles program helps individuals develop the ability to work with others by better understanding their needs and expectations. This understanding allows people to effectively communicate with others in a way that minimizes conflict and misunderstanding as well as strengthening working relationships. Research also indicates that people who are more versatile in adapting their behaviour to accommodate other styles achieve greater personal and professional success. Participants will learn to: • Recognize differences in people’s styles of interacting • Identify four main clusters of behaviours (social styles) • Recognize the strengths diversity brings to a situation • Build tolerance for differences and avoid potential conflicts • Adapt your communication style to better meet the needs and expectations of others

Working with Others – Introduction to MYERS BRIGGS (MBTI) (1 day) The central theme of this workshop is that individual differences, when understood and appreciated, make everyone’s contribution more effective and the organization as a whole more productive and profitable. What participants will learn at this workshop can be immediately applied to everyday practical situations at work and at home. Through the Myers Briggs questionnaire, participants will gain an understanding of their preferred approaches to situations, and a greater understanding of those around them.

Writing Basics (1 day) Improving one’s writing skills enhances one’s productivity and effectiveness. Skilled writers can produce more effective documents in less time. Better letters and emails results in stronger relationships with clients and coworkers. Participants will learn to: • Address the needs of readers • Write letters and emails that are clear, concise and persuasive



LEADERSHIP (Manager / Supervisor Specific Training) (Also see Human Resources, Leadership, on the Portal Training Registration System).

Countdown to Change (2 half days) A comprehensive change management workshop for leaders that covers these key areas: Defining Change Management • Top reasons people resist change and the impact of resistance on project success • The Personal Journey: change emotions • How is change approached by individuals and what is the personal journey they go through to reach acceptance • The life cycle of change • The relationship between project management and change How acceptance and resistance increases and decreases as a project is implemented • Effective change communication • Key critical success factors in communicating change • Developing a change management plan (specific to your own project) • Eight step change management plan • Methodology and easy to use, practical tools

Diversity Awareness for Managers (half day) The purpose of the Diversity Awareness workshop is to enhance management’s knowledge, skills and attitudes regarding workplace diversity and improve management’s ability to work across differences, and the uniqueness that every employee brings to their role. The session will provide an opportunity to discuss how to demonstrate respect for diversity, human rights and equity, and the role of management in building a collegial, respectful, equitable, inclusive, team environment. Workshop Outcomes Following the course, Managers will: • Have knowledge of culturally competent practice as a framework for working with diverse populations • Have a common understanding of: ■ terms and language related to diversity, cultural competence, stereotyping, equity and human rights; ■ their roles in ensuring a professional, positive, respectful, welcoming, inclusive and harassment and discrimination free environment • Have practice in applying the skills, knowledge and attitudes needed to interact with colleagues and other stakeholders in a manner that is self aware, reflective, inclusive and responsive



• Have reflected on their professional practice and explore personal vs. professional and organizational boundaries • Have better understanding of themselves with respect to diversity, through self reflection and a self assessment • Have identified expectations to contribute to a more mutually respectful and supportive work environment.

Emotional Intelligence (EI) for Managers (1 day) EI is our ability to recognize our own feelings and those of others. It enables us to motivate ourselves and to manage emotions in ourselves and in our relationships. EI is a greater predictor of leadership success than technical skills and IQ combined. Why is Emotional Intelligence Important for Managers? Managers play a critical role in creating a positive work culture that motivates employees to consistently do their best work in a collaborative environment. Participants will learn to: • Set the tone for appropriate behaviour in the workplace through their own actions • Build strong and productive teams with open and honest dialogue • Manage interpersonal challenges among employees with trust and respect • Sustain high morale by being a positive influence and role model

Facilitative Leadership (half day) A leader who understands the skills used by group facilitators can better engage his/her staff. This program teaches leaders how to be a good meeting facilitator so that the group is more productive, and the meeting is more satisfying for participants. Participants will learn: • What makes a leader accessible • Ground rules for healthy group functioning • 10 roles group members play • Spot common group issues and how to deal with them • Inquiry and Group Interaction

Improving Employee Development through PDP’s (half day) This workshop reviews the Region’s Performance Development Program (PDP) and outlines the important linkages between employee development, achieving organizational objectives, and developing and discussing goals with your employees. Time is taken to discuss the importance of committing to and completing your PDP’s for employee engagement, individual and team development, and improving communication between Managers and staff. A focus on reviewing the PDP forms, the feedback formula, how to have important conversations, and completing the full PDP process, is covered in the workshop. Time is allocated for discussion, group exercise on filling out the PDP form(s), and Q&A.



Managers and Supervisors will learn: • How the Region’s PDP supports employee development and engagement • The importance of employee development and how to support through the PDP • The PDP process, form(s), and planning for important discussions • How to create effective development goals

Leader as Trust Builder (1 day) Having strong effective skills to build trust in today’s workplace is recognized as a valuable leadership asset. In this program, participants will identify specific behaviours that influence trust. A Leader as Trust Builder assessment is at the core of this workshop. This program addresses the economic impact of trust, as well as how to rebuild trust that has been eroded and move forward with positive results. Leaders will learn to: • Understand the concept of trust in leading teams and individuals • Identify the elements of trust • Identify individual strengths and challenges in building trust • Create and follow an action plan for becoming a more trustworthy leader

Management/Leadership Development Program (MLDP) Employees must be working for the Region for at least six months in order to participate in this program, and/or be recommended by their Supervisor. Participants will be contacted by Organizational Development if they are eligible to participate in MLDP. This newly revised program of seven modules focuses on the Region’s Core Leadership Characteristics, related values and behaviours. It is open to full-time management, management support, employees who supervise, and other positions as identified by each department. Employees who wish to participate in this program should contact his/her supervisor or manager for more details. This program requires participants to develop a Learning Plan and work with his/her supervisor to meet the objectives of the Learning Plan. NOTE: There is a $1,000 fee per employee for participation in this course.

Manager’s Guide to Interviewing and Selection (4 hours) This workshop is designed to assist new managers/supervisors to understand and work comfortably within the Regional hiring process. Human Resources Associates (HRA’s) will cover their role and the role of the collective agreements within the Regional hiring context. Managers will learn how to use the job description, to develop a recruitment plan including: screening and interview tools, screening applicants, and preparing for the interview. All aspects of the selection process, from scoring the interviews to making the hiring decision are covered in this workshop.



Mental Health in the Workplace This two part training program assists management staff in addressing issues related to mental health in our workplace. Training is provided by Mental Health Works, a nationally available program of the Canadian Mental Health Association (CMHA) that builds capacity within Canadian workplaces to effectively address the many issues related to mental health in the workplace. Part 1 - Issues and Solutions (2 hours) A prerequisite to Part 2 This dynamic two hour presentation is for those that want an overview of the Mental Health Works approach including discussion about philosophy, strategy and awareness of mental health issues in the workplace. This fascinating look at the issues and solutions is provocative and engaging, and includes stories about challenging but successful cases that will change the way you think about these issues forever. Part 2 - Complex Issues/Clear Solutions (2 hours) Prerequisite: Part 1 Through open group discussion and exercises, this award-winning training enables management to more effectively: • Discuss sensitive or contentious issues with employees • Resolve conflicts more effectively • Separate performance issues from mental health issues • Create accommodation strategies that work

Violence and Harassment Prevention Workshop (half day) – (M) Human Resources has developed a workshop for managers and supervisors on Violence and Harassment Prevention to meet the legislated requirements of Bill 168. This training will ensure that managers and supervisors: • Understand the requirements of the Human Rights Code, and the Occupational Health and Safety Act relating to Bill 168. • Understand the role of the manager/supervisor in delivering Violence and Harassment Prevention training for employees in their work area The workshop will consist of two parts. Part one will be facilitated by an external Human Resources Lawyer, to educate and bring awareness around Bill 168 legislation. The second part of the training will be delivered by Health and Safety Advisors and Organizational Development Consultants and will provide a 45 minute “train the trainer” session to equip managers/supervisors with the resources and tools to deliver training sessions to employee work teams. Resources, including a power point presentation, short video, leaders guide with discussion questions, FAQ’s, and the Working Together at the Region pamphlet that outlines the Region’s approaches and practices around harassment and violence prevention, support the training.



WELLNESS (Also see Human Resources, Employee Development, on the Portal Training Registration System)

Being In Balance (1 day) Stress is a part of one’s everyday life; so much so that it can affect one’s health and well being. One’s ability to identify one’s personal stress factors and apply a means of managing stress can alter one’s life significantly. The workshop focuses on one’s willingness to change personal habits impacting one’s health, relationships and productivity. Participants will: • Gain insight concerning personal choices • Learn practical methods for successfully managing stress • Put suggestions into action • Develop a plan to achieve balance between work and home, as well as a state of well being • Explore other relevant topics

Meals and Moves to Maximize Metabolism (half day) This workshop introduces principals of healthy eating and fitness to those who are considering a healthier lifestyle, and looks at how balanced eating, meal timing and physical activity can maximize metabolism and increase energy. Included will be healthy eating strategies to apply at home, at work and during leisure time, and simple exercises for fitness that don’t require significant time or resources.



COMPUTER (Also see Technology and Computer Systems, on the Portal Training Registration System).

Access - Introduction (1 day) This course is not intended for experienced programmers. This course provides a practical overview of Access which enables the users to create, use, and modify their own databases, data entry screens, selection criteria files, reports, and labels. Employees involved in record keeping, summary report generation, creating address listings and labels, information retrieval and reorganization will benefit from this course.

Access- Intermediate (1 day) Prerequisite: It is recommended that participants have previously attended Access Introduction course or possess equivalent knowledge. This Access workshop is for those who want to make their databases more efficient. Participants will gain a better understanding of Relationships, and maintaining data Integrity, Query Join Types, Summarizing data in Queries and building Prompts, as well as enhancing the usability of Forms and Reports.

Excel - Introduction (1 day) This course is for participants who want to use Excel to create spreadsheets using formulas. It emphasizes productivity with copying, fill series and the workbook environment. This course provides a broad information base for participants so that they have a greater awareness and confidence when using Excel spreadsheets. Participants will learn how to create and format a spreadsheet.

Excel – Intermediate (1 day) Prerequisite: It is recommended that participants have previously attended Excel Introduction course or possess equivalent knowledge. The goal of this course is to emphasize creativity with charts and effective use of data sorts and filters. It provides a broad information base for participants so that they have a greater awareness and confidence when using Excel spreadsheets. Participants will learn how to create filter lists, and use subtotal and database features in a spreadsheet.

Microsoft Project (1 day) Participants will become familiar with project management software by learning how to plan a project, create work breakdown structures, sequence tasks, assign resources, work with views and tables, and finalize, sort and filter data.



PowerPoint –Introduction (1 day) Participants will learn how to create and edit bullet slides, use PowerPoint’s drawing tools, incorporate clip art and WordArt, create and enhance organization charts, and create and edit charts by using Microsoft Graph. This course will benefit employees needing to create a presentation.

Power Point – Advanced (1 day) Prerequisite: It is recommended that participants previously attended PowerPoint Introduction course or have the equivalent knowledge. This course picks up where the PowerPoint - Introduction left off. Participants will learn advanced features of PowerPoint, including customizing templates and creating an interactive presentation by using hyperlinks and action buttons. This course provides a broad information base for participants so that they have a greater awareness and confidence when using PowerPoint. Lessons include creating custom design templates, adding organization charts and diagrams, adding special effects; creating web presentations, collaborating, and delivering a presentation. Participants will learn how to enhance a presentation by using custom clip art, animation, and work with embedded and imported objects by using Microsoft applications.

Tips & Tricks – Excel (half day) This course is for the experienced users of Excel looking for ways to create worksheets faster and work more efficiently using Excel’s features. Participants will see shortcuts on how to create, edit and format spreadsheets, add and modify basic, financial, logical and database formulas, name ranges for use throughout your file and apply conditional formatting. Various data analysis tips such as quick sort, auto filter and using pivot tables to help participants analyze their data will be discussed. Tricks on how to quickly generate graphs, validate data to ensure accuracy and the use of links and grouping worksheets will have participants working more effectively. Navigation shortcuts and the use of macros to save time on those repetitive tasks are also part of the session.

Tips & Tricks – Word (half day) The experienced Word user is going to benefit most from the tips, tricks and shortcuts shared during this half day session. Participants will learn formatting tricks like keystroke alternatives, styles, section breaks and the find and replace font feature, document production tips discussed when incorporating graphics, cross-references, table of contents, indexes and table generation. Navigation shortcuts and the use of macros to save time on those repetitive tasks are also part of the session.



Word – Introduction This course is targeted to participants who wish to use Word to create professional looking documents. It emphasizes productivity with copying, autocorrect, auto format, and provides a broad information base for participants to have a greater awareness and confidence when using Word. Participants will learn how to: • Create a Basic Document • Edit a Document • Format Text • Format Paragraphs • Proof a Document • Control Page Appearance • Insert Graphic Objects • Add Tables

Word – Intermediate (1 day) This course is designed for participants who want to use Word to create newsletters, form letters and manage document changes. It also provides a broad information base for participants so they have a greater awareness and confidence when using Word. Word Intermediate continues with the learning’s in Word Introduction.



CORPORATE HEALTH AND SAFETY (Also see Human Resources, Health and Safety, on the Portal Training Registration System)

Health and Safety Leadership Due Diligence for Senior Management (2.5 hours) (M) This course is designed for Region of Waterloo Senior Management - Commissioners and Directors only. Learning objectives for this course include: • Demonstrate a clear understanding of due diligence; • Develop a personal action plan; • Develop a commitment statement for staff; • Acquire knowledge and skills to carry out work in a duly diligent manner; and, • Become ambassadors of change in the implementation and maintenance of the ROW’s OH&S Safety Management System. Health and Safety for Supervisors (1 day) (M) Participants will leave this workshop with an understanding of: • Occupational Health and Safety Law • Competent Supervisor • The Internal Responsibility System • The Role of the JHSC and H&S Reps • Due Diligence • Risk Assessment Health and Safety Orientation for Leadhands / Team Leaders (half day) Health and Safety Orientation for Leadhands/Team Leaders is a good orientation program for non-management employees who are in charge of other employees, such as leadhand. It provides a basic understanding of occupational health and safety responsibilities including a discussion of: • The role of the “team lead” • Occupational H&S law • Due Diligence Each participant will receive a current copy of Ontario's Occupational Health & Safety Act and Regulations for Industrial Establishments (OH&S Act/Regs, also known as the “green book”).

Biological Hazards Safe Handling Sharps (2 hours) All needles are to be handled and disposed of in a manner that will not endanger the employees who find them or endanger others. This program will help employees who do not normally handle needles as part of their job to understand the hazards of sharps and what to do if they find a needle in their workplace. 25


Chemical Hazards Compressed Gas, Welding and Hot Work Permit (1 day) This course is designed for employees who use compressed gases and do welding as part of their job. Participants will learn safe handling of compressed gases, welding tips and techniques and the use of the Region’s Hot Work Permit. Upon completion of a knowledge assessment and practical component, each participant will receive a “Recognition of Learning”certificate. Compressed Gas and Hot Work Permit (1 day) This course is designed for employees who use compressed gases. Participants will learn safe handling of compressed gases and the use of the Region’s Hot Work Permit. Upon completion of a knowledge assessment and practical component, each participant will receive a “Recognition of Learning”certificate. Transportation of Dangerous Goods (TDG) (half day) (M) This is legislated mandatory training required for any person who handles, offers for transport or transports dangerous goods (not to be confused with WHMIS). The training includes responsibilities under the law applicable to the safe handling, storing and transporting the nine classes of dangerous goods. Participants are provided with an overview of the Dangerous Goods Act/Regulations and their application. To obtain a full TDG license, employees must participate in TDG Part II training with their supervisor which includes emergency response, hazard awareness, and reporting requirements for accidental release.

Confined Space This is mandatory training for employees who enter or perform related work in or around confined spaces. The one day is mandatory upon hire and every two years. The half day is a mandatory refresher the other years and/or can be used as awareness training. Confined Space (1 day) (M) Topics covered include legislation, hazard recognition, equipment review and rescue requirements. Confined Space (refresher) (half day) (M) Prerequisite: Confined Space (1 day) Topics covered include legislation, hazard recognition, equipment review and rescue requirements.



Electrical Safety Arc Flash Risk Awareness (1 day) (M) This program will provide electricians and electrical workers with an understanding of the potential of arc flash, when it could occur and the requirement for personal protective equipment. This program is mandatory for all employees who work with electricity at greater than 120V. Electrical Safety - Low Voltage (1 day) (M) This course is a requirement for electricians, electrical workers, and supervisors of these positions. It will provide general information on health and safety regulations, electrical safety theory, energy flow and barriers, induction electricity and the body, step and touch potential, safe limits of approach and low voltage testing equipment NOTE: This course is a prerequisite for Electrically Safe Work Conditions and Arc Flash Awareness. Electrically Safe Work Conditions – Lockout/Tagout (half day) (M) This course is a requirement for electricians and electrical workers. It will provide information on completing job hazard assessments, identifying various energy sources, lockout/tagout, and working safely with electricity.

Equipment Chainsaw Operator: (2 Days) (M) This training is mandatory upon hire for all employees who operate chainsaws as part of their job duties. A refresher (see next) is required every three years. Participants must come prepared with all safety gear - CSA Approved Safety Boots (white patch), CSA Approved Safety Glasses, CSA Approved Chainsaw gloves, CSA Approved Hard hat, CSA Approved Ear plugs (reusable with cord suggested), and Chainsaw chaps (optional). Day 1 • Introduction to operator safety equipment, safety features of a saw, safe chainsaw handling and maintenance, assessing a work area and the tree. Day 2 • Organize work groups and assess work area, harvest pattern, removal of hang-ups and hazards • Practice cutting/ assessment of skills • Clean and maintain equipment Chainsaw Operator Refresher: (1 Day) • Legislative and safety equipment updates • Review personal protective equipment and safety features • Review tree and site assessment • Review principles of directional felling • Hands-on component to safely use the chainsaw: starting, holding and cutting techniques. 27


Landscape Equipment Safety (1 day) This half day course is for any employee, including students, who operate landscape equipment such as lawn mowers, weed eaters, lawn tractors, etc. A hands on component is included as part of this training. Participants must come prepared with the appropriate personal protective equipment (PPE). Includes discussion of: • Human factors • Safe use of equipment: mowers, tractors • Hazards associated with tasks • Work area protection

Fall Protection Fall Protection and Ladder Safety (half day) (M) This course is mandatory for all employees where the risk of falling is greater than three meters and who are required to wear fall protection equipment as part of their job. Topics covered include inspection of equipment, care of equipment, and wearing of equipment.

Emergency Response First Aid and CPR courses are offered to employees who require this training for: • Their job or occupation • Those who will be volunteers for the first aid room/station • Those who operate regional vehicles (buses excluded) and equipment that are equipped with a first aid kit Emergency First Aid & CPR (1 day) • Preparing to respond • Check Call Care – include primary and secondary survey assessment • First Aid components include: 1. Airway emergencies –choking in a conscious and unconscious casualty 2. Breathing and circulation emergencies – asthma attacks, anaphylactic shock including use of an EpiPen® 3. Respiratory and cardiac arrest, including AED use 4. Managing deadly bleeding 5. First aid for shock • CPR level B (C if required)



Standard First Aid and CPR (2 days) This program covers everything learned in Emergency First Aid and CPR with the addition of: • Head, neck and spine injuries • Bone, muscle and joint injuries • Wound care - including burns, frost bite, bruises, cuts, scrapes, impaled objects etc. • Sudden medical emergencies Fire Extinguisher (2 hours) If you perform hot work, there is an expectation that you are able to use a fire extinguisher. Participants must have completed or be registered for Compressed Gas/Hot Work Permit training. This course will give a basic understanding of fire prevention, and fire extinguisher use via a practical component.

Lifting and Hoisting Devices Forklift Theory (1 day) (M) This course offers an introduction (refresher for experienced operators) to the theory and principles of safe lift truck operation and hazard recognition. The session includes the legal aspects (OHSA) of lift truck operation; principles of a counterbalanced Lift Truck; vehicle inspection; injury causes/hazards; safe operating techniques; propane cylinder changing procedures; and information on battery powered lift trucks. To get a forklift licence you must take the Theory, attend a CSA prescribed Forklift Fitness component and successfully complete a practical evaluation. A practical reevaluation is required eighteen months after becoming fully licensed. Overhead Crane Operator (1 day) (M) This course covers all aspects of operating procedures for bridge, jib or gantry cranes including all applicable legislative requirements. The following topics will be covered: Operation of different controls; Pertinent hand signals; Rigging and slinging techniques; Pre-shift inspections; Safe lifting procedures ; Crane components; Safe hoisting procedures; Load limits; Testing limit switches; Cab operations controls.

Physical Hazards Noise Awareness and Hearing Protection (2 hours) (M) This course is mandatory for anyone who is exposed to high noise and is required to wear hearing protection – including those who supervise staff required to wear hearing protection. This training will cover topics such as: the characteristics of noise, Ontario’s noise exposure limit, Ontario’s noise exposure guideline, selection/care/use of hearing protectors and a review of the Region’s Hearing Conservation Program.



Respiratory Protection Fit testing and respirator selection, care and use is mandatory of all employees who are required to wear respirators. Respirator Fit Testing (M) The participant dons their respirator, and is connected to a system called “Portacount”. The system measures the fit of the respirator providing a pass or fail result. Respirator Selection, Care and Use (1 hour) (M) This course is designed for employees that wear respirators in the workplace. Participants will be trained on the selection, care and use of a respirator.

Safe Driving 2007 Hours of Service Regulations (1 hour) (M) A review of the Hours of Work Legislation and Regulations for the Operators of Commercial Motor Vehicles. Components include: legislation, practical work examples, fatigue and fatigue management. Collision Investigation for Supervisors (3.5 hours) (M) This course is for supervisors of employees who operate Regional vehicles. This program provides participants with techniques that will assist them when gathering information at a collision site. Participants will also be given tools to enable them to report collision details in a clear, concise manner, from a preventability perspective. Additionally, there will be an introduction to the collision database. Commercial Motor Vehicle Inspection (3 hours) (M) This is a mandatory course for all employees who drive (even on occasion) a Regional commercial motor vehicle. This course covers the regulatory requirements of completing both pre-trip and ongoing inspections on an employee’s vehicle. Corporate Defensive Driving (4 hours) (M) This is a MANDATORY training session for Regional employees who operate Regional vehicles and/or equipment. This is also an OPTIONAL training session for employees who operate a personal vehicle on Regional business. Corporate Defensive Driving is an introduction to defensive driving principles and skills essential to collision prevention. The basic criteria to determine if a collision is preventable will be covered in this course. Various scenarios will be presented and discussed. Driver’s Handbook (1 hour) (M) This course is a requirement for any employee who drives a Regional vehicle as part of their job. This session provides an understanding of what the expectations are for the operation of Regional vehicles, and it introduces personal as well as Regional responsibilities under due diligence.



DOCUMENT MANAGEMENT (DOCS) (Also see Corporate Resources, on the Portal Training Registration System)

DOCS - Corporate - Part 1 (half day) This introductory session will provide participants who use the Region’s electronic document management system (DOCS) training on key tasks for launching and using DOCS. They will also be given a DOCS user ID and access to the DOCS system. This session is offered every Tuesday (except on weeks where Monday is a holiday, in which case the session is scheduled on the Wednesday of that week).

DOCS Corporate - Part 2 (half day) Prerequisite: DOCS Corporate Part 1 Following your mandatory DOCS Corporate training, you may want to learn more about the advanced features of DOCS. Topics for this course include: advanced version options, working with footers, graphics and hyperlinks, customizing the desktop, menu options such as check out/check in, export, copy, mass updating profiles, and, advanced email management, such as how to save an email attachment as versions. There will also be time for personal ‘how to’ questions.

Back to Basics (2.5 hours) This workshop is designed as a “refresher” for those DOCS users that want to review the fundamentals of using the DOCS Corporate system. Participants will log in using their own user ID and password in order to access their DOCS documents for hands-on practice. • Profile Defaults • Creating a document/profile form • Creating a version and version options • Performing a search using the Profile Search form (searching techniques included) • Saved Quick Searches • Review of the Document menu options • Email Integration



Organizing Your Documents (2.5 hours) This workshop will review the features in DOCS that will help DOCS users organize and group existing DOCS documents for faster and easier access. Participants will log in using their own user ID and password to access their DOCS documents for hands-on practice. The following topics will be covered: • Searching techniques using the Profile Search form • Saved Quick Searches. • Creating Folders/Sub-Folders for a Windows directory-type look to DOCS desktop. • Creating Workspaces (contains Folders, Saved Searches, documents, and web address links). • Using the Details button on the Profile form. • Using the Related feature.

Organizing Your Email (2.5 hours) This course will cover how to organize your email in Outlook and how to save and organize your email in DOCS. Topics include: using colours, categories, and folders in Outlook. Methods of saving email, such as drag and drop, into DOCS and organizing them using quick searches, workspaces, folders, and the related feature.

Webtop (customized time period) This workshop will demonstrate how to access and create DOCS Corporate documents via the Internet while at home or a remote location. Participants will log in using their own ID and password to access your DOCS documents for hands-on practice. Please note: This is a one-to-one workshop and is arranged by appointment only. Participants should contact Lorraine Royston via email ( or phone (519-575-4761), to arrange a time. The following topics will be covered: • Logging ON • Navigating the web pages • Retrieving documents; downloading and uploading documents using the Check-out and Check-in feature. • Creating a new document and uploading it to the DOCS server. • Document menu options • Searching documents • Accessing Folders and Sub-Folders. • Logging OFF



CUSTOMIZED TRAINING ADDITIONAL CORPORATE HEALTH AND SAFETY TRAINING Contact Corporate Health and Safety at ext. 3045 for information on booking of additional training. • Anaphalaxis and EpiPen® • Asbestos Awareness • Canada Labour Code • Elevated Work Platform • Ergonomics • Lead Awareness • Mould Abatement • Parklane InfoExpress • Pre-Start Health and Safety Review • Protection from Biohazards • Review of Load Security Requirements • Spills Response • Work Area Protection/Book 7 – Awareness • Work Area Protection/Book 7 – Practical

CUSTOMIZED ORGANIZATIONAL DEVELOPMENT TRAINING Customized training, leadership development, and team development training is available. Contact your Organizational Development Consultant for a needs analysis and to discuss opportunities. Here are some examples: • Building High Performance Teams • Change Management… and more • Coaching • Creating Your Team Vision • Enhancing Communication • Enhancing Team and Interpersonal Effectiveness • Great Teams Building Trust • Leadership Development • Team Myers Briggs



LEARNING AT WORK CONTACTS EMPLOYEE AND ORGANIZATIONAL EFFECTIVENESS Peggy Mellor Director, Employee and Organizational Effectiveness 519-575-4701 Organizational Development Bev Aikenhead Manager, Organizational Development 519-575-4437 Giselle Currie Organizational Development Consultant 519-575-4497 Kylie Clarke Organizational Development Consultant 519-585-7597 x7339 Rebecca Knapp

Human Resources Associates Sheila McIntosh Supervisor, Recruitment and Selection 519-575-4839 Doreen Gaiser GRT 519-575-4714 or 519-585-7597 x7266 Dana Vautour Transportation and Environmental Services 519-575-4422 Danielle Seiler Social Services 519-575-883-2266 Sue Palmer

Organizational Development Consultant

Corporate Resources, Planning Housing Community Services, Finance 519-575-4757 x1276 519-575-4757 x3582

Vickie Quigg

Leah Drew

Organizational Development Consultant/Training Contact

Sunnyside Home 519-575-4716 519-893-8494 x6313

Michelle Aitcheson

Lynn Caswell

Administrative Assistant/Training Registration System (TRS) Contact 519-575-4700

Recruitment and Selection Assistant (Social Services/Public Health) 519-883-2265 Rita Hammer Recruitment and Selection Assistant 519-575-4757 x 3644




Bruce Boshart

Manager, Corporate Health and Safety

Fleet Safety Advisor – GRT 519-575-4707 Andrew Scheifele 519-585-7597 x7239

Senior Health and Safety Advisor

Health and Safety Advisor – SMS 519-575-4573 Bruce Cushing 519-575-4004

Senior Fleet Safety Advisor

Health and Safety Advisor – SMS

John Leyland

Chris Arsenault 519-575-4757 x3865 Diane Schofield 519-575-4477

Health and Safety Advisor

WSIB Claims Management Assistant 519-575-4025 Ian Danes

Julie Horrocks 519-575-4066

Health and Safety Advisor – GRT

Judy Duench 519-585-7597 x7344 Lindsey Kocher 519-575-4522

Coordinator, WSIB Claims Management

Health and Safety Advisor– Water Services

Yvonne Wilson 519-575-4757 x3133

Admin Assistant, Corporate H&S, Training Registration System (TRS) Contact 519-575-4757 x3045

DOCUMENT MANAGEMENT, CORPORATE RESOURCES Lorraine Royston Analyst, Information Mgt 519-575-4761



LEARNING AT WORK LOCATIONS AHQ – PHSS – OPS Centre – Sunnyside – WRESTRC – 150 MAIN – EMS – 50 QUEEN – Waterloo Region Museum – GRT –

Admin Headquarters, 150 Frederick Street, Kitchener N2G 4J3 99 Regina Street North, Waterloo N2J 4G6 Operations Centre, 100 Maple Grove Road, Cambridge N3H 4R6 247 Franklin Street North, Kitchener N2A 1Y5 1001 Erb Street/Erb’s Road, R.R. #3 Waterloo N2J 3Z4 150 Main Street, Cambridge N1R 8H6 120 Maple Grove Road, Cambridge N3H 4R6 50 Queen Street North, Kitchener N2H 6P4 10 Huron Road, Kitchener N2P 2R7 250 Strasburg Road, Kitchener N2E 3M6

Training room and location will be confirmed at time of registration.






Printed on Rolland Enviro100 Print, which contains 100% post-consumer fibre.


Visit the Human Resources portal to register.

Learning At Work 2012  

Human Resources Learning At Work Calendar