BEST of the BEST
ROOFING
REFINED | 2018
Roofing Needs By Lori McKay
W
hen it comes to having a new roof put on a home, homeowners are often looking for a number of key factors. They are looking for a quality product that is installed in a timely manner, and they are looking for workers who respect their properties. “We pride ourselves on our service, our attention to detail and our cleanup,” says Larry Mader, owner of Mader’s Roofing. “To us, customer satisfaction is key. I would say 90 per cent of our clients would say if they weren’t at home during the process, they wouldn’t have known we were there until they looked up at their finished roof.”
Larry or a member of his team will leave a fully detailed quote — which includes a full list of materials, so you know exactly what products you’re getting and how many — along with all their insurance and workers compensation information, and their accreditation with the Better Business Bureau.
“Whether you are looking for residential or commercial services, we have the expertise to tackle just about any roof.” – Larry Mader
He says the process of roofing is always an inconvenience to the homeowner — an unavoidable truth of the trade. “Roofing is very invasive. There’s noise and there’s mess. But we do everything we can to make it as painless as possible. And everyone on my crew is courteous.”
Larry does a lot of research into quality products. They use heavier drip edges, ice and water shields, underlayment and shingles, and they always use real steel nails. “All these things make a difference in a quality product.”
He says his customer satisfaction ratio is very high, and he knows this because customers highly recommend his company to family and friends, and don’t hesitate to use their name as a referral. The roofing process with Mader’s begins with a quote. Appointments for a free estimate can be set up through email or by filling out an online request form on their website; both of which go directly to Larry himself. You can then set a time to meet, although you don’t have to. “We can go to your home, write up the estimate and leave it in your mailbox. People are busy. We understand that.”
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“A lot of estimates I see from other companies are an address, a price, tax and a lot of things that tell them what it could possibly cost them once they open up the roof. They’re set up for extra costs right out of the gate. People should look at the quality they are getting for their money. I always tell people, ‘If you see a price 20 or 30 per cent lower than mine, what aren’t you getting? What’s missing from your roof?’”
AT HOME