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‘Our customers are the heart of our business’


OUR AIM IS TO MAXIMISE THE EFFICIENCY AND EFFECTIVENESS OF YOUR IT FOR THE BENEFIT OF YOUR BUSINESS AND YOUR STAFF. We deliver a comprehensive range of IT support services that will be tailored for your specific requirements and budget and explained to you without using unnecessary jargon! From the purchase of a standalone printer to the planning and installation of an entire network, or when your IT lets you down, our customer focused approach really will make a difference to your business and save you valuable time and money. “Red Tree have been providing IT support for Drugaid for several years. They managed to keep our old system up and running for as long as possible but our growth as an organisation meant we had to invest in a new IT infrastructure. Matt and his team managed the project from start to finish. They understood what our requirements were, explained the options to use and have installed a new system that has already made a huge difference, especially for our remote workers.” Drugaid “RedTree IT know our business and have worked closely with us to install, maintain and develop our IT infrastructure to keep up with our rapid growth and increasing demands. We have peace of mind that should there be a problem it will be quickly fixed and when we need to invest in new hardware and software we benefit from their expert advice and knowledge. We would certainly recommend the IT support provided by Matt and his team.” Henry Howard Finance


WHAT

?

DO WE DO

WE EMPLOY A TEAM OF EXPERIENCED IT TECHNICIANS WHO WILL WORK WITH YOU EITHER REMOTELY FROM OUR OFFICE BASED JUST OUTSIDE CARDIFF OR ON-SITE.

Our team will plan, install, monitor and repair your IT hardware and software as part of our comprehensive suite of services that includes: • Fully Managed IT Support • Backup and Disaster Recovery • Business IT Systems • Network Support • Business Email Systems • Cloud Services • Data Management We cover everything from your Servers and Network Infrastructure, to your Computers, Workstations and Mobile Devices.


WHO DO WE WORK WITH? WE PROVIDE OUR IT SERVICES FOR COMPANY OWNERS, IT MANAGERS, FACILITIES MANAGERS AND END USERS WORKING FOR A GROWING NUMBER OF COMPANIES WHO OPERATE IN A WIDE VARIETY OF INDUSTRY SECTORS.

Some of our clients are new start-ups with just a few employees whilst others employ hundreds of staff at multiple locations with complex IT requirements.


WHY SHOULD YOU CHOOSE TO WORK WITH US? NOT ONLY WILL YOU BENEFIT FROM OUR VAST EXPERIENCE AND EXPERTISE YOU CAN ALSO EXPECT COMPLETE TRANSPARENCY WITH ALL OUR CLIENTS BENEFITTING FROM:

• 24/7 Fixed price IT support including our in-house Helpdesk • No tie-in period • Rolling 30-day contract • Flexible service to suit your business and minimise disruption • Unlimited on-site support • Unlimited remote and telephone support

It is a tried and tested offering that works for us and will work for you.


FULLY MANAGED IT SUPPORT MOST OUR CLIENTS UTILISE THIS SERVICE TO PROVIDE THEM WITH THE PEACE OF MIND THAT THEIR IT IS CONSTANTLY BEING MONITORED TO MITIGATE ALL ASSOCIATED RISKS TO THEIR BUSINESS INCLUDING BREAKDOWNS, SECURITY, DATA BACKUP AND NETWORK ISSUES.

We often recognise potential problems before they occur and if something does go wrong, we will immediately begin to rectify the fault remotely or on-site with you. The cover we provide is 24/7, 365 days of the year and will provide you with access to our complete range of services – we essentially become your own in-house trusted IT department. In addition to managing your hardware and software we also include vendor management within this support package. This means that we will liaise on your behalf to fix problems with third party companies you might have contracts with to provide specific services for your business including accountancy, CRM, inventory and purchasing software. You are not tied in to any contracts with us and we even offer your first month with us for free!


BACKUP AND DISASTER RECOVERY HARD DRIVE AND SERVER FAILURE RESULTING IN THE LOSS OF DATA AND A BUSINESS NOT BEING ABLE TO OPERATE EFFECTIVELY FILLS MANY BUSINESS OWNERS, IT MANAGERS AND DIRECTORS WITH FEAR. What do you do? How long will it take to get it working again and restore the data? Can the data even be restored? Backing up your data is essential therefore we provide cloud based and traditional secure server backup options at no extra charge to our clients. Our clients have the peace of mind that their data will have been backed up on our secure server and can be available within 30 mins of the failure being reported to us. We will also formulate a disaster recovery plan for your business so key decision makers are all aware of their responsibilities and what they need to do to keep the business operating. Whilst we are repairing the problem, some of clients utilise our lifeboat server which as the name suggests can be launched immediately by us to assist you.


BU SI NE SS

IT SYSTEMS MOST OUR CLIENTS USE SPECIALIST SOFTWARE TO COMPLEMENT THEIR STANDARD OFFICE BASED PACKAGES. We help our clients seamlessly integrate Accounting/Bookkeeping, HR, CRM, Inventory software. We are happy to advise the most suitable option for specific purposes, install it and then monitor it as part of our managed IT support. If something does go wrong, we will work with the software provider to fix the problem enabling you to focus on the running of your business. You won’t be passed from pillar to post, we will take control and work with the third parties on your behalf.


NET WORK

SUPPORT

SETTING UP AND MAINTAINING A NETWORK REQUIRES FORWARD PLANNING AND MAKING LOTS OF DECISIONS.

Our experienced team of technician’s will work will work with you at every step of the process from planning the install, helping you make decisions from, computers and servers to patch panels, cabinets and wireless network adapters to the actual install and setting it up correctly with minimum disruption to your business. Once the hardware is in place, we will also ensure operating systems, settings, software and data are all working.


BUSINESS

EMAIL SYSTEMS EMAILS ARE ESSENTIAL FOR JUST ABOUT EVERY BUSINESS. WE USUALLY RECOMMEND INSTALLING A MICROSOFT EXCHANGE SERVER THAT NOT ONLY PROVIDES AN EASY TO OPERATE EMAIL SERVICE BUT ALLOWS USERS TO MANAGE THEIR DIARY AND SHARE DOCUMENTS.

Emails can be accessed in the office or remotely via mobile devices. Individuals with more than one email account can if preferred access all of them in just one place. We can also help you manage your business emails, add filters and security software to reduce spam and unsolicited messages that often clog up in boxes and can reduce bandwidth.


CL OU D

SERVICES

AN INCREASING NUMBER OF BUSINESSES ARE MIGRATING TO CLOUD SERVICES TO TAKE ADVANTAGE OF THE GREATER CHOICE AND FLEXIBILITY IN IT INFRASTRUCTURE THAT THEY PROVIDE.

Being cloud based enables all users to access their information from almost anywhere in the world and whenever they need to. There are a range of options available to businesses including Microsoft Office 365 which provides online versions of their market leading Microsoft Office product that includes Word, Excel, Powerpoint etc at affordable prices. Your data can either be stored in the cloud, on the servers in your office or we can host it for you. When migrating to the cloud and recommending the most suitable option, we are an accredited Silver Microsoft Partner Small and Midmarket Cloud Solutions which means that we have clearly demonstrated our ability to deliver and migrate clients to the cloud competently and with minimal disruption to their business. Once the migration is complete we are often asked to train the end users and monitor the cloud based solution on our client’s behalf. Cloud services are suitable for start-up business to those employing hundreds across multiple sites and offices.


CONTACT NUMBER

029 2009 0015 Support: option 1 Accounts: option 2 Sales: option 3

EMAIL General: info@redtree-it.co.uk Support: ticket@helpdesk.redtree.it Accounts: accounts@redtree-it.co.uk

WEBSITES Main site: www.redtree-it.co.uk Helpdesk: http://helpdesk.redtree.it

ADDRESS Redtree ICT Ltd Ashwood House 66 Cardiff Road Glan-y-llyn Cardiff CF15 7AF

Red Tree Sales Brochure  

Welcome to Red Tree IT. Find out more about what we do and how we can help your business benefit from our expert IT services.

Red Tree Sales Brochure  

Welcome to Red Tree IT. Find out more about what we do and how we can help your business benefit from our expert IT services.

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