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Digicel has worked in partnership with Redknee for some years to expand our service offerings and increase our market presence. Redknee’s converged billing solution is supporting Digicel to launch new data services and provide advanced customer care capabilities to enhance the experience of our customers.

local regulatory mandates are adhered to within a single platform. In fact, with Redknee, Digicel’s installations are managing five separate currencies. The flexibility of Redknee’s software also enables Digicel to offer creative billing initiatives that gives it a competitive edge.

Monetizing digital services now and in the future

‘‘

combination of USSD and SMS

By deploying Redknee’s converged

technologies, allows Digicel customers

billing and customer care solution,

The utilities sector and other verticals

to use any mobile phone to purchase

Digicel is benefitting from an end-to-

such as health and transportation are

electricity anytime, anywhere.” Said

end platform that enables real-time

increasingly providing avenues for

John Mangos, CEO at Digicel. “In less

rating and charging for a wide range

communications service providers

than 18 months Digicel has achieved

of prepaid and postpaid services

like Digicel to drive customer loyalty,

a positive ROI, and today, Easipawa

across voice, messaging and data.

increase revenues and improve

is responsible for a large majority of

With Redknee’s software, Digicel is

profitability. By utilizing Redknee’s

all pre-paid electricity purchases in

able to deliver personalized offers,

converged billing solution, Digicel

Papua New Guinea.

distinctive price plans and tariffs,

has the capability and agility to

real-time notifications and customer

efficiently manage subscribers and

self-care to enhance the experience

service revenue through a centralized

of its customers. For operators such as

platform. In addition, by consolidating

Digicel, which support multiple markets,

the billing functions onto a core

other key advantages of Redknee’s

platform and managing its multiple

solution is its ability to manage

operations from one base, Digicel

multiple international currencies and

is able to control costs and achieve

tariffs, and ensure that taxation and

OPEX and CAPEX savings.

A powerful partnership for growth Operating in a competitive market with a distributed and remote geographical presence, meant Digicel has unique billing and customer care needs, requiring not only the benefits of a traditional prepaid and postpaid billing solution, but one that could reliably span across a broad geographic region. Digicel also needed to be able to scale the solution to support its rapid growth and to launch new services in a timely and cost-effective manner. Digicel required a solution that could meet the needs of a very diverse subscriber base, including language, currency, social and cultural differences, while providing localized customer care for each market.

Digicel customers can purchase electricity credits at anytime right from their mobile phones.

Redknee INSIGHT Magazine | April 2015  

2015 is quickly moving ahead and it’s already shaping up to be an interesting year. The world economy is finally starting to show signs of i...

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