Digicel has worked in partnership with Redknee for some years to expand our service offerings and increase our market presence. Redknee’s converged billing solution is supporting Digicel to launch new data services and provide advanced customer care capabilities to enhance the experience of our customers.
local regulatory mandates are adhered to within a single platform. In fact, with Redknee, Digicel’s installations are managing five separate currencies. The flexibility of Redknee’s software also enables Digicel to offer creative billing initiatives that gives it a competitive edge.
Monetizing digital services now and in the future
combination of USSD and SMS
By deploying Redknee’s converged
technologies, allows Digicel customers
billing and customer care solution,
The utilities sector and other verticals
to use any mobile phone to purchase
Digicel is benefitting from an end-to-
such as health and transportation are
electricity anytime, anywhere.” Said
end platform that enables real-time
increasingly providing avenues for
John Mangos, CEO at Digicel. “In less
rating and charging for a wide range
communications service providers
than 18 months Digicel has achieved
of prepaid and postpaid services
like Digicel to drive customer loyalty,
a positive ROI, and today, Easipawa
across voice, messaging and data.
increase revenues and improve
is responsible for a large majority of
With Redknee’s software, Digicel is
profitability. By utilizing Redknee’s
all pre-paid electricity purchases in
able to deliver personalized offers,
converged billing solution, Digicel
Papua New Guinea.
distinctive price plans and tariffs,
has the capability and agility to
real-time notifications and customer
efficiently manage subscribers and
self-care to enhance the experience
service revenue through a centralized
of its customers. For operators such as
platform. In addition, by consolidating
Digicel, which support multiple markets,
the billing functions onto a core
other key advantages of Redknee’s
platform and managing its multiple
solution is its ability to manage
operations from one base, Digicel
multiple international currencies and
is able to control costs and achieve
tariffs, and ensure that taxation and
OPEX and CAPEX savings.
A powerful partnership for growth Operating in a competitive market with a distributed and remote geographical presence, meant Digicel has unique billing and customer care needs, requiring not only the benefits of a traditional prepaid and postpaid billing solution, but one that could reliably span across a broad geographic region. Digicel also needed to be able to scale the solution to support its rapid growth and to launch new services in a timely and cost-effective manner. Digicel required a solution that could meet the needs of a very diverse subscriber base, including language, currency, social and cultural differences, while providing localized customer care for each market.
Digicel customers can purchase electricity credits at anytime right from their mobile phones.
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