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Customer Story

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Redknee Transforms Digitel Venezuela

Redknee’s monetization and subscriber management platform enhances the customer experience, creates internal efficiency and cost savings

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s a leading telecommunications provider in Venezuela, Digitel’s strategy is to grow and become the preferred telecommunications provider by continually seeking a better quality of life for its customers. Redknee’s converged billing, charging and customer care solution delivered an agile, flexible and scalable solution which leveraged internal resources to support its ambitious strategy and aggressive growth plans. Using a converged system to create internal efficiency Digitel operates in a competitive environment with strong price pressures which encourage churn, providing an uncertain environment for operators. Prior to installation of Redknee’s converged billing, charging and customer care solution, the company had more than

40 processes in place causing fragmentation of business groups and inefficiency across the business. To effectively compete, Digitel needed to simplify its processes to create greater efficiency from a cost and operational perspective, but also enable the company to quickly communicate with its customers and effectively react to the market. This was only possible with a more efficient internal system. Redknee’s converged billing, charging and customer care solution delivered an agile, flexible and scalable solution which leveraged the power of Digitel’s internal resources to support its ambitious strategy and aggressive growth plans. The platform was able to integrate into existing BSS infrastructure and simplify workflows, resulting in improved efficiency and cost reduction. The Redknee solution also allowed Digitel to communicate with all customers regardless if the customer came from the prepaid,

Redknee INSIGHT Magazine | April 2016  
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