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TIMES No. 44 | 2013


39 | OEM NEWS HP Aims to Lead 3D Printer Market

09 | NEWS IN BRIEF Last Remaining OPC Manufacturer Withdraws




53 | TECH ZONE HP LaserJet Pro 200 M251/276 Black and Color Toner Cartridges

13 | LEGAL UPDATES Battle Expected Over OEM Killer Chips

55 | MONEY FROM HOME e-Waste: The Next Path to Prosperity?

15 | JUST A MINUTE Time for Engagement

57 | MY WORD My Word: Respect

15 | TRENDS Central and Eastern Europe Printer Markets Fall in 2Q2013 17 | NEW PRODUCTS

While many trade shows have declined, this year's RemaxAsia Expo attracted more visitors (11,232 from more than 80 countries) and more exhibits (432 from 20 countries) than ever before.

23 | AFTERMARKET NEWS New Compatible Legal in Russian Market 37 | COMMERCIAL PRINT


59 | KEEPING UP Hp Fires A Warning Shot, But In the Nicest Possible Way 60 | THE LISTS



Standards: Why Do We Need Them?

Standards can be time-consuming, confusing and expensive. However they are the only way to know if your product is fit for the purpose. Without them the he future of your business could be in jeopardy. 34

51 | 5 QUESTIONS It’s a Real Win-Win-Win Quentin Auvray, Re evia vi lis Revialis

Record Crowds Front Up Yet Again

On a misty, rainy Thursday morning, a record-breaking ng crowd arrived by bus, van and private automobile to the he 7th Annual RemaxAsia Expo, to once again break alll previous registration totals. 46

Elizabeth Porter & Matthew Barkley, HP Photo: David Gibbons

World Print Trends 2011 to 2016

The worldwide market for imaging supplies remainss extremely competitive and will only get more competitive ive as its growth rate flattens. That becomes a zero sums game ame and the only way for a vendor to grow will be to claw back ack market share from other vendors.

Recycling Times informs, educates, and nurtures the global printer consumables industry innovatively through an integrated broadcast, print, digital and social media strategy. As such, we honor and respect the intellectual property of all businesses and individuals. Consequently, we take a zero tolerance position to the manufacture, distribution and sale of patent infringing “cloned” and counterfeit printer cartridges and components. We continue to strive to avoid promoting such in our advertisements, articles and editorial content. All rights reserved. © November 2013 by Recycling Times Media Corporation. The contents are not be to copied or republished without official written consent. Editorial content may not necessarily represent the official position or view of Recycling Times Corporation. Readers should apply due deligence when doing businesss with any advertiser or company listed in this publication.|Issue44



Tony Lee

I would like to express my sincere gratitude to all who attended the recent RemaxAsia Expo and iPrint(China) Expo in Zhuhai, China. The historical recordbreaking attendances could not have been made without you. At a time when many trade shows are declining or closing due to the availability of product on the internet, and cost cutting due to the recent global financial crisis, this year’s RemaxAsia Expo and iPrint (China) Expo attracted more visitors (11,232 from more than 80 countries) and more exhibits (432 from 20 countries) than ever before. Hewlett-Packard (HP) chose our preshow conference to deliver key messages to remanufacturers. It's the first time any

Publisher & Managing Director Tony Lee

Directors David Gibbons

Sabrina Lo

Consulting Editors Art Diamond

Phyllis Gurgevich

Editorial Team Doris Huang Jane Yu

Lisa Liang

Violien Wu

Virginia Ruan Wendy Lee

Graphic Designers Miracle Wei

KK Deng

Sales Team Kevin.Zhu Abby Wang

Tobee Deng

Victoria Zhao

Marketing Team Sam Ho

Jessica Yin

Randall Zhang

Tracy Zhang

Operations Team Charles Lee Betty Lee

Candy Chen

Subcriptions Joy He

Regional Contributors Bevlen Sudhu (Africa)

Ivan Rosales (Latin America)

José Bustamante (Europe)

Maurice Aiken (Australasia)

Regional Offices China 6B Xinhai Commercial Building,104 Yuanlin Road, Jida, Zhuhai 519000 Tel: +86 (0)756 3220716 / 3919266 Fax: +86 (0)756 3220717

Australia 24 Ardley Ave Kellyville, NSW 2155

USA 530 West Ojai Ave., Suite 108 Ojai, CA 93023-2471


OEM has engaged first hand with the aftermarket industry on how to resolve differences over brand recognition and intellectual property (see more details on p26). More than 200 delegates representing OEMs and the aftermarket alike participated—another new record for us. HP’s public initiative demonstrates OEMs do recognize the “permissible repair” and “legal practices” of the aftermarket and so long as the two sides can communicate, many conflicts can be resolved. Crowds were drawn to the 3-D printing demonstrations taking place in the iPrint Expo pavilion. Traditional 2-D printing manufacturers are exploring the possibilities of using this technology in their product design and development as well. Bob Schmidt, Director of Marketing for Static Control (SCC), said 3-D technology helped to create and decorate their exhibit booth, which dominated the entrance to the main hall. They are using 3-D printing technology not only to assist in their design and development of cartridge components, but also in marketing and trade shows to help sales and marketing staff move SCC products through their distribution channels. Exhibitors have provided other positive feedback. For example, price competition is not as severe as previous years. Why? Aftermarket players are now paying more attention to product quality and awareness and respect for intellectual property has increased as well. I’m pleased to see the industry is moving toward a healthier development path, at last. Many exhibitors have already started to book their booth for 2014. Next year, we will relocate the shows to a brand new venue—the Zhuhai International Convention & Exhibition Centre—which is just minutes from all the downtown hotels. I look forward to seeing you next year.

Ave. Jalisco #141, El Mante, CP 45235 Zapopan, Jalisco Email: Website:|Issue44



Last Remaining OPC Manufacturer Withdraws

HP’s Instant Ink Program May Settle Ink Price Issue

MEA Printer Market Declined Slightly Amid Political Instability

Hologic Hitec-Imaging GmbH announced its withdrawal from the OPC market and has scheduled a step-by-step departure. As stated by Managing Director Bart Vaessen, “One of the oldest, high-quality OPC producers in the market and the only remaining OPC manufacturer in the western world” will leave this segment. According to Vaessen, decreasing print volumes and a vast amount of overcapacity worldwide OPC drums production have created a high-volume, low priced spectrum in the OPC market place. These factors are additional reasons supporting the company’s decision to retreat.

HP plans to officially launch its HP Instant Ink program, a subscription ink service for eligible printers, in the U.S. soon. For customers that pay a monthly fee, HP will ship them new, replacement cartridges. Through the printer’s Internet connection, HP can monitor the number of pages being printed. Thus, customers will receive the replacement cartridge before ink in the existing cartridge is fully spent. Photizo states the program is designed to offer subscribers savings of up to 50%. Moreover, by eliminating trips to stores and the risk of running out of ink while printing important documents, the program makes printing easier and more convenient.

With total shipments of 1,545,853 units, the Middle East and Africa (MEA) hardcopy peripherals (HCP) market recorded a 0.3% year on year (YoY) decline in 2Q2013, according to IDC. Revenue growth remained flat during this period. In this same quarter, inkjet shipments in MEA recorded an 8.5% YoY decline in volume and a 4.2% YoY drop in value. IDC says political instabilities are hindering the growth of this region. These include, the ongoing conflict in Syria; Iraq's deteriorating security and unstable political situation; Iran's economic and political struggles. Africa, compared with other countries in the MEA, has relatively solid political stability and economic performance.




Leading Paper Giants to Consolidate

OEMs to Develop Standards for Mobile Printing

Staples Aims to Collect 5 Million Ink Cartridges by Earth Day 2014

Consumers and office workers are shifting from paper to mobile devices, such as smartphones, ipads, laptops and tablets. This trend, accompanied by related cultural shift called “BOYD” (bring your own device), is leading to a relentless fall in the demand for and price of paper. Faced with this reality, UPM-Kymmene and Stora Enso, world leaders in the manufacture of printing and writing papers, are seeking to consolidate their papermaking operations. According to Annecy, France-based 4-Traders, UPM and Stora will fold most of their paper businesses into a joint venture over the next year.

Xerox announced it partnered with Canon, HP and Samsung to launch the Mopria (Mobil Printing Industry Alliance. According to Xerox, the Alliance “aims to bring together the mobile, software and print industries with the goal of aligning to standards that make printing universally compatible from any mobile device to any printer anywhere.” Also, it explained that the Mopria Alliance will address the industry need for simple, ubiquitous wireless print capability and benefit mobile app developers and other industry players. Photizo believes it is an important and longawaited move that the Mopria Alliance plans to develop common standards for mobile printing.



Staples, a leading online retailer for office supplies, reported, its sustainability programs increased year over year with the company collecting 790,000 ink and toner cartridges in 2Q2013, a growth of 200,000 units compared with the same quarter of 2012! In order to collect 5 million ink cartridges by Earth Day 2014, which falls on Tuesday, April 22, Staples said it is encouraging consumers to drop their used ink and toner cartridges at any Staples site. Also, the company is offering a free cartridge collection service for schools which have signed up for a free cartridge bin. Read more: ■|Issue44


04 Vital Products Announces New New Design for Cartridge Refilling Station

01 Canon USA to Open New Customer Support Center Canon says its wholly-owned subsidiary, Canon Information Technology Services, will open a customer support center located in Albuquerque, New Mexico. The company notes the center will offer “additional customer service support and technical capabilities for Canon customers.” According to Canon, the new center, covering 33,682 square feet (3129m2), “will support small office and consumer imaging products, including digital cameras, camcorders, printers, and copiers.” Read more: ■

02 FedEx Manager Stole Toner Cartridges Worth $400,000 According to The Daily News Journal (DNJ), Timothy Stone, a manager of the FedEx Print and Ship Center in Murfreesboro, Tennessee, was detained after it was found he had stolen around $400,000 worth of toner cartridges. He began the scam in 2006 and sold the cartridges online. He could face 30 years in jail and a fine of $25,000 might be imposed.

Vital Products, Inc. announced it has rolled out a new design for a cartridge refilling station. It believes the new refilling station will make it independent of outside sources for re-manufactured inkjet and laser cartridges. James McKinney, CEO of Vital Products, stated, "As our cartridge business grows we are always searching for the best quality products available for our customers. With our planned in-house filling stations, we can ensure the quality meets our expectations while further reducing our costs." Read more: ■

05 Spanish Magazine Launched for Thousands


02 The three "most spoken" 01 03 languages used by printer cartridge remanufacturers around the world are English, 05 Chinese and Spanish. Recycling Times Media is thrilled to announce the launch of a Spanish version of Recycling Times Magazine en Espanol to the growing industry primarily in Latin America. This monthly publication will also contain news and views relating to legal updates, new products, environmental initiatives and technical advances for the global print consumables industry. Read more: ■


03 Xerox to Cut 508 Jobs Xerox Commercial Solutions plans to cut 508 positions in the city of Cary, North Carolina, with the terminations expected to occur on or about November 14. Xerox noted the company currently employs about 1,500 workers in this town. According to a letter from Xerox, the layoffs will have an effect on “450 Customer Care Assistants, 25 Supervisors, 3 Managers, 8 Training Specialists, 10 Customer Care Specialists, one Program Manager, one Sales Manager and one General Manager.” Read more: ■ Issue44|

06 HP Continues to Bust Counterfeit Products in Africa At an anti-counterfeiting briefing in Accra, Ghana, HP’s Marketing Program Manager, Tina Rose, said counterfeiting is a great challenge to HP because it destroys HP’s business standards and practices. HP was compelled to raise its awareness and come up with solutions to tackle the problem. According to Tina Rose, HP’s inkjet and laser print cartridges now feature sophisticated holographic properties. Moreover, they have incorporated a new Quick Response (QR) code that customers can easily validate using a web-enabled smartphone. Read more: ■






Printerland Strives to Sell More Consumables

MSE Launches its German Version Website

Printerland, the Cheshire, England-based reseller of printers and consumables, announced it is seeing a growth of 58% in pre-tax profit to £1.6 million for the fiscal year ending 31 March next year, and a 28.3% increase of total turnover to £23 million (US$ 4.8 million) year-on-year. "We've got a really strong balance sheet," says James Kight, Managing Director. "We're forecasting £30 million (US$ 6.3 million) this year, but I am going to push for £32 million (US$ 6.7 million) . And we're now making £1 million per head a year."

Micro Solutions Enterprises (MSE) announced its launch of a German version of the award-winning website: Ma Marcel Visser, Business Development Manager for the DACH (G (Germany, Austria, Switzerland) region, says “Our goal is to help dri improved margins for our resellers in the DACH markets drive an and to meet the very real needs of the market by providing a t truly equivalent OEM product range, but at a price advantage c compared with the OEM. We know that this is easier said than ddone, especially in color and high speed applications, but our w web site helps to explain how we have achieved this.”


Read more: Watch more: ■



Pantum to Provide Printers for Chinese Government




Pantum was selected as a supplier for China’s central government departments. According to a procurement announcement, Pantum will provide a variety of A4 laser single function printers to 78 government departments in more than 10 provinces across China. As requested by China Central Government Procurement Center, Pantum will provide fast delivery and good after-sale service to each user. This is the first time Pantum printers have been included in the procurement lists of government departments.




12 12 12



UTec Showcased Products in Dubai

Cartridges Behind Bars

Union Technology International (MCO) Co. Ltd. (UTec), the global master distributor for Print-Rite products, has showcase a range of aftermarket consumables in Dubai (UAE), during the Dubai World Trade Center during GITEX Technology Week (October 20-24, 2013). UTec highlighted its aftermarket laser toner cartridges for Samsung MLT-D101S and Brother TN315/325/345/375 YL as well as SmarTactTM Cartridges for HP CE278A and HP CE285A.

Prisoners are being given the opportunity to develop new technical skills, while they remanufacture printer cartridges, even though they remain locked up in jail, in India. Inmates at the Tihar jail, to the west of New Delhi, are getting trained by professionals, on how to remanufacture printer cartridges.The cartridges will be used by various government departments including Education, Social Welfare, Polytechnic Colleges, court houses, the Navy and Parliament House.


Read more: Watch more: ■

IDC Sees Inkjet Printer Market Ignited Down Under IDC said the inkjet printer market in Australia/New Zealand (ANZ) became ignited during 2Q2013 with 443,000 units shipped. That is a 2% increase compared with 1Q2013. But from a year-over-year (YoY) perspective, the shipments have decreased 3%. IDC attributed the growth to “heavy price and bundling promotions particularly within the entry level segment”. IDC says the highend inkjet machines also help to boost the quarterly shipments as more people are replacing color laser printers with inkjets. Read more: ■|Issue44


Battle Expected Over OEM Killer Chips

Kodak Sued by Inkjet Inks Competitor Read more: Watch more: ■

HP Signs Settles Two Cases with Aftermarket Players Read more: ■

Renowned U.S. patent attorney Ed O’Connor expects a major battle to be fought in the recharger industry over the use of killer chips. According to O’Connor, killer chips—which will stop the handshake process between a nonOEM cartridge and its printer when the toner runs out—will make cartridges inactive no matter what users try to do to replace a spent cartridge with one that has been refilled with toner. He said, “Killer chips are a blatant attempt to prevent the refurbishing of spent cartridges by anyone other than OEMs.” Industry observers fear these chips will have a serious impact on the aftermarket. He added, “Designing around these chips

Collins, once one of Kodak’s key suppliers, and Kodak, are the two sole suppliers of inkjet inks used in Kodak’s Versamark digital inkjet printing presses. Versamark inks account for about 70% of its output. The company alleges that Kodak is illegally trying to stifle inkjet ink competition and has "threatened certain customers with slow or no refurbished printheads if the customer continues to use Collins ink". Collins is seeking a court order to prohibit Kodak from linking the sale of its

HP recently signed two settlement agreements with Asia Pacific Microsystems (APM) and LD Products, respectively. HP’s settlement with APM of Taiwan concerns patent litigation relating to HP’s inkjet print cartridges. APM is a subsidiary of Taiwan-based United Microelectronics Corporation. Under the agreement, APM admitted to manufacturing infringing print cartridge components and agreed to immediately stop producing the illegal components. Consequently, HP agreed to dismiss APM from a patent infringement case in a Federal Court in California. HP’s dispute with famous online aftermarket cartridge seller LD Products, Inc, pertains to the sale of infringing ink cartridges and misidentified ink and toner cartridges. HP reached a comprehensive


and their patents is a matter of ongoing research, development and patent analysis. This includes the development of patented technology by those engaging in the design of a workaround solution for defeating the OEM killer chips”.

printheads with its inks and from hiking the refurbishment costs for customers using Collins’ inks in their Versamarks.

settlement in which LD Products has agreed to change its sales practices in selling HP aftermarket cartridges, and to stop the sale of certain infringing ink cartridges. Also, both companies have agreed to dismiss the pending claims against one another in court.|Issue44




Central and Eastern Europe Printer Markets Fall An IDC report found the Central and Eastern Europe (CEE) hardcopy peripherals market declined by 10.3% in 2Q2013, compared with the same period last year. Over 1,696,000 unit shipments were reported. The decline was mainly due to weak consumer demand caused by the struggling economies and high unemployment rates in the region. Russia, the biggest market in CEE, reported a 14.3% year-on-year (YoY) drop in unit shipments—another major contributor to the decline. IDC said that the demand for inkjet devices was inflated by bundled deals in the past. The market for laser devices, on the other hand, remained

strong in this year’s second quarter. Although it reported a 3.8% YoY decline in shipments (mainly because of Russia) in the first half of 2013, IDC claimed the laser device market in CEE is positive. Read more: ■

IDC Reports Slump in Czech Hardcopy Peripherals Market According to IDC, the Czech hardcopy peripherals market nosedived 25.1% year on year (YoY) to 167,663 units worth $62.48 million in the first half of 2013. The slump was attributed to reduced sales of unprofitable, entrylevel devices. Zuzana Babicka, Senior Research Analyst at IDC, said, "The market recorded the lowest level of shipments in the past 10 years, as key players moved

away from inkjet devices priced below $100 and entry-level laser devices, due to extremely low profit margins on such models and the low usage of consumables that they generate. In spite of this, the market grew mildly in value YoY, due to an upsurge in sales of production-grade devices and strong sales of midrange color laser MFPs." Read more: ■

Photizo Sees 35% Pages under MPS Contract by 2017 In its 2013 MPS Forecast, Photizo predicts that by 2017, 35% of pages printed in offices worldwide will be

managed under MPS contracts and approximately 32% of the printing anc copying devices will be included. Photizo says MPS continues to grow as the popular contract vehicle for customers. Also, evidence indicates MPS providers are stirring those owning the market. The research group claims customers are now challenging MPS providers to add more value besides purely reducing costs. Read more: ■|Issue44

Time for Engagement US-based patent attorney, Steve Adkins, has worked with the International Trade Commission and U.S. Customs authorities on more than 45 cases involving exclusion orders. In an interview with me (watch he said “many large companies who pay a lot of money to lawyers, and to getting these exclusion orders, don’t actually follow up to educate customs and border authorities”. Within days of that going to air on my inTouch TV News program, an executive from a well known OEM contacted me, saying that in his view, Steve Adkins was wrong, and much is being done with the authorities. Adkins had told me that while those hold GEOs do go to customs, “they go just one time, or they are invited by Customs, and Customs doesn’t hear from them again.” He says engagement must be a continuous process, not a single event, if the battle to differentiate between infringing and non-infringing products is to be won. Adkins had the opportunity to argue the case further when he met with OEM and aftermarket conference delegates in Zhuhai, China on October 16. Elsewhere in this magazine the 2013 conference is reported as facilitating the engagement of different views to find constructive solutions. Despite some strong views to the contrary on social media, there is a case for OEMs and the aftermarket to jointly identify and initiate strategies. To that extent, I applaud HP and Lexmark for stepping up to the mark and being willing to engage in Zhuhai. In an unprecedented move, HP’s Matt Barkley and Betsy Porter shared a white paper to urge remanufacturers around the world to use aftermarket chips that correctly identify themselves to end users. This is a global issue for HP, as it is for the aftermarket and is not confined to the United States. However, some saw this presentation in October as an opportunity for entrapment by the OEM, where delegates attending, or their companies, may be compromised in some way. No, this was not a military-style engagement. It’s a mature approach to resolving differences. Conspiracy theorists stayed at home, but those interested in a healthy future for their imaging supplies businesses for the longer term benefited from such an open-minded confrontation. Counterfeit, clone and intellectual property issues abound. So it’s time to engage, to keep engaging, and to strategically find solutions to thrive side by side.



APEX Releases Updated Chipping System APEX has released its Unismart™ II Chipping System, claiming the updated version is an all-in-one chip production device for chip writing, scanning, resetting, and data analyzing, as well as OEM chip resetting. The system is able to reset chips of 14 mainstream OEM brands and APEX chips. According to APEX, the new system, with upgraded hardware and software,

provides better legibility, improved power supply and memory space. In addition to simplified interface, the or company that the system now offers error nt alert to incorrect operation and intelligent inquiry function for consumed credits and print consumables information. Read more: ■

Aicon Offers New Series of Products

Based in Zhuhai, China, Aicon Image Co. Ltd., a manufacturer of imaging consumables, announced the launch of a new line of color toner and inkjet cartridges for Brother, Pixma, Canon

and Xerox printers. The company claims it is an ISO 9001 & 14001 certified manufacturer and holds patents on inkjet products. The newly launched toner can be used in Brother HL-3140CW/ 3170CDW/ 3150CDW and XEROX Workcenter 3325, whereas the new inkjet cartridges are for Pixma ip 7230/Pixma MG5430/ Pixma MG6330/Canon PIXMA /MX923. Read more: ■

InkCycle Intros Toner Cartridges for HP LaserJet Lenexa, Kansas-based InkCycle, an industry leader in toner and inkjet cartridge technology, rolled out new toner cartridges for HP’s LaserJet Enterprise 500 printer. The company noted the

remanufactured cartridges offer yields of 11,000 (CE400X), 5,500 (CE400A) and 6,000 (CE401A/CE402A/CE403A) pages. Read more: ■

MSE Re-Engineered Color Cartridges for HP M200 Series Printers

Micro Solutions Enterprises (MSE) has announced the availability of Intelligently Re-Engineered replacement color cartridges for the HP LaserJet Pro Color M200 series printers (CF210ACF213A). MSE claims its Secondary Cleaning System® (SCS) has been incorporated in the replacements for the M200 series cartridges. It is a separate, critical component which keeps the PCR clean and prevents the transfer of excess toner onto the OPC at all times. Therefore, it eliminates many of the quality issues that have resulted in a low aftermarket share for remanned color toner cartridges. Read more: ■

Static Control Offers Complete System for Samsung MLT-D101 Cartridges Static Control (SCC) announced it is now able to provide a complete system for remanufactured Samsung MLT-D101 cartridges used in the ML2160/2165/2168, SCX-3400/3405 MFPs and SF-760SP MFP machines. Along with the recent launch of new products, the company said the

complete system includes replacement toner, chips, drum, developer roller, doctor blade, wiper blade, shipping protector, universal cartridge box, airbag and customizable cartridge label. SCC claims its system offering can provide high page yields and high image density, while using less toner. Read more: ■|Issue44






WHY DO WE NEED THEM? Colin Watt, General Manager, Technical Operations, Delacamp

true comparison you cannot know if you before you make a judgement you must The Tuesday Night Flyer! When I was a teenager I went to the are succeeding in your aims. ensure that you are judging by the right ice-rink every Tuesday night. Like most The only true comparison is with a standard. teenage boys my main aim was to skate recognized standard. In scientific terms, as fast as possible. Frankly, I could go it is called the paired comparison. You Lessons Learned Actually in the field of nuclear science pretty darn fast. I thought I was the fastest may boast that you sell a high quality at that time we also had another problem. kid on the rink! Then one week I went on product but how can you know that unless Sometimes we had to create standards Thursday. Every hour on Thursdays they you have compared it with a recognized would get everyone off the ice and standard? If you are like I was on that for the next 10 minutes only men ice-rink—totally unaware—then your As you will read elsewhere in this boast is pure bluster! were allowed to skate. Since I was so fast I thought “no problem” and issue, there are a multitude of out I went. As I sped round the rink¸ Price vs Quality standards which are applicable to Every company must have a plan ice spraying from my blades, a little boy about 8 years old went past me our industry. Some are expensive, for their business and part of that plan has to be the cost of the product as though I was standing still–and he some not being sold. Inevitably there will be a was going backwards! How could discussion about the cost of quality this happen? How could I have been before we could use them. This taught me and to what extent the quality can be so wrong? another lesson: setting standards is a long, compromised to lower the cost. A much Of course the answer is that I was laborious and tedious process! better discussion (especially in view of the using the wrong standard to judge my How do these lessons apply to us in the direction our industry has been heading performance. By the standard of the skaters remanufacturing industry and why should for the last few years) would be, “How on Tuesdays I was the fastest but when we take the time and trouble to learn them? much higher the selling price could be if compared with the experts on Thursdays The answer depends to some extent on the product was of demonstrably higher my speed was really not so good. This your specific function in the company, but quality?” experience taught me something which has the key point is that they are important to The significant word there is been confirmed throughout my career in everyone from top to bottom. Without a “demonstrably”. Every salesman, every both nuclear engineering and imaging—|Issue44



brochure, every marketing promotion will save costs. some distribution channels this will not be say that the product is “high quality” so At the same time we are now being possible so the marketing value will be nil. how is the purchaser to know whether it is On the other hand the ASTM test is a better bombarded with stories, comments and true or not? The answer lies in measuring even legislation concerning clones, new way to choose the most cost-effective mix the performance of your product against builds, counterfeits, cheap compatibles of components. The choice of standard a reputable standard. As you will from Asia, etc. It is becoming read elsewhere in this issue, there increasingly important to Standards can be time-consuming, are a multitude of standards which differentiate your high-quality are applicable to our industry. product from these in order confusing and expensive. However Some are expensive, some not. achieve a realistic selling they are the only way to know if your to Sometimes there are several price. One way to do this is to alternatives applicable to a specific product is fit for the purpose. Without demonstrate it by ensuring your performance attribute. To make them the future of your business could compliance with standards. the most effective choice it is It is also important to be in jeopardy essential that the potential benefits understand the difference between and the cost of compliance of each a standard and a standard test alternative are fully understood. can have very expensive consequences so method. A standard sets a threshold which everyone from technical, marketing and has to be met or exceeded. Examples are senior management should understand the the various ecological standards which set Determining Page Yield A good example is the dispute over issues. thresholds for power consumption, noise determination of page yield: ISO or and gaseous emissions. On the other hand, ASTM? From a technical viewpoint the ASTM F1836 tells you how to measure the Surviving Today’s Competition A common objection to the ISO standards are excellent but the cost of toner consumption of your cartridge in a implementation of standards is “My implementation for an entire product range scientific and reliable way—it is entirely customers are happy with my product; why up to you to decide if the result is good or is huge. ASTM is cheaper to implement should I have to prove it to some faceless but the result is a theoretical yield rather bad! committee?” Ten or fifteen years ago that than the “real world” result that you would Standards can be time-consuming, might have been a good argument, but I get from an ISO test. From a marketing confusing and expensive. However they suggest that it is not true today. The world perspective however, ISO is much more are the only way to know if your product is economy is in poor condition now and you powerful as the end-user can directly fit for the purpose. Without them the future compare your result with the one quoted on cannot rely on today’s customers surviving of your business could be in jeopardy. ■ until tomorrow. New customers must be the OEM’s box. The relevance of ASTM See Berto's comment on p60 found and those that survive are looking to would have to be carefully explained. In

Colin Watt, General Manager, Technical Operations, Delacamp After engineering training in the nuclear industry, Colin joined the imaging industry in 1972, servicing dyeline printers and zinc oxide coated paper copiers for G.A.F. Corp.. Since then Colin has worked in both technical and marketing capacities on the OEM and aftermarket sides of the industry with companies such as Kalle Infotec, Katun Corp, Panasonic and Static Control Components. Colin joined Delacamp in 2005 and is responsible for technical and compliance issues for all Delacamp companies.|Issue44

AFTERMARKET NEWS BSA to Release a Standard on Remanufactured Cartridges Because consumers in the USA have difficulty differentiating between remanufactured and non-OEM, newlybuilt cartridges, the Business Solutions Association (BSA) has released a draft industry standard to define remanufactured ink and toner cartridges. According to BSA’s definition, “A remanufactured ink or remanufactured toner cartridge is defined as an original

OEM cartridge that has been previously used and the marking substance consumed, and then is subsequently collected, inspected, cleaned, had new or reconditioned parts installed, re-filled with ink or toner, and was quality tested so that its capability to print has been restored”. BSA expects to officially release the standards on January 1, 2014 or sooner. Read more: ■

Cabot’s New Silica Additive Improves Image Quality

Cabot Corporation has developed a new additive for use in electrophotographic toners. Brand named ATLAS™, these silica composite particles are said to

improve the image quality and consistency of toner in laser printers and multifunction devices. The company says, "The unique shape and size of ATLAS silica composite particles have been specifically engineered to prevent embedding, migration and separation from the toner surface— a phenomenon that typically limits the performance of other materials used as spacers. As a result, they enable a marked improvement in enhancing toner image quality over long print runs."


Static Control Names Indian Distributor

Static Control Components announced it has selected Mumbaibased Dubaria Computers Pvt. Ltd. as its authorized distributor for the Indian Market. Juan Carlos Bonell, Static Control’s Vice President of Distributor Markets, said the company, with the partnership with Dubaria, will continue to provide high quality systems and solutions to the Indian remanufacturing industry, adding “Dubaria is a well-established and respected distributor in the Indian cartridge remanufacturing industry. Their focus on product quality, fast service, professionalism and customer satisfaction is what sets them apart. We are delighted to announce this next step in our 15-year relationship.” Read more: ■

Read more: ■|Issue44


Indian Market Remains Price Sensitive According to NAND's Sanjeev Mahajan, consumable sales grew 22% CAGR in 3 years in the Indian market while consumable revenues were US$ 1.1 billion for the financial year of 2013. In this period, approximately, 350 tons per month of printer and copier toner was used by domestic remanufacturers. However, he also pointed out that customers focus on price so much they tend to accept the poor quality of those low cost imaging supplies. This will create a complicated and unstable business environment. In addition, due to the lack of a united trade association and legal protection, the print consumables industry is facing a number of serious threats. Read more: â–


New Compatible Legal in Russian Market Dr. Stanislav Malinskiy, General Director at Business Inform asserts new Chinese cartridges are absolutely legal on the Russian market. He explained that OEM patents are not registered in Russia and new cartridges have the same certificates of compliance as the OEM products. Dr. Malinskiy said currently there are no threats in the Russian market. He disclosed the fact that Russia fights against counterfeiting but counterfeits are not

equal to new cartridges, and any possible threat to human health from these products has not yet been proven. Read more: â–

Biotoners in Dilemma According to Dr. Xiao, Senior Engineer for R&D at Hubei Dinglong, biotoners were introduced to the market as being environmentally friendly and low in cost, but have not yet become popular due mostly to their high retail price. Although the bioresins in current use are comparable in price to petro resins, future economies of scale are expected to bring their cost down as the volume of bioresin sales increases. Although end users appear to prefer biotoner (based upon sustainable,

harvested crops) over existing petro-toners (based on petroleum-derived resins), retail prices are typically higher than existing toners and buyers are unwilling to pay the extra cost. Read more: â–|Issue44








Affected Printers

HP has warned printer cartridge competitor, but also an enemy.” cartridges they remanufacture for any new remanufacturers around the world to stop Barkley and Porter said it was their printers HP releases from 2014. confusing consumers. preference to work with remanufacturers Barkley told conference delegates that It’s the first time any OEM has engaged in this more positive approach. They HP was working with many smart chip first hand with the after-market industry provided a “white” or position paper manufacturers, but to date only one has on how to resolve differences over brand on HP’s position to delegates. The products ready for market. Global giant recognition and intellectual property. HP’s white paper is posted to HP’s website Static Control Components has been Elizabeth Porter and Matthew Barkley this week, but permission was given to working with HP. HP says it is open talked to more than 200 remanufacturers Recycling Times—the organizers of to working with other chip suppliers to gathered from 40 countries, in Zhuhai Conference@2013 and RemaxAsia China. They chose the RemaxAsia Expo—to post it ahead of time to Conference in Zhuhai, because It’s the first time any OEM has their website for the global industry it had a direct link to the global to gain immediate access. engaged first hand with the industry through the conference Components supply company, aftermarket industry on how itself, the organiser’s multi media Delacamp, based in Germany, news series, and the expo, which was very quick to respond. Within to resolve differences is the largest of its kind for the minutes of the close of the Zhuhai printing consumables industry. They presentation, COO Volker Kappius said smart chips currently being used to contacted Recycling Times Media, the make the necessary changes. Bill Swartz, remanufacture many of HPs cartridges, organizers of the Zhuhai Conference. “We President of components giant, Static are sending messages to the printer that are very aware of the situation and the Control said HP’s presentation was even infringe HPs intellectual property. They request for action by HP concerning the more significant. During the course of the warned consumers are being misled when “Genuine HP” supply message, Kappius presentation, Barkley told delegates they the message on the printer screen says said. “As a market leader we are always were working with many manufacturers “Genuine HP Installed” when an afterworking towards IP compliance. We of cartridge smart chips but actually market cartridge is being used. It also started to work with our suppliers some named Static Control as being the first infringes HP’s brand. months ago to change all chips where a to market with compliant chips for the HP insists remanufacturers must use change in the manufacturer data field is remanufacturing industry. “This is the first smart chips in future that will display possible. We have started to stock and ship time ever an OEM has publicly named an proper messaging. Porter and Barkley the modified chips already. Our product after-market company—real recognition of said manufacturers of smart chips need range of chips with a modified message our (Static Control’s) hard work with HP to change the value, or information actually exceeds the list HP™ presented over many years.” embedded to the trademark field on the today in Zhuhai. However, it is important Many delegates at the Conference@2013 chip. And remanufacturers need to make to note that, as the HP™ presentation only Conference in Zhuhai, China were amazed sure the chip manufacturers they buy their very indirectly indicates, there are some to witness an OEM’s recognition of the components from, are providing compliant older printers which will stop printing if legitimate after-market industry, and products. HP provided a list of current the manufacturer data field is changed. willingness to show how a solution could printers which are affected (see diagram Fortunately, these printers are not on the be found. “We saw history in the making above). They told delegates that time “call for action” HP™ list.” ■ today,” said David Gibbons, organizer Watch more: will be given for existing stocks to move of the annual conference. “For years, through distribution channels. However, all remanufacturers, who have the lawful remanufacturers have been put on notice right to ‘repair’ a printer cartridge and See HP's white paper on they need to get started on making the resell it, have perceived a wall of divide For further information, please contact HP’s Elizabeth changes immediately. And remanufacturers between themselves and the OEMs. Many Porter at <> or Matthew Barkley at <> need to use compliant smart chips with have seen the OEMs as not just being a|Issue44



INDUSTRY STANDARDS ASTM D523 Gloss Measurement Standards (See ISO 2813)—This test method covers the measurement of the specular gloss of nonmetallic specimens for glossmeter geometries of 60, 20, and 85° (1-7). Website:

ASTM F1856.04e Standard Practice for Determining Toner Usage for Printer Cartridges—It should be noted that this is not a yield standard, but a method of measuring toner deposition rates. There is a method for estimating a yield from this measure, but it does not take into account end of life behaviors or any manufacturing variation. Website:

ASTM F2036.05e This test method can be used for the evaluation of the electrophotographic printer output image quality, aesthetic appearance, visual impression of blackness and the ability to distinguish information from the background. Website:

ASTM F2632 Standard Practice for Determining the Toner Usage for Color Printer Cartridges—This practice can be used for the evaluation of new and remanufactured color toner cartridges and their respective components used in an electrophotographic process. Website:

ASTM F2734 Standard Practice for Testing the Shelf Life of Ink Jet Printer Cartridges—This practice can be used to determine the stability and performance of ink jet ink when exposed to elevated temperatures in an ink jet cartridge. Website:

ASTM F2555 This practice can be used to determine the number of pages an ink jet printer cartridge can print until it reaches its end-of-life by continuously printing predetermined page area coverage. Website:

ASTM F2760 This practice can be used to determine the degree to which an ink jet cartridge fails to print. This may be due to drying of ink jet ink, precipitation of an ink ingredient during periods of inactivity, or improper filling of the ink jet cartridge. Website:

CANADA ECOLOGO CCD-035 Office machines – An environmental certification—This category includes the following subcategories of office machines: multifunctional device; printer; copier; fax; and mailing machines. Website:

CANADA ECOLOGO CCD-039 Printer Cartridges – An environmental certification includes the following product types: NEW Printing Cartridges - Original, NEW Printing Cartridges - Remanufactured Website:

DIN 33870-1* Office machines - Requirements and tests for the preparation of refilled toner modules for electrophotographic printers, copiers and facsimile machines - Part 1: Monochrome; with CD-ROM Website:

DIN 33870-2* Office machines - Requirements and tests for the preparation of refilled toner modules for electrophotographic printers, copiers and facsimile machines- Part 2: 4-Color-printers; with CD-ROM Website:

DIN 33871-1* Information technology - Office machines, inkjet print heads and inkjet tanks for inkjet printers - Part 1: Preparation of refilled inkjet print heads and inkjet tanks for inkjet printers; with CD-ROM Website: *Note: The original language of the standard is German.

Paul Jeran, Convener, ISO/IEC JTC1 SC28/WG2 - Consumables

In the printing and office equipment market, standards, specifications and certifications add value to all links in the product chain. For manufacturers, they furnish the tools necessary to design, measure, build and differentiate product performance. For distributors, they offer methods to advertise performance. For the end user, they afford tools to make an informed purchase choice. The use of welldefined and industry-accepted standards and certifications supports commerce and improves the trust between an industry and its consumers. In the past decade, there has been an increased focus on the creation and use of standards for quantification of hardware and consumable performance. There are several organizations that have moved forward with developing standards to support the office equipment industry. It is difficult to list all of the various domestic efforts in the development of standards pertaining to imaging products. Captured in this Directory are standards and certifications that are believed to be currently relevant and generally used within a broad cross-section of the imaging industry. Internationally, leading the way in development of standards for our industry is the work of ISO/IEC JTC1 SC28 – Office Equipment. As an international standards development body, SC28 is charged with developing open consensus-driven standards for office equipment. Given this charge, they have developed a broad portfolio of standards to support all aspects of communication and quantification of printer, MFP and copier performance. This was done with the support and participation of a broad range of industry partners. SC28 continues to pursue the development of new standards and update existing standards in support of the office equipment industry. A relatively new area of standards development has been in the area of the environment. There are now several regional certifications that have either been updated or newly-created to communicate a product’s alignment with the goals of sustainability and a green society. Unfortunately, increased international interest has resulted in a patchwork of regional standards that are not harmonized in their test methods or criteria. Hopefully future, harmonization efforts will reduce the costs and efforts to communicate a product’s environmental attributes and reduce confusion in the marketplace. In closing, the use of well-defined standards gives our industry the tools to design, build, test and communicate the true performance capabilities of our products to our customers. The use of standards allows us in industry to drive better predictability in product performance. These same standards also give our customers trust in a manufacturer’s claims and provide tools to help determine the best product for their needs.|Issue44



ENERGY STAR ENERGY STAR is a U.S. Environmental Protection Agency (EPA) voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Website:

EPEAT® EPEAT® is the definitive global registry for greener electronics. It’s an easy-to-use resource for purchasers, manufacturers, resellers and others wanting to find and promote environmentally preferable products. Website:

IEEE 1680.2 EPEAT Standard for Environmental Assessment of Imaging Equipment—This standard is also intended to provide a tool for government, institutional, corporate, and consumer purchasers to identify products that demonstrate environmental leadership. Website:

ISO/IEC 5.4 (2009) Geometric conditions for reflection density – defines the geometry of a densitometer. ISO 5-4:2009 specifies the geometric conditions for the definition of ISO 5 standard reflection density. Website:

ISO 2813/ASTM D523 Many industries have adopted the 20/60/85° geometries as specified in ISO2813/ ASTM D523, however consult the table below for more information on specific industries and their industrial standards.The standard gloss unit (GU) is used; this is traceable to standards held at BAM (Germany), NRC (Canada) or NPL (UK). Website:

ISO/IEC 19799:2007 ISO/IEC 19799:2007 defines methods and processes for measuring objective print quality attributes for the assessment of gloss non-uniformity on printed pages in reflection mode, and provides transforms, when applicable, that relate the objective results to subjective responses if appropriate. The gloss uniformity attributes included in ISO/IEC 19799:2007 are differential gloss, gloss uniformity within a page, and gloss consistency within a run. Website:

ISO 9001 - Quality Management ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. Website:

ISO/IEC 10561 This standard is NOT suitable for evaluation of page printers (i.e. laser printers) as is clearly stated in the summary on the ISO 10561 website. Rather, it is relevant to class 1 and class 2 printer types (e.g., dot matrix, daisy wheel, ink jet, thermal transfer printers) and to all configurations (e.g. tractor feed, cut sheet feed, 80-column and over 132-column print width, etc.). It is not the most suitable for comparing performance of other classes of printing devices, such as high-speed page-oriented printers or color printers. Website:

ISO 14001 – Environmental Management The ISO 14000 family addresses various aspects of environmental management. It provides practical tools for companies and organizations looking to identify and control their environmental impact and constantly improve their environmental performance Website:

ISO/IEC 19752 Method for the determination of toner cartridge yield for monochromatic electrophotographic printers and multi-function devices that contain printer components Website:

ISO/IEC 19798 ISO/IEC 19798:2007 defines a method for testing and calculation of average yield measured in the number of standard pages for a colour toner cartridge and specific printer printing in a semi-continuous mode under a defined set of conditions. Website:

ISO/IEC 24711 ISO/IEC 24711:2007 defines a method for testing and calculation of average yield measured in the number of standard pages for a colour inkjet cartridge and a specific printer printing in a semi-continuous mode under a defined set of conditions. Website:

ISO/IEC 24712 ISO/IEC 24712:2007 provides a set of test pages in a common file format that would be used in the testing of consumable yield. The procedure for using these pages is detailed in ISO/IEC 19798 and ISO/IEC 24711. Website:

ISO/IEC 24734 Method for measuring digital printing productivity—ISO/IEC 24734:2009 provides a method for measuring the productivity of digital printing devices with various office applications and print job characteristics. Website:|Issue44



ISO/IEC 24735 ISO/IEC 24735:2012 specifies a method for measuring the "productivity" of digital copying devices and multifunctional devices with various copying modes. It is applicable to digital copying devices and multifunctional devices equipped with automatic document feeder and collating function. Website:

ISO/IEC 28360 ISO/IEC 28360:2012 specifies methods to determine chemical emission rates of analyte from information and communication technology (ICT) and consumer electronics (CE) equipment during intended operation in an Emission Test Chamber (ETC). Website:

ISO/IEC 29102 ISO/IEC 29102:2011 provides a method to determine the ink cartridge photo yield of ink-containing cartridges (i.e. integrated ink cartridges and ink cartridges without integrated print heads) for colour photo printing with colour inkjet printers and multi-function devices that contain inkjet printer components. Website:

ISO/IEC 29103 Test pages for the measurement of color photo yield ISO/IEC 29103:2011 defines a set of test images in a common file format, JPEG, that are used in the testing of cartridge yield for printing of photographs. Website:

ISO/IEC 29142 Parts 1-3 Cartridge Characterization Part 1: General: terms, symbols, notations and cartridge characterization framework Part 2: Cartridge characterization data reporting Part 3 – Environment Website:;;

NF-Norme French version of Ecolabel, similar to Blue Angel/Nordic Swan but already includes complicated section on nano-particulates despite universal recognition that the science is not yet proven.

Nordic Ecolabelling Commonly known as Nordic Swan, the Nordic Ecolabel is established and internationally well-known. A recent Nordic market survey showed that in the Nordic countries 94 percent recognized this trademark as an Ecolabel. It is a Nordic Ecolabel similar to Blue Angel and with wide recognition in Europe. Website:

RAL UZ-55 Blue Angel for remanufactured printer cartridges, was based on UZ-122 so should be updated as a result of UZ-171. Website:

RAL UZ-171 Blue angel for office equipment with printing function, German eco-label with world-wide recognition, replaced uz-122 earlier this year. Website:

STMC STMC stands for the Standardized Test Methods Committee. This global committee formed to find and promote standardized test methods for the printer cartridge industry. The test methods are used to evaluate toner printer cartridge performance. Standardized test methods make it possible to evaluate a cartridge anywhere and come up with the same test results no matter who tests it. Standardized tests do not specify how a cartridge must perform; they only measure it. Website:

UL 2785 Standard for Sustainability for Printing Cartridges – An environmental certification similar to CD-39—This Standard covers all monochrome and colour toner cartridges. Website:

This Directory, compiled by the staff of Recycling Times magazine, represents the best inform information currently available to us regarding industry standards. We plan to review and update this t list on an annual basis. Your comments, additions, deletions and suggestions are most welcome as tthey will enable us to update and certify the information presented.


We’ll W ’ll publish bli h th the di directory of Blade Manufacturers in next month’s edition of Recycling Times magazine. If you want to be in the list, please send your company profile details to Ms. Violien Wu at

DIRECTORY PUBLISHING PLAN Dec 2013 Jan 2014 Feb 2014 Mar 2014 Apr 2014 May 2014

Manufacturers of Blades Manufacturers of Smart Chips Manufacturers of Ink Jet Inks Empty Cartridges Collectors and Brokers Manufacturers of Primary Charge Rollers Manufacturers of Developer Materials


Jun 2014 Jul 2014 Aug 2014 Sep 2014 Oct 2014 Nov 2014

Manufacturers of Dye & Pigment Dispersions Trade Associations Print Testing Labs Manufacturers of Dry Toners Manufacturers of OPC Drum Industry Standards




MAP FOR 2014 Art Diamond & Phyllis Gurgevich, Consulting Editors for Recycling Times




ISC's Allen Westerfield's keynote sets the tone for the day Many of the 211 participants add to the debates

and biotoners, which offer environmental sustainability by employing renewable materials. He also stressed that color toners in the aftermarket are highly desirable for the thicker profit margins they afford.

Chuck Sharp outlines other inkjet ink opportunities

The tone for the Zhuhai Conference— and what could well become the environment for the global printing consumables industry for 2014—was set early in the day with Hewlett-Packard’s (HP) Elizabeth Porter and Matthew Barkley jointly revealing HP’s policy on LaserJet™ chips and how remanufacturers need to avoid misrepresentation of an installed aftermarket cartridge. Most important, HP’s presentation was of signal importance as it formally acknowledged the existence of aftermarket cartridges. Porter and Barkley instructed rechargers on the appropriate and acceptable manner to program these chips so that HP printer firmware does not display the brand infringing “Genuine HP installed,” when an aftermarket cartridge is inserted into the printer. Barkley went so far as to identify Static Control Components as a “company that has made a concerted effort to comply by providing accurate messaging.” The Zhuhai Conference@2103—with a record attendance of 211 delegates— was chaired by Recycling Times’ Phyllis Gurgevich, the former publisher of Recharger Magazine. Prior to the HP presentation, keynoter Allen Westerfield, President of the Imaging Supplies Coalition (ISC), observed Intellectual Property Rights (IPR) violation is a major problem that “threatens the entire imaging supplies industry.” Counterfeit products, he said, account for some 5% to 7% of

sales revenues, or some US$3.5 billion per year worldwide. This is up threefold over the past 22 years, and growing! Opportunities & Threats Threats and opportunities were evident in many presentations. By means of a big screen, live-video hookup, Ivan Rosales and Sanjeev Mahajan reported on the Latin American Region (LAR) and Indian markets respectively. Later Dr. Stanislav Malinskiy ranked the Russian Federation high on the list of growth markets, along with the LAR. Charles Sharp, Founding CEO of Digital Image Technology, spoke about opportunities for growth in the companion field of digital inkjet printing, focusing mainly on wide format applications. Sharp believes there are opportunities for cartridge remanufacturers to expand into this sector starting with A3size enabled printers and making use of their knowledge and experience in imaging and ink jet printing. In another live-video hookup, Andrew Carroll of InfoTrends talked of the 25-26 million liters of ink per year being consumed globally in developed and developing nations. He projected strong growth among developing nations, for the years 2011 through 2016, while developed countries will continue to see a continuing market decline. Dr. Xiao Guilin, Chief Engineer with Hubei Dinglong Chemical Corp., focused his presentation on the trends toward polyester toners for their thermal stability,

Legal Issues Debated German patent attorney, Dr. Katja Dauster distinguished between compatible, clone, and counterfeit cartridges. She said the 28 EU countries are trying to harmonize the definition of Unfair Competition by providing that, “UC causes unfair deception of the purchase, or regarding origin, or unreasonably exploits or impairs the assessment of the replicated goods or services.” U.S. patent attorney Ed O’Connor reviewed the origin of the doctrine of permissible repair in the case of HP vs. Repeat-O-Type, a case he argued circa 1990 where he distinguished between permissible repair and illegal reconstruction. He also discussed the unfortunate Jazz Photo decision which left hanging the issue of patent exhaustion on first sale of a U.S. patented product in a foreign country. Presumably, a recent decision in the Kirtsaeng vs. Wiley copyright case paves the way for patent exhaustion, regardless of country of first sale, to become the rule of law—a matter pending in the courts which could be settled in 2014. Two additional IP lawyers Steve Adkins (Allen & Overy, USA) and Helen Duan (Innopat, China) joined Dauster and O’Connor along with Andrew Gardner (Lexmark), Christian Wernhart (ETIRA, Europe) and José Bustamante (Consumibles Magazine, Spain) to debate the naming and proper identification of what constitutes a clone, new build or remanufactured cartridge. The key advice offered was not to confuse the names with the actions: it is the actions that make the product illegal, and the courts that decide the actions. ■|Issue44



FRONT UP YET AGAIN Art Diamond & Phyllis Gurgevich, Consulting Editors for Recycling Times



On a misty, rainy Thursday morning, a record-breaking crowd arrived by bus, van and private automobile to the 7th Annual RemaxAsia Expo, at the huge Zhuhai Airshow Centre, to once again break all previous registration totals. This imaging industry event drew 11,232 visitors from more than 80 countries worldwide to visit 432 exhibits. Located in the heart of Zhuhai, at least 8 remanufacturing companies offered factory tours as part of the unique Remax Asia Expo experience. Ninestar showcased its new facility by hosting a forum, tour and an annual dinner party built around their powerful “Hello Future” theme. Print-Rite welcomed visitors to a Breakfast Forum featuring CEO Arnald Ho, U.S. attorney Steven Adkins, market analyst Charles Brewer, and UK attorney Simon Raynor. Education sessions were offered every day throughout the 3 day trade show, covering topics as diverse as chemical composition, manufacturing process, market opportunities and intellectual property rights. The focus on IPRs dominated this year’s expo. Respecting, rewarding and honoring the inventive achievements of others on a global basis is the only way to rid the world of clones, compatibles and counterfeit products, thereby preserving the position legitimate aftermarket Players have earned in the imaging industry. It’s a 3-D World Hall 2 of the Remax Asia Expo was dedicated to 3-D printing equipment, digital press, commercial printing and applications and materials. These exhibits attracted many visitors from the larger

Hall 1 who came to be updated on the opportunities this new application might bring to their business operations. Many exhibitors in the remanufacturing exhibits in Hall 1 offered training and demonstrations in their booths. The Future Graphics training area was full of customers being educated on techniques, the overall technology and the importance of respecting intellectual property rights. “Overall I think this show is very impressive—a lot of people,” said Dick Yu, General Manager of Future Graphics in China. “3-D printers are an exciting application offering unique opportunities— a major trend we are seriously looking into.” Bob Schmidt, Director of Marketing for Static Control (SCC), said 3-D technology helped to create and decorate their exhibit booth, which dominated the entrance to the main hall. “At Static Control we are using 3-D printing technology not only to assist in our design and development of cartridge components, but also in marketing and trade shows to help our sales and marketing staff move SCC products through our distribution channels.” Schmidt said 3-D printing enabled them to enlarge their Zero Twist™ patented OPC drum gear coupling so customers could see how SCC has avoided infringing OEM patents. Why Exhibit? We asked a number of exhibitors why they attend this show. IPM sales representatives Sema Acikgoz and Yasemin Havva Sevim declared, “It’s our first time at this show and we like it. People are genuinely interested in the


products we are offering. We see them as serious buyers.” Many asked about the copier toners their company produces in Istanbul, Turkey, which are suitable for use in Canon and Kyocera printers. Fendy Meng, Sales Director at InkBank, says InkBank not only sells ink jetinks in China, but exports products to many countries including India, Russia, Europe and the USA. “InkBank produces a wide variety of inkjet inks covering the entire range of printers and media, wide format, narrow format, water-based and solventbased inks, UV-curing inks, edible inks, MICR inks, sublimation dye inks and fluorescent inks. We see inkjet printing as a growth market offering many opportunities for cartridge remanufacturers.” According to Hubei Dinglong Chemical Co., Ltd.’s, General Manager, Shunquan Zhu, RemaxAsia Expo “serves as the most complete platform” for business and the exchange of information, including “respecting IPR as the most important issue in the industry.” Zhu added, “Dinglong’s research and development team, scientists and engineers are hard at work developing patented products that advance the entire imaging supplies industry.” Looking Ahead to 2014 RemaxAsia organizers have changed the venue for this show to the Zhuhai International Exhibition Center, a brand new exhibit hall conveniently located within a 10 minute drive from local hotels—promising to again create a new experience and great business opportunity for exhibitors and visitors alike. ■ Watch more:|Issue44



Diamond Dispersions Bags a £1.6 Million Contract Diamond Dispersions, an ink specialist based in Sheffield, England, announced it has won a two-year contract worth over GBP £1.6 million. The company said its South American customer—which excels in textile printing—will use Diamond’s dispersions in their ink products. Diamond Dispersions’ Director Peter Callahan explained, “We’ve spent the last few years building relationships with companies and individuals across South America. It’s a fast growing market and there is huge interest in textile printing.” Callahan believes the South American economy is increasing with more and

more companies moving from analog screen printing to digital inkjet. Read more: Watch more: ■

Flint Group Warns Ink Prices Will Rise According to a recent report by UKbased news website PrintWeek, giant ink maker Flint Group has warned that rising prices for raw materials will force prices to rise for printer h as consumables such inks. Jan Paul van der Velde, Seniorr Vice President off Procurement at Flint Group, said, "Certain raw materials

prices are increasing fast. Different cost drivers are having different effects in different market segments." Oil prices not only hit inks but services such as packaging and logistics as wel well, van der Velde said. Gum rosin prices in China began to escal escalate dramatically from July, with a 40% hike impacting pigments and F Flint's hydrocarbon/phenolicsbased in ink portfolio consisting of heatset, ccoldset, sheetfed and gravure inks. Rea Read more: ■

IDC Sees Growth in Worldwide Production Printers Shipments for 2Q2013 According to IDC’s Worldwide Quarterly Production Printer Tracker, the worldwide shipments of production printers (including MFPs) in 2Q2013 increased 15% YoY to 13,000 units. But the report saw a 4% decrease in shipment value, YoY, shrinking to a value somewhat north of US$500 million. Xerox, Canon, Konica Minolta and Ricoh dominated the market. In terms of shipment volume, Xerox leads and accounts for a 25% share, followed by Canon, Konica Minolta and Ricoh, with shares of 24.4%, 21.4% and 16.6%, respectively. Xerox, Canon, Konica Minolta and Ricoh are also the top 4 vendors in terms of shipment value, with

market shares of 30.8%, 20.2%, 16.7% and 12.5%, respectively. "2013 will be a growth year for the digital production market” said Amy Machado, Senior Research Analyst, Hardcopy Peripheral Solutions at IDC. Watch more: ■|Issue44

OEM NEWS Fuji Xerox to Expand in South East Asia

Fuji Xerox announced it would continue to expand in the South East Asian market, including Thailand, Myanmar, Vietnam, Laos and Cambodia. The company's overall share of the

market for printers and other documentrelated products both in the region accounted for 28% last year, and the company is expecting to hit 30% of that this year. According to Fuji Xerox, "Thailand is at the centre of our regional initiative, which may affect other markets. Its market growth is one of the highest, at 17% last year. " Fuji Xerox noted it is now interested in expanding its business in Laos, Cambodia and Vietnam as well. Read more: ■

Kyocera to Open New Inkjet Printhead Center

Kyocera announced plans to open a new inkjet printhead design center at the company’s European headquarters in

Germany. The company noted the new center will offer technical support in the optimization of customers’ printing systems with Kyocera printheads. Also, the center will be available for customers to test and evaluate print quality under different conditions. Kyocera said it not only has highly specialized staff, but also the capacity to develop new inkjet technology applications.” Read more: ■


HP Trumpets Printer Sales Increase in West Bengal

As reported by The Times of India, printer giant Hewlett-Packard's last fiscal year performance in West Bengal witnessed a 71% growth in the inkjet printer segment and 68% growth among laser printers, including MFPs. Recycling Times notes that this financial data supports our view that a dichotomy of growth trends exists in the office imaging industry with a steep rise in emerging markets, such as India, Indonesia, Russia and the Middle East, versus minimal expansion in mature markets, such as North America and Europe. Read more: ■|Issue44

OEM NEWS Epson to Drive Printing Innovation with New Technology Epson Global announced a new inkjet printing technology aimed at transforming the printing business. The company claims its PrecisionCore Chip—which provides speeds required for industrial and commercial printing—will be extended into Epson’s office printing product line as well. Epson claims the new chip can be expected as the only volume-produced

printing technology covering a wide range of inks and marking materials. The company claims PrecisionCore technology extends Epson's high-performance thinfilm piezo (TFP) print technology to deliver customers flexible industrial and business printing solutions with superior color, print quality, and output durability on the widest range of media. Read more: ■

HP Addresses Global Workforce Mobility With New Printers and Solutions

Along with the launch of secure mobile print solutions, HP announced it has released a range of new products, including single-function printers (SFPs), multifunction printers (MFPs), scanners and solutions, including HP 1200w Mobile

Print Accessory, HP JetDirect 2800w for FutureSmart Fleet, HP LaserJet Enterprise M800 series, etc. HP noted that 37% of the global workforce will be mobile by 2015 and it claims its “New Style of IT”—which helps address a generational evolution in enterprise Information Technology— contains business printing technologies enhancing productivity in a hybrid paperand-digital world.


HP Aims to Lead 3D Printer Market According to The Register, HP’s CEO Meg Whitman announced the company's plan to enter 3D printer market in the middle of 2014. She believes it is time to expand this certain area and noted it is working on offering 3D printing technology with faster print speed and lower cost. Whitman said HP aims to lead the 3D printer market, but she does not expect this business to grow strong in a short time. Whitman commented, “3D printing is in its infancy. It is a big opportunity and we are all over it. We will have something by the middle of next year." Read more: ■

Read more: ■|Issue44




Ivan Rosales <>

• According to Ivan Rosales, former President of the South American Recycled Consumables Industry Association, the Latin Americas market for remanufactured toner and ink cartridges, which always follows in the footsteps of the U.S. and European markets, is impacted by three competitive factors: infringing cartridges (on a large scale); unfair competition from cartridge refillers who produce counterfeits and sell them at a much lower price than that of remanufactured ones; and defamation of remanufacturing by OEM advertising. In spite of these frustrating

facts, said Rosales, “customers and users are beginning to turn to recycled cartridges due to the poor quality of clones and counterfeits." They still want to buy low-cost cartridges but also seek high quality. That is why they are looking at the remanufactured ones. Under gloomy economic conditions, consumers need to lower printing costs, which means recycled cartridges have great opportunities in the Latin American market.

Europe José Bustamante <>

• In a survey conducted by Consumibles e-Magazine among its readers, respondents were asked “What is the impact of compatible cartridges in your business?” 29% of them said it helped their company grow. One company representative says, “Economic crisis and customers who only care about price force you to sell compatible cartridges in your product portfolio if you don't want your sales decrease.” 68.5% respondents thought “It reduces benefits”. As one respondent put it, “Clones not only have a negative impact in the company's profitability, they also destroy jobs and erase our local economy.” Only 2.5% companies felt it had no impact on their business.

• German patent attorney Dr. Katja Dauster has provided a definition of a counterfeit cartridge according to the German Customs Office. That authority states, “Counterfeiters use the reputation of a trademark, which brand manufacturers have built up on the basis of the quality of their products, to fool consumers about the true origin and quality of the goods.” In addition, Dr. Dauster notes those trading in counterfeit cartridges in Germany face punishment of up to five years’ in jail.

ASIA • Ninestar celebrated the construction of its new industry park with a “Hello

Future” forum which reflected CEO Jackson Wang’s view we do not need to fear the future. He expressed confidence in the future of the print consumables aftermarket. A big testimony to that is the growth of Ninestar’s consumables sales which increased by 20% YoY last year and with growth continuing this year. Several speakers delivered presentations at the forum on the trends and opportunities of the printer and print consumables industry, as well as the development strategies of the company.|Issue44

Solutions Summit One-on-One Sand Sinclair, Editor-in-Chief, imageSource Magazine/ ITEX Expo Conference Director


The positive impact of a good conference event is something to cheer about in today’s economy. I’m traveling to the Solutions Summit in Palm Beach Gardens, Florida (USA) this week, an event sponsored by Questex Media and InfoTrends. This is a successful, intimate venue for C-level participants to engage in an invitationonly event that pairs VIPs from top office dealerships, and VARs and IT Resellers, with leading technology vendors, software providers, supplies vendors and wholesalers to discuss opportunities and strategies that will ultimately help build solutions and professional services, as well as address the evolving direction of the office industry. The event always kicks off with a wellattended golf tournament the day prior to the conference, followed by a hosted Welcome Reception and dinner. The ensuing two days are filled with a series of general session presentations, one-on-one meetings with VIP attendees and sponsors, and informative case studies presented in a board room format, providing exceptional networking opportunities. Lots of variety to keep your interest. In addition to the sponsors, the Solutions Summit agenda always features exceptional education from industry leaders, including Jon Reardon, Group Director, InfoTrends. The Summit strategically focuses on the competitive pressures that have made doing business in the office equipment market even more challenging. Without question, office equipment dealers have to think strategically today in order to maintain footing while understanding how to utilize new technologies in order to remain competitive. The office equipment and IT markets are continuing to blur while becoming more competitive. Many are seeing bigger opportunities in services, with keen focus on Managed Services as a way to gain new revenue, as well as other areas of expansion. I see the disruptive forces of new technologies growing, and the cloud and mobility which, along with new users and a yo-yo economy, are forging new pathways that today’s providers must consider in order to endure. Summits like this one help crystalize direction and transformation, and the networking and comfortable socializing at the beautiful, tropical PGA National Resort & Spa is a bonus indeed!



e-Waste Collection




Mike Bilotti Owner of Eriecycle

e-Waste recycling and remarketing has proven to be a profitable business. Examples of this can be seen from HP offering return programs on their own used printers, to wireless companies offering trade-in values for used smart phones. Most any business today can find an e-Waste company that will recycle all of its retired electronics for little to no cost, making it easy to recycle. The greatest challenge is the recovery of old electronics from individuals. Not all people know that they can recycle e-Waste, or care to make the effort to transport their e-Waste to a proper recycling company.

Kingdom of Saudi Arabia

Efren Tolipas Eito Process Engineer, Obeikan Printing and Folding Cartons

e-Waste recycling has become one of the fastest-moving industries in the world. If we do not do our due diligence in properly recycling e-Waste, the future of our environment will be at risk. We might not experience this in our lifetime, but to certain individuals, it's already here. Take the time to properly dispose of your electronics, and make the phone calls that give you the needed information on how to follow ethical practices. The majority of e-Waste recyclers hold the necessary certifications needed to properly dispose of electronics, so do your research and find one that works best for you.

InfoTrends tracks the market for digital printing equipment and print volume for an expanding group of countries and regions. Below we show our installed base estimate for the page printing /copying devices used in office environments. (We have excluded the production environment from the data.) The main message in Figure 1 should be no surprise. The U.S. and Western Europe (WE) are seeing slow declines in installed base as these two markets move to lesspaper office activitiesâ&#x20AC;&#x201D;which are impacted by managed print services, mobile document use, and cloud-based processes that tend to reduce the use of paper in an application specific way. The Asia Pacific and China (APAC) region has a larger installed base than the U.S. or Western Europe, and it is expected to continue to grow. Obviously, because APAC is a mixture of developed and developing economies, the growth is taking place in those emerging markets. Growth in Central and Eastern Europe (CEE) is relatively flat, but we believe it still has some growth potential as these economies follow behind trends for Western Europe by several years. The Latin American region (LAR) is tracking APAC growth rates, although at roughly one-quarter the installed base size. Figure 2 shows the installed base for

serial inkjet devices in the same regions and there are similarities but differences. Most notable is that the installed base in Asia is subdued for inkjet when compared with page printing technology. We expect that the reasons have to do with observed cost per page for inkjet, a lack of requirement for color, and a phenomenon that has persistently been noted in developing markets. There people tend to buy lower-end devices and drive them harder than in mature markets. For serial inkjet, however, the perception may be that the devices fail after far fewer pages than lasers; therefore, those devices may be perceived as not robust enough for the use that they are expected to receive. This would be especially true given that, in the developing economies, there would be less of a consumer market for printers. Printer use is mainly business-oriented where, at this time, serial inkjet tends to be viewed with skepticism in terms of robustness of the device as well as the cost of supplies. Taking Figures 1 and 2 together, the U.S. has a total installed base of about 125 million inkjets and 35 million page printing devices for roughly 150 million devices, orâ&#x20AC;&#x201D;based on a total population of 317 million peopleâ&#x20AC;&#x201D;a shade less than 1 device for every two people. Clearly, some people have no access to print and


Eddie Caldow Founder at GC Enterprises

e-Waste is a huge problem and much more needs to be done by government, media and business. European WEEE (Waste Electrical and Electronic Equipment) Directives have had limited impact. Consumers, who have the ultimate power to change the attitudes of manufacturers by supporting cleaner, greener products, also play a key role.

Figure 1: Global Office Installed Base Forecast


Figure 2: Global Serial Inkjet Installed Base Forecast




Barkha Mittal

NDS 2011 TO 2016 some people have access to multiple printers but, in the grand view, it is useful for comparison. Asia has an estimated installed base of about 55 million page devices and 90 million serial inkjets; for about the same total number of machines, 145 million. Compared with the overall population of about 4 billion people, a far smaller share of the total population appears to have access to print. On average, there is one device in APAC for every 27 people. It goes almost without saying that vast numbers of people likely have no access to print. Thatâ&#x20AC;&#x2122;s potentially good and bad. It shows a potential for long term print growth as the economies in the region continue to develop. Nevertheless, the risk is that print may be leap-frogged as cloud infrastructure and other less-print processes develop. Currently, APAC and LAR are growth areas for print. Figures 3 and 4 show total print volume from page printing devices and serial inkjet devices grouped roughly as developed and developing (emerging) markets. U.S. and Western Europe are grouped as developed and the other regions are grouped as a whole as developing though clearly there are some strongly developed country economies, such as Japan, grouped in with the developing markets. Therefore, it is a very rough view of the world.

The overall view is slowly declining total print volumes in developed markets and print volume growth in developing regions. There are differences within the print volume between the two regional groups. The developing regions show significantly greater reliance on black printing devices than the developed regions. Furthermore while output from B&W devices is declining in the developed regions, we see continuing growth in B&W printing for the regions grouped as developing. Both regions are seeing growth from color devices. Given the reliance on B&W in the developing regions, the overall average cost per page will be lower. While we have not yet finished our average pricing analysis for supplies in the developing market, we are aware of the additional factor in developing markets that further subdue the cost per page. The widespread and significantly greater reliance on remanufactured/ refilled cartridges as well as low price, newly-made compatibles and, unfortunately, some significant use of counterfeit supplies further reduces cost per page when compared with the developed regions. OEMs also frequently have differential pricing for supplies for different regions. Those factors would strongly suggest

Managing Director at Greenvolution Eco Services Pvt. Ltd.

e-Waste will always follow an upscale trend as far as the Indian market is concerned. Old models are depleting fast with the coming of new technologies. I think India is illequipped to handle this volume of e-Waste. People have the awareness but still they are not following this environmental mode of disposing them safely because there is no infrastructure to handle it. The Indian government has made it mandatory for companies to channel their e-Waste to authorized recyclers. However the government has not disclosed any action that can be taken if a company doesnâ&#x20AC;&#x2122;t follow suit. Disposing e-Waste needs to be easy for consumers, so government has to invest in establishing collection centers in markets, malls and shopping complexes.


Stewart Norton National Project Officer, Replas Recycled Plastic Products

The Australian government along with State Government and Industry has done many things to encourage e-Waste Recycling. The National Product Stewardship Program is a scheme devised to encourage consumers to drop off their unwanted e-Waste free of charge at selected collection points across Australia. The sad thing is that with the costs of labor in Australia the best we can do is disassemble then ship the various components off shore for processing in low cost labor economies. These components are, or should be, classified as hazardous waste and as such are controlled by the Basil Convention. Governments need to look more at investment in local recycling technology rather than in collection programs.


Linda McFarland Vice President Sales & Marketing (Eastern Region), IMS Electronics Recycling

e-Waste has a sustainable future in the business market segment with no additional help from legislation or any group. However, e-Waste does NOT have a sustainable future in the residential market due to the large amount of CRT TVs and monitors expected to continue coming into the waste and recycling stream for 10 or more years. Figure 3: Global Office Print Volume Forecast Copier, Printer, and MFP

See Art Diamond's comment on e-Waste on p55|Issue44



Figure 4: Global Total Print Volume Serial Inkjet Printers/MFPs

that emerging regions have a lower cost per page than the developed regions. Nevertheless, developing regions frequently rely on lower class devices and drive them harder than in the developed markets. Lower class devices generally have higher cost per page supplies but, all in all, we strongly suspect that the overall cost per page is lower in the developing markets. Therefore, looking again at Figures 2 and 3 and imagining that they represented sales value, while the slope of the trend would likely stay the same, we expect that the size of the market in the developing regions would be smaller relative to the developed regions. Figure 5 shows the final value of supplies at final point of sale in the U.S. and Western Europe. While they are in slow decline they remain very large for the foreseeable future. While we believe that the developing markets are growing in terms of value, they are subdued when

compared with prints for the reasons listed above. From the OEM point of view, OEMs see lower loyalty rates for OEM supplies in the developing markets. OEMs will not lessen their activities to protect their supplies markets in the U.S. and Western Europe, while (at the same time) they will likely be searching for other ways to offer value to the customer to persuade them to use more OEM supplies in the developing markets. Aftermarket suppliers will continue to press in both markets with remanufactured/refilled and newly made compatible products; however, they will need to be careful about IP laws in those countries where IP laws are enforced. The worldwide market for imaging supplies remains extremely competitive and will only get more competitive as its growth rate flattens. That becomes a zero sums game and the only way for a vendor to grow will be to claw back market share from other vendors.

Figure 5: U.S. and W.E. Total Marking Supplies at Final Point of Sale|Issue44




5 QUESTIONS It’s a Real Win-Win-Win Revialis provides real e-waste solutions for consumers, 100% revitalization for every used cartridge, and a clean source for remanufacturers.

When, where and why was REVIALIS birthed, and where are your customers? Revialis was formed in Nantes, in north-western France in December 2007. Then the treatment facility opened in March 2008 in Casablanca, Morocco. Most of our empties are collected in France but we also collect empties in Britain and Belgium. We have come to market with a new, innovative approach which provides real solutions for consumers as well as our remanufacturing partners. It’s a two-pronged approach where we provide an excellent solution for those needing to know their waste cartridges will be processed through a 100% revalorisation treatment program. Then, as a result of this good, clean collection program, we get quality empties which we can pass on to remanufacturers. Many of our remanufacturing partners rs have ISO14000 certifications and d require real ecological solutions ions and processes.

Are European g consumers becoming more responsible about recycling printer cartridge g e-waste? Is collecting empty cartridges rder? getting easier or harder? Yes, Europeans are becoming ming much more aware. And it’s much more common to be collecting ing all sorts of e-waste: televisions, ons, computers and mobile phones. nes. So awareness is high. But consumers umers are also becoming aware empty mpty cartridges are worth money.. We are having to fight this, because ause our service is a free, ecological service and we do not pay for the empties. es. Most are looking for a solution lution that meets their needs for other her kinds of office waste too: pens, paper, aper, etc. So, they are very willing to be a part of the kind of program that wee offer. We issue them a materials report rt after we have sorted their cartridges into what can be reused for remanufacturing, cturing, and

how many kilograms of plastics and metals went into recycling. When you provide that level of transparency and detailed information, you can get the empties quite easily.

You talk about a total ecological solution. So what do you do with those cartridges which cannot be reused? They are dismantled, and all the components are separated and re-generated as new raw materials. We can revitalize 100% of these through our various partners, or through a range of office products we have created ourselves.

How many empty cartridges are you collecting and where are your biggest remanufacturing customers? And how important is Asia? Our goal is to co collect 200,000 empty cartridges in Europe every mo month, plus a more in Morocco. Which means we w will collect more than 2 million during 2013. They go to remanufacturers in Europe and Africa. Asia is a huge market with big wide range of components, and demands for a w yes, we want to get into the Asian market.

Are clones a threat? W We have to train ourselves every day to look out for, and recognize clones and counterfeit cartridges. clon We ha have to be diligent because we must supply a reliable, quality mus empty to our remanufacturing em customers. Clones give the cu remanufacturing industry a bad re they are not environmentally image: the they can damage a printer, and friendly, th cannot be recycled because they are they canno illegal and rrecycling illegal cartridges is forbidden by the law. Moreover of course fo dismantling iis not possible as the material used are not kknown. We all need to fight are a sheer economic opportunity clones. They ar disaster for the remaining of the but a disas economic and ecological chains. econom

Quentin Auvray, Empties Sales and Purcha Purchasing Manager, Revialis qauvra

PEOPLE on the move, obituaries, special achievements

To Lead Further Transformation James V. Continenza has been elected as Chairman of Kodak’s Board of Directors. Continenza said he would like to providing leadership for the current focus of the packaging, graphic communications, and functional printing. Kodak’s CEO, Antonio M. Perez, remains as a member of the Board.

Managing Expert to Control MPS Mike Feldman—who spent 24 years as an HP vice president and general manager in the imaging and printing group’s Americas organization—has been appointed as corporate vice president and president of Large Enterprise Operations at Xerox where he will oversee growth opportunities for managed print services around the world.

From Services to Training Robert Young—who has 13 years in field services with MPS providers Auxilio Inc. and FloTech, and holds certifications with OEMs such as Hewlett Packard and Lexmark—has joined Metrofuser to manage the company’s Technical Training and Support Department and will also play an active role in the company’s special projects group.

Aftermarket Veteran Awarded LMI Solutions’s President Gary Willert— who acquired the company in 1997—has been selected as one of the Top 40 Most Influential People in the Imaging Industry. Since purchasing LMI, Gary has expanded the company to become a North American leader in the aftermarket consumables arena.

Woman CEO Continues Her Reign Xerox’s Chairman and CEO Ursula Burns— who is the first African-American woman CEO to head a Fortune 500 company— was once again listed in the Fortune's 50 Most Powerful Women in business. Burns has successfully transformed the printing company, making more than 50% of Xerox’s $22.4 billion revenue during 2012 in IT services.|Issue44



Mike Josiah Remanufacturing the HP LaserJet Pro 200 M251/276 Black and nd Color Toner Cartridges es First released in August ust 2012, the PRO 200 M251/M276 (131 Series) color laser printers are based on a 14ppm black, 14ppm color, 600 Dpi engine. The 131series of cartridges are d an all in one type cartridge that consists of the toner supply, drum, and waste chamber. These machines use an inline, or single pass system. It’s basically a rectangular shaped cartridge that comes with a toner seal and a snap-on drum cover across the bottom to protect the drum New machines ship

with starter cartridges rated for 700 pages so users will run out of toner fairly quickly. The PRO 200 M276 is a multifunction hi th i t copy, scan and d machine thatt can print, fax. The first page out black is under 18.5 seconds and color is under 19 seconds. So far there are just a few machines based on this engine. They are the LaserJet Pro 200 M251nw, MFP M276n, and MFP M276nw.Read detailed remanufacturing process on: ■


The cartridges used in these machines are the 131A/X series: CF210A (Black)

1,600 pages

CF210X (Black HY)

2,400 pages

$85.99 List*

CF211A (Cyan)

1,800 pages

$84.99 List*

$66.99 List*


Mike Josiah Remanufacturing the HP LaserJet Pro 200 M251/276 Black and Color Toner cartridges First released in August 2012, the PRO 200 M251/M276 (131 Series) color laser printers are based on a 14ppm black, 14ppm color, 600 Dpi engine. The 131series of cartridges are an all in one type cartridge that consists of the toner supply, drum, and waste chamber. These machines use an in-line, or single pass

system. It’s basically a rectangular shaped cartridge that comes with a toner seal and a snap-on drum cover across the bottom to protect the drum New machines ship with starter cartridges rated for 700 pages so users will run out of toner fairly quickly. The PRO 200 M276 is a multifunction

machine that can print, copy, scan and fax. The ſrst page out black is under 18.5 seconds and color is under 19 seconds. So far there are just a few machines based on this engine. They are the LaserJet Pro 200 M251nw, MFP M276n, and MFP M276nw.

The cartridges used in these machines are the 131A/X series:

CF213A (Magenta)

1,800 pages

CF212A (Yellow)

1,800 pages

$84.99 List*

CF210A (Black)

1,600 pages

$66.99 List*

CF210X (Black HY)

2,400 pages

$85.99 List*

CF211A (Cyan)

1,800 pages

$84.99 List*

CF213A (Magenta)

1,800 pages

$84.99 List*

CF212A (Yellow)

1,800 pages

$84.99 List*

Pricing current as of November 2012. With the new machines shipping with 700 page black and color starter cartridges, there is sure to be a fast growing demand for remanufactured cartridges!

HP Pro 200 Color Printing Theory Roller (PCR) places a uniform negative DC voltage on the OPC drum surface. The amount of the negative DC voltage placed on the drum is controlled by the printer’s intensity setting (See Figure 3). In the second stage, the laser beam is ſred onto a rotating mirror (called the scanner). As the mirror rotates, the beam

$84.99 List*

Pricing current as of November 2012. With the new machines shipping with 700 page black and color starter cartridges, there is sure to be a fast growing demand for remanufactured cartridges!

▲ Figure 2

The Color toner cartridge printing process happens in s series of stages or steps. For the purpose of this article, we will call them stages. Figure 2 shows the complete image formation process. In the ſrst stage, the Primary Charge

▲ Figure 4

▲ Figure 3

is reƀected into a set of focusing lenses. The beam then strikes the drums surface, reducing the negative charge and leaving a latent electrostatic image on the drum. The areas where the laser did not strike the|Issue43

LOOKING FOR STEP-BY-STEP GUIDES FOR CARTRIDGES? Mike Josiah's popular toner cartridge procedures will be available online late 2013 as a library of more than 400 cartridge models. This service will be provided exclusively to Recycling Times Media readers by UniNet Imaging:|Issue44



Art Diamond e-Waste: The Next Path to Prosperity? Despite its downside, the recovery, repair and reuse of e-waste has social, and environmental benefits to the players who trade in these products When the small refrigerator in my office began leaking I was faced with a dilemma. It cost under $100 when I purchased it at a local department store, brand new, 5 years ago. A skilled service technician is just a phone call away, but the standard fee for that person just to show up is a bit south of $100. What’s more, new parts, if needed, are extra. So what should I do? Call the service representative? Or, replace the unit with a new fridge at a cost about the same as what I paid for the leaky one I now have? That is, assuming the dealer will dispose of the old fridge at no charge. What becomes significant about my personal predicament is that it is being repeated in millions of homes and offices worldwide. It constitutes the pandemic we now call e-waste and encompasses cell phones, pagers, televisions, copiers, printers, computers, laptops, iPads, iPods, and every other small electronic device and electrical appliance known to mankind.

The good news is that the repair, recycle and re-use of this equipment is triggering a rise in new businesses, large and small, cottage and commercial. Along with each new venture and startup are the new jobs created—a welcome addition to the economy of any nation. It is a trend that screams opportunity. And it brings to mind the stampede to collect, refurbish and recharge ink and toner cartridges in the early 1990s. Indeed, e-waste collection, repair and resale— mostly to third world markets—is where the action is these days, and much of it is being done by cartridge rechargers. After all, it’s a business so similar to their current operations that it beckons established remanufacturers to reach out and diversify their operations by substituting e-waste for copiers and printers in their well worn playbooks. Another positive factor that makes dealing in e-waste attractive is the assurance of a more reasonable profit

margin than is currently available with monochrome cartridges. Of course, color toners and specialties, such as MICR (magnetic ink character recognition) toners, do offer much higher margins, but they require costly test equipment and supplies plus extensive training to field competent sales personnel and to properly test these high-tech toners. Electronic waste is largely viewed as scrap so that unlike the rising cost of spent cartridge “cores,” collectors and refurbishers pay little for their basic raw material. And when refurbished, the rewards are substantial, provided you can make the right connection with dealers overseas. On the negative side of e-waste handling is exposure to certain toxic substances, including heavy metals, noxious vapors and carcinogens, especially where e-waste circuit boards and soldered components are being incinerated. The list includes mercury, cadmium, lead, hexavalent chromium, cathode ray tube phosphors, etc. Protective clothing and proper ventilation are essential to avoid contamination and preserve the health of plant workers. Despite its downside, the recovery, repair and reuse of e-waste has social, and environmental benefits to the players who trade in these products. It certainly is a boon to the end-users who gain an opportunity to improve their communications, their education, and their awareness of world affairs. I’m thinking of Nigeria, for example, a yawning market, with 169 million people, many of whom are prospective buyers of a refurbished cell phone and other electronic devices. ■ See more industry views on p46 & 47 Art Diamond, a 58-year veteran of the imaging industry, is known globally as a consulting chemical engineer with 15 U.S. patents, author of the “Handbook of Imaging Materials,” CEO of Diamond Research Corporation, organizer of ImagExpo trade shows in the USA, Europe and Australia, and since 1984, the Santa Barbara Toner Seminar. <>|Issue44



Phyllis Gurgevich

My Word: Respect It is respect that can recapture and reinspire the inevitable dissatisfied customer. Our connected world has raised the expectation level of consumers who now demand more respect

Business trends come and go. Technology shifts and changes. But respect remains a constant guide, a beacon that should always light your path forward. It seems that tensions often run high as change continually envelops our industry. That is the perfect time to remember your core values and the importance of showing respect for others’ rights, be they companions or competitors. The sometimes frustrating changes at hand should not be met with hatred and fear. Those who seek to divide the industry use fear, uncertainty and doubt, the exact tactic our industry accuses OEMs of using to scare customers from using aftermarket supplies and consumables. If each and every industry member used respect to replace fear

as a basis for reaction, we could unite, learn, teach, and advance as a group. Each member would be well-served to seek information directly from an unimpeachable source. Let’s refrain from relying on hearsay and rumor, or those who don’t truly want to unite the entire industry. Firsthand information and open dialogue can and should displace fear, uncertainty and doubt. One important way our industry demonstrates respect is through quality. Delivering a quality product or service is the most reliable way to demonstrate respect to your customer. A satisfied customer will have no reason to change suppliers; yet a dissatisfied customer too often casts his or her displeasure upon the entire industry. It is respect that can recapture and

reinspire the inevitable dissatisfied customer. Our connected world has raised the expectation level of consumers who now demand more respect. They want to speak to a live person and have their problems or questions addressed immediately, whether it is replacing a cartridge, reviewing an invoice, or being granted a simple apology for a late delivery. Professional communication reflects your business manners and defines your company’s integrity. In the event a customer’s call cannot be readily answered or their request immediately handled, acknowledge the call or request within 24 hours and provide an estimated time when they can anticipate a full response. There will always be a need for legal respect. Honor the Intellectual Property of others, regardless of the owner. Recognizing IP is a first step in protecting the owners’ rights, creative efforts, investment and contribution to an industry’s progress. Legal respect also means obeying all the laws governing business. Respect should extend from and to all engaged in fair and legal business and trade. Yes, our business is changing rapidly. What business isn’t? The important point is that we should not allow fear to determine our way, but rather depend upon qualified information. Let these values and a healthy respect, guide you through the changes and the respect you show others will likely be reciprocated. ■ Phyllis Gurgevich, Consulting Editor of Recycling Times Magazine, has previously served the printing consumables industry for many years as publisher of Recharger Magazine and organizer of the World Expo. Gurgevich continues to be based in Las Vegas, Nevada USA.|Issue44



Steve Weedon

HP Fires A Warning Shot But In the Nicest Possible Way HP are careful to inform chip makers that the feature to alter value fields will remain on new printer releases so that non infringing products can be sold in the aftermarket. Which frankly is pretty decent of them THP took center stage at the preRemaxAsia seminar at the Holiday Inn hai, China to deliver a warning Hotel, Zhuhai, nufacturers and their to chip manufacturers customers. precedented move In an unprecedented he event to urge HP chose the urers around the remanufacturers world to usee aftermarket orrectly identify chips that correctly themselves to end users (see cover story on p26) lem is that The problem some chips made market by the aftermarket enable a displayed n message on the printer that says, “Genuine HP installed”. Clearly, if the cartridge installed is not an original OEM cartridge then the customer can be misled or deceived, HP’s trademark is infringed and that is tantamount to counterfeiting. HP takes the position the only reason chip makers allow their chips to display this message is because they choose to have the message displayed to more favorably position their products to their customers. The fact is, the trademark field that needs its values altered to display a

“non-HP Supply Installed” message, has not always been accessible. But at some point in the past HP chan changed this trademark field from “access “access” to “features” allowing chipm chipmakers the opportunity to alter tthe field and put in their own va values so they can display a no non-HP supply message. It seems the aftermarket did nnot pick up on the change oor simply ignored it and so HP has nudged the aftermarket in the righ right direction. Static Control na was named publ publicly by HP as one c chipmaker who is working to comply so that it does not continue to sell infring infringing chips. This issue broke surface a couple of months ago and most high quality chip makers I know have now already addressed the issue and have immediate availability of chips that send the correct message and do not infringe. By the end of 2013 all aftermarket cartridges sold must be compliant. Or, presumably, HP will seek legal action. In their published white paper HP are careful to inform chip makers that the feature to alter value fields

will remain on new printer releases so that non infringing products can be sold in the aftermarket. Which frankly is pretty decent of them. So how will this affect the aftermarket? Well, it shouldn’t. It doesn’t add cost to the chips, and there’s no loss of functionality. But it will put an end to counterfeit cartridge operations that rely on the “Genuine HP Installed” message to sell their clone as a genuine HP cartridge, if, all chipmakers comply. And maybe that is the prime target of this HP initiative. Aftermarket customers will also need to be told the message displayed will no longer read “Genuine HP Installed”, and many will not like that. Remanufacturers will reassess their supply partners and will want to buy and use compliant chips as soon as possible. They will handle their retail customers and explain the printer message. Since everyone is doing it at the same time the retailers will have little choice but to accept the situation. It seems no single chip maker either had the courage to change the message and go out alone to convert customers and make them compliant, or knew about the new “accessibility” offered by HP. Alternatively of course it could be they knew and decided to just carry on. Whatever the real story, HP’s action forces the issue into the open and now the industry has no choice but be compliant. The whole industry has been caught napping. Red faces all round. So it could be a fatal blow to those companies that use a new clone cartridge and sell it as a genuine HP cartridge. Good riddance to counterfeit cartridges. ■

For 40 years, Steve Weedon has been a senior manager at Nashua, Katun Corp, Kalle Infotec, Gestetner and Static Control. He started the Recycler Trade Magazine in 1992. He is a Brit, living in America, with a parts supply business based in Hong Kong. <>|Issue44

60 THE LISTS Research Which quality control measure do you consider to be most critical in your workplace?

Next Month’s Poll Question What opportunities do you expect to see in 2014?

Go online to

InBox Letters and blogs from readers Responses to HP's warning presentation (see p26)

Top 5 Multifunctional Inkjet Printer Manufacturers by Customer Satisfaction (Based on a 1,000-point scale)

According to J.D. Power’s 2013 Multi-Functional Inkjet Printer Satisfaction Report

1. Canon 805 2. Brother 801 3. Report Average 799

1. Every cartridge is made and post-tested according to well regimented quality systems for density, yield, grey-scale/color, backgrounding, weight etc; 22% 2. Every staff member is fully trained before they join the production line; 22% 3. Every component and empty cartridge being used or reused in remanufacturing is inspected and pre-tested; 17% 4. All packaging processes include post tests, labeling, secure protection of the cartridge, instructions and warranty information; 13% 5. Implementing and maintaining all the appropriate environment, management and production quality systems relevant to remanufacturing printer cartridges; 13% 6. The humidity, lighting, and air contamination levels in the production area are regularly monitored and adjusted. 13%

4. Hewlett Packard (HP) 799 5. Epson 794 (Source: ECHZewW/-2013-multi-functional-inkjet-printersatisfaction-report.htm)

Top 5 OEMs’ Inkjet Printer Unit Shipment Market Share in Australia and New Zealand for 2Q2013 According to IDC

1. HP 44% 2. Canon 26% 3. Epson 16% 4. Brother 13% 5. Others (including Dell and Lanier) 1% (Source: jsp?containerId=prNZ24337613)


• I think there is more to this than meets the eye. "Keep your friends close but your enemies closer" How much easier would it be for HP to sue the Aftermarket? If you knew what they did? Luke Goldberg, SVP MSE Global at Micro Solutions Enterprises • For the legitimate aftermarket and the OEMs there is alignment that has always existed and now, certain OEMS are starting to recognize that the interests of the legitimate aftermarket and OEMS are NOT mutually exclusive. For the legitimate aftermarket that lawfully repairs/ remanufactures OEM technology OEM success is a pre condition for our very existence. We need a thriving, innovative OEM or we don't have a source for cores, or a sustainable future. New mold makers, conversely don't need the OEMS to thrive and they deprive the OEM of their profits from consumable sales. We hope there is a new era of cooperation as evidenced by the activities of associations that are helping to build bridges and foster dialogue between the remanufacturing industry and OEMS. Fundamentally, we want the same things: fair competition, sustainable pricing practices, and consumer choice. Steven Giannetta, King at the King of Toner • Our message is a little bit more nuanced–that we urge remanufacturers around the world to use aftermarket chips that correctly identify themselves to end users. The issue is subtle but important because of one specific issue – we are not saying that fixed chips do not infringe. Fixed chips may infringe patents held by Canon or other parties. If remanufacturers use chips that provide accurate messaging they won’t have an issue with regards to brand and customer confusion. Matthew Barkley,IP & Brand Protection Program Manager, Printers & Supplies, Hewlett-Packard

DID YOU KNOW? Using recycled cartridges to make new cartridges (i.e., remanufactured cartridges) reduces carbon dioxide emissions by 89%. See pullout Directory (center pages) and “Standards: Why We Need Them”on p18 Issue44|


Recycling Times Magazine English Edition-Issue 44  

--White Paper Released: HP Urges Global After-Market to Comply --Standards: Why Do We Need Them? --Record Crowds Front Up Yet Again --World...

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