Contents Issue 22, May 2009 6 Cover Story 6
Organized Vs. Unorganized Refilling
10 Industry News
Deepak Jalihal General Manager
10 Densigraphix Launches Canon imageRUNNER C2880 New Color Compatible Cartridges, Densigraphix Launches New Brother Universal Toner Cartridge.
Wendy McRae Managing Editor
11 Katun Corporation Thanks Customers For Three Decades Of Loyalty As It Celebrates Its 30th Anniversary, Katun Corporation Introduces The Katun Performance Toner Kit For Use In Kyocera Mita Km 3050/4050/5050 Digital Copier/printers.
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13 Faroudja Offers Bulk Toner for the Dell 1320 C, Faroudja Toner has released a new drum for the Xerox Phaser 7750, Static Control Announces the Release of the New HP CP2025/ CM2320MFP Component System for Remanufacturing (CC530A CC533A), Static Control Ruling Kills Prebate-Remanufacturing Industry Wins, UniNet Absolute Color Toners and Smartchips For Samsung Clp 610/660. 14 UTec Manufacturing Site in Zhuhai, China Receives IECQ QC080000 Certification, AlphaChem Releases Bulking System for Epson, UniNet Smartchips For Xerox Phaser 3600, 3635, 7400, 3600, UniNet Components For Minolta Bizhub 40p. 15 Static Control Offers HP P4014/4015/4515 (CC364A / CC366X) system, ATTA TECH Ltd has released GP210/215/Ir3570/4570/ Hp4014 / 4015, heating element and fuser film sleeve, Future Graphics Imaging Corporation Releases Chip for Samsung SCX-4200. 17 Lasertech Celebrates 20 Years of Ongoing Success, Delacamp AG Names Carter as Technical Support Manager, Micro Solutions Enterprises Releases HP P4014 Jumbo Compatible 20 Katun Introduces New Katun Performance Toner For Use In Konica Minolta Bizhub 420/500-series Digital Copier/printers
21 Company Profile
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Re-feel Cartridge Store
26 Technical 26
Remanufacturing business, main driving forces.
33 The Lyra Report 33
Increasing OEM Inkjet Cartridge Prices
37 Trade Show News 37
ReIndia Expo 2009: Education, Networking and The Luckiest Man in India
41 Classified Advertising
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43 Advertiser Index & Association Contacts
From the GM's Desk â€Śâ€Ś. Unlike the United States or for that matter even Europe, the Indian refilling Industry takes a larger share of the aftermarket than the remanufacturing industry. However, the refilling industry is by and large unorganized. This has led to association of a poor image in the minds of Indian consumers particularly the corporate consumer. OEMs are quick to capitalize on this. The cover story this month looks at various aspects of organized and unorganized refilling. We look at three major market movers in the organized refilling sector and how they are changing the perception of the Indian consumer. The need of the hour is moving the unorganized segment to the next level. This can be achieved through proper training. Recharge India takes the first step in this direction by printing and publishing the Remanufacturing Instructions, in Hindi. We hope to bridge the gap by delivering the technical instructions in the language that many more people, particularly the people who actually do the remanufacturing will understand. We are sure that you will enjoy this issue. Sincerely Deepak M Jalihal General Manager
Organized Vs. Unorganized Refilling ------ By Deepak M Jalihal.
companies trying to cut cost by adopting superior-quality printer cartridge refilling vis-à-vis buying new ones. This has substantial savings for a large corporate house with multiple office set-up,” Naveen Rakhecha, CEO (South Asia), Cartridge World, told Business Standard. in an interview given to Virendra Singh Rawat / New Delhi/ Lucknow January 16, 2009
In June 2007, HP published a report “For distribution in Asia Pacific” where the definitions of organized and unorganized refilling were as follows: “Organized Refills” - Cartridges that are refilled at chain stores belonging to locally recognized brands.
“At present, the share of institutional refilling is about 20 per cent for our company. However, in the next six months, we hope this segment share will increase to 50 per cent,” he added.
“Unorganized Refills” - Cartridges that are refilled at stores that have no locally recognizable brand name.
Cartridge World is the only organized printer cartridge refilling and retail chain, but still accounts for a minuscule share of the Indian market, which is worth about Rs 3,000 crore and growing at a rate of 20-25 per cent annually.
By and large the definitions hold good for the purpose of this article and in my opinion HP has unwittingly offered a very clear solution to the problem that has been haunting the refilling industry in this country. The refilling industry in India has remained unorganized for a long time. But the equation is changing fast. The recent years have seen “chain stores” mushrooming all over the country.
Rakhecha was in town to launch the 46th Cartridge World store, which is branded as a one-stop shop for all printer related needs. “We plan to have about 250 stores pan India by the end of 2009-10.” He commented.
Three Brands are emerging strongly in the “chain store” scenario. 1. 2. 3.
Meanwhile, Cartridge World, with a group turnover of about $500 million and operations in 51 countries, is also aiming to earn carbon credits, since its refilling services globally help in environment conservation by recycling cartridges.
Cartridge World Abbee Fill Cartridge Refill Station Re-feel Cartridge Store
“The talks are on in the US, and we hope such a system will be in place in the next six months,” he said. Carbon credits can be traded in international carbon credit exchanges, adding to the profitability and goodwill of a firm.
The Australian company, which started operations in India in 2006, is now focusing on the institutional refilling market, a spin-off from its core business model of neighborhood stores.
Abbee Fill Cartridge Refill Station Abbee Fill Cartridge Refill Station, is a retail chain for Printer Cartridge industry is on a constant upward growth. The company is inaugurating its 1st retail store in Uttaranchal at Haldwani on 19th April 2009. Mr. Deep Bisht, Manager of M/s. Subh Var De Business Ventures, who has been appointed as Franchisee for Haldwani, told reporters that, “Abbee Fill”, would market imaging products like remanufactured Laser and Inkjet Cartridges, refilling the same along with Dot Matrix Ribbons and its refill packs. It will also sale OEM Cartridges and other allied products required for the IT industry. Inaugurating the Store, Mr. B. B. Somani, CEO of Abbee Fill told the reporters that, Abbee Fill is on the verge of opening 1 more store in Dehradun. Company is also at an advance stage of negotiations with 2 other stores in Uttaranchal. By the end of April 2009, this will take our total number of stores in Uttaranchal to 5. Out of these, 2 will be in Dehradun and one each in Haldwani, Rudrapur and Haridwar. Apart from Uttaranchal, Mr. Somani said that we have a plan of opening 1500 retail stores across India in the next 5 years. Presently, 95 stores are
“In recent months, we have been getting bulk enquiries from big Indian
already in various phases of completion, out of these 22 are in Maharashtra, 12 in Karnataka, 7 in Gujarat and Chattisgrah, 6 in Chennai, 5 each in Uttar Pradesh, Uttaranchal, Rajasthan and Madhya Pradesh, 3 each in Delhi, Jharkhand and Punjab, 2 each in Goa and Orrisa, and 1 each in Andhra Pradesh, West Bengal, Shillong, Tripura, Haryana, Himachal Pradesh, Bihar and Jammu.
The company claims refilling inkjet cartridges at their store will enable price saving of 75 per cent than buying an original equipment manufacturer (OEM) cartridge and 60 per cent for laser cartridges. Little wonder, the company has more than 50 corporate clients. “Refilling printer cartridges is a way, by which companies can cut their printing costs by at least 50-60 per cent. Typically, a large organization has a printing budget of around Rs 5-7 lakh per month. Around 40 per cent of our revenue is expected from the enterprise segment and the balance from the small office home office (SOHO) and retail customers,” Agarwal said.
Re-feel Cartridge Store Re-feel Cartridge Store, paving the way for a new age eco-friendly office environment, has made a mark of its own by contributing in its own little way towards saving the nature. Inkjet and laser cartridges are refilled at the stores using latest technology, keeping in mind the quality, cost and
The domestic market for printer cartridge refilling and re-manufacturing has been estimated at Rs 3,000 crore, growing at 30 per cent annually. The cartridge refilling segment in India is highly fragmented with almost 40,000 small refillers.
In the pipeline: Then there are players like Office Depot and Staples who are in the process of setting up operations. While Staples has already signed an MoU with Indian retailer Future Group to open shop-in-shops at their Big Bazaar and other outlets, Office Depot has entered a similar agreement with Reliance Retail. Both these companies specialize in sales of office equipments and aftermarket supplies, a large chunk of which consist of remanufactured cartridges and compatibles. However these chains will cater more to the remanufactured products than the refilled ones. But they will help in building the image of the aftermarket product all the same.
most importantly the environmental aspect. Consumers not only save up to 75per cent on their print cost but also help in saving nature by reducing e-waste and conserving natural resources.
The Printer vendors (OEMs) have exploited the unorganized status of the industry to the hilt, labeling the industry as counterfeit and lacking quality standards.
Present at over 55 locations, covering over 40 cities, Re-feel plans to open 250 stores by the end of 2010 in India. Re-feel Cartridge Stores offer professional refilling services of inkjet cartridges and remanufacturing of laser cartridges, thereby bridging the big demand supply gap between OEM cartridges and unorganized re-fillers. Apart from this, the store also offers wide range of compatible recycled inkjet and laser cartridges and other products like high quality specialty paper, printers, OEM Inkjet/laser cartridges, and office and computer stationery.
Indian Refilling Industry is at crossroads: India is currently the twelfth largest consumer market in the world. According to a study by McKinsey Global Institute, India is likely to join the premier league of the world's consumer markets by 2025, improving its position to the fifth. But this growth is not going to happen in smooth way. Any change always comes up with some friction, and Indian refill sector is and will be witnessing the same friction. Indian refill sector is still in its nascent form if we consider its full potential. While most of the developed market of US and Europe and also some SE Asian emerging market economies have reaped the benefits of this, India has not yet entered into advanced phase.
The company also plans to set up an online store for its venture. “Customers will be able to order for printer cartridges online. This will further help us to penetrate the market. While the online venture will come into shape; once the 100 stores start operation, we plan to start trials in some six months,” said Agarwal. Bennett, Coleman and Co Ltd (BCCL), publishers of 'The Times of India' and 'The Economic Times', have recently completed a private treaty deal with Re-feel Cartridge.
Tug of war: Organized Vs. Unorganized sector Future of refill sector in India is swerving - on one side organized refilling is marching into life of urban consumers, while on the other our own neighborhood 'refillers' are resisting fiercely with their existing strong foothold. India today is at the crossroads with regard to the refill sector. A shift between organized and unorganized refilling sector is evident,
As part of the deal, BCCL has invested around Rs 15 crore in the company. Re-feel Cartridge was floated in February 2007, but the first store was set up in August 2007.
happening in organized retail sectors, which is indeed fairly real situation. While the role of organized retail sector in growth of economy cannot be denied, but one thing is also of extreme importance that unorganized retail format is a support to a large chunk of population providing direct employment to over 50,000 individuals. So there is no way that government or anyone can discount these foundation stone of Indian economy. What needs to be done, however, is that this segment needs to be targeted for proper training and upgraded to the next level so that the quality standards of the industry improve in general.
which has led to a number of speculations on the fate of Indian refilling sector.
OEMs are gearing up. In a report published by Express Computer, although none of the OEMs that Express Computer spoke to agreed; that their revenues were affected by cartridge refilling, most OEM companies have already chalked out strategies to combat refillers. According to them the best way to tackle this problem is by educating the end-user and the reseller community. Almost every company is heavily advertising its products and educating customers about the negative points of refilling.
Role of government As in other countries, government policy can and should play an important role in modernizing the unorganized sector and improve its competitiveness. But question is what should be exact role of government. What should be mechanism to promote or protect one or other? Can government act only as a facilitator or enablers or both?
Rachna Datta, Manager, Product Marketing, Canon India says, “Availability of cartridges on Web sites, education of customers and loyalty programmes can affect the refilled and re-engineered ink cartridges market.” She adds, “Canon organises the Gyanyatra in which they educate the resellers and in turn the resellers educate the customers. Till now they have carried out 45 yatras in six months.”
In the said context, it is imperative to develop a strategic roadmap for unorganized sector to be able to survive, compete and keep the economy growing.
P Satyanarayana, Business Manager, Consumables, Epson says, “With refilled cartridges being used, chances of printer head getting jammed are high.” To discourage duplication of inks, Epson is coming out with new technologies like Durabrite ultra inks which cannot be easily copied.
Role of the Associations: More than the Government, it would be the primary function of the Associations to identify, collect and train the unorganized refillers, through a continuous, ongoing process of seminars, training sessions, road shows etc. Component manufacturers and suppliers are more than willing to assist the Associations to do this.
Satyanarayana believes that when customers go in for re-engineered ink cartridges they lose out on the opportunity of accessing the latest in ink technology from OEMs. Cartridges market.” She adds, “Canon organises the Gyanyatra in which they educate the resellers and in turn the resellers educate the customers. Till now they have carried out 45 yatras in six months.”
It's a huge opportunity for every one.
P Satyanarayana, Business Manager, Consumables, Epson says, “With refilled cartridges being used, chances of printer head getting jammed are high.” To discourage duplication of inks, Epson is coming out with new technologies like Durabrite ultra inks which cannot be easily copied.
Although ultimately, it's up to the customer, the recession is certainly helping the refilling industry. There was definitely a segment of the market that decided purely on price. This segment has always gone in for refills even when the quality was doubtful and will continue to do so. At the other end of the spectrum you have the large enterprises that will prefer to work with an OEM for end-to-end printing services. The battle for mindshare is in the middle where companies don't have the deep pockets of their large siblings and yet are wary of damaging equipment. That is where the refillers and remanufacturers will have to convince companies that their products are safe to use. And this is the huge segment (helped by the recession) that the organized sector can capture.
Satyanarayana believes that when customers go in for re-engineered ink cartridges they lose out on the opportunity of accessing the latest in ink technology from OEMs. According to him, customer awareness and reach will increase the sale of OEM cartridges. Epson also offers bundled silver coins or special trips along with the cartridges to attract the customers. To beat the refill providers at their own game, OEMs are now providing solutions like document management, which take care of the end-to-end requirements or lure customers with lucrative offers.
The Deadline for receiving Advertisements & Press releases is 20th of preceding month.
Refillers in India fall short in resources to compete with OEMs with regard to educating the end-users. Remanufacturing lacks the industry status in India and does not get the support from the dealer community which is not willing to spend enough time in educating or convincing customers on use of compatible or recycled cartridges.
Unorganized sector cannot be ignored. In fact that is the sector one should be wary of! In any newspaper or television channel, we find hordes of news about
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c 2009 Itone, Inc. All rights reserved. ITONE is registered trademark of Itone, Inc. All other brand or product names are registered trademarks of their respective companies.
Densigraphix Launches Canon imageRUNNER C2880 New Color Compatible Cartridges Montreal, Quebec (Canada), Densigraphix, announced the release of new compatible color cartridges for use in the Canon imageRUNNER C2550, C2880, C2880i, C3080, C3380, C3380i, C3480 (GPR23) series copiers. “These new compatible color toner cartridges are a great aftermarket solution for Canon dealers because the C2880 machine that uses these toners was released in November 2006 and is still in production. Moreover, the newest model, the 3480, was only introduced in April 2008, so the MIF will continue to increase for quite some time”, comments Dana J. Valley, Vice-President of Sales. Supplies for these units include four drum/developer units; estimated yield for the black unit is 70,000 prints while the color units are 60,000 prints. At this time there are no compatible or remanufactured drum/developer units available. The series ranges in speed of 26CPM color and 28CPM black for the 2880 and 30CPM color and 34CPM black for the 3480. The complete series are available as full featured MFPs including: Printer, Network Printer, Scanner, and Faxes, (Stand alone and internet, network) Stapler and saddle snitcher. All the machines also include Canons MEAP (Multifunctional Embedded Application Platform) development architecture which allows the ability to embed custom applications directly into the machines. Mitch Schwartz, Director R&D and Quality Assurance states, “All our cartridges are 100 per cent new-build, non-patent infringing products which carry the Densigraphix Product Warranty. Our tests results indicated excellent color rendition, print yields in excess of OEM and image density equal to OEM with zero background density. The color scale optical density was equal to OEM.”
commitment to offering high quality products at competitive prices. With a large inventory of replacement parts and supplies for the remanufacturing, service and supply sectors, Densigraphix is truly "Dedicated to Your Image." Contact: Densigraphix Media Contact: Joanne Basilieres E-mail: email@example.com Web: www.densi.com
Densigraphix Launches New Brother Universal Toner Cartridge Montreal, Quebec (Canada), Densigraphix announced the launch of a new cost effective Brother universal toner cartridge for the dealer market. John Brohman, President of Densigraphix states, “We are always looking for creative solutions to reduce costs for our dealers. With this new Brother universal toner cartridge, dealers are able to reduce their inventory by two SKUs, but more importantly, they can save up to 50per cent over the OEM equivalent product, which is a considerable cost savings.” “Through our extensive testing, the universal toner cartridge results have been very interesting”, says Mitch Schwartz, Quality Control and R&D Director. He points out that “This new Densigraphix product yields up to 20per cent more copies @ 5 per cent, which is a significant improvement over the OEM. Moreover, the Brother universal toner density result of 1.45 is equivalent to the OEM.” The new Brother universal toner cartridge, part number BRGT1016, replaces TN-460/560/570. It is in stock and ready to ship. About Densigraphix Founded in 1979, Densigraphix serves two distinct markets: the copier dealer who sells and services photocopiers, and the laser cartridge remanufacturer who recycles toner cartridges. Acting as a one-stop shop for both these markets, its overall compatible and OEM product offering includes toners, drums, fuser rollers as well as many other laser components. Conducting business in more than 35 countries, Densigraphix's many successes derive from its mission to deliver customer satisfaction and its commitment to offering high quality products at competitive prices.
As with all Densigraphix products, the Canon imageRUNNER C2880 new compatible color toner cartridges undergo stringent quality assurance testing to ensure that they meet or exceed OEM equivalent density, yield and consistency from batch to batch.
Contact: Densigraphix Media Contact: Joanne Basilieres E-mail: firstname.lastname@example.org Web: www.densi.com
About Densigraphix Founded in 1979, Densigraphix is a privately-held distribution company serving the copier dealer and the laser cartridge remanufacturer markets. The Company has five international facilities in Canada and the United States and conducts business in over 35 countries. Its 30-year success is driven by its mission to deliver customer satisfaction and a total
Katun Corporation Thanks Customers For Three Decades th Of Loyalty As It Celebrates Its 30 Anniversary
Katun Corporation Introduces The Katun Performance Toner Kit For Use In Kyocera Mita Km 3050/4050/5050 Digital Copier/printers
A Small Startup Three Decades Ago Is Now The Worldwide Leading Provider Of OEM-Equivalent Parts and Supplies for Office Equipment Minneapolis - Katun Corporation, the world's leading alternative supplier to the office equipment industry, is proud to mark the 30th anniversary of its founding under the theme “Earning Your Trust for Thirty Years,” company officials said . Katun was formed in 1979 to supply office equipment dealers with OEMequivalent parts and supplies at outstanding value. Now, 30 years later, it has become the world's largest and most trusted alternative supplier of toners, photoreceptors and parts for copiers, printers and multifunctional peripherals. From its beginnings with 15 employees at a small warehouse in Minnesota, the company now has close to 600 employees and numerous sales offices and distribution facilities around the world. Katun offers imaging supplies, photoreceptors, parts, and accessory products for virtually every major manufacturer of copiers, printers, MFPs and other imaging devices. In addition, Katun continues to operate its own state-of-the-art Research and Development facility, at which skilled technicians perform a wide range of diagnostic testing and detailed expert analysis to ensure that Katun products deliver consistent performance, reliability and OEM compatibility. “As we look back on our three decades of progress, we like to think that our business has succeeded because we stayed true to our mission, to help our customers succeed by providing quality products, excellent service and outstanding value,” said Carlyle Singer, president and CEO. “It's those valued relationships with loyal customers and strategic business partners that help define a company as a market leader, and we were able to reach a leadership position due to their support. We remain deeply appreciative of the continued trust and confidence at the foundation of those essential partnerships. As we start our fourth decade in a world that faces challenging economic times, we know that the core value that Katun provides customers - high quality, reliable products that provide significant cost savings - is more important than ever.” The 30-year milestone coincides with Katun's most recent expansion in the color, printer, and production print markets, including several significant launches of color toners for use in widely placed Canon, Konica Minolta and Ricoh machines. In conjunction with this anniversary, Katun will hold a number of related customer promotions during 2009. About Katun Corporation Headquartered in Minneapolis, Katun Corporation is the world's leading supplier of OEM-compatible imaging supplies, photoreceptors, fuser rollers, parts and other select products and services for the office equipment industry. With 30 years of expertise, the privately-held Katun now serves more than 18,000 customers in more than 150 countries. Contact : Katun Web: www.katun.com.
This Katun Performance toner kit provides the unique combination of OEM-equivalent performance and cost-competitive pricing resulting in value that neither the OEM nor other aftermarket companies can match. Minneapolis -- Katun Corporation, the world's leading alternative supplier to the office equipment industry, is proud to introduce a complete Katun Performance toner kit for use in Kyocera Mita KM 3050/4050/5050 digital copier/printers. Customers will enjoy significant cost savings vs. the OEM product, enabling them to increase their profitability without reducing quality or performance. Customers will receive excellent print quality from this new toner kit, including OEM-equivalent image density, yields, and fusing performance, and the 360º certified toner has been tested to ensure complete for ward and reverse compatibility with OEM toner. In addition, Katun's optimal cartridge design reduces the chance of toner leakage a problem that has affected some aftermarket toner kits for these machines. The Katun toner cartridge's dispensing mechanism also reduces the chance of unwanted toner spillage during the removal process. “In today's challenging economic times, taking the necessary steps to significantly reduce customers' supplies costs usually comes with a risk of low quality, increased service costs and lost customer relationships,” says Bob Moore, vice president of product development. “But only Katun provides customers with the savings they must have to reduce their costs, increase profitability and secure new business, without a dropoff in quality, performance or customer satisfaction.” As with all Katun products, this Katun Performance toner kit for use in Kyocera Mita KM 3050/4050/5050 DC/Ps may be ordered via the Katun Online Catalogue Katun's one-stop Internet resource that allows registered customers to locate and order thousands of Katun products while accessing real-time information about their orders and accounts. Customers can access the Katun Online Catalogue at www.katun.com. About Katun Corporation Headquartered in Minneapolis, Katun Corporation is the world's leading supplier of OEM-alternative imaging supplies, photoreceptors, fuser rollers, parts and other select products and services for the office equipment industry. With 30 years of industry expertise, the privatelyheld Katun now serves more than 18,000 customers in more than 150 countries.
Contact : Katun Web: www.katun.com.
Faroudja Offers Bulk Toner for the Dell 1320 C Faroudja Toner has released color toner in bags for the Dell 1320 C. 10 kilogram (22 pound) bags are sold for black, cyan, yellow and magenta, and can be purchased individually or in multiple quantities. “We've been selling the toner in bottles, but we're now pleased to offer it in bags.” explained president Phil Faroudja. “The bulk bags give you savings of 40 per cent.” The Dell 1320 C is fairly easy to recycle, and Faroudja also offers smartchips and an OPC drum. “We believe customers will be really pleased with the toner quality, which is glossy and very close to the OEM.” Faroudja Toner, in San Carlos, California, additionally supplies a wide range of bulk color toner ranging from HP to Okidata to Xerox. Contact Faroudja Toner Web: www.faroudjatoner.com.
Faroudja Toner has released a new drum for the Xerox Phaser 7750. “The Xerox Phaser 7750 OEM drum unit retails at more than $200 and so our drum presents a good opportunity for rechargers.” explained marketing director Tim Farrell. The Faroudja 7750 drum can be purchased individually or in large quantities. “We are trying to have as wide range of products as possible for each cartridge, so that our customers don't have to go to 3 different places to get what they need” added Farrell. Faroudja Toner also offers drums for many other color cartridges including HP, Minolta QMS and Okidata. Contact: Faroudja Toner Web: www.faroudjatoner.com.
Static Control Ruling Kills Prebate- Remanufacturing Industry Wins The Honorable Judge Gregory Van Tatenhove issued a 23 page order on March 31st, 2009 finding “that Lexmark's Prebate terms are not enforceable under patent law”… The Judge noted; “In its Motion to Reconsider, Static Control asserts that '(t)he patent exhaustion doctrine articulated in Quanta invalidates Lexmark's effort to create patent-based use restriction through its post sale Prebate terms, as well as Lexmark's attempt to enforce the Prebate terms under patent law against Static Control.' This Court Agrees.” Ed Swartz, CEO of Static Control, was pleased with the ruling. “Lexmark first sued us six years ago. I told our industry then that that suit was just the first round in the fight. Since then we have won every round. I am not going to let a large company use its economic might to keep us from doing what is right.” Skip London, General Counsel for Static Control said “Static Control has believed that Lexmark could not use their patents to prevent remanufacturing of prebate labeled toner cartridges since the beginning. After twelve years of debates, and six years of lawsuits, it is good to see that the Judge in Kentucky, as well as the United States Supreme Court agrees with our position. The United States Supreme Court considered related issues last summer in a case known as Quanta Computers v. LG Electronics. The court in Quanta ruled that when a company makes an authorized sale, then its patent rights in the sold product are exhausted, and cannot be asserted against anyone else who buys or uses that product. Similarly, the Judge in the Static Control case ruled that when Lexmark sells its prebate cartridges, it exhausts its patents, and cannot use those patent rights to prevent anyone from remanufacturing that cartridge. Headquartered in Sanford North Carolina, Static Control Components, Inc. is the world's largest manufacturer and distributor of parts and supplies supporting the laser toner and ink jet remanufacturing industries. Contact: Static Control Web: www.scceurope.co.uk or www.scc-inc.com
Static Control Announces the Release of the New HP CP2025/ CM2320MFP Component System for Remanufacturing (CC530A CC533A) Static Control has researched, developed and manufactured all the components that you need for these cartridges: OPC, toner, wiper blade, chip, seal, component parts, shipping protector and tools. OEM-like Print Quality and Page Yield
UniNet Absolute Color Toners and Smartchips For Samsung Clp 610/660 Los Angeles – UniNet announces the release of products for the use in the Samsung’s CLP610/660 business class color printers. The 600 series printer represents Samsung’s top of the line color printers. Rated at 21 ppm, (CLP-610) and 25 ppm (CLP-660) and resolutions of 2,400 x 600 dpi, these printers offer remanufacturers an easy color cartridge to add to their line of product offerings.
Static Control engineers co-developed this system with our toner and OPC suppliers to create a system with the best print quality available now. Including OEM-like page yield and quality print performance.
UniNet offers a complete line of toners and replacement Smartchips for both the low yield and high yield versions of these cartridges. Additional products are currently under development.
Contact: Static Control Web: www.scceurope.co.uk or www.scc-inc.com
Contact: UniNet Web: www.uninetimaging.com.
UTec Manufacturing Site in Zhuhai, China Receives IECQ QC080000 Certification
UniNet Smartchips For Xerox Phaser 3600, 3635, 7400, 3600
Macau — Union Technology International, a leading global supplier of compatible and remanufactured inkjet and laser cartridges, has had its manufacturing site in Zhuhai,China qualify as IECQ QC080000 certified for Hazardous Substance Process Management (HSPM) standards. It is one of the first printer cartridge manufacturers to receive this certification.
Los Angeles – The latest UniNet Smar tchip offerings under its Unichip brand powered by Summit Technologies include some of the newest monochrome and color printer models from a leader in printing, Xerox.
Utec is dedicated to supply printer supplies that are safe to use and environmentally friendly throughout their life cycles. UTec is a pioneer in implementing green quality and product safety management, commencing with its ISO14001 certification in 2000. All UTec products are RoHS-compliant and also satisfy the requirements under the EU REACH regulations as well as those under the U.S. Consumer Product Safety Improvement Act of 2008. UTec is equipped with the resources and expertise to support our customers in complying with the environmental and product safety regulations in their country and to supply products certified to other international standards like Nordic Swank and Blue Angel.
The Phaser 3600 is a 40 ppm monochrome printer with a duty cycle of 200,000 pages per month, retail priced at $549.00 USD. UniNet offers both the standard capacity (7,000) and high capacity (14,000) Smartchips. The Phaser 3635 MFP is a fully featured black and white multifunction engine rated at 35 ppm. It includes a color touch screen, 80 GB hard drive, two-sided printing and the ability print and scan throughout its flash drive port. UniNet Smartchips are offered for the standard capacity (5,000) and high capacity (10,000) version cartridges.
IECQ QC080000 certification, based on the EIA/ECCB Standard 954 Electrical and Electronic Components and Products Hazardous Substance Free Standard and Requirements, provides the framework for the comprehensive, systematic and transparent management and control of processes pursuant to Hazardous Substance Free (HSF) products and production processes. An organization that has been certified to QC080000 can demonstrate that it has established an effective management system to control and manage hazardous substances in order to comply with the requirements of EU RoHS, REACH and other product safety regulations.
Contact: UniNet Web: www.uninetimaging.com.
For details about UTec’s certifications on product safety, please visit the Product Safety section in our Web site www.union tec.com / prod_safe.asp.
UniNet Components For Minolta Bizhub 40p
On the other hand, the Phaser 7400 is a tabloid format color printer, capable of printing up to 12” x 18” documents. Print speed is 36 ppm and includes such high end features as Adobe Postscript and a 20 GB hard drive. UniNet Smartchips are offered in the high capacity version only (15,000 for black and 18,000 for the colors).
AlphaChem tested the system for about a year until it was successful. The bulking system maintains a principle of original cartridges. AlphaChem is now developing new bulking systems for Epson Stylus Pro 7900 and 9900.
Los Angeles – UniNet releases products for the Konica Minolta Bizhub 40P. This 45 ppm printer is targeted for high volume applications (up to 200,000 pages per month). It comes standard with 1200 x 1200 dpi resolution, auto –duplexing and Postscript / PCL emulations. It features an all-in-one toner cartridge design, w h i ch i s f a m i l i a r t o a l l remanufacturers. UniNet offers a complete line of components including toner, drum, wiper blade and Smartchips (19,000 pages).
AlphaChem has a variable product range for different inks and OPC drums, offering Inkmate and ALP Drum branded products.
Contact: UniNet Web: www.uninetimaging.com.
Contact: Union Technology International Int’l E-mail: email@example.com Web: www.union-tec.com
AlphaChem Releases Bulking System for Epson Maetan-dong, South Korea — AlphaChem Co Ltd., a leading manufacturer of digital printing inks, has released the bulking system for the Epson Stylus Pro 11880. This bulking system is a pioneer in the thirdparty industry, in addition to saving money through intelligent equipment.
Contact: AlphaChem Ph: +82-31-214-4428
Static Control Offers HP P4014/4015/4515 (CC364A/CC366X) System Static Control’s current product range offers THE only solution to aftermarket print quality issues with the HP P4014/4015 and 4515 system. “We believe that the new Odyssey toner when matched with our system of components provides an outstanding print performance that will be appreciated by our customers”, says Bill Swartz, President of Static Control. The toner will leave no questions unanswered in terms of performance. Customers using competitor systems have been frustrated with serious printing problems, like poor fusing or fuser offset. Static Control has the answer. Static Control’s Odyssey toner passes 100 per cent of the stringent quality control tests and delivers excellent printing results. System performance during a cartridge life cycle: System
Average ID/ Life
In addition Static Control has the chip, drum, wiper blade, seal, felts and foams available for component replacement as needed; every single product is in stock and ready to ship. Also samples can be requested now.
ATTA TECH Ltd has released GP210/215/ Ir3570 / 4570/ Hp4014 / 4015, heating element and fuser film sleeve. A strong R&D team and excellent producing –experience make us as the leader in this trade. When you use our HP4100/4200/4300 heating element,fuser film sleeve and ATTA grease, the long life of200,000 pages was not a dream for you. So ATTA is designated supplier for many fuser assembly manufacturers. Contact: Atta Tech Ltd E-mail firstname.lastname@example.org
Future Graphics Imaging Corporation Releases Chip for Samsung SCX-4200 Los Angeles — Future Graphics Imaging Corporation has released a compatible replacement chip for remanufactured Samsung SCX-4200 cartridges. Samsung, the world’s second largest engine manufacturer, released the sub-$200 SCX-4200 to replace the extremely popular SCX4100. The SCX-4200 is representative of a product introduced to a new area of the market that shows great growth potential: entry-level laserbased MFPs, which are ideally suited for the SOHO market. Along with OEM-like compatible toner from FGIC (test results reveal virtually identical results in density and background with slightly greater FGIC yield), the FGIC compatible replacement chip for Samsung SCX4200 can result in a quality aftermarket cartridge and great profits for the remanufacturer. The FGIC compatible chip and toner for Samsung SCX-4200 is in stock and ready to ship from convenient worldwide locations. Contact: Future Graphics Imaging Corporation E-mail: email@example.com Visit: www.fgimaging.com
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This new line of printers is the replacement for the workhorse HP 4200/4240/4250/4300/4350/ 4345MFP family. There will be tremendous cartridge volume in this new family for years to come; only Static Control offers an OEM-like system with quality print performance. Contact: Static Control Web: www.scceurope.co.uk or www.scc-inc.com.
Lasertech Celebrates 20 Years of Ongoing Success WARRINGTON, Great Britain — Lasertech UK Ltd. celebrated 20 years in the printer cartridge manufacturing business this past January with an awards dinner. Lasertech is one of the United Kingdom's largest manufacturers of compatible toner and inkjet cartridges and suppliers of office products, with a network approaching 100 franchise territories in the United Kingdom, Ireland and Spain. In 2008, the company experience a massive 72 percent increase sales of Lasertech brand printer cartridges.
business,” said Colin Watt, general manager, technical operations. “I am familiar with Richard's work in the past and we are extremely happy that the opportunity arose to bring him into our team. His professionalism and expertise will be a huge benefit to all our customers and to our major account customers in particular.” “In partnership with our colleagues at Mitsubishi Kagaku Imaging Corp we have established the leading position in supplying the major remanufacturers in Europe and beyond,” said Volker Kappius, COO of Delacamp AG. “We are sure that those customers will appreciate the added support that Richard will bring. In addition to his work with our major accounts I am certain that all of our customers, big and small, will benefit from the addition of another experienced technician to our team.” Delacamp, with its main office located in Hamburg, Germany, is a leading supplier of components and consumables to the remanufacturing industry as well as consumables, components and spare parts for copier machines worldwide. In order to provide superior service to its customers, Delacamp holds a large selection and inventory of matched quality components at competitive prices for immediate delivery. Delacamp is the exclusive distributor of MK Imaging and Kaleidochrome branded products in EMEA.
Justin Williams, Sales Director of Lasertech explains a couple of reason this has happened. “We sell millions of pounds of OEM products each year alongside our Lasertech Brand,” said Justin Williams, Lasertech sales director. “However, whilst OEMs like HP increased prices by up to 40 percent due to the strong gains of the Euro, Lasertech is not as much exposed to currency fluctuations. This coupled with our fantastic new product development; means our products are great value for businesses, some of our customers are saving over 80 percent in some cases. Our competitors cannot keep up with us.”
Contact: Delacamp Web: www.delacamp.com
Jason Williams founded the company in 1989 when he was 20. Today he still runs the company with his brother Justin. Lasertech has more than 60 employees at Lasertech's head office in Warrington where they have two factories manufacturing ink and toner cartridges and a recycling centre.
Micro Solutions Enterprises Releases HP P4014 Jumbo Compatible
Lasertech Cartridges are manufactured to full ISO standards re-using the outer plastic shell of empty cartridges returned as part of the Lasertech Recycling Programme. All internal components are replaced and the new cartridges are made to a similar high quality standard as manufacturers such as HP, Canon etc. All Lasertech cartridges come with a 12-month guarantee. Lasertech can offer their customer's Lasertech branded cartridges at a fraction of the cost due to manufacturing in the UK. Contact: Lasertech Web: www.lasertechgroup.com
Delacamp AG Names Carter as Technical Support Manager HAMBURG, Germany — Delacamp AG has appointed Richard Carter to the post of technical support manager. With a master's degree in business administration, Carter was employed for 17 years by a major supplier of inkjet and laser coding machines, where he gained considerable experience in customer technical support and quality systems. More recently, Carter has been employed by one of the world's largest laser cartridge remanufacturing companies as development manager. During more than six years in this role, Carter was responsible for the testing and selection of components and remanufacturing processes for laser cartridges, with particular responsibility for color products. Carter is based at Delacamp UK and his primary responsibility will be the support of the major account business and will assist in all aspects of new product development and technical support of all Delacamp customers. “For some time Delacamp have been looking for someone with the right qualifications and experience to support our fast-growing major account
VAN NUYS, Calif. — Micro Solutions Enterprises, an industry leader for quality compatibles, has released its HP P4014, 18,000-page yield Jumbo compatible cartridge. “With the HP P4014 LaserJet printer having print speeds of 45 pages per minute, consumers are likely to use the 10,000 page yield OEM model in less than four hours of continuous printing (based upon 5 percent coverage),” said Craig Faczan, marketing manager. “MSE's 64A Jumbo cartridge offers an amazing 80 percent more yield than the 64A OEM version and is also compatible in the P4015 and P4515 models making one high yield, 18,000-page yield product available for multiple models. It is the smart decision for both dealers and their end users.” MSE, an ISO 9001/ISO14001 certified company utilizing 24 patented and patent-pending technologies, manufactures a full line of high-quality compatible toner cartridges, MICR toner cartridges, inkjets and thermal transfer ribbons. MSE's manufacturing capacity exceeds 300,000 toners and 500,000 inkjet cartridges per month. The company owns and operates more than 260,000 square feet in California and Pennsylvania as well as additional distribution facilities in Canada, the Netherlands, Brazil and Israel. MSE offers full solutions for outsourcing, private labeling, private packaging, and blind drop shipping. The company also offers award-winning sales training, marketing materials and additional value-added services. Contact: MSE Ph: 818-407-7500 Web: www.mse.com
Katun Introduces New Katun Performance Toner For Use In Konica Minolta Bizhub 420/500-series Digital Copier/printers Katun expands already strong line of parts and supplies for use in Konica Minolta machines Minneapolis -- Katun Corporation, the world's leading alternative supplier to the office equipment industry, is proud to introduce Katun Per formance toner for use in Konica Minolt a bizhub 360/361/420/421/500/501 (420/500-series) digital copier/printers. “Our product offering for Konica Minolta dealers, which has always been robust, becomes even stronger with the introduction of this new Katun Performance toner,” says Joseph C. Wagner, Katun's vice president of marketing. “Last month's introduction of Katun Performance color toners for use in C300/C352 machines has been received extremely well by our customers, as has Katun's toner for use in Konica Minolta bizhub 600/750 machines, which was introduced last year. This new 420/500series toner provides many of the same outstanding benefits, including OEM-equivalent performance, terrific cost savings and outstanding overall value.” Designed and rigorously tested to provide OEM-equivalent image density, half-tone reproduction, background imaging, yields and fusing performance, this toner will meet dealers' and end-users' performance expectations. The cost savings versus the OEM toner leads to improved cost-per-copy and profitability on current machines, as well as increased competitiveness when bidding for new business. The introduction of this toner also completes Katun's suite of products for Konica Minolta bizhub 420/500-series machines. Katun now offers the toner, drum, drum cleaning blade, upper fuser roller and lower pressure roller as well as other key parts for these applications. Enjoy the convenience of ordering all the parts and supplies you need from one source, along with the confidence in knowing the all these products are forward and reverse compatible with each other and with the OEM parts and supplies. Katun Performance toners for use in Konica Minolta bizhub 420/500series DC/Ps may be ordered via the Katun Online Catalogue Katun's one-stop Internet resource that allows registered customers to locate and order thousands of Katun products while accessing real-time information about their orders and accounts. About Katun Corporation Headquartered in Minneapolis, Katun Corporation is the world's leading supplier of OEM-compatible imaging supplies, photoreceptors, fuser rollers, parts and other select products and services for the office equipment industry. With 30 years of expertise, the privately held Katun now serves more than 18,000 customers in more than 150 countries. Contact: Katun Web: www.katun.com.
Re-feel Cartridge Store Re-feel has been ranked amongst Top 30 emerging franchisors in India and also ranked amongst Top 100 business opportunities in India by The Franchising World Magazine, India's highest selling franchise magazine.
“Re-feel feel original” Re-feel Cartridge Store, paving the way for a new age eco-friendly office environment, has made a mark of its own by contributing in its own little way towards saving the nature. Inkjet and laser cartridges are refilled at the stores using latest technology, keeping in mind the quality, cost and most importantly the environmental aspect. Consumers not only save up to 75 per cent on their print cost but also help in saving nature by reducing e-waste and conserving natural resources.
“A general awareness is a must to bail the country out of the dreaded affect of e-waste be it in the form of a waste cartridge or a damaged cell phone”, said Alkesh. To battle the problem, Re-feel Cartridge Store, bears the promise of a green work place. Started by first generation entrepreneurs, Re-feel is the indigenous answer and a better alternative to what multinational companies does globally.
Present at over 55 locations, covering over 40 cities, Re-feel plans to open 250 stores by the end of 2010 in India. Re-feel Cartridge Stores offer professional refilling services of inkjet cartridges and remanufacturing of laser cartridges, thereby bridging the big demand supply gap between OEM cartridges and unorganized re-fillers. Apart from this, the store also offers wide range of compatible recycled inkjet and laser cartridges and other products like high quality specialty paper, printers, OEM Inkjet/laser cartridges, and office and computer stationery. Re-feel has a very strong franchisee profile consisting of MBAs, Engineers, Doctors, Chartered Accountants, businessmen, housewives, etc. The diverse background and experience of Franchise owners coupled with the expertise of Team Re-feel in cartridge refilling industry, has enabled the franchisees in providing outstanding services to its customers through out India. Re-feel Cartridge Stores are independently owned and operated by the franchisees.
Re-feel is a Printer cartridge refilling and recycling chain with its head Office at Kolkata, West Bengal.
Speaking about the store CEO, Alkesh Agarwal said, “At Re-feel we use cutting edge technology and state of the art equipments to ensure quality at par OEM. Our strong Franchise support system backed by a dedicated team of franchisees nationwide coupled with retail stores at premium locations, contribute by setting quality benchmark in an otherwise unorganized market.”
The company was started after extensive research of over 3 years in February 2007 and now has its presence over 55 locations across 40 cities. The company has planned a national roll out and always thrives to be Technically inspired, Economically sound and Environmentally safe.
At Re-feel stores, superior product quality comes with a 100 per cent money back guaranteed with excellent services. Each ink/toner cartridge is remanufactured under controlled atmosphere to maintain optimum quality output. Products are refilled/ remanufactured under the supervision of qualified technicians.
The domestic market for printer cartridge refilling and re-manufacturing has been estimated at Rs 3,000 crores, growing at 30 per cent annually. Sensing a great business opportunity, Bennett Coleman and Co Ltd (BCCL), publishers of 'The Times of India' and 'The Economic Times', have invested Rs 15 crores under a private treaty deal with Re-feel Cartridge Enginerring Pvt. Ltd. The emerging market for refilled cartridges is virtually an untapped territory in India while it has already crossed several milestones globally. Worldwide more and more consumers are taking up professionally refilled cartridges to be the smart alternatives for day to day printing needs. Since branded printers require cartridges of the same brand, customers are left with no choice but to purchase expensive originals or go for refilled ones,” said Alkesh Agarwal.
Alkesh Agarwal Alkesh Agarwal, a software hardware engineer MCCP, has worked as a partner in Nexuss Computers He was responsible for the overall business development of the company. With over 2500 clients, Nexuss is into AMC, hardware, software, networking and allied services. Alkesh thoroughly researched on the refilling industry for about 3 years. He went though rigorous training on this industry and decided to go ahead with it in Feb' 2007.
Samit Lakhotia Samit Lakhotia, an ICWA, has worked with Ispat Industries Ltd in Costing and Budgeting division. He has a very sound knowledge on the different MLM marketing plans and helped few companies in forming their marketing strategies and plans. Presently looking towards the overall business development of the company. He is responsible for appointing franchisees pan India for Re-feel. He is also responsible for identifying new business ideas and incorporating them in the current franchise system. Recently launched pre ink and self ink stamps pan India through existing franchisees.
When you set up a Re-feel franchise all the products that you may require are made available through the Re-feel store. The products nclude: l Inkjet Cartridge Refillin l Laser Cartridge Reconditioning l Re-manufactured Inkjet/Laser Cartridges l Compatible Inkjet/Laser Cartridges l OEM Inkjet/Laser Cartridges l High Quality Specialty Paper l Printer Consultancy l Pre Ink Office Stamps
Amit Barmecha Amit Barmecha, partner Nexuss Computers has been in the IT industry for the last 10 years. He was responsible for overall operations and administration of the company. Presently he is working as Admin head and is responsible for managing the administration activities and back end operations of Re feel.
Rajesh Agarwal Rajesh Agarwal, partner Nexuss Computers has been in the IT industry for the last 10 years. He is heading the service division of Nexuss Computers. Technically has a very sound knowledge of hardware and networking solutions. He has successfully provided the complete IT and networking solutions to NIIT, Hindustan Health Point, Lux hosiery, WB pollution Control Board, etc.
Vision Statement: The promoters share a strong vision to “Fill the market need for recycled cartridges and bring down the cost of consumer by refilling solutions and at the same time helping together with customer planet in saving planet.”
Mission statement: To b e c o m e t h e f i r s t P r o f e s s i o n a l a n d t h e l a r g e s t Remanufacturer/Refiller, with its presence across the country. And to be known as the technically most advanced company in the business.
Re-feel store franchise is a one stop store for Printer Consumable needs:
Deepak Bothra an Entrepreneur says: “I started my first Re-feel store in Oct ' 2007 in Kolkata and made an operational profit in the very first month itself. I immediately finalised and started the second store in Dec '07. I have finalised two more stores in Kolkata, my customer base is increasing and I am getting repeat business. Thanks to Team Re-feel.” Ankit Agarwal shares: “When I first heard of this concept, I was working with Berger Paints in Jaipur. I found it very exciting and foreseeing a tremendous growth potential in the refilling industry, I
left my job and started my own franchised outlet in Guwahati in January' 2008. I received tremendous support from Team Re-feel and I am proud to be a part of it.” Ritesh Maheshwari who is an MBA says “Even though I started the first Re-feel store in India but never felt like I am joining hands with guys who are new to the industry. The ongoing back end support and an exhaustive training given to me, enabled me to achieve operational break within first month of my operation. Great concept!”
Strengths: The company feels that it's strength lies in: Usage of Latest Automated Equipments, implementation of International refilling techniques Trained manpower at par International standards and Use of specific technology for each Cartridge
Commitment and Vision: Complete business model training is imparted to our franchisee for 10 days on refilling industry covering technical, marketing, administration, accounts, etc. Once we finalize the deal, we will help franchisee at every step duplicating our Successful business model. The training is again ably supported by all the manuals. Pre-operational manuals Startup Manual will guide through the initial store implementation process. Interior manual designed specifically as per the lay out of each individual store. We provide complete Operational Manuals, which include Technical Manuals, Inkjet Manual Laser toner Manual, Marketing Manual, Administration Manual, Accounts Manual, Reception Manual and much more…. In fact we do a lot of hand holding till the store is successfully set-up. Contact Details: Re-feel Cartridge Engineering Private Limited Registered Office : 113/1, Lake Town, Block, A, Kolkata 700 089 Phone : +91-33-4008 4007, Fax : +91-33-4005 5305 Helpline : +91-9331 64 64 64 / 9330 23 23 24 Email : firstname.lastname@example.org, Website : www.re-feel.in
Easy-to-Remanufacture Cartridges by UniNet Imaging Technical Staff This article is the first in a series on easy-to-remanufacture color and monochrome cartridges. These cartridges represent the best profit opportunities currently available in our industry. This is remanufacturing at its easiest, training is minimal, no test machines are needed, and in all cases, only a brief amount of time is required.
Okidata C9000 Series
Ricoh Cl-3500 (Type 165)
The Okidata C9300 series toner cartridges are rated for 15,000 pages at 5 percent coverage. They are compatible with the C9000, 9100, 9200, 9300 and C9500 machines.
The Type 165 cartridges are rated for 7,000 pages black and 6,000 pages color at 5 percent coverage. The OEM numbers are 402552 black, 402553 cyan, 402553 magenta, and 402555 yellow.
There is no chip in the cartridge.
There is no chip in this cartridge.
1. Remove the toner fill plug and clean out all remaining toner.
1. Remove the fill plug.
2. Make sure the toner port is closed, and fill with the appropriate color toner.
2. Open the toner port and vacuum the cartridge clean. 3. Close the port and fill with Cl-3500 toner.
3. Replace the fill plug.
4. Replace the fill plug.
Kyocera TK-112 The Kyocera TK-112 series toner cartridges are used in the FS-720, 820, and the 1016. They are rated for 6,000 pages at 5 percent coverage. There are also the TK-112E and TK-110 cartridges sold in Europe. (3,000 and 6,000 pages respectively). There is no chip in the cartridge. 1. Locate the toner fill plug. 2. Remove the fill plug. Clean out all the remaining toner. Note: Make sure the toner port is closed, and then fill with the TK-112 toner. 3. Re-install the fill plug.
Panasonic KX-FA85 The Panasonic KX-FA85 toner cartridge is used in the KX-FLB801, 811 and 851 machines. It is rated for 5,000 pages at 5 percent coverage. There is no chip in this cartridge. 1. Turn the side center part of the tube to open the toner port. Clean out all the remaining toner. 2. Fill with new KX-FA85 toner. 3. Close the toner port.
Remanufacturing business, main driving forces. Why choosing a right ink partner is so crucial in the inkjet business -- By Dr. Ramon Casas Ballester
Introduction PERFECTION IS NOW HERE
Porter's five forces: Competitors
PERFECTION IS NO WHERE Generally speaking, there is always a different point of view between marketing (perfection is now here) and technical (perfection is no where). By definition, products are not perfect, but we must work on education and technical training to make possible an industry evolution. Indian products must move from mediocre to top quality. Big national organizations and international markets are waiting for your remanufactured products. You just must follow customer requirements and global standards.
Alternative Technologies Porter's five forces model is a global approach to analyze business projects and business organization. As any other business approach, remanufacturing industry will be sensible to all five forces: first, suppliers and customers (driven by your negotiation skills) and, second, alternative technologies, competitors and new entrants (real threats).
Suppliers / Customers l Buyer concentration to firm concentration ration l Buyer volume l Buyer switching cost
Buyer price sensitivity l Differential advantage (uniqueness) of industry products l Supplier switching costs high to firm switching costs l Presence of substitute inputs l Global turbulence cause company closure l
Your requests to your suppliers
Your negotiation attributes are critical to keep costs controlled. Good negotiated selling prices and purchasing costs will consolidate your business in a healthy financial environment. One key parameter among you, your customers and suppliers will be the possibility to build a differential advantage in service, product or cost. You will create a partnership relation in this supply chain when you will be building a uniqueness based relation.
Value Partne rship
Competitors and new entrants Number of competitors. Diversity l
Rate of industry growth l Exit barriers l
Service Your Busines s
Economy of scale l Sustainable competitive advantage through improvisation l Brand equity l Learning curve advantage l Government policies l Aftermarket industry is currently positioned in the maturity area of business growing curve. An important sign of that situation is the high number of competitor playing in same market. You can find in India low cost product coming from very competitive areas like eastern Asia, and low and high products produced locally. India has a high rate of industry growth, but you must grow in solid bases by building your own brand. A high quality and recognized brand will ford end user to keep buying from same vendors by increasing the exit barriers.
Your success depends on the whole supply chain success: vendors and buyers. You must demand to your suppliers enough service to increase your products value. An updated product portfolio, including unique products develops by their R+D+i departments, will helps you to keep your company in a visible position. Consistent and competitive raw materials will increase your company revenue by repeating orders. Main business objective is not just selling once, but repeating orders.
Requirement Alternative Technologies Buyers propensity to substitute l Buyers switching cost l Relative price performance of substitutes l E-Ink: Real short term threat? l Continues rotation ink / toner l
Alternative technologies are always a threat of your industry, especially in the IT consumables industry. Toner and ink are alternatives industries for digital imaging technology. As most of remanufacturers produce both products, you shouldn't be much concern about end users behaviour about ink users moving to toner or reverse. You must pay attention to alternative technologies being developed in order to produce images out of ink or toner usage like electronic ink.
l From a technological perspective l From a performance perspective
From a stability perspective l Miscellaneous. Physical properties l
Requirements from a technological perspective Inkjet Technologies: Thermal and Piezo Thermal 1. Ultra fast heating process (100ยบ/ sec)
There is no room for consumables suppliers on electronic ink systems but electricity. In any case, these electronics systems are still far away of being popular and broadly / massive produce by companies like Xerox.
2. Vapor expansion and drop creation (3-10 sec)
3. Bubble collapse and ink recharge (10-20 sec)
4. Ink meniscus stabilization and recharge finished (<80 sec at 12 kHz)
In order to get the right support from your suppliers, you both must speak the 'same language'. It is important to recognize basic technological words to improve communication process. For this reason, I will describe the two most used inkjet technologies: thermal (HP, Lexmark and Canon) and piezo (Epson) Thermal technology allows ink firing by an ultra fast heating process (100Âş/C). Heated ink will boil in few microseconds and vapour will increase pressure inside the nozzles, producing a fired drop. In summary, all inkjet process will finish in approximately 100 micro second. Ink will be heated, punctually boiled, injected, and ink chamber refilled in this short period of time.
Requirements to your ink supplier in terms of performance must be well described in advance and agreed for both. There area a large number of tests in order to evaluate ink performance. Some of those could be of your and your customers' interest, and some others could be completely irrelevant. I would suggest you request not only basic performance, but also productive and workability requirements to your suppliers. Depending on ink performance you won't be able to sell, be able to sell or, finally, be able to sell and repeat sales. Be sure you will build the right requests list to your supplier in order to be in the last group (sell and repeat sales).
All ink parameter must be perfectly adjusted to make all that process possible in this short period of time.
l Start up
l White lines: Is your cartridges printing uniformly with no white areas in the middle?
Adhesive Ink channel Ink flow Piezoelectric crystal
Mottling: Is the black print-out homogeneous? Is it solid? l Sharpness: Are lines and characters printed with a sharp borderline? l Inter-color bleeding: Are black or colors migrating into each others? l Start-up: Is your cartridges working after a printing rest? l
Piezo technology, also known as piezoelectric technology, uses electrical properties of a piezo crystal to make ink firing possible. Piezo crystal will change volume and shape by applying an electrical impulse. That bended crystal will create a pressure in the ink kept in the ink chamber allowing drop formation and firing. As described, this inkjet technology does not involve heat transfer, and then not boiling temperature requirements. Ink must flow through all really thin channels, and ink must be jet properly to get a high quality print-outs. Again ink formulation and ink quality must be provided by raw material manufacturer.
Requirements from a performance perspective Ink Performance Evaluation Performance parameters Yield Print Quality (White lines, l
Number of pages able to print per l
Mottling, Sharpness, Inter colour bleedingâ€Ś)
cartridge (cost per page).
Drying time l Resistance (Light resistance, l water resistance, rub resistance, and bleach resistanceâ€Ś)
Number of cartridges produced l successfully (productivity)
It is important to use technical words when talking to your supplier. By doing it, you are going to be able to properly communicate with your supplier. You must use these technical words when fixing requirements and when reporting feed back. Words like mottling, sharpness and start-up has a unique definition in Inkjet. That's the best way to improve mutual understanding.
From a stability perspective Ink guaranties must follow industry requirement l Stability tests must simulate real conditions l Stability testing is critical fro product screening l All inks are not equal. Pigmented inks and dye based inks must be l tested in different conditions Failure indicated need for reformulation l Preventive action l
But not only performance parameter should be required to your suppliers. You should ask them to extend this quality over the product shelf life. You must get a precise and acceptable shelf life, and recommended storage conditions for your inkjet inks in order to extend cartridge life as much as possible.
pH l Ink stability, damage by corrosion, color shift
Ink performance evaluation is important to qualify a new product / supplier, but ink stability is important to avoid future complaints due to quality change over the time.
Viscosity l Affects lay down, spreads, drying time, ink flow, drop size, wetting properties
Conductivity l Ink stability, purity of ingredients, special additives
Color Surface Tension
l Measured in printed and non printed samples. Affects color matching
l Affects drop integrity, color intensity, edge acuity, drying time, intercolour bleeding, ink flow, wetting properties
Ink manufacturer must measure systematically some physical properties in order to predict ink performance in the cartridge. Those measurements must be done in every single batch produce to assure product consistency. Those measured parameter are important in inkjet technology because they are responsible of many physical processes in the cartridge, in the printhead, in the jetting process, on the paper and over the shelf life.
The Lyra Report
Increasing OEM Inkjet Cartridge Prices: Aftermarket Vendors May Find New Opportunity by Andrew Lippman • Lyra Research By now everyone recognizes that we are in the midst of one of the worst financial crises ever. One aspect of the current financial crisis that hasn’t been discussed much has been a drastic fluctuation in currency exchange rates. As global companies, printer manufacturers are very much exposed to negative inter-currency transactions, grey marketing, and other risks when exchange rates fluctuate very rapidly. Japanese manufacturers were particularly damaged by the appreciation of the Japanese yen versus the euro and the U.S. dollar in late 2008. These companies realized much less revenue from their exports due to the higher value of the yen. U.S. companies cited weaker currencies in emerging markets, particularly in Latin America, as a significant challenge.
OEMs Raising Cartridge Prices During Recession Due to this extreme currency exposure, Brother, Canon, Epson, HP, and Lexmark have all raised prices of their printer cartridges (some more than others) in the fourth quarter of 2008 and/or the first quarter of 2009. However, it will be difficult for manufacturers to justify these price changes to customers who without doubt have more constrained budgets.
have falling inkjet cartridge revenue, with the exception of Canon and Kodak, which have gained some market share in the last few years. Lexmark appears to be deliberately pulling back on its inkjet division, with hardware shipments falling by double-digit percentages over the last several years. Consequently, Lyra expects a significant decline in Lexmark’s inkjet installed base and cartridge revenue through 2012.
These cartridge price increases seem somewhat peculiar to Lyra as well, as they follow several years of average price declines for new cartridge introductions. Also contradictory to the previous trend were deep discounts on inkjet hardware during the fourth quarter of 2008. As of February and March 2009, the trend of a strengthening Japanese yen seems to have reversed. However, it seems unlikely that Japanese or other printer manufacturers will retract their price increases.
For printer manufacturers, Lyra believes the risks of raising cartridge prices outweigh the short-term benefits of greater revenue per unit. The risks are that some loyal consumers will reduce their overall printing volume, begin using aftermarket supplies, or both. HP cited lower print volumes among households as a reason for a decline in supplies revenue in its first-quarter 2009 quarterly earnings call. Aftermarket players have certainly welcomed the cartridge price increases from OEMs, and it was a major topic of conversation at the Paper world conference in February 2009.
These price changes are expected to boost OEM ink cartridge revenue in the short term. However, Lyra still projects a net decrease in OEM ink cartridge revenue on a worldwide basis. Lyra currently forecasts a compound annual growth rate (CAGR) of approximately 0.8 percent between 2007 and 2012 (See graph). All manufacturers are expected to
Aftermarket Suppliers Could Benefit Some third-party supplies companies could benefit from an increased
The Lyra Report
level of cost-consciousness. Lyra believes, however, that the downturn in the printing market is bad news for all players, including the aftermarket. Poor hardware shipments and a reduction in printing mean that fewer consumables are being sold overall. In addition, the aftermarket still faces intense competition from printer manufacturers that continue to use many tactics to protect their cartridge market share. Lyra data shows that aftermarket inkjet cartridge production in China fell by 19 percent from 2006 to 2007. Lyra currently expects a CAGR of approximately 1.7 percent for non-OEM cartridge revenue between 2007 and 2012. Lyra believes that HP is the most vulnerable to third-party competition. Not only has HP raised ink cartridge prices by the greatest percentage, but to date it has also introduced five different desktop inkjet platforms that use permanent print heads and simple ink tanks (e.g., in North America, the number 02, number 88, number 564, number 920, and number 940). Lyra expects the aftermarket to jump on the opportunity to refill or make new compatibles for these platforms. The greatest difficulty for aftermarket companies may be to emulate the advanced ink sets. This article was excerpted from an article published in Lyra's Hard Copy Supplies Advisory Service. This service is instrumental for vendors that are serious about succeeding in the imaging supplies industries. Call Tom Sandock at 617-454-2621 for more information. Lyra Research collaborates with imaging industry decision makers worldwide, enabling clients to strengthen their market position and achieve profitable growth. Lyra's expert analysts and editors help clients devise and implement creative solutions to business challenges, arming them with competitive intelligence, strategic and tactical advice, news and analysis, and market forecasts.
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Trade Show News
ReIndia Expo 2009: Education, Networking and The Luckiest Man in India by Wendy McRae • Recharger Magazine Recharger Magazine’s second annual ReIndia Expo was held March 5-7 in Mumbai, attracting attendees and exhibitors, both international and domestic, who understood the importance of the growing Indian market within the remanufacturing industry.
timely analysis and insights on how businesses view green business practices. Imaging Resources executive Vinay Chhabra compared the U.S. and Indian markets and speculated to where the Indian aftermarket is headed. Dhruv Mahajan of Purnima Enterprises rounded out the field, presenting on color in the Indian Market.
ReIndia Expo is recognized as one of the most significant imaging supplies aftermarket industry and business-tobusiness technology events in the region. Exhibitors at this important three-day show included UniNet Imaging, Indian Toners and Developers Limited, Diamond Dispersions, Bhakti Enterprises and Inke India. The show, which was free to attendees, also represented an enormous learning platform in the area of technology, sales and marketing. ReIndia’s sophomore effort brought together international attendees and noted industry speakers for the Expo’s informative classroom sessions. Education is a hallmark of every Recharger event and ReIndia Expo 2009 was no exception. ReIndia’s schedule of heavy-hitting industry speakers included UniNet Imaging’s Javier Gonzalez. Gonzalez provided two days of sought-after technical expertise with his hands-on remanufacturing labs, featuring HP and Brother products.Future Graphics Imaging Corporation’s Senior VP Luke Goldberg was another marquee speaker. Goldberg spoke on global-market trends to a packed room. The industry veteran wrapped up his presentation with a Q&A session with an eager crowd. The Indian experts, who presented at the classroom sessions, emphasized the importance of India’s role in the aftermarket. Legal expert, attorney Poorvi Chothani offered valuable insights and relevant case studies that businesses need to know about patents and IP issues, especially in the Indian market. Cybermedia’s Prasanto K. Roy provided
Trade Show News
“Education is key, especially in a burgeoning market like India,” said Recharger Publisher Patricia Ames. “With speakers from top global companies like UniNet and Future Graphics as well as important Indian experts, the classroom seminars are a solid foundation to meet the needs of the Indian aftermarket.” UniNet Imaging had a productive event in Mumbai. Marcela Gasanz, public relations manager for UniNet, said, “ReIndia 2009 was a very good show for UniNet. We really enjoyed it and attendees were glad to see us there. Our booth received a steady stream of traffic that kept us continuously busy; in addition, attendees were very receptive to our booth classes and they also enjoyed our networking reception offered during the second day of the show.” There were also accolades on the show’s first day for Sushil Jain, chairman and managing director of Indian Toners and Developers Limited, India’s first and largest independent toner manufacturer. Jain was honored at Recharger’s World Expo in August 2008 as an inaugural inductee to the Recharger Hall of Fame because of his ongoing devotion to excellence in the industry. He was re-honored at the show in front of his home crowd where he was duly recognized for his innovations and achievements.
Luck may have focused on one man, but all ReIndia attendees benefited from the presence of local media and industry analysts who were also present at the show. The educational experience was enhanced by the relevant questions introduced by many of the class attendees. Questions addressed at the sessions varied from practical technical concerns in the remanufacturing labs to patent issues to global markets, OEM statistics and competition. Many of the analysts themselves had a productive show. Vishal Tripathi, principal analyst for Gartner Research and a repeat visitor to ReIndia Expo, said of the overall show experience, “[ReIndia] was a well-organized show and provided good insights about the Indian and world markets. The classroom presentations were very helpful.” With expert speakers, an international audience and outstanding networking opportunities, ReIndia proved to be an incredible opportunity for those who attended. Even in the face of economic uncertainty, key aftermarket companies and leaders remain unified in their commitment to bettering the industry as a whole. ReIndia Expo 2010 will take place January 29-30.
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(clockwise) UniNet’s Marcela Gasanz and her team had a busy show; Mr. Lucky, N.S. Ravichandran, and his new iPod prize; raffle winners took home free Recharger subscriptions on the show’s first day; Recharger publisher, Patricia Ames (left) congratulates Hall of Fame honoree, Sushil Jain from Indian Toners and Developers Limited. Prize drawings were also held on the show’s first day, ranging from Recharger Magazine subscriptions to a free iPod. In an interesting twist, the iPod winner was N.S. Ravichandran of Kalyani Enterprises in Chennai. Ravichandran was the big winner at last year’s ReIndia Expo of Recharger Magazine’s Venture Capital Prize of 40,000 rupees (US$1,000). Ravichandran was heard saying after his name was called, “I am the luckiest man in India.”
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