Page 1

Contents Putting a Face on Real Estate since 1995™

APRIL 2019 • VOLUME 23 • ISSUE 11

> SUPER BOWL OF BUILDERS WCREALTORS

> MARDI GRAS CASINO FUNDRAISER

Keller Williams Realty Round Rock

> AGENT MIXER AT THE DOGWOOD

KB Home

> MASTERMIND NEW HOME SALES CLASS M/I Homes > PROMOTE YOUR LISTINGS ONLINE

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Stewart Title

> HOME LOANS FOR VETERANS CE CLASS

Veterans United Home Loans

With your support ABoR Foundation thrives By Riki Markowitz

I

t’s hard to believe that the Austin Board of REALTORS (ABoR) Foundation originated more than four decades ago in 1978. From day one, the organization’s primary focus was to connect Central Texas REALTORS to the community by supporting causes associated with education, housing and disaster relief. In fact, the scholarship fund is one of the Foundation’s most popular and longest-running programs. More than 300 scholarships have been awarded since the Foundation’s inception and more $300,000 in scholar-

ships have been awarded in the last six years. In 2014, ABoR’s board of directors introduced a key organizational change — they made the community relations committee part of the Foundation. “It provided a way to expand the Foundation’s scope of core activities,” says Theresa Brown, the 2019 chair of ABoR Foundation. The Foundation partners with several community organizations and sponsors at least two major projects per year. To get an idea how members participated last year, here is a brief rundown: • Scholarships, valued at nearly $60,000, were awarded to 23 high school students enrolling

in college in Texas, plus two alumni recipients. • Volunteers participated in a home repair day on a home occupied by an East Austin senior. • To help housebound seniors and adults with disabilities cope with Central Texas’ unrelenting summer temperatures, members donated money and fans. The Summer Fan Drive is an annual event for the community’s most at-risk individuals. The previous year, ABoR Foundation presented Family Eldercare with a $7,500 check and more than 100 fans.

• More than 180 volunteers built a home for a deserving Austin resident, in partnership with Habitat for Humanity. Thanks to 2018’s Holiday Blitz Build, an art teacher was presented with the keys to her own brand new home. Additional initiatives went toward ending homelessness in Austin and an annual awards presentation — “Most Worthy Citizen.” The yearly ceremony celebrates a Central Texas citizen who has made a meaningful impact on the community. THRIVES: Continued on page 20

YOU'RE OUTTA HERE!

Investing in our future

By Riki Markowitz

Important words that can set you free! RealtyLine's publisher Doren Carver, far right, and Associate Publisher Tawanna Verock, second from left, contributes to TREPAC as a Major Investor, Sterling R level. Bill Evans of Austin Real Pros and Tami Baker of Blue Line Realty accepted the contribution on behalf of TREPAC.

The Texas Real Estate Political Action Committee (TREPAC) works to protect the livelihood and future earnings potential of Central Texas REALTORS®.

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P. O. Box 81366, Austin, Texas 78708

myRealtyLine.com

Presorted Standard U.S. Postage PAID Austin, Texas Paid Permit #715

Real estate can be a rough

career, no less, many agents allow

driving around town showing

industry. You can’t say it’s like

bad behaviors to go on entirely

properties, giving frequent up-

playing chess compared to the

too long. After spending dozens

dates on your work, plus the cost

other checkers-playing careers

of hours on schooling and train-

of gas and wear and tear on your

in the service industry because in

ing, and maybe even working

car, even if the relationship ends

chess, there’s no emotional body

more than

slamming. RealtyLine has spoken

one

with industry insiders who say

until real

the career is not exactly “worse”

estate can

than other service jobs. “Abusive

pay the bills,

is the word I’m looking for,” says

firing every

Eunice Garza, an agent with Resi-

client who

dent Realty.

has

“It’s an industry that is univer-

job

said

something

sally not respected,” she explains.

r ude

So like any self-respecting real

made you

in a closing, your fee actually gets

estate agent, she’s had to fire a

feel like an Uber driver/tour

smaller and smaller. Some clients

few clients over the course of her

guide doesn’t always seem very

have no problem pulling the rug

career. On average, Garza has

judicious. It’s hard to fire a client

out from under an agent's feet

only fired less than one client a

after you’ve invested so much

and deciding to go with someone

year, which is a pretty standard

time in them.

different, regardless of how much

or

number for experienced agent/

There are a few ways of look-

time or money you’ve invested

brokers. Those starting out in the

ing at this situation. On the one

in working together. It’s really

business, however, don’t know

hand, you can keep investing your

important for your career and

when it’s time to fire a client, or

time. But with each

how to do it. At the start of their

hour you spend

OUTTA HERE: Continued on page 28


2

April 2019 www.myRealtyLine.com

YOUR GATEWAY TO CENTRAL TX RELOCATION

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Putting a Face on Real Estate since 1995.™

Central Texas may be considered one geographic area, but there is no denying the fact that each county boasts its own unique identity, personality and culture. When faced with the overwhelming task of relocating, count on Stewart Title of Austin’s Central Texas Relocation Guide as your best resource to find the area that perfectly complements your lifestyle. This three-volume set is divided by county, painting comprehensive pictures of Travis, Hays and Williamson Counties. Now you can proceed with confidence by eliminating the guesswork out of one of the most important decisions you will ever make.

Contact your Stewart Title of Austin sales executive today for a copy of the 2019 Central Texas Relocation Guide. stewart.com/austin/sales From Left to Right: Hays, Williamson and Travis County Relocation Guides

© 2019 Stewart. All rights reserved.


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austin

16 15

LIBERTY HILL

29

12

7

14

3

23

April 2019

41

LEANDER 4

183A CEDAR PARK

35

BRUSHY CREEK

HUTTO

5

45

6 21

JOLLYVILLE PFLUGERVILLE 7

183

Concordia University

31

71

in

24

Barton Creek mall

barton creek greenbelt

Shops at the Galleria

ZILKER PARK

Bird

lake

Saint Edwards university

CEDAR VALLEY 1

290 45 DRIPPING SPRINGS

30

19

SUNSET VALLEY

25 20

39

SOUTHWEST AUSTIN

183

35

8

130

13

38

Austin-Bergstrom international airport 42

130 17

BUDA 6

43

The Colony in Bastrop

45

45

SOUTHEAST AUSTIN

CRESCENT BLUFF 1213 Horizon View Drive, Georgetown, TX 78628

HUTTO HIGHLANDS 610 Carol Drive, Hutto, TX 78634

43

CEDAR CREEK

Whisper in San Marcos

Homes from the $100s-700s Lennar.com/Austin I 512-596-7703 All maps are not to scale, and are for relative location purposes only. Price subject to change without notice. Visit Lennar.com or see a Lennar New Home Consultant for further details and disclaimers. This is not an offer in states where prior registration is required. Void where prohibited by law. Copyright © 2018 Lennar Corporation. Lennar, the Lennar logo, the Village Builders logo are U.S. registered service marks or service marks of Lennar Corporation and/or its subsidiaries. Date 12/18 LNAUS242

12 ORCHARD RIDGE 105 Wind Flower Ln, Liberty Hill, TX 78628 13 PARK EAST 1709 Lawrence Street, Austin, TX 78741 14 RANCHO SIENNA 317 Rancho Sienna Loop, Georgetown, TX 78628 15 SANTA RITA 113 Civita Road, Leander, TX 78641 16 SONTERRA 101 Circle Way, Jarrell, TX 76537 17 STONEFIELD 466 Red Morganite Trail, Buda, TX 78610 SUN CHASE 18 15512 Cottage Orchid, Del Valle, TX 78617

20 AVAÑA 50’s & 6325 Antigo Lane, Austin, TX 78739

30 PARTEN 396 Cistern Way, Austin, TX 78738

21 AMBER OAKS 9109 Moonstone, Austin, TX 78729

31 ROUGH HOLLOW THE VINEYARDS 105 Beneteau Drive, Lakeway, TX 78738

CARMEL The Colony 22 in Bastrop

CREEK 206 Simmental Loop, Hutto,TX 78634

24 EAST VILLAGE 4306 Flameleaf Sumac, Bee Cave, TX 78738 25

21

11 MADSEN RANCH 1205 Chad Lane, Round Rock, TX 78665

29 PALMERA RIDGE 2517 Carretera Drive, Leander, TX 78641

23 CRESCENT BLUFF 1209 Horizon View Dr., Georgetown, TX 78628

circuit of the americas

10 LAKELINE CENTER TOWNHOMES 13800 Lyndhurst Blvd, Building 12, Austin,TX 78739

19 AVAÑA 70’s 12508 Padua Drive, Austin, TX 78739

18

2

183

KYLE

71

COOL SPRINGS 113 Juniper Springs Road, Kyle, TX 78640

Village Builder

1 37 DOWNTOWN AUSTIN

SOCO 26

MANOR

290

Capital

Lady

hill country Galleria

WEST LAKE HILLS

Lake

r

290

1

COMMONS AT ROWE LN 20812 Windmill Ranch Ave, Pflugerville, TX 78660

8 ENCLAVE AT ESTANCIA 12400 Morelia Way, Austin, TX 78748 9

Aust

ora rive

BEE CAVE

Universixatys of Te

44

Col

27

Austin Executive airport

130

35 360

do

LAKEWAY

36

The domain

BRYSON 2108 Abelia Lane, Leander, TX 78641

4 CARNEROS RANCH 204 Tinto Street, Leander, TX 78641 5

ROUND ROCK

LAGO VISTA

Lake s Travi

BRADSHAW CROSSING 10416 Premier Park, Austin, TX 78747

3

79 22

La frontera village

Lakeline Mall

2

9

34

10

JONESTOWN

40

11

35

33

BELLINGHAM MEADOWS 7509 Antrim Trail, Austin, TX 78754

130

round rock premium outlets

29

183

1

29

GEORGETOWN 32

NORTHEAST AUSTIN

Balconesnds a c nyonla

3

LENNAR

Sonterra in Jarrell

rn southwesstie ty Univer

28

www.myRealtyLine.com

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Putting a Face on Real Estate since 1995

GREYROCK RIDGE 5409 Allamanda Drive, Austin, TX 78739

32 TERAVISTA 205 Blue Agave Lane, Georgetown, TX 78626 33 THE RANCH AT BRUSHY CREEK 60’S & 65’S 211 N. Frontier Lane, Cedar Park, TX 78613 34 THE RANCH AT BRUSHY CREEK 75’S 4103 Brady Ridge Drive, Cedar Park, TX 78613

26 LEGACY TRAILS 35 THE RESERVE AT 550 Goodnight Trail, CABALLO RANCH Dripping Springs, TX 78620 103 CR 180, Unit 84, Cedar Park, TX 78684 27 LOS SENDEROS AT SERENE HILLS 36 THE VILLAGE AT WELLS BRANCH 602 Sweet Grass Lane, 1800 Crimson Rosella, Lakeway, TX 78738 Austin, TX 78728 28 OAKS AT SAN GABRIEL 1221 Terrace View Drive, Georgetown, TX 78628

CalAtlantic Homes 37 MUELLER 1900 Tom Miller Street, Austin, TX 78723

Coming Soon 38 Colorado Crossing

42 Stoney Ridge

39 Malone Park

43 The Colony

40 Siena

44 The Retreat at Steiner

41 Stillwater

45 Ranch Whisper


4

April 2019 www.myRealtyLine.com Austin Board of REALTORS®

President’s Column By Kevin Scanlan • 2019 President

Education, Education, Education REALTORS deal with complex situations, deals and clients on a regular basis. It’s just part of the job. The best way to handle unforeseen situations and manage challenging clients is to be as prepared as possible. How do you do that? Three words: education, education, education. The better educated you are, the bigger your competitive edge. You’ll be more knowledgeable than your peers and better prepared to handle all clients and unforeseen situations. This is why the Austin Board of REALTORS offers the ABoR Academy, one of the largest REALTOR professional development programs in the state. From contract to close, the ABoR Academy helps agents sharpen skills that make them strong negotiators and even stronger closers. We offer hundreds of courses every year on a multitude of topics, from mandatory renewal education to deep dives into niche topics such as property management, social media marketing and global. And unlike other education providers,

we’re able to offer our courses multiple times per year at three Austin-area locations —plus your brokerage, if you want. Through our ABoR Academy Outreach Program, our trainers will come and teach any ABoR Academy course at your office at no additional cost. All you have to do is email academy@abor.com to schedule a training. Whether you’re a new agent looking to fulfill your Salesperson Apprentice Education (SAE) credits or an experienced REALTOR looking for your next designation, I highly encourage you to sign up for a course or designation through the ABoR Academy. And if you’re not yet sold, here’s two more ways you can use the ABoR Academy to build your business: 1. Get the inside scoop from our instructors: Many of our award-winning instructors are active REALTORS and brokers who frequently share helpful stories, facts and insights beyond what’s offered in the curriculum. 2. Find Your Next Mentor: The ABoR Academy is careful to balance our class sizes

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Putting a Face on Real Estate since 1995.™

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Putting a Face on Real Estate since 1995

to offer valuable experience for attendees. Don’t just sit down and listen — network with fellow attendees and look around the room to identify possible mentors who have been where you want to be. We recognize professional development needs to be both affordable and accessible, which is why we believe in meeting the needs of our members no matter where they are, at a lower cost for ABoR members. From handson classes, live-streamed programs, and our new speaker series (ABoR.com/SpeakerSeries), ABoR wants all members to have all the necessary tools to excel.

Too busy to make a class in person? You can easily renew your license and earn TRECapproved CE credits on the go with our online education provider, AceableAgent, anytime, anywhere, from any device. Learn more at ABoR.com/AceableAgent. Let ABoR Academy take your business to the next level and be sure to check out our upcoming classes to help you become a powerful negotiator. For more information, go to ABoR. com/Academy. Register for upcoming courses by visiting our events calendar at ABoR.com/ Calendar. RL

EVENTS & EDUCATION

MORE AT ABOR.COM

Popular Upcoming ABoR Academy Courses Certified Negotiation Experts (CNE): Core Concepts

GRI Marketing: Business Skills

May 2-3, 2019 | ABoR HQ 9 a.m. – 4 p.m. | TREC #32431 | 12 CE Hours

May 8-9 and May 15-16 | ABoR HQ 8:30 a.m. – 5 p.m. | TREC #0556 | 30 SAE Hours

Texas REALTORS® Leadership Program (TRLP) Happy Hour April 30 | ABoR HQ 5-7 p.m. Get more information and apply for an in-depth, leadership development program tailored exclusively to REALTORS® – and have a drink on us!

SOIREE PRESENTED BY SOUTHWESTERN TITLE AGENCY

Thursday, April 25th

5 - 7 pm

Join us to master new signature drinks just in time for your triple crown parties! drinks & appetizers served

RSVP to: sbalagia@sw tatx.com jrhodes@sw tatx.com summer@sw tatx.com

1111 N. IH 35, SUITE 102 ROUND ROCK, T X 78664 CHASE BANK BUILDING 512 - 273 - 7767 Giddens_RealtyLine_ad_ƒ.indd 1

12/16/18 11:17 AM


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888-KB-HOMES | kbhome.com

New Homes Coming Soon Something great is just around the corner. We’re excited to announce that a brand new community—with new homes, new streets, new everything—is coming soon to Georgetown. Stay tuned to see how you can own a home that’s as unique as you are. Oakmont in Georgetown • 1,491–3,125 sq. ft., 3–6 bdrms., 2–4 baths • Highly desirable Georgetown ISD schools • Near historic Georgetown Square, Wolf Ranch Town Center, The Summit at Rivery Park and Round Rock Premium Outlets®

Join the interest list by calling 888-524-6637

Broker Cooperation Welcome. ©2019 KB Home (KBH). Placement on interest list does not guarantee qualification for a loan, lot location or purchase of a KB home. No affiliation or sponsorship is intended or implied with Wolf Ranch Town Center, The Summit at Rivery Park or Round Rock Premium Outlets®, and all trademarks are owned by the respective trademark owners. Plans, pricing, financing, terms, availability and specifications subject to change/prior sale without notice and may vary by neighborhood, lot location and home series. Buyer responsible for all taxes, insurance and other fees. Sq. footage is approximate. Photo may depict upgraded landscaping/options and may not represent lowest-priced homes. See sales counselor for details. AUS-213923

5


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RL Advertising Partner: Giddens Homes

Ray Moore and Dan Eagan, both of

RL Advertising Partner: KB Home

Giddens Homes, pass out inventory sheets at the WCREALTORS annual Super Bowl of Builders event. You can find their homes in eight communities including Santa Rita Ranch, Northgate Ranch and Clearwater Ranch. They also offer a "build on your lot" program. The Giddens family were pioneers in the Leander area with a school carrying their namesake. Download Photo: RL_030919_B.jpg for FREE at myrealtyline.com

RL Advertising Partner: M/I Homes Download Photo: RL_031319_F.jpg for FREE at myrealtyline.com

Amy Waring of Coldwell Banker United, REALTORS and Gabi Vitui of Realty Austin attend a Mastermind class to learn how to master the art of selling new homes and how to build their brand as a new home expert. The class was held at M/I Homes' model home in Parkside at Mayfield Ranch. The builder has just a few homes left in this community before it closes out. Available homes start in the low $400s. Download Photo: RL_031419_C.jpg for FREE at myrealtyline.com

Welcome Spring

Josh Larlos of KB Home and Brooke Payne of KB Home Loans welcome REALTORS to the company's agent appreciation mixer at The Dogwood at the Domain.

At North American Title, we are ready and eager to assist you with all your Spring closings.

You will love the NEW North American Title! Same experienced team empowered by cuttingedge technology to create a truly transformative experience for our customers. ®

NORTH AUSTIN

ROUND ROCK

Visit Our Website

5608 Parkcrest Drive, Suite 150 Austin, TX 78731

1 Chisholm Trail Suite 3100 Round Rock, TX 78681

nat.com/Texas

& 512.302.3892

& 512.255.6550

Austin.nat

©2019 States Title Holding, Inc. and its subsidiaries. All Rights Reserved. North American Title Company and related design are registered Service Marks of States Title Holding, Inc. or its subsidiaries. | TX 19-14876 R 03.28.19


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Williamson County Association of REALTORS®

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President’s Column By Cyndi Bell • 2019 President

Got an annoying client? It could be your fault!

I

n your career, long or short, we’ve all had “that client.” The annoying, needy, pushes-your-button client. I’d ask you to take a moment and rethink because it may be your annoying, needy, pushesyour-button client is your inability to set and meet their expectations. Wait. What? Expectation management is an art form. Ask yourself a question about your annoying, needy, pushes-your-button client. “Did I set clear processes, expectations and delivery goals from our first interaction?” If the answer is no, then maybe it’s time for a relationship reset. How many times have you indicated to a client something like, “I'll get it to you in the next few days?” This ambiguous timeline adds zero value to you or the client. What typically happens in this scenario is the client is wondering: “when were they going to get back,” “should I call them,” “are they too busy for me,” “they are ignoring me.” You’re thinking you’ll get back to them in three days; they’re thinking one. Now, your ambiguity jeopardizes your ability to meet expectations

of your client. How many times have you thought “If they ask to see one more house…” Ask yourself again. Did I set a clear process and expectations before I ever started showing properties? If the answer is no, then maybe it’s time for a relationship reset. Have you unintentionally given permission to your client not to buy a house? Are you even showing property that meets their needs? Do you really know what “it” is they are looking for? Maybe your client is wondering…. “they keep showing houses that don’t meet our needs”… “this is a waste of time”… “they aren’t listening to me.” Consider your client’s inability to decide is that you’ve not uncovered their real need in their next home. It may be time to sit back down and complete a post-mortem on the properties you’ve shown and really find out why your buyer client can’t seem to move into action. How many times have you thought “why are they calling, texting, emailing me at all hours?” Ask yourself. Did I set expectations or inadvertently give them permission to contact me at

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April 2019

all hours? Did you set the expectation that you’re available 24/7? Your client is a night owl, you’re an early bird. They are texting you at 11 p.m. and you’re already in bed. They remember you saying you are available 24/7. Consider setting the expectation at your first meeting for when you will be returning calls and emails from the day. And don’t forget, if you set the expectation, you need to stick to it. Setting expectations and delivering on the expectations builds trust. Trust allows you and your client to work together and build a relationship that will pay dividends for years to come. Get clear on managing expectations and when you experience something that didn’t go as ex-

7

pected. Look back and ask, “what could I have done to avoid that?" Whatever the answer is, it must become part of the process going forward. Once you’ve “fixed” you, then you can take inventory and eliminate “bad or annoying” clients. Bad and annoying clients suck your energy, your enthusiasm, your time and profits. And if they are really “so bad” ask yourself, how did I end up working with them in the first place? What kind of conversations and qualifiers did I have in place at the beginning of the relationship? So, before you slap the label on an annoying, needy, pushes-your-button client, take time to fix yourself. RL

Event & Education Schedule April 2019

6 WCREALTORS Golf Tournament

23 Mimosas & Masterminds

10 Legal Update I

23 Article 12 & TREC

10 Legal Update II

24 Advanced Property Management

15 Broker Responsibility

25 REALTORS Property Resource

18 Law of Contracts - Pre License

26 New Member Orientation

29 New Member Orientation

26 NAR Code of Ethics 27 Principles 2 - Pre-License

15 Essential of Septic

June 2019 5 Credit 101 for Real Estate

May 2019

7 Legal Update I

1 TREPAC Salsa Tasting

21 Legal Update II

4 Law of Agency - Pre-License

Register for classes at

www.wcaor.org


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Putting a Face on Real Estate since 1995.™

RL Advertising Partner: Deerbrooke

at

HOME with

NEIGHBORS At Caliterra, in Dripping Springs, we make it easy to feel at home. From our neighborhood fire pit behind the Front Porch coffee lounge to the fishing dock and trails that meander along Onion Creek to the Adirondack chairs overlooking acres of natural open space – everything

Download Photo: RL_030919_K.jpg for FREE at myrealtyline.com

F RIENDLY

here has been developed (or left undeveloped) to make

Have you met Erika Ramon with Deerbrooke? She's got homes from the $250s in Leander where buyers can choose from four different builders. Check out all the incentives the builders are offering on the Deerbrooke website at www.deerbrooketx.com/incentives.

Homes from $300s - $800s

290

Drees Custom Homes • Brookfield Residential • Scott Felder Homes

Gated Custom Homes from $900s+

35

Alkire Construction • Arbogast Custom Homes • Lake Travis Builders Sommerfeld Construction • Sterling Custom Homes

12

Download Photo: RL_030919_A.jpg for FREE at myrealtyline.com

you feel at home with family, friends and nature.

RL Advertising Partner: Champions School of Reel Estate

Christine Wright of Champions School of Real Estate gets the word out about the school's new campus conveniently located just off Ranch Road 620 in Austin. RL Advertising Partner: Stewart Title

Check out CaliterraLiving.com for current inventory! The Area's Best Builders

Onion Creek Trails

Kayak on Onion Creek

Download Photo: RL_031519_A.jpg for FREE at myrealtyline.com

8

Hard at work, Shelly Broadhurst of Stewart Title is making sure she is getting things done so her REALTOR clients close on time.


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April 2019

ONE CITY

ONE TEAM BRINGING OUT THE BEST IN EACH OTHER

BECKY HOPKINS

JENNY NEWMAN

CHERYL SCULLY

AVP/Business Development Becky.Hopkins@austintitle.com

AVP/Business Development Cheryl.Scully@austintitle.com

JOHN LOCKHART

PAM CARROLL

FELISHA NWOKO

CHRIS KEMP

AVP/Business Development Jenny.Newman@austintitle.com

ROXANNE FORD

Senior Vice President Director of Business Development Roxanne.Ford@austintitle.com CEDAR PARK 901 CYPRESS CREEK RD. STE. 104 , CEDAR PARK, TX 78613 512-823-2800

LESLIE LINDER

Business Development AVP/Business Development John.Lockhart@austintitle.com Pamela.Carroll@austintitle.com

AVP/Business Development Leslie.Linder@austintitle.com

NORTHWEST 3708 SPICEWOOD SPRINGS RD. STE. 100, AUSTIN, TX 78759 512-346-4020 NORTH 9600 N. MOPAC EXPWY. STE. 125, AUSTIN, TX 78759 512-459-7222 DOWNTOWN 1717 W. 6TH STREET STE. 102, AUSTIN, TX 78703 512-329-0777

CHERA CARTHRAE JOHNSON

Commercial Business Development Business Development Felisha.Nwoko@austintitle.com Chris.Kemp@austintitle.com

Business Development Chera@austintitle.com

SOUTH MOPAC 1601 S. MOPAC EXPRESSWAY STE. C-120, AUSTIN, TX 78746 512-306-0988 ROUND ROCK 810 HESTERS CROSSING STE. 155, ROUND ROCK, TX 78681 512-244-2266 BASTROP 815 HWY 71 WEST, BLDG. 1, STE. 1100, BASTROP, TX 78602 512-303-9633

VANESSA LINDSLEY

STEPHANIE MAREK

HANNAH MYRES

Business Development Business Development Business Development Vanessa.Lindsley@austintitle.com Stephanie.Marek@austintitle.com Hannah.Myres@austintitle.com

www.austintitle.com

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Putting a Face on Real Estate since 1995.™

RL Advertising Partner: Veterans United Home Loans

of Realty Executives enjoys catching up with Dianna Meier of KB Home at the KB Home Agent Appreciation Mixer. If you're looking for a beautiful home in Saratoga Falls in Elgin, Dianna can show you some beautiful new homes starting in the $180s. Sandra Carlson

RL Advertising Partner: KB Home

RL Advertising Partner: Stewart Title

Escrow Assistant Patricia Stevens and Escrow Officer Raven Rovello of Stewart Title are working hard to make sure all the paperwork is complete so clients' closings get done on time.

Download Photo: RL_040819_A.jpg for FREE at myrealtyline.com

Download Photo: RL_031319_D.jpg for FREE at myrealtyline.com

Chad Bowman and Marcella Davis, both of Veterans United Home Loans, remind REALTORS to check out their classes at myrealtyline.com to learn more about serving veterans. Chad and the team are standing by and ready to help you help veterans buy a new home.

Download Photo: RL_031519_B.jpg for FREE at myrealtyline.com

CHAMPIONS SCHOOL OF REAL ESTATE

CONTINUING EDUCATION (CE)

512-244-3545

www.ChampionsSchool.com/Austin

Strategies for Career Excellence

Insider's Guide to Commercial Real Estate 119 | 18-HOUR CE PROGRAM

119 | 18-HOUR CE PROGRAM

$

$

Designed to meet TREC Continuing Education requirements, this program covers a myriad of topics, including TREC legal updates, current and emerging technologies and their effect on business, and tips on how to make your business more successful in a changing world.

MAY 9 - 10 Thursday 8:30 AM - 12:30 PM Legal Update I 1:30 PM - 5:30 PM

Legal Update II

5:30 PM - 6:45 PM

Tech Update

Friday 8:30 AM - 5:30 PM

Strategies

Texas Complete with Broker Responsibility 119 | 18-HOUR CE PROGRAM

CAREER FAIR

FRIDAY, MAY 31

st

10AM - 2PM

Discuss Real Estate Career Opportunities with Indsutry Leading Professionals! Register Today: www.ChampionsSchool.com/career-fair

Open to the Public

MAY 8 - 9 Wednesday 8:30 AM - 6:45 PM

Insider's Guide

Thursday 8:30 AM - 12:30 PM Legal Update I 1:30 PM - 5:30 PM

Legal Update II

TREC Legal Update I &II 80 | 8-HOUR CE PROGRAM

$

Brokers who sponsor sales agents, broker of an entity or those authorized to supervise other licensees are required to take a 6-hour course on broker responsibility. In addition to the Broker Responsibility course, this program includes TREC Legal Update I & II, Tech Update, and the very informative elective How to Write and Understand a Policies and Procedures Manual.

Understand the ins and outs of the commercial real estate business and become familiar with the terminology and mathematics. By the end you will have a better understanding of how this unique area of real estate works and see commercial real estate in a whole new way. Topics Include: Investors, Valuation of properties, commercial contracts and more.

$

MAY 9 - 10 Thursday 8:30 AM - 12:30 PM Legal Update I 1:30 PM - 5:30 PM

Legal Update II

5:30 PM - 6:45 PM

Tech Update

Friday 8:30 AM - 3:30 PM

Broker Responsibility

3:30 PM - 5:30 PM

Policies & Procedures

TREC Legal Update I & II covers various topics related to changes in regulation, forms and standards of practice including legislative changes affecting property management and disclosures. Topics also include ethics requirements, fair housing, agency laws and DTPA. This 8-Hour Program is mandatory .

MAY 9 Thu: 8:30 AM - 5:30 PM

MAY 24 Fri: 8:30 AM - 5:30 PM

Online course options availabe at www.ChampionsSchool.com/real-estate/online

Broker Responsibility #06-06-128-31450; Policies & Procedures #02-00-078-31025; Strategies #08-00-129-33534; Tech Update #02-00-129-33533; Legal I #04-04-129-33197; Legal II #04-04-129-33198; Farm: #10-00-119-33503;

TREC #0005


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April 2019

PERFECTING THE HOMEBUYING EXPERIENCE SINCE 1993 Empire Communities is one of North America’s largest integrated master-planned community homebuilders, having built over 20,000 homes to date. With over 25 years’ experience in homebuilding, we recently entered the Austin market through our acquisition of Centerra Homes. Since 1993, we have been committed to building inspiring new places to live with functional home designs and quality finishes for every style and budget. We’re excited to work with talented and knowledgeable Austin Realtors to find their clients the perfect Empire home.

See where we build and get to know us better at empireinaustin.com

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RL Advertising Partner: M/I Homes

Watch out world, Miriam Moorman and Christine Handy, both of JP & Associates, are Central Texas' newest New Home Sales "Masterminds" after attending a special class. The class was held at M/I Homes' beautiful model home in Parkside at Mayfield Ranch where the builder is about to close out with just a handful of quick movein homes left.

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Putting a Face on Real Estate since 1995.™

RL Advertising Partner: Keller Williams Realty

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Brent Faske of Texas Realty Alliance is taking notes on tips for promoting his listings at a CE class offered by Stewart Title and sponsored by KB Home. Check out more classes from Stewart Title at myrealtyline.com.

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Allison Immendorf of Blackburn Communities gives David Pimentel of Berkshire Hathaway Home Services Anderson Properties the lowdown on the homes they have available in the area. Blackburn is building in four communities in Round Rock, Pflugerville and Austin with some communities offering homes from the $200s!

RL Advertising Partner: Blackburn Communities Download Photo: RL_030919_N.jpg for FREE at myrealtyline.com

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RL Advertising Partners: Stewart Title & KB Home

Talk about a guy who believes in team building. Robert Fischer of Keller Williams Round Rock buys Mardi Gras Casino Night Fundraiser tickets for his whole team to have some fun at the company event. He and his wife, Michele, had fun handing them out.


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www.myRealtyLine.com

April 2019

Creating Customers for Life AFTER CLOSING BEST PRACTICES Days 1 - 30

Days 31 - 60

Days 60+

Bring/deliver food on moving day

Offer one housekeeper visit

Telephone call - what do they need?

Arrange cleaning service prior to moving in/out

Provide information on community services

Send maintenance checklist

Follow up telehpone call using FORD (Family, Occupation, Recreation, Dreams)

Invite to client appreciation party

“Catch your Breath” basket video, pizza. muffins, goodies

Host morning coffee for neighbors

Drop off “survival kit” with paper products (toilet, cleaning, etc.)

Take digital photos of home, e-mail instructions on how to forward to family, friends

Arrange for locksmith to re-key home Provide new address labels

Take inside photos/home inventory for insurance

Change of address rubber stamp www.giftstamp.com

Three-ring binder to organize important papers

Provide “We’ve Moved” cards & postage stamps Provide utlities/phone/DMV/license change information

Babysitter list Security system information

Provide handyman gift certificate

Formal icebreaker with neighbors - host housewarming party, tea, ice cream, social

Massage certificate

List of contractors and service

Home Depot/Lowe’s Gift Certificate

A telephone call to just say “Hi”

Dine-out Coupons

Upcoming community events

“how Can I Help?” Telephone Call

Personal visit

Movie Passes

Sent parents out to dinner you watch the kids

Picture-Hanging Kit Take picture of clients in their new home

Home warranty plan reminder and copy of plan Dinner coupons

Include in client appreciation day Host a balloon ride to see neighborhood from air Cleaning crew for master bedrooom/bath List of your top restaurant picks Guide to fun things to do in area Give a book about the city Market stats personalized to their area Daylight saving time reminder Links to websites clients would be interested in Email contest Send relevant articles Send house & garden tips Send seasonal & birthday cards Notepads personalized to client 25 stamps to cover next postage increase Send goodies Sport team schedules Magazine subscription

When You Want It Done Right the First Time! Mark Hairston

Senior Loan Officer (NMLS#221417)

512-789-6967 MarkHairston.com

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Home Builders Assoc. of Greater Austin

President’s Column By Becky Collins • 2019 President

Invest your time and resources in the HBA!

S

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April 2019 www.myRealtyLine.com

pring has arrived in Austin and the real estate industry continues to flourish! As our thoughts turn to a new season and our work environment becomes busier, it’s important to take time to reflect on where to invest your time and resources. Because we live in an age of innovation, technology and communication, having strategic partnerships across business sectors is no longer simply a social option. It is a necessity that will keep our local businesses competitive in a fluid, changing market. With that in mind, I would like to personally invite you to consider getting involved with the Home Builders Association (HBA) of Greater Austin. Since 1953, the HBA has served six surrounding counties — Bastrop, Caldwell, Hays, Lee, Travis and Williamson — and works with government, public, business and community organizations to advance the practice and professionalism in the home building industry and to ensure that all people in the Greater Austin area live in strong communities and affordable homes that enable them to thrive.

We have found that people join not only for the networking and advocacy benefits, but to feel like they belong to a professional family that is working toward the greater good of the industry. The relationships people form is why we continue to grow and are over 750 members strong. Here are five reasons to consider getting involved with the HBA: 1. Education: There are many opportunities to grow professionally through seminars, workshops, and continuing education courses. As a member, you also have membership in the Texas Association of Builders (TAB) and the National Association of Home Builders (NAHB), thus gaining access to local, state and national educational resources with one membership. 2. Collaboration: Networking events allow for builders, REALTORS and industry related companies to come together to learn and grow. Throughout the year, there are numerous events and meetings held at various venues, from the golf course to the classroom to the ballroom. It is easy to get active in the

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HBA by joining a council or committee where your talents can be put to work making our industry better and having your voice heard. 3. Action: Make a difference in our community by supporting the efforts of HomeAid, Community First and other outreach programs that make the Greater Austin area a better place to live. There are many opportunities to volunteer and give back! 4. Advertising: There are many events that provide excellent opportunities for recognition, such as the MAX Awards, Parade of Homes, annual and mid-year housing forecasts, Benefit Home, golf tournament or the Crawfish Boil Builder/REALTOR mixer. Our members are also published in our membership directory and website. We encourage our members and the public to “do business with a member.” 5. Advocacy: Saving the best for last, the HBA closely monitors regulatory and legal issues that affect the residential construction

Putting a Face on Real Estate since 1995.™

industry. We are always on the lookout for local issues that affect our industry and take a very active role to improve the situation on behalf of our members, with numerous wins on issues like Code Next and the City of Austin Electrical Inspection Relief to name a few. We are committed to protecting your business interests, giving you a voice, and keeping you informed. Gain insight to issues that we face in the present so we can plan for the future. These are only a few of the reasons we invite you to join the HBA. If you are interested in learning more, please reach out to me, a staff member, or any one of our board directors. Or check out our website for our next event and join us! Henry Ford once said “Coming together is a beginning, keeping together is a process, working together is a success.” I look forward to accomplishing all of this, together. RL

Upcoming HBA Events APRIL

27 MAY

1

MAY

7

MAY

23

Marketing & Advertising Excellence

AWARDS BANQUET Wine-d Down Wednesdays

NETWORKING HAPPY HOUR

TO LEARN MORE

HBAAustin.com

HBA Goes Local: Bastrop

General Membership Meeting Featured Event

HBA Golf Classic

Trinity Title of Texas Welcomes

Jazz Lough!

Specializing in social media as well as interpersonal marketing, Jazz sets a new standard in the real estate industry with her charisma and vast industry knowledge.

JAZZ LOUGH

Business Development (214) 995-0139 jlough@trinitytitletx.com WWW.TRINITYTITLETX.COM


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April 2019

15

The Mortgage Experience

YOU’VE BEEN WAITING FOR

John Schutze

MORTGAGE BANKER NMLS #208548

John@TexasLoanExperts.com

(512) 775 - 6820

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Arien@TexasLoanExperts.com

(512) 699 - 8306

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The Home Loan Expert, LLC NMLS #1326241 | Corporate Office: 1600 S. Brentwood Blvd. Ste. 700 St. Louis, MO 63144


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April 2019 www.myRealtyLine.com

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Putting a Face on Real Estate since 1995.™

RL Advertising Partner: Drees Custom Homes

The gals at Drees Custom Homes are proud to show off their inventory at the WCREALTORS Super Bowl of Builders. Holly Lee, Sara Coltharp and Connie Hentosh talked with REALTORS about how Drees was just named 2018 Best of the Best by the Austin-American Statesman.

RL Advertising Partner: M/I Homes

Meet some of the latest new home sales masters. Brandon Bartlett of Home Connect 512 Real Estate Group, Leticia RiveraClemente and Felicia Maddocks, both of The Groove Realty, learn more about the differences between selling new homes and re-sale homes at a recent class hosted by M/I Homes in Parkside at Mayfield Ranch — a closeout community for the builder.

RL Advertising Partner: Keller Williams Realty When you hold all the chips, everyone's your friend. Kim Whitlock and Candi Shelton, both of Keller Williams Realty Round Rock, had a big time at the company's Mardi Gras Fundraiser.

Download Photo: RL_031419_B.jpg for FREE at myrealtyline.com

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April 2019

MODELS NOW OPEN! LaCimaTX.com

CECI BURKLOW | 512-667-7300

104 TULIP GARDEN TRL

ADDRESS

117 TULIP GARDEN TRAIL

516 ACADEMY OAKS

NOW

FLOORPLAN

SQ FT

STORY

BR/BA/GAR

MLS #

104 TULIP GARDEN TRL

$320,000

ASHERTON

2,113

1

3/2/2

MLS 5407732

117 TULIP GARDEN TRAIL

$310,000

CALDWELL

1,884

1

3/2/2

MLS 2195753

516 ACADEMY OAKS DR

$372,000

CALVERT

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MLS 7967757

TODD HAYS | 512-834-9294

105 EMERALD GARDEN

117 EMERALD GARDEN

ADDRESS

149 EMERALD GARDEN

NOW

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SQ FT

STORY

BR/BA/GAR

MLS #

105 EMERALD GARDEN

$366,567

DORCHESTER

2,229

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4/3/3

MLS 9229451

117 EMERALD GARDEN

$350,944

RICHMOND

2,613

2

4/3/2

MLS 3773139

149 EMERALD GARDEN

$303,356

CAMDEN

1,628

1

3/2/2

MLS 5146936

TISHA ENDSLEY | 512-686-4507

SF MODEL HOME

ADDRESS

504 ACADEMY OAKS DR

508 ACADEMY OAKS DR

NOW

FLOORPLAN

SQ FT

STORY

BR/BA/GAR

MLS #

504 ACADEMY OAKS DR

$383,990

HENDERSON II

2,588

1

4/3/2.5

MLS 1909357

508 ACADEMY OAKS DR

$399,990

PARMER

2,873

2

4/3.5/3

MLS 7386533

CECI BURKLOW | 512-667-7300

TODD HAYS | 512-834-9294

TISHA ENDSLEY | 512-686-4507

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April 2019 www.myRealtyLine.com

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Putting a Face on Real Estate since 1995.™

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Putting a Face on Real Estate since 1995

Central Texas Residential Real Estate Council

Director's Column By Susanna Boyer • 2019 Director

How to know when to say goodbye to an annoying client!

A

s a real estate agent, there is no doubt you will come across a client that, no matter what you do, will prove to be a difficult one. They’ll have unrealistic expectations, make outrageous requests or even worse, drag your name through the dirt if or when you decide it’s not worth your time. Here are a few examples of annoying clients who can make you rethink your job choice. Mr. Overexcited and Mrs. Underprepared: These are the buyers who want to see 50 homes over the next couple of days, but refuse to get pre-approved, so they don’t even know how much they qualify to spend! Mr. and Mrs. Undercut: We’ve all had that buyer client that you’ve been working with for six months, but they drive around, call on every “for sale” sign, talk to listing agents, ask them to show the house, write the offer, but never mention that they are already working with another REALTOR! Mrs. Unrealistic: This is the one who texts you at midnight and expects to see a property at 9 a.m. in the morning. Mr. I’ll Do What I Want: You know this

one! This is the seller who refuses to keep the house clean and won’t agree to showings except at certain times and certain days and won’t allow a sign or a lock box! Mrs. I Really Didn’t Want Your Opinion: This is the seller who asks your professional opinion on what they should do to make the home more saleable, yet they won’t do any of the things that you tell them to do. Mr. and Mrs. Pie in the Sky: We’ve all been fed a piece of this pie — the seller that will not lower their price, no matter how many times you tell them that it is overpriced. Mr. and Mrs. Cutthroat: This is the favorite of all REALTORS (wink, wink). This is the client (buyer or seller) who wants part of your commission because you “make so much money” for doing very little. Wait! What? All of these examples are education opportunities, but after you’ve told them so many times and they still don’t get it, it’s time to let them go. Refer them to someone and get a referral fee. At least in this scenario, you get paid and don’t have to deal with the chaos. RL

t e e w e s m ho t s u r t e hom Home is where you gather with family and friends and make memories that last a lifetime. mortgage products and your loan is processed and underwritten locally.

Contact Hometrust Mortgage today for a free consultation or

Call (512) 450-1222 Richie Rodriguez

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Lynn Edgar

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Bradley Rife

NMLS# 221487 brife@hometrust.com

Catherine Darwin NMLS# 1606718 cdarwin@hometrust.com

Bryson Reid

NMLS# 1411621 breid@hometrust.com

Hometrust Mortgage Company, NMLS# 149932 4301 Westbank Dr. Escalade B Suite 150 Austin, TX 78746


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MONTICELLO HOMES

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FROM THE $ 300s

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April 2019

TAKE ADVANTAGE OF OUR EXPANSIVE SELECTION OF

MOVE-IN-READY HOMES

COME VISIT DEERBROOKE TODAY FOR A TOUR OF OUR OUTSTANDING COMMUNITY. NOW IS THE IDEAL TIME TO CALL OUR COMMUNITY HOME.

At Deerbrooke, our four award-winning builders make it easy to build or discover the perfect home for a family at any stage. From one-story homes with cozy spaces to two-story homes fit for a growing or multi-generational family, Deerbrooke has dozens of move-in-ready homes available today. This summer, we’re breaking ground on the second phase of development, bringing nearly 400 additional home sites and new builders. Stop by our model homes, open daily, to take advantage of thousands in builder incentives and quick closings.

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Materials are protected by copyright, trademark, and other intellectual property laws. All rights in these materials are reserved. All products and company names marked as trademarked (™) or registered (®) are trademarks of their respective holders. Copying, reproduction and distribution of materials without prior written consent of Deerbrooke is strictly prohibited. All information, plans, and pricing are subject to change without notice. This information does not represent a specific offer of sale or solicitation to purchase property within Deerbrooke. Models do not reflect racial preference. *Closing timeline may vary due to buyer or seller factors. A Randolph Todd Development and Crown Community Development.

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April 2019 www.myRealtyLine.com Expert Speaks Out

Commentary

Interest rates: expectation and reality by Harold J. Copher

T

oday’s mortgage applicant is much better informed than when I originated my first loan in 1998. No doubt about that. Interest rates remain the focal point of discussions today, just as they did yesterday. Everyone wants the lowest rate, but the two most misunderstood aspects of interest rate shopping remain the same: The rate/ cost paradigm and market volatility. First, consider these two points regarding interest rates that should hold true from lender to lender. The longer the period of time you are asking for a fixed interest rate mortgage; the higher the rate will be. For the same client, a 15 or 20 year fixed-rate term is likely at a lower interest rate than a comparable 30-year, fixed-rate term. Next, the dollars invested in the transaction cost works inversely with respect to the interest rate. The more dollars invested in lender fees, the lower the rate should be and vice versa. The concept of “no cost loans” is a marketing and sales effort. There are third party and internal operational costs associated with providing your client with a mortgage loan. Nobody works for free, right? However, there may be flexibility as to who pays those costs. The lender may be willing to absorb those costs if the client is willing to accept a slightly higher interest rate. In addition, there are usually options to prepay interest in advance in the form of a discount to improve the

interest rate received. Unlike most consumer loans, mortgage interest rates can change day-to-day and sometimes within the same day. That is because these interest rates are market based —influenced by investor demand for mortgage backed securities. It is a marketplace driven by those in need of funds to acquire real estate interfacing with investors willing to accept an income stream based on economic conditions and the risk associated with investment in the housing market. When referring to economic conditions, I think it is wise to realize that the term encompasses both expectation and reality. Start by thinking of the concept in terms most are familiar with — stock prices or securities for a public company registered and traded on one of the exchanges. For example, if there is an announcement in the mainstream media that the U.S.-China trade discussions appear to have stalled, then the market value of stock in firms impacted by those failed negotiations will change. However, if the negotiations were actually ongoing and a new agreement was finalized, then the market value of those securities impacted by the new agreement would react again based on the reality of that occurrence. The market value was impacted by the perceived failure, and then again by the reality of the terms of the new agreement.

RL austin

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Putting a Face on Real Estate since 1995

There are certainly many factors impacting investor demand for mortgage backed securities on a day-to-day basis. Some expected and some not expected. There will be times when our home buyer gets caught in a timeline where the market value of mortgage backed securities and the rate quoted is impacted by an expectation, a reality or both. Several years ago, I remember a monthly inflationary index reported at much higher than expected. Interest rates increased that day based on the newly reported index. The next month, the agency issued the new numbers and revised the previous month’s report downward, citing an error in the original computation. That error came at a

Putting a Face on Real Estate since 1995.™

bad time for clients locking the interest rate for their new 30-year, fixed-rate mortgage. I don’t remember the impact of the erroneous report causing anyone to re-think their home buying plan, but they did receive a slightly higher interest rate or an increase in their transaction cost to retain the original rate, sadly due to a market reaction driven by what proved to be false information. There have been several recent articles noting how some analysts are fearful that recent trends in the stock and bond markets could be signaling an economic downturn. These forecasts may or may not prove to be true, but the expectation of a downturn or evidence to the contrary could impact our mortgage rates in the short-term. RL

THRIVES: Continued from front page

What’s in Store for 2019 and Beyond? Foundation board members and volunteers continue to identify various community needs for which to provide meaningful volunteer opportunities. The Foundation also sources programs for which to provide financial support. Cross says that one of the biggest goals she has is to “educate the public on our generous REALTOR community and all they ways they work to give back.” One area in which Cross sees room for improvement is with the scholarship program. The Foundation receives hundreds of applications from students in Travis, Williamson and Hays counties. This year’s match-for-match initiative will award even more students, says Cross. With a $1,000 donation, the Foundation will provide a 100 percent matching contribution. Plus, members and their agencies are encouraged to create an ABoR Foundation scholarship in honor of an individual, business or estate. A

$1,500 donation will go toward the creation of a $2,500 scholarship (which includes the Foundation’s match) in the name of the member’s choosing. How You Can Help All ABoR members are encouraged to keep the $10 voluntary box checked during association billing, which occurs three times per year. “We’re trying to get in front of our members in every way possible,” Cross says. And to that end, members are asked to learn more about the Foundation’s community outreach and charitable efforts at www.abor.org/foundation. There, individuals — and their agencies — can sign up for volunteer opportunities, donate and participate in fundraising raffles. For those who want to engage with the Foundation in planning activities, there are several committees that meet on an ongoing basis and invite the membership’s participation. RL

NEW INVENTORY AVAILABLE More Options For Your Buyers-Now, Spring, or Early Summer

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LAKE TRAVIS Melissa Griggs-Web 263-9090


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www.myRealtyLine.com

April 2019

Danny Wilson, Keller Williams

2018 REALTORS OF THE YEAR!

Mark Pearce, Realty Austin

2018 was a great year at Santa Rita Ranch & 2019 will be even better! The Realtor who sells the most homes at Santa Rita Ranch will be awarded 2019 Santa Rita Ranch Realtor of The Year and win $10,000 in cash. We have more than just a grand prize up our sleeve - in 2019 at The Ranch,

SANTA RITA RANCH

REALTOR OF THE

we will be giving away $40,000 in cash prizes to our Realtors. Join us for our Santa Rita Ranch Experience The Ranch VIP Bus Tour on April 11th for our second event of the year! Ranch Rewards program effective Jan. 1, 2019. Previous Ranch Style Reward program and Cash Cow Rewards program participants will now adhere to the Ranch Rewards program guidelines & rules starting Jan. 1, 2019 through Dec. 31, 2019. Ranch Rewards program is subject to change without notice.

IT PAYS TO SELL

at

SANTA RITA RANCH

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April 2019 www.myRealtyLine.com

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Women's Council of REALTORS®

Putting a Face on Real Estate since 1995.™

President’s Column By Jennifer Lish • 2019 President

Local VA Loan Experts at Your Service Veterans United Home Loans in Austin offers: Specializing in VA and VLB Loans

Some tips for working with difficult clients

Complimentary credit consulting No lender fees (except with VLB Loans) VA Loan classes at ABoR (2-hour CE)

S

Get more info and reach your local VA Loan expert at (512) 646-0800 or AustinVALoans.com!

3415 Greystone Dr, Ste 301, Austin, TX 78731. Licensed by the Texas Dept. of Savings and Mortgage Lending, Mortgage Company License #1907; 77193 Servicer License - Corporate (Missouri) Office: Texas-SML Residential Mortgage Loan Servicer Registration #1907. VA approved lender; Not a gov’t agency. NMLS #1907 (nmlsconsumeraccess.org).

Chad Bowman

U.S. Marine Veteran Branch Manager, NMLS 191475

pringing into the busy real estate season can bring challenging clients your way. As REALTORS, difficult clients come with the territory. It is our responsibility to represent our brand and profession, which means maintaining composure and delivering the best advice and information available. Educating our clients is very important. Think it through because there are many different types of difficult real estate clients who all respond differently. We have the historian, the know-it-all, the over-analyzer, the reality TV junkie, the non-listener, the low baller, the delusional and the social animal who loves to bring friends and family with them. You can make the best of challenging clients by accepting them for who they are, picking your battles and be like a duck by letting their behavior roll off your back. You shouldn't create information overload for your clients. Agents can often create trouble for themselves when they share too much information on the inner workings of a transaction. This can cause unnecessary stress to the clients. You should accept who you are and recognize your limitations with challenging clients. If you are not good at dealing with them, consider bringing in someone who has experience in these types of clients to help

with the transaction or refer them to another agent. Firing a client is an option but consult with your broker before firing them. The broker is liable for your actions and should always be informed before a situation gets to the point of terminating an agreement. It's important to understand why your clients are being difficult and have the resources and understanding to provide a solution. We must be proactive rather than reactive. It’s our responsibility to make sure that we are educated with the most updated practices, methods and housing market trends to impart our wisdom onto our clients. Once clients have a clearer understanding of the market, they have a more defined appreciation of the hard work and effort put into the process by the agent. We have to stay sharp and knowledgeable and be a constant source of reassurance and education for our clients. Check out Women's Council of REALTORS Austin's calendar and attend our motivational, educational and inspirational meetings and events. Like our Facebook page. Our brokers, title companies, lenders, and of course our boards offer plenty of information. Now go sell, sell, sell! If you are interested in more information, please contact me at 512-296-8187 or at Lishjennifer@gmail.com. RL

Words to the Wise

Prizes!

THOSE $3k

$5k

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x2

& SEPTEMBER 2, 2019

SELL 2 HIGHLAND HOMES BETWEEN

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x4

x3

1. Listen One of the most valuable things you can do is listen to your client. This allows you, as the real estate agent and professional, to see if any of their concerns are legitimate. Many times, their concerns are easily solved.

2. Pre-Screen for Clashes Before any real work begins meet up with them and find out what the client wants, what they need and what are the non-negotiables. This will help you have a better understanding and decide if your personalities will work or if you should refer this client to a colleague.

3. Be Creative

AND JOIN US AT OUR EXCLUSIVE PARTY IN SEPTEMBER! THOUSANDS IN PRIZES! THE MORE YOU SELL, THE MORE YOU WIN! ELIGIBILITY REQUIREMENTS: ALL QUALIFIED SALES MUST BE ORIGINAL CONTRACTS WRITTEN BETWEEN JANUARY 1, 2019 AND SEPTEMBER 2, 2019. ONE (1) FINAL EVENT INVITATION PER QUALIFIED REALTOR. PARTICIPATION IS NON-TRANSFERABLE. HIGHLAND HOMES LTD HAS SOLE DISCRETION IN DETERMINING WHETHER THE ELIGIBILITY REQUIREMENT IS MET FOR EACH SALE. ONLY ONE REALTOR NAME IS RECOGNIZED PER SALE. OFFER VALID ON AUSTIN HIGHLAND HOMES ONLY. PLEASE SEE A SALES COUNSELOR FOR MORE INFORMATION. AUS 010119

Try to put yourself in your client’s shoes and try to envision what would make them feel better at any given point in the transaction. This will make you a more credible and understanding professional and could even lead to friend and family referrals. We all want more referrals!

4. Have Empathy When a situation arises, take a step back, place yourself in the client’s situation, think about their personality, and recognize there may be more going on in their lives than you realize.

5. Be Nice! No explanation needed!


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RL Advertising Partner: Highland Homes Wine and cheese? Yes please! Darlene Hello of John Horton Realty and Darrell W. Reiley of Austin Preferred Properties partook in the wine and cheese while they met new people at the Stewart Title social sponsored by KB Home.

RL Advertising Partners: Stewart Title & KB Home

With inventories so low, selling new homes is a "must." That's why Diane Vanlandingham of Keller Williams Realty, Stephanie Fischer of JP & Associates, Marilyn Williams of eXp Realty, Carol Polito of Coldwell Banker United, REALTORS and Cecilia Hoyle of Better Homes and Gardens HomeCity attended a new home sales masterminds class hosted by M/I Homes.

RL Advertising Partner: M/I Homes Download Photo: RL_031419_D.jpg for FREE at myrealtyline.com

Holly Schuler of Texas National Title has a ton of fun with friends and clients like Kiersty Lombar of Keller Williams Realty at the Round Rock Market Center's Mardi Gras Casino Night Fundraiser. They were helping to raise money for the company's Cause, Care & Relief program that aids agents when they are hit with an emergency.

RL Advertising Partner: Texas National Title Download Photo: RL_031719_AL.jpg for FREE at myrealtyline.com

Download Photo: RL_030919_D.jpg for FREE at myrealtyline.com

Download Photo: RL_031519_I.jpg for FREE at myrealtyline.com

Tiffany Amore and Larry Carter, both of Highland Homes, remind REALTORS that when they sell at least two Highland homes between January 1 and September 2, 2019, prizes will be won! Check out more details about the company's "Pop Those Prizes" promotion on page 22.

Build a home

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That’s building with ©2019 The Drees Company. All rights reserved. 191674 3/18


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ADVERTISER PROFILE

Partner in Progress

RE/MAX Texas by KATIE AGNESS

S

ince 1973, RE/MAX agents have been working tirelessly to help homebuyers find homes that match their lifestyles. RE/MAX has a network of over 125,000 productive real estate agents and is growing with a 4.4 percent total agent count increase in 2018. “Our network of agents specializes in both residential and commercial in more than 110 countries and territories around the world,” says Dana Tuggle, vice president of RE/MAX’s central region. “The RE/MAX mission is to be the worldwide real estate leader, achieving our goals by helping others achieve theirs. Everybody wins.” While the company has expanded internationally throughout the course of its history, RE/ MAX has a strong local presence, with multiple offices in and around the surrounding Austin area. Through these locations and agents, RE/MAX works with an array of clients, from young professionals to families to active seniors. “Each year, RE/MAX agents help hundreds of thousands of families — across multiple generations — buy or sell a home,” Tuggle says. “Buying a home is personal, and what works for one family or individual won’t work for the next. Having an experienced agent who performs multiple transactions each year can be beneficial. Our job is to guide you through the home buying process — whether this is your first time buying a home or your fifth.” RE/MAX’s success is directly connected to the quality agents and franchises that have enabled the company to grow and evolve. “Joining RE/MAX allows brokers and agents entrepreneurial independence, opportunities to keep more of what you earn and extra time to enjoy life.” Tuggle says. “One of our core values at RE/MAX is to be ‘customer obsessed,’ which means constantly thinking about how to better serve our franchisees. As times change, so have the needs of our brokerages.” To adapt to the changing needs of the industry and its agents, RE/MAX has invested in a variety of areas. Within the past year, RE/MAX acquired an award-winning real estate web development and software firm, booj, as well as restructured our service model to better serve its network of agents worldwide. In January 2019, RE/MAX announced a new service model that

focuses on training and professional development. “We know that agents who are learning-based are more successful and RE/MAX University provides unified learning experiences with a focus on education that empowers the network,” Tuggle says. “RU now offers 70 plus designations, certifications, learnDana Tuggle, vice president ing tracks and courses and has plans for additional roll outs. Even the experienced agent and team can re-engage with new and improved training opportunities that will help them get back to basics and deploy successful tactics to improve their business.” RE/MAX agents are well-known for their expertise and experience and average more sales than other agents. “Every transaction is unique and RE/MAX agents worldwide sell more real estate than any other brand,” Tuggle says. “A productive agent may be more in touch with the market and can help you identify properties, schedule showings to walk you through the home and help you negotiate. Going through the process of buying a home without professional guidance can lead to costly problems later.” In addition to helping clients buy properties, RE/MAX is equally as knowledgeable at selling homes. “When buyers are ready to sell their home, they want to do it quickly,” Tuggle says. “That is the time to call an experienced RE/MAX agent who will help them get the most out of their most-prized investment. RE/MAX agents can answer all their questions including what their home is worth and how quickly their home will sell.” As one of the most recognized real estate businesses in the world, the RE/MAX team has built a reputation amongst home buyers and sellers for a quality, stress-free experience. “When you walk among top producers, feeling inspired to grow your business is only natural,” Tuggle says. “RE/MAX offices are busy, dynamic environments where real estate professionals truly shine. At RE/MAX, we are a business that builds businesses through tools, training and technology. For 46 years, the quality of RE/MAX agents has built the No. 1 name in real estate.” RL

When you walk among top

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April 2019 www.myRealtyLine.com

April 25th

and

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12:00 to 2:00PM I Model Park

chance

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Putting a Face on Real Estate since 1995.™

Download Photo: RL_030919_E.jpg for FREE at myrealtyline.com

& Music Model homes

austin

REALTORS think the WCREALTORS Super Bowl of Builders event is No. 1! Kelly Hamilton of Coldwell Banker United, REALTORS, Kendra Barger of Starpoint Realty and Heather Bonamo of WCREALTORS worked the WCREALTORS booth while they handed out swag to attendees. Download Photo: RL_031719_AE.jpg for FREE at myrealtyline.com

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RL Advertising Partner: Independence Title Keller Williams Realty Round Rock Market Center's Michele Sherwood tells Nora Williams of Independence Title how excited she is to see such a big turn out at the company's Mardi Gras Casino Night where everyone was raising money to support a fund that helps agents when they find themselves in an emergency situation.


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ADVERTISER PROFILE

Partner in Progress

La Cima by KATIE AGNESS

L

a Cima, a 2,400-acre master-planned community located in the highly desirable city of San Marcos, offers a place to live, work and play in nature. With a diverse lineup of new home designs by awardwinning builders Highland Homes, Scott Felder Homes and Wilshire Homes, La Cima is a community that embraces the character of San Marcos and the Hill Country. “La Cima is purposefully designed for homebuyers seeking a unique blend of home designs by award-winning builders, complemented by outdoor-centric amenities with hundreds of acres of parkland and recreation space,” says Eric Willis, president of Natural Development Austin, the developer of La Cima. “When combined with the appealing location in San Marcos and convenience to everyday amenities, the community is a perfect match for growing families, empty nesters, retirees and everyone in between.” La Cima’s home styles range from traditional to Hill Country modern. La Cima residents enjoy the flexible, open-concept floorplans and designer finishes. “Whether looking for a quickmove-in home, or a floor plan personalized to fit specific needs, La Cima offers something for every buyer,” Willis says. Currently in its first phase of development, the La Cima project will include multiple phases with a total of 2,400 homes at build out. The community features an oasis of Hill Country living and outdoor recreational opportunities, with over 800 acres of open space and parkland, 10-plus miles of trails, and a 45-acre “Central Park” area in the center of the community where residents can exercise, socialize and enjoy time with family and neighbors. Located at the intersection of Wonder World Drive and Old Ranch Road 12, La Cima is just five minutes west of IH-35 at the start of the Texas Hill Country, and 30 minutes from Austin and San Antonio. San Marcos is consistently recognized as one of the most desirable places to live, work or retire. “The location in San Marcos is unmatched, offering everyday conveniences combined with

small-town charm,” Willis says. “The spirit of San Marcos is endless, with businesses, shopping and entertainment opportunities for all La Cima residents, not to mention the numerous outdoor activities available at every turn. A few minutes west from downtown San Marcos creates the perfect atmosphere of being in the Hill Country while still Eric Willis, president being able to enjoy a taste of the city.” For families in the community, students can attend the highly regarded San Marcos Consolidated ISD, with residents assigned to Hernandez Elementary, Miller Middle School and San Marcos High School, with future plans for an elementary school to be located within La Cima. The community is also in close proximity to two exceptional private schools — Hill Country Christian School and San Marcos Academy. In addition to its quality school system and stylish homes, La Cima’s amenities are designed with all ages in mind. “In addition to the hike and bike trails, playscapes and community fields, the recreation center will feature an activity room, meeting room, eight-lane junior Olympic swimming pool and family pool,” Willis says. “Combined with attractive designs by award-winning builders, resort-caliber amenities, acres of open space and nearby quality public and private schools, there is something for everyone at La Cima.” With its prime location in the majestic Hill Country and easy access to two of Texas’ most happening cities — Austin and San Antonio — La Cima effortlessly blends small town charm with big-city conveniences. “La Cima stands out from other communities by going above and beyond what can be imagined in a master-planned community, and it goes far beyond the stunning new home offerings,” Willis says. “La Cima is a relaxing, yet fun-filled place to call home and a place where families will make lasting memories.” For more information, visit the La Cima website at lacimatx.com or on Facebook at @lacimasmtx. RL

A few minutes west from downtown

San Marcos creates the perfect atmosphere of being in the Hill Country while still being able to enjoy a taste of the city.

3 4 5

Receive a 3% commission on your first closing.

Receive a 1% bonus in addition to your 3% commission on your second closing!*

Receive a 2% bonus in addition to your 3% commission on your third and subsequent closings!*

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Get that Felder Feeling when you sell a new Scott Felder Home! With the Scott Felder Homes 2019 Realtor Loyalty Program, your buyers will quickly embrace our “Choose It. Love It. Live It.” promotion that allows them to enjoy the best we have to offer. CHOOSE from a variety of excellent new home locations and prices. LOVE all our award-winning home designs and interior options. And they LIVE in a home built just for them that will provide value for years to come.

C H O O SE I T. L O V E I T. L I V E I T.

ScottFelderHomes.com New homes from the $200s-$600s

*All qualified sales must be original Scott Felder Homes (“SFH”) contracts written between January 1, 2019 and November 30, 2019. Sell ONE home and you’re enrolled in SFH’s Co-Broker Loyalty Program! Sell TWO homes between 1/1/19 and 11/30/19 and qualify for a 1% bonus on your 2nd SFH closing. Sell THREE homes between 1/1/19 and 11/30/19 and qualify for a 2% bonus, entitling you to a 5% total commission on your third, and all subsequent closings for the remainder of 2019! Bonus Percentage will be dictated by order of closing: 3% upon first closing, 4% upon 2nd closing, and 5% upon third closing and thereafter between 1/1/2019 and 12/31/2019. All bonuses will be noted on the Closing Disclosure (“CD”) and will be paid at closing. Payments of commissions and bonuses will only be made to actively licensed Texas Brokers. Broker’s commission cannot be used to reduce the price of the home and is only valid if Broker accompanies and registers its client on the first visit to any SFH Austin Division Community during the bonus promotion period AND Broker’s client enters into a new sales agreement for an eligible available home during the bonus promotion period. Bonus paid to Broker upon client’s successful closing and funding and is based on the ORIGINAL contract price as stated in the Sales Agreement, excluding any Seller incentives, subsequent change orders, re-writes, or upgrades. While commission bonuses cannot be used to reduce sales price, Broker may elect to waive participation in the 3%-4%-5% bonus program and apply its Broker bonus, in all or part, towards purchaser’s closing costs. May not be combined with any other Broker bonuses or offers. No team sales: only individual selling agent may qualify. Broker is responsible for all applicable taxes. Please see a SFH Sales Associate for complete details.


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OUTTA HERE: Continued from front page

your mental health to know when to fire a client and cut your losses. Earlier in her career, Garza was helping her best friend look for a home. Whenever the friend called, Garza answered. When the friend finally settled on a property, Garza was excited to start on the contract. “And then she says, ‘My cousin is going to write the contract.’ Needless to say, I told her it’s over. Our business and friendship are over,” said Garza. One thing that can be confusing is that in training, aspiring REALTORS are told all the time to tap their personal network. Some of the first clients for many agents are friends and family members. Garza said she didn’t see this coming with her best friend. She was deeply hurt and very angry. Garza says that sometimes the person you have to fire is a good a friend. Hopefully you find out your friend’s intentions long before making a large time investment. Bonnie Neel is a mortgage agent. She too has dealt with the phone tag, procrastinators and dishonest clients. More than a few times, she’s had customers attempt to lie about their income. “I could lose my license,” Neel says. “They’re basically committing a crime. ” There’s a saying that Garza really likes, “Friends don’t ask friends to commit felonies.” And what about all those clients who aren’t your friends? “Sellers don’t always feel compelled to tell the truth on disclosures,” Garza says. “They may want to hide things so they can show their property in the best light. So we no longer write disclosures for them.” The good news is that most clients

won’t ask you to commit a crime. But you do need to be able to recognize if a client is doing something illegal — intentionally or not. And then promptly fire any felonious client. As far as toxic clients are concerned, the most common issue you will encounter are those who can’t be pleased. These are the clients who will have a direct link to your headaches, anxiety, insomnia and fear of a ringing telephone. These are also the clients who are going to help you build up your emotional armor. Lorrie Westberry, a broker/owner at Classic Realty, was at a friend’s house for game night and met a man who told her he had 10 acres on a major highway adjacent to a subdivision and he was ready to sell. He believed the property was worth $1.4 million. So Westberry made an appointment to visit him on the property. “It was not on a major highway. It was behind the subdivision. He still felt it was worth all this money.” Westberry listed the property and had an expert look at the land. It turns out that eight of the acres were in a floodplain. First the client balked that Westberry had the inspection, saying, “I didn’t give you permission to do that.” He also wanted her to give him weekly updates. She felt like she could sell the property for $450k if he put some work into it; he didn’t want to do the work. Then he upped his demands for telephone updates, wanted a daily list of 10 developers that she contacted and told her to have professional photos taken of all 10 acres. Westberry finally went out to the client’s house. The client sulked and wouldn’t sit down at the table. When Westberry

left the house she was holding a signed client-termination form. This is a pretty typical story about the toxic real estate client. But even after finding out a client was dishonest about a property’s value and location, his increasing demands for more time and attention and sulking behavior, a lot of agents will still hold off on firing the client and instead, go to their professional network for advice. They’ll also Google “When should a REALTOR fire their client?” Here’s a shortcut: If you are Googling the keywords, REALTOR, fire and client, then you probably should have fired the client long ago. So now you’re convinced that it’s time to fire the client who has been an evasive, demanding, rude, ridiculing micromanager. What’s the next step? The last thing you need is a difficult client leaving a scathing online review about you. So, if you’re feeling emotional, give yourself time to calm down. After a day or so, send a professional, polite letter sending them on their way. Real estate professionals have to keep in mind that not all clients and agents will be a good match. One thing that newer agents can’t always get past is that it’s really hard to fire a client who could possibly provide a paycheck. It’s easy for experienced agents to say, “Just fire her,” because they have a roster of clients and can choose who to work with. But instead of trying to please someone who can't be pleased, be kind to yourself by firing them. Then use your newfound free time to make yourself available to all those great clients who will still be with you when you’re an industry veteran. RL

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P. O. Box 81366 • Austin, Texas 78708-1366 • (512) 514-3141 www.myRealtyLine.com Publisher: Doren L. Carver doren@myRealtyLine.com 512-514-3141

Associate Publisher: Tawanna K. Verock tawanna@myRealtyLine.com 512-965-0057

Managing Editor: Contributing Editor: Naomi Bludworth Linda McNabb naomi@myRealtyLine.com Contributing Writers: Photographer Riki Markowitz, Katie Agness, Melanie Mitchell Naomi Bludworth melanie@myRealtyLine.com 512-413-1706 ADVERTISING SALES: Columnists: Doren L. Carver Kevin Scanlan, Cyndi Bell, Becky (512) 514-3141 Collins, Susanna Boyer, Jennifer Lish, Harold J. Copher SUBMISSION GUIDELINES: ubmit photos, press releases and calendar items to naomi@myrealtyline.com. All S images must be at least 300 dpi and include a caption with first/last name and company affiliation. Press releases must be fewer than 300 words. Non-advertisers submitting calendar items will be charged $25 per submission. All submissions must be received at least seven calendar days before ad copy deadlines. Submission items will be included as space allows. RealtyLine is published monthly by Caxton Publications, Inc.© as a non-subscription publication for the more than 12,000 members of the Austin Board of REALTORS® (ABoR), the more than 1,800 members of the Williamson County Association of REALTORS® (WCREALTORS) and the Home Builders Association (HBA) of Greater Austin. RealtyLine is a proud member of the Austin Board of REALTORS®, the Williamson County Association of REALTORS®, the Home Builders Association (HBA) of Greater Austin and is an honorary member of the Women’s Council of REALTORS. RealtyLine is not responsible for opinions or facts expressed by non-staff writers or for errors and any by-products in advertising or editorial copy. REALTOR® is a registered trademark. The word REALTOR® sometimes appears in this publication without the registered trademark symbol (®) to save space. Wherever the word REALTOR® appears in this publication, the registered trademark should be assumed.

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Graphics, photographs and maps shown are representational only and should not be relied upon as depictions of existing or proposed community improvements. Final development may differ from these representations. Subject to change without notice.

512-434-0532 NORTHGATERANCH.COM


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Real Estate News & Notes Long-time local real estate industry professional, Patricia Perez, launches new REALTOR service

v

I've always enjoyed helping others grow in their professional and personal life, which is why Personalized Business Services is a natural step for me. Personalized Business Services is business development tailored to your needs. After a one-on-one meeting we will formulate a plan to help you get to the next level. I can be your real estate transaction coordinator, help update and organize your contacts, help build your brand,

help with your social media marketing, be a sounding board, plan events, create a social media business page, find classes for you to attend, find a limousine service for you or your clients and send e-blasts and thank you cards. The list goes on and on. If I can’t do something for you then I will find someone who can! Contact me at 512-4137107 or ppw8511@gmail.com. RL

RE/MAX 1 sweeps office awards at statewide convention RE/MAX 1, owned by Tim and Tammy Kress, swept all seven categories of office production (Commissions Paid, Listing Side Units, Listing Side Volume, Selling Side Units, Selling Side Volume, Total Sales Units and Total Sales Volume) in the Austin Council at the statewide RE/MAX of Texas Convention in San Antonio. In addition to the top office award, Tim and Tammy were the Austin Council’s Broker/Owner of the Year for RE/MAX. Finally, RE/MAX 1 was the CMN Hospital’s Miracle Maker, an award given to offices who go the extra mile for CMN and Dell Children’s Hospital.

In the Specialty Awards, RE/MAX 1’s Director of Opportunities Molly McKenna earned one of three statewide top recruiter awards for her help in growing the office. “Molly has done a fantastic job, and we would not be where we are today without her,” says Tim. “She has devised a great on-boarding system for new agents, making it seamless for them to move their business here and get up and running quickly.” “Of the three awards, the Miracle Maker is closest to my heart,” says Tammy, “because it’s reflective of the attitude and culture in our whole office. We have supported their efforts since we started this journey, and every year it seems we have more and more agents who wish to contribute and it makes such a difference!” For more information, visit RE/MAX 1 at 305 Denali Pass, Suite C, Cedar Park. RL

1310 S 1st Street, Suite 100, Austin TX 78704 512-458-3730 ofc / 512-458-3736 fax info@austinrealpros.com www.austinrealpros.com

WORLD PEACE through Property Management

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You receive first month’s management fee for your referral Your clients are returned when it’s time for you to sell their property Your client gets a professional team to care for their investment Over 60 years of combined experience in real estate Refer your clients to a company you’ve come to know and trust Commercial, Apartment, and HOA Management Services Ask us about our parallel marketing program

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Sales • Leasing • Property Management Agents! We have great opportunities to advance your career. Give us a call today!


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April 2019

Spring is Here Let’s Grow Together!

You don’t have to look hard to find career growth learning opportunities at TNT. Legal Update II CE Course #33198 | 4 CE Credit Hours | Cost: $40

Thursday, April 18th | 10:00am-2:30pm TNT Mira Vista 2705 Bee Cave Rd, Suite 150, Austin RSVP: Denise.Moody@TexasNationalTitle.com

Legal Update II CE Course #33198 | 4 CE Credit Hours | Cost: $40

Thursday, April 25th | 9:30am-2:00pm XLR8 Training Room 305 Denali Pass, Cedar Park RSVP: Audra.Vasek@TexasNationalTitle.com

How to Avoid Closing Delays No CE Credit Hours Available | Cost: FREE

Friday, April 12th | 12:00-1:00pm Sky Realty Open to ALL Agents! 11300 South IH 35 Ste. B, Austin RSVP: Lisa@TexasNationalTitle.com

Contracts No CE Credit Hours Available | Cost: FREE

CE Course #33349 | 1 CE Credit Hour |  Cost: $10

Thursday, April 18th | 11:00am-12:00pm KW Northwest Market Center Open to ALL Agents!

Monday, April 22 | 1:30-2:30pm KW NWMC Training Room Open to ALL agents!

12515-8 Research Blvd #100, Austin RSVP: Melissa.Cason@TexasNationalTitle.com

12515-8 Research Blvd., #100, Austin RSVP: Melissa.Cason@TexasNationalTitle.com

Quickbooks:

Facebook Ads for Real Estate

If you don’t know your numbers...you don’t know your business! No CE Credit Hours Available | Cost: FREE

Friday, April 26th | 12:00-1:00pm TNT Lake Travis 1008 RR 620 S, Ste. 204, Austin RSVP: Lisa@TexasNationalTitle.com

Luxury Live Training, Hosted by TNT 15 CE Credit Hours | Certification: Luxury Home Marketing Specialist™ Cost until April 22: Early Bird discount $575 | Cost after April 23: $595 As more and more international and affluent buyers are attracted to the area, are you confident and prepared to prospect, market, and sell a highend property? Make the first step in becoming a Certified Luxury Home Marketing Specialist™ by taking this information-packed, live training.

Monday, May 20-Tuesday, May 21 | 9:00am-5:00pm Norris Conference Center 2525 W Anderson Ln #365, Austin Register Here: http://luxuryhomemarketing-2278427.hs-sites.com/austinmay2019

Want to Learn More? Visit:

www.texasnationaltitle.com/education/austin

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Profile for RealtyLine Austin

Realty Line April 2019