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THE BUSINESS OF VACATION APRIL 2013

HONG KONG Working together to provide dream vacations

Ventures CHINA’S TOURISM ANALYSIS

RCI Champions 2012 Winners

AOCAP 2012 CONFERENCE


CONTENTS

04 rci products

24

WHAT’S NEW

- RCI + Me Travel Memories

- RCI Products help you succeed

08 GLOBAL NEWS:

- Vacation Ownership Analysis

- Seminar on Sustainable Development of the Chinese Vacation Ownership Industry in Yantai, Shandong

13 EVENTS

- Meeting with Beijing Administration for Industry and Commerce

- RCI Ambassador Award

- RCI 2013 Resort Recognition Program

- AOCAP 2012 Conference

- RCI Handbook – Inside Guide

- e-Endless Vacation Magazine

- RCI New Member Welcome Kit

28

rci map

22 rci.com

- RCI Unveils Chinese Language Website

Ventures is published by RCI Asia Pacific Pte Ltd. Project Director: Vincent Lee Adaptation & Design: Flava Design LLP No part of this magazine maybe reproduced without written permission from RCI. Ventures publish opinions of many experts. These opinions are not a substitute for legal, accounting or other professional advice. The views and conclusions expressed in Ventures are those of the authors and are not necessarily those of RCI nor of its parent or affiliates. The information contained in this publication has been obtained from sources the proprietors believe to be correct. However, no legal liability can be accepted for any errors. © 2013 RCI Asia Pacific Pte Ltd. All Rights Reserved. Printed in Singapore.

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RCI PRODUCT

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RCI PRODUCT

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RCI PRODUCT

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RCI PRODUCT

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VACATION OWNERSHIP ANALYSIS Tourism is one of the largest industries in the world and plays an important role in the global economy. China’s tourism industry is full of opportunities. The transformation of economic development patterns is the Chinese government’s top priority for the next five years. The central government has developed a series of strategies and action plans to promote tourism.

The Vacation Ownership concept originated in the French Alps in Europe in the 1960s. In 1976 resort hotels in the French Alps were the first to introduce the formal model for Vacation Ownership and sold the usage rights for a certain time intervals. In US, Vacation Ownership was first adopted in the mid-1970s. Since then, Vacation Ownership has evolved into a global industry. Vacation Ownership involves the developer or owner of a lodging property, such as a hotel, purpose built Vacation Ownership resort or a resort villa, dividing the right of usage of each unit into 52 equal time intervals (“weeks”). One week is typically set aside for maintenance works and the other 51 weeks are sold to individual buyers. Whilst the individual buyers do not acquire ownership of the property, they obtain the right to inhabit the property for a week every year, to transfer such right through a sale, donation or inheritance, and to use the amenities of the property at a preferential rate for a specified period of time (typically between 20 and 40 years). In addition, buyers can go through a global exchange network to offer their right of stay at their original property to other owners of Vacation Ownership units in exchange for a stay at their other properties featured in the exchange network. These companies offer usage exchange services to Vacation Ownership consumers (or members) at an annual membership fee and a service charge

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for each transaction. Furthermore, when purchasing a Vacation Ownership product, buyers can obtain financing from the developer/owner or a third party. Indeed developers create purpose-built Vacation Ownership products, or in certain cases, hybrid or mixed use products that include traditional hotel guestrooms and Vacation Ownership units. Buyers can acquire from developers the usage right for a certain timeframe of a Vacation Ownership unit for a one-off payment and become a “Vacation Ownership owner” of the unit. Through the sale of Vacation Ownership, developers can recoup part or all of their investment at an early stage of development. Some developers opt to develop Vacation Ownership properties next to a hotel and allow for shared facilities services and operational efficiency. According to the latest data from the “Worldwide Shared Vacation Ownership Report” produced by Oxford Economics and The Research Intelligence Group, sales volume of shared vacation ownership, inclusive of traditional Vacation Ownership, fractional and Private Residence Club PRC products, upgrades and trial membership products, in 2010 totalled USD14 billion. There were approximately 774,000 intervals sold at an average price of USD18,070. It is projected that 15 million nights were rented at an average nightly rate of USD148, resulting in over

USD118 billion in revenue being generated by the industry. Also customer satisfaction across different segments of the US Vacation Ownership industry, reached 86.7%, second only to luxury hotels and ahead of mid and upscale hotels and casinos. Vacation Ownership commonly has the following benefits include: (1) In terms of earnings streams within the Vacation Ownership industry, there is the development profit earned from a successful project (net of product and related sales, marketing and administrative costs); revenue earned by management companies for the management services to a Vacation Ownership resort (typically an on-cost of between 10-20% of the actual operating budget); commercial revenues derived from food and beverage services; pay as you use facilities such as golf, spa, tennis etc and the profits derived from consumer financing provided to Vacation Ownership purchasers either in the form of commissions generated from a third party specialist lender or through the arbitrage earned by the developer as between his own cost of funds and the interest rate at which he lends money to his customer.. (2) Vacation Ownership also has potentially higher occupancy rates than hotels. The average occupancy rate for Vacation Ownership properties (including sold out resorts) in the USA was 79% (out of which comprising 65% were owners or exchange


GLOBAL NEWS

guests and 13% who were renters and/or marketing guests). Approximately, 53%of resorts are at least eighty percent occupied and 24% have occupancy of at least ninety percent. 15% of resorts are less than 60% occupied. Indeed, occupancy levels are similar across the resort size categories. By comparison, hotel occupancy was 58% in 2010. Vacation ownership products are particularly relevant in hotels with seasonal swings in occupancy and Vacation Ownership can help balance the supply of rooms for holiday villages/hotels. (3) Vacation Ownership also benefits the local economy. Due to the nature of the Vacation Ownership, Vacation Ownership owners tend to stay at the resort for longer periods than other travelers and group customers, and often the purchasers will revisit the hotel/Vacation Ownership resort. This in turn helps to stimulate the local tourism economy bringing benefits such as employment, tax revenues and discretionary spending on food and beverage and local goods. (4) Vacation Ownership resorts’ build requirements must be conducted in accordance with local planning and building regulations which place an emphasis on safety, quality, design and also factor in environmental laws to ensure that, for instance, the materials used in the construction of the resort are consistent with local legislation. For instance, the use of asbestos is prohibited. Increasingly, environmental awareness and consumer demand is playing an important role in influencing developers to design and construct environmentally friendly resorts. There are no uniform standards for Vacation Ownership resorts in terms of size and configuration. Vacation Ownership Units are designed to be flexible, and are often larger and better equipped than traditional hotel rooms – “home from home” - and it is important to consider the type of consumer and their expectations based on the location. Another key determining factor for the Vacation Ownership units depends on the location of the property (e.g. urban or resort style) and the expectation of demand from purchasers. For example, if the location is a family destination then the resort would include a greater number of family sized Units in the mix of rooms. If it is an urban/city location, where one would expect mainly couples, a higher percentage of studio rooms and 1 bedroom apartments would be offered. Another feature of Wyndham Vacation Ownership developments is to include high end rooms that may be classed as “Penthouse” or “Presidential” which have more exclusive

that offer extensive on-site facilities and amenities, for instance, are generally appealing in resort destinations.

fittings than a standard room. A further example could be that an owner of an existing hotel may want to sell down part of the asset; a convenient way to do this may be via a Vacation Ownership model where a portion of the existing Units are converted to Vacation Ownership units thus creating a mixed use property. Developers wishing to move into the Vacation Ownership industry are advised to consider the following points as raised in the Jones Lang La Salle report entitled What are the Opportunities for Vacation Ownership in China?: • Location remains the most important selling point for Vacation Ownership. Most Vacation Ownership properties are located in resort destinations or locations featuring good tourist sites such as central locations in gateway cities.

High quality, consistent maintenance and management services and flexible exchange programs are important factors to increase the product’s attractiveness. Further the availability of a wide-selection of properties which consumers can trade for locations has been identified as an important selection factor. Developers should take into these factors of self-manage or when selecting an operator. Today, China has one of the world’s largest domestic tourism markets and an outbound tourism market growing at a rate unequalled anywhere. Vacation Ownership offers a new and unique product within the tourism product chain, and is consistent with the Chinese government’s direction to bring innovation and diversity to the tourism industry. Development of Vacation Ownership products goes far beyond the development of a physical product. Sustainable development in the Vacation Ownership industry will stimulate tourism consumption and enable residential properties to earn revenues from actual utilization. Through integrating with Chinese characteristics Vacation Ownership has a role to play to promote the local and national economic development.

• Room type, configuration and property amenities are important considerations for consumers when they make Vacation Ownership purchase decisions. Considering users are likely to stay at the Vacation Ownership property for an extended period of time, usually one week as assigned in their Vacation Ownership allotment, properties

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Seminar on the sustainable development of Chinese Vacation ownership industry held in Yantai, Shandong On Jan. 21, 2013, the Seminar on the Sustainable Development of the Chinese Vacation Ownership Industry which was hosted by RCI and sponsored by Shanghai Runner International Vacation Club, was held at five-star Yantai Ramada Plaza Hotel. More than 50 people were invited to the meeting, including Zhuang Keqiang, deputy director of the Yantai Tourism Bureau, Adrian Lee, RCI’s Managing Director for the Asia-Pacific region, Sun Zhenyi, Board Chairman of Shandong Yitai Group --- an investor of Shanghai Runner, representatives of Shanghai Runner’s Vendors in China, and representatives from the Chinese media.

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GLOBAL NEWS

Vacation ownership exchange, a recreational means widely adopted by foreigners, has become more popular in China in the recent years. Tourism basically consists of three stages: Sightseeing, Vacation and Expedition, sightseeing being the most common among them. As international exchange has become intensified and pursuing quality life has increased steadily, many middle class people and even those with low and medium income have taken a liking to recreational Vacation. The vacation experiences provides the chance for the whole family to get together to relax themselves and travel in a leisurely way. However, this cannot go without an arbitrary and well-made travel plan, cheap and good air ticket, good services including airport pickup, good guide, car rental, meal, shopping adviser and advisory service of tourism visa. All the things mentioned above can hardly be realized through the operation system of the current Chinese tourism companies. In recent years, more tourism real estates themed recreational Vacation and Vacation ownership of small proprietors have appeared in China. Some well-established real estate companies have started to venture into the Vacation ownership industry however they fall far short of international standards. Vacation ownership exchange can only be carried out

among several domestic destinations and the operational mode are unable to meet the international industry standard because significant gap still exists in terms of scale, grade and ability to satisfy customer’s needs. Therefore, it is imperative to introduce the service of Vacation ownership which has been internationally adopted and is on a larger scale. At present, the world’s largest association for Vacation ownership is RCI, a company under Wyndham Worldwide. An international service giant, RCI has over 4,000 affiliated resorts and nearly 3.8 million members. Eight out of the ten Vacation ownership exchanges in the whole world are carried out via RCI. In recent years, RCI has shifted its focus on the Chinese market and intensified its development in this area. At present, both its scale and service can easily satisfy Chinese member’s demand for international Vacation ownership exchange. Furthermore, its Chinese partner, Shanghai Runner International Vacation Club, can offer other supporting services. As their member, they will have the opportunity to experience the quality service provided by over 4,000 global resorts so long as they can choose a proper time and book their holiday in advance. For many years, Vacation ownership or the former so-called timeshare industry has had

a poor reputation in China. This is mainly due to the reasons that proper credit mechanism has not been set up and industry standards not clearly defined. Thus this provided a loophole for the swindlers to act whenever a new industry appeared, which in the long run caused the creditability and reputation of the industry. To add on to that, the Chinese have the mentality to play their game as they deem fit and not to abide by the rule most of the time. A classic example is a joke about Li Hongzhang, a senior official of Qing Dynasty. He sent a group of acrobat to take part in an international basketball game and none of the player abides by the rule. Upon losing, they blame it on their rivals instead. One should abide by the rule of the game and this applies to that of booking an ownership vacation exchange. For example, one should make plan and book ownership exchange in advance for their trip and not expecting that they will be able to get their choice of their resort if they do it at the last moment. Issue with visa application is another problem which might restrict members from making successful ownership exchanges. However, with the immensely growth with the China economy, it is apparent that the Chinese will be able to travel to more countries with less visa restriction. This in term will enable and expose them to know

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and understand more about the ownership vacation and thus enable the industry to expand. By and large, the fear of the mention of the Vacation ownership will then be a thing of the past. In the preliminary period of the Vacation ownership industry growth in China, Shanghai Runner Hotel Management Co., Ltd. Which is under Yantai Ramada Plaza Hotel, has taken the leading position among many service enterprises. As early as 2009, it has become a member of RCI. In the recent years, it has absorbed thousands of members and moved its main office and set up Shanghai Runner International Member Club in Shanghai. It invested Vacation hotel in Xishuangbanna and Lijiang which are the first Vacation hotels that are name as member hotel. In order to promote this emerging industry, it has established a healthy sales network in cities, such as Beijing, Shanghai, Shijiazhuang, Shenyang, Jinan and Qingdao. Yet this industry is still at the initial stage in China and there are still more problems to be solve: How to develop this industry rapidly? How to solve the problems in the course of its development, including how to rapidly enhance its low social awareness among some government officials, especially in the area of member sales and service more regulated and agree with the living habit of Chinese people. This seminar, which was sponsored jointly by RCI and Shanghai Runner in Yantai, Shandong, is aimed to promote the healthy development of this industry as well as look for the prescriptions for the benign development of member clubs,

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sales units and member service providers. An Qi, the general manager of Shanghai Runner Hotel Management Co Ltd. said that the strategic aim for the long termed development of the company is to promote and serve Vacation ownership. In order to help more people understand the difference between recreational Vacation and sightseeing, Shanghai Runner is determined to work together with relevant organizations both at home and abroad to actively build a group of Vacation hotels. These hotels will be operated in accordance with international standard. In addition, they will have advanced services and facilities, and Chinese characteristics. For example, Yantai Ramada Plaza Hotel and Xishuangbanna Runner International Member Hotel have started their business and hotels which are ready for the opening: Haiyang Best Occidental Spa Seaside Hotel, Zhangjiajie Western Hotel, Lijiang Runner Exquisite Member Hotel and Shangri-La Runner Exquisite Member Hotel. Together with RCI’s 4,700 Vacation hotels, these advanced hotels offer Vacation ownership exchanges for the members, which may free them from the worries of the risks as well as give them more opportunities to enjoy their Vacations at home or abroad. At the seminar, Zhuang Keqiang, deputy director of Yantai Tourism Bureau, had an interview with Mr. Adrian Lee, RCI’s managing director for Asia-Pacific region, and An Qi, General Manager of Shanghai Runner Hotel Management Co Ltd. about the development of International Vacation ownership industry in Yantai, interaction

between tourism real estates and Vacation ownership, and the investment and development of Vacation hotels Mr. Adrian Lee said that China’s economy has increased rapidly in recent years. In addition, the income of the Chinese people is increasing steadily. Apart from the sightseeing taking the form of travel group, more and more Chinese people adopted the free and easy Vacation concept. Holding an optimistic view about the Chinese market, US RCI invested USD 5 million in launching a fullytransactional website in simplified Chinese for their members, www.rci.com. Chinese members will no longer be troubled by language obstacles and can realize online exchange of Vacation ownership themselves. This platform for the exchange of Vacation ownership was originated by RCI. RCI is determined to further increase its investment in the Chinese market in 2013 so as to provide a quality exchange platform for Chinese people’s recreational Vacation and try its best to make it become a recreational Vacation industry widely accepted by the public as soon as possible.


EVENTS

Meeting with China Tourism Association (CTA)

The RCI Team (Mr. Gavin Cheong, Business Development Director. Mr. Wong Teck Kow, Senior Counsel. Ms. Shirley Meng, Account Manager) met with Mr. Jiang Qi Kang (Vice Secretary General of China Tourism Association)on the 20th February 2013 to discuss how RCI can strengthen its presence in China by assisting hotel and resort developers and introducing Vacation Ownership. Mr. Jiang gave some recommendations to guide the growth of the industry, as well as RCI China.’

Meeting with Beijing Administration for Industry and Commerce

RCI’s Ambassador Award

Mr Ferry Sutedja of Bali Masari

The RCI team (Mr. Gavin Cheong, Business Development Director. Mr. Wong Teck Kow, Senior Counsel. Ms. Shirley Meng, Account Manager) met with Mr Cao Zhong Sheng (Director of Division for Consumer Protection Department, Beijing Administration for Industry and Commerce) on 21st February 2013 to discuss how RCI and the China Vacation Ownership Alliance can assist in enhancing consumer protection in Beijing. Mr Cao appreciated RCI’s efforts in taking the lead to actively engage the public.

Dr Liliana Kurniawan of Bali Masari

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EVENTS

The RCI Champions Award was developed to recognize the outstanding achievements of RCI Affiliated resort staff for their effort to grow the vacation ownership industry in Asia: China, Indonesia, Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam and the Philippines. We would like to congratulate to all our winners from the Top Sales Performers Category, Exceptional Customer Service Category, Outstanding Customer Service Category and the Top Telemarketer Category. Keep it up!

2012

Annual Top

Sales Performers

Ms. Meity Andara Regent Vacation Club (Indonesia)

Mr. Suraj Naik Mr. Rizvi Bin Ramli Royal Resorts, Karma Royal Group Iconic Vacation Club (Indonesia) (Malaysia)

Mr. Mohamed Sirajuddin Palace Vacation Club (Malaysia)

Ms. Prapaporn Songanok Laguna Holiday Club (Thailand)

Mr. Gao Hao Kai Freedom Vacation Club (China)

Mr. Xin Tie Nan Shanghai Runner International Vacation Club (China)

Ms. Chen Fu Huanmei International Vacation Club (China)

Annual Top Sales Performers Country

Affiliate

Winner

Indonesia

Regent Vacation Club

Meity Andara

Indonesia

Royal Resorts, Karma Royal Group

Suraj Naik

Malaysia

Iconic Vacation Club

Rizvi Bin Ramli

Malaysia

Palace Vacation Club

Mohamed Sirajuddin

Philippines

Club Astoria

Bob Marasigan

Philippines

Club Astoria

Jun Aldovino

Philippines

One Tayatay Place

Ruel Dela Cueva

Thailand

Laguna Holiday Club

Prapaporn Songanok (Dae)

Thailand

Anantara Vacation Club

Sheila Chung Christy Lee

Thailand

Anantara Vacation Club

Vietnam

Ninh Van Bay Holiday Club

Van Thi Thu Ha

China

Freedom Vacation Club

Gao Hao Kai

China

Huanmei International Vacation Club

Chen Fu

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EVENTS

Exceptional Customer Service Award

Ms. Yang Mei Man Kentington Resort (Taiwan)

Mr. Lendra Regent Vacation Club (Indonesia)

Ms. Yusdiani PVB Group Ltd (Indonesia)

Ms. Fauzana Bt Othman Palace Vacation Club (Malaysia)

Mr. Mohd Fauzi Kamaruddin Iconic Vacation Club (Malaysia)

Mr. Jiraporn Wannasriyapong Ms. Zhang Jin Pin Iconic Vacation Club Laguna Holiday Club (China) (Thailand)

Mr. Zhu Zhen Qing Freedom Vacation Club (China)

Mr. Chen Fu Tao Shanghai Runner International Vacation Club (China)

Ms. Ni Luh Widya Capri Comiati Royal Resort, Karma Royal Group (Indonesia)

Mr. Guo Jun Huanmei International Vacation Club (China)

Exceptional Customer Service Award Country

Affiliate

Winner

Taiwan

Kentington Resort

Yang Mei Man

Indonesia

Regent Vacation Club

Lendra

Indonesia

PVB Group Ltd

Yusdiani

Indonesia

Royal Resorts, Karma Royal Group

Ni Luh Widya Capri Corniati

Philippines

Club Astoria

Lara Lane Palacio

Philippines

Club Balai Isabel, Inc.

Myra L. Rafer

Philippines

Sunrise Vacation Club

Soc Bautista

Philippines

One Tagaytay Place

Winnie Macatangay

Malaysia

Palace Vacation Club

Fauzana Bt Othman

Malaysia

Iconic Vacation Club

Mohd Fauzi Kamaruddin

Thailand

Laguna Holiday Club

Jiraporn (Boom) Wannasriyapong

China

Iconic Vacation Club

Susan Zhang Jinpin

China

Freedom Vacation Club

Zhu Zhen Qing

China

HNA Vacation Ownership Club

Tina Li Qiong

China

Shanghai Runner International Vacation Club

Kevin Chen Fu Tao

China

Huanmei International Vacation Club

Guo Jun

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EVENTS

Outstanding Customer Service

Mr. Steven yu Kentington Resort (Taiwan)

Mr. Wayan Gunawan Bali Masari Villas & Spa (Indonesia)

Mr. Song Yaou Beijing Longtou (China)

Ms. Cui Yuming Surf Plaza Qingdao (China)

Ms. Sabtuyah Sepawi Palace Vacation Club (Malaysia)

Ms. Qin Hua SRC@ Ramada Plaza Hotel Yantai (China)

Outstanding Customer Service Award Country

Affiliate

Winner

Taiwan

Kentington Resort

Steven Yu

Indonesia

Medewi Bay Retreat

Ika Sari

Indonesia

Club Risata Bali

Fajjar Hadi Muryana

Indonesia

Bali Masari Villas & Spa

Wayan Gunawan

Philippines

Club Astoria

Jerico Teylan

Malaysia

Palace Vacation Club

Sabtuyah Sepawi

Thailand

Laguna Holiday Club Phuket Resort

Sirisri (Sisy) Bilyamae

Thailand

Anantara Bophut Koh Samui Resort & Spa

Celine Pezel

China

Beijing Longtou Apartment

Song Yaou

China

Surf Plaza Qingdao

Cui Yuming

China

Paradise Hill Hotel Zhuhai

Li Zingtong

China

SRC@Ramada Plaza Hotel Yantai

Qin Hua

China

HIVC@Chongqing Sheraton International Apartment

Li Xiangyu

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EVENTS

Telemarketer

Award

Ms. Muzaidawati Khan Iconic Vacation Club (Malaysia)

Ms. Natha Tapparat Laguna Holiday Club (Thailand)

Ms. Nadia Saba Anantara Vacation Club (Thailand)

Ms. Xi Chun Hong Freedom Vacation Club (China)

Ms. Wang Fang Iconic Vacation Club (China)

Ms. He Hai Qiong Huanmei International Vacation Club (China)

Telemarketer Award Country

Affiliate

Winner

Indonesia

Regent Vacation Club

I Ketut Sumartana

Philippines

One Tagaytay Place

Aldrin Lopez

Philippines

Club Astoria

Santiago Manago

Malaysia

Iconic Vacation Club

Muzaidawati Khan (Eyda)

Thailand

Laguna Holiday Club

Natha Tapparat (Ta)

Thailand

Anantara Vacation Club

Visarut Tantitaweewatana (Pond)

Thailand

Anantara Vacation Club

Nadia Saba

Thailand

Anantara Vacation Club

Chang Ming Hua Helen

China

Freedom Vacation Club

Xi Chun Hong

China

Shanghai Runner International Vacaton Club

Yang Yang

China

Iconic Vacation Club

Cindy Wang Fang

China

Huanmei International Vacation Club

He Haiqiong

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EVENTS

RCI 2013 Resort Recognition Program

RCI is committed to strengthening the Vacation Ownership by helping to ensure that timeshare owners enjoy quality vacation experiences. Towards that end, we seek to affiliate resorts that adhere to high standards of product quality and service delivery. To honor the RCI Affiliated Resorts who meet or exceed these high standards, RCI is proud to present them with the RCI® Gold Crown Resort Award, RCI® Silver Crown Resort Award and the RCI Hospitality Award. Congratulations to all our winners and keep up the good work!

Gold Crown Award 2013

Silver Crown Award 2013

Country

ID

Name

Country

ID

Name

China

C700

HIVC @ Chongqing Sheraton Int'l Apt

China

8587

HNA@ Intl'l Ap Convention Ctr Sanya

HNA@ Beach & Spa Resort Haikou

Indonesia

6961

Bali Shangrila Beach Club

8585

HNA@ Kangle Garden Hainan

A550

Chateau De Bali Dreamland

C722

Huangshan Grandview Resorts Hotels

A551

Chateau De Bali Ungasan

A525

Ramada Plaza Hotel Yantai

Korea

3697

Kensington Resort Chungju

The Silk Road Dunhuang Hotel

Philippines

A548

Boracay Regency Beach Resort

Thailand

6305

Grand Tower Inn

4344

Patong Resort Hotel

8586

6888 Indonesia

Malaysia

Philippines

Thailand

Vietnam

6920

RVC @ Hotel Rama Candidasa

3968

Royal Bali Beach Club At Candidasa

5254

Royal Bali Beach Club At Jimbaran Bay

A538

Bali Island Villas & Spa

5459

Bali Masari Villas & Spa

3691

Risata Bali Resort & Spa

5450

The Grand Bali - Nusa Dua

C386

Royal Bali Beach Club At Sanur

Hospitality Award 2013

A521

Palace Of The Golden Horses

Country

ID

Name

2864

Berjaya Tioman Resort

Indonesia

A539

Hawaii, A Club Bali Resort

C702

Damai Beach Resort

Korea

3049

Kensington Resort Seorak Beach

A540

Golden Palm Tree Sea Villas & Spa

Philippines

7647

Puerto Del Sol Beach Resort And Hotel

C384

One Tagaytay Place

Taiwan

4325

Kentington Resort

7773

Astoria Plaza Suites

A366

Club Balai Isabel

A509

El Puerto Marina Beach Resort

A006

The A.Venue Hotel Suites

5216

Tai-Pan Hotel

4923

Royal Lighthouse Villa At Boat Lagoon Resort

C383

Anantara Vacation Club At Bophut, Koh Samui

C382

Anantara Vacation Club At Phuket Villas

8715

Laguna Holiday Club Phuket Resort

4973

LHC @ Allamanda Laguna Phuket

C725

UVC @ Marrakesh Hua Hin Residences

C438

Hon Tam Eco Green Resort

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EVENTS

Thailand Property Awards celebrate the best of the best and offer an unrivalled showcase of Thailand’s residential real estate industry. Now in their seventh year, the awards assist in promoting the high level of quality in Thailand’s real estate, construction, architectural and interior design sectors, as well as the professional services on offer in the Kingdom. The professionally run awards have put Thailand’s real estate industry on the world stage and begin with nominations by the public and the industry, followed by entry submissions and judging by a panel of professionals, including site visits for the top short-listed developments in each category. Nominees for Thailand Property Awards go through a tough and grueling process with only one overall winner awarded in each category. The awards are highly coveted by real estate agents, property developers, interior designers and architects in Thailand’s residential real estate industry and the annual Gala Dinner attracts leading figures from the Kingdom’s real estate and business communities. RCI is pleased to be the Co- Sponsor and presenter for this event.

South East Asia Property Awards 2012

The awards is our way to recognise the hard work, passion and vision shared among real estate agents, property developers, interior designers and architects from around South East Asia who continue to push the envelope in luxury living.

The South East Asia Property Awards shine the spotlight on the many high calibre work within the real estate industry encompassing construction, architecture, interior design as well as property management services. The South East Asia Property Awards kick off with nominations from the public and industry before continuing on with entry submissions followed by judging by a panel of professionals. The Awards then culminate with site visits for short-listed developments

in each category. The competitive and grueling process results with just one winner in each category. The awards ceremony is proudly presented by the producers of the Thailand Property Awards, now in their seventh year.

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EVENTS

AOCAP 2012 The 2012 Alternative Ownership Conference Asia-Pacific (AOCAP) was held at Marco Polo Hotel, Hong Kong, on the 8th and 9th Oct 2012. The event saw the gathering of global hospitality brands and hoteliers in Hong Kong for the fourth highly successfully 2012 Alternative Ownership Conference Hotels and Resorts – Asia Pacific (AOCAP), with speakers from international brands Anantara, Hilton, Hyatt, Marriott, Absolute World Group, Fairmont Raffles and Wyndham, as well as

Sepang Beijing Signing Ceremony

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hotel groups such as Langham and HNA China, to name just a few 115 delegates from 12 countries, including Australia, New Zealand, United Kingdom, Germany, Spain, Singapore, Thailand, Malaysia, Vietnam, Indonesia, United States, the Peoples’ Republic of China and Hong Kong, attended AOCAP 2012 at the Marco Polo Hong Kong Hotel.


EVENTS

Shanghai Roadshow

Kuala Lumpur Roadshow It was a rainy season and all of us were worried about the turnout. Preparations for the roadshow began months ago. All of us were excited and looking forward in having a fruitful face to face engagement with our members. The rain certainly did not dampen our mood that day. To our surprise our first members arrived hours ahead and the crowd start pouring in half an hour before the commencement of the presentation.

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RCI.COM

RCI® UNVEILS CHINESE LANGUAGE WEBSITE FOR EXCHANGE MEMBERS On Dec 19, 2012, we launched a fully-transactional website in simplified Chinese available to our exchange members. RCI. com suits the needs of members and affiliates with 13 language options that include English, Spanish, Italian, Greek, French, Portuguese, Dutch and, now, simplified Chinese. “At RCI, we are dedicated to serving our subscribing members who reside all over the world and our affiliated resorts found in approximately 100 countries,” said Gordon Gurnik, president, RCI. “We created this version of our website to better serve our Chinese members, making the vacation exchange process even easier.” Members who would prefer to view the exchange company’s website in simplified Chinese can log in at RCI.com, where they will be able to view the resort directory, search and book exchange vacations, manage their accounts, book Extra Vacation GetawaysSM, renew and upgrade their memberships and much more. The enhanced functionality available on the site includes the ability to view recommendations based on past searches, save favorites, and view special offers through the Exchange Search Filter. Members who book their exchange vacation online will also have the opportunity to save on exchange fees.

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“With the high adoption of internet usage in China, we understood that making RCI.com available in simplified Chinese would potentially bring great value to our Chinese members,” said Adrian Lee, managing director, RCI Asia. “We believe that both members and resort affiliates will be pleased with the options now available to them online in their preferred language.” “Chinese members will gain more professional and comprehensive service with this website, which will help improve members’ online exchange experience,” said Zhou Zhong, chairman of Huanmei International Vacation Club, an RCI affiliate. “Together with RCI we will provide the best service possible to members.” To view the site in your preferred language, visit www.RCI. com and choose from the many language options available in the drop-down menu in the upper right-hand corner of the screen.


RCI.COM

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WHAT’S NEW

RCI + ME TRAVEL MEMORIES RCI + Me Travel Memories, a collection of travelogues from our RCI® members who have been so much part of RCI® over the past years. The name “RCI+ Me = Travel Memories” was mooted from the very dream that RCI® wanted to play an integral part of our members’ holiday, and that’s because our members holiday truly means the world to us!

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RCI HANDBOOK - INSIDE GUIDE

We’re here to help!

Go to RCI.com anytime, anywhere to get all your questions answered!

With more than 4,000 resorts in over 100 countries, there is something for everyone. We only have one question. What are you waiting for? Here is a quick overview to get you started in just a few minutes with our RCI® Handbook.

getting the most out of your timeshare!

* Subject to availability based on value-for-value vacation exchange principles. These vacations are limited. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Taxes, additional fees and charges may apply. All-inclusive resorts may charge a mandatory allinclusive fee. Promotional discounts and offers may not apply to all properties. Other restrictions may apply. Offer void where prohibited by law. † Cruises are available for purchase to RCI Subscribing Members only with a qualified Deposit (at a special member price) or with cash (sometimes referred to as Cruise Extra VacationsSM getaways). A qualified Deposit including Combined Deposit and/or Deposit Credits must have a Deposit Trading Power of 14 (standard RCI Weeks Exchange Rate) or 7 (reduced RCI Weeks Exchange Rate). The standard and reduced RCI Weeks Exchange Rates are subject to change without notice by RCI Cruise. Fees may apply including, without limitation, the applicable Combined Deposit fee. Certain restrictions may apply.

© 2012 RCI, LLC. All rights reserved.

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Your Guide to RCI® Inside


WHAT’S NEW

e-ENDLESS VACATION MAGAZINE In this issue of Endless Vacations, you can glisten like a true star and experience the radiating beauty of our featured destinations. Immerse in the awesome animation effect, vibrant images and music when you read it via our E-version which you can find it in our website. www.rci.com STAY The Villas at Tree Tops (#251) Rte 209, Bushkill, Pennsylvania 18324 http://treetopsfairwayvillas.com/tfv/

Issue 2, 2012

Be awed by flickering city lights, bask in the gleam of sunny beaches and indulge in sizzling exotic delights

boutiques as well as shoe stores, and jewellery shops. Over at Chelsea Gallery District, store-hop for your next art purchase with its bevy of art galleries. For thrift shoppers, there’s Century 21 for designer labels at 40% off. Buffalo Exchange on Manhattan’s East Village, meanwhile, offers vintage clothing and accessories.

Shopping mecca at the Empire State

Star-Spangled Shopping

Great finds at the Keystone State

New York is an eclectic mix of culture, chow, sights and sounds. It also boasts of a diverse range of shops that fit any budget. For fashionistas who live and breathe designer labels, Fifth Avenue is a must-visit with high-end stores like Saks Fifth Avenue, Louis Vuitton and Prada. More designer brands are at Madison Avenue, which houses Barney’s, Carolina Herrera, Calvin Klein, and Hermes. The Meatpacking District, once the centre of the meat industry, has been transformed into one chic fashion strip with boutiques like Stella McCartney and Alexander McQueen, and the Apple Store. SOHO also boasts of high-fashion boutiques like Bloomingdale’s and Chanel, while Macy’s carry brands like Ralph Lauren and Donna Karan.

Raid the racks of New York and Pennsylvania for great retail finds

A burst of city lights

Apart from the scenic attractions, bordering states New York and Pennsylvania are teeming with shopping destinations where shopaholics can definitely have a field day. From antiques to fashion finds, there is definitely something for every kind of shopper at these east coast states.

Union Square is home to the Greenmarket, where you can buy the freshest local and organic food and flowers. For one-of-a-kind items, head off to NoLita (North of Little Italy), housing unique

On the southern border of New York, Philadelphia in Pennsylvania is worth a visit, with shops that offer unique buys from local shops and home-grown designers. Boyds is a great place to look for tailored menswear. Sweet Jane offers great vintage finds like Jackie Kennedy dresses and buckskin men’s shoes. Joan Shepp is the place to go for high-end brands at discounted rates. For a wider selection of items, visit The Shops at Liberty Place or Wanamakers, Philly’s first department store. King of Prussia Mall is a premier shopping destination with labels like Tory Burch and Neiman Marcus. For antique collectors, the Antique Row boasts of numerous high-end stores and curiosity shops. 9th Street Italian Market and Reading Terminal Market are the best stops for local produce. Prepare to loose those purse strings and scour these stores for items that will tickle your fancy.

Shopping Tips If you think the United States has stood still, who built the largest shopping centre in the world?

- Richard M. Nixon -

• Wear comfortable shoes and dress in an outfit conducive for trying on clothes.

• Bring your credit cards especially when shopping in New York. Bringing big amounts of cash is not safe when strolling the streets for your next shopping stop. • Shopping for clothing or shoes anywhere in Pennsylvania is tax-free.

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Experience Sparkle, Sun and Sizzle

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Unwind

The shining culture and tradition of South Korea

Down

Under

Teeming with beaches and relaxing sanctuaries, Port Macquarie in Australia is indeed the beach lover’s paradise.

Flaming flavours of China Glistening seas of Japan

Port Macquarie is one of the Australia’s best holiday destinations to relax and recharge, offering a bevy of clean and uncrowded beach escapes:

Flynn’s Beach

Port Macquarie’s most popular family beach features barbecue facilities and shaded picnic areas for families who want to share a good meal and spend some bonding time.

Town Beach

One of Port Macquarie’s most popular beaches, this beach is good for sheltered swimming, as it’s protected by the rocky outcrop of Flagstaff Hill.

Shop like a star in the Big Cities

Oxley’s Beach

Australia is so cool that it’s hard to even know where to start describing it. The beaches are beautiful; so is the weather. Not too crowded. Great food, great music, really nice people. It must be a lot like Los Angeles was many years ago.

- Mary-Kate Olsen -

There’s nothing like a fantastic beach getaway to momentarily escape the hustle and bustle of the city. If you’re looking for some much-needed R&R against a backdrop of sun, sand and sea, Port Macquarie in Australia is the perfect destination to rejuvenate and soothe your senses. Located on the Mid North coast of New South Wales, just four-and-a-half-hour drive from Sydney, the coastal resort town of Port Macquarie has some of Australia’s most pristine waterways and breathtaking beaches. With temperatures averaging between 20°C to 32°C during summer, its climate is noted for being one of best in Australia. Thanks to an abundance of superb beaches, Port Macquarie has become a popular destination for travellers and surfers all year round.

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Named after Surveyor General John Oxley, who founded Port Macquarie, this beach is a great area for barbecues and picnics. A petfriendly beach, you can bring your dog for some leisurely stroll.

Lighthouse Beach

A beautiful long beach situated next to the Historic Lighthouse, it offers great activities for everyone to enjoy. The North of Watonga Rocks is ideal for swimming and surfing, while the South of Watonga Rocks is a good place for walking your dog, horse riding and fishing.

Nobby’s Beach and Shelley Beach

Nobby’s Beach offers some spectacular views of the coastline, while Shelley Beach is home to Harry’s lookout, named after a local legend who has been squatting there since the 1960s.

STAY Port Pacific Resort (#1816) Port Macquarie, NSW Australia http://www.portpacific.com.au/ Vacation Village (#0832) Port Macquarie, NSW Australia http://www.classicholidayclub.com.au//

After basking under the sun and Village Resort (#1486) enjoying the waters, pamper your body Port Macquarie, NSW Australia http://www.villageresort.com.au/ and re-energise your mind and spirit in one of Port Macquarie’s spa havens. Visit Aqua Vitae Day Spa or Port Macquarie Day Spa to indulge in spa treatments that offer luxurious relaxation. Port Macquarie also boasts of a wide array of attractions for those looking for great places to explore. Historic sites, national parks, and beautiful nature reserves are a sight to behold. Watersport activities and scenic river cruises offer adrenaline-pumping activities for adventure seekers. Shopping centres, markets, restaurants and cafés are also scattered around the coastal resort town, offering tourists a variety of choices for shopping and dining. Plan your vacation around summer, which is between December and February in Australia. Prepare to be mesmerised by its stunning beauty and experience a one-of-a-kind relaxing rendezvous in the beautiful Port Macquarie.

Beach & Sun Safety Tips • The sun in Australia is intense, so be cautious while spending long periods of time outdoors. Avoid sunburn by applying sunscreen lotion with a sun protection factor (SPF) of at least 15+ or more, and reapply every few hours, especially when the sun’s rays are at their most damaging, which is between 10 a.m. and 3 p.m., and more frequently if you’re swimming, sweating or towelling off. Also wear sunglasses with UV protection and hat. • Swim or surf at a beach patrolled by lifesavers. Swim only in areas marked safe. • Don’t swim under the influence of alcohol or drugs. Don’t run and dive into the water. • Accompany young children and weak swimmers when they go into the water, especially in surf beaches, where the waves are much more powerful.

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RCI NEW MEMBER WELCOME KIT We are proud to present our brand new RCI® Members Welcome Kit for the year 2013. The new Kit come in a stylish design similar to that of a luggage, a matt lamination finish with Spot UV Gloss Varnish on the main cover providing additional visual stimulus. In it, you can also find our Member’s Guide Book, RCI® Resort Directory DVD and RCI® Membership Card.

• More Than 4000 Resorts • Over 100 Countries Globally • Special Travel Benefits and Services

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Open up your world Thinking about a cruise? NOW is the best time to book...

to cruising

cruise destination or for any cruise itinerary Join thousands of other RCI members who around the globe - RCI Cruise has the best have already enjoyed cruising and take advantage of the amazing RCI Cruise benefits. deals for you! Whether your a first-time cruiser or an avid multi-cruiser, RCI Cruise has amazing and exclusive member deals. With unbelievable value on all the major cruise lines, to any

For more information on Cruise Exchange and Cruise Get-Aways contact RCI Cruise. NOW is the time to cruise make RCI Cruise your first port of call.

MEMBER BENEFITS AT A GLANCE Our team of dedicated and experienced consultants are on hand to guide you through the selection and booking process, making booking your cruise holiday a breeze.

Cruise Exchange

Use your Vacation Credits towards the price of a cruise, with a whole world of destinations available to choose from.

Cruise Purchase

Alternatively keep your Vacation Credits and take advantage of our Preferred Member Rates (PMR). Select cruises at discounted rates with no black out dates, from over 10,000 itineraries worldwide.

Friends and Family

As an added benefit, friends and family are eligible for Preferred Member Rates, Exchange pricing can be extended up to four cabins on the same cruise itinerary.

A COLLECTION OF WORLD CLASS EXPERIENCES

www.rci.com

n  26  Ventures  I  issue 1, 2013 1000’S OF CRUISES WORLDWIDE | LAST MINUTE DEALS | EXCLUSIVE MEMBER RATES | FRIENDS & FAMILY RATES


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RCI Ventures Asia Issue 2 2013