Support Technical help again following the syntax above. Leave ‘Reconnect at sign-in’ ticked, then tick ‘Connect using different credentials’ if you log on with a different username and password. Hardware
UPDATE kILLED my NET CONNECTION
Q On Saturday last my Acer
Z3-600 was automatically updated and now I can’t access the Internet. Acer originally told me that the drivers needed updating, but the link it provided didn’t work. Now I’m told my machine isn’t eligible for the Creators Update so I must reinstall Windows 10 or hope Microsoft issues another update. This is a disgrace! Paul Latham Alex’s solution We feel your pain, Paul. That said, I think Acer rather than Microsoft is culpable here – four years is no time to drop extended support for a product. However, just because Acer doesn’t officially support your all-in-one PC doesn’t mean it’s not going to continue working. When you lose Internet access, the first thing you should do is verify it’s not a configuration issue using the step-by-step guides and troubleshooters highlighted at the Microsoft Help article listed in the ‘Find the Solution’ box on page 67. If you suspect a driver problem, then the latest driver for your PC’s RTL8168 wireless chip can be downloaded from www.realtek. com – click the Realtek PCIe GBE Family Controller Series Drivers link. If it’s already installed, rolling back the driver to the previous version as outlined in the Microsoft Help article may provide the cure. If neither option works, you may have to bite the bullet and reinstall
Windows 10 from scratch, or even roll back to Windows 8.1 following our guide in issue 139. Security
CLEAN OUT THE JUNk Q Can you recommend a
program that really cleans up my computer? Even though I’m running a paid version of AVG I’m left with unwanted programs, which seem to remove my Restore points. Please help! Cecil Deacon Rob’s solution We covered this in-depth in issue 141 with our ‘Wipe it’ feature, but if you’re looking for program recommendations then we suggest pairing two free products from Malwarebytes
(www.malwarebytes.com): use Malwarebytes Anti-Malware Free to scan for and remove serious threats from your PC, and AdwCleaner (www.malwarebytes.com/ adwcleaner) to target browserrelated items as well as adware and potentially unwanted programs (PUPs). Upgrade to the Premium version of Malwarebytes only if you want real-time protection; it will run happily alongside AVG or any other anti-virus tool that you have decided to replace it with. Once done, you can switch System Restore back on by typing ‘system restore’ into the Search box and choosing ‘Create a restore point’. Select your system drive and if protection is currently switched off, click ‘Configure…’ to turn it back on. Allocate five percent or 5GB of space, whichever is less. ■
Do you have a PC problem? Get in touch… Email full details of your problem to the support team and we’ll do our best to help: windowshelpline @futurenet.com Or write to: Support Squad, Windows Help & Advice magazine, Future Publishing Ltd, Quay House, The Ambury, bath, bA1 1UA
roll Back Windows 8.1 will be supported until January 2023, so is still viable.
“To map a drive letter, right-click the Network icon in the left-hand pane of File Explorer and choose ‘Map network drive’” Jargon buster! Hyper-v The Microsoft equivalent of VirtualBox, a built-in tool that enables higher-end versions of Windows to run virtual PC installations in their own sandboxed environment.
settings 3 verify Press [Win] + [L] on your computer
keyboard to verify the Lock screen now shows the time as you want it to appear. As things stand, this will only affect it when you sleep or lock your PC – the Lock screen at startup is linked to the main system account.
start-up lock screen 4 Set Once you’re happy with your settings,
switch to the Administrative tab and click ‘Copy settings…’ A new pop-up window will appear. Tick ‘Welcome screen and system accounts’ and click OK to complete the switch. Reboot to test.
Reimage A software tool that claims to be able to repair Windows files without reinstallation. Sadly, it has a poor reputation among users, thanks to its indifferent results and service.
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