Other Insights into Our Industry
On a scale of 1-5, with 5 being the highest rating.
Seventy percent of our readers reached out to their carrier(s) to discuss COVID concerns last year, so this year’s 83% is a decent increase.
The number of our readers who said the carriers handled their concerns regarding COVID-19 “very well” grew compared to last year, but so did the number of those who said their concerns were handled “not at all well.” 3.03%
How important are regional carriers to your mix? Not at all important
48.48% 17.50% Very well; they addressed all concerns and handled them to the best of their abilities
Somewhat unimportant Somewhat important Important Very important
Somewhat well Not at all; we experienced significant disruptions that we feel could have been handled by the carriers to at least some extent Other
SEPTEMBER-OCTOBER 2021 PARCELindustry.com 17
PARCEL September/October 2021