PARCEL’S 2019 CARRIER PERFORMANCE
SURVEY
The latest look at how our readers rate the carriers on customer service, delivery times, and more. By Amanda Armendariz
Once again, it’s time for one of my favorite articles of the year: our annual carrier performance survey. I (and many of our readers) find information like this so helpful because it’s a quick, concise look at a snippet of our industry. It offers an easy way for our readers to see where their satisfaction with their carrier mix lies in relation to other operations. Notably, the percentage of our readers who used FedEx and UPS went up compared to last year. Of course, on the flip side, the number of our respondents who reported that they used the United States Postal Service went down by eight percentage points. This isn’t a good sign for the USPS, who, in the face of declining mail volumes, depends on revenue from the package side more and more. Perhaps this decrease in usage is related to the fact that once again, our survey
FedEx Did you use FedEx in the last 12 months for domestic parcel shipping? No Yes
respondents rate the USPS the lowest when it comes to the fairness of pricing and ease of negotiations. On the bright side, while only 25% of our respondents rated regional carriers as being “very important” or “important” to their carrier mixes, the number of shippers using regional carriers for more than 50% of their shipments doubled compared to 2017. Carrier mix diversification helps keep shipping costs down and competition robust, so regional carrier usage is always a good benchmark to analyze. As always, a huge “thank you” to anyone who took the time out of their day to complete the survey. I look forward to discussing these results (and other industry happenings) with you later this month at the 2019 PARCEL Forum in Dallas. Be sure to stop by our booth to say hello!
UPS
USPS
Did you use UPS in the last 12 months for domestic parcel shipping? Yes
12.50%
87.50% 16 PARCELindustry.com SEPTEMBER-OCTOBER 2019
No
Did you use USPS in the last 12 months for domestic parcel shipping? No Yes
15.09%
84.91%
35.85%
64.15%