SPONSORED CONTENT
Other Insights into Our Industry
Streamline Your Returns 3 specialized companies that can help.
70% YES
30% NO
The number of our respondents who reported reaching out to their carrier reps to discuss concerns about how to handle volume growth, supply chain disruptions, etc. was up compared to last year.
11%
Engineering Innovation Inc. (Eii) offers robust mail sorting solutions that streamline returns, especially during peak periods. The Champ™ system, designed for precision and reliability, handles high volumes of mail with ease, reducing manual labor and processing time. By efficiently sorting mail and mitigating potential jams or misreads, The Champ™ ensures a seamless workflow that supports return operations. Complementing this, Eii's Apian Sort™ cloud-based software provides real-time data insights and seamless integration with existing systems, further enhancing efficiency in mail processing. Together, these solutions enable businesses to manage returns more effectively, reduce operational costs, and maintain customer satisfaction throughout the year.
17%
www.apiansort.com | 765.807.0699 | sales@eii-online.com
28%
44%
Very well; they addressed all concerns and handled them to the best of their abilities Somewhat well Not at all; we experienced significant disruptions that we feel could have been handled by the carriers to at least some extent Other
With over 25 years of international shipping expertise, ePost Global makes logistics seamless for e-commerce brands. From cross-border deliveries to domestic U.S. and Canada shipping, we combine global reach with local precision, leveraging trusted last-mile carriers for the right balance of speed, cost, and reliability. Our complete reverselogistics solution makes returns simple and customer-friendly, with flexible policies, branded self-service portals, automated notifications, eco-friendly options, and multi-language support. Simplify shipping. Build loyalty. Scale globally — with ePost Global. epostglobalshipping.com | 866.784.8444 inquiries@epostglobalshipping.com
Out of those who reached out, the number who said the concerns were handled very well declined compared to last year, while the number who said issues were handled somewhat well went up. Unfortunately, the number who said their concerns weren't addressed also increased.
38% YES
62% NO
The number of respondents who believe there is enough competition in the parcel industry to keep prices low decreased significantly when compared to last year's 61%.
S&H Systems delivers the expertise, technology, and execution parcel operations needed to stay ahead, especially as returns continue to reshape the supply chain. Our team designs and integrates efficient, scalable returns solutions that reduce touchpoints, improve accuracy, and accelerate processing speed. From automated sortation to intelligent software and data-driven decision tools, S&H helps companies turn returns from a cost center into a controlled, optimized workflow. With decades of experience and a commitment to smart, flexible system design, S&H Systems partners with parcel operations to handle today’s return volumes while laying the foundation for future growth. www.shsystems.com | 870.933.7346 | info@shsystems.com NOVEMBER-DECEMBER 2025 PARCELindustry.com 29