5 Steps To Adaptive Global Logistics We are living in a time of growing cross-border parcel shipments. Global e-commerce is both an opportunity and a challenge. You can access more potential customers, but you are competing against both domestic rivals and foreign ones. To win market share, retain customer loyalty and control costs, your global parcel delivery strategy should be adaptable, leveraging digitization, hyper-automation and 360° visibility. Step 1: Automate Compliance Checks When you ship internationally you must screen your customers. Governments and international bodies publish “denied party lists” (DPLs) of people and groups with whom it is illegal to do business. These lists change frequently. Manually screening against DPLs is time-consuming, if not impossible, for high volume shippers. This process can be easily automated to ensure ongoing compliance. Depending on what and where you sell, your goods may require licenses or permits for export. Again, you can automate license checks as part of the shipping workflow. Your global parcel shipping solution should be able to identify line items that have license requirements, as well as manage licenses by date, quantity, value and so forth. Step 2: Automate Documentation and Reporting When goods travel across borders, they do so with a lot of paperwork — more often these days, electronic. When goods get “stuck in customs”, 80% of the time it is because of missing or incomplete documentation. Missing documentation means delayed deliveries and unhappy customers. Automating documentation and electronically connecting to customs authorities reduces the possibility of hold-ups. Step 3: Hyper-Automate Multi Carrier Global Parcel Shipping In order to reach global customers, you will need a network of reliable carriers. It is of course possible to use a global carrier, but this can result in higher prices and less capacity.
If you ship to customers in Europe or Asia you should add some of the many regional and domestic carriers into your transportation network, particularly for last mile deliveries. With more carriers in your global network, you are better positioned to deal with delivery bottlenecks, such as weather events and lack of capacity. Most importantly, high volume shippers should automate carrier selection and routing. Using automated routing, along with your business rules, your solution will direct parcels to the lowest cost carrier service that will meet the delivery requirements. Step 4: Automate Consolidation If you send high volumes of small parcels to international destinations, consolidation can mean serious savings. Using the zone-skip functionality of a global multi carrier software solution, shippers can use one carrier to move the consolidated shipment across borders. Once the shipment arrives, parcels can then be injected into a local carrier’s network for last mile delivery. A second, significant benefit is that a consolidated shipment requires a single customs declaration. Sent separately, each parcel would need an individual declaration. Step 5: Track Everything, Manage By Exception Your global customers want clear communications regarding the status of their orders. Your parcel shipping solution should allow you to track any package, with any carrier, anywhere in the world. This 360° visibility into in-transit goods should be shared with customer support teams. Visibility by itself is not enough. Your solution should offer automated exception alerts for parcels that are at risk of delay. As a result, personnel can take proactive measures to resolve delivery issues. In the history of global trade, few CEOs ever declared it was their intention to sell fewer products to a smaller number of people — although the UK department store John Lewis is a notable exception. To meet the opportunities of global parcel shipping you need the flexibility, agility and technology to win against the competition.
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