PARCEL International 2021

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The top 10 product categories and their growth rates in 2020 are as follows: 1. Toys/hobbies: 27.3% 2. Consumer electronics: 26% 3. Jewelry: 19.9% 4. Health/beauty: 18.5% 5. Apparel/accessories: 14.5% 6. Specialty: 12.7% 7. Office supplies: 11.8% 8. Sporting goods: 11.4% 9. Automotive parts: 10.7% 10. Housewares: 9.5% If you take a close look at this list, you will notice that the COVID-19 pandemic had an influence on what people were ordering. As we come out of the pandemic, the buying behavior of global consumers has not changed. They are now buying items that they traditionally bought at a retail store, and they are willing to purchase these items from anywhere. So, what is important to global consumers and what influences their purchases? Factors such as a lower price, the product or brand not being available domestically, inexpensive delivery cost, trust in the foreign country of purchase, fast delivery, and an understanding of the language of the foreign website all have an impact. Now that we know what global consumers are looking for, let’s take a look at some of the challenges that merchants encounter with international orders: 1. Navigating customs compliance 2. Tracking deliveries across borders 3. Managing delivery expectations 4. Creating a seamless experience 5. International returns 6. Delivered duty paid (DDP) vs. Delivered duty unpaid (DDU) The e-commerce world has become very fast and efficient in the US. We can thank Amazon for setting the delivery bar at two days

(and, in many cases, next-day or same-day). This is a very difficult expectation to manage when shipping to another country. There are many ways to achieve this goal but they need to be aligned to the profitability of your product. Ensuring a Successful International Delivery A successful global delivery all starts with a clear and concise description of the product and its reason for importation. The main purpose of Customs in each country is to protect their country from items that they do not want within their borders and to collect the respective duties and taxes that are assessed. Using the correct Harmonized Tariff Schedule (HTS) code is one of the easiest ways to manage customs compliance. The HTS code is a 10-digit code that provides an accurate description of the product. This eliminates all the “guessing” in the clearance process. This can have a significant impact on the overall margin of your business. An excellent resource to help you in this process is harmonized-system-hs-codes. In addition to having the correct HTS code, it is important to understand any rules and regulations of the product you are shipping. Many products can get reduced duties and taxes, and some have limitations to quantity (i.e., supplements) and may be restricted from entering the country. There have also been some major changes in the best practice of DDP vs DDU. Most countries are moving towards a DDP standard, which makes the delivery experience seamless for the consumer. However, in order to accomplish this, you will need to add a duty/tax calculator to your website. Once you have your front-end order process completed, you need to select a carrier. There are three ways to do

this: postal, package consolidation, and express carrier. Here are some things to consider with each of these: 1. USPS International: This is an easy way to ship but can be expensive. The First-Class International Package service is cost-effective but slower in terms of delivery time. The Priority Mail International (PMI) service is faster but tends to be expensive. 2. Package Consolidators: This is a great way to ship, but you usually need at least 25 packages or more per pick-up. For large merchants, this is a good way to go, and these providers offer trackable services. 3. Express Carriers: All the major carriers offer fast and reliable service. However, for smaller merchants, it can be expensive, so you may want to look at one of their resellers to get a better price. DHL Express is one of the market leaders in this area. Once you have an understanding of the HTS codes and developed strong relationships with the carriers who will deliver your international packages, you are well on your way to ensuring the success of your global parcel operation. There are still many other factors to keep in mind (such as the returns process) that are beyond the scope of this article, but the overarching message is that for global shippers, the world is becoming smaller and smaller — and that’s a good thing. There are many opportunities for merchants that are big or small. It is just a matter of seeking the unknown.

Michael J. Ryan is the Vice President-Parcel Solutions for Flat World Global Solutions and has over 25 years in the parcel industry. He can be reached at 708.224.1498 or mryan@