THE STATE OF THE INDUSTRY How did this last year treat mailers and their organizations? Part one of our annual survey takes a look at wages, certifications, and more.
By Amanda Armendariz
oy, what a year. I admit that at this time last year, I (rather naively) thought that the pandemic would be under control by now, given the promising news about vaccine development and the fact that Delta was still just the name of a popular airline, rather than a highly transmissible variant of the virus. So, I was hopeful that by the time we did this annual survey, the negative effects of the economy would be much less pronounced.
Number of Full-Time Employees Supervised
6-10 11-15 16-20 20+
Unfortunately, this was not the case. COVID-19 continues to impact every aspect of our lives, and the mail center is no exception. We saw decreases in salaries in almost every category, while managers, supervisors, and staff had to take on additional responsibilities. Take a look at the responses to see how your experience compares. As always, thanks to everyone who took the time to complete the survey. We wouldn’t be able to do this without your input!
As is usually the case in our annual surveys, the majority of our respondents’ mail center managers supervise five or fewer employees. However, this year’s 71% is still quite a marked increase from last year’s 60% that reported managing this amount of staff.
Mail Center Managers
Male vs. Female
The gender disparity of our respondents’ mail center managers increased compared to last year’s 56/44 split. 14
SEPTEMBER-OCTOBER 2021 | MailingSystemsTechnology.com
The number of mail center managers who hold the CMDSM certification increased this year, while the number of managers who hold the USPS EMCMP and CMM certifications went down. Certification is a significant measure of success for people in our industry, as Mark Fallon indicates in his article on page 20, so we hope that next year, these numbers will be quite a bit higher.
Mailing Systems Technology September/October 2021