THE WORKPLACE CHALLENGE:
THE COVID-19 HYPER-PERSONALIZED AFTERMATH COMMUNICATIONS SMART BUSINESS LEADERS ARE EXPLORING WILL IT BE AND ABANDONED, OR WILL THE ADVANTAGES DISADVANTAGES OF ADDRESSING A FEW ISSUES SPUR MAINTAINING A REMOTE WORKFORCEGROWTH? OF SOME SCALE, LONG INTO THE FUTURE
BY ROSS KITTLETY BY BOB LARRIVEE
OVID-19 has forced many businesses to change their operations and business processes to accommodate remote working. The question is, will this be temporary or a permanent change post COVID-19? At the time I am writing this, new reports have been released that the number of cases and deaths reported as a result of the pandemic are steadily increasing. Hospitals are at or near full capacity in many areas, and while there are hopes that one or more vaccines will soon be available, there is still much uncertainty about when this will come to an end or at least become controlled. What is certain, is that many businesses have had to pivot their business
and operations models in order to remain in business. This means supporting a newly formed and rapidly growing remote workforce, increased online commerce capabilities, and providing remote access to vital information for both internal and external clients. Overcoming this challenge has been nothing short of monumental from both a technical and cultural perspective. Some businesses have embraced the new way-of-working and are now offering it as a more permanent option. According to an article in flexjobs, 27 well-known companies are moving in this direction. These include Aetna, Amazon, Capital One, Facebook, Gartner and Microsoft to name a few.
Meeting the Challenge On the technology side, businesses must extend their information ecosystems beyond corporate walls, into the homes and workplaces of their remote workforces, and provide interactive access capabilities with their business partners and clients. As this transformation progresses, there are also opportunities to further investigate and incorporate process automation, artificial intelligence (AI) and robotic process automation (RPA), to enhance operations and remove repetitive tasks currently requiring human interaction to be processed. Additionally, security and information ecosystem monitoring must be increased to manage potential risk of data breaches and data loss.
DOCUMENT Strategy Winter 2020