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7 COMPANIES SHARE THEIR DEVELOPING, INNOVATIVE AND EMERGING CX SOLUTIONS How many more months will companies be impacted, both internally and externally, by this pandemic? It looks like that answer is on the horizon; however, until then (and even after) we need to embrace one thing that this has made us all aware of. There are many, many things we can be doing better within our company and with our customers. And when it comes to the customers, we need to be thinking about a level of customer experience (CX) that not only meets, but exceeds, their needs. The following companies may have just the CX solution that fits that piece or pieces you are missing. Read their short write-ups and then check out their websites. Better yet, give them a call.

With customer expectations ever growing organizations must have a fully featured CX solution. CoTé Software & Solutions’ MS Azure-hosted and ISO27001 compliant platform goes well beyond correspondence composition. It is the only customer experience management platform globally that provides unified outbound and inbound customer communications management with in-platform multi- and omni-channel delivery management, testing automation, distribution and customer journey orchestration workflow, process automation, workflow-supported stakeholder change review and approval, fully integrated digital response management and document storage as a complete offering. CoTé provides any organization more capability, more control and delivery, amazing time-to-value and continuous ROI than any other solution. It empowers staff to transition to true digital customer engagement and to seamlessly manage all customer and business interactions across all channels throughout the entire cus-

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tomer lifecycle — without need for coding or integration with other software applications. CoTé delivered Software-as-a-Service for organisations to self-manage or via a full onsite managed service, CoTé empowers business and operational (non-technical) users to take back control from any third-party service providers and centralise all their content, templates, resources, and business rules for their customer communications. With in-built change management workflow, requirements management and testing automation, we enable staff to quickly assess, make, review and deploy changes with no reliance on IT or any third-party service providers. CoTé is headquartered in Australia with offices in Los Angeles, CA and Dover, DE. cote.com.au info@cote.com.au +61 1800 847 724

Crawford Technologies is the undisputed industry leader in streamlining, improving and managing customer communications to empower organizations to communicate with their customers in innovative new ways. Lightning-Fast Job Onboarding — Staff utilization and resource management are extremely important. CrawfordTech’s SmartSetup automated job onboarding solution is the fastest, most efficient way to setup and streamline the application onboarding process to help communication providers accelerate time to revenue. Deliver Multiexperience Customer Communications — Providing print and digital customer communications is challenging. Crawford Technologies’ eDeliveryNow Platform is instrumental in helping organizations transform traditional print & mail customer communications to customer preferred electronic, mobile & accessible formats without the need to recompose print-ready documents or change upfront workflows. The Best ADF Platform for Production Mail — Crawford Technologies’ PRO Conductor is a complete Automated Document Factory with advance data visualization dashboards that connect to all production systems. It automates the most complex workflows and connects virtually all production software and hardware to provide a centrally controlled production mail operation center. Solve Work from Home Ad-Hoc Mail — Ad-hoc and small batch business correspondence in the “anywhere operations” “work from home” mindset has created massive challenges. Crawford Technologies Smart MailHub gives employees the ability to simplify the creation of correspondence and easily route Ad-hoc and small batch mail into the production department’s mail processes quickly and efficiently with minimal user training. www.crawfordtech.com sales@crawfordtech.com 866.679.0864

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