DOCUMENT Strategy Fall 2021

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TABLE OF CONTENTS volume 28 issue 3 | Fall.21 | DOCUMENTmedia.com

FEATURES 10

The Future Role of Print in CX What value will print have in a largely digitally transformed age?

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By Stephanie Pieruccini

14

Forced to Scramble

Managing data safely and efficiently during a pandemic

By HK Bain

16

14

Eliminate the Guessing Game How can process mining benefit your organization?

By Marty Pavlik

18

Connecting with Customers in the New Normal

Are you providing a meaningful customer experience? Ask yourself these 5 questions By Patrick Kehoe

20

A Path to Integrating Systems After a Merger

How a company handles these differences can have a direct effect on whether a merger or acquisition is successful By Gautam Jit Kanwar

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Create an Impact Linguistic considerations when planning customer communications By Suyash Kaushik

24

18

Death By a Million Upcharges Holding SaaS CCM to your budget By Scott Draeger

DEPARTMENTS 06 07

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Letter from the Advisory Board Contributors

fall.2021 DOCUMENTmedia.com

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What’s New Advisory Board Think About It

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