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By Connie Moore

THE STATE OF AFFAIRS IN RPA The long overdue RPA market consolidation takes off For far too long, the market valuations for RPA vendors have been so lofty — so out of this world — that the natural progression of RPA being consolidated into digital process automation (DPA) platforms through mergers and acquisitions has been completely stymied. High valuations have been a significant roadblock for the many process automation and content management vendors seeking to integrate RPA into their evolving intelligent business automation platforms. Ideally, these two technology solutions

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for tasks and processes belong together in a more elegant, integrated way than the crazy quilt of overlapping RPA/DPA vendor partnerships that were quickly stitched together to get around stratospheric market caps. Here’s why figuring out this muddled state of affairs is so important to RPA buyers: RPA excels at task automation, while digital process automation, also known as simply process automation, manages the more complex, structured and

dynamic processes. In other words, process automation tackles the big picture, such as accounts payable, order processing, and customer support, or even endto-end processes such as order-to-cash and procure-to-pay. With this rich process environment, where do tasks fit? Tasks are always completed within the context of business processes — whether those processes are automated, semi-automated, or manual. From a business solutions perspective, RPA and process automation systems belong together to fully address the business process. (see Figure 1.) The RPA/DPA world is now righting itself. There’s a clear trend, as these three important process automation and/or content management vendors made RPA acquisitions in the past eight months, while showing how it can be done without breaking the bank:  Appian acquired Jidoka, a small RPA vendor based in Spain

Profile for MadMen3

DOCUMENT Strategy Fall 2020  

DOCUMENT Strategy Fall 2020

DOCUMENT Strategy Fall 2020  

DOCUMENT Strategy Fall 2020