DOCUMENT Strategy Summer 2016

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New age digital savvy customers expect instant gratification, exceptional customer experience and do not hesitate to switch loyalties for better services and experience. Even a single instance of negative customer experience can prove fatal to the business, and this can happen across any of the multiple communication channels (print, web, mobile or social media).


Espire has deep capabilities in this exciting domain of customer experience. We are a global technology company empowering businesses with innovative digital experience solutions, through the combined power of Multi-Channel Customer Communication Management (MCCCM) and Digital Content Management (DCM). It has extensive experience in developing and integrating enterprise applications such as CRM and Customer Analytics.


Espire’s Multi-Channel Customer Communication Management (MCCCM) solutions enable businesses to reinvent delivery of high volume on-demand, interactive, personalized and transactional customer communications. Espire’s Core MCCCM Solutions } Strategy & Roadmap: Assessment of current MCCCM strategy, technology and future roadmap } Solution Development: Application development for document composition and output management with social and mobile integration } Migration: One document composition tool to another } Version Upgrades: MCCCM Applications from one version to another } Modernization: Enhancing current applications for interactive functionality and better user experience } Managed Services: L1, L2, L3 managed support, on-demand services and change management requests } Quality Assessment & Testing: Output, comparison testing and automated testing using leading industry tools Espire’s expertise extends to a wide range of Tools & Technologies:





EMAIL: Espire Infolabs is an SEI CMMI Level 5 Ver 1.3 (Dev + SVC) global technology company, with ISO 27001:2013 & ISO 9001:2008 Certifications, and is ITIL & ISO 20000 Compliant. Espire Infolabs has offices in USA, Canada, UK, Australia, Singapore, New Zealand and Development Centers in India. Disclaimer: All logos of products and companies mentioned herein are the property of their respective owners.