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Opportunities | Safety services

eye and face protection, hearing protection, respiratory protection, protective clothing, safety footwear, hand protection, height safety, skin care and workplace hygiene, site safety (eg construction, workshop, mining, fabrication) and risk management. Business systems are also covered in technical training, where franchisees and managers learn to manage the 10 business management segments of the custom-written software. “In the most basic sense, a sales person must be able to ask questions in order to determine customer needs,” explains Lionel Hedt, training manager.

We assess the franchisee competencies and provide further training in the field requirements as the technical skills can be learned during training “Technical training is not the essence of a good quesIneother A D _ F R V I P J Ation, N _ generic 1 3 . ptraining df P is! a g 1 words, 1 0 / no 1 2matter / 1 2 , what advances are made in design, application,

operation or function, there are generic principles that have existed for perhaps 50 or 60 years.” customer training Carried out on the job after initial product and systems training. However, initial product and systems training is an important part of the customer service process. “We have found that the most successful customer service training is where, after locality setup is complete, customer trading on a very small scale commences,” says Hedt. “This initial small scale trading marries all of the initial training elements to the real world. noteworthy The new franchisee is not left alone until the process of call cycles, quotations, orders, invoicing, supply/receipt of goods and the many administration and accounting aspects are functioning without direct supervision. “That time we call our 90 day startup,” Hedt explains. “Customer service is not taught successfully until the ‘mind is prepared’,” Hedt explains. “Initial training provides a level of confidence essential for the first minutes of each and every new customer contact. 6Remember : 1 3 Pthat M some of our new franchisees may never before have performed in a customer service role.”

Lawns & Garden Maintenance, Home Cleaning & Commercial Cleaning

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13 2613 now or visit www.vipfranchisesales.com.au

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Acknowledged as one of Australia's best value franchises.

Franchising Magazine May / June 2013  

What should you look for in a franchise? Find out nine key elements to consider before you purchase in the latest issue of Franchising magaz...

Franchising Magazine May / June 2013  

What should you look for in a franchise? Find out nine key elements to consider before you purchase in the latest issue of Franchising magaz...

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