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Images: Thinkstock

Opportunities | Safety services

traininG wHeelS for tHe

SafetY Sector

while the technical expertise of a safety service professional is implicit and vital, dependable service in customer relations is equally valuable. five businesses talk to Donna Bennett about the structure and importance of their franchisee/licensee training.

Y

ou may know all about workplace health and safety products and systems, how to legally test and tag electrical equipment or apply protective materials, but poor customer service skills will most certainly inhibit the success and longevity of your business. Just as there are diverse business offerings within the safety services industry, the types of training will also differ. Some may be delivered in a classroom format, while others place more importance by learning on the job. Most businesses also present

There are no formal requirements for ATS franchisees

ongoing and refresher training via support staff, written manuals and online components.

APPlIANCe tAGGING SeRvICeS concept: mobile electrical testing and tagging established: 2002 by Sarah and Ainslie Allen franchising since: 2006 no. of franchisees: 36 (QlD 5, Nt 1, wA 2, SA 1, tAS 2, ACt 1, vIC 13, NSw 11) Pre-requisite training Franchisees must successfully complete a two-day Test and Tag course with a Registered Training Organisation (extra qualifications required in QLD). formal training Total of two weeks in Melbourne.

Image: Appliance Tagging Services

technical component Equivalent of six or more days, depending on franchisee’s skills. This covers the use of the ATS testing equipment and ATS’s specific processes and procedures, inspection and testing of safety switches (RCD’s), exit and emergency lighting systems, microwave leakage testing, and the completion of minor 50| FRANCHISING mAY/JUN 2013

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Franchising Magazine May / June 2013  
Franchising Magazine May / June 2013  

What should you look for in a franchise? Find out nine key elements to consider before you purchase in the latest issue of Franchising magaz...

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